Name: The White Swan Halifax
Address: Princess Street, Halifax, HX1 1TS, GB

2/10

Poor

25 Jul 2026

jose

This property has one purpose-you need one night in Halifax and you have no other options. I will say the location is good for getting to the train station. and you will want to get to the train station to escape this property. Wi-Fi was beyond terrible, which made the TV useless. My “city view” room had a lovely view of a dirty alley and because there is no A/C the alley smells waft in. Everything in this hotel is old and dated and badly in need of upkeep. Bare minimum and I mean Bare Minimum. You got me once, but never again, and I am warning you dear traveler stay away from this place! Hotels.com should have some minimum standards for listing a property so shame on you as well.

4/10

Poor

20 Jul 2026

Ian

Stayed for 1 night in July - despite booking in February, the room we were allocated (303) seemed to be a last resort room. We were in a room in the roof that only had a narrow strip of floor where you could stand up fully - I'm 5'10 so not a giant, but had to walk around with an arm raised to avoid bumping my head. The bathroom had no mirror. The toilet seat was oval sitting on a square basin There were no hangers in the wardrobe. At the rate being charged - I am hugely disappointed. We were staying for a gig at the Piece Hall and left early the next morning. We will not be booking again

Partner

6/10

Pleasant

19 Jul 2026

Lisa

Room was clean but old and tired. When we arrived the pillows weren’t in pillow cases. The staff did put this right but the pillows were so old and thin they put 2 into each pillowcase.

The bed itself was also tired. My partner spent the night with a spring making itself known to his ribs!

Bits were missing/falling off the shower head and tap and the furniture was quite knocked about and chipped.

There were no plug sockets by the bed at all. They were on the opposite wall. Luckily, I take a travel extension lead with me.

On the plus side the hotel is in a great position in the centre of Halifax. Perfect for a concert at the Piece Hall. I paid over £100 for a standard double- not particularly ‘budget’

Partner

10/10

Exceptional

18 Jul 2026

Francis

Great location close to restaurants, pubs etc. Also close to the train station and Piece Hall. Room was clean and well maintained.

Partner

2/10

Poor

18 Jul 2026

Susan

The room which we booked as a superior double was at the back of the hotel with frosted windows making it feel totally claustrophobic in an already small bedroom section. It was like a sauna inside!
Curtains falling off the windows and dirty! Bathroom was huge and at the back, with toilet seat falling off, sink water not draining properly and with a running water sounding nearly all the time. Again frosted windows as expected in a bothering but very dirty with pigeon muck all over it
We asked to be moved as bearing in mind we had booked this room 8 months ago and upgraded to the superior double for a better room. A joke of course!! We were he would look at it but eventually told us we couldn’t as they were fully booked and if we had wanted a better room we should have requested it when we booked! How could we possibly have done this as we hadn’t been to this hotel before! The mind boggles.
We the requested a fan to cool down the heat and he said he would sort it but if course that never happened and when asked later regards this we were told there wasn’t one!
The hotel was an expensive mistake and we would never stay there again.

Partner

10/10

Exceptional

17 Jul 2026

Colin

Clean and decently equipped budget room. One or two minor repairs needed (bathroom door handle) but value for money and clean

Partner

6/10

Pleasant

17 Jul 2026

Stephen

The staff were all friendly and helpful.
The room was clean but the bathroom needed some maintenance…fittings were broken and the lock was too. Decor was tired and needed updating in general, though I’m not sure what they are allowed to do being Grade 2 listed.
Ideally situated in the middle of Halifax so great for the shops and sites.
Too expensive so not great value.

Partner

6/10

Pleasant

17 Jul 2026

Diane

Needed a little TLC in areas. Clean but a little unkempt.
Shower over bath poor. Fan not working on hot evening.
Convenient for town /Piece Hall
Not worth the prce

Partner

6/10

Pleasant

13 Jul 2026

SHARON

Only stayed one night location was perfect for Piece Hall.
Although clean, rooms were tired.
Staff were very friendly and went out of their way to be helpful.

Friends

2/10

Poor

12 Jul 2026

MARK

Room was small with no view. Have just looked and we booked a deluxe room with a city view. If we had a deluxe room I dread to think was a standard room looks like. Bed too soft. View was a wall and windows. Used sanitary towel pushed behind the toilet

Partner

8/10

Excellent

10 Jul 2026

Sarah

Great location centre of town.

Partner

6/10

Pleasant

10 Jul 2026

Claire

After reading the reviews we were quite anxious about what to expect. Overall we had a good one night stay. The bedding was clean. Its a beautiful building but could do with a big renovation. Would probably not stay again. Didn't pay much, so didnt expect much.

Partner

8/10

Excellent

09 Jul 2026

Katie

Great central location if visiting the Piece Hall, friendly staff. Hotel is dated and a little run down in parts. Requested twin room and had a large room with a double and single bed in, bathroom large, complimentary toiletries, tea/coffee facilities, kettle very clean/new. Beds comfy and clean. The room rates reflect the standard of hotel, basic but all you need for a night.

Friends_and_family Friends

2/10

Poor

26 Jun 2026

Kate

Worst hotel I have ever stayed in. Hotel staff are lovely, I feel sorry for them having to deal with my complaint which manager was supposedly going to contact me to resolve but hasn’t.. No mirror in bathroom, just the broken metal wire it should’ve been on. No hair dryer, iron, kettle or even any kind of cup to drink from in room. No toilet roll holder on wall so toilet roll just left on windowsill. Despite a double room booked only 1 hand towel and 1 larger towel in room. Staines all over the carpet and worst of all a really fowl drain smell coming up through the vents in the room. And at £109 it wasn’t particularly cheap Vs the awful experience. Also the ‘limited number of parking spaces’ do not exist.

Partner

2/10

Poor

22 Jun 2026

Robert

Arrived to a room with no bedsheets on.
Moved to another room.
Returned to the room after dinner to find no water.
Left early in the morning to return home to have a shower and rearrange work plans as a result.
Awful

Self

4/10

Poor

21 Jun 2026

Billy

Room not clean, toilet clearly still dirty, green growth in bathroom and flies. Marks all over walls in the room. Poor amenities tiny TV. Loud floorboard and street next McDonald and a night club noise all night.

Family

8/10

Excellent

18 Jun 2026

Nicola

Firstly location is great as very central - easy reach of train and bus stations, shops etc.
Staff friendly and informative.
Room was very clean and had a fan, tea and coffee.
Furnishings are dated but serviceable. Bed was very comfortable with soft pillows. Bit of a rabbit
warren getting to room up and down stairs. There is a lift but it's slow.
Would stay again as such a great location.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Christopher

Great central location close to shops, bars and restaurants. Room was dated but clean. Bed was comfortable. Tea & coffee in the room. Toiletries provided. Close to the piece hall for concerts. Let us check in a little earlier as the room was ready.

Partner

10/10

Exceptional

13 Jun 2026

Vikki

Great location in town centre, parking 2 minutes walk away, clean rooms and bit dated but bed really comfortable, tea coffee in room,smooth quick check in ,will definitely stay again

Partner

10/10

Exceptional

30 May 2026

Jacob

Clean room and large layout

Self

10/10

Exceptional

08 Apr 2026

Gemma

Good sized room, very centrally located next to shops, restaurants, and transport. The hotel is a little dated but it was very clean. The staff were all lovely and really make you feel welcomed.

Friends

10/10

Exceptional

06 Apr 2026

Simon

Central to my requirements.

10/10

Exceptional

01 Apr 2026

Andrew

Lovely room
Very comfy bed and tremendous for a budget price

Self

4/10

Poor

25 Mar 2026

FAHEEM AKHTAR

Shops were quit near but the hotel is not good it’s a old building with poor customer care.

Note : there is not power sockets beside bed so keep in mind before booking

Self

8/10

Excellent

24 Mar 2026

Kevin

Room was clean but very basic.
Staff were very friendly.
Location was in the centre, very close to shops and restaurants.

Self

2/10

Poor

22 Mar 2026

Malcolm

Did not stop at hotel room was bad so left . Stayed elsewhere

8/10

Excellent

21 Mar 2026

Helen

Great stay generally. Our only issue was that the room was very hot even with radiator off. Couldn't open the window to cool the room.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Chantelle

Booked this hotel for 1 night stay & it was just right, was clean, bed was super comfy, staff was great would definitely stay again when I'm next down that way

Friends_and_family Family

2/10

Poor

24 Feb 2026

yannick

Diry bathroom only one towel for 2 people worse ever hotel o have been to. Blocked toilet tub running all night real nightmare

Friends

8/10

Excellent

24 Feb 2026

Paul

Great price

4/10

Poor

15 Feb 2026

Lydia

Heating wasnt working, room and whole hotel was very dated and poorly maintained

Partner

10/10

Exceptional

09 Feb 2026

Sarah

Had all i needed, affordable prices. Felt safe there as a lone traveller.

Self

8/10

Excellent

07 Feb 2026

Ian

It was a very spacious room and a lovely comfy bed .It was lovely and warm through out our stay .The staff were lovely and very welcomeing

8/10

Excellent

05 Feb 2026

Sally

Lovely clean room, comfy bed, good shower, helpful staff. Great central location. kitchen not currently open, but as there are plenty of places to eat & get breakfast, not really a concern.

Friends_and_family Friends

2/10

Poor

26 Jan 2026

Amad

Dirty rooms and staff are clueless when it comes to helping

Business Partner

10/10

Exceptional

25 Jan 2026

Amanda

Staff

Partner

10/10

Exceptional

25 Jan 2026

Gary

Yes

6/10

Pleasant

13 Dec 2025

Terence

Yes

Partner

8/10

Excellent

07 Dec 2025

John

A little dated but comfortable and in a good location.

Leisure Partner

8/10

Excellent

01 Dec 2025

Mark

Clean and comfortable. A bit tired and no frills, but it's ok as an inexpensive place in the town centre centre

Partner

10/10

Exceptional

23 Nov 2025

Jamie

Welcoming staff, nice and warm, clean, little dates but excellent for the cost of the room. Would stay again.

Partner

6/10

Pleasant

23 Nov 2025

mark

In the centre of Halifax, room was cold, moved to different room but it is an old building

Partner

8/10

Excellent

22 Nov 2025

Paul

Ok.

2/10

Poor

20 Nov 2025

David

The first room we were allocated contained a TV that didn’t work, a sofa with a paint stain on it. The room was tired and dilapidated. We were allocated a second room. This room had a working TV but stains all over the carpet and sofa. The bed sheets were also stained. I informed the receptionist that we would not be staying in the hotel. I was told I needed to go through Expedia for a refund. I’ve done this and had contact with the hotel. They confirmed a refund would be sent within 3-5 working days. Almost two weeks later, no refund has been processed. We will now be going through the small claims court.
I would recommend that this hotel is given a wide berth by anyone considering it. The cleanliness of the rooms is appalling and service equally as awful.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Martin

The hotel is very dated. The staff are very friendly. It was quite clean but being a Towncenter hotel it was extremely noisy through the night into the early hours of the morning and then to cap it off workmen started work on the McDonald’s opposite at 6 am in the morning, so I’m not a great night sleep.

Leisure Partner

4/10

Poor

08 Nov 2025

Lee

The Hotel was tired and in need of a serious upgrade. Musty odour in corridors leading to rooms.
The room was very tired and had a noticeable sloping floor. Bathroom had clearly seen better days, and overall it is felt would give the likes of another hotel chain a good run for its money. However as they say you get what you pay for. There is a picture on hotels.com website that gives a false impression as it is of a walk through arcade and is not linked to the hotel, this is false advertising to say the least. Would we stay there again …. No!!

Partner

8/10

Excellent

21 Oct 2025

Matthew

Old place that's seen better daysm

Decent location, but very old and tired, and the TV in the room was really small. Plus the hotel is opposite a noisy bar that was open until after 2am, didn't get a great night's sleep as a result

Self

8/10

Excellent

12 Oct 2025

Gary

Great stay

For the price, could not complain about anything. Nice reception staff, super comfortable bed, would definitely stay here again. 👍

Partner

10/10

Exceptional

07 Oct 2025

GEORGE

All good

Self

8/10

Excellent

23 Sep 2025

Michael

Worth the price

Front desk staff very attentive and pleasant, room was value for money, clean room and bathroom, loverly soft bed, I had a great nights sleep, radiator had seen better days. Safe and secure

Partner