Name: Quintessa Hotel Osaka Shinsaibashi
Address: 1-8-21 Higashi-Shinsaibashi, Chuo, Osaka, 542-0083, JP

10/10

Exceptional

01 Aug 2026

Dawn

Great location! Very close to food and nightlife! Will definitely return. The library for the kiddos was a real hit!

6/10

Pleasant

09 Jul 2026

Xiaonan

room to small, bed to small

Family_with_children

2/10

Poor

19 Jun 2026

Andrew

Property is listed as having parking and we chose it specifically cause it did not label “limited parking”. They have limited parking, do not expect to get a parking space. The WiFi was a joke. I couldn’t even load Uber Eats on my computer to order food. Hotel doesn’t offer any vegan options despite having a large tourist population. Air conditioner was broken and “fixed” by stuffing tissue in the vent. Would not stay here again.

Partner

6/10

Pleasant

11 Jun 2026

Dasmary

worst beds ever. not comfortable at all.!

10/10

Exceptional

08 Jun 2026

Lirong

Good

Family_with_children

6/10

Pleasant

05 Jun 2026

Jose

Everything was fine

Family

8/10

Excellent

25 May 2026

Raymond

Room size as expected super small. Noisy area. Close to Dontonbori.

Partner

10/10

Exceptional

14 Apr 2026

Mavinia

Great staff

Family_with_children

10/10

Exceptional

13 Apr 2026

Shara Marie

Staff are really nice and the room is so clean

10/10

Exceptional

07 Apr 2026

Charles Jr

Location is great

10/10

Exceptional

04 Apr 2026

Gabriel

This is a lovely hotel with a very respectful and helpful staff. The only minor inconvenience is the absence of smart TVs.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Mayra

Check in was a breeze, staff was courteous and delicious. The rooms are a bit small but if you’re willing to trade that off for service and location this is a great place to stay. It’s walking distance to train stations, Dotombori, and many dining options.

10/10

Exceptional

28 Feb 2026

Hermann

Great and comfortable stay. Spacious room and everything was very clean.
Also, being able to check out manga and bring it to your room is a great experience! Decent number of manga in English too 🙂

Partner

6/10

Pleasant

21 Feb 2026

Marie Ann Shalom

Staff we’re great! Bed not the most comfortable and only 2 pillows

10/10

Exceptional

18 Jan 2026

Cristina

Clean room , staff are nice and polite. Breakfast is great.Walking distance to everything.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Marco A

Perfect location to go walk to Dotonbori,and newr 3 different stations that made it possible go anywhere

Leisure Friends

10/10

Exceptional

11 Jan 2026

Angela

Very clean and close to tons of great restaurants.

6/10

Pleasant

06 Jan 2026

Aidan Jack

The room was fine, size wise, however we were given a smokers room outside and it absoluetly reeked of cigarettes.

10/10

Exceptional

04 Jan 2026

patrick noel

Amazing staff. Breakfast was great.

6/10

Pleasant

28 Dec 2025

Hazel

Room was small for a family of 4, would recommend getting 2 rooms for more space. Surrounding area is loud, this wouldn’t be a big deal if you don’t have kids. Location is great, close to public transportation, shops and restaurants.

Leisure Family_with_children

4/10

Poor

22 Dec 2025

QINWEI

Room is small but acceptable. However the toilet is horrible, tiny and can’t even sit straight. It feels like I’m in a camper van! Despite of many free amenities, comic books and decent paid breakfast buffet, will not return!

Leisure Family_with_children

8/10

Excellent

04 Dec 2025

Duane Thomas

The property was quite but still close to Dontonbori

6/10

Pleasant

28 Nov 2025

Kate

Staff were friendly and helpful and allowed us to check in a little early. The location is great, really close to food, shopping and transit. The room itself is very basic/budget. The mattress was very thin and firm and not super comfy. There wasn’t really any soundproofing in the room so lots of street noise. We were right beside the elevator, so we got lots of hallway noise as well.

4/10

Poor

24 Nov 2025

Armen

Breakfast was not fresh and the same thing every day. Location was ok.

Leisure Family

10/10

Exceptional

20 Nov 2025

Editha

Close to everything

8/10

Excellent

16 Nov 2025

Tyler

Staff were super friendly and accommodating. Nice and safe area with plenty of nice restaurants near by. Easily walkable to all the popular spots.

Leisure Self

10/10

Exceptional

04 Nov 2025

Miguel

Really nice place, very friendly staff, clean room, and excellent location and a lot free amenities. Not much space, like everywhere else in Japan!

Partner

2/10

Poor

02 Nov 2025

Tanya

Staff were not very friendly, no parking provided when we specifically checked for hotel parking. Asked to wait for early check in and was told no we couldn’t check in until 3pm when we requested early check in. Beds were ridiculously small and uncomfortable.

Leisure Family_with_children

4/10

Poor

02 Nov 2025

Shiralee

Room was smaller than thought.
Bed was single bed and smallest bed we have experienced in Japan.
Bed was so hard and blanket provided was not comfortable. Location wasn’t as good as advised

Leisure Family_with_children

6/10

Pleasant

28 Oct 2025

Kavitha

For staying 6 days, Room too small for the price. There is no room to keep extra luggage. Everything else was great.

Leisure Family

6/10

Pleasant

22 Oct 2025

ricky

Room was clean but not spacious at all

Leisure Family

8/10

Excellent

22 Oct 2025

san

Nice place, front desk workers were friendly, ( especially the two ladies that i met on my first arrival, they were super nice ,friendly and helpful, except two old gentleman worked the night shift were not that nice. And not speaking english.

Friends_and_family Family

2/10

Poor

14 Oct 2025

Mark

***We had to move to check after 1 hour of staying in our room. ****

Our room smelled like smoke, moldy, the air conditioner smelled p

6/10

Pleasant

06 Oct 2025

Nilesh

Don’t feel like saying much.
Lacks hospitality big time, terrible attitude and zero effort of putting 2 rooms on same floor or next to each other when it’s a family, despite booking 4.5 to 5 months in advance.

Leisure Family

8/10

Excellent

04 Oct 2025

Alireza

Breakfast and location are good

8/10

Excellent

03 Oct 2025

David

Very walkable to restaurants and shopping nearby. Stations are within 5-10 minute walk as well depending on your destination. Ceilings in the bathroom are a little short, but overall nothing to complain about. Staff are very friendly and welcoming, and there is a reasonably sized comic selection for English readers that seems to be expanding periodically.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Jesus

I think the manga renting was cute, some english entries available.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Jack

Except the size of the room, everything is great:)

8/10

Excellent

25 Sep 2025

Bariha

The location is excellent—just a short walk from one of Osaka’s largest shopping districts. The staff were kind and helpful throughout our stay. One thing to be aware of is that the hotel requires both key cards to be returned at checkout, with a stated fine of ¥2,000 if one is missing. While we felt this fee was quite high for a plastic card, the staff were gracious enough to waive the charge after our request when we accidentally lost one. This policy was unique compared to other hotels we stayed at in Japan. The property also features an extensive collection of Japanese manga and anime books and magazines, which is a nice touch, though unfortunately there were no English editions available for us to enjoy.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Maria Nila Cecilia

Clean and near

8/10

Excellent

17 Sep 2025

Xin Hui

The location is very convenient. There're alot restaurant nearby within walking distance.

Leisure Family_with_children

10/10

Exceptional

10 Sep 2025

Andrew

The property was located in a great area and easily accessible to transport links ,shopping and restaurants

Leisure Family

2/10

Poor

06 Sep 2025

Leonard

Don't stay here

Terrible hotel. Rooms are tiny. The washroom stank and smelled like a public restroom. Told the staff and they used an ozone machine to disinfect it, but it didn't help.

They don't let you eat in the lobby so if you have food, you need to eat in the room. We did that a few nights, so you can imagine others doing the same. That means the rooms must have fits bits inside.

They make your bed every 3 days but remove garbage and change towels every day. We had 4 people in the room and they would take away our 4 towels and replace with 2, so every day we had to ask for towels. Their claim to be environmentally friendly is a crock as they would throw away our 4 slippers every night and give us back 2 new pairs, so we had to ask for new slippers too.

This hotel is just terrible. Don't stay here.

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Spencer

Property is 10 mins from all major attractions. The appeal to this hotel is that its on a relatively quiet street. All major connivence stores are 2 blocks away and 3 blocks from the property is a night club area.

The rooms offered are small by western standards. We were able to open one suitcase at a time. Storage is also a challenge as the room we had could only fit one luggage in the closet .

Service/workers were very pleasant to work with, the breakfast offered is incredible for the price and i would return if ever in osaka.

Business_and_leisure Partner

8/10

Excellent

31 Aug 2025

Emily

Very nice and accessible

10/10

Exceptional

31 Aug 2025

Leslie

very accessible

Leisure Family

8/10

Excellent

12 Aug 2025

caiyi

Good options in breakfast

Leisure Partner

10/10

Exceptional

11 Aug 2025

BEATRIZ

Location is the best. You can walk to the must see landmarks in Osaka

Leisure Friends

8/10

Excellent

09 Aug 2025

Tina

This was so central to subways, continence stores and Dotonbury Street.
Staff was very friendly and rooms were nice, but small.

Leisure Family

10/10

Exceptional

05 Aug 2025

Dalia

Great location, metro station was convenient, close to a lot of shopping and food places. Recommended!

Leisure Family

10/10

Exceptional

29 Jul 2025

Kimberly

Walking distance to Sensoji temple and more attractions, very clean.

10/10

Exceptional

26 Jul 2025

Jack

Very family and kid friendly hotel! Location is unbeatable near the “M” and other subway lines that can take u to basically anywhere you need to go in Osaka. Breakfast is great and area is very friendly and safe. The comics theme is a great addition for young kids.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Ritche

Best location hotel in Osaka - shinsaibashi very close to everything. Accessible to most train station. Walking distance to dotonburi area.

6/10

Pleasant

28 Jun 2025

Abdi

The hotel was close walk to restaurants, cafes and shops. It was very convenient in that way. But unfortunately the room was very small and the washroom was super small and it was difficult to shower.

10/10

Exceptional

17 Jun 2025

cresca

We enjoyed staying at Quintessa. Especially the anime books got my son excited. You can’t go wrong with breakfast too.

Leisure Family_with_children

4/10

Poor

08 Jun 2025

Hoang

The room smell very bad

Leisure Family

8/10

Excellent

07 Jun 2025

WAI YIN

The hotel and staff was very nice and friendly. But when we book the stay we selected non-smoking room, somehow during check-in we were assigned to smoke room which is not very good.

Business_and_leisure Friends

6/10

Pleasant

05 Jun 2025

Willy

Very loud bar area

8/10

Excellent

25 May 2025

Gissell

The location of this hotel is actually pretty great! Just 10 minute walk from the famous shopping strip. So many great restaurants and stores!

The staff was friendly and informative. The rooms were too small but I’m also used to Canadian hotels and in Japan everything is small.

Leisure Family

8/10

Excellent

24 May 2025

Kong

Arrived before the check-in time and it was easy to store my luggage before I went out. Staff members were friendly and the location was great to walk to the station. I enjoyed my stay there.

Leisure Family

8/10

Excellent

23 May 2025

yhong

It's near train stations, shopping areas, tons of restaurants and bars, friendly and helpful staff, two thumbs up

Leisure Family

10/10

Exceptional

20 May 2025

Stef

This hotel has everything you need and only a few minutes walk from multiple train stations. From the beautiful manga library to the ice machine to the delicious and affordable buffet breakfast, I cant recommend this hotel enough! The staff were also very welcoming and helpful. Then you!

8/10

Excellent

18 May 2025

Jessica

Great location, friendly staff at the front desk and solid AC in the room. Bed is pretty stiff and only one pillow was unfortunate but doable for the one night we were in Osaka. Excellent location, a 10 minute walk to Dotonbori and lots of shopping.

Leisure Friends

8/10

Excellent

08 May 2025

Jeffrey

Hotel are cleans and staff are nice.

Leisure Family_with_children

10/10

Exceptional

08 May 2025

Neil

Although I didn't have time to utilize the Manga section, they had a good selection and were kind enough to label some that were in English for tourists. The beds were firm, which I very much enjoy, but think its important for those who require a softer bed. I found the area to be just far enough to be quiet at night for a deep rest but close enough to everything that we could immediately grab some food or get to sight seeing or the trains. I enjoyed my stay greatly.

Leisure Family

8/10

Excellent

06 May 2025

Jocelyn

It’s so close to dotombori. A 7 minute walk. The hotel room was spacious and the bathroom was good. But the bed was pretty awful. Felt like I was sleeping on a board.

8/10

Excellent

28 Apr 2025

Naomi

Great location. Rooms are older but the property is still very clean and well kept.

Leisure Self

10/10

Exceptional

18 Apr 2025

Cleophe

Excellent service, good food. Excellent location - near train station. Front desk staff were all polite and friendly.

Leisure Family_with_children

8/10

Excellent

14 Apr 2025

David

Great property. Convenient location to dining, shopping, and train station. Only issue was that the bed wasn't as soft as we would have liked, but that may be more of a preference.

Leisure Family

10/10

Exceptional

09 Apr 2025

Natalie

Hidden Gem! Great hotel.

Leisure Family

10/10

Exceptional

08 Apr 2025

Divya

Great! Rooms were a bit small (as expected). Wish there was some closet space. Was very snug to keep two suitcases.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Rame

The property was very conveniently located near everything loved it. Staff was very friendly and helpful. Thank you

Leisure Friends

6/10

Pleasant

03 Apr 2025

Susan

This hotel is in a good location if you want to be close to the Dotonbori area. It's also quite close to metro stations. Aside from that, the room we stayed in was a shoebox (we realize rooms in Japan tend to be small but this was tiny), the beds are not comfortable, it's noisy, the walls are very thin, and as others have indicated the bathroom has a bit of a urine smell. I'd spend a bit more to hopefully stay somewhere nicer and more comfortable.

Leisure Partner

6/10

Pleasant

31 Mar 2025

Martin

For the price this place just about fit the bill. Brilliant location and close enough to all of the action. Had a smoking room not by choice which had a nasty lingering smell and the mattresses/pillows were awful. Decent shower and quiet at night. Good amenities and extensive comic selection if that’s your bag

10/10

Exceptional

30 Mar 2025

Cierra

The check-in process was fast and easy. The staff was kind and always available at the front. Theres a breakfast buffet from 7-930am. Early luggage drop off available with a scale for your convenience. Washer,dryer,toiletries, vending machine, currenncy exchange machine to your avail on the first floor. Many restaurants within walking distance , shinsaibashi and nagahoribashi station both within a 5 minute walk. 5 minute walk to the Daimaru mall and less than 10 minutes walk to Dotonbori and many many more shopping nearby. This hotel is just convenient all around.

Leisure Family_with_children

10/10

Exceptional

29 Mar 2025

Ian

👍

Business_and_leisure

10/10

Exceptional

12 Feb 2025

Debora

Great location

Leisure Partner

10/10

Exceptional

28 Jan 2025

Joshua

Nice hotel with a bigger room then some in Japan
Staff were excellent
Good location

Leisure Family_with_children

10/10

Exceptional

20 Jan 2025

Chao

Nice hotel with friendly staff at a great location.

Leisure

10/10

Exceptional

16 Jan 2025

Carlos Alberto

The staff was very kind

Leisure Family

10/10

Exceptional

10 Jan 2025

Caralyn

The room was a great size and felt spacious. The breakfast buffet offered a wide variety of options and included smoothies which was a treat. We asked for an extra blanket and pillows and could have used one more thick blanket or quilt for a more comfortable sleep as the bed came with a sheet and a thin blanket.

Leisure Partner

6/10

Pleasant

08 Jan 2025

Louis

The Quintessa Hotel Shinsaibashi is well located for walkability and access to the metro and many restaurants, bars, and shopping. The rooms are small and efficient, but the mattresses are too firm (reminiscent of a piece of cardboard on a cot). I am 6'3\" and I just barely fit in the bathroom/shower, so anyone taller than 6'3\" will need to be hunched in much of the hotel room. There are two laundry machines on the main floor that are easy to use, but take several cycles to dry a full load of washed clothing (plan 3 hours). The laundry is also very competitive since there are just two machines for the entire property. The breakfast was tasty each morning and the comic book library is a cool touch as well.

Leisure Partner

10/10

Exceptional

05 Jan 2025

Kyurak

아주 만족했습니다.

Partner

6/10

Pleasant

04 Jan 2025

Alejandro

Customer service was mediocre at best. Not recommended for families, a bit too small. The front desk attendant rudely scolded me and my family for having candy and drinks in the lobby lounge area. He said there was no eating allowed in this area, despite other people in the past eating there. There no no signs indicating there is no eating in this area, and there are no other areas to eat in the hotel. The rooms are too small. Don’t bring your family here, pay more for the extra room.

Family

10/10

Exceptional

02 Jan 2025

Raneeza

I actually really liked this hotel. It was pretty clean, seems like bathroom/shower were recently renovated. Yes room is pretty small, but I read that a lot of Japanese hotels are like that. We were able to fit myself and 1 year old in a bed, and then my husband and 5 year old on the 2nd bed. To open our luggage, we had to open it by the room entrance and then close it up right away or else there would be no space to open doors; but it was doable even with 2 large luggages and a stroller. I also enjoyed the buffet selection for breakfast (eggs, sausage, noodles, fried chicken, rice, lots of veggie options, fish, soup, pastries, cereal, coffee machine, to name a few. Staff were friendly and spoke English. There was no issue with us checking in at midnight as opposed to 3pm. They had many free toiletries in the lobby (lotions, shaving cream, toothbrush, etc.) I loved that it was walking distance to the Dotonbori district and Shinsaibashi train station. We took the train to Nara to see the deer; train ride was less than an hour. If we needed to go further from our hotel like Universal Studios, we had no issues getting an Uber. They also allow you to leave your luggage in area by the entrance once you check out, in case you want to explore more! Overall, pretty good hotel to rest after a full day of exploring.

Leisure Family_with_children

8/10

Excellent

02 Jan 2025

Deanna

Ok hotel, close & walkable to public transit & dining.

Leisure Family

10/10

Exceptional

01 Jan 2025

Alice

Very prime location for shopping, transport, food and a busy trip, if that’s what you’re looking for.

Leisure Family

6/10

Pleasant

30 Dec 2024

Daniel

Good if you want to be in the hustle and bustle

Leisure Partner

2/10

Poor

19 Dec 2024

Daniel

In general the hotel is well located but the confort of the mattress isvery low quality, feels not like a real mattress, firm as any normal bed and instead feel like a mat, thiny and not comfortable. This is disappointing because we want to rest very well after walking alongside the city and you expect a normal bit comfy bed

10/10

Exceptional

18 Dec 2024

Jermey

Easy place to find and wonderful staff.

Business Friends

10/10

Exceptional

12 Dec 2024

Marco

Very convenient location, I love it.

Leisure Family

6/10

Pleasant

06 Dec 2024

Melanie

The shower curtain had pink and black mold. The walls were also not clean. Beds were hard but clean. It’s a good budget hotel but that’s about it. Close to alot of stuff walking. Okay space for 2 people but barely

Leisure Partner

10/10

Exceptional

03 Dec 2024

Paul

Nice Hotel with Breakfast and Manga library. Walking distance from Dottonbori and Shinsaibashi station.

Leisure Family

6/10

Pleasant

01 Dec 2024

Roma

Awesome staff. Beds were small and not very comfy.

10/10

Exceptional

30 Nov 2024

Kevin

Great hotel!

Leisure Family

8/10

Excellent

30 Nov 2024

Oleg

Excellent locatin. Short walk to subway and to shopping/dining/entertainment. Hotel is new,clean with polite and helpful staff that can communicate in English. Negative- beds are rock hard and small. If you plan to share bed with your spuse or a child - don't do it! We put our 12 year old on one bed and tried to sleep on another - it was a nightmare! We are not large people, but it was just too narrow to even lay side by side on our backs without having arms hanging off the bed. Also, room is tiny, we had our suitcase open in the entry hallway and it was not letting us to open the entry door fully so we had to slide sideways to get in and out of the room. There was no other/better place to put our suitcase. But, its like this in many japaneese hotels so, no big deal. Breakfast was nice with good selection and sufficient sitting. Overall would stay again but only with no less than one bed per person!

Leisure Family

6/10

Pleasant

25 Nov 2024

Jing Feng

Hotel is about 10-15 minutes walk from the main shopping area. Nothing fancy about the hotel itself, good for travellers who are not expecting much. Overall, it's clean & had a decent stay.

Leisure Partner

10/10

Exceptional

22 Nov 2024

Nellie Yuen Ping

Nice location

Leisure Family

8/10

Excellent

11 Nov 2024

Jata

Great price. Twin rooms somewhat spacious for Tokyo. Double room very, very small. Not desirable for a family of 3. Thank the staff for changing the next night.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2024

Kin Leung Kenneth

it's quite nice.

Leisure Self