Name: Sonesta Simply Suites Lansing
Address: 2520 173rd St, Lansing, 60438, US

10/10

Exceptional

25 Jul 2026

Tiffany

Everything great drag clean

2/10

Poor

19 Jul 2026

Demetria

The hotel is nothing like the pictures online, they are AI and the motel is a roach motel everything is outdated and rusty. The guy at the front desk was very nice and helpful but the place was dirty and very unsanitary. I don’t recommend anyone go there!

Partner

4/10

Poor

17 Jul 2026

James

Currently under construction. Very damaged rooms with stains present.

Self

2/10

Poor

16 Jul 2026

Peggy

Do NOTstay here. We could not get our keys to work so was not able to go out to get food as a group.Since one had to stay in the room to let the other one back in.We saw numerous girls show up ask for a room key then after accepting cash from the men and then head off to the room only to leave a hour later.
The one room had no hot water for showers.
We reserved 3 double rooms when we got there we got 2 double rooms and 2 single rooms the 4th room was not needed BUT stated we could have it and we could but a couple of the 4 grandkids that was traveling with us....in which the oldest was 10 in the room to SLEEP ALONE.
They had a robbery next to the motel in broad daylight
We left after only a few hours as we feared for our life
I felt our money should have returned but desk wouldn't do it

Family_with_children

4/10

Poor

04 Jul 2026

Ariana

I have stayed at other Sonesta locations, but this property did not appear to be ready for guests. There were areas where chunks of paint were missing or just not covered, among other things and it made the room look dirty. There was mold in the shower. The elevator smelled. There was water dripping from the lights behind the front desk. Also, there was a storm this night, so it knocked out the power in the entire hotel, so the room got hot because there was no AC. I understand that is out of their control but there should have been a back up generator to make sure the guests were comfortable. Also, with the outage, it caused the fire alarms to malfunction and continuously go off between 3 am and 5 am. It was not a pleasant stay.

Pet

2/10

Poor

03 Jul 2026

Jessica

Not clean, no help, torn down room, good AC

4/10

Poor

26 Jun 2026

Kenyatta

I think the advertisement was misleading because they didn’t state that it’s under construction. The hallways smelled of marijuana and the beds are extremely hard. The refrigerator in my room was very dirty.

6/10

Pleasant

22 Jun 2026

Lisa

My room was cleaned very well but cigarette burns throughout room..sink.tub carpet burns.

Friends

2/10

Poor

18 Jun 2026

Emran

Room smelled. Holes in the carpet. Holes in the TV console. Broken counter. Not worth. I just needed a place to crash for the night. Was too tired to go elsewhere. Do not recommend. Was not that cheap to deserve this.

Self

2/10

Poor

14 Jun 2026

Jennifer

I was very disappointed in my stay at Sonesta. The night my daughter and I made it to the hotel, after traveling into town, the person at the front desk was not pleasant as I checked into the room. Once we made it to the hotel, our bed seemed clean and inviting and the air conditioner worked well. Those are about the only complements I can provide. The facilities in the room were not clean. The toilet seat was dirty and had urine droplets on it. The TV did not work. The room was dusty and dirty, like no one had been in there in quite a while and like it had definitely not been freshened up before we were allowed to stay there. I considered calling the front desk and sharing my complaints but after traveling I was too tired and I had already interacted with an unpleasant staff member. I was simply not up to not having my concerns heard/addressed. I will not be staying in that hotel nor will I recommend it to others.

Family

4/10

Poor

02 May 2026

Erica

It’s an outdated hotel. It was going under renovations while I was there.

Self

4/10

Poor

26 Apr 2026

Adrin

They was remodeling the second floor smelt just like paint beds was very old and uncomfortable. Furniture is old paint chipping no ice machines would I stay here again certainly not was very unhappy. our room door could barely shut. We had to slam it to make sure it was closed. It was very unsecure. Never will. I stay here again and for the price it should’ve been better.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Jose Luis

Very good for long stays, good value

Self

8/10

Excellent

19 Apr 2026

Leonard

I’d stay again, had no complaints. Room was clean & everything worked.

Partner

10/10

Exceptional

17 Apr 2026

Kyra

It was decent shower didn’t get as hot

Partner

8/10

Excellent

13 Apr 2026

Aviana

Clean room and kitchen suitable for cooking

Pet

10/10

Exceptional

01 Apr 2026

Vitali

Good stay

2/10

Poor

21 Mar 2026

Bridgett

Dirty disgusting and real ghetto

Partner

10/10

Exceptional

18 Feb 2026

Ryan

Great location and easy check in

4/10

Poor

05 Feb 2026

Elisabeth

The furniture in the room was run down. Our bed was super squeaky and the entertainment center was falling apart. The whole apartment smelled bad and there was a roach in the bathroom.

Leisure Family

10/10

Exceptional

04 Feb 2026

Malcolm

Grea

10/10

Exceptional

28 Jan 2026

Malcolm

Great

Leisure Self

2/10

Poor

27 Jan 2026

Denisia

The hotel was not the cleanest, it seems more like a motel then hotel

8/10

Excellent

22 Dec 2025

Mary

The bathroom was not very clean. There was hair on the sink and the toliet seat was not very clean. Outside of that, the room was clean.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Termaine

The room were spotless. No smell, no smoke. The bed has a nuke on it, meaning it felt very very good. The staff and housekeeping are very pleasant and made check in very smooth and easy. Good coffee and many restaurants and stores around for any convenience.

Business_and_leisure Friends

10/10

Exceptional

07 Dec 2025

Tiara

Yes

Friends_and_family Family

4/10

Poor

16 Nov 2025

Oniyah

The shower water was freezing cold.

2/10

Poor

04 Nov 2025

Justin

Absolutely no hot water for my shower in the morning.

Come out to find my truck windows smashed out and everything in my truck was ransacked.

Business

2/10

Poor

02 Nov 2025

Amatol

Staff was rude. Upon check in the front desk agent was picking his feet and eating at the same time. The room had two beds that were stained. Fridge, kitchen and bathroom was outdated and as if they haven’t cleaned it in years.

Business Self

4/10

Poor

02 Nov 2025

Josh

As I was checking you in, I observe roaches coming in from the front desk towards the lobby area. I also smelled roach spray. When I did go to my room, the rolling chair that was underneath the desk was broke, Furniture was scuffed up badly, both the kitchen and the bathroom water levels did not issue our hot water. The bed needs updating. Not comfortable at all.Lastly, as I walked through the hallway, the carpet was filthy and various unpleasant smell in the hallway. We primarily booked the hotel because we were not going to be in the hotel much except for to change clothes, shower and sleep. Please do an overhaul and check out some of your local hotels and see how they are maintaining. Roaches can be deadly and also Travel in baggage or someone’s person.

Leisure

2/10

Poor

31 Oct 2025

Evelyn

Rooms are not as clean and they smelleed likes sigarates. Rooms need to be upgraded for what you are paying for.
This was my first and last time I would be staying their.
There was also problems with the bathroom tub, water wasn't running down.

Partner

8/10

Excellent

24 Oct 2025

Salvador

NICE SETUP FOR EXTENDED STAY

Self

4/10

Poor

22 Oct 2025

Rachel

Room clean. Staff ok

Business Self

8/10

Excellent

21 Oct 2025

Boley

It was ok until that baby roach came out of the ac

Business Partner

2/10

Poor

13 Oct 2025

Terrel

Bug infested, floor, walls, bathtub, bathroom counter, and on the pillow

Leisure

2/10

Poor

13 Oct 2025

Marrion

Room was disgusting never been in a hotel so nasty and smells were awful. Would not recommend this hotel carpet was sticky had to keep washing my feet had lot of fruit flies couldn't put your food down. Talked to the front desk staff and complained he said all his rooms are like that i just checked out couldn't believe he said that.

2/10

Poor

12 Oct 2025

Syrai

Dirty. Bugs. Old furniture. Terrible smell. Bug frequency repellents all over the room. We left immediately after first look.

2/10

Poor

10 Oct 2025

J

The smell was awful, and the room was unclean and lacked towels. The hotel rep was not friendly or welcoming at this establishment. The price of the room should have been 20 dollars it was not worth the cost.

Friends_and_family Family

2/10

Poor

23 Sep 2025

Michael

Dump

This was one of the worst, most disgusting places I've ever stayed in. The kitchen cabinets were falling apart. They were completely empty. This was supposed to be a suite. What a joke. The shower had little to no hot water and a hole in the wall.

Friends_and_family Friends

2/10

Poor

22 Sep 2025

Erika

Terrible hotel outdated full of roaches unkept.

Self

2/10

Poor

15 Sep 2025

Ahmad

I couldn’t stay there for more than 10 minutes because it’s so dirty

2/10

Poor

11 Sep 2025

Kristoffer

The computer would not allow them to check me in. The employee was rude about it and rushed me out the door. It was a terrible experience.

Business

10/10

Exceptional

08 Sep 2025

Demia

Great place! Close to everything!

Great stay and very quite! Close to everything and prime location. Just know there is NO BREAKFAST included!

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Winfred

Amenities MIA

Why no ice machine? There was supposed to be Breakfast but there was NONE.

Business

2/10

Poor

07 Sep 2025

Donnis

Got into my room and roaches were crawling on the walls. I am still waiting on my refund from the room. I ended up having to leave and stay someplace else.

Leisure Self

4/10

Poor

06 Sep 2025

Leslie

Disappointing Stay at a Previously Enjoyed Hotel
I’ve stayed at this hotel before and had a great experience, which makes this recent stay all the more disappointing. Upon entering my room, I was immediately met with an unpleasant odor. It only got worse from there.
There were short, curly hairs on the bathroom sink and inside the tub (clearly not mine, as I have a low fade), and long hairs hanging from the shower curtain. The refrigerator smelled strongly of mold, and the kitchen area was unclean, with a stove that appeared grimy and neglected. The curtains had noticeable stains that were highly inappropriate and off-putting.
When I brought these issues to the attention of hotel staff, I was told they couldn’t move me to a new room and wouldn’t be sending housekeeping to address the situation. Instead, I was offered a refund. Unfortunately, due to the late hour, there were no nearby hotels with availability, so I had no choice but to stay the night in these conditions.
This could have been avoided with a basic level of cleanliness and customer care. Had they simply cleaned the bathroom or made a minimal effort to resolve my concerns, I wouldn’t have felt the need to write this review. WONT SPEND MY MONEY HERE AGAIN.

Business_and_leisure Partner

6/10

Pleasant

06 Sep 2025

Leslie

Disappointing Stay at a Previously Enjoyed Hotel
I’ve stayed at this hotel before and had a great experience, which makes this recent stay all the more disappointing. Upon entering my room, I was immediately met with an unpleasant odor. It only got worse from there.
There were short, curly hairs on the bathroom sink and inside the tub (clearly not mine, as I have a low fade), and long hairs hanging from the shower curtain. The refrigerator smelled strongly of mold, and the kitchen area was unclean, with a stove that appeared grimy and neglected. The curtains had noticeable stains that were highly inappropriate and off-putting.
When I brought these issues to the attention of hotel staff, I was told they couldn’t move me to a new room and wouldn’t be sending housekeeping to address the situation. Instead, I was offered a refund. Unfortunately, due to the late hour, there were no nearby hotels with availability, so I had no choice but to stay the night in these conditions.
This could have been avoided with a basic level of cleanliness and customer care. Had they simply cleaned the bathroom or made a minimal effort to resolve my concerns, I wouldn’t have felt the need to write this review. WILL NEVER STAY HERE AGAIN…

Business_and_leisure Partner

10/10

Exceptional

27 Aug 2025

Yuri Aleksei

Good

Business_and_leisure Friends

6/10

Pleasant

17 Aug 2025

Nancy

It was ok, other then the roach in the bathroom

2/10

Poor

17 Aug 2025

Judson

Checking in things seemed fine. The next morning found no hot water, no hairdryer. The kitchenette was not equipped with anything, not even coffee pot. Did not recieve the touted grab n go breakfast. Other guests reported biting ants in their bed and just a trickle for water pressure.

Leisure Partner

4/10

Poor

17 Aug 2025

Derrick

Didn't like the fact that ants were crawling in the bed and was making me itch

2/10

Poor

16 Aug 2025

Norma

The charged my card 250 extra. The staff was garbage and rude

Family_with_children

4/10

Poor

12 Aug 2025

Jonathan L

Property was not safe. Property was not willing to help you. Couldn't check in had to sit in car until contact third-party to make them check us in. No remote for tv. Door to outside broken and had easy access from anyone. When mentioned to front desk, seemed to be unconcerned.

Business_and_leisure Partner

2/10

Poor

12 Aug 2025

Ricardo

I can’t believe how they’re still doing business with that property is a total disaster

Business Family

4/10

Poor

10 Aug 2025

Verified traveler

Your choice......

We have mixed feelings...you can decide for yourself when reading this review... We were welcomed with a smile and safe for the weekend. Vehicles included. The rooms where tidy and clean.....but what the chemicals could not hide was a smell I cannot articulate on paper....I had hay fever the whole weekend due to people smoking...The room's furniture need TLC or new ones... So overall if you are only looking for a nights accommodation to put your head down for the night and leave the next morning and do not have allergies...go for it.... If you are a neat freak and have any form of OCD, stay clear......this will not suit your needs....

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Andrea

I needed an unexpected last minute stay. This was convenient, clean, and without nonsense-which I prefer while handling other more important business endeavors.

Business

6/10

Pleasant

31 Jul 2025

Angela

N/a

2/10

Poor

27 Jul 2025

Pamela

The property had a stop work notice on the front door which indicates that they do not follow proper procedures.The Clerk changed my address on my reservation without asking. Also the grab and go breakfast that was indicated on THEIR website was just coffee and tea. My room smelled like mold and urine. There wasn't a blanket on the bed. Also, I had to kill a roach. I believe the rating for this place is way too high and it was expensive too. The room was so humid that my wet shirt I hung up in the closet for 2 days didn't dry. I don't know how it was done, but the items I left in the trunk of my car were moved around when I opened it the next morning.

Leisure Self

6/10

Pleasant

23 Jul 2025

Arrianna

Some of the light didn’t work in the room, phone didn’t work, staff were not friendly. Etcs

4/10

Poor

22 Jul 2025

Christopher

Okay

Somewhat dated. Didn't like staying on the 1st floor.

Partner

8/10

Excellent

21 Jul 2025

Leeann

Decent room for decent price

2/10

Poor

21 Jul 2025

Precious

DO NOT RECOMMEND

Bed bugs have bitten us every night

Friends_and_family Family

6/10

Pleasant

19 Jul 2025

Linda

The stay was great

2/10

Poor

18 Jul 2025

Felecia

It was too noisy and had bugs.

Family

10/10

Exceptional

18 Jul 2025

Linda

Overall we enjoyed our time here it definitely has a great home away from home feeling!

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Verified traveler

Disappointed

The pictures that shows on the website are false advertisement. The rooms and entire hotel is absolutely a mess. I would not recommend this hotel at all to anyone. The receptionist had a smart mouth and was extremely rude.

Friends_and_family Family

4/10

Poor

13 Jul 2025

Nicole

The rooms are horrible , stains on bed I stayed in room 337 and there was nasty stains on bed trim on walls were peeling off in bathroom and other areas of the wall throughout , but besides the nasty room I loved the property but I won’t be returning due to the nasty room .

Leisure Pet

10/10

Exceptional

11 Jul 2025

Linda

Extreme quietness and cozy not bad compared to the surroundings

8/10

Excellent

11 Jul 2025

Linda

Very nice and comfortable feeling the area is not so hot due to the red roof end but otherwise it's okay

10/10

Exceptional

11 Jul 2025

Linda

The property it self was good very quiet and comfortable no complaints

Leisure Family_with_children

4/10

Poor

06 Jul 2025

Sharon

The property was unsecured none of the doors leading to the outside were locked. The first room they tried to give us had a tub that did not shut off all the way and when we explained that to the staffand asked for a different room he had to go up and verify what we were saying was true before he would give us a different room.

Leisure Partner

2/10

Poor

03 Jul 2025

Kristy

Doesn't look like the pictures. Very sketchy place

Leisure Family

4/10

Poor

01 Jul 2025

Verified traveler

Clean but rundown. I had to stay here due to a car breakdown on a road trip. I wouldn't have otherwise.
It was nice the room had a fridge / mini kitchen but there were no utensils or dishes so sort of hard to make use of it. Bathroom smelled like smoke in the vents coming from other rooms.

2/10

Poor

21 Jun 2025

Jacqueline

Horrible it looks nothing like the pictures i would never ho there again, i have nt good to say 3 pillows and it looks like they havent remod9since 1963 i wasnt even born yet

Leisure Partner

6/10

Pleasant

15 Jun 2025

Stacy

It was good for a place to sleep for the night. Nothing extravagent.

Leisure Partner

6/10

Pleasant

15 Jun 2025

Kimberly

The hotel rooms are very dirty looking, the carpet very dingy , the rooms has an odor to them. Paint peeling off wall. Only good thing i can say was the location. The furniture (loveseat) cracked, very old. The dressers very old with peeling paint. The staff was friendly but this hotel needs alot of inside work.

Partner

10/10

Exceptional

12 Jun 2025

Terrance

Great

2/10

Poor

08 Jun 2025

Tytiana

I have bites all over my leg

Leisure Partner

6/10

Pleasant

08 Jun 2025

Jess

It was okay, just everything look and smelled very run down and old. Lady at check in didnt seem to like her job very much.

Leisure Friends

10/10

Exceptional

03 Jun 2025

Lachelle

Great stay

Business_and_leisure Partner

4/10

Poor

03 Jun 2025

Daryle

Smoky room, soiled curtains, outdated furniture,

2/10

Poor

27 May 2025

Nereyda

I tried to stay here last Friday when walking into my room the bed was infested with bed bugs. The staff was so rude and had no respect

2/10

Poor

21 May 2025

Angellina

I left with

10/10

Exceptional

18 May 2025

Deonah

I appreciate the staff very much !!!

Business_and_leisure Self

6/10

Pleasant

16 May 2025

John

My refrigerator did not get cold

Business Self

8/10

Excellent

06 May 2025

Winfred

No ice

Why no ice machine? Had to go off property to get ice.

Business

2/10

Poor

05 May 2025

Vaughn

Refund

There were bed bugs. I immediately checked out.

Self

2/10

Poor

04 May 2025

Bathsheba

My stay was terrible, first when i get there the hallway smells like an animal. Then when i turn the tv on in my room the soeaker in the tv must have been busted because it kept making this cracking sound. Then when i went to ask where the ice machine was, the extremely rude man told me to go to the gas station and get ice. The water in the bathroom sink barely came out. I checked out the same day i checked in. Terrible stay

Partner

8/10

Excellent

03 May 2025

Erica

Rooms are ok and the staff is nice.

Leisure Partner

8/10

Excellent

01 May 2025

Erica

Comfortable for a quick stay just wish it was updated more and had breakfast in the morning.

Leisure Partner

2/10

Poor

27 Apr 2025

George

Trusted brand. Surprised

10/10

Exceptional

24 Apr 2025

Susan

Nice rooms

10/10

Exceptional

18 Apr 2025

Danyell

Clean

Business_and_leisure Friends

10/10

Exceptional

18 Apr 2025

Pamela

If they’re going to have their guest have animals, make sure they clean the carpet better it smelt like a litter box

4/10

Poor

17 Apr 2025

joann

room had a leak and towel i used to wipe the floor was black with dirt. They didn’t offer anything for this inconvenience.

Leisure Family

2/10

Poor

15 Apr 2025

Verified traveler

Pissed

I did not stay at property I have been trying to reach out since 4/13 I wanted to switch locations because me and my family didn’t feel safe staying there. We stayed across the road at sleep in. I need a refund this isn’t a standard hotel this location people is living at.

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Musa

Very good

8/10

Excellent

08 Apr 2025

Melanie

My stay

Comfortable and clean just needs updating. Mattress was uncomfortable.