Name: Best Western Crossroads Inn
Address: 1905 Harder Ct, Schererville, 46375, US

4/10

Poor

21 Jul 2026

Tricia

Hotel room was filthy. Floor was so dirty that I had to throw my socks away. Mold in shower. Had two other family members staying in different rooms and they also had issues with cleanliness. Not worth the amount they charge.

Family_with_children

6/10

Pleasant

20 Jul 2026

Jack

Room was clean. It was also damp. Maybe issue with AC.

2/10

Poor

20 Jul 2026

Beverly

It was dirty!! Dirty when we checked in, stayed 2 nights and no room service or cleaning. Had to ask for clean towels. Over priced for that time of service and room!!!

2/10

Poor

19 Jul 2026

Matthew

Was the worst hotel we’ve ever stayed at. Very unclean. Floors had black dirt stained on our socks, bathroom vent was loud, no toilet paper stocked, black mold in shower, wet sheets on the bed, black hair everywhere. No pool no elevator, breakfast and coffee were disgusting.

2/10

Poor

19 Jul 2026

Matthew

The worst hotel we’ve ever stayed at. Pool wasn’t open, no elevator, rude attendants, dirty floors, dirty shower, loud vents, wet blankets, no toilet paper stocked, smells were awful. Landscaping is rough looking, breakfast and coffee were horrible. Literally nothing was good here will never stay again ever. Do yourself a favor and never stay here.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Kara

Very run down property. Weeds outside everywhere. Hall carpets stained. Room had great air conditioning and clean bed. Walls dirty and tub dirty. Old bar of soap left on ledge of tub so you know it had not been cleaned. Would not stay here again and do not recommend.

Partner

8/10

Excellent

13 Jul 2026

dave

Never like it when a property charges $50 for security deposit, then you have to wait several days to get the $50 back.

Self

2/10

Poor

13 Jul 2026

Norma

The room smells, bathroom not clean have to take shower in the dark,you can hear n xt door the tv , so the purpose was to have a good night 😴 wasn't accomplished
We got there late to tired to complain and be move to another room

Friends

6/10

Pleasant

12 Jul 2026

Cassandra

Everything was clean.,but they need to replace the furniture, sofas for instance and pull up that worn carpet in the hallways.

Family

6/10

Pleasant

09 Jul 2026

Kazoua

Our room was nice and clean, but the hallway carpet is old and outdated. The vending machines were out of order. The pool wasn't working, and the ceiling in the breakfast area was leaking water because of condensation and poor ventilation. The entire hotel needs a makeover!

2/10

Poor

09 Jul 2026

Mary

Deep clean hallways and put In New carpet smells horribly like mold. Also don’t advertise you have a pool if it’s never been opened when people with small children may look forward to that amenity they are paying for.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Brenda

Clean place and big room for the price. Pool is closed and no elevator. Overall good place for a quick night.

Family_with_children

6/10

Pleasant

07 Jul 2026

JENNIPHER

Advertise pool but it was not open and this information was not given to us at check in.

Family_with_children

2/10

Poor

05 Jul 2026

Raven

DO NOT BOOK THIS HOTEL! Outdated, the worst best western. I had to go through 3 rooms and STILL wasn’t decent then don’t want to compensate.
They have a terrible water issue, mildew smell then wanted to come in the room to spray air freshener. You can’t use air freshener for years of water damage. Needs to be renovated. The breakfast was trash. Worst experience. Anytime you see popcorn ceilings in a hotel 🗣️ RUN! This a motel

Family

2/10

Poor

04 Jul 2026

Ricardo

I am extremely disappointed with our stay. From the moment we arrived, there were multiple issues that made this a very unpleasant experience.

First, we found yellow beetles in our room, which was unacceptable. The shower also had noticeable pink buildup, making it feel like it had not been cleaned properly before our arrival.

To make matters worse, the fire alarm went off at approximately 4:00 a.m. and continued for about an hour. During what appeared to be an emergency, we tried calling the front desk using the room phone, only to discover it wasn’t working. I eventually had to use my personal cell phone to call the front desk, where I was told they were already aware that some of the room phones were not working. Knowing the phones were out of service, especially during an emergency situation, is extremely concerning and unacceptable.

I have photos documenting the yellow beetles and the condition of the shower. Between the cleanliness issues, the hour-long fire alarm in the middle of the night, and the fact that the room phone was known to be out of service, this stay did not meet even basic expectations. I cannot recommend staying here and hope management takes these concerns seriously so future guests do not have the same experience.

Family_with_children

2/10

Poor

29 Jun 2026

Jean

We ended up not staying at this hotel after checking in and seeing how run down it was and how dirty the hallway and rooms were. There were other leaving for the same reason. The front desk person was helpful and did allow for us to get a full refund.

10/10

Exceptional

28 Jun 2026

Arthur

Arrived after 3pm but our room wasn't ready. Unfortunately our room was next to the family from hell. Their TV was on all night at a high volume. Fair choice at breakfast but needed to be replenished more frequently.

Partner

10/10

Exceptional

25 Jun 2026

Sharilee

Great staff
Clean room
Breakfast is a plus

Self

2/10

Poor

25 Jun 2026

Marilyn

I hate this hotel, the bathroom was not flushing, the room was not clean, I stayed there for days and they didn’t even sweep the floor not even once or change the bed sheets
Everything there looks old and dirty I used the ironer and it broke cause it was to old
I would never recommend this hotel I’ll give it 0 stars

Family_with_children

4/10

Poor

21 Jun 2026

Craig

The shower had mold and was very dirty. The housekeeper was very loud— EARLY in the AM. We were on an end unit and she was literally banging on the wall that our bed was against. The bed was HARD.

Partner

6/10

Pleasant

19 Jun 2026

Vasilina

The pool was closed. We booked it just

2/10

Poor

18 Jun 2026

Melissa

Why advertise you have a outdoor pool that was one of my reasons for booking then get there to be told they have no intention on ever opening the pool. Why is that out a complete laziness

Family_with_children

10/10

Exceptional

15 Jun 2026

Regina

Room was very clean

Family_with_children

10/10

Exceptional

14 Jun 2026

Andrew

Our room was clean, and the staff was wonderful, helping in any way they could. I would definitely stay there again

2/10

Poor

14 Jun 2026

Cynthia

Mainly went for the pool but upon arrival they said they

10/10

Exceptional

09 Jun 2026

Anthony

This hotel was wonderful , the staff was so helpful

Partner

8/10

Excellent

31 May 2026

Julia

The room was nice and spacious. The bathroom was spacious as well. The only problem was that I think the shower was wheelchair accessible. The shower curtain was too short and didn't reach the floor so when I took a shower, water leaked out onto the bathroom floor. The floor got really wet and I wasn't provided with enough towels to dry it completely. The wet floor caused me to slip and fall. The other problem with the stay was that it was supposed to be quiet after 10:00 pm, however the staff kept talking loudly and slamming doors thus keeping us awake until around midnight. Despite this, the staff were very friendly and helpful.

Family_with_children

10/10

Exceptional

26 May 2026

Jason

Really enjoyed the stay, look forward to the next one

Self

6/10

Pleasant

24 May 2026

Marita

Convenient area.
Friendly quick check in & out
No decaf coffee available
Bathroom sink electrical outlet sockets stripped & could not use
Starting at 5a.m. The phone would ring/ nobody there, then it rang at 6 & 7 then every 10 min until we took it off hook.

Partner

8/10

Excellent

10 May 2026

Frank

Clean room, helpful staff

Friends_and_family Friends

2/10

Poor

14 Apr 2026

Crystal

The woman at the desk seem to not know what she was doing . The bed was dirty .

8/10

Excellent

29 Mar 2026

Steven

On the first night there my sheets had a couple stains on them and there were a couple of red hairs in my bed which caused me to just sleep on top of the covers. Some of the ceiling tiles were out of place above the shower. I ended up fixing the ceiling tiles to the point where they were put back into place. The second night I was there they actually swapped the bed sheets out.

Friends

6/10

Pleasant

22 Mar 2026

Mohammad

Staff was friendly, pleasant. The hotel seems to hype up there amenities. Claiming the rooms are sound proof. The room next to us nearly kept me up all night with the loud moans of pleasure. I booked a “sea view” room. My view was of a fence. The breakfast was frozen food reheated pretty much.

Partner

6/10

Pleasant

16 Mar 2026

Heidy

Breakfast was very limited, the bathroom supplies as shampoo and conditioner was empty when we arrived, the front desk staff were very friendly and helpful.

Family_with_children

8/10

Excellent

15 Mar 2026

Kaylin

Could have better breakfast

Self

10/10

Exceptional

11 Mar 2026

Laura

Very clean and peaceful. Bed was comfy for one night. Would definitely book again. Less expensive for last minute stay on third party site tho.

10/10

Exceptional

11 Mar 2026

David

Keep up the good work.

Will stay again.

Self

8/10

Excellent

09 Mar 2026

timothy

Room was clean

Partner

10/10

Exceptional

19 Feb 2026

Roberto

Clean room
Staff

Self

8/10

Excellent

01 Feb 2026

Ebony

The rooms were very clean when the lady cleaned the rooms. The young couple didn’t clean the room as good as the lady. Some of the staff were very nice and friendly.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Lucy

Front desk young lady very welcoming !!😊

10/10

Exceptional

06 Jan 2026

Elizabeth

Clean, safe, decent breakfast of eggs sausages biscuits sausage gravy yougart apples and oranges pastry bagels cereal waffles coffee tea milk juice. Very friendly nice for price

Business_and_leisure Family

8/10

Excellent

27 Dec 2025

Andrew

Nothing stood out

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Ebony

Breakfast would have been okay. But the biscuits were always hard.

Leisure Family_with_children

8/10

Excellent

29 Nov 2025

Andrew

Nothing stood out

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Kyleigh

Staff was very nice. It was a quiet location. GREAT breakfast and comfy beds.

Leisure Family_with_children

4/10

Poor

16 Nov 2025

Judy

First room smelled like mold so we asked for a new room. Second night in our new room we couldn't unlock our door when we arrived back at the hotel. Staff tried for half hour to get our door open to no avail. Staff and hubby ended up going through a window in our room to unlock the door. We were transferred to a third room. Next morning was going to use the blow dryer and it started smoking immediately. This place is not well kept... Maintenance is desperately needed.
Staff was helpful. The breakfast was good. Looks like we were issued a very small discount for all the trouble.

Leisure Partner

10/10

Exceptional

15 Nov 2025

David

The gentleman at front counter at check in was s nice. He showed us an option between three rooms to identify which would be best for our adult son in a wheelchair. Everybody was friend, rook was clean and bed comfy.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Nathan

Would stay again

8/10

Excellent

24 Oct 2025

Mary

Breakfast was good. Did not use the gym.

Leisure Partner

10/10

Exceptional

22 Oct 2025

John

It was a pleasent and comfortable experience

Leisure

10/10

Exceptional

21 Oct 2025

Stephen

Staff was very friendly and attentive

Self

8/10

Excellent

10 Oct 2025

Fermin G

Very nice place to stay. Occasion came up fast, so we booked and enjoyed our stay.

Partner

10/10

Exceptional

03 Oct 2025

Selena

I liked that there was no carpet and it was clean. The only thing we didnt care for was the shower head was quite low and we had to squat to wash our hair

Partner

2/10

Poor

22 Sep 2025

Kimberly

Never again

I was made to leave early …due to other guest saying that I was smoking but there was no evidence of smoking nor did the smoke alarm go off in my room

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Lori

Good Hotel

The room was nice and clean. The breakfast was good. Waffles, biscuits and gravy, a lot of things.

Partner

2/10

Poor

17 Sep 2025

Stephen

They took a $50 deposit with no receipt at check-in, and they provided no receipt when I checked out two nights later despite demanding one. I have no idea what I paid for the stay, and if the the initial deposit was refunded.

Leisure Family

2/10

Poor

17 Sep 2025

Ruben

Ggg

10/10

Exceptional

14 Sep 2025

Omeka

Everything was perfect.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Peter

The staff was extremely kind and professional. This would be my first choice if I came back again! Thank you, Manisha!

Business_and_leisure Self

6/10

Pleasant

10 Sep 2025

sheri

When I booked it the price was $69. When I arrived it changed to $118.
Will not be staying here again

Leisure

10/10

Exceptional

08 Sep 2025

Omeka

I enjoy how friendly the staff was. The hotel was quite during the late night, the rooms was very clean, the area is quite and safe. The staff knocks and announce who the are instead of just unlocking the door and just walking in. The only thing I disliked was the slamming and very loud noise the staff made whole cleaning the rooms.

8/10

Excellent

05 Sep 2025

Tim

Nothing special but definitely a good deal

Business

10/10

Exceptional

04 Sep 2025

Raven

My stay was great! The room was just as expected and customer service was amazing.

Business_and_leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Kenneth

The room was ice cold and staff was nice slept great

Leisure Family

6/10

Pleasant

30 Aug 2025

Donald

There was a group of people standing around a pickup drinking beer at the edge of the parking lot when we arrived. Trash on walkway leading into the hotel. Hallway carpeting hadn't been vacuumed recently and vending machine out of order with an empty can sitting on top of it as we came down the hall. The room itself was okay, neither spectacular nor bad - about what I anticipated. But the overall experience felt a little seedy and unsafe.

Business

2/10

Poor

28 Aug 2025

Susan

BAD

It was one of the worst hotels I ever stayed at. It smelled, the noise was horrible and don’t even get me started about the breakfast. Eggs weren’t real! And the shower leaked!

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Tyrone

It was ok

10/10

Exceptional

18 Aug 2025

Connie

Excellent property. Was exactly what we needed after a long day of driving. Is clean and well maintained.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Katrina

Customer service and clean environment

2/10

Poor

30 Jul 2025

Tina

Don’t use the pool

It was very hot weather the past few days, weeks actually. My husband works outside so I booked an overnight stay to cool off in the pool and stay overnight.
We arrived at 3:30, I asked the counter attendant if the pool was open and he said yes, and told me where it was located.
We checked in, brought our things to the room, changed and headed for the pool.
When arriving at the pool right away we noticed the algae all over the pool!!!
At first I thought it was just stains, but sure enough it wiped away.
After taking a few pictures, a different employee comes out side to tell us that the pool is closed for cleaning until 6pm.
We continued to stay poolside, in the shade and have a drink. During this time the employee that told us the pool was closed, left, then came back and proceeded to clean the pool. He had no chemicals, no cleaners and no vacuuming tools. He just wiped the algae away into the pool water.
We were so disappointed because the whole purpose was to use the pool for the rest of the afternoon, it was hot, temperatures in the 90’s

Partner

6/10

Pleasant

29 Jul 2025

Roy

when I got to my room It was clear it didn't get cleaned. not the way to start a stay. that set the tone for my stay. I wouldn't recommend this hotel to anyone.

Leisure Family

8/10

Excellent

28 Jul 2025

Kris

Quiet and comfortable

Overall we had a great stay. The beds were comfortable and the hotel was quiet, so we slept well -- our #1 priority. The breakfast was good with the waffle makers, bagels, cereal, biscuits and gravy, eggs and sausage, and more. The staff was friendly. The only negative was there were pieces of balloon and plastic on the floor, and it didn't seem like it had been washed. The bathrooms and everything else were clean.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Renee

The fan in our room ran continuously and never shut off. The whole entire hotel was very humid. The vending machine didn’t work. The room was very quiet.

Leisure Family

10/10

Exceptional

25 Jul 2025

Brian

Great breakfast option. Staff accommodating.

Leisure Family

8/10

Excellent

24 Jul 2025

Gabrielle

Pool not working

Business_and_leisure Family_with_children

8/10

Excellent

24 Jul 2025

Brian

Good value

Nice cheap place to stay. My only complaint is the shower. The shower head is like 5 feet tall so you have to crouch under it to rinse off. It'll be annoying if you're over 4.6 feet tall. Also the water pressure was terrible.

Every else was good

Business

6/10

Pleasant

20 Jul 2025

Mike

Room was moist, like camping. It was OK, not bad, not good. Location was interesting, by an impound yard of sorts, behind a fast food restaurant.

Leisure Family

8/10

Excellent

20 Jul 2025

Daniel

One thing only. I was asked to put $100 on my card in case of damages. Damages? I’m 70. What am I going to damage. She dropped it done to $50, which I’m thankful for. Room is clean, quiet and dark when it was time to sleep. So over all I would give this place a 4.5 out 5 star.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Sarah

Nice hotel for the price and location. Only complaint would be that the air conditioner did not work the greatest and there is no elevator. It was fine for us but I think the website should specify in case others are physically able to do stair. Otherwise room was nice and clean. Very nice staff 😊

2/10

Poor

13 Jul 2025

Verified traveler

Poor quality bad service

Service was terrible and the rooms were NOT clean. There were stains on the shower door and the bedding was moist. The hotel was run down. We asked for bedding to be changed and we were dismissed. B breakfast was not good at all. Room temperature coffee - items not filled. The gym was lousy as well. Poor service. Do NOT recommend.

Friends_and_family Family

2/10

Poor

04 Jul 2025

Faisal

Worst Best western ever I had, I stayed in many best western and they are kind of my favorite hotel but after booking this best western it completely change my mind and now I will try not to stay in any best western or now it goes in my bottom list of my hotels. I will not not recommend this hotel to anyone even they want me stay for free… very bad location surrounded by truck or look like junkyard, dirty, noisy cheap stuff like pillows, old towels… nothing good about this hotel… stay away from this hotel

Leisure Family

6/10

Pleasant

02 Jul 2025

Latoya

The bathroom could have been a little bit cleaner

10/10

Exceptional

01 Jul 2025

Robert Patrick

Great

Business

2/10

Poor

28 Jun 2025

Verified traveler

Just Go Someplace Else

The carpets all throughout the hotel were filthy. Upon entering our room we were immediately hit with a disturbing smell of must or feet. The shower walls and floor were filthy. We had two rooms, one shower didn’t even work properly. Water barely came out of the shower head. The light switches and outlets filthy. We barely wanted to touch them. Vending machines, all out of order. The pool wasn’t open. In the middle of summer. It was still completely covered. To top ALL this off, there was a small roach in one of the rooms. Schereville is a nice city, I’m not understanding how this hotel, more like a motel, is even still open here. I should have taken pictures, we were just so ready for our stay to be over and get out of there.

Friends_and_family Family

6/10

Pleasant

26 Jun 2025

Alison

Checked in late after a wedding and so tired! Every single pillow had stains on them..luckily we brought our own

Friends_and_family Family

8/10

Excellent

26 Jun 2025

Patricia

Jet tub-FANTASTIC!

Business Self

6/10

Pleasant

25 Jun 2025

Dave

Mostly Clean rooms - One room was missing a \"reading\" style chair and the other room had a chair which was well used and dirty. One room had a radio clock and the other didn't. Hall way carpeting was well wore, had a large hole (wear damage (?)) since the last time we stayed there 6 months ago.

Leisure Family

10/10

Exceptional

22 Jun 2025

Keith

Amazing hotel

Partner

2/10

Poor

22 Jun 2025

Betty

AC wasnt working. The pool was under construction. The place looked nothing like the pucs

Leisure Family

6/10

Pleasant

12 Jun 2025

Julian

It was fine I don’t know if I got my security deposit back

4/10

Poor

10 Jun 2025

Johnna

Very disappointing

Breakfast was good but the room smelled damp and moldy and we had lots of ants. I asked for a discount and was told the manager would take care of it but she didn't. The pull out couch didn't have any bedding so we had to go ask for it.

10/10

Exceptional

08 Jun 2025

Christy

We had to come up for a funeral and it was a very nice room and nice property. Everyone was very nice and had a great breakfast every morning.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Nickolas

Very kind front staff

8/10

Excellent

14 May 2025

Douglas

The beds are on metal frames. Sp everytime you roll or move the metal will make a loud noise

Leisure Partner

6/10

Pleasant

12 May 2025

Johnna

Not very clean; mediocre hotel.

Very mediocre at best. Beds not very comfortable and they had a metal base that banged when you moved in the bed. Not very clean room. Bathroom only sort of clean, an inch of dust on the light fixtures in the room, and the ironing board was disgusting. Very disappointing for the amount of money I paid. On a positive note, the hot breakfast was decent but they had the same food to eat both mornings. A variety would have been nice but the food was decent.

Business

10/10

Exceptional

04 May 2025

Tyron

Clean rooms, jet tub, quiet safe area!

Leisure Self

10/10

Exceptional

21 Apr 2025

John Chris

Close to many restaurants and stores which was convenient