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Holiday Inn Express Suites Merrillville By Ihg
Merrillville - IN · United States
8460 Mississippi StView location
8.4/10Excellent840 Reviews
Cleanliness8.6/10 8.6
Service8.8/10 8.8
Comfort8.8/10 8.8
Condition8.6/10 8.6
Neighborhood9.0/10 9.0
Amenities8.4/10 8.4
See all ratingsPhotos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Holiday Inn Express Suites Merrillville By Ihg
When you stay at Holiday Inn Express & Suites Merrillville by IHG in Merrillville, you'll be in the business district, within a 5-minute drive of Westfield Southlake Mall and Vibra Hospital of Northwestern Indiana.
This hotel is 11.9 mi (19.2 km) from Indiana Dunes National Park and 14.2 mi (22.9 km) from Lake Michigan. Make yourself at home in one of the 96 air-conditioned rooms featuring microwaves and flat-screen televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No alcohol served onsite
Events/parties not allowed
LGBTQIA+ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 10:00 AM to 10:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Alcohol is not served at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
-
Minimal age
21
-
Spoken Language
English
Spanish
Nearby attractions
Westfield Southlake Mall
1 km / 0.6 mi
Vibra Hospital of Northwestern Indiana
3.5 km / 2.1 mi
Pinnacle Hospital Crown Point
3.5 km / 2.2 mi
Methodist Hospitals Diabetes
4.3 km / 2.7 mi
Albanese Candy Factory Store
4.9 km / 3.1 mi
Team Combat LIVE
4.8 km / 3 mi
Turkey Creek Golf Course
6.7 km / 4.2 mi
Deep River Water Park
8.1 km / 5 mi
South Shore Arts- Crown Point Branch
8.9 km / 5.6 mi
Old Lake County Courthouse
9.1 km / 5.6 mi
Lake County Historical Museum
9.1 km / 5.7 mi
Crown Point Sports Complex
9.8 km / 6.1 mi
Indiana University Northwest
13.1 km / 8.1 mi
Lake County Fairgrounds
13.6 km / 8.4 mi
Franciscan Health Crown Point Hospital
14.4 km / 8.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen BedsSUI.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
SUITE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express Suites Merrillville By Ihg
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Holiday Inn Express Suites Merrillville By Ihg
100
reviews shown
Beverly
False fire alarm sounding. Questionable cleanliness of first floor ice machine. Difficult to use computer in computer center. Love everything, else and will return.
Fawad
AC broke down overnight and it was hot night . They left fan and property was booked and no room was available. They compensated apparently with 1000 IHG point . This was not what I would expect after spending whole night in hot hell .
Juan
The room was clean, the staff were very nice. We had stayed across the way at Tru by Hilton. Holiday Inn was great to stay at. The room at Tru by Hilton did not have a microwave for leftovers. We will be staying at Holiday Inn next year when we return.
Nicole
They decided to put chemicals in the pool at noon on the weekend of Fourth of July. So the pool was unusable from noon till the next morning. That really was the only reason we were stopping midway between trips to give our kids a break. Why not put chemicals in overnight?? Then the pancake maker was broken the next morning. So two things we had hyped up for our kids. The place was overall clean and the breakfast was good! Bacon was actually real bacon and not microwaved. I’ve never really had a holiday inn express with less than adequate a.c but we had it turned down to 68 overnight and it was still warm in the room. We wouldn’t stay again.
Anitra
The hotel was very clean and friendly I would most definitely recommend.
Emily
The pool was merky, not sure why but still swam and seemed ok. Breakfast was excellent and so many choices. Staff was very helpful.
Kevin
Great experience overall
Patriciasx
The suite was terrible. It was crowded, the carpet seemed dirty. The sofa bed mattress was old and stained. The blanket given was stuck together with something blue. The queen bed had a lumpy mattress which hurt my back. Hot water smelled like sulphur. There was mold on the floor near the tub. I’ve stayed here before in different kind of room and it was lovely. This room was unsatisfactory.
The staff here is so pleasant. What a shame that this room was not up to standard.
The staff here is so pleasant. What a shame that this room was not up to standard.
Viviana
Clean room amazing staff and great parking
Chad
Biggest problem here was musty smell throughout hotel. Beds were ok but not great. Nice staff ok breakfast
ilker
Breakfasts starts at 7 . Kind of late. If you have an early check out like I did, keep that in mind.
Jayashree
Our room was spacious. They didn't have a coffeemaker in the room since the coffee was available 24/7 in the lobby. The towels were very thin, the toilet paper felt like it was 1-ply. The shower in the room was dripping half of the water via the spout below since the mechanism wasn't working properly. That left us with very low pressure showers on the 4th floor.
Gary
R
NACHIKET MADHAV
Clean room good breakfast
Melissa
Friendly
Dana
Clean, spacious and quiet room. Good hot breakfast
Houston
The staff is helpful and pleasant. The people working here wanted to be there and seem to enjoy their jobs. The facilities are clean and modern. The breakfast area was clean and well maintained. The location is close to the expressway convenient and well-lit.
Kristen
I typically never stay at the Holiday Inn for my own reasons. Having stay 6 nights I am a new believer and will for sure be returning. My family enjoyed the breakfast every morning and the property was well kept. I’m sold and will be returning in July and August.
Maria
Nice and clean hotel, very friendly front desk staff.
Olivera
Extremely clean! Nice and new
Cameron
Our stay was great. The rooms were quiet, parking was convenient and the breakfast was really good. The staff at the front desk were helpful and accommodating.
If I can say 1 thing that needs improvement, it would be to clean the shower more thoroughly.
If I can say 1 thing that needs improvement, it would be to clean the shower more thoroughly.
Ty
Holiday Inn Express is always clean with friendly. Some are less expensive than others but usually a good price.
Christina
Booked through Expedia. Arrived at night to check-in. Turn away due to overbooking, found another place to stay last minute. As a woman from out of town this was very frustrating.
Had to pay for another room elsewhere. Never received a refund after 3 attempts.
Had to pay for another room elsewhere. Never received a refund after 3 attempts.
Henry O.
Stayed here for my son game, in a great location and loads of places to eat. Room was nice really spacious, the decor was nice in my opinion. Love that there wasn’t a lot noise outside the hotel or inside by other guests. If we ever in that area for a game I’d stay there for sure.
Nichele
Absolutely love staying here i give it a 10. Very comfortable, staff warm and welcoming. Nice pool. Very clean!!!
Amy
The staff was very friendly, the room was clean and the beds were comfortable. Breakfast was wonderful - buffet with eggs, meats, breads, yogurt, etc. - something for everyone. We enjoyed our stay.
Kaitlyn
The room was clean the staff was very defensive. The front desk lady was warning us that all the rooms were filled and they were over booked. She also told me that the 3pm check in is not promised and that we had to wait an unknowing amount of time before our room would be ready . Which is understandable but instead of just informing us she got defensive even though we were not mad about the circumstances.They also were vacuuming the hallways at 10pm on a Saturday night.
Tammy
Everything was good for the most part. The shower was horrible water pressure. The bed was so confirmed, thank you for the comfortable bed.
Melissa
My daughter pulled the couch out to sleep in it and found some clothes that were not ours in the couch. The pool was very, very cloudy and stunk like chlorine so strong we couldn’t sit in there. Our bathtub and sink did not drain very well. Breakfast was good. Parking very easy
Jesse
Our room wasn’t very clean. There was food in the refrigerator from the prior people. The shelving was dirty, and the drips had holes in it. I was dissatisfied.
Katina
Parking was great. Staff was friendly.
Divyansh
The room was clean.
Jennifer
Nice budget level hotel. Comfortable beds. Quiet rooms, easy on/off highway. No notes
Eriqua
Clean room
Peter
Bathroom had \"moving\" tiles on the floor that was dangerous.
Michael
Super clean room, friendly staff, great breakfast.
Theresa
Room was clean, only staff we came in contact was the young lady who checked us in. She was pleasant and very professional. Mattress was ok but needs to be replaced soon. Parking lot was horrible definitely needed to be plowed
Lawanda
Room was perfect, hotel amenities were great and the staff were excellent!
Wyndi
Clean and beautiful room
Barth
Awesome!
christina
Stay was great. Staff very welcoming, room was clean, beds were soft and refreshing and not noisy. Breakfast has a good spread good selection. Front desk was very helpful and nice.
Would definitely stay here again.
Would definitely stay here again.
loren
Yes
Sean
Clean room, very nice staff and good breakfast
Farrah
Front desk staff were amazing! So friendly and helpful. It’s nice to arrive and feel welcome! The rooms are big and super clean. Beds are comfortable and good pillows. Highly recommend
Sandra
The staff for the most part was courteous.
the young black girls that worked on and off spoke and were friendly when we came and went from the hotel. The large white lady and the medium sized woman with dark hair did not feel the need to meet or greet. The coffee pot was out of commission the last two days of our visit which was a real bummer. Last time we were at this motel (last year for a family wedding) the washer and dryer were out of commission, there seems to be a trend. Overall, the stay was okay--however this hotel could train some of its staff on customer relations and also hire a timely and responsive handyman. The rooms were clean, the beds comfortable and the cleaning staff were affable and did a good job. The breakfast was hit or miss and not as good as last year so mainly we ate out.
the young black girls that worked on and off spoke and were friendly when we came and went from the hotel. The large white lady and the medium sized woman with dark hair did not feel the need to meet or greet. The coffee pot was out of commission the last two days of our visit which was a real bummer. Last time we were at this motel (last year for a family wedding) the washer and dryer were out of commission, there seems to be a trend. Overall, the stay was okay--however this hotel could train some of its staff on customer relations and also hire a timely and responsive handyman. The rooms were clean, the beds comfortable and the cleaning staff were affable and did a good job. The breakfast was hit or miss and not as good as last year so mainly we ate out.
Marquita
The shade had a big hole in it. And the tile around the base board was falling off.
James
Clean rooms very close to softball fields and outlet mall
Mark
Clean Room
Tammy
This is a good place to stay however the workout area was like a sauna and the thermostat was broken.
Jennifer
Breakfast was good. Room was clean
Natvarlal
Clean and welcoming.
Jorge
Safe, grate
Robert
Quiet, comfortable, good breakfast options
Anise
Bathrooms could use a refresh. Shower looked pretty dirty. Check in was a bit slow due to computer issues but stay was pretty nice.
Edwin
Very clean!
Kaye
I didn’t get last night refund, even though I paid for cancellation insurance. We left after one night, early the next morning
Amanda
Easy check-in, pool was open until 10, 24 hr fitness, great breakfast, easy parking. The person who checked us in, was busy--hotel was full and she was alone--but took the time to be personable, professional, speedy with the check-in process. A little mold in the bathroom, water pressure was low in the shower are the worst I could I find to complain about. Would stay again.
Andrew
Secure and safe
Joseph
The first floor apartment smelled like bad mildew and we had a lingering headache after staying
MARY
Great place
Beth
Had a great stay and the bed was the most comfortable bed we have ever slept in. Our only complaint was parking. There was absolutely zero parking when we got back from a concert and that was due to semis and or trailers taking up multiple spaces:( we had to park over at the tru Hilton hotel and walk over.
akshaykumar
So good
Aaron
The hotel was clean and in great shape!
Food choices were good.
Beds were very comfortable.
The air conditioner in the room was awesome.
Food choices were good.
Beds were very comfortable.
The air conditioner in the room was awesome.
Rita
Very accommodating friendly staff. The girl running the breakfast bar was the sweetest person and handled the rush very well!!
Jelena
The only complaint was that there was no parking when we arrived later in the evening. There was a bus that took up 6 parking spaces and a pick up truck with a boat on a trailer that also took up 6 parking spaces. There should be a specific area for these type of vehicles. I had to park along a curb in front of the entrance which was Ok’d by the front desk personnel.
Sylvia
The staff was friendly. The rooms are spacious and clean.
Vincent
Family trip in Merriville IN.
Nice average hotel. Door to bathroom was a sliding door with no lock and 22 month kept opening it with other family members in it and without them too. Finally just had to hold her constantly. Also, trash cans very small. Not large enough for a family and kept overflowing.
William
Work
Clean, quiet, comfortable
kris
They will keep your $50 refundable deposit. I don’t smoke and I clearly did not damage anything. Unless they constitute sleeping in their bed and using their shower damaging.
Jalah
Floor had sharpie marker all on it
Nobody was ever able to bring us what we needed
Nobody was ever able to bring us what we needed
Aarika
We stayed for 4 nights with a family of 7. They were able to accommodate our large family without having to spend tons of money for an extra room. They serve breakfast, while it was the same options everyday it was delicious. Houskeeping tidied up everyday while we were gone. No smoke smell or loud noises during our stay. The pool is only about half the size of a normal pool but it was fun for our family. Great stay!
Jessica
I like the property and overall everything was nice
Kylee
We stayed 3 nights with family of 4. One of the cleanest properties we've stayed at. When we went down the hallway of our hotel room, it smelled of cleaning chemicals which was nice to know it was cleaned and not musty. Air conditioner in room was cold. Bedding was fresh on beds. Mattresses were not the most comfortable, but cleanliness of the room made up for it. Breakfast was great. Lots of options and was constantly refilled to not run out of hot or cold food options. We utilized the washer and dryer on site. Was affordable, but there was no option to purchase detergent. Dryer didn't get hot enough to completely dry our clothes. Check in and out was a breeze. Friendly and attentive staff. Would absolutely stay here again.
Katrina
Hotel was nicee and clean
Gilda
Great Stay! Our family came out and visited us in the hotel Lobby. Our room could not accommodate us all.But everything worked out My brother was especially comfortable in the lobby. He is a double amputee so he is always conscious about taking up space with his wheelchair! The staff treated us respectfully and made sure we were comfortable!. The1 thing the pool was not in good shape and closed during our visit. So my grandchildren did not get a chance to enjoy it. However, they went to the beach the following week!
Bill
Very quick and easy.
Rochell
Amazing experience!
Ericka
Comfy but hope you like music all night
Room is comfy , pool was cooling , kinda surprised at the $50 deposit my website didn't say anything about. Breakfast good, room good. However do not get a room above the lobby. You hear their music for the lobby ALL NIGHT LONG. Sounds like a jam session. Didn't get a lot of sleep at all. Besides that pretty good. DID like the full size shampoo, conditioner, body wash, etc. and Dove! Night light in bathroom was great for us to see by.
Seneika
Unattended Front Desk and Hostile Srvice
I arrived shortly after 1 a.m. after 13+ hours of travel to find the front desk completely unattended. I waited alone in the lobby for over 90 minutes with no staff, no access to my prepaid room, and no security. The alarm panel was beeping with a flashing trouble symbol, and I walked the hotel calling out “Hello?” multiple times. I even recorded video to show it was vacant.
There was a handwritten Post-it with my name, confirming they knew I’d arrive late. I had also called earlier to inform them my flight was delayed and was assured check-in after midnight was fine.
While I was on the phone with customer support trying to find another hotel, they called the front desk, and I answered since no one else was there. Well sometime after that, the front desk attendant finally returned.
Instead of apologizing, he was rude, aggressive, and intentionally intimidating. He said I had an “attitude” and even told me to “just go” because he didn’t like how I handed him my ID. He said I was “late for check-in” and he “didn’t have to give me a room,” despite knowing I was coming.
Other staff had been great, but this experience was unprofessional, disrespectful, and unsafe. I do not recommend this hotel to anyone.
There was a handwritten Post-it with my name, confirming they knew I’d arrive late. I had also called earlier to inform them my flight was delayed and was assured check-in after midnight was fine.
While I was on the phone with customer support trying to find another hotel, they called the front desk, and I answered since no one else was there. Well sometime after that, the front desk attendant finally returned.
Instead of apologizing, he was rude, aggressive, and intentionally intimidating. He said I had an “attitude” and even told me to “just go” because he didn’t like how I handed him my ID. He said I was “late for check-in” and he “didn’t have to give me a room,” despite knowing I was coming.
Other staff had been great, but this experience was unprofessional, disrespectful, and unsafe. I do not recommend this hotel to anyone.
Michael
Hotel was very nice for last minute stay. Clean and well kept. Staff was very nice.
Alberteen
It was not the best water runnig on floor from the toilet i was there for 2nites second nite offer new room but leavin next mornin so i not takeit
Peggy
Clean and breakfast was good!
Tatiana
Very nice and clean hotel. They also serve a nice continental style breakfast with many options to choose from. The rooms were very spacious and they also offer Netflix plus other apps on television to keep you entertained. So overall, it was a very nice stay at this location.
Sarah
Clean and easy access to the interstate
Joseph
Great place to stay. Surely will end up staying there again when I'm in the area.
Robert
Elevator was broken, not a huge deal with one working. Room 421 wires hanging from window and couldn’t figure out how to lower shades. Overall nice stay.
Kathy
We have stayed here multiple times. It is clean and close off highway. Breakfast was delicious 😋 hot cinnamon rollswere the best
Siva Ranga Pavan Kumar
Well maintained and close to Indiana Dunes National Park.
Bradley
It was a good place to stay for the night we needed
Alicia
The stay was good. The Refrigerator Could be a little bit more bigger. The let out couch. The bed part could be a little bit more thicker for comfort.
Kris
The front desk staff were wonderful and accommodating. The breakfasts food options were very good including coffee and teas. Loved the colorful decor and artworks.
Dean
This was a nice place near the highway and close to a mall with lots of restaurants and stores nearby. The baseball tournament fields were only 9 minutes away. There was a good breakfast and the location was safe and clean.
Jean
Great!
Samantha
The person at the front desk was so sweet and helped me out quick. The room was amazing and the bed was very comfortable.
Verified traveler
Great
Verdida
Thank you
Excellent service!! House keeping was very attentive to our needs. Very impressed by the breakfast selection and service.
Herbert
Clean
John
Five stars for cleanliness and quiet but 0 stars for breakfast. Very disappointing! No coffee. Regular or decaf. I had to ask twice. Two employees standing at the front desk visiting. No scrambled eggs or sausage. The biscuits were old and hard as a rock. Too bad. I won’t be back.
Timothy
Great hotel
The front desk ladies were very nice.
The rooms were clean and the beds were comfortable. The breakfast was great. My only complaint is that the pool was very cold.
The rooms were clean and the beds were comfortable. The breakfast was great. My only complaint is that the pool was very cold.
Location & surroundings
Holiday Inn Express Suites Merrillville By Ihg
8460 Mississippi St, Merrillville, United States
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