Name: Quality Inn Portage
Address: 2300 Willowcreek Rd, Portage, 46368, US

2/10

Poor

19 Jul 2026

Funmi

Horrible smell

Family_with_children

4/10

Poor

06 Jul 2026

Salil

You get what you pay for . No daily cleaning room service . Not even taking the trash out ( we had to do it ourselves for several days )!
Broken shower head ! They had to replace the mini fridge since it was broken . And they charged my card 1 extra time for deposit ( they said it didn’t go through ) and I have made 100 calls so far for return . Will never stay here again

Family_with_children

10/10

Exceptional

06 Jul 2026

Pat

Did not use the amenities so no review on that. Property very clean and staff great

Partner

2/10

Poor

05 Jul 2026

Adrian

The first room had yellow stains on the bed. We asked for another room, and it was not clean either, so we did not stay, and actually drove home. Very disappointing, and management acts like they will not be refunding.

Family_with_children

10/10

Exceptional

02 Jul 2026

Dave

Very clean, friendly staff. Parking lot in great shape

Partner

10/10

Exceptional

01 Jul 2026

Miki

This was the second time for me to stay at this hotel. Last time, I stayed alone and this time, I brought my entire family.
The rooms were spacious, nice and clean. The air conditioning worked very well. A microwave and a fridge were great to have in each room. This time, we had a continental breakfast and really enjoyed it. There were plenty of choices (especially I was excited to have boiled eggs), including multiple flavors of yogurt, nice and warm biscuits, soup, a waffle maker, cereals, bread, bagels, muffins, juices, and coffee (regular and decaf). It was one of the best continental breakfasts we've ever had.
There is plenty of space in the parking lot. The location is convenient for travelers (within a minute from I-80 West from the Portage exit). Nice and quiet location. I travel a lot, but I've never had such a great experience at such an affordable price other than this hotel. Our kids said it was the best hotel for them, and I agree. I highly recommend Quality Inn & Suites Portage Central.

Family_with_children

8/10

Excellent

27 Jun 2026

Odalyz Linette Jimenez

Tuve problemas con la reservación al llegar al hotel. No aparecía la reserva en el sistema de hotel. Aparentemente Expedía no envío la información. Me comuniqué con expedía en múltiples ocasiones y no me resolvieron. Terminé pagándole al hotel nuevamente la reservación ya que expedía nunca pudo arreglar la situación. Pero en el hotel todos los empleados me quisieron ayudar y me trataron muy bien. Recomiendo el hotel

10/10

Exceptional

26 Jun 2026

Lindsey

The staff was amazing. Tabitha was very helpful and there was also a housekeeper and her boyfriend who helped me jumpstart my car, which is definitely going above and beyond. the rooms were clean, Beds were comfortable, and I’d stay here again in a heartbeat.

Friends_and_family Friends

2/10

Poor

23 Jun 2026

Corey

Place smelled bad , walls dirty , ants on the air conditioner . Also had 2 bookings needed to cancel one and asked for a partial refund given the circumstances and wasn’t allowed .

10/10

Exceptional

22 Jun 2026

Mark

Check in was quick and efficient. Room was comfortab

Partner

2/10

Poor

22 Jun 2026

Korery

Water does not drain from the tub , room has filthy couches holes in the wall cable was horrible, the fire alarm goes off loud every morning horrible stay.

Partner

10/10

Exceptional

22 Jun 2026

Nicholas

If I had to assign a number between 1 and 10, I'd give it a 9. Room was very clean, quite large (although that didn't really matter since we weren't in the room all that much) but most importantly, the shower was great! Oftentimes, the shower in a hotel is a letdown and leaves me feeling a bit unsatisfied, but the showers at this particular location were fantastic.

6/10

Pleasant

15 Jun 2026

Chuck

The bedspread was dirty. The shampoo in the shower. I called ahead to get a ground floor room and there was not any available. My wife has trouble with stairs and there is no elevator.

Partner

10/10

Exceptional

15 Jun 2026

Jonathan

Staff was very helpful, and rooms were clean and comfortable.

10/10

Exceptional

06 Jun 2026

John

Room was clean. Everything was maintained (no visual signs of disrepair). Dining area was cleaned quickly after breakfast.

Self

6/10

Pleasant

02 Jun 2026

Jennifer

Convenient on/off highway. Room was comfortable enough.

8/10

Excellent

28 May 2026

Doug

For the price the room was great. On par with some of more expensive hotels around the area.

Self

10/10

Exceptional

28 May 2026

Nicole

?

Self

10/10

Exceptional

17 May 2026

Destiny

The place is very clean and the staff are very sweet and helpful. I’ll definitely be coming back.

Partner

10/10

Exceptional

14 May 2026

Miki

Clean and spacious room, nice staff, great service, convenient location

Self

10/10

Exceptional

13 May 2026

Teniya

Affordable very good service clean

Self

4/10

Poor

10 May 2026

Tarun kumar

There was hair in the bath tub. And the water was not going properly. When asked to change the room the staff said all the rooms will have same problem and didnt do anything about it. I went around 8:20 for breakfast eggs are done and never replaced. The only good thing is the location of the place.

10/10

Exceptional

26 Apr 2026

Roger

Parking was easy and accessible. Refrigerator was set to a temperature that froze our fruit in it . I didn’t use workout or attend breakfast.

Partner

4/10

Poor

25 Apr 2026

Martin

Do yourself a favor and stay someplace else. The overall condition of our room was poor. The furniture was old and in poor condition, no shampoo was provided (just soap bars), no hair dryer was provided. Worst of all, there was lots of hair on the floor. I requested a different room, but was told that they couldn't approve a room chance withoit a manager present. The breakfast was okay. The whole place appeared to be in poor condition. We will not be staying here again.

Business

4/10

Poor

19 Apr 2026

Briana

Room had a dirty used towel still hanging on the shower curtain rod. Dirty shoe prints on the floor. Ottoman was a completely different color on top from weird stains. \"Spicy\" stains everywhere.. like the curtains, headboard, other furniture. If you're just looking for a cheap room for the night it's good

Partner

6/10

Pleasant

27 Dec 2025

David

Limited towels in bedroom, and was challenging to get more

Leisure

10/10

Exceptional

12 Dec 2025

Lorraine

Excelente

Business_and_leisure Family

8/10

Excellent

19 Oct 2025

Galen

Nice hotel

Friends_and_family Family

2/10

Poor

14 Oct 2025

Anthony

Despite Expedia search for a pet friendly hotel, the front desk stated the hotel only took service dogs. Staff demanded additional fee of $50. Shakedown

“Free” Wi-Fi requires giving personal information.

8/10

Excellent

14 Oct 2025

Marta

A/C problem resolved quickly.
Very good breakfast but no elevator.
Comfortable bed but poor lighting made reading difficult.

8/10

Excellent

13 Oct 2025

Shannon

Very decent stay just off the highway. Nice location, great lit parking lot, rooms were clean, lobby was clean, staff was friendly.

Business

2/10

Poor

13 Oct 2025

Julie

Tub was filthy.

Partner

6/10

Pleasant

04 Oct 2025

Greg

.

8/10

Excellent

04 Oct 2025

Brian

Nice

6/10

Pleasant

28 Sep 2025

Felicia

The overnight female staff was my favorite i mever got her name she was an older lady. The Caucasian receptionist in the morning is rude and cranky all the time and shes always smoking a cigarette talking to her self. There was an Indian housekeeper who i gave the nick name Buddy too he was very polite and respectful. The rooms do smell of mold and could use vetter renovations but it was peaceful beside our loud room door in room 320. The rooms could use dusting especially by the ac and windows. Plenty of cobwebs. No elevator only stairs. No pool either which isnt a big deal i just needed rest. I do plan on coming again just rather not deal with the rude woman who doesnt even speak for some reason she only spoke to my Caucasian husband hence i am not white.... kinda makes you wonder.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Mark

Older hotel, needs a lot of updates! Overpriced for the condition of the hotel!

Business Self

6/10

Pleasant

05 Sep 2025

Rayne

Kind staff but felt dirty

The hotel was rather cheap so I wasn't expecting the world however the lobby and hallways have a strong smell of mildew and mold, our room kinda had the smell as well but with the ac on it kind of masked it. The room was pretty clean (besides a stain on one of the bedside lamp shades) but the bathroom felt a little bit dirty. The corners in the bathroom looked like they needed attention as well as the shower being very stained. The staff was great and very kind, breakfast was good as well, if it wasn't for the smell or the bathroom it would have been 4 stars across the board.

Partner

8/10

Excellent

03 Sep 2025

David

I always like a continental breakfast

Leisure Friends

8/10

Excellent

02 Sep 2025

Kenya

Breakfast was ok

4/10

Poor

31 Aug 2025

Rineeta

Ants… everywhere

There were ants everywhere. I didn’t realize it until our first night there was over, but there was ants everywhere in the room. The service desk also was not great at providing care. I do not recommend this to anyone.

Partner

8/10

Excellent

26 Aug 2025

Mary

I liked the people at the desk. Everyone was pleasant. I would have liked the trash to be taken out on the days we were there. A little slow on providing towels. Overall it was a nice stay. Jan, at the desk was especially efficient and helpful.

Leisure Family

6/10

Pleasant

17 Aug 2025

Verified traveler

Gets the job done for the night.

Hotel was okay overall. A little outdated, and it seems like they tried to update by spraying painting on the walls and doors. Potential mold spots above the shower, and stains all over the bench in the room.

Partner

8/10

Excellent

29 Jul 2025

Robert

Clean room and bathroom, quiet. Nice helpful staff

Partner

2/10

Poor

27 Jul 2025

Dennis

Very old and smells of mildew. The smell was terrible!

Leisure Self

2/10

Poor

14 Jul 2025

mark

Probably the worst hotel stay in my life. Miserable miserable MISERABLE front desk personnel. Rude and massively incompetent. Whoever is running this place ought to be ashamed of themselves for not training anybody on anything. They were rude and clearly hated having to lift a finger to do anything. Simply awful. Great job by the GM. Totally has no pride whatsoever in operating this enterprise. I mean that was like straight out of sitcom. It was actually hard to believe.

Self

8/10

Excellent

12 Jul 2025

Nancy

What we liked, it was easy access to the highway. The room presentation was clean & had full amenities. The breakfast was acceptable, the coffee was lousy. The water pressure was good in the shower.
What we didn't like. We were standing in ankle deep soapy water in the shower. We left our recommendations in the room and at the desk. Room 106

Leisure Partner

6/10

Pleasant

05 Jul 2025

Yesenia

Could be cleaner.

8/10

Excellent

28 Jun 2025

Verified traveler

Still needs updating

Self

6/10

Pleasant

26 Jun 2025

Ted

A/C did not work. Staff was very accommodating to get me a new room.

Leisure

6/10

Pleasant

24 Jun 2025

Jannine

No Thank you ! Please work on customer service & cleanness of bathrooms

Leisure Partner

6/10

Pleasant

15 Jun 2025

Janet

Friendly staff. The bathroom floor felt sticky.
Made us wonder what the spots on the carpet might be. Cleanliness a bit sketchy but comfortable sleep.

Leisure Family

6/10

Pleasant

20 May 2025

Diane

Did not care for the abruptness of the night clerk who told me there were no public bathrooms. But the room was clean.

8/10

Excellent

19 May 2025

Verified traveler

It's getting better.

They have been Remodeling and improving the facility, but need to continue. Looks nice, but there are obvious flaws still. The breakfast left something to be desired though.

Business Self

4/10

Poor

30 Mar 2025

Sara

Wouldn't go back

Business_and_leisure Partner

10/10

Exceptional

10 Mar 2025

Carolyn

Very clean

A very nice and clean hotel

Friends_and_family Family

2/10

Poor

19 Feb 2025

Jesse

D

8/10

Excellent

20 Dec 2024

Olivia

It was quite and it was clean, staff was super nice and friendly

Leisure Self

10/10

Exceptional

16 Dec 2024

Brandon

Staff friendly

8/10

Excellent

24 Nov 2024

Cary

Good stay

It was very good, good spred for breakfast. Only disappointed, there was no pool or hot tub.

Business

6/10

Pleasant

16 Oct 2024

Natalie

This hotel was poor to average. The bathtub had hair from a former person staying there, a washcloth was left tied to the shower curtain bar, a big stain on one of the comforters and the pipes leaked. The view was like a junk yard. Also, this particular hotel doesn’t
Have an elevator.

Leisure Family

8/10

Excellent

14 Oct 2024

Kimberly

Friendly staff perfect location to the event held at the woodland park community center.

Leisure

10/10

Exceptional

07 Oct 2024

James

Nice place.

Leisure Self

4/10

Poor

29 Sep 2024

Miranda

The water was either burning your skin or frost bite. The lady named Judy at the front was so rude. The ac didn’t work in my room. I waited for towels the second day and just had to go buy some.

Friends_and_family Family

2/10

Poor

01 Sep 2024

jeanna

Extremely loud hallway
Shower was broken

Partner

8/10

Excellent

26 Aug 2024

Gary

Facilities were clean and it looked like the motel had some updates in paint and carpet. The breakfast was not well-maintained. The morning hostess was not overly helpful.

Leisure Partner

8/10

Excellent

12 Aug 2024

Judy

Fine for an overnight stay. Convenient to I-80/90, and less expensive than many hotels along the turnpike. I’d stay again.

Leisure Self

8/10

Excellent

05 Aug 2024

Sarah

A basic hotel close to highway was fine for what we needed

Friends_and_family Family

2/10

Poor

04 Aug 2024

Nikesha

Do not stay here

During my recent day trip to the Indiana Dunes, I decided to stay at the Quality Inn, believing I had booked a room with Comfort Inn. My disappointment was immediate upon arrival.

First, if you book through a third-party site, be prepared for a $50 incidental fee. While this might not be a big issue at a well-equipped hotel, it feels like an insult here. The hotel fails to provide basic amenities you'd expect, like extra towels or a functional AC. The entire place reeked of an unpleasant odor, reminiscent of decay, which made my stay unbearable.

Accessibility is another major issue. There is no elevator to the second floor, so if you need a handicap-accessible room with a king bed, avoid this place. The grumpy and intimidating older staff further ruined my experience. Imagine the characters from \"Grumpy Old Men\" replaced with equally surly women, and you'll get the picture.

Overall, my stay at Quality Inn was horrendous. I will never book here again and strongly advise others to look elsewhere for accommodation.

2/10

Poor

29 Jul 2024

Eugene

Took like 30 bucks extra 4 no reason

2/10

Poor

22 Jul 2024

Xavier

At checkin our room was not ready which was no big deal so they moved us to another room that ended up having glass in the bed that injured my son. Hotel mangers never contacted me in anyway to check on my childs injuries or to discuss my refund being processed. Mirrors were not cleaned, a/c in lobby/dinning area were not working, carpets on stairs and in hallways were dirty with food droppings. Will never stay again.

Leisure Family_with_children

4/10

Poor

22 Jul 2024

Vickie

Close to I-80
Close to railroad track noise
Understaffed - 3:30pm rooms were not yet cleaned
Disappointed in this Quality Inn compared to others weve been to

Leisure Partner

4/10

Poor

22 Jul 2024

Heidi

Stay was from July 19-22, 2024, stay was very disappointing. Mattress was so hard I thought that I was laying on a slab of concrete and the house keeping only gave fresh towels on Saturday, left dirty sheets on when the made the bed up had the same green spots on them. Just nasty the chair and bench had nasty stains all over it. Did not get anymore clean towels for the rest of the stay. Nor any clean linen very disgusting and disappointing. I don’t recommend this inn at all. A waist of $356.87 $25.00 deposit, the deposit is supposed to be refunded but I have not seen yet. I don’t recommend, I’ll try Bay across the street.

Business_and_leisure Partner

4/10

Poor

17 Jul 2024

Lawrence

The room smelled like undiluted Lysol. It took several hours to get used to it.

Business

6/10

Pleasant

16 Jul 2024

Verified traveler

Just ok

It wasn't terrible, but you get what you pay for I guess. Plumbing leaked, bugs in the room, have a $50 security charge they don't tell you about until you get there and took forever waiting to check out. Good enough for a 1 night stay.

Friends_and_family Family

4/10

Poor

13 Jul 2024

Dan

Staff and service were very kind.

Unfortunately, that's where it ends, upon inspection of the of the 2 queen beds, the sheets had stains all over them. We thought the fluffy down blanket had a wet mark on it
but it was a huge oil stain.

The white sheets underneath had several stains on it, different types of colors. I'm sure it's been washed but if you can't remove the stains why not replace the sheets?

Shower door could not close, it was scraping the tile floor. The bathtub was draining so slowly before we even used it.

I guess you get what you pay for.

Leisure Family_with_children

10/10

Exceptional

09 Jul 2024

Jessica

Staff was always available and very helpful. Housekeeping came around several times during our stay. Close to train station for a quick trip into Chicago and close to Indiana Dunes National Park. Several breakfast options including biscuits & gravy and waffles even though I usually just have coffee in am. Would stay again if in area.

Leisure Family

2/10

Poor

08 Jul 2024

Dhirendra

I will say that the property is very bad shape, the room smells like detergent. No cleanliness at all . They dont have escalator i had small baby i alreday asked and requested for ground flloor room but when i reached for checkin i am told that we cant give ground floor rooms and they are full .Very bad experience . Breakfast is not great either.
Very bad and will never stay or recommend anyone .

Leisure Family

10/10

Exceptional

01 Jul 2024

Kyle

Front desk staff was amazing

Leisure Family

10/10

Exceptional

25 Jun 2024

Marlene

I have extended my stay three times because it has everything I need.

Business_and_leisure Partner

8/10

Excellent

24 Jun 2024

Ciara

Loved it

Leisure Partner

8/10

Excellent

18 Jun 2024

Marlene

Starting my second week once complications in life left us needing more of an extended stay in this area.

Love the cleanliness, quiet, ability to eat a light breakfast g responsive staff and management.

We will continue here as long as needed. Grateful for this tranquil, convenient oasis.

RM in Indiana.

Business_and_leisure Partner

10/10

Exceptional

16 Jun 2024

Krystle

Perfect. Just wish there was a elevator so I didn’t have to carry my heavy bags up the stairs

Business Partner

8/10

Excellent

15 Jun 2024

Lee

Very quiet area but a bit of a drive from shopping and the highway. Very helpful staff but it was an older hotel although recently remodeled. Room was clean but the exhaust in the bathroom was very noisy.

Leisure Family

6/10

Pleasant

12 Jun 2024

Wendy

The door to our room was not safe at all. The door lock itself wouldn’t stop anyone and the backup safety one was broken and didn’t work at all.

10/10

Exceptional

10 Jun 2024

Miguel

Great location off of the highway, there was always police presence in the area but it never felt needed. The hotel front lobby and rooms are nice and the front desk staff was very friendly. Great location if you’re coming in for a quick trip to the dunes since it’s only 15 min away and the highway to head back to Chicago is down the street. Highly recommend.

Business_and_leisure Family_with_children

4/10

Poor

09 Jun 2024

Kayla

Stains on the furniture, stains on the bed, dried toothpaste on the sink, dirty hair dryer, dirt and debris on the floor behind the bathroom door. The room smelled. We were right next to the house keeping room so im not sure if thats why it smelled. Hardly any breakfast a little after 8am on a Sunday morning.

Leisure Partner

10/10

Exceptional

06 Jun 2024

Earl

I like the cleanness of the hotel and the room

Leisure Self

10/10

Exceptional

03 Jun 2024

Marcia

Friendly staff, clean room and hotel.

This was my 2nd stay at this location in the past month. Always clean, friendly and helpful front desk staff. Would stay again.

Self

6/10

Pleasant

02 Jun 2024

Erica

Staff was excellent. The floors in the room were sticky and had a strange smell. It was not the cleanest because it need updating. The staff service made the experience better.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Robin

Last minute

Last minute stay due to our flight and luggage being delayed. Great price, clean room and comfortable bed and pillows.

Partner

10/10

Exceptional

01 Jun 2024

Peter

It’s always the staff who makes a stay pleasant.

Leisure Partner

10/10

Exceptional

24 May 2024

Emily

Nice property. Staff was great and it was clean and quiet. Fitness room was comfortable

Leisure

8/10

Excellent

18 May 2024

Vincent

Quiet and close to everything

10/10

Exceptional

06 May 2024

Marcia

Friendly staff, clean rooms and lobby

My room was clean and looked recently refurbished. Comfy bed and pillows. Microwave and refrigerator was clean. Bathroom was fully stocked with towels and toiletries. Would stay again.

Self

10/10

Exceptional

19 Apr 2024

Brenda

Quiet and convenient, the staff were helpful and breakfast was good.

Leisure Partner

10/10

Exceptional

11 Apr 2024

Stanley

Always nice to stay where there is nice gym.

8/10

Excellent

16 Mar 2024

Shane

It was a fine enough hotel. The windows open which is a breath of fresh air, it was quiet and away from the highway. Bed was cozy. Room was dark. If you are just there for a good sleep while traveling, this is a good option.

Leisure Partner

8/10

Excellent

11 Mar 2024

Timothy

The property was clean, staff were friendly. The only down side was just the last minute adjustments that had to be made because Expedia does not offer a filter for hotels with disability accessibility. The hotel staff were kind enough to make those accommodations on their own but Expedia does not offer it within the app or online.

Leisure Self

8/10

Excellent

13 Feb 2024

Donald

Staff was great

Business Self

4/10

Poor

08 Feb 2024

Cedric

The pics needs to be updated (BIG LIE) their is not a hot tub nor jacuzzi in no room!!!