Name: Ameristar Casino Hotel East Chicago
Address: 777 Ameristar Blvd., Munster, 46312, US

10/10

Exceptional

04 Aug 2026

Oluwafemi

Great experience and clean room.

8/10

Excellent

04 Aug 2026

Odis T.

Rooms were very clean, and spacious.

8/10

Excellent

04 Aug 2026

Tanisha

Nice location. Clean and comfortable beds. Friendly staff. Great bed pillows. Convenient and great price. Lobby coffee machine not working was disappointing, but no other complaints.

6/10

Pleasant

04 Aug 2026

Tawanda

The room was clean but the property was overall outdated. Repairs were being done but certain things weren’t working.

6/10

Pleasant

03 Aug 2026

Judy

I reserved 2 rooms, only one was ready when we checked in so we had to get ready for a concert in one room. There were 5 women trying to get ready to go out in one room. Then we came back after the concert, we were told our connecting wasn't available due to unforseen circumstances. We were given a complimentary room 10 floors away. The room was not very clean and uncomfortable. The complimentary coffee machine was broken and there weren't enough cups or coffee in the rooms for a morning coffee. For $163 a night and an $11.99 charge for I don't know what, I would have expected more. Also the smell of Marijuana in the elevator was overwhelming.

10/10

Exceptional

03 Aug 2026

Robert

Real nice property

10/10

Exceptional

02 Aug 2026

Janice

The hotel war very clean. Nice spacious room and loved the soaking tub.

10/10

Exceptional

02 Aug 2026

Nova

The best part was many food options at all hours

8/10

Excellent

01 Aug 2026

Debbie

The hotel was nice, and the rooms were spacious. While the furnishings were a bit dated, and the dresser and nightstand had mismatched drawers, the bed was extremely comfortable. Most of the staff were excellent and friendly, although one young lady seemed to have an unfriendly attitude. One of the elevators was also very loud and noisy. Overall, I had a pleasant stay and appreciated the comfortable accommodations.

6/10

Pleasant

31 Jul 2026

Robert

The so called restaurants were not open so you could get food as they advertised. The non smoking area was filled with people smoking and ash trays at most machines.

6/10

Pleasant

30 Jul 2026

Nadia

Very nice place but they only provide cardbord glass if you want to drink water

4/10

Poor

30 Jul 2026

Berta

Room Rug had black luggage track marks. Coffee pot still had used dried filter from last use. Staff was friendly. Unfortunately found out at check out, I was in the wrong room. No wonder I had to go down to tell desk, key would not open door at check in. They gladly came up and opened it.

10/10

Exceptional

29 Jul 2026

Melissa A

5🌟

4/10

Poor

29 Jul 2026

Katrina

Carpet was stained, toilet seat was broke, telephone was broke. No towels available had to wait until morning for house keeping

10/10

Exceptional

29 Jul 2026

Angela

Clean room

10/10

Exceptional

29 Jul 2026

Taizsia

Beautiful hotel

2/10

Poor

29 Jul 2026

Alexzandra

Bed had blood stains and urine on them

10/10

Exceptional

28 Jul 2026

Ester

Great customer service, clean room and beautiful view

10/10

Exceptional

28 Jul 2026

Ashley

The room was very spacious and beautiful. Loved the soaking tub! It would've been nice to have the room lightly freshened the next morning. It helped that I was able to quickly request fresh towels. I look forward to visiting again soon!

8/10

Excellent

27 Jul 2026

Lemil

Great service overall

2/10

Poor

26 Jul 2026

Bridget

The entire casino hotel smells like cigarettes. We requested a non smoking room, but due to a late check in had to take a smoking room. The desk clerk gave us a big spray bottle of air/carpet freshener as a solution. The next day, there was no hot water. I will not stay there again.

10/10

Exceptional

26 Jul 2026

Evelina

Very clean beautiful and quite

10/10

Exceptional

25 Jul 2026

Chakila

The room was very clean, smelled good, loved the tub.
Only downsize I asked for extra towels and never received them all in all a very good place

6/10

Pleasant

24 Jul 2026

Katherine

It was ok. Nothing spectacular. We didn't realize the thermostat is motion censored so no matter how hard we tried, being 14 floors up, we couldn't get the room temperature comfortable to our liking. We even had maintenance come look at it and fix the panel that wasn't attached all the way. The tub was nice, wish it had jets but overall it's a nice hotel. Wish the restaurants offered room service and not just order ahead and pick up. There is nothing around the hotel but oil and steel mills, so be prepared to drive in different directions to find things to do. The casino was nice but that's all there is for entertainment. Front desk staff were super nice and attentive. Probably would not stay again because of location.

10/10

Exceptional

22 Jul 2026

Valencia

I enjoyed the space of the room! It was gorgeous! In casinos, “non-smoking” rooms don’t exist. The smell of smoke blends with the fibers in the carpet. No shade, just facts. I was able to power through and enjoy my stay! The front desk receptionist who checked me in was busy and joyful! What a blessing she was to watch and work with!

8/10

Excellent

22 Jul 2026

Marquis

Everything was good, but some of the front desk staff was rude.

10/10

Exceptional

22 Jul 2026

Ed

The room clean and spacious, staff was very helpful, the casino was packed. I really enjoyed myself and will be staying there again on my next trip to Indiana.

6/10

Pleasant

22 Jul 2026

Michael

Not the greatest, not the worst. Room was clean but very hot. We found out from maintenance that every room has s motion sensor for the HVAC. If it doesn't sense movement for 2 hours, it shuts down. So it was hot when we got into it, hot when we came back, hot all night. Mind you, it had been 100° plus. We ate at a restaurant in the casino. Again, not the best, not the worst. Food was fast but very bland. Service was ok. The entire hotel smells like disgusting weed though. From the moment you walk to the door outside, all the way to our room was just weed. We walked the casino but didn't play so can't review that. Probably won't be back. View was really nice from the room.

2/10

Poor

21 Jul 2026

Robert

They made up some story about not allowing an under 21 people to stay. It says that no where on their site. The did let us stay. We weren't even there to gamble. Just needed a place to sleep and it wasn't very expensive.

10/10

Exceptional

20 Jul 2026

Ashley

There seem to be a flood in the lobby previously. The lobby had mildew rugs with caution signs everywhere. It smelled terrible. The rest of the hotel was clean.

Self

8/10

Excellent

20 Jul 2026

Stephenie

Short staffed but good hotel

Family

10/10

Exceptional

19 Jul 2026

Jessica

Loved the view hotel staff was great room was clean, spacious and comfortable.. wished the hotel had a pool and Jacuzzi.. if so, I would probably stay there very often.. hotel could also use some better food options..

Partner

10/10

Exceptional

19 Jul 2026

Matthew

Had a great experience, great price and location. Would definitely stay here again.

Friends

10/10

Exceptional

18 Jul 2026

Marian

I’m from East Chicago so that’s my place ever time

10/10

Exceptional

06 Jul 2026

JAMES

Convenience

Partner

8/10

Excellent

04 Jul 2026

Banchong

There was only one person at the counter to check in. Wait longer than another hotel. This hotel only for Adult to stay but it was list as Adult only. People smoke in the room and elevator even the hotel prohibit not do smoke

Family_with_children

10/10

Exceptional

04 Jul 2026

Junetta

This is our second time visiting. We enjoy the Art Deco themed hotel, but we aren't interested in the casino. It's a pleasure to have a good view of the marina, and access to Jeorse beach.

Partner

6/10

Pleasant

03 Jul 2026

Creston

We did not realize that there was smoking allowed on the casino floor. There was not a non-smoking casino area. We literally only spent 5 minutes on the casino floor for our entire stay.
Hotel staff was very friendly. And, although there wasn't daily maid service (by request only), we were allowed to retrieve fresh towels at the desk.
The parking was well located/attached to main Casino floor level.
The food at the one restaurant we ate at, was not very good, only so-so. But, we only ate there because we were coming off of a 4 hour drive. We found local restaurants within 15 that were very good non-chain restaurants, during our stay. Only 25 minutes into the heart of Chicago sight-seeing districts.

Partner

10/10

Exceptional

01 Jul 2026

Daniel

Clean room, parking convenient

10/10

Exceptional

30 Jun 2026

Sheree

Like the spacious room and bathroom...beds were very comfortable..quiet..slept very well! Front desk staff was friendly and very helpful! Great stay with a lake view.

Partner

10/10

Exceptional

28 Jun 2026

Kevin

Clean room, very quiet and comfortable.

Partner

6/10

Pleasant

27 Jun 2026

DARYL

Carpet in room was dirty; staff was efficient; casino was entertaining; parking was available.

Partner

6/10

Pleasant

27 Jun 2026

Deanna

The room was great. The view was great. But the casino..felt off. No valet parking. Layout felt choppy. Every deli and restaurant was closed, we had to eat bar food. The players club and cashiers cage were all at one station. We did win for the night but overall not our best experience.

Partner

4/10

Poor

26 Jun 2026

Miranda

The room was ok. The carpet was dirty with stains and the table had cup rings all over it. We didn’t want to take our socks off. The bed was lumpy and stiff. The room smelled the smoke the entire 3 days we’re there, even though we requested non smoking. The elevators reeked of weed. We used the gym and it had outdated equipment and half the free weights were missing. The sanitation wipes were gone, so who knows when the last time anything in there was sanitized or cleaned. There’s clearly remodeling going on because signs were removed and multiple desks were out of service, and valet is permanently closed. We didn’t know where to park at first because the entire entryway is blocked off with construction. It looked like a once popular hotel that is quickly declining. Big cameras in the elevators because they want you to know you’re being watched. We were woken at 3am to blasting music from our neighbors. Signs on the bathroom mirror say you must call for room service. Also noted on the mirror is a notice we are responsible for any damages or missing items, so check the room in advance. Not a nice touch. Makes it obvious this place has had a lot of trouble with people before, and made it not feel safe. We did not go to the casino, so we have no opinions there. The one good thing was the desk man at 3am was very friendly and called our neighbors to turn off the music.

Partner

6/10

Pleasant

24 Jun 2026

ernestine

Parking was terrible had to walk for with luggage front of hotel was closed off, no valet, only 2 luggage carts for whole hotel. Room didn't smell fresh smelled liked sewer the whole stay. Staff at front desk wasn't friendly at all. We stayed here before and enjoyed it but I guess since they're working on hotel customers get horrible treatment not too many casino hotels have disappointed Me but this one did.. If WE return maybe it will be after they remodel or sell whatever they're doing

Partner

10/10

Exceptional

23 Jun 2026

Ife

I have stayed at this hotel three times in the last few years. It is always impressive. I love the restaurants and bars on site.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Cyndi

Be aware that this a smoking facility! I am highly allergic to smoke and my room smelt like an ashtray. Checked out a day early due to health concerns and they would not refund me although I was promised a non-smoking room.

Business

6/10

Pleasant

22 Jun 2026

James

The front entrance was shut down due to construction and they are updating. This is very needed. Smoky all over. Only upside was the room, it was neat and clean.
Casino had one very small area that was smoke free.

6/10

Pleasant

22 Jun 2026

Esther

My stay wasn't the best nor was it the worst the most part I enjoyed was the peace and quiet. Didn't hear anyone in the hallways or any out side noises. I didn't have to ask for anything from the staff as much which was another good thing about my stay. My room was a little bit dirty and dusty (floors and vents) which bothered my allergies during my stay (luckily I stay prepared for these things when traveling) . Food at the restaurant was good I will add. I would go back if I was back in the area.

Partner

6/10

Pleasant

16 Jun 2026

Affiong

The furniture needs to be updated rooms need to be cleaned better and rooms smell

Friends

8/10

Excellent

16 Jun 2026

cordell

Clean room and free parking. Had a comfortable stay.

Partner

8/10

Excellent

14 Jun 2026

Barbara

This hotel was exemplary in cleanliness and size of the room. It was large and the bathroom was over the top! The bed was comfortable.
My only complaint was the smoke smell in the “non-smoking” room.
Also, I paid extra to be on the lake side, but very little of the lake was visible.

Partner

8/10

Excellent

14 Jun 2026

Cheryl

The room was super nice and very clean. Unfortunately there was only one set of towels and wash cloths for each of us even though we were booked for 2 nights. We asked for more to be brought to the room before leaving for the day but that didn't happen and by the time we asked that night, there were no washcloths available. We had to use hand towels as wash cloths instead.

Outside of the towels not making it to the room as requested, the staff in both the hotel and casino we're great!

Not a fan of the all of smoking in the casino but we hadn't planned to spend much time there anyway.

The outside entrance to the facility is blocked off so there's nowhere under cover of the elements to unload/load your vehicle. It wasn't an issue for us as the weather was good, but worth noting for visitors coming soon.

Partner

10/10

Exceptional

14 Jun 2026

Joyce

Very nice.

Family

10/10

Exceptional

14 Jun 2026

Jonathan

I think I found my getaway on weekends Spot for the summer. Thank you.

Self

6/10

Pleasant

14 Jun 2026

Alexandria

This use to be a Nice property but now it's ok. They No longer have Valet parking and the casino is basic.

Partner

10/10

Exceptional

13 Jun 2026

Anniya

Loved it and we really enjoyed our stay! Everything was clean and staff were accommodating. Restaurants had phenomenal food and we had a view of the lake from our room. Would stay here again!

Partner

10/10

Exceptional

13 Jun 2026

Kaitlin

Great room! Food options were slim but still good! Will return!

Business

10/10

Exceptional

13 Jun 2026

Matthew

Room was excellent. Very clean and the bathroom had a tub and shower. Beds were super comfortable. There was construction all around the outside but didn’t affect the stay. Hallway smelled of smoke but not overwhelming. Great deal for the price

Partner

8/10

Excellent

11 Jun 2026

stephanie

Stayed 1 night..Room was spacious, clean and comfortable, coffee pot in our room was broken..let the front lobby registration desk know and she made a note of it and gave us 2 free cups of coffee instead of having to pay for it at the coffee bar in their lobby..didn't really enjoy the casino..smoking and small payouts..so didn't stay long

4/10

Poor

10 Jun 2026

James

Not very reasonable or clean

10/10

Exceptional

10 Jun 2026

Julie

Room was very clean and comfortable and staff was very nice and professional.

Friends

2/10

Poor

09 Jun 2026

Rose

The entire hotel smelled of cigarette smoke especially the room. Reservation was cancelled because there was no way to confirm check in online. Even though message was sent prior. The train from Missouri didn’t arrive until 8:30! Asian restaurant was trash. Served frozen uncooked food!!! Never again!!!

Business

4/10

Poor

08 Jun 2026

Randy

The are a outside the hotel was terrible the rooms were clean but smelled like pot smoke.

Partner

10/10

Exceptional

06 Jun 2026

Jackie

I would love a microwave in the room.

Self

2/10

Poor

01 Jun 2026

Sean

Bed mattress outdated, short on staff at primary check in time only one agent. Also whole hotel even no smoking areas smells like Pot and cigarette smoke.

Self

10/10

Exceptional

31 May 2026

Trina

Excellent….had a great weekend

10/10

Exceptional

29 May 2026

James

Nice and helpful staff great help andd thoughtful

Partner

10/10

Exceptional

28 May 2026

Randy

Very friendly staff, helpful and was able to accommodate us thank you very much

8/10

Excellent

28 May 2026

James

Ok

8/10

Excellent

28 May 2026

Angel

Decent hotel and good casino

Self

4/10

Poor

28 May 2026

LASHONDRA

Rooms were clean we were given the wrong room (handicap room) we requested a room with a bath tub on a non smoking floor. The hallway smelled like someone was smoking marijuana next to my room on a non smoking floor! Valet sleeping on duty we waited 30 minutes and had him paged several times.

Partner

10/10

Exceptional

27 May 2026

Cisco

Stay sgain

10/10

Exceptional

26 May 2026

Jacob

Awesome place to stay casino is nice!!!!

Partner

2/10

Poor

23 May 2026

Ryan

Disrespectful neighbors. no microwave around other than the lobby. Heating and cooling didn't move to where it would be more comfortable for my wife and I. Staff was shocked that my wife and I were married and referred to us as my wife and I being friends. My wife and I are in an interracial marriage so yes she is my best friend but she's more than that, she's my wife. There was the scent of cigarettes on a floor that wasn't supposed to have smoking to include a strong odor of weed. When we asked for help at the front, the staff seemed like we were bothering them. We checked out a whole day in advance from our checkout date and had the staff member up front tell us we'll be compensated for that but when I checked my bank account, that didn't happen, they instead charged us more money. The area of the hotel is nowhere near anything useful or fun. I'll never be back or any of this hotels affiliated locations.

Partner

10/10

Exceptional

23 May 2026

Ricardo

Love this hotel and.casino

10/10

Exceptional

22 May 2026

Kyle

My only gripe was the lack of towels in bathroom. No washcloths at all. Just hand towels and 2 big towels

Partner

8/10

Excellent

19 May 2026

Jennifer

Ok

Partner

4/10

Poor

19 May 2026

VISHALKUMAR

During check-in, we were assisted by Victoria at the front desk. We arrived at 1:00 PM, ahead of the standard 3:00 PM check-in time, and were informed of an early check-in fee of $50, a $23 service fee, and a $50 deposit — which we understood.
However, what made this experience deeply upsetting was how we were treated. We had pre-booked 2 non-smoking double bed rooms, yet Victoria told us no double bed rooms were available before 3:00 PM. After repeatedly requesting assistance, we were only offered a smoking room to get ready in — which was completely unacceptable given our confirmed reservation.
What troubled us most was the feeling that we were not treated with the same respect and courtesy extended to other guests. This was the first time we experienced what felt like racial discrimination in the United States, and it left us feeling unwelcome and humiliated at a place that should have made us feel at home.
We hope the hotel management takes this feedback seriously, reviews how guests are treated at the front desk, and ensures all guests — regardless of their background — are served with equal dignity and professionalism.

Business

8/10

Excellent

19 May 2026

Camalla

Complimentary valet parking was great!

Friends

6/10

Pleasant

18 May 2026

Shannon

Hotel is older and run down. There are still smoking rooms so the whole building smells like stale cigarettes. Our room was on a non smoking floor but smelled like smoke. Our room was not clean - frig still had stuff in it and sticky spots on the counter tops. Casino is small and just ok.

Partner

6/10

Pleasant

18 May 2026

jarvis

The A/C wasn't working in the middle of May. wouldn't go below 75. maintenance came and did nothing. the hallway was cooler than my room. I would've rather slept out there. Our room wasn't turned even tho we left around 9am each morning.
Don't have high expectations.

Partner

10/10

Exceptional

17 May 2026

Kasey

Great room, it was clean and had great water pressure, the staff was very nice and helpful.

Partner

6/10

Pleasant

16 May 2026

Alicia

the staff was very pleasant

Self

10/10

Exceptional

11 May 2026

Tyrone

Easy access, easy going, enabling more time to properly plan the day,eat and gamble!! And I won!!
Staff was very accommodating and attentive. The locals are very friendly and seems to know most employees which, let's me know that everyone got your back. Awesome!!!!!😎

Partner

4/10

Poor

10 May 2026

Melissa

If you are not a smoker- this is NOT THE PLACE FOR YOU! We had 4 nights reserved and only stayed 1. Even the bedding reeked of stale cigarette smoke. My daughter had a difficult time with smoke reaction. They would not refund the rest of our trip. Disappointing.

Business Family

4/10

Poor

09 May 2026

Anthony

Stayed on the 9th floor. Had an odor of bad food or urine by the elevators. The night we chucked in and the next day.
Over night a foul odor was emitting into the room

At one time, the hotel was premier but that seems to of been a long time ago.

Partner

2/10

Poor

03 May 2026

Danilo

Never again! Dirty place

8/10

Excellent

03 May 2026

michael

Good size rooms with a nice view.

Partner

10/10

Exceptional

29 Apr 2026

Keshia

Make sure other people hair is cleaned up out bathroom

Partner

10/10

Exceptional

28 Apr 2026

Brittany

It was an amazing experience! I will definitely be back! Great customer service, and clean room. I have no complaints except i wish i stayed longer.

Partner

10/10

Exceptional

28 Apr 2026

Dana

Bar was ok. Loved the big tub

Partner

10/10

Exceptional

25 Apr 2026

JAMES

Ok

4/10

Poor

23 Apr 2026

Brandi

Room air conditioner on the 11th floor wouldnt go down below 77° I called front desk and they said it works on motion which definitely was not the case and just a cop out. Paid $200 for a Hot Stuffy room

Partner

10/10

Exceptional

22 Apr 2026

Reginald

Great staff especially at check in

Family

8/10

Excellent

21 Apr 2026

Raven

Yes and Yes