Name: Baymont By Wyndham Portage
Address: 2323 Willowcreek Rd, Portage, 46368, US

6/10

Pleasant

29 Jul 2026

SHELDON

The property was fine, but the photos do not represent how the property actually looks!!!

6/10

Pleasant

26 Jul 2026

R.D.

property run down

10/10

Exceptional

25 Jul 2026

Kayla

We enjoyed our trip again this summer! The breakfast was good each morning and we enjoyed the cold ac in the room! Our dogs were welcomed and we really appreciated that. The room needed many upgrades but it didn’t affect our trip.

10/10

Exceptional

24 Jul 2026

David

Clean room. Good breakfast

10/10

Exceptional

22 Jul 2026

Johanna

The staff welcomed us and were really helpful when we were super hungry but had no energy to go out and get food.

2/10

Poor

20 Jul 2026

Roberto

We checked in. They gave us a downgrade of the room we booked. We originally got a king size bed room. They said they were all taken and only had the 2 queen size bed room. Once we went to our room. The whole room was musty and smelled HORRIBLE! The floors were wet. The bathroom light didn't work. The sheets and bedding felt damp. Like they didn't let it dry off well. The WIFI signal kept going out. The whole stay it smelled soiled and nasty. The bathtub was growing mold. Would not recommend staying in this hotel.

Partner

8/10

Excellent

19 Jul 2026

James

Breakfast was lame
Hotel was otherwise ok
Lady at check was a Rockstar

Family_with_children

6/10

Pleasant

19 Jul 2026

Kristy

The rooms were ok staff was nice

Family_with_children

4/10

Poor

18 Jul 2026

Belinda

The hotel felt in disrepair. We had to be moved to two different rooms on our one night stay because the sheets and pillows were damp, there were holes in the bathroom door and an old sock lying on the floor. We did not feel comfortable or safe.

Family

6/10

Pleasant

17 Jul 2026

Ronald

Breakfast was good.
The elevator carpet was removed and the old tile was exposed.
Most of the carpeting was badly soiled .

Self

6/10

Pleasant

17 Jul 2026

ann

Very easy location to highway for travel. Clean but run down a bit.

6/10

Pleasant

16 Jul 2026

Margaret

I am having a difficult time understanding why these chain hotels do not have consistency between locations.

It is clear that this is an older facility that needs updating. We changed rooms since the first room we were assigned had dirty bedding, a torn mattress and stains on the walls. Our second room was better, but the door handle was glitchy and the bedding did not fit the mattress and it came off during the night. The carpet in the hallways had stains on them and it was clear that they had not been vacuumed or cleaned in a while. The night staff was helpful and breakfast was a typical fare which satisfied us.

Partner

8/10

Excellent

12 Jul 2026

George

Nice size rooms, clean with good amenities.

Partner

2/10

Poor

10 Jul 2026

Michael

I was supposed to stay here for four nights but couldn’t even stay more than an hour. AC was moldy, shower mate was dark brown, smelled like cat piss. Very disappointed and disgusted. Wish I could have gotten a refund since I didn’t even stay there. Went to comfort Inn instead.

Partner

4/10

Poor

10 Jul 2026

Stephen

The hotel was not very clean.

2/10

Poor

05 Jul 2026

Kelly

Hotel room was disgusting, sheets had stains bathroom not clean… front desk staff was VERY nice though. We ended up leaving and getting a refund

Family_with_children

2/10

Poor

02 Jul 2026

Lynn

First room stunk like cigarettes…whole place should be torn down…filthy and very old and not maintained

Partner

10/10

Exceptional

01 Jul 2026

Joseph

Great place to stay and close to the beach. I really appreciated that check-out was at noon instead of 11am. It was a blessing for those of us who tend to get places later than we'd like to. Would absolutely stay here again, lovely air conditioned room.

Partner

6/10

Pleasant

23 Jun 2026

Amoy Gail

Let me start by saying every staff member I met during my week stay were all wonderful. However, this hotel has a nerve charging a \"$45.95 per day resort fee\"! This is a glorified motel that smells like feet, dogs, a high-school loccer room and old cigarettes combined, no matter where you turn! The carpet in the room 212 was literally sticky! I stayed for a week, and the room wasn't cleaned once!!! Now let's turn our attention to the, \"Green Bathtub\", I mean the pool. Can we say fisheye lenses Batman? NO! JUST! NO! Stay if you have no other choice.

Self

2/10

Poor

22 Jun 2026

Renee

The overall condition and upkeep of the hotel was terrible. There are cracks in the walls, you can tell where places were just painted or patched over, the keycard slot was finicky where it took 3-4 swipes for it to turn green then you would have to try to get the door open 3-5 times before you could FINALLY get inside. Thr room smelled musty, there were 2 loose tiles in the bathroom, the grout of the tiles was nearly nonexistent or disgustingly dirty, there was mold in the sink, the linen of the beds were stained and torn, there was not a true duvet just 3 blankets put together, the pillows had some kind of hair that looked like animal fur all over it, the room was dusty, the air conditioner looked gross and dusty where the air was making my friend and I cough through the night, the room was humid, and when you would shower and have some condensation in the bathroom you could see the dust accumulate and stick onto the condensation on the sink counter. The only good things I can say about this hotel is that it is located in a great area and the breakfast selection was nice. Would I choose to stay here again? Probably not.

Friends

10/10

Exceptional

19 Jun 2026

Madisyn

Very clean room, spacious for the price and the staff was helpful and very nice. Would stay again.

Partner

4/10

Poor

18 Jun 2026

Barry Everett

Was a bit run down. Came for breakfast when it opened, the warmers had just been
turned on so everything was cold.

Partner

6/10

Pleasant

17 Jun 2026

paul

Colletta the front desk person was extremely helpful. Problem there was a sorm and power was out for the night. No hot water etc.

Partner

2/10

Poor

14 Jun 2026

Cynthia A

This was by far the filthiest hotel I have ever stayed at. The carpet in our room was so disgusting you couldn’t even see the pattern. Everything in the room was sticky with grime. Super outdated. Do better Wyndam.

Partner

2/10

Poor

13 Jun 2026

Taijona

The hotel was not clean. The floors were absolutely filthy, my room smelled like dogs, and one of the beds had dirty sheets. The shower was also disgusting.

I spoke with the staff and requested a refund because I did not feel the room was clean enough for myself and my two toddlers. Instead of offering another room or a refund, I was told they could spray the floors and put baking soda down. I explained that this would not solve the problem. They refused to refund me or provide any other accommodation.
Overall, I was very disappointed with both the cleanliness of the hotel and the lack of customer service.
0/10. I do not recommend this hotel.

10/10

Exceptional

11 Jun 2026

GARREN

Customer service, cost, and quality of the hotel is excellent. The hotel does need a lot of updating, but everything was very clean and well maintained. The breakfast was good.

Family_with_children

8/10

Excellent

09 Jun 2026

Gina

ver

10/10

Exceptional

09 Jun 2026

shawn

Good for that night it was the next day all hell broke lose and we’re asked to leave called the police on us

Partner

2/10

Poor

09 Jun 2026

Shawn

The first room was great but the next one was bed buds

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

Emily

Overall a really nice place. We had a slight issue with a dirty blanket but we called and they came and replaced the sheets within minutes. Great place to stay :)

Friends_and_family Friends

4/10

Poor

02 Jun 2026

Lauren

Very disappointed with the cleanliness of the room.

Partner

2/10

Poor

01 Jun 2026

Ray

Cheap hotel.
Smell urine and smoke.

Family_with_children

10/10

Exceptional

18 May 2026

Charlotte

Pet friendly and staff was very friendly always gave us towels on request

8/10

Excellent

13 May 2026

Richard

it was very nice for the price! breakfast was great with options. right off the highway was very convenient. staff was very friendly and helpful

Partner

10/10

Exceptional

11 May 2026

Patricia

Everything was great!! Will stay again when we visit next time. Thank you!!

Partner

8/10

Excellent

09 May 2026

Kevin

Could have been cleaner fridge didn't work

Partner

4/10

Poor

08 May 2026

David

Very out of date, needs an overhaul. A/c barley worked. Breakfast was good.

Partner

6/10

Pleasant

08 May 2026

KRISTINA L

The staff was great but the Jacuzzi suite left something to be desired.

Self

10/10

Exceptional

05 May 2026

anna

Excellent restaurants, very friendly and helpful staff. Room was very comfortable.

Partner

4/10

Poor

02 May 2026

Renee

The sheets were dirty, front desk was helpful in providing clean sheets. We remade the bed. Two other guests checked out because their room was dirty. We got put on the same floor with the dog owners, smelled like wet dog and several of the dogs barked a lot. One guest was nearly molested at the ice machine.

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Doug

Local Storms affected the TV/wifi. Room was decent(exactly what I needed but nothing special.

Self

2/10

Poor

26 Apr 2026

Kisha

Unfortunately, my stay was very disappointing. The room was not clean—the carpet was dirty, the ceiling was cracked, and the overall condition of the room felt outdated. The reservation was made for three guests, yet only two towels were provided.
There was also an unpleasant odor throughout the hotel, which was noticeable immediately upon entering and remained present during the stay. This significantly impacted the overall experience.
The front desk staff member was not welcoming or pleasant, which made check-in uncomfortable. Additionally, the ice machine was inconveniently located only on the first floor, making access difficult for guests staying elsewhere in the building.
Finally, there were individuals loitering around the property who appeared impaired, which created an uncomfortable and unsafe atmosphere.
Overall, the cleanliness, maintenance, and guest experience did not meet reasonable expectations. I would not recommend this hotel unless significant improvements are made.

Family

6/10

Pleasant

21 Apr 2026

Rita

We were there 4 nights and never had our room serviced {no clean towels or trash emptied}. On Monday there was one person trying to service the breakfast area while answering the phone and manning the front desk. He was doing his best but needed some one else to help.
Also the facility is showing signs of age and maintenance is not sufficient

2/10

Poor

19 Apr 2026

Mary

The entrance and hallway carpet was very dirty, the toilet in my room had no water, everytime I used the card key it malfunctioned the next time, door handle on room was ready to fall off, the elevator did not work, the wash machine was out of order, over all just a terrible place to stay. RD

Self

10/10

Exceptional

16 Apr 2026

Edward

The room was clean, the air conditioning worked well, and the TV worked well. Hotel staff were courteous and breakfast was good. We were very happy with our stay.

Partner

2/10

Poor

10 Apr 2026

Holly

The bathroom floor was rotting so it would kind of give away a little when you stood in front of the shower. The toilet was a little tippy. We had to reset our key three times because the card wouldn’t stay magnetized. The breakfast was nice.

Family_with_children

2/10

Poor

09 Apr 2026

Alexis

The first room 224 had hair all over thr bathroom and the second room we got switched to 228 had cockroaches! I will not be staying there again and will not recommend! 0/10.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

MOHAMED

Property is not clean and dirty breakfast room.

Family

8/10

Excellent

26 Mar 2026

Eric

👍

6/10

Pleasant

20 Mar 2026

MATTHEW

Room keys wouldn't even last a day before having to get new ones.

2/10

Poor

19 Mar 2026

Richard

The rooms were dirty with stains on everything, the showers were ice cold, for only a 10 hour stay it was one of the worst hotels I’ve ever stayed at

Friends

10/10

Exceptional

19 Mar 2026

Rosa

I enjoy staying here

Self

2/10

Poor

10 Mar 2026

Leeanna

Fridge was broke, they gave away the specific room i booked then said it was expedia fault. Problem after problem. Dont waste your money. NEVER again would i stay here. 0 stars.

Partner

10/10

Exceptional

02 Mar 2026

Anita

Everything was great!

Partner

2/10

Poor

24 Feb 2026

Lucas

Worst place I've ever been in my life, the bed was dirty and wet with urine, the bathroom was all broken and in need of repair, the room was very bad. It was only for one night because we were returning from a trip. We arrived at the hotel at 11, went to sleep at 12, and left 3 hours later, waking up to find the bed wet with urine that had soaked through the sheets.

pior lugar que eu ja estive na minha vida, a cama está suja, e molhada de urina, banheiro todo quebrado precisando de reforma, quarto muito ruim, era so uma noite, porque esta voltando de viagem, chegamos no hotel as 11, fomos dormir as 12 e saímos de la 3 depois que acordamos com a cama molhada. que e urina tinha passado o lensol

10/10

Exceptional

17 Feb 2026

William

Great place, close to things.

Self

4/10

Poor

14 Feb 2026

Marcy

Staff was great. Room was very dirty.

10/10

Exceptional

07 Feb 2026

Rosa

I enjoy staying there.

Leisure Self

6/10

Pleasant

07 Feb 2026

Jane

Room- old, tattered. Desperately needs maintenance. The locks don’t work. The shower didn’t work, the thermostat didn’t work. The breakfast was pitiful. Cold coffee, no eggs, meat fruit. Broken pancake maker.
DO NOT STSY THERE.

Friends_and_family Family

8/10

Excellent

07 Feb 2026

Bruce

Door key cards were difficult to use other than that everything was good.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Rosa

I enjoy staying here. This is my home away from home. My getaway from my kids; who, are grown....by rhe way.

Leisure Self

8/10

Excellent

19 Jan 2026

Diane

Room was clean and served our needs.

Friends_and_family Family

6/10

Pleasant

17 Jan 2026

Si

Breakfast started too late, we had to leave before it started

Friends_and_family Family

4/10

Poor

14 Jan 2026

Nicole

Very outdated hotel. Elevator certificate was expired. My room stank, my sheets were dirty before I laid in bed, and half of the light fixtures didn’t even have the all the lightbulbs. At anytime the day, there wasn’t an attendant at the front unless they were actively assisting someone. You’d have to wait, I’d assume they’d see you on the camera, and then they appear out of a side room. Would not suggest anyone to stay here nor will I be staying here again.

Business Self

4/10

Poor

05 Jan 2026

Laura

Facility old and in disrepair. Specifically bathroom floor tiles were loose and caulking throughout was poorly done. Coffee grounds still in maker. Mattress pad was dirty.

10/10

Exceptional

04 Jan 2026

holly

The parking lot was not cleared of the ice & was very slippery

Friends_and_family Family

8/10

Excellent

01 Jan 2026

shaquia S

It was decent stay. I didn’t get the breakfast because we were gone during that time.

10/10

Exceptional

01 Jan 2026

Linh Trong

Reception lady was a wonderful person to greet everyone.

Business_and_leisure Self

10/10

Exceptional

30 Dec 2025

Michael

No shampoo or conditioner.

Partner

4/10

Poor

27 Dec 2025

Mark

Hot water ran out at 9am. The hotel was full but still no excuse to not be equipped to handle the capacity.

8/10

Excellent

26 Dec 2025

Michael

Room was clean.

Partner

10/10

Exceptional

24 Dec 2025

Rosa

This was my favorite 2nd time staying there. Both of my rooms were very clean. There weren't any issues. I enjoyed their breakfast as well. I'll be staying here more often.

Leisure Self

4/10

Poor

20 Dec 2025

Chad

A

2/10

Poor

16 Dec 2025

Tucker

Bed bug found in room

2/10

Poor

16 Dec 2025

Tucker

Bed bugs found in room

10/10

Exceptional

15 Dec 2025

Mark

Bed was comfortable

Business

8/10

Excellent

14 Dec 2025

Kat

Room was clean. Staff was friendly. No water pressure to wash shampoo out of hair. Paid for upgraded room but remote had no sleep timer and wouldn't allow you to use fire stick .

4/10

Poor

06 Dec 2025

Olivia

Overall really poor stay. I’m not super picky, I stay in a different hotel a night for 6 weeks at a time, 3 times a year. All I really hope for is a clean room. The room hardly looked vacuumed, there was food and garbage all over the floor. There were multiple cop cars outside when I showed up. There were extremely loud guests in the next room over to mine that, no exaggeration, were yelling and throwing things around from 3am until we left at 8am because we just couldn’t sleep at all. Called the front desk and nothing was done about it. It literally kept my entire room awake for hours. Not to mention the situation seemed hostile, so it just didn’t feel safe to be around and it didn’t seem that the hotel cared about the safety of the people in that room either. The staff were kind and the bed was comfy, but every other part of my stay was extremely sub par. I just would not recommend it.

6/10

Pleasant

05 Dec 2025

Alisha

The room was missing something’s two big towels. My keys wouldn’t work everytime I came to the room I had to swipe the key like more than 5 times to open the door and they changed my key like 3 times staff was irritated I had to change keys

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Gloria

clean room, friendly staff.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Shannon

Room was ok. Just needed updated for extra outlets use. Pillows were awful. Staff was super nice

Leisure Partner

2/10

Poor

23 Nov 2025

Kristin

Was very dissapointed stayed last night went to go into the room at first looked clean till i found old french fries in the ac/heater i found trash and shot glasses around my room hair in the shower went to complain and was told since i booked through expedia there was nothing i could do and couldnt be moved rooms either there was mold starting to grow on the night stand as well

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Laurie

VERY comfortable bed and pillows! Clean, Good shampoo and conditioner and nice breakfast with biscuits and gravy on it. Pool looked nice but I didnt go in.

Self

8/10

Excellent

11 Nov 2025

Tucker

Yes

10/10

Exceptional

03 Nov 2025

Maureen

EXCELLENT ALL AROUND!!A

Leisure Family

10/10

Exceptional

29 Oct 2025

Gary

Room was clean and comfortable. Area appeared safe and secure. Breakfast was excellent with the person handling the breakfast providing excellent service.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Greg

The hotel is older, but they've made some updates. Still old cigarette burns on the bathroom counter and peeling paint, but it smelled ok and the service was really great. A little overpriced in my opinion, but not too far out of line. Decent place for a one or two night stay if in the area.

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Joe

Good

10/10

Exceptional

25 Oct 2025

Patrixia

we are excited to return

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

Judie

Would definitely stay again!

Breakfast was a great variety of food that pleased adults and kids! Ms. Carmen was a SAINT and so kind and helpful. SHE made our visit stand out! Beds were ok, I’m just used to mine. Rooms were clean. My door handle was a bit loose and hard to manage at times but we dealt. Room 328 Pool was heated very little but it was fun for the kids,

Friends_and_family Family

2/10

Poor

24 Oct 2025

Tm

Poor shower pressure, toilet barely flushed only one wash cloth. Breaffast was awful

Business_and_leisure Partner

2/10

Poor

24 Oct 2025

Tm

Poor shower pressure, toilet barely flushed and only 1 wash cloth. Very bad experience.

Business_and_leisure Partner

10/10

Exceptional

20 Oct 2025

Andrew

Mss Colletta was so kind

4/10

Poor

19 Oct 2025

Douglas

Will not be staying here again. Gross. Oh, and thanks for the Dove cucumber shampoo.

Self

10/10

Exceptional

19 Oct 2025

Lillie

This is where I always stay when I visit the area, the staff has always been friendly and very helpful and consistent. The room is very comfortable and clean. There's always plenty of parking. I never had any safety issues, I always feels safe around the property. The plus is, it's dog friendly. Lots of stores and restaurants within the area, less than a mile and a 1/2 away.

Leisure Family

4/10

Poor

18 Oct 2025

Steven

The property is not clean. Carpets are all dirty throughout the entire motel. They have a green policy about taking care of your room where they don't change towels or sheets for the first three days. For my stay of four days, they did not exchange my towels until the last evening due to problems with their washers/dryers. There was a hand-written message saying they were sorry.

Leisure Self

4/10

Poor

13 Oct 2025

Robert

We’ve stayed at many Baymont Wyndham properties. This was easily the worst. I could mention middle things like the remote control wasn’t working no big deal but took forever to get it repaired. I could mention to use the toilet kept running no big deal he kept the bathroom door closed. I can mention to you the soiled carpets in the guest rooms were gross, but I did learn a lesson whenever I’ll stay at a Baymont hotel again I will call ahead and make sure they have laminated flooring in the guest rooms. The soiled carpets are just too gross. Above shower was repaired but looked gross. I went down to reception to get batteries for the remote. I had to go down there three times cause there was nobody at the front desk there the phone number you called nobody comes in 3 to 5 minutes. I called the number at the front desk, rings but nobody comes out. They didn’t have spray for the waffle machine the waffles stuck. Finally, the coffee at breakfastwas warm meaning it came from last night. The outside of the property was decent for walking a dog.

Leisure Pet

2/10

Poor

12 Oct 2025

Kristen

We got there later in the evening and were exhausted after traveling all day. The woman that checked us in was very kind and lovely, but the good stops there. We were barely able to sleep because the television would just randomly turn on and off, and other noises from in the room. The bathroom fan would make an insanely loud screeching sound every time the light was turned on, so we had to just leave it off. The latch for the lock was broken, thankfully the deadbolt at least worked, but you had to slam the door to actually get it to shut. The carpeting was grimy and sticky with a film, there was a spot of dried blood on the sheet that we found the next morning when we woke up, as well as a mass of mold on the fabric of the bed skirt. We didnt see the blood spot or mold last night because we were too exhausted to inspect the room, but honestly we shouldn’t have to. Also, the shower head would not actually work, you could run the water from the faucet but that was it - the shower head itself wouldn’t turn on. There were major safety and health concerns with that room/hotel overall. If I would have been traveling by myself I would have left immediately on the simple fact that I would not have felt safe staying there by myself with a door that wouldn’t latch properly. I never write complaints as I understand things happen, and sometimes you get what you pay for, but you shouldn’t ever have to worry about sacrificing your health and well-being when you pay to stay somewhere.

Partner

6/10

Pleasant

08 Oct 2025

Jason

Room a little old but clean. Good area

Friends_and_family Friends

8/10

Excellent

06 Oct 2025

Rosalie

Smelled like smoke in the halls, but okay in the room. Elevator a little scary.