Residence Inn By Marriott Chicago Southeast Hammon

2/10

Poor

02 Mar 2026

ELIZABETH

During check in, staff was very nice and pleasant.
When we got to the room, we put our stuff in and had to immediately leave for my daughter’s tournament.
We got back to the hotel and realized we had no towels, only washcloths. Not ideal when my daughter had just spent 6 hours playing volleyball. We went down to the desk and were told there were no towels at all anywhere. No towels in pool area either.
The room was not very clean, the sheets were dirty on main bed and when pulling out the couch bed there was a huge orange stain right in the middle of the topper. The wash clothes also had hair on them.

Next morning we went down and breakfast had little food and we had to ask if more was coming out, which it did, but was a lot for one person to manage that and desk and various requests. We again asked about towels and were told they were in the dryer. How was no laundry done at night for towels? We were told they would be brought to our room, which they were not, and we finally got them at 10:15AM. Checkout was scheduled for 11:00. They did let us check out late so we could shower. Water was cold when we tried though so that was unfortunate. Staff both mornings were nice and I felt they were trying but hotel was struggling to keep up with being filled the night before.
I would not return here.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Mary

Breakfast was not well organized. Not many options In the morning I try to take shower and the water was cold I let the water ran for while never warmed up

Friends_and_family Family

2/10

Poor

01 Mar 2026

Nate

No hot water

10/10

Exceptional

27 Feb 2026

Mercedes

Clean room friendly staff and good breakfast

8/10

Excellent

24 Feb 2026

douglas r

Friendly staff, clean room

Self

10/10

Exceptional

16 Feb 2026

james

good

10/10

Exceptional

04 Jan 2026

Verified traveler

Booked a room for wedding preparation. Everything was good, clean, and accommodating for my group. Even on NYE it was rather quiet

Business_and_leisure Friends

8/10

Excellent

27 Dec 2025

Jennifer

The stay was good. Had a problem with the check in

Friends_and_family Friends

8/10

Excellent

14 Dec 2025

Kiyuna

The room was as expected. My family and I was rent the 2brm suite. This stay was just a little bit more noisy than usual with the rooms near us. All in all we had a good stay besides that.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Sheryl

Breakfast food was average-nothing special.
Staff was accommodating.
The sliding closet doors in the bathroom were derailed upon arrival. The inside of the door to the shower/tub combo was dinged up and top of door frame was soiled.
It was less than I expected at a Marriott Property.

Self

10/10

Exceptional

17 Oct 2025

DION

Really enjoying staying at this hotel

8/10

Excellent

30 Sep 2025

Barbara

Very comfortable vist

Partner

8/10

Excellent

22 Sep 2025

Mary

I liked this hotel but I got the one bedroom suite. What I don’t like is that you must pass thru the bedroom to get to the bathroom. I purposely booked a room with a bedroom for a little more privacy from my other guest. But they had to keep coming thru the bedroom when I was sleeping.

Leisure Family

10/10

Exceptional

21 Sep 2025

Denyell

Highly recommended

Great experience each time I book here rather it be for birthday parties or just to get away the staff is always so friendly and helpful. Also this location is near Walmart and Aldi plus Wendy’s is only a short walk away! This is my go to hotel in Hammond.

Friends_and_family Family

2/10

Poor

13 Sep 2025

Donna

Absolutely nothing.
It was the worse residence inn i ever stayed at.

Leisure Family

2/10

Poor

02 Sep 2025

Ana

We arrived around 10 P.M. after a long day of travel. Check-in staff were polite, but the hotel itself was disappointing. The hallways had stained carpets, and our room looked rushed—stains on the walls, crumbs in corners, and even broken toys left behind.

The biggest issue was the sofa bed meant for our youngest child. When we opened it, we found multiple stains (some looking like blood), crumbs, and a damp, musty odor. It was completely unusable. When I called the front desk, we were told the hotel was sold out and the only option was to send someone to “clean it.” My child was too upset to use it and had to sleep with us. The next day I requested a room change or at least extra bedding, but was told none were available.

Breakfast was also poor quality. Items like cinnamon sticks and sausage patties were frozen in the middle, suggesting they were microwaved. Staff apologized but offered no solutions.

While the employees we interacted with were courteous, the lack of cleanliness, poor food quality, and no resolution to serious concerns made for an uncomfortable stay. This property needs much better management. Sadly, we will not be returning.

Leisure Family

10/10

Exceptional

28 Aug 2025

Tim

Comfortable spacious and private rooms

We have stayed here before and would definitely do it again due to the helpful staff and the clean comfortable rooms.

Business Family

8/10

Excellent

23 Aug 2025

Yohannes

Room service was poor.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Marcus

10/10

Business_and_leisure Partner

2/10

Poor

15 Aug 2025

Tracy

I booked a 1 week stay and toward the end of my stay I had a bag of my belongings stolen while in a common area. When asked to have the cameras reviewed I was told they don't have camera's and as a single female I no longer felt safe. When checking out I asked the front desk attendant for a total before submitting payment amd she, Tyon refused to give me a total amd was told it will be on the receipt. I will not stay here again.

10/10

Exceptional

09 Aug 2025

Verified traveler

Nicely surprised

We reserved the room for one night to see a show at the Horseshoe Casino as suggested by the casino. I believe it was apts before a hotel and was spacious. It had a kitchen with full size refrigerator, dish washer and even a garbage disposable.

Partner

4/10

Poor

02 Aug 2025

Subash

The receptionist was very rude , swimming pool was dirty , my kids did not like it . Rooms were very spacious but little outdated . It’s right next to the highway , very noisy and hard time sleeping . Breakfast items can be improved..

Family_with_children

6/10

Pleasant

13 Jul 2025

Karen

Fridge wasn’t clean. Food still in it. Garbage still in trash and bedroom drawers. No soap. And the dishwasher smelt horrible like it has mildew. Missing a lot of pots and pans. The bbq area was dirty. Still had food and old charcoal in the grills. Couldn’t even cook. The lady serving breakfast had the worst attitude. The front desk was lovely. It was quiet. And I didn’t even get room service after I requested it. But for what I paid it was not clean at all.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2025

Allen

The rooms were spacious and comfortable.

4/10

Poor

21 Jun 2025

Heidi

Room size is nice, but not worth staying here. They tried to update the hotel, but was done very cheaply with just wallpaper and not much else. At night I had little flying bugs come out and fly to the lights. Couldn't tell where they were coming from but pretty gross. Not sure they ever vacuumed. Only 1 ice machine on 1st floor. Door to pool was broken. Breakfast was nothing special. Won't be back.

Business_and_leisure Family_with_children

10/10

Exceptional

11 Jun 2025

Elaine

Close to the interstate and quiet

Leisure Family

10/10

Exceptional

06 Jun 2025

Adriel

The staff is excellent. Jeremiah, Jennifer and Louis have been some of the greatest host for a property location. They have made our stay extremely comfortable and enjoyable. There's not much I can say that I don't like about this location. The housekeeping staff is a little selfish with the towels and toiletries. But other than that...this place works very well with out budget and comfort levels.

Business_and_leisure Family_with_children

10/10

Exceptional

03 Jun 2025

Cheryl

Clean and professional staff. Rooms are clean. All amenities one would expect.
East Chicago can feel like an old industrial desert, but this property is nicely tucked in to where it feels very comfortable.

Leisure Self

10/10

Exceptional

26 May 2025

Adriel

So far, there is nothing that I don't like about this property. The front desk staff, Louis and Jeremiah have been excellent at making this place very welcoming. Even the janitorial staff is very good and friendly.

Business_and_leisure Family

8/10

Excellent

22 May 2025

Shiloh

The people working were really good with my elderly parents.

Leisure

2/10

Poor

16 May 2025

Renishia

ants ants ants

2/10

Poor

18 Apr 2025

Valveria

Bad customer service

Family_with_children

10/10

Exceptional

30 Mar 2025

Brandon

Nice and quiet

Leisure Family

8/10

Excellent

27 Mar 2025

Maricar

Very convenient location. Right by the interstate and there's a Cracker Barrel right next to it and a Wendy's about a block away. The visitor center is right by it too.

10/10

Exceptional

23 Mar 2025

Mia

Great

10/10

Exceptional

21 Mar 2025

Tim

Very Clean and Comfortable

As the title says, our suite was very clean and comfortable... Would stay here again.

Business

10/10

Exceptional

17 Mar 2025

Katy

Nellie at the front desk printed a form for me because the guest printer was out of order. She was so friendly and helpful, we were so grateful! It was the most comfortable stay in our few day long roadtrip.

Leisure Family

4/10

Poor

16 Mar 2025

Masood

The TV was not working. It took 12 hours to get service to fix it.

10/10

Exceptional

03 Mar 2025

Alvin

Colse to my family.

4/10

Poor

03 Mar 2025

Luis

The pool was freezing. I took my kids there because of the pool but the heater was not working and the pool was freezing. Just got an apology, but it was a disappointment for my kids. Something should have been done.

Leisure Family_with_children

4/10

Poor

01 Mar 2025

Qiana

Bummer

Upon arrival, I was welcome and then a sign was placed in front of my face explaining how it was new policy that an additional $200 for deposit was required at the time of check-in, that was not included in the hotel policies or hotels.com where they're advertise policies. Then the room was supposed to have a fireplace and it absolutely did not the hotel was supposed to have an indoor pool which it did but was not working so we were allowed to use the hotel across the street swimming pool which was a major inconvenience with five children dead of winter too close to dry too and too cold to walk to never mind not having the ability to shower change or dry off and then return across the street to the hotel where our actual rooms were. Did I mention we had to bring our own towels from one hotel to the other because there were no towels or anything of the sort provided in an attempt to remedy this huge inconvenience and disappointment. There was no discount accommodation or genuine apology for the inconvenience and disappointment!

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

eric

The staff was very nice and informative. The room was like a small apartment honestly no complaints.

Business_and_leisure Self

4/10

Poor

23 Feb 2025

Trescy

Shower pressure was low pool was out of order after asking multiple times

Friends_and_family Family

4/10

Poor

23 Feb 2025

Carlotta

The room was fine good and nice although not cleaned after the first night. I did not like having to sign a 10 point check list about partying and guests plus paying a $200 deposit a night for a hotel of this quality. I pay less than that at a high end hotel. I did not like being told inconsistent information about my stay by different employees and the vibe was just off. I'm good, I won't be back.

Business Self

8/10

Excellent

22 Feb 2025

Karen

Staff was great hotel rooms need renovation.

Business_and_leisure Family

10/10

Exceptional

20 Feb 2025

Miya

Nice

Friends_and_family Family

8/10

Excellent

16 Feb 2025

Donna

Weekends fee

My stay at this hotel was great until the front desk decided that they wanted to charge as the hours went by so originally my family started to check in at 2 o’clock on a Saturday. The first person was charged an additional hundred dollars for a security deposit the next person was charged $200 for a security deposit and the last person was charged $250 for a security deposit. I think this was a personal front desk decision not a corporate decision. We all question the fee and was told that this is how it’s done on the weekends even though we all pre-booked pre-reserved our rooms either with the hotel or with a third-party site. We paid the fee because we were coming from out of state, but it was a great inconvenience for some. We plan to call the corporate office on the next day to inquire about this fee that increased by the hour myself I stayed there the weekend prior and was only charged $100 that weekend for a damage fee, which was returned to my card after I checked out when I inquired about the fee change, she stated it must have been a new employee I asked her name and I told her no it was actually you to check me in last weekend you work nights And here is your information. She seem to be surprised and said I’m not sure what happened. I left it alone and went on to enjoy my family time at the hotel. Overall, the hotel was very clean and friendly. The pool was not that warm, but we still splashed around for a little while And then enjoy our stay.

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Jeremy

Staff was very nice breakfast was good rooms were nice n clean i would stay again

Leisure Family

10/10

Exceptional

09 Feb 2025

Lavante

Great place

Business Family

2/10

Poor

08 Feb 2025

LaRhonda

The hotel was ok, but 3 weeks after my stay, they charged my card again.

Business_and_leisure Family

4/10

Poor

04 Feb 2025

Ericka

I recently stayed at this hotel and was disappointed with several aspects of my experience. First, the pool was closed, which was not mentioned when booking. The biggest issue, however, was the lack of accessibility. The handicap door system was not working, making it extremely difficult to get in and out of the property with my cane and suitcase.

Additionally, despite clearly using a walking cane, I was assigned a room that was the farthest from the front desk. When I asked if it was near the elevator, the front desk agent assured me it was—but that turned out to be untrue. My room was actually three hallways away, making it unnecessarily challenging for someone with mobility issues.

The maintenance of the property also needs serious attention. My room had a door missing a screw, the utensil drawer wouldn’t even open, and when I was checking out, the deadbolt wouldn’t retract, leaving the door stuck open. I had to call the front desk to inform them that the room couldn’t be secured and that maintenance needed to address it immediately.

Breakfast was very basic with limited variety, nothing impressive. Overall, the hotel has a lot of maintenance and service issues that need to be addressed. The front desk staff should be more attentive to guests’ needs, especially when it comes to accessibility. I travel frequently and stay at many hotels, and unfortunately, this one falls below expectations. I’m giving it an 1.5 out of 5, and that’s being generous.

Business_and_leisure Self

4/10

Poor

03 Feb 2025

Luis Alberto

Don’t Like Staff Service and Management

Leisure Family_with_children

6/10

Pleasant

02 Feb 2025

Treesie

I did not get the double sofa bed as advertised. It was 4 of us …. The pool water was dirty , you couldn’t even see through the water . We didn’t get in but others didn’t care , oh well !!!

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Francisco

For some unknown insensible reason they initially gave me a room without heating. It was 61 degrees in the room with a small space heater. I returned to the lobby and told them about it and they said yes they acknowledged that some rooms don’t have working heat. I asked if they had rooms with working heat and they said yes. They finally switched my room to one with heat. Why would they give me a room without heating if they had rooms with working heat?

Leisure Self

10/10

Exceptional

01 Feb 2025

Jolene

Staff was kind and interactive.

Business_and_leisure Family

10/10

Exceptional

30 Jan 2025

Kimmy

Kind staff, quiet area, nice rooms.

Business Partner

10/10

Exceptional

19 Jan 2025

Fred

Great stay

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2025

Meagan

Great place to stay

10/10

Exceptional

17 Jan 2025

Patricia

Buen servicio y la habitación súper limpia y moderna y el desayuno tiene varias cosas a elegir y el área está muy limpia

Business_and_leisure Partner

6/10

Pleasant

12 Jan 2025

Verified traveler

Stay was good. Room was nice. Room was clean and homey. Front desk lady could’ve been a little more cheery but I understand she deals with a lot of people. Food was nice. Everything was decent expect there were loud girls outside of our window playing loud music from their car and twerking. Wish someone would’ve kindly asked them to tone it down or take the party elsewhere.

Business

10/10

Exceptional

02 Jan 2025

Tiesha

It was great . Nice quiet and peaceful

Family_with_children

10/10

Exceptional

30 Dec 2024

Jose

Staff were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Tenira

I always stay here. It’s always my first option.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2024

Jasen

Family Stay at RIBM

The hotel was comfortable, clean, and up-to-date! It was also pet-friendly which was important to my family as this was the 1st trip that we had taken our dog on us with. I am always satisfied with my stays at any Residence Inn by Marriott! And I was not disappointed by the service and the facilities at this location either. I would definitely return to this location the next time that I visited Chicago.

Friends_and_family Family

6/10

Pleasant

29 Nov 2024

Taneshia

I was very unsatisfied with my visit. No ice machine, No pool, so many issues this visit.

Leisure Family

10/10

Exceptional

15 Sep 2024

Latasha

Staff very friendly. Suite was very clean.

Leisure Friends

8/10

Excellent

11 Sep 2024

Charlotte

We were there for a funeral. The staff was very considerate and caring. The hotel was getting upgraded and they made every accommodation for us.

Friends_and_family Family

10/10

Exceptional

08 Sep 2024

Tasia

Visited the property on yesterday very clean the service was great ! room was spacious and also had a lake view

Leisure Friends

10/10

Exceptional

08 Sep 2024

Verified traveler

amazing beds

the beds were so comfortable i didn’t want to check out ❤️ lovely kitchen made dinner and knocked out in the bed

Friends_and_family Friends

8/10

Excellent

18 Aug 2024

Kamalanathan

Food is nice

Leisure Family_with_children

4/10

Poor

11 Aug 2024

Michal

Very disappointing. First it was the construction going on in the front lobby and surrounding areas, I understand you might need to update your facility from time to time, but once your workers are done they should clean up and not leave debris everywhere, second- and this to me is a huge issue, your front desk person was kissing and making out w a girl as we arrived, we were given card to room 201 but that room was either still occupied or had not been cleaned as there was full garbage can and a blanket on a sofa, upon my return to the front desk I was not given any explanation not to mention received an apology. Next morning breakfast was served in a hallway with no seating area available. Will not be using this hotel ever again

Leisure Partner

8/10

Excellent

09 Aug 2024

joel

Staff was very courteous and helpful.

Leisure Family

10/10

Exceptional

06 Aug 2024

Rigoberto

Unfortunately the pool was not availableto used at the time

Leisure Family

8/10

Excellent

30 Jul 2024

Bessie

The staff was friendly and the hotel was clean. Breakfast wasn't spectacular but it was still good. The area was safe. There were other hotels in the same spot.i would have gave 5 stars, but There was construction going on on the building so Monday morning they were on the roof hammering at 8am. We are from Houston and my daughter realized she left her beats headphones after we checked out. she checked on her iPhone and they were still there. Called to see if housekeeping turned them in they said no. I know we should have checked good before we left. But a little honesty goes a long way.

Leisure Family

10/10

Exceptional

29 Jul 2024

Cecilia

Very clean and staff were friendly and helpful

10/10

Exceptional

22 Jul 2024

Erin

It was so nice to have a kitchen with pots and pans while away from home for a week.

The staff was fantastic!

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Phillip

The breakfast was just fair, nothing to brag about. The data outage nation wide electronic outage. It resulted in not having a key to the room for the entire 2 day stay. The staff was excellent, especially Latoya, at letting us into our rooms in a timely manner. The all should be commended. Great job!

2/10

Poor

16 Jul 2024

shorlone

When I got there I was told they had no room when I had a confirmation and I was still charge

10/10

Exceptional

04 Jul 2024

Bennie

It was great

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Cheryl

Since they are re-doing the amenities, everything was fresh and new.

Leisure Self

10/10

Exceptional

26 May 2024

Clifton

Enjoyed our suite which was one of the newly remodeled suites. Everything was new and clean! Pool, fitness center, and basketball court were under construction so unfortunately we couldn’t use them. So may want to call ahead if you want to get in a workout because you won’t be able to do so. Breakfast was good but not out for long!

Business Family

8/10

Excellent

15 May 2024

June

Average Stay

The hotel Custodial could improve, the room was clean, but the sundries were empty, no shampoo and the hand lotion provided was empty and used. The room temperature controls did not cool the room very well.

Partner

10/10

Exceptional

10 May 2024

Rachel

Good

2/10

Poor

28 Apr 2024

Verified traveler

Lena

I love the new make over, but everything was wrong in my room toilet kept overflowing, thar dishwasher was leaking water all over the floor and carpet. The sink garage disposal didn't work and had my room with a spoil smell.

Friends_and_family Family

10/10

Exceptional

31 Mar 2024

Jeffrey

Right offthe highway.

6/10

Pleasant

25 Mar 2024

Janet

Hopefully it will get better

Furniture and carpet very stained, I use 2 flat sheets to cover the sectional. First room was dark, window view of outside wall, carpet and furniture stained as well as the walls, old furnitur, ask for a First for room, which was brighter, but same conditions. They are remodeling which is very much needed.

Partner

4/10

Poor

25 Mar 2024

Debra

The trash in the kitchen had not been removed from the previous stay. The television did not work, Someone repaired it on the second day but then we could not change the channel or turn off the tv without unplugging. No coffee pot in the room, only one spoon. Definitely not the Marriott experience I have come to expect. All that being said, the front desk was courteous.

Leisure Family

10/10

Exceptional

20 Mar 2024

Thea

Excellent Room

My boyfriend and I had an excellent stay. The only problem was the fan on the stove was not working, but overall, we enjoyed our room.

Partner

10/10

Exceptional

26 Feb 2024

Brandy

Overall, the property was under renovation but still was satisfied with my stay. Five Stars!!!!

Leisure Family

10/10

Exceptional

26 Feb 2024

irmony

loved it !

10/10

Exceptional

12 Feb 2024

LaRue

Staff were great

Leisure

8/10

Excellent

11 Feb 2024

Tracy

There was a room available quickly.

10/10

Exceptional

04 Feb 2024

Shekeysha

Perfect stay

Very clean, very quiet, the staff were very friendly and knowledgeable of the surrounding areas.

Business

8/10

Excellent

02 Feb 2024

Daniel R

Beautiful room

Leisure Partner

2/10

Poor

28 Jan 2024

Kiah

This hotel was so nasty. We didn’t stay here. We ended up checking out and staying at a different hotel.

10/10

Exceptional

27 Jan 2024

Çarisse

Dining options near

Leisure Family_with_children

4/10

Poor

09 Jan 2024

Yurak

The staff aren't professional and unpleasant!

Leisure Partner

10/10

Exceptional

31 Dec 2023

Jennifer

Pleasantly surprised

Attended an event at the casino so stayed here. Easy check in and check out and very pet friendly

Friends_and_family Friends

8/10

Excellent

09 Dec 2023

Sherry

Me & my guest are freezing in this room no heat at all, the let out couch was very very filthy. Very nasty stains on the sheet like no one has never cleaned nor changed this linen in months. The microwave button to open the door was hanging off. Last but not least the swimming area the main door to get inside the pool area was jammed which made us having to walk outside wet & cold to go back to our room. This entire stay was a disaster for my grandson 10th birthday. He was very very unhappy which made me unhappy.

Leisure Family_with_children

4/10

Poor

30 Nov 2023

CAPRENA

Was not clean, dirty towels outside the doors that smelled horrible as i checked in.

Leisure Self