Name: Best Western University Inn at Valparaiso
Address: 760 Morthland Drive, Valparaiso, 46385, US

10/10

Exceptional

09 Jul 2026

Julie

No hand soap for bathroom had to use body wash from shower to wash hands. Rooms in 2nd and 3rd floor seemed to have been updated, room on first floor was in need of updating. Restaurants close and close to university.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Shubham

Very good place to stay , good vegetarian breakfast .

Smoke free rooms .

2/10

Poor

04 Jul 2026

Willie

Very old, and not so clean

Friends_and_family Family

4/10

Poor

30 Jun 2026

Susan

If you stay in an interior room of the hotel I rate it 4 stars BUT the external entrance room 111 on the ground floor was dirty, curtains dangling from rod, door lock loose, worn furniture and carpet filthy, sunlight and air coming through the door, smoking allowed outside the room and everyone who came there to smoke , you hot their second hand smoke through the AC and crack in door entrance. The outside-door to the hotel dining are was always open- never required a key card to get in at any hour.
We did not book an exterior room and they cost more!

Family

2/10

Poor

22 Jun 2026

Tia

Do not go to this location. This was the worst hotel I have ever stayed at. The staff was nice and that’s quite literally the only positive for this stay. The lobby seemed like it didn’t have any air, it was hotter in there than it was outside, in the middle of June. There were tons of boxes stacked in the hallway to the elevator so it just looked messy/unorganized. The room was pretty bad. The headboard and desk chair looked dirty. One of the backings to the shower door handle was sitting on the soap holder inside the shower. The caulk around the toilet was disgusting. The air filter to the AC was in backwards and was sticking out about two inches. The desk lamp didn’t work. The bed was quite firm and uncomfortable. The pillows were terrible, small, firm, and uncomfortable. Ended up buying pillows and a blanket at Walmart. On top of everything, there was a shooting the first night we were there. We paid $290 for two nights and it was not worth even half that. Will never stay at another Best Western again after this experience.

Partner

4/10

Poor

19 Jun 2026

Devin

Took 40 mins to check in and there was garbage all over the lobby floors

Partner

2/10

Poor

17 Jun 2026

Arlene

The service was terrible. When checking in there was only one staff member and there was a line. There was also a misunderstanding with my reservation as I had booked 3 rooms but staff could only find 1. The bedsheets were not clean and when I tried calling the lobby to complain no one was answering.

Family

2/10

Poor

17 Jun 2026

Biju

We checked in on Monday 15 June around 07:00 pm and checked out in 17 June 2026 around 09:00 am.

Soon after we checked into Hotel and the room (around 08:00 pm) I noticed that the carpet had some stain and was sticky around the area towards the entrance of the first bed. I went down to the reception and informed the issue. One of the staff immediately came and did a shampooing of the area and got it cleaned.

As mentioned earlier we stayed for two nights . After the first nights stay and before we had gone out we placed the Hotel note on the door handle requesting the room to be cleaned. Unfortunately when we returned back pretty late on the second night the room was not done as had been requested. We informed the night receptionist about the issue who offered help to housekeep and gave us a few hand towels.

It was too late in the night and we were all tired so did not take up the offer.

In regard to the towels we respected the notice in the washroom that read “To save our planet request using the same towels unless it was clean to do so” hence we only requested a change of the hand towels.

In the morning of the second day for the complementary break fast (which was good) the sausages ran out however pantry staff provided bacon although this took sometime! Please note the supply of sausages and bacon was limited.

Overall the stay was okay and could have been better!

Family

4/10

Poor

10 Jun 2026

Melaney

I don’t recommend this property. Very run down, dirty floors, toilet was detached and rocked, air conditioning in common areas couldn’t keep up, people sitting on benches right next to front door smoking 24:7 and it was in the lobby every time we entered. Not family friendly!

Family_with_children

8/10

Excellent

09 Jun 2026

Leah

Room was big breakfast was good check in and out was easy. I have relatives that live in area and most of the time there company stays here.

Partner

6/10

Pleasant

08 Jun 2026

Amy

Property is in need of updates. Bed was uncomfortable, air conditioner not working in lobby - couldn’t even think of eating breakfast - way too hot in there. Check in staff was friendly, but seemed new and not very quick at checking in. Probably would not stay here again.

Partner

10/10

Exceptional

05 Jun 2026

Thomas

Nice quote room. Clean and modern.

Self

10/10

Exceptional

29 May 2026

Darrell

The facility looked to be well-maintained. Interaction with the staff was very professional and everyone acknowledged me even as I was walking by. I’m figuring that all the windows on my side of the building did not have room darkening curtains. I was in room #310. Darkened curtains would be nice. Need to add some different selections of food such as biscuits and sausage gravy. What was there was tasty.

Self

6/10

Pleasant

24 May 2026

Jim

The shower soap dish was broken bad had several sharp edges. Anybody brushing up against it or falling against it would have suffered severe injury.

Partner

6/10

Pleasant

17 May 2026

Casey

The toiletries are small and limited, the room was clean, but our tub filled up during shower. The staff were great and caring. Breakfast was also much better than expected.
The front doors were broken and kept opening/closing randomly. The fire alarm went off and we exited it was smoke in the kitchen. However, it left the elevators unusable for several hours. We had guests that could not climb stairs very well.
I do not believe it’s a staff issue more a facility in need up several upgrades.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Vanessa Ann

Nice hotel

Family_with_children

10/10

Exceptional

11 May 2026

Sue

When I checked into my room I was getting ready to take a shower and noticed that I had forgotten my shampoo/conditioner. There were 2 complimentary shampoo bottles in the bath but no conditioner. I called the front desk and asked if they had any and the front desk attendant brought 2 bottles of conditioner right up to my room! Great service!!!

Self

10/10

Exceptional

10 May 2026

Edith

Ice machine on third floor was a little strange.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Thomas

We had to change rooms because the TV didn't work. I'm the new room, the overhead light in the bathroom didn't work. Doors were extremely loud when closing in the hall.

Partner

8/10

Excellent

14 Apr 2026

Michael

Didn’t eat breakfast.

Self

2/10

Poor

12 Apr 2026

Mia

It takes a lot for me to leave a negative review, but I was very disappointed with this stay. My first interaction at the front desk was not welcoming, and I was given inaccurate information that made check-in more difficult than it should have been. Although other staff members were polite, the initial experience created a poor first impression. The room also did not meet basic cleanliness expectations. I took photos of the issues and shared them with staff, and I was surprised that management was not involved. I was never offered the chance to speak with a manager, despite the concerns I raised. Overall, the stay did not meet expectations for cleanliness, communication, or customer service.

Self

8/10

Excellent

11 Apr 2026

Linda

Towels in hallway alll night and the next day. Better directions for turning into parking lot. Would be better to say turn by Applebees instead of Martin Bender Jewelry because Applebees sign is bigger. We missed the sign.

Partner

10/10

Exceptional

06 Apr 2026

Corissa

Was a great stay!! Enjoyed that each day there were different options for breakfast!

8/10

Excellent

26 Mar 2026

Mark

Y

Family_with_children

10/10

Exceptional

25 Mar 2026

Ron

Didn't have a pet.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Karina

I don't know that I will stay here again but this has nothing to do with the staff. While we were sleeping sometime after midnight, loud music playing right outside of our room woke us up, along with cigarette smell. A men was standing right outside blasting music on his phone and smoking. We asked him if he can stop his music, which he denied he was playing. We closed the door and try calling the front desk but the phone in the room was not working so we called from our cell phone. The woman in the front desk I believe went outside and told him to stop playing his music, however this ruined our sleep and we were not able to sleep in peace for the rest of the night.

Family_with_children

8/10

Excellent

18 Mar 2026

Deb

Staff was super nice and easily accessible.
Our only concern we expressed to them was our bathroom. Although it seemed to clean, there were some mold issues that could just use some bleach to kill it. It’s in a lit area comfortable area. I will use this location again.

10/10

Exceptional

13 Mar 2026

Rogers

Dead bugs in my sink but front desk was nice gave me water and made good small talk

Self

10/10

Exceptional

09 Mar 2026

Rogers

Nice hotel will stay another 2 nights

Self

8/10

Excellent

07 Mar 2026

Jeff

It's clean nice staff and well priced

10/10

Exceptional

25 Feb 2026

Edgar

The best hotel I have been in I would honestly rate it 5 stars! And a rating a 10

10/10

Exceptional

24 Feb 2026

Liliana

One of the cleanest places I’ve booked! Front desk lady super nice and friendly, room neat and not smelly, carpet clean with no stains. In general a very good place to stay with children!

Family_with_children

10/10

Exceptional

21 Feb 2026

Alton

Meet our needs

Partner

6/10

Pleasant

19 Feb 2026

Richard

Dont have a room near elevator. The room had many dead insects on the window sill. Major section of no baseboards...eye sore. I dont think the hotel staff is concerned with windows and shower glass. All are smudged and you are unable to see thru them.

Self

8/10

Excellent

19 Feb 2026

Jennifer

Staff was wonderful. Only problem is that there were crumbs all along the bed, and there was old popcorn under the chair cushion. Otherwise everyone was so helpful and it was great.

Family_with_children

10/10

Exceptional

15 Feb 2026

Tony

Very cl

8/10

Excellent

08 Feb 2026

Lora

Nice staff, large room, good breakfast bar

Business Partner

10/10

Exceptional

31 Dec 2025

Katie

Needed an easy overnight stay after being at the Dunes. Hotel was clean and staff was kind. Applebees right next door made it easy to walk to dinner, eat, and go right back to the hotel. Would stay again if I was in the area.

Self

2/10

Poor

22 Dec 2025

Paula

It had been sitting way too long.

8/10

Excellent

20 Dec 2025

Joseph

Yes

Business_and_leisure Self

2/10

Poor

14 Dec 2025

Ashleigh

The room was pretty gross. The baseboard was missing on half the room so just glue was left, bathroom floor was dirty, but worst of all was the disgusting bug on the wall when we woke up. Had we seen that the bight before we wouldnt have stayed

4/10

Poor

08 Dec 2025

Theodore

Check in was difficult. the automatic front door was jamming. Outside the door was a narrow sidewalk and a high curb. The wind blew the cart over onto my wife, hurting her while she was trying to manage it. Later we had to use a heavy side door that was hard to hold open as we were coming and going through our stay.
The room was neglected. The toilet was wobbly when you sat. The walk-in shower was dirty, the floor had not been scrubbed. There was mold in all four corners of the stall. There was no grab bar in the shower for safety's sake, this was an important failing. The bathroom was way too dark.
The TV remote did not work properly, it was not until the third night of our stay that it was rectified.
The manager was especially un-helpful, all she did was offer excuses and even lied, she made apologies but they were insincere. I felt she was blowing me off, especially when I was reporting some physical problems I was having.
The first night I followed the sign that led to the end of my 3rd floor room hall to the ice machine, it was turned off.
I had to walk all over the motel looking for ice and my bad knees were paining me terrible. I ended up at the front desk and was directed to the ice machine on that floor, it was empty. I was told that it had not been reset. An item of fact, the five nights we stayed at this motel there was no ice available, morning or night. It felt like everything was being done as cheaply as possible and at the customers expense.

Leisure Family

6/10

Pleasant

07 Dec 2025

Carmen

I don’t think our shower was cleaned. There were dried water spots on the glass door and the wall tiles. Need a good update. The breakfast on Friday was disgusted. Black burned bacon, super dried link sausage. We went out for breakfast. I have a picture of the breakfast if needed.

Leisure Partner

4/10

Poor

02 Dec 2025

Hailey

Had to wait 10 minutes in the cold, tiny lobby to check in bc the person was away from the desk. The room was fine, but the tv remote didn't work. We requested help and they gave us a new remote that did work but they only had Samsung tv, no cable so there wasn't really anything to watch anyway.

Leisure Family

6/10

Pleasant

28 Nov 2025

Jeanette

Positives: hotel and room were clean, breakfast was good with plenty of choices and staff was friendly and helpful. Negatives: no coffee pot in the room! Fridge froze my food and drinks, doors slam shut which is very loud and will most likely wake you up if you're asleep, black out curtain in my room was broken and left a 6 inch gap for light to come in and the elevator has a high pitched beeping at every floor that sounds like a smoke detector making it hard to sleep. Things not in the hotels control: loud truck traffic noise from the facing street and 3 train tracks very close by that blare their horn all night long. Sometimes every 20 minutes! I highly suggest ear plugs! Overall, hotel, staff and amenities were good. Everything was clean and smelled fresh with no odors. Building is solid so you don't hear other guests walking in the hallway, in neighboring rooms or overhead. Big heads up if you are sensitive to vehicle or mechanical noises. My first night would have been a lot better if I had known!

Leisure Self

8/10

Excellent

23 Nov 2025

Rhonda

Staff was courteous. Beds were very comfortable.

Friends_and_family Friends

8/10

Excellent

13 Nov 2025

Robert

Room and bathroom are very clean, room is spacious and comfortable. Front desk associate was very pleasant and professional

Partner

10/10

Exceptional

12 Nov 2025

Richard

The staff was certainly above average. Very clean and convenient.

Friends_and_family Family

2/10

Poor

06 Nov 2025

Maria

I couldn’t change my reservation, smh

8/10

Excellent

04 Nov 2025

Betty

All of the above

Friends_and_family Family

2/10

Poor

19 Oct 2025

Markus

Hair in the shower/tub. Ceiling paint flaking. Terrible noise. There were workers on SUNDAY before 7 AM working right outside my hotel room door and also outside my room window. Apparently replacing mattresses. Speaking loudly and calling each other. Hotel should have shut down for remodeling or they should have started the work at 9 am on a Sunday. Instead they charge us full price for a terrible experience. The point of going to a hotel is to sleep. I was not able to sleep because this awful and inconsiderate disruption. I was not warned about this situation, otherwise I would’ve gone elsewhere. I should be getting back the full price for this poor experience.

Self

8/10

Excellent

15 Oct 2025

Matthew

Ok

Leisure Family

10/10

Exceptional

06 Oct 2025

Susan

I used this hotel as a base while I traveled to visit family in the area

Friends_and_family Family

6/10

Pleasant

30 Sep 2025

Michael

Parking area appeared to be safe.

Leisure Family

10/10

Exceptional

29 Sep 2025

Andrea

Close to a Starbucks, McDonald's and grocery

Leisure Friends

8/10

Excellent

29 Sep 2025

Deanna

Staff was friendly but the building and hallways need updating for the price

Leisure Partner

6/10

Pleasant

28 Sep 2025

Taylor

Room was pretty clean but had a musty smell and was a bit run down.

10/10

Exceptional

25 Sep 2025

juan

Room was clean. Great breakfast spread. Enjoyed my stay

Business_and_leisure Friends

10/10

Exceptional

22 Sep 2025

Darrel

Bret locatiom

Friends_and_family Family

4/10

Poor

21 Sep 2025

Joseph

Bed was very hard.

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Charlene

Their were people in the parking lot at 1:30am making so much noise that they woke us up.

Partner

8/10

Excellent

04 Sep 2025

Craig

Great location. Under some renovation so that was a bummer. Will be nice when it’s done

Family

6/10

Pleasant

28 Aug 2025

Verified traveler

Friendly staff. Good breakfast. Hotel going thru renovation, so large boxes in lobby and wall on our floor was being repaired (construction dust on floor). Elevator bell was too loud, so could hear it quite often in room. Room was clean.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Tucker

Great staff. Remodel looked great!!!

Leisure Friends

10/10

Exceptional

18 Aug 2025

Thi

I love here … staff really nice and helpful , they so really really nice .. all the time I’m come Indiana I’m choose stay here .. good everything … if have 6 star I will view for them 6 star .. thanks so much everything

Business_and_leisure Family

8/10

Excellent

11 Aug 2025

Clay

all I have done is check in

10/10

Exceptional

09 Aug 2025

Michael

Had a nice stay, though it was only a quick layover. Staff was friendly and helpful, hotel was in the middle of renovations so it was a bit of a mess, but totally understandable why. The floor our room was on already had the flooring replaced and it looked very nice. Only issue we saw, was that in the breakfast area there were ants all around some dropped food that likely a previous giest dropped. We notified the staff and they were quick to address it. Breakfast tasted great and we slept well.

Leisure Family

10/10

Exceptional

05 Aug 2025

Nilda

The property is under Remodelling. The bathroom door did not close properly. That is a big issue for each persons privacy. There were boxes everywhere.
The breakfast room was very clean and organized. Breakfast was great.

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

Ronald

Ok

Leisure Family

4/10

Poor

30 Jul 2025

Verified traveler

Expensive for the experience

Renovaions going on, which was ok and much needed! Shower had no water pressure and did not get hot. I almost slipped in the moldy bathtub.

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Natalie Hall

Clean and comfortable. Bed/Bedding was amazing.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Rula

Room felt humid, cold and clammy. Terrible a/c unit. Just awful.

Leisure Family

4/10

Poor

27 Jul 2025

Tamara

Would have been nice to know the hotel is under renovation. All the supplies were on the first floor

Leisure Family

8/10

Excellent

20 Jul 2025

Janis L

First time in this hotel

Room had what we needed and was clean and very quiet. Beds were too firm (hard) for both of us. Could use better towels. Hotel is being renovated so boxes all over the lower hall. Breakfasts were OK. Staff seemed very small (like 1 woman on desk all the time but once). Plenty of outlets in the room. Small facility, adequate parking. Room had frig and microwave.

Friends_and_family Family

8/10

Excellent

15 Jul 2025

Suzanne

Nice place to stay for the night between travel locations. Currently under renovation. The room was nicely done. Nothing fancy but all new furnishings. Clean. Bed was a little firm. Had a good stay. Bring your cell phone as the staff wear many hats. So they might not be at the desk when you arrive.

Leisure Family

10/10

Exceptional

13 Jul 2025

William

No complaints.

4/10

Poor

13 Jul 2025

Verified traveler

NOT Clean!

The floors were disgusting. I went out to buy something to mop the floors with. We had water bugs, moths, and ants in our room. There was mold all around the shower and the shower curtain was yellow.

Friends_and_family Family

4/10

Poor

03 Jul 2025

Jessie

go somewhere else

When we arrived the Internet was not working so we had to wait a substantial amount of time before we got our room. The hotel is under remodeling and there is stuff scattered all over. breakfast was not very good and the staff were not very helpful.

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Jeff

There is investment being made into the property to freshen it up, which is good to see. Staff is friendly. 24-7 coffee is convenient. Elevator tone could possibly be changed to something pleasant (very minor detail). May want to put the parking lot on the maintenance/improvements list. It gives the first impression to guests.

Business_and_leisure

8/10

Excellent

23 Jun 2025

Billy

Good locatiion, very friendly staff and an above average breakfast that's included.

Leisure Self

10/10

Exceptional

17 Jun 2025

Melanie

The bed alone is a spa!!

Business

6/10

Pleasant

17 Jun 2025

Kelly

I did not like the sliding door for the bathroom. Bathrooms need real doors. Also, big boxes of renovation materials in the hallway and lobby looked junky and made me feel we were in a work zone. I felt it was overpriced and did not match the photos advertised. Also, it was loud and we heard everyone walking past the door.

Business Family

2/10

Poor

14 Jun 2025

Louann

The staff was rude. Cold showers, tub stopped up. We moved to the Hampton Inn.

Business_and_leisure Pet

10/10

Exceptional

08 Jun 2025

Wayne

Easy to get to

4/10

Poor

08 Jun 2025

DEBRA

The night clerk put us in a handicap king room and would not switch us to a regular room after i showed her our reservation.

10/10

Exceptional

02 Jun 2025

Thomas

Staff is Great here!

Staff is great! There was a bit of construction junk, but understandable.
Everything on the breakfast hot food section was kinda lukewarm.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

John

The newly renovated hotel is nice.

Leisure Family

10/10

Exceptional

30 May 2025

Andres

Very nice hotel!

Business_and_leisure Partner

10/10

Exceptional

26 May 2025

shoji

Good location and good breakfast

It was located in a convenient area. And breakfast was great.

Self

8/10

Excellent

24 May 2025

Jessica

Hotel was close to our wedding venue. Would stay here again if we day-drink at Journeyman Distillery.

Leisure Family

8/10

Excellent

20 May 2025

Nicole

Ive stayed twice and both times were nice. Likable front desk manager/housekeeping manager. She is really nice and on top of any issues.

10/10

Exceptional

15 Apr 2025

Alex

Yes

8/10

Excellent

14 Apr 2025

William

Easy to find - right on US 30

The property is undergoing renovation, it would seem - lots of supplies on the main floor, dumpster outside. Some areas are now very nice. Unfortunately, not (yet?) replaced are the room windows, and they let in a lot of noise from the busy US 30 outside. The room overall was large and had all of the standard features, a nice walk-in shower, but the wall finishing in the bathroom was poorly done and the bathroom vent cover was coated in dust. Breakfast in the morning was fine, pretty standard for the price point. Desk staff was helpful and courteous. For the price, it was a good place to stay! I would probably stay here again.

Business

8/10

Excellent

06 Apr 2025

David

Overall, happy with my stay and would recommend. Solid free breakfast and very clean.

Leisure Self

10/10

Exceptional

29 Mar 2025

Anastasia

The staff was friendly and helpful, room was clean and cozy. Parking lot was a bit rough with potholes.

Leisure Partner

6/10

Pleasant

23 Mar 2025

Jennifer

Carpet and couch very dirty. Desk chair was soaking wet and my dress got soaked. The hairdryer had no heat. Curtains didn’t close all the way. The front desk staff was not friendly. Weather stripping on door needs replacing.

10/10

Exceptional

19 Mar 2025

garrett

Decent lodging for a last minute overnight stop.

Leisure Family

2/10

Poor

18 Mar 2025

jodi

All furniture broken, no help given

Leisure Partner

8/10

Excellent

26 Feb 2025

Kenny

Door to bathroom didnt close right.

2/10

Poor

15 Feb 2025

Loren

dog barking at 2:30 in the morning one washcloth in the bathroom only one channel worked on the tv cold air coming in the door i will never stay at a best western again the heater won t shut so i shut it off its just all in all a not a good place to stay for the money you can stay at a days inn for 55a night or night inn for 56 a night have a good day

Leisure Family