Name: Tru By Hilton Merrillville
Address: 8410 Indiana St., Merrillville, 46410, US

6/10

Pleasant

18 Jul 2026

Allison

I need to express that the staff at this hotel are top notch, and made us feel very welcome. There is a good selection of snacks and goodies. You can purchase as well so that part is positive.

The room was disappointing. My comforter had blood on it, and there was a champagne cork in the corner of the bedroom. I would’ve addressed this if I had noticed it when I checked in, but I didn’t notice until the morning.

Pet

10/10

Exceptional

17 Jul 2026

LaDonna

Single traveler, the room was nice, and I felt safe.

10/10

Exceptional

16 Jul 2026

Guy

It's still a new hotel, but it was a nice night stay

Family_with_children

6/10

Pleasant

16 Jul 2026

Carolyn

Lots of noise with softball/baseball players running around. Walls are thin to where I heard arguments upstairs. I will not come back if I have a need to rest.

Self

2/10

Poor

16 Jul 2026

Amir

My stay at Tru by Hilton was very disappointing. The room was not properly cleaned, and there was trash left under the beds. The bathroom was in poor condition as well. The soap and shampoo dispensers were empty, and the dispenser holders were dirty. The toilet was not clean, and the shower/tub area was also dirty.

Cleanliness is a basic expectation at any hotel, and unfortunately this property did not meet that standard during my stay. I would not recommend this location based on my experience.

Family_with_children

2/10

Poor

15 Jul 2026

Deanna

Terrible, I didn’t like it at all.

2/10

Poor

15 Jul 2026

Benjamin

I got to Tru hotel in Merrillville Indiana, and was told that they had overbooked and did not have the room for me. I had to go to a bad hotel over 30 minutes away because of this. The staff was not helpful at all. Overall terrible service

Self

10/10

Exceptional

15 Jul 2026

Silke

This is my second time staying there and I always enjoy my stay. Breakfast is delicious too.

Family

8/10

Excellent

15 Jul 2026

Jacqueline

Room was clean, no dressers in room, or microwave breakfast was very basic, no muffins!

Partner

10/10

Exceptional

13 Jul 2026

Keineth

We love this hotel!!!

Family_with_children

8/10

Excellent

10 Jul 2026

Beverly

I liked the staff. The breakfast had staff always present which was nice, because the pancake machine wasn’t working right. The toaster was too small for the bread. It would only toast half of it at a time and then you had to reinsert the other end(only 1/2 fit). I stayed there two nights and the pool was NEVER available! I feel like there should be someway to notify members. I don’t like paying the same amount for a room that doesn’t have that available as that is a primary reason I choose certain hotels. The room was nice and staff was were nice upon checkin and check out(Kira). Parking good. Options to refill water nice. Lighting great. I’m just upset that the pool was never available.

Pet

2/10

Poor

10 Jul 2026

Juan

The room was clean but small and no microwave for leftovers. The neighbor was loud the whole time we stood there. You can hear room 128’s TV from outside the room and still nothing was done. Coming back next year, needless to say we will not be staying here again.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Theresa

The property was beautifully maintained and parking was plentiful. There were plenty points of access to emter without having to walk too far.
The staff was super friendly and helpful. Breakfast was tasty and kept well stocked and the staff was courteous and helpful.
Although the pool was closed,one of the main reasons I'd booked the room there, the clerk at check in (Angie)called the neighboring property (Home2Suites) and asked them to allow us access to their pool,which they did and were also very courteous.
Clean rooms, plentiful stocks of towels and cups in the room.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Larry

All was excellent except I couldn't get the thermostat to work. It kept cooling and the only way that I could stop it was by turning it off. I reported it to the front desk but they couldn't fix it either. I will still stay there in the future.

Self

4/10

Poor

06 Jul 2026

Shannon

Our stay at Tru by Hilton was very disappointing. The only pleasant part of the experience was Mercy, one of the hotel attendants. She was extremely sweet and kind when she was there, and I appreciated her attitude. Unfortunately, the rest of the stay was poor. Our room was not as clean as it should have been. The shower had soap scum, there was hair left in the room, and the room had an unpleasant smell. The refrigerator did not work, and although we were told someone would come look at it, it was never fixed or replaced. The service was also not good. We asked for extra towels and were told there were none available at the time, but no one followed up or brought any later. The trash was never emptied, and the room was not serviced the way it should have been. The pool water was murky and did not look clean, so we were not comfortable using it. Overall, this was not the quality or service we expected. Mercy was kind and helpful, but the cleanliness, lack of follow-through, broken refrigerator, towel issue, pool condition, and poor room service made the stay very frustrating.

Partner

10/10

Exceptional

06 Jul 2026

Donald

My wife and I were very pleased with how friendly the staff treated us. I reported via text that our shower head needed to be replaced and it was replaced by the time we got back from our day. While housekeeping did not clean our room everyday, they provided towels, etc. promptly at our request. We took advantage of the breakfast everyday. It was well prepared and delicious. If we ever come back to the area we will definitely come back the the \"Tru\".

Partner

10/10

Exceptional

05 Jul 2026

Michael

Nice location

4/10

Poor

03 Jul 2026

Subrinia

Rooms were not ready at 3:00 for check in ended up getting a cheaper room but no price adjustment was made staff was not friendly about it and no towels or wash rags was in the room once I did get in at almost 5:00 PM all night long the room above was knocking jumping and making excessive noise

Family

10/10

Exceptional

03 Jul 2026

Raymond

Very clean, excellent and friendly staff, delicious and healthy breakfast!!!

Partner

10/10

Exceptional

02 Jul 2026

James

Shower was a little to hot and couldn't be turn to cool down.

10/10

Exceptional

01 Jul 2026

Alisha

The manager Steve, was an absolute DELIGHT!

Family_with_children

8/10

Excellent

30 Jun 2026

Raven

The staff is always excellent and the overall property was clean. The floors in the rooms should be cleaned after every visit. The kids and I went down to the pool and when we came back to the room water had dripped on the floor. I used one of the room towels to clean up the water and the towel was extremely dirty like the floor has not been washed in some time . I always enjoy my stays and use Tru often when I’m travel so this will deter me from booking again.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

H . Jean

I enjoyed the stay. I would definitely stay there again and refer my friends and family!

Family

10/10

Exceptional

29 Jun 2026

Jacob

Nice and new hotel, well maintained.

Family_with_children

10/10

Exceptional

28 Jun 2026

Lori

Everything was clean and staff was very attentive.

8/10

Excellent

24 Jun 2026

Lynne

I have noticed that the hotel is not as clean as it has been in the past. Kira continues to give us excellent service and is definitely a keeper!

Partner

6/10

Pleasant

23 Jun 2026

dawn

Check in agent was amazing! Very friendly, very helpful and greeted as the minute we walked in the door. Once we were in our room, some people were trying to get in our door and knocking on our door because they thought we were in the wrong room. Up till that the room was OK. Dads are a little too hard and pillow is a little too soft for my liking, but to each his own.When we went downstairs for breakfast, the elevator had a spilled cup of coffee on the floor. It was there when we went down. It was there when we went back up and it was there when we checked out. Another guest mentioned it had been there well over an hour. The breakfast area was dirty. Food was mediocre at best. I do not feel like this would be my first choice of a place to stay again.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Ebony

I was very impressed and the breakfast was on point. The rooms were very clean and cozy and the staff was very helpful and professional.

Family_with_children

10/10

Exceptional

22 Jun 2026

Ashley

The room and hotel were clean. The hotel was quiet. Breakfast was a little disappointing according to my teen son, but would still stay here again if passing through.

Family_with_children

10/10

Exceptional

22 Jun 2026

Erica

I actually have nothing better to say it was a wonderful day.It was clean, it was big.It was spacious , the staff were great , the amenities were great everything was wonderful

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Sheila

Our stay was ok. They need to upgrade their beds for sure. Also we woke up to a mountain of ants in our room. I did get the staff know and they took care of us for the inconvenience.

Partner

10/10

Exceptional

16 Jun 2026

Ebony

My sister and I lost power due to a tornado last Thursday so we got a room at Tru. It was our first time staying there but it won’t be our last. This hotel was simply amazing. The staff was very helpful and nice. The front desk even gave us a tour before we got our room. The pool was nice and surprisingly quiet, and the breakfast was very delicious! I definitely recommend this hotel to any and everyone!

Family

4/10

Poor

15 Jun 2026

Angela

The hotel itself was good. Yes, breakfast could be alot better. What made the stay so horrible is the staff. Staff has the most horrible attitude the morning of my stay when I had questions. There was no way to put my husband down as a person in the room at the front desk so they wouldn't let him in when he lost his key and I was sleep. No one came to fix the shade in my room that was already on the floor when I checked in. The final straw was when they had already taken out the price of the room that morning but then tried to do it again but to the card I put the deposit on and never told me that's what they were going to do. Also, the lady at the from desk world not print out a receipt for me because she was not checking me out until 5am even though I was leaving at 2am.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Jon

They canceled our reservation before we even left for our trip when we opted for \"pay at property\" and allowed other people to book our room. Left us looking for a hotel when we got there. Staff seemed to not care at all. Just told us to call the manager if we had complaints. Wouldnt recommend this place to my worst enemy.

Partner

10/10

Exceptional

14 Jun 2026

Natalie

The room was incredibly clean and everyone was so nice! We will be booking here again!

Partner

10/10

Exceptional

10 Jun 2026

michael

Clean room, staff was great.

Partner

6/10

Pleasant

09 Jun 2026

Lanita

I liked the location of the property and the price was decent. Unfortunately, the shower had hair in it and the fire alarm went off twice that night, promised a discount but had to call the hotel 3x before I received a callback from the manager.

Family

10/10

Exceptional

07 Jun 2026

LaTanya

Had great experience here wonderful staff clean Hotel

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Khalida

I come to Merrillville every 3 months and this is my first choice. This is an excellent hotel- Clean, convenient, and affordable prices. Staff in general is very pleasant & helpful. Enough parking space as well. Totally recommended.

Self

10/10

Exceptional

05 Jun 2026

Elmer

The door to the first room was like so.eone tried to use a crowbar to gain entry.

Partner

10/10

Exceptional

04 Jun 2026

Tracy

This hotel was better than I expected. I was in town for one day for work at the VA which was 7min away. The moment you enter everything was so clean things looked new. My room was just right clean cool no dust and I loved the floors. The breakfast had nice and hot choices. I would recommend this hotel to everyone looking to have a good experience.

Self

10/10

Exceptional

31 May 2026

Lacie

The front desk was super sweet. Bed wasn't as comfortable as I'd like but I loved the room and bathroom. Wish we would have had a microwave but we did have a mini fridge.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Jen

The breakfast was delicious! Our room was very clean and staff was very friendly.

Family

10/10

Exceptional

31 May 2026

Mark

Quick off the highway and affordable. Not well insulated from the floor above, recommend top floor if you can get it. Bed - medium support.

Partner

10/10

Exceptional

30 May 2026

Jane

The lady checking us in was great! She let us know about things going on and about the delicious breakfast that was included. The hotel was decorated in a very different style that felt clean and comfortable.

Partner

8/10

Excellent

27 May 2026

Shawniece

My stay was well and peaceful. The property was clean staff was very nice, parking was perfect. I stayed for four nights I only had one request that was not fulfilled. My room was not cleaned in which an employee told me that since it was a holiday I might not receive cleaning of the room. There is signage stating that your cleaning is every other day however, when the original day that we were supposed to have cleaning,housekeeping came, but, my fiancé and I were still asleep.

Partner

10/10

Exceptional

26 May 2026

Ashley

Staff was very kind, overall the hotel was and clean and smelled nice!

Partner

10/10

Exceptional

24 May 2026

Lance

Great place. Very clean

Partner

10/10

Exceptional

23 May 2026

Kshitiz

The rooms were clean and the pool was clean with not too much chlorine. The hotel was clean and the parking garage was big

Family_with_children

10/10

Exceptional

21 May 2026

Kortney

Room was clean and staff was friendly.

Partner

8/10

Excellent

21 May 2026

Dave

TV never worked properly.

Self

10/10

Exceptional

19 May 2026

Ashley

quick check in, easy parking, friendly staff

10/10

Exceptional

18 May 2026

Ricardo

Great hotel

2/10

Poor

18 May 2026

Gagandeep

No good

10/10

Exceptional

17 May 2026

Sarah

Great parking! Great breakfast! Helpful kind staff!

Friends_and_family Family

10/10

Exceptional

14 May 2026

Christine

My stay was great and the staffs was professional,friendly. No
Complain.

Friends_and_family Friends

6/10

Pleasant

14 May 2026

Chris

We had stayed in this hotel almost nine months before this visit, and enjoyed our stay. This time, the hotel was noticeably dirtier, both in the hallways and common areas, as well as our room. Something that could easily be fixed. It wasn't terrible, but could easily be better...

Family

8/10

Excellent

12 May 2026

Thomas

We stayed here for 8 days and for the most part we enjoyed our stay. Weekends were very busy and loud but that was expected. We enjoyed the pool during the weekdays because the hotel was fairly empty and we had the pool to ourselves. The room itself was decent. The bed was comfortable but could of used more amenities like a microwave and coffee pot. If you want coffee or the use of the microwave, then you have to go to the lobby.

Partner

8/10

Excellent

12 May 2026

Brian

Foosball

10/10

Exceptional

10 May 2026

Tammy

The room was clean, breakfast offered a variety of choices and staff was pleasant.

Partner

2/10

Poor

06 May 2026

Whitney

This reservation was CANCELLED because my room was not available after over an hour past check in time. I left a deposit when I got there, and was STILL charged for the whole night. 4 phone calls later, including a message to the manager got us nowhere. The reservation desk assured us that we would be credited and even gave us a gift for our trouble. I’m guessing she knew we would pay no matter what.

Partner

10/10

Exceptional

04 May 2026

Dennis

Everything was good. Really clean and comfortable. My only complaint was water pressure in shower was not good. But overall a great stay

Partner

10/10

Exceptional

04 May 2026

Monique

Front desk clerk on Sunday morning was great. Sadly I don’t remember her name. We had a conversation about my sweatshirt saying, and just had a nice little convo after that.

Partner

6/10

Pleasant

03 May 2026

Traci

Pillowcases were stained, bathrooom not very clean, hair in shower and sink counter

Family

10/10

Exceptional

02 May 2026

Sue

It's a lovely hotel. I was surprised to see Foosball tables in the extended lobby area. And people were actually playing them! No issues checking in or checking out. The room itself was nice. No carpeting in the room, which was nice, but I think it made it a bit nosier since I heard people above us walking around. They do have \"quiet hours\" posted. Breakfast was a typical breakfast. Didn't really have any interaction with the staff other than the receptionist and she was polite and helpful. Parking was never an issue and the parking lot was well lit.

Partner

10/10

Exceptional

30 Apr 2026

Kirstin

Fun new hotel! Would definitely stay there again!

Family_with_children

10/10

Exceptional

26 Apr 2026

Tracy

Very clean and updated

Family_with_children

10/10

Exceptional

22 Apr 2026

Rita

Everything was very nice & clean!
I would definitely stay here again.

6/10

Pleasant

20 Apr 2026

Peter

Gave us a 2 queen room instead of a king, would’ve preferred the other. The front desk didn’t allow late checkout even though the manager said it was okay a few days prior. I probably won’t go back.

Partner

10/10

Exceptional

19 Apr 2026

Rodney

Clean and Great service.

Self

10/10

Exceptional

18 Apr 2026

Aracelia

Excellent hotel

8/10

Excellent

17 Apr 2026

Sheila

5🌟To the staff they make you feel at home. Comfortable beds and decent breakfast. Bathroom floor needed a deeper clean. Overall great experience.

Family

10/10

Exceptional

16 Apr 2026

Alan

Yes to both

8/10

Excellent

09 Apr 2026

Brian

Very clean. Staff went above and beyond to accommodate any issues.

Business

10/10

Exceptional

06 Apr 2026

Paul

Clean rooms, staff were friendly, breakfast was not great as multiple of the stations were out of order.

10/10

Exceptional

01 Apr 2026

Sherry

Nice comfortable room, great service. Free Breakfast buffet was good, nice variety of options.

Family_with_children

10/10

Exceptional

31 Mar 2026

Bethanne

My only problem was we stayed 5 days and we needed to set the trash cans in the hall to be emptied.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Pamela

Very nice

8/10

Excellent

29 Mar 2026

Dawn

This is a very nice hotel where most of the staff are friendly! The amenities are exceptional!! Besides the swimming pool being over crowded it was a nice stay!

Family_with_children

10/10

Exceptional

29 Mar 2026

Regina

Clean room helpful staff

Partner

10/10

Exceptional

27 Mar 2026

Aparna

Pet friendly and good breakfast

Family_with_children

10/10

Exceptional

26 Mar 2026

Dawn

Clean room. Would have liked a couple extra blankets. Pool clean. Breakfast was great. Staff is excellent and very friendly

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Eric

The room was very tidy. Everything was in order. Spacious rooms. I will definitely stay there again anytime I’m in Merrillvile.

Self

8/10

Excellent

23 Mar 2026

Dennis

Newer hotel. Convenient to dining and shopping. Staff was friendly and accommodating.

Family_with_children

10/10

Exceptional

22 Mar 2026

Howard

Didn’t need AC

Self

10/10

Exceptional

14 Mar 2026

Sharon

Everything was great

Family_with_children

10/10

Exceptional

08 Mar 2026

Robin

Annette makes mornings a pleasure with her warm hospitality. Tony keeps the property in top shape.

Self

10/10

Exceptional

06 Mar 2026

Dustin

Great news lace friendly staff. Could use sitting chair in room and a hottub in pool area but definitely would stay again

10/10

Exceptional

05 Mar 2026

Grace

Staff was extremely friendly! I interacted with 4/5 people and all were great. The room were clean but smaller and did not include a microwave. Loved all the options for purchase in the lobby. The breakfast options were not very healthy.

8/10

Excellent

04 Mar 2026

Heather

Loud. You could hear everything from the next room

10/10

Exceptional

02 Mar 2026

james

Excellent customer service...my only issues was microwave was needed in room and more closet space please

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Charlotte

Clean quiet room!! Yummy breakfast

Friends

10/10

Exceptional

26 Feb 2026

Luis Fernando

Staff was so welcoming

10/10

Exceptional

26 Feb 2026

Adam

The room was super clean and the staff was amazing, I loved how the staff welcomed us during breakfast and they took timeout to explain whats being served and they even personally fixed us turkey bacon instead of us settling for pork, I really recommend anyone to stay at this hotel, other hotel staff need more staff like this one has…

Partner

10/10

Exceptional

25 Feb 2026

Patricia

Clean room, very comfortable bed and pillows! The staff at this hotel went above and beyond to make guests feel welcome and cared for. They all deserve raises!!

10/10

Exceptional

23 Feb 2026

Kiarra

Room was clean and staff was beyond amazing from check-in to check out

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

Johnnie

Toilet are to low to set on. Slow room service. More t.v selection.

Partner