Gateway Mountain Lodge, A Vail Resorts Property

United States , Keystone - CO
Keystone, 23100 US-6, Keystone, CO 80435
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50 reviews shown

8/10

Excellent

23 Mar 2026

Nicole

The room wasnt in the same place as the check-in office, so there was some dr

6/10

Pleasant

06 Feb 2026

Bowie

Room just felt like a Motel 6, not worth the price. Neighboring guest could be heard all throughout the room, not very good sound deadening in room itself. For 2 nights and a day for lift tickets this keeps pricing out the locals and us that want to get away for the weekend.

Friends_and_family Family

10/10

Exceptional

10 Sep 2025

Cecil

Resort was perfect. Pool and hot tub was excellent. Room was large and comfortable. Bed was plush and the room had a recliner and sofa.

10/10

Exceptional

30 Aug 2025

Jose

Very nice and quiet studio!

6/10

Pleasant

06 Aug 2025

Vicki

Lighting in the bathroom…dark shower. Air conditioning does not really work

Partner

6/10

Pleasant

07 Jul 2025

Shannon

Nice clean property. Would maybe stay again in a different room with different management company.

Cons — the check in location is a mile away from the actual property which was not clear to us. Our room had several burnt out light bulbs (bathroom and nightstand) and there were also outlets that did not work or were so loose they wouldn’t hold a cord. The most disappointing part was housekeeping showing up at 9:30 and opening the door, when we’re still in the property and check out time was 10. Found that to be pretty inappropriate.

Leisure Family

10/10

Exceptional

30 Jun 2025

Peter

Thank you staff!

Got a great deal during summer months, above and beyond quality-wise. Excellent rooms and amenities.

The BEST part was that I didn’t get chased out of my room by housekeepers 30 seconds after check out time. No harassing phone calls. I really appreciate that, I felt much more respected compared to nearly every other hotel I’ve stayed at.

The staff that checked me in were not only friendly but also helpful and accommodating.

I just booked another night solely because I HATE being harassed by housekeepers unless you are out at the exact check out time. This policy makes the hotel automatically a 5/5 in my book.

Self

10/10

Exceptional

15 Jun 2025

Luann

This was such a wonderful place to stay. The beds were so comfortable and the condo was so clean and spacious. Amazing views from the balcony as well. Would love to stay there again!

Friends_and_family Family

8/10

Excellent

01 Mar 2025

William

Enjoyed my stay at Gateway. Although the exterior and hallways give an institutionalized vibe, my studio room was absolutely wonderful. It was very functional and relaxing place to stay after a hardday skiing. I would stay there again.
I did have some issues with an extension cord that was used to plug up appliances in the kitchen area. Also found the kitchen area, especially at night was dark and needed more light. Overall, a great place to stay! A great place to stay with easy walking access to both the river gondola and Peru lift.

Leisure Self

10/10

Exceptional

18 Feb 2025

Verified traveler

Great stay

Great facility, walking distance from River Run.
NO ski locker key.
Several electrical outlets were not working and the outlets are very old, charging cubes wouldn’t stay in.
Noisy family above us, rooms are not very sound proof.

Friends_and_family Friends

10/10

Exceptional

30 Dec 2024

Verified traveler

Awesome stay at Keystone

Very pleasant stay. Great accomodations. Great communication. Great location

Friends_and_family Family

6/10

Pleasant

18 Dec 2024

Kota

Loved the area, one of the check in employees called me and told me we had a full kitchen when that was not the case. Mild miscommunication, easily fixable.

Leisure Family

10/10

Exceptional

12 Aug 2024

Heather

Nice place to stay for the weekend.

Check in is about 1.4 miles offsite at the at a general Keystone Condominium check in office. Check in was super easy and the staff was friendly and helpful.

The room was nice and the bed was comfortable. There is a nice brewery, coffee shop, small grocery/liquor, and breakfast restaurant in a small strip mall attached to the condo. Location is right next to the ski resort. Would definitely stay here again.

Business Self

10/10

Exceptional

16 Apr 2024

Jae

Everything was good except one thing. I booked thru Expedia.com. When I was there at the office, that was in the same building, but they can’t find my booking. I called Expedia and they told me to go to different place to get my check-in package. I drove about a mile to totally different lodging office to picked up my package and come back. It was confusing.

Leisure Self

2/10

Poor

08 Mar 2024

Bailey

Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! Expedia and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!

Leisure Friends

6/10

Pleasant

04 Mar 2024

Amy

The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on Expedia, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.

Leisure Family

8/10

Excellent

03 Mar 2024

Christina

Run down room

Property very rundown. Beds not comfortable the only air that worked was hot air. Staff was very welcoming

Friends_and_family Family

10/10

Exceptional

04 Feb 2024

Marcy

Great location. Everything in building (grocery, restaurant, coffee shop) or very close. Pool and hot tub were nice but way too much chlorine (eyes burn and suite bleached)

Leisure Family

10/10

Exceptional

24 Jan 2024

Jacob

It was great!

8/10

Excellent

27 Sep 2023

charles

ATV trip

The unit we stayed at in the \"Gateway\" building was great. Spacious and comfortable. Parking was difficult with ATV trailers. Front desk was not helpful in the situation.

8/10

Excellent

13 Mar 2023

ROBERT C

1st Timer to Keystone

Nice and great location. Covered parking was awesome!

Room was well appointed, but the TV away the size of a personal computer monitor. It would have been good to have info on the Keystone shuttles that apparently pickup (Orange Route) right in front of the lodge. We drove to the parking lots and then walked to the lifts. Also, more info on how to make use of the ski lockers would have been helpful vs. lugging skis and boots around.

It was really nice to have a small grocer right downstairs, as well as a couple of restaurants.

Overall, a learning experience, but I’d stay here again.

Friends_and_family Family

8/10

Excellent

10 Mar 2020

Verified traveler

Comfy Room By CO Mountains

Great place to stay! Close to CO mountains and many great bars and restaurants.

Partner

8/10

Excellent

23 Feb 2020

Andrew

Comfortable, but not wow!

Nice location. Our room was clean, but it's a bit worn. Furniture, carpet, and bathroom walls have seen a better day.

Partner

10/10

Exceptional

12 Feb 2020

Russell

Undersground parking was clutch with a 20 inch snow storm!

Friends_and_family Family

6/10

Pleasant

26 Jan 2020

Verified traveler

Limited parking in the garage, fills up quickly

Friends_and_family Friends

6/10

Pleasant

16 Jan 2020

Justin A.

Gateway Mountain Lodge 3 star

We loved the location! A few cons:
-Room was a bit cramped
-Couldnt find our ski locker which made it a pain to lug around all our equipment. -The tv was not working when we arrived.
-the parking garage is shared with the whole building so your not guaranteed a spot.

The best thing about this place was the diner right next door for breakfast.
The bed was very comfortable.
And the shuttle service.
Overall 3 star

8/10

Excellent

24 Jul 2019

Peter T.

Great place to stay....check in bothersome

These are great units to stay in. The check in staff was really friendly and helpful once you get there. However, reaching anyone before hand to answer questions about parking etc...was close to impossible. Vexing. Also the check in instructions were not easily clear.

4/10

Poor

22 Jul 2019

sean

Huge disappointment! Awful bed!

No front desk for late check in, no available information to guide us. Took over an hour to find out we had to go to another hotel, and the guy there said \"that's just how it is, don't know why you didn't get the info.\"

So-called resort room had us sleeping on a freaking Murphy bed! Awful! Not even close to worth the money, even with the discount.

Never, ever again.

PS - Learn how to treat people who aren't your usual \"glamping\" ski crowd!

Partner

10/10

Exceptional

01 Apr 2019

Olivia R.

Great clan amazing!!

Very nice, people very friendly, the place was clean, amazing!!

8/10

Excellent

30 Mar 2019

Like no card keys and having access codes
Dislike garage not very truck friendly

Friends_and_family Partner

10/10

Exceptional

18 Mar 2019

Lana

skiing trip

Partner

10/10

Exceptional

06 Jan 2019

Verified traveler

Gateway

The hotel room was very large and comfortable. The lighting could be improved.

Family

2/10

Poor

03 Sep 2018

Phillip

Made a reservation late at night through your site around 11:45pm and received a confirmation email. When I arrived, the check in office had closed at 10pm so I was unable to check in! Horrible!

8/10

Excellent

11 Feb 2018

Michael

The hotel is reasonable for the cost

POSITIVE:
1 - Shuttle stops right in front of the hotel entrance making it easy to access
2 - Convenience store is accessible from inside the hotel
3 - The room we had is relatively spacious, and cleen
4 - The bed is excellent
5 - There is a nice common area, but I haven't seen anybody using it.

NEGATIVE:
1 - Nobody told us, or the shuttle driver that the check-in is far from the hotel. The Pier1 shuttle dropped us with all bagage in front of the hotel. The entry door can be opened only with the room key, which was at the check-in, I called the number on my reservation, and I had to froze together with my wife in front of the hotel more than one hour for the car they promised to take us to the check-in. TERRIBLE!!!
2 - The TV in the room is taken from the Fred & Barney cartoon, and there is no way to read text on its screen
3 - The carpet is overused, and falling appart in some places.

4/10

Poor

15 Jan 2018

Eco

Confusing check in office

There are 5 different checking offices, depending on which one this condo’s owner uses for your room. This is already bad enough for us not to return to this hotel in the future.
The room was okay, but some plates weren’t clean and the coffee maker had the previous guest’s coffee filter sitting inside.
Not coming back :(

8/10

Excellent

25 Feb 2017

KRYSTAL

Family vacation

Great location, early check-in was easy, late check out availabile. Only issues were we had to call to get clean towels and our 3 yr old son found and was playing with used contacts he found on the floor.

Family

6/10

Pleasant

20 Feb 2017

Verified traveler

Check-in process is ridiculous.

The check-in office is over a mile from where you actually stay. No information posted at front door or anywhere else on premises. Called number and was on hold for well over 10 minutes before someone finally informed me where I was supposed to go to check-in.

The address given in Orbitz's confirmation email was neither the building we stayed in, nor was it the location of the check-in office.

The check-in process information could have easily been provided in an email.

4/10

Poor

07 Aug 2016

Matt

Get your act together

Booked but received no info about where to check in. It's a ski lodge condo so nothing on site. The phone numbers provided were useless and that added to the frustration. Finally luckily found somebody who pointed me to the other building where I had to check in.

Checked in, headed back to building down the road. The key did not work. I couldn't get in the garage nor the front door. Had to call the front desk and they sent somebody down. The key he had also did not work. So he had to drive back to get a key.

Finally got in the room. The shower was lukewarm. Come on man! A hot shower is not asking for much.

6/10

Pleasant

27 Mar 2016

Steve

overpriced for accommodation

Hotel check in was terrible. It was a mile down the road. Sleeper sofa mattress was awful. Way overpriced for a Motel 6 type accommodation.

8/10

Excellent

12 Mar 2016

Verified traveler

Very nice hotel

The hotel was very nive. Great location, affordable price and great staff service.

10/10

Exceptional

01 Feb 2016

James

Nice Condo Close to Keystone's River Run Village

The condo is located conveniently to River Run Village at Keystone Resort. There are restaurants within walking distance. Off-site check-in was a little inconvenient but check-out was simple and required a brief telephone call and leaving the keys in the condo.

Partner

4/10

Poor

24 Jan 2016

Mary

Many complaints. Close to shuttle

Heater didn,t work. Had to plug and unplug it to regulate heat. Themostat so worn, could not read directions. No front desk made if difficult, Checking in off site, made finding check-in place difficult. Wifi went out. Beds were not comfortable. The repairman was VERY NICE. Carpet torn. Fireplace in lobby never turned on.

6/10

Pleasant

28 Sep 2015

fall getaway

Overall room was nice

Came in from garage to hotel- very worried. The elevator and hallways, stairwells were dingy- in need of paint or something? The room though was updated, very nice, comfortable etc. pool and hot tub not nice.

6/10

Pleasant

28 Jul 2015

Verified traveler

First time to Keystone in the summer...

Checkout was a breeze, but finding the check in office was trickt...no obvious signage.
Staff very friendly and efficient.

Partner

10/10

Exceptional

06 Jul 2015

Verified traveler

Nice hotel but too close to hidhway

We enjoy mountain air but traffic noise too loud to keep windows open. Otherwise great hotel.

10/10

Exceptional

02 Jul 2015

Brandon K.

Great Resort Great Value

Stayed in the Gateway building, has indoor pool and hot tub, room was clean and spacious. Bed was a bit dated however overall had a great time and made memories that will never be forgotten.

Partner

6/10

Pleasant

24 Jun 2015

bart

Checking out Keystone

Quick visit to see about the area and the skiing. The steak house nearby is great.
Location is good

Family

6/10

Pleasant

31 Mar 2015

Paul

review

Room was generic, on highway very noisy, elevator smelled

Family

10/10

Exceptional

30 Mar 2015

Kirk

Pleasantly Surprised

Contrary to the lukewarm reviews, we thought the Gateway Mountain Lodge was perfectly fine. We (2 adults and 1- 6 y/o) stayed in an Efficiency. It had a comfortable queen and pullout couch. Small kitchenette as advertised. I wouldn't cook in there, but serviceable to heat stuff up. Pretty stocked with dishes, bowls, glasses etc. No dishwasher (I probably would have brought paper plates if I had known.) Bathroom was surprisingly large. The room was clean. It isn't a luxury Keystone Property, but it was nice. Pool/Hot tub was small, but okay - could use a clean. We came to ski and that we did. They even gave us FREE night skiing passes for the night of arrival. Super-fun. Maybe we are undemanding, but have stayed all around Summit county, we will be back.

Family

6/10

Pleasant

26 Mar 2015

Michael

Ski Trip to Keystone

Stayed for a couple nights on a short ski trip. Decent size room with queen bed, sleeper sofa and small kitchenette. Met the need, but this place is getting a little dated. Nice that shops and restaurants were close.

Family