Name: Residence Inn By Marriott Merrillville
Address: 8018 Delaware Pl, Merrillville, 46410, US

10/10

Exceptional

20 Jul 2026

Loren

Very clean hotel people were very nice and everything was perfect for my life's birthday party

2/10

Poor

09 Jul 2026

Wayne and Sara

Traveled 13 hours in the car to arrive at 9pm to find out our reservation was cancelled by the hotel. Apparently they notified us via email at11:34am. Who checks email driving down the road? According to the front desk the hotel had been overbooked for weeks. The lady was rude and apethetic towards the situation. No help to find another hotel or since we booked with a 3rd party no refund.
After chatting with AI Chat bot a real person helped from the 3rd party booking company and booked us another hotel and covered the difference in cost!

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Mike

Residence Inn was very easy check-in. Staff was very nice and helpful. Rooms were very clean. Renovations were in process. Dishwasher was never bolted in so couldn't use. Even after calling maintance. They never showed up.

Family

4/10

Poor

22 May 2026

Steven

Property being remodeled. Sone things are done. The room was not clean at all. Hallways full of building materials. Worst Residence Inn experience I ever had. Staff was nice. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Mariah

The room was very spacious and the staff were extremely helpful and professional. I absolutely loved my time there and would definitely recommend and be back!!!

Friends_and_family Family

10/10

Exceptional

07 May 2026

Frank

The hotel was fine. The only complaint was that the pool was closed to be renovated. If I was told before hand , I may of booked elsewhere as we were looking forward to lounging before the concert that evening.

Partner

6/10

Pleasant

03 May 2026

Patricia

The room was clean, with the exception of the microwave. The inside of the microwave had spills on the plate. I had to clean the microwave before using it.
My major complaint was the pool and hot tub was inoperable and it stated on line it would be in operation by May 1, 2026. And it stated all rooms came with a shower/tub combination and ours only had a shower. I was told it cost more for a tub. That's false advertisement. Especially if this was one of the major reasons this hotel was selected. In the future I will email these hotels to inquire of their amenities.

Partner

8/10

Excellent

20 Apr 2026

Cory

The staff was beyond friendly. They made the entire stay better.

Friends_and_family Friends

10/10

Exceptional

15 Apr 2026

Nichele

The room is very nice. My only problem is since i been here my internet does not work at all. Which is very very disappointing. Also my first night i stayed i arrived from another state a 3am. Now i had already pre paid for 2 nights. The lady at the front desk threatened to cancel my reservation and charge me a second time for the 2 nights i already pre paid for. I thought this was some scam stuff. I never had a hotel try to charge me twice for my reservation!!!!! This made me very upset. So she was very rude. The other ladies during the day were very nice and warm and welcoming tho. Also i thought the pool would be open but its not. And its okay i know you guys are renovating. The breakfast is delicious.

Business Family

6/10

Pleasant

14 Apr 2026

JUDITH

Hotel is out dated bath tub had holes

Partner

10/10

Exceptional

12 Apr 2026

Asjely

Breakfast was good, traveling for dog show with 3 kiddos, 2 dogs.
We elected to stay on first floor where they were remodeling, wasn’t a big deal, nice roomy and spacious, quiet and staff were alway so helpful and sweet!

Family_with_children

8/10

Excellent

12 Apr 2026

Valerie

Breakfast was fresh and delicious

Partner

2/10

Poor

22 Mar 2026

Lisa

Booked the room 2 months in advance and pre-paid, when we arrived, they did not have a room for us! Said that they were sold out and that there was nothing they could do. We travels 3 hours for my son and daughter-in- law’s baby shower. Booked this hotel because of the full kitchen. I needed to prepare food for the shower. They have my credit card number on file and had my confirmation as well.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Priscilla

Staff was wonderful!! Front check in lady was great and welcoming. Only downfall, pool & hot tub was not working at the time. Hotel was under current renovation which will be great. Breakfast was delicious with a lot of options!

Friends

2/10

Poor

13 Mar 2026

Germaine

The stay was horrible they tried to force my family to stay and pay more days than was originally stated, paid for 1 day but management was trying to get me to pay seven not goid, then they put us in a toom infested with bed bugs, and some stink bugs all over the room, aldo it was cokd the heat didn't work, the front staff had attitudes and didn't act like they wanted my family to stay they also put us out on the street and didn't care that the weather was cold and windy, bad management especially employees Jakiya and Diamond at the front may Gid have mercy on them for the way they treat people.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Marvene

Hotel was great clean and able to accommodate at the last minute with a discount as a walk in

Friends_and_family Family

4/10

Poor

05 Mar 2026

Tiffany

I didn't need to use the gym but I was prepared for the pool The pool for the second time I've stayed there has been down which is one of the reasons I picked this room was for the pool. We also have problems with the television but the staff to help quickly Continental breakfast was great best thing about the hotel

Friends_and_family Family

8/10

Excellent

26 Feb 2026

donte

Cleanliness…… warm feeling

Friends_and_family Friends

6/10

Pleasant

23 Feb 2026

Rudolph

.

10/10

Exceptional

16 Feb 2026

Tekila

Great stay, nice clean and quiet!

Partner

6/10

Pleasant

09 Feb 2026

Renita

everything we went for was out of order. no pool, no fireplace, no hot tub. Plus there was construction noise

6/10

Pleasant

28 Jan 2026

Ben

Was decent. Did the job.

10/10

Exceptional

27 Jan 2026

Medina

Actually I wasn't very Happy the hot tub and pool were out of service ..
On top of that I enjoyed the free breakfast until I drank spoiled Milk and spent the next few hrs throwing up !!

Friends_and_family Friends

6/10

Pleasant

27 Dec 2025

Becky

Our microwave in the room did not work. The coffee table was broken and there was a broken kitchen cabinet. Otherwise we were happy with everything else

Leisure Partner

4/10

Poor

22 Dec 2025

Traci

This hotel was extremely dated. Stains in the carpet. Wallpaper peeling. Cabinets broken. The window in 202 literally fell in when the door closed. Hot water stayed hot for about 7 minutes, the best thing about this location is the staff, everyone was super friendly & professional.

Self

8/10

Excellent

08 Dec 2025

Angelina

The only complaint is the breakfast was not good.

Partner

8/10

Excellent

06 Dec 2025

Regina

Yes

Business Self

2/10

Poor

30 Nov 2025

kathy

At all the hotels with Marriott, I really thought that this was one of the best ones but this hotel is very nasty. Very nasty. It smells like pet odor. The rooms were not clean. The tub was dirty behind the bathroom door has full of hair the sheets on the bed were nasty. The couch in the room were nasty. The dishes were nasty. The stove was nasty. I just do not recommend no one to stay here. Please don’t if you had a choice please choose somewhere else.

Business_and_leisure Family

4/10

Poor

29 Nov 2025

Khary

The room felt neglected. My let out couch mattress was dirty. I didn't have any sheets for my let out couch. My TV sound did not work. My bathroom was dirty as well.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Michael

Service was great , olny came there for pool and hot tube, and they where closed!!!
Nothing was mentioned in the booking very disappointed

8/10

Excellent

10 Nov 2025

Ronald

it was good

6/10

Pleasant

02 Nov 2025

Debbie

Room was cold, no matter how high we set the thermostat, furniture was worn & needed replacing, refrigerator had a lot of dents in it. Price of room was too high considering all of that.

Partner

8/10

Excellent

01 Nov 2025

Uday shankar

Rooms are very congested

Leisure Friends

2/10

Poor

21 Oct 2025

Daniel

Room smelled like wet dog... dogs barking in hallway.. bathroom was dirty. Loud construction and seemed like theres a ton of kids running around.

Food was limited. not kept up with

6/10

Pleasant

15 Oct 2025

Matt

Service was pretty good. However, we did call in advance and reserve a pack and play for our child and the worker gave it away before we got there. Needed to run out late at night to buy one. Place was kind of falling apart. A lot of construction and stuff. Found a nail on the floor in the hallway. Pool was ice cold kids couldn't use it. I did really like the Tesla charger and staff were all nice. There were a lot of kids running down the halls and staff wouldn't do anything about it. So some good and bad. Just a lot going on and the stay wasn't very relaxing.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Dina

Service was great. Immediate area around is desolate and not safe to walk around.

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Torran

Robin at the front desk went above and beyond. She knew we were here for a funeral and she showed such care and concern. She is definitely management material.

Business Family_with_children

10/10

Exceptional

25 Sep 2025

JENNIFER

The staff was super friendly and helpful! We needed extra bedding for the pull out couch and they were very accommodating. Everyone was all smiles whenever we saw staff. The bed was comfortable and it was nice a quiet while we were there. The breakfast was also great!
The only negative thing was it’s definitely outdated (carpeting reds to be replaced and the blackout shade was ripped needing to be replaced) and the hallways smelled slightly of cigarette smoke. However , we all felt they were doing the very best with what they have in front of them!

Friends_and_family Friends

8/10

Excellent

04 Sep 2025

Rebecka

This is my go

10/10

Exceptional

28 Aug 2025

Blaine

Two thumbs up

6/10

Pleasant

09 Aug 2025

Gunther

Understaffed, my wife ended refreshing our towels.

4/10

Poor

08 Aug 2025

Kristen

For starters, the bed was extremely uncomfortable. After traveling all you want is to rest and relax . Nope not here.
The bathroom was so dirty we cleaned the toilet seat with Clorox wipes we brought. The water temperature didn’t get above lukewarm.
Only one TV worked and the movie rental channel didn’t work and when we called about it the front desk said there was no such thing it had been disabled a while ago. Obviously the staff doesn’t check on their own systems, because it was on there room TVs. This place is not on my list to revisit ever.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Melissa

Staff was very nice and helpful. Place could use some updating, but over all good stay. Quiet!

Leisure Partner

2/10

Poor

27 Jul 2025

Kyle

Carpet in room was soaked, trash was overflowing.

The carpet in my room was wet. Not damp. But wet. The entire room smelled musty and damp. Also, the trash in the kitchenette had not been dumped from the previous occupant and was overflowing.

When I went back to the front desk to tell them about the wet carpet, the front desk attendant, Andrew went to look at the room then came back and told me that the carpet was wet because it had just been steam cleaned.

I asked for a different room and was told there were none, so my options were to leave the hotel and hope to find another room on short notice or keep the room with the wet carpet.

I asked if someone could come empty the trash as well, and was told they would. No one ever did. I ended up taking out the trash myself.

I discovered later that evening that the a/c unit in the room was leaking, and dripping onto the carpet. That was why the carpet was soaked. The line Andrew gave me about steam cleaning the carpet was a lie.

I told Andrew about the leaking a/c unit the next morning when I saw him. No one at the hotel ever came to check it out, repair it or offer to switch rooms or try to mitigate the inconveniences.

Pretty disappointing stay overall.

Self

4/10

Poor

13 Jul 2025

Tiffany

Wish I had a better review

I was excited to go back to this hotel seeing they housed us when my brother passed away but upon arrival and entering my room I noticed that there are several things I already wrong there was no door on the bedroom which made it not a one bedroom apartment room then we removed to another room which only had one TV because the other was ripped from the wall never fixed or replaced the garbage disposal did not work therefore the sink stopped up easily the couches or extra bed was very small and uncomfortable with a 3-inch spring mattress that was very old not very satisfied on my second trip

Friends_and_family Family

8/10

Excellent

04 Jul 2025

Shuntale

I’ll try to give it another shot

Stay would have been great except for a few hiccups. There were dried up stains on couch, lamp shade and carpet. The room was clean but maybe some things need to be pulled and thrown away if stains can’t get up. They were not small either, very noticeable. The staff did not answer the phone when I called down to report kids/teens running the hall for about 30 minutes and they kept hitting my room door while me and my kids were trying to sleep. I yelled and eventually they stopped. The pool seemed a bit cloudy and unclean with things floating in it. There was no whirlpool. Some of the dishes were stained and the pots and pans were super cheap and started to burn. Everything else was fine. I will definitely try it again.

Friends_and_family Family

6/10

Pleasant

04 Jul 2025

Gilda

We cancelled this reservation. This is the oldest built and dated property in that area. We stayed at the Holiday Day Inn & Suites in Merrillville, IN instead.

10/10

Exceptional

03 Jul 2025

Lori

Great place! Clean and always a great stay

Business_and_leisure Family

2/10

Poor

29 Jun 2025

Amber

We traveled 3 hours to
Stay with family. We
Went to check in and were told no room was available.

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Darren

Floors were sticky, dishes in the dishwasher. dusty.

Leisure

8/10

Excellent

19 Jun 2025

Cheryl

Room (studio with queen and sofa bed) was spacious for our party of 3 for a one-night stay. But not ready for us when we checked in at 7:30 pm.
Had to request linens and bed pillows for the sofa bed, linens were promptly provided, but we had to make do with throw pillows for the sofa bed, as the bed pillows never came.
Breakfast food was good, lots of choices.
Room was quiet, had a great nights sleep.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

joyce

WARM WELCOME, GREAT PRICE AND COMFORT
THANK YOU FOR NON DAIRY MILK OPTION HOPE YOU ADD PLANT BASED MEATS FOR BREAKFAST SOON

Business Family

8/10

Excellent

08 Jun 2025

Heather

Friendly staff, quiet area, very noisy AC unit

Leisure Self

4/10

Poor

03 Jun 2025

Sabino

Room was not what I expected from a Marriott Bonvoy.

Partner

10/10

Exceptional

31 May 2025

susan

Rooms were very clean, and comfortable. Check-in was easy and breakfast was good.

Leisure Family

10/10

Exceptional

30 May 2025

Kelsey

Great location. Nice employees. Clean rooms

Leisure

10/10

Exceptional

28 May 2025

Jose

Everything good

Friends_and_family Family

4/10

Poor

24 May 2025

Bradley

Gave me the ICK!

Bathroom tile cracked everywhere. Tiles were loose grout was missing. Stains on the couch everywhere. Pull out couch had debris everywhere on it. EVERYTHING WAS STICKY!!!! I was reluctant to take off my socks and walk on the carpet. Bed was 10 years too old just springs no comfort. Tv remote had only the channel up and down buttons working. Peeling sitting chairs that flaked off on your hand with slightest touch.

Friends_and_family Friends

2/10

Poor

24 May 2025

Santiago

Hotel was very terrible. Room was very dirty, eating table was ready to fall apart, bed covers and blankets with stains and dog hairs. Sofe bed with dog hairs. Carpet witb stains. Can feel springs on sofa bed. Pool was very little with too much chlorine

Leisure Family

8/10

Excellent

12 May 2025

inez

Property is quite and even though a lot of kids, I couldn't hear them. They do need to be better at cleaning during breakfast and the sitting area outside needs an update... overall good experience...will rent from here again

Leisure Family_with_children

10/10

Exceptional

08 May 2025

Lashunda

The kids had fun in the pool but I wish the pool had been cleaned that day. We went on a Saturday.

Family

8/10

Excellent

06 May 2025

Mary

Wasn’t a fan of the shower handle coming off in my hand but all in all good stay . The staff was friendly and breakfast was delicious 😁

8/10

Excellent

21 Apr 2025

Jeffrey

The staff was very helpful and the room was clean and comfortable.

Leisure Family

10/10

Exceptional

18 Apr 2025

Marissa

Staff was very nice & accommodating. Pool was clean & so was the jacuzzi. Perfect for a small family getaway

Leisure Family_with_children

6/10

Pleasant

14 Apr 2025

JOCELYN

Didn’t clean the room or change the bed sheets or make up bed the whole time we were there. Umm

Leisure Family

10/10

Exceptional

05 Apr 2025

Carolyn

I really enjoyed my stay staff friendly and helpful rooms well kept and sufficient supplies and comfortable facilities thank you for serving us well

4/10

Poor

03 Apr 2025

Patricia

Problems...Again

I have stayed at this hotel numerous times for business and for vacation. This is the second time (in a row) that I had a problem. No hot water for the shower, and bathroom light did not work. Let me be clear, the staff is amazing, but it was a little frustrating that the next morning when I told someone about it, they couldn't \"compensate/or make it right\" because I booked through a third party (Hotels.com) and I wasn't a member of Choice Hotels, and then they could have given me points. I don't think that was the best they could have done? They really need to remodel this hotel, not sure I will stay there again.

Self

6/10

Pleasant

18 Mar 2025

Erica

When i arrived to check in my room was not ready which resulted in my check in being 45 minutes late, my check in was for 3. I stayed in there only suit and i didnt like the fact the facet water in the kitchen barely ran. Also the room has 3 tvs but i only had the remote for 2 tvs.

Leisure Family

2/10

Poor

16 Mar 2025

Matthew

The smell was bad. We decided to cancel our stay and leave.

Leisure Family

8/10

Excellent

11 Mar 2025

David

Very peaceful

6/10

Pleasant

09 Mar 2025

Jared

Check in created animosity that didn’t need to happen. The gentleman working the front desk was friendly but quite clueless. He claims he had no way of knowing if rooms were clean or dirty and several people with reservations were sent to dirty rooms before us. Others were being told they had no rooms at all and they were overbooked. Everything moved painfully slow but thank goodness they had a room for us when we got to the counter. The room itself was fine but could really use a deep clean. Dust and crumbs on flat surfaces and top of microwave. Stains on couch and carpet. Whatever they clean the hard floors with leaves a thick slippery film. For the price it was fine and the location is very convenient. I’d probably stay here again.

10/10

Exceptional

03 Mar 2025

LeMeisha

Clean and quiet

2/10

Poor

03 Mar 2025

Tyshia

Rude staff no hot water breakfast was horrible

Business_and_leisure Family_with_children

4/10

Poor

26 Feb 2025

Brandon

It was secluded and there was no box springs for the mattress.

6/10

Pleasant

23 Feb 2025

Wiyada

Dirty Bathroom. Some liquid sticky stuff was stained on bathroom door that I have to clean it myself.

Leisure Family

2/10

Poor

23 Feb 2025

Larencia

When we arrived after driving 4 hours from home in traffic, we were told that the pool and hot tub were out of service. I paid $229 a night so that my Non-Verbal, epileptic, autistic daughter could swim because it calms her and makes her happy. I could’ve chose another hotel but ALL my other experiences with Residence Inn Marriotts had been awesome. This was the worst one yet. I took pictures etc… to make a complaint on a business day.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Feb 2025

Verified traveler

Great service and really clean hotel

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Tammy

Great for family gathering

This was a wonderful weekend! Our annual Sister's Weekend and everything was beyond expectations. The front desk staff was extremely helpful, especially Asiah. She was so friendly. The room filled all our needs. The location was perfect for what we were doing for the weekend. And we give two thumbs up for the included breakfast. Thanks for a great time!

Friends_and_family Family

6/10

Pleasant

27 Jan 2025

camden

Front desk staff was helpful and responsive. The property itself is pretty run down, not up to typical Marriott standards. I had a hot water issue in one room but the staff moved me to another room without issue.

Business

4/10

Poor

22 Jan 2025

Verified traveler

Didn't get what I paid for

I booked a suite so that my son and I would have our own sleeping arrangements but he was unable to use the letout couch because it was dirty with disgusting red stains that we weren't sure was blood or not. I did address this issue with the staff upon checkout who said they would give me points for the inconvenience but never did.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Marquise

My stay was cool nice property

6/10

Pleasant

29 Dec 2024

Theresa

Not worth what I paid for

Check in was quick and easy

Room was clearly dated and not well kept
Food stains on bedroom curtain
Cracked mirror in second bathroom
Curtains did not close on second bedroom.
1st bedroom bedside tables looked like they had not been dusted
Breakfast had literally no food or coffee left when we got down there

Friends_and_family Family

4/10

Poor

30 Nov 2024

Glen

I have stayed a many residence inns over the years. This one was far below the standards I expect. There were stain on the floor on my room, my daughters’ room, my brother’s room and my sister’s room. My room had the air conditioner on when we arrived, it was in the 30’s F outside. The wall paper was starting to peel. The cushions on the couch were deformed from use. The jets on the hot tub didn’t work. The fitness room felt cramped, was hot. The breakfast was very limited. There was no decaf the first morning. The Entertainment system on the cable is old, and looks like something from the late 2000’s. While I have been a regular Marriott loyalty member, this is a hotel I will not return too. I stay there when we are visiting our family in the area.

Leisure Family

6/10

Pleasant

30 Nov 2024

Jennifer

Again just to help !

As someone who travels often for business and family, I'd like to offer my review: I intend to provide constructive feedback on my recent stay. While the property boasts spacious suites with kitchens, perfect for families, its current state falls short of expectations. The surrounding vacant lots and lack of nearby amenities are significant drawbacks. Our check-in experience was pleasant, thanks to the friendly front desk staff. However, the night staff seemed less accommodating and more focused on socializing. The hallways were clean, but the elevator required attention. Our room had several issues, including broken curtains ripped not In working order and dirty, a missing cabinet drawer, and signs of a major leak. Although the tub and toilet appeared clean and new, the room had visible dirt, dust, and grimy . The carpets were neglected, and the cleaning practices lacked attention to detail. We used Lysol wipes to disinfect the room, and the phone was not working properly. The pillows were uncomfortable lumpy and flat. To improve the overall experience, I suggest using consistent lighting throughout the units and addressing the aforementioned issues. With proper management, this property could be a good place and offer great stay!
Breakfast has great possibilities, but staff seem overwhelmed, affecting their ability to maintain cleanliness, refill items, and clean tables, ultimately leading to unfriendly, unhappy staff.

Friends_and_family Family

2/10

Poor

20 Nov 2024

Bryan

Remove this hotel from the Marriott name.

This was by far the most rundown Marriott hotel that I have stayed ever in. I have stayed in all brands from Fairfield (great value) to JW across the country. My fist clue was that the hallway to my room smelled very musty. In the room (Room 202) I could feel every spring in the mattress, although the bedding was fine. The sofa was simply to be avoided. I wouldn't take shoes off to walk on the carpet. On a positive note, the lobby staff were very nice and friendly. I give them a 10. This hotel, based on my experience at numerous Marriott brand hotels, should not bear your flag. I had two colleagues with me on the stay and their assessment would be the same. Nice people, very poor stay. I should have taken pictures, but did not.

Business

10/10

Exceptional

13 Nov 2024

Ava

My stay at Residence Inn was great! I loved the breakfast! I will definitely come again!

Leisure Family

2/10

Poor

13 Nov 2024

Jonathan Rene Armand

Hotel is in a state of disrepair. Not worth what they are charging. Strong odor caused me to have a terrible headache. We were initially checked in to an uncleaned room. Second room we were put in had dirty dishes, stains, curtains were torn, and the shower had no warm water. Worst hotel experience I’ve ever had.

Business Family

6/10

Pleasant

02 Nov 2024

Verified traveler

Skip the Hot Tub

Bottom shelf below kitchen sink was broken and unsightly. Hair from previous person was literally everywhere in the bathroom. Water in hot tub was same temp as pool, much too cold. Timer on hot tub was set to only 5 minutes so it was a constant thing to keep turning it back on.

Partner

10/10

Exceptional

27 Oct 2024

Syltashaina

I love everything about it the stay was great I will be back

Leisure Family_with_children

10/10

Exceptional

20 Oct 2024

Jill

Amazing staff

Leisure Family

6/10

Pleasant

16 Oct 2024

Verified traveler

A bit underwhelming

Just okay. The room was small, compared to other Residence Inn hotels we've stayed in. It was also freezing cold, even though we had the thermostat turned all the way up. Spoke to someone at the front desk about it after a while. Nothing they could do, since it was evening. Thought we could get some warm blankets, but none were available. Had to sleep with a sweatshirt & a fleece jacket on. It would've been helpful to have a fireplace in our room, like other Residence Inns have! The staff person told us that this is more of a \" budget \" Residence Inn. Hmm.
The breakfast buffet seemed like a budget breakfast too, compared to other Residence Inns. Also, we heard a lot of noise from people walking around in the room above us, morning & night. That was unpleasant.
So, to summarize, it was okay, but I'm not sure we'll stay at this particular Residence Inn again, for these reasons.

Partner

6/10

Pleasant

07 Oct 2024

Patricia

Great people

I stay here often for business. The folks that work here are always so kind and amazing. This was the first time I had issues with the room itself. I let the front desk staff know, and have every confidence they will take care of it.

Business

6/10

Pleasant

09 Sep 2024

Brandi

Not what you expext

We got to the hotel 2 hours after check-in and our room was not ready. They said to give them a few minutes and it would be ready. 30 minutes later they asked us if they could put us in two separate rooms rather than the two bedroom room we had reserved and paid for. Rooms were clean but had a cracked sink, the cover that went over the furnace was off the wall, and were very noisy. The contential breakfast was subpar at best and the coffee had grounds in it.

Friends_and_family Family

2/10

Poor

08 Sep 2024

Peter

Old and worn. Needs total updating. Worst Residence Inn I’ve stayed at. Front desk clerk initially told us he didn’t have any rooms available but after showing our confirmation blamed his manager for overbooking and mid-management.

Leisure Partner

2/10

Poor

26 Aug 2024

michael

there was no air in my room, kids were up above running half the night (both nights) a homeless man sleeping outside my window, bloodstained covers on my bed and i was charged for a 2 bedroom in which i originally reserved but called in due time to downsize to a one bedroom , was told it would be taken care of.

Business Friends

8/10

Excellent

19 Aug 2024

Rebecka

The GM always goes out of his way to make sure our stay is pleasurable. Unfortunately, my sister's purse was stolen during our last stay by what we suspect to be a staff member and the morning guest service representative was quite rude to my sister regarding the breakfast. Totally uncharacteristic of what we normally experience at this property, but will not stop us from coming back

Leisure Family

8/10

Excellent

18 Aug 2024

Catherine

The full kitchen in the rooms

8/10

Excellent

17 Aug 2024

Richard

preventive maintenance needed in some areas

Leisure Family_with_children