Name: Affordable Suites Of America Portage
Address: 1550 Olmstead Drive, Portage, 46368, US

2/10

Poor

27 Jul 2026

Kevin

We reserved and paid for a room here — which the property confirmed that day — but when we arrived, the staff was difficult to find, and when she eventually came out she said there were no rooms available. She was extremely rude and did not explain or help redirect us to another property nearby. Luckily, the Expedia help line was able to find another room for us.

6/10

Pleasant

26 Jul 2026

Karla

Staff was super helpful and friendly. The room was very clean and the kitchen was good. However I booked a non smoking area room and signed a paper for that but unfortunately it smelled like cigarettes in my room. The couch had the smell and it was very strong all around not pleasant. There were fights in front of my door at night sometimes and someone did knock on my door at 2 am and left randomly making me feel unsafe.

2/10

Poor

22 Jul 2026

Stephane

We were ripped off… my driver showed up and they told him to go to another hotel because they had no A/C and now the hotel will not reimburse us. We had to get another hotel room at our expense…. They are thieves !!!

2/10

Poor

12 Jul 2026

Tom

No staff available at 10PM, couldn't check in. Note to call someone was on window, called, no one picked up, But, got cancelation.

Self

2/10

Poor

20 Jun 2026

Brittney

I booked my room two months in advance. Thank god, I selected to pay when arriving. So I only was charged the insurance protection fee of like $5- $10. Day of booked date, I had a feeling to check my email, luckily I did so. I got cancelation notice. I was not happy because while I was on the road to that hotel, I had to find another place last minute. And never got refunded the insurance protection fee.

2/10

Poor

03 Jun 2026

Wendy

The office closes at 5:00pm. I never got to check in. I had to cancel and find another hotel.

Self

2/10

Poor

01 Jun 2026

Jeremy

They literally cancelled my booking the morning of the day I was scheduled to check in. Left a voicemail, with a call back number that nobody answered all day. Was told it's an \"extended stay facility, and the people staying decided to stay, so they have to cancel my reservation\"

8/10

Excellent

11 May 2026

Ma Eloisa

I never thought office is closed every Sunday, when we arrived I tried to call the number posted on the door to know how could we check in but no answer. Its good that I saw the housekeepers and they have enveloped about my booking details; however the room was not ready yet, she asked me to wait about 45 min. Otherwise, our night of stay was good, reasonable price but needs some maintenance work in room 209 for the hair blower , toilet flush and window.

Family_with_children

2/10

Poor

20 Apr 2026

Siarhei

I arrived at approximately 7:15 pm and no one was there to check me in. I called two numbers and no one answered. Finally, someone answered one of my texts. The room indicated in the text was not ready when I stepped into it at 7:30 pm. A housekeeper showed then and started cleaning. It took about 15-20 minutes. The room itself is spacious – akin to a smaller one-bedroom apartment – but in a horrible condition (grease on the ceiling in the kitchen area, handles missing from the cabinets, extremely thick layer of dust on the window blinds, etc.

Self

2/10

Poor

16 Apr 2026

dan

The room felt dirty. Cabinets didn’t have doors. The furniture was stained. The room smelled

Friends_and_family Friends

2/10

Poor

03 Apr 2026

patty

We had booked a room after driving since 5am. There was no one at the property so we could check in. When I did find someone, she said they were over booked and had no room for us. She wasn’t willing to help with anything. I spent about 2 hours on the phone with 4 different people at Expedia before getting the room payment refunded. The place was very sketchy as was the lady running it.

Partner

6/10

Pleasant

30 Jan 2026

Dudar

The rooms smell terribly of pet urine.

Business Partner

2/10

Poor

04 Dec 2025

Brian

Travelling for business. Left a note on booking we would be checking in around 1am. There was nobody staffed at the hotel. We had to find other accommodations

Business

2/10

Poor

27 Oct 2025

John

I arrived at 6 PM on a Sunday to find the Office dark and locked. Called the 219 phone number for the hotel. It was routed to a different area code and number. I left a voicemail, but that number is apparently not monitored by anyone. They also do not respond to messages sent to them via Expedia. Fortunately, there is another hotel next-door that had a room for me. Expedia is supposedly going to get me a refund, but they should remove this facility from their website. The clerk at the hotel next-door told me that this was not just an isolated incident. The facility is primarily an extended stay facility. That’s why the office is not stuffed all the time. But why would they accept reservations on a Sunday when their office is always closed on Sundays?

Leisure Self

2/10

Poor

03 Oct 2025

Eric

The staff is only there monday through friday from 8 til 5 we booked at 6:30

Leisure Family

4/10

Poor

03 Oct 2025

Mary

Upon arrival 7 pm the office was locked with a note to call a listed phone number. Received an answer only that the mailbox was full. Ran into another tenant who tried a number she was given earlier. Same result. She found another office to knock on but no answer. Shortly I received a text with my room number and access code, I assume based only on my phone number I called with earlier. This worked but if not for the help of the other person I likely would’ve left and had to try another hotel and been charged for this one as it was non refundable. The whole experience was irritating and unnerving.
The room was clean but musty. Bed comfortable but not much sleep due to very loud traffic noise. No coffee or disposable cups available. Broken drawer handles. Had to take our own garbage out. For $100/night I expect a bit better. A bare bones place to sleep but service non existent (Office not open til 9 am, well after we left). Will not stay here again.

Leisure Partner

2/10

Poor

16 Sep 2025

Danielle

Oh, I can go on and on about how awful the room was. I booked a double queen room but was given a single king bed, as that was all that was left. Our thermostat was broken, stuck on 66 degrees. (I had to turn it off at the breaker to keep it warm enough in there). Everything, and I mean EVERYTHING, was filthy. The floors were covered in dirt and grime, the carpet was sticky and soaked next to the bed, we couldnt even take our shoes off. There were cobwebs in every corner, every lamp shade, the blinds, every vent. Every surface besides the bathroom sink seemed to have some sort of grimey film on it. It was absolutely disgusting.

Leisure Partner

2/10

Poor

08 Jul 2025

Gayathri

Probably

2/10

Poor

22 Jan 2025

Lisa Marie

Booked through Expedia in November 2024. Upon arrival there was no one available in management or at the front desk. I had to wait over an hour for someone to show up. Upon being given a key to my room, I took a walk around to check out the common areas and my room. The normally key card operated door to the inner facilities was being held open with a rug, there were loud and unsupervised children running amok, the room was dirty and the water heater had overflowed from its overflow bucket into the hallway

I immediately decided to make other arrangements for my stay and spoke directly with the manager at the front desk. I was charged for the entire stay through Expedia and even though I messaged multiple times My money was never refunded for a 5-day stay.

Business_and_leisure Self

10/10

Exceptional

18 Jan 2025

ANDREA

Staff was nice and the property wasn't bad also it looked like a regular apartment. I would recommend it for renting.

Business_and_leisure Self

2/10

Poor

02 Jan 2025

Tonya

The whole experience was bad!!! We ended up leaving before the end of our stay. We asked if we could be refunded those last two nights because of excessive fighting at this hotel the night before and was refused. We should not be penalized for acts that occurred between other guess. The rooms are dirty and ran down. Couch was so dirty i refused to allow my grand babies to sit on it! The walls were filthy as well. Very little supplies in room and there was never anyone at the office. we arrived at 3pm and the office was empty and no once answered calls til an hour after waiting for a response!!! was given room code via text message but didn’t work, had to wait for new code only to enter a very run down room! We reluctantly stayed but after 2 nights of neighborhood arguing loudly all night we had enough!!! With all this said we should have been greater with customer service support but instead was told no refund! We will never stay at this hotel again and will be telling all friends and family members to leave! This is not a hotel ! I believe people live here as well which makes for a different experience when traveling! Beware!!!

Leisure Partner

2/10

Poor

13 Sep 2024

LaVette

Slumtell

It was a Nightmare! Arrived to dirty room! Smelled like old cat pee and the front desk person was unexpectedly rude! I will never stay hsrz$

Friends_and_family Family

2/10

Poor

02 Jun 2024

Susan

We had encountered several issues with our stay. Upon arriving just after 6pm we had to wait to check in as their office was closed. We made several calls to their emergency number. We were given the wrong code to our unit and had to wait again to find the owner. Our unit was infested with fruit flies, no soap and barely any kitchen supplies. I had to go back and ask the owner for some apple cider vinegar to try and create a trap. Additionally our unit wreaked of marijuiana and the air conditioner did not work. Upon arriving we had to sign an agreement that there are no refunds. That should have been a red flag.

Leisure Partner

6/10

Pleasant

30 Apr 2024

Verified traveler

Not the best place to stay.

I’ve stayed at Affordable Suites many times in the past and it’s a no frills old hotel but I like the location and kitchen availability and size. However this trip, the room we got was much worse than usual. It was dusty, the lock on the door was broken, there was something hanging from the microwave that shouldn’t have been there. And the couch which you can normally sit on was extremely stained. The extra sheets were balled up on top of the shelf as if they were used. My expectations weren’t a 4 star room, but it is in a serious need of some upgrades.

Business

10/10

Exceptional

13 Apr 2024

Kelly

Location

4/10

Poor

21 Aug 2023

Jalen

Stayed here twice with over a month in-between each time.
1st time I was on the top floor and it was super quiet,
Only complaint was the ceiling fan couldn’t be on without the light being on, something was broken with it as my other room worked fine.

2nd time was legit terrible, I think I slept 3.5 hours and woke up a ton from the person next door to me coughing and smoking weed till 3:30am and the person above me stomping till 1am. I guess get the top floor because people have no common decency nowadays. I probably just won’t stay here anymore.

Business Self

8/10

Excellent

08 Aug 2023

Dennis

The room was clean and comfortable.
They do need new pillows.

Leisure Family

6/10

Pleasant

02 Aug 2023

Katherine

Cleanliness not up to par

We chose this hotel as it included a kitchen and was reasonably priced. At first, the suite seemed pretty nice for the price, but after our one-year-old crawled around for a couple of minutes, we realized that the floors were filthy--as in they hadn't been mopped in weeks or months. My son's knees and feet had black marks where they had made contact with the floor. The counters had sticky stuff on them, and the bathtub drain immediately backed up after we turned on the shower. Needless to say, we were very disappointed with the cleanliness. Glad we only stayed one night.

Friends_and_family Family

8/10

Excellent

24 Jul 2023

John

Cannot rate the staff as we had zero interaction with any staff.

10/10

Exceptional

15 Jun 2023

Donna M

I was pleasantly surprised with the room. Although I read that a kitchen was available, I didn't expect it to be so nice and the entire room was very clean. We especially liked that all the rooms faced the courtyard and needed an access code to enter. The courtyard also offered 2 BBQ grills, and table & chairs to use for outside dining. Very nice facility. Would definitely stay there again.

Leisure Partner

6/10

Pleasant

14 Jun 2023

Leo

Room was dirty, dishes in the sink, room was never cleaned, no coffee in the morning. room smells like dog urine.

Leisure Self

6/10

Pleasant

29 Apr 2023

WILLIAM

OK for quick overnight

We received a phone call at 5 PM the day of our arrival telling us that the lobby was closing early and that they were going to text us the door and wifi codes. The bed was not really comfortable. The road next to the hotel was very busy and we could hear the traffic noise inside the room.

Partner

10/10

Exceptional

27 Apr 2023

David

The property is a little aged and there's damage to some furniture but that's minimal our room was extremely clean and still up to date.

Business Family

10/10

Exceptional

06 Oct 2022

Eric A

Awesome room, very comfortable for the money. Gorgeous right outside the room. Nice kitchen

Leisure Partner

8/10

Excellent

25 Sep 2022

Ruth

Check in.

Would have been nice to be able to more easily connect with someone on site for a late check in. Had trouble with getting in room. Found out where the managers room was from another person at about 9:40pm. Otherwise not sure i would have known what to do.

Partner

10/10

Exceptional

03 Sep 2022

Laura

The kitchen is stocked with dishes and pans for a longer stay. The floor was very clean as well as the rest of the room. We would definitely stay again.

Leisure Partner

8/10

Excellent

30 Aug 2022

Lisa

Great value!

We've stayed at this place many times in the past, but haven't been there since 2019. It was very clean and the staff was helpful, but it seems a little rundown since the last time we were there. The beds could use newer mattresses and the furniture is beat-up. There are also seem to be people residing there, which is more a complaint about the state of housing in the U.S. than a complaint against the hotel. The prices are up a little, but not as much as most other hotels. Overall, I like this place and would stay again.

Partner

10/10

Exceptional

26 Aug 2022

Patricia

Rooms very roomy - bed comfortable - great attention to germ control. Looks pretty new. Restaurants close by. Only suggestions are - lighting is pretty dim and only have a light on one side of the bed for reading. Also, spotlight on outside sign kept the room from darkening.

Leisure Partner

4/10

Poor

21 Aug 2022

lynn

Good location

10/10

Exceptional

07 Aug 2022

Julie

Great place to stay

I checked the ratings and reviews and booked my room because it was reasonably priced. I was VERY pleased with the room. It is like one of those kitchenette places but very spacious and clean. The staff was excellent!

Friends_and_family Family

8/10

Excellent

02 Aug 2022

Jackie

Nice place and welcoming staff.

Business Self

4/10

Poor

30 Jul 2022

Verified traveler

Needs Attention to details.

We booked a unit with 2 queen beds but received only 1 king bed forcing our son to sleep on a small couch. We were told no other units were available. Noone at the desk answers the phone. Shower head was stripped and fell off immediately.

Friends_and_family Family

2/10

Poor

23 Jul 2022

Craig

I didn’t stay but an hour, the smell of the room was not tolerable.

Leisure Partner

8/10

Excellent

20 Jul 2022

Verified traveler

good enough

Accommodations were adequate. Rug was soiled and obviously very old. There were fist marks in a few places in the wall. Coffee mugs in the cabinet were not clean, having coffee residue and such on inside and outside of the cups. Both the smoke detector and fire sprinkler had paper towels stuffed in them. When I texted the contact person at the hotel I received no reply - that was the most disturbing.

Partner

6/10

Pleasant

18 Jul 2022

Kenneth

The hotel is decent and the room was good. However, the ownership needs to keep an eye out on it before it goes downhill quick. When we got there, three folks were smoking marijuana in the courtyard. Then we were greeted with what I am assuming is extended stay folks, and they were stoned. Saturday night at 1am those same individuals, room 219, decided to have a screaming/fighting match on the walkway outside their room. Other guest decided to yell at them to be quiet. Sunday during checkout, the clerk came from the back room, and I'm not sure if she was hungover or already stoned off her ass, but said she would tell them to be quiet. Another guest was checking out and asked if we heard the commotion.

Leisure Partner

10/10

Exceptional

11 Jul 2022

Verified traveler

Affordable suites

Nice place to stay, clean and reasonable. Loved the courtyard...

Friends_and_family Family

6/10

Pleasant

13 Jun 2022

Douglas

We had a king suite that was a nice set up. Spacious like an apartment instead of just a room. Stay was nice, just needs a good cleaning and some updating.

Leisure

2/10

Poor

13 Jun 2022

Emilee

The property changed our booking without telling us I received an email the morning that we were supposed to check in about my cancellation so I called and the front office said I was good on my booking that they had double booked and they were trying to hold my spot. I checked in and the front office said their printer wasn’t working so she wrote all of my information down and also wrote check out was at noon which I thought was weird since my booking was for six days. I was looking at my credit card charges and noticed that they only charge me for one night so I called the front desk and no answer I went down to the front office and there’s a sign no one was at the front office and they provided two numbers including one for the property manager to get a hold of for emergencies. I called both numbers left messages did not receive a call back. I’m glad I figured out our booking was only for one night instead of six because we would’ve left and came back to not having a room and all of our stuff would have been gone. Since I did not get a call back I had to book elsewhere. This may have been a blessing in disguise because the room smelled of old cigarette smoke, there was a car air freshener on the vent on the ceiling, one of the beds were broken, the place was not that clean we found a fake eyelash in the kitchen and floss on the bathroom floor, the shower drain was also broken.

Leisure Family

6/10

Pleasant

12 Jun 2022

Johnny

Our room had 2 types of flooring. Laminate or wood in the kitchenette which was wonderful. However, the bedroom had carpet & was beyond filthy dirty and worn! It was wrinkled so badly near the bed that I nearly tripped on it. The office closes down around midnight & there in no elevator.

Leisure Family

6/10

Pleasant

30 May 2022

Michael

Most of this facility is intended for long term stays like apartments. The exterior & courtyard is not inviting. Our room was very clean, but the beadspread was soiled & pillows too hard.

Leisure Partner

6/10

Pleasant

24 Apr 2022

Bruce

There was a lot of dust in the room - night stands, lamps and floors. Didn’t want to take shoes off. However, the shower was clean so that’s a great thing!

Leisure Family

8/10

Excellent

06 Mar 2022

Terry

Roomy and priced right. Area surrounding property has lots of food and access to shopping.

Business Self

10/10

Exceptional

26 Jan 2022

Megs

Very çlean, neat little court yard

Business_and_leisure Partner

6/10

Pleasant

30 Dec 2021

Michael

Not Great

Not great. The Good: The rooms were clean, there were two televisions and the maid provided good service.
The Bad: It was drafty and uncomfortably cool inside and I could not set the thermostat higher than the maximum allowed. The hot water did not last for very long when showering. The walls are thin as you can hear people talking in the adjacent suite. There were also children playing loudly on the grounds.

Self

10/10

Exceptional

26 Dec 2021

Susan

Just what we needed. Has alot of room & the price was right.

Partner

10/10

Exceptional

24 Nov 2021

Dmitrii

👍

Business Self

8/10

Excellent

19 Nov 2021

Verified traveler

Good

Good. Suited our needs.

Partner

10/10

Exceptional

16 Nov 2021

Uriel

The staff was all very nice and attentive. They got you what you needed asap and treated you like family. The rooms were large, clean and well furnished. Very good price. I will be booking again if im in the area. -Uriel

Business_and_leisure Self

2/10

Poor

07 Nov 2021

Bruce

poor day

room cancelled prior to stay.

8/10

Excellent

05 Nov 2021

Russell

didn't understand that there were no staff actually present. phone number for assistant wasn't answered and mailbox was full. Manager was helpful.

Leisure Family

10/10

Exceptional

30 Oct 2021

Barbara

Very nice suite

10/10

Exceptional

22 Sep 2021

Shlondia

I just really enjoyed myself it was nice it was clean and I will be going back

Friends_and_family Friends

8/10

Excellent

20 Sep 2021

Barbara

Very well laid out. Also cozy!

Leisure Partner

10/10

Exceptional

02 Aug 2021

Verified traveler

Big spacious suite!

Leisure Family

2/10

Poor

26 Jul 2021

Verified traveler

I booked through Expedia and arrived late after a game. There were no staff on site and the office was locked. Expedia had double booked and there were no rooms available. I had to find another hotel at 1:00am - which was not easy and resulted in a poor nights sleep.
Expedia did us dirty.

Leisure Family

2/10

Poor

25 Jul 2021

Verified traveler

We got there late from traveling and they sold out our room. We had booked it but when we got there no one was in office and no one ever answered the phone. There was 1 room left in a 59 mike radius and we needed 2. A guy at Days Inn said they do that to people all of the time.

Leisure Family

2/10

Poor

11 Jul 2021

Alex

Came to check in at 9pm. Front desk was closed! Tried to call management for 45 min and nobody picked up the phone or called me back. Avoid!!!!

Partner

2/10

Poor

10 Jul 2021

Verified traveler

the hotel sent me an email that Expedia overbooked. There was no room for me ....BUT THE CHARGE WENT THROUGH ON MY CREDIT CARD.....I WANT A REFUND

Leisure

2/10

Poor

05 Jul 2021

Verified traveler

Affordable Suites of America may be fine but Orbitz never paid so we DID NOT HAVE A RESERVATION AND WE HAD TO SLEEP IN OUR CAR. DO NOT USE ORBITZ

Business_and_leisure Family

2/10

Poor

28 Jun 2021

Verified traveler

I made this reservation several days in advance. Prepaid in full. The day of, while traveling to my destination, I received a message from the hotel through the Orbitz website that my reservation had been cancelled because the hotel was sold out. How frustrating to be traveling, with sporadic email and phone service, and then have to try to find another hotel with a vacancy last minute. Disappointed in Orbitz and have been a good, loyal customer for years.

Business Self

2/10

Poor

27 Jun 2021

Verified traveler

Expedia took a very long time to communicate reservation to the hotel I had chosen. Thus the hotel didn't know for a long time that I had made a reservation through Expedia. The hotel didn't have any vacancies, and they let me know that. Evaluation of service from Expedia: Very Poor.

8/10

Excellent

06 Jun 2021

Verified traveler

- Good location and affordability
- Great kitchen
- Very friendly and helpful staff
- Beds either had a dip in middle (too soft) or were lopsided (hard on one side, soft on the other)
- Office not open long enough hours (though staff did warn us of this ahead of time)

Leisure Family

6/10

Pleasant

10 May 2021

Beth

Don't use Hotels.com

I will never use Hotels.com again! I thought I booked through the hotel website but somehow got redirected to Hotels.com. It would've been less expensive to book directly through hotel. Hotel had me down for king room but reservation was for a double room. Hotel very helpful and apologetic but they were full. Ended up not staying at that hotel. I will never use Hotels.com again!!

Friends_and_family Friends

10/10

Exceptional

21 Feb 2021

Madalin

Best hotel!

Love this hotel! Have stayed here multiple times and am more than satisfied each time. The rooms are well cleaned, stocked, and so comfortable. Feels just like home!

Partner

2/10

Poor

15 Sep 2020

JohnY

Do not believe in the star rating for this hotel/motel. It was absolutely the worse hotel/motel that we've ever stayed in. Even though our room is supposed to be non-smoking, the stench from cigarettes was unbearable. There was also a big hole in the wall and the blind was broken. The shower curtain has black stains and the furniture looked worn out and has stains. No dishwasher and only one set of cups and plates were available for in the kitchenette. Because of the condition of the hotel and the room we're in, we didn't feel safe staying there. This place definitely not worth the $129 per night that we paid for.

Leisure Family

8/10

Excellent

17 Feb 2020

Verified traveler

We enjoyed our stay. The room was clean and the staff was nice. Parking could've been better but overall, it was nice.

Leisure Family

8/10

Excellent

14 Feb 2020

Verified traveler

Clean Quiet

Self

10/10

Exceptional

06 Jan 2020

Dorian

Perfect

I love this place

Partner

8/10

Excellent

30 Sep 2019

Bruce

Tv didn’t work in kitchen. Area . Didn’t have any dishes pans / coffee cups for

Partner

8/10

Excellent

29 Sep 2019

Verified traveler

Large room. Good bed. Ordered king got queen. Very little in kitchen. Lots of road noise. No blockout curtains.

Leisure Partner

6/10

Pleasant

27 Sep 2019

Verified traveler

Noisy, no parking, no housekeeping unless you stay for a week. 5 nights no fresh towels, etc.

Friends_and_family Family

10/10

Exceptional

19 Sep 2019

Steve

Had to do late check in and the manager was very helpful

Leisure Family

8/10

Excellent

16 Sep 2019

Verified traveler

good for accessing Indiana dunes. Close to dining. nice and quiet

Leisure Partner

8/10

Excellent

10 Sep 2019

Verified traveler

This property was good for our adult family of 4. It's hard to find Q beds sometimes, and the mattresses were comfortable. We enjoyed having the kitchen/living area to be able to spread out a bit, as well as having the ability to cook breakfast before heading out for the day. We will definitely stay again in one of these properties!

Leisure Family

6/10

Pleasant

09 Sep 2019

Lisa

Good hotel, impatient housekeeper.

We were with a group of friends and had about 8 rooms. Check out was at noon, but housekeeping started knocking on doors around 10 am and kept knocking even after we advised that we would be out by noon. The housekeeper parked her cart in front of our room at around 10:30 and left it there, which made us inclined to stay longer.

Friends_and_family Friends

10/10

Exceptional

12 Aug 2019

Katie

We've never stayed at one of these locations before and this was a last minute trip with some friends. We were pleasantly surprised and really liked this style of lodging! Loved the enclosed outdoor patio/courtyard outside of the rooms as well as the modern vibe inside. Everything was in excellent condition and clean!

Friends_and_family Partner

6/10

Pleasant

03 Aug 2019

Verified traveler

A bit noisy - a little rugged interior - no staff after hours
Geared more for extended stay construction workers

8/10

Excellent

08 Jul 2019

Bev

The room was really nice and clean. Staff friendly

Leisure Partner

8/10

Excellent

04 Jul 2019

Deb

No elevator are you kidding me

Partner

8/10

Excellent

03 Jul 2019

Vicki

The room was large, like an apartment. It was within walking distance of restaurants.

Leisure Family

2/10

Poor

02 Jul 2019

Verified traveler

I didn't get to stay there, because the front desk closed at 10:30 pm and I didn't get the message until 11pm that evening. so I scrambled to find another hotel. I wont make this mistake again!

6/10

Pleasant

26 Jun 2019

michael

So-So

This wasn't exactly a hotel, wouldn't have stayed if we knew that. More of an extended stay place, such as weeks or months. Plenty of eating places within walking distance, office staff friendly, but no daily service and the office hours limited. There for 5 days, no cleaning service at all, had to ask the office for towels, coffee, toiletries.

Family

10/10

Exceptional

25 Jun 2019

Verified traveler

I stayed here a few years ago and it was just as great this time as it was then! I love that it's more like an apartment style room with the living area separate from the bedroom. Includes full kitchen with bar seating, stove/oven, microwave and full refrigerator. The laundry room is nice and spacious with several washers and dryers and a folding table with a tv. Also the room has a ceiling fan with a remote which is awesome! The patio has seating with umbrellas and grills are available for use. I will be staying here every time I come up to visit with family!

Friends_and_family Family

10/10

Exceptional

15 Jun 2019

Verified traveler

It’s nice that they don’t allow anyone under 18 to stay there.

Business

6/10

Pleasant

09 Jun 2019

Verified traveler

Room needed a deep clean. I wouldn't sit on sofa until after I covered it with a blanket. My white socks turned brown walking on floor for less than an hour. Keypad lock would not work when returned to room, no one in office, no one answered emergency number. I found housekeeping and she let me in so I could grab my suitcases to leave. Housekeeper could not understand why keypad would not work. Beautiful rooms, if they'd give them some heavier cleaning and light repairs.

Friends_and_family Partner

2/10

Poor

05 Jun 2019

Verified traveler

Let's see..... We checked in at about 9:00pm after numerous calls to mgr to get the code to get into the room. Has a kitchen, there was 1 fork, 3 knives, 1 spoon, no pots, 1 towel, 1 washcloth, no hand towels, the coffee pot was so slimy I let a note for my husband NOT to use the coffee pot because I was not going to wash off someone else's Filth. Bad spots on the sofa, when I sat down there was such a strong urine smell I got sick to my stomach. We went immediately to the mgrs office. 1. I asked why I didn't get a handicap room I booked 6 months ago. She said they were all taken this is the last room NOT handicap. She said they can't guarantee that you get handicap even if it was guaranteed. We said all that was wrong with the room. She brought some items, including a sheets to cover the sofa so we could sit.. She wanted to bring air freshener to spray the room (smelled BAD). I said\" Please don't add insult to injury.\" I tried flipping the cushions, WORSE. Hard to sleep, but impossible to reserve anything late at night. We checked out in AM, all the mgr gave me was excuses, her health, Assist ant left, new housekeeping (left), the list goes on. I told her we had stayed there many times, never had this problem. Asked Under new Mgmt? She said she's there since day one. I said, \"Then YOU have a problem!\" Trust me DON'T GO THERE, ESPECIALLY IF YOU'RE HANDICAP! Residence Inn in Merrillville, MUCH better choice! Save yourself the headache! Health Dept, please check this place

Friends_and_family Family

8/10

Excellent

01 Apr 2019

Leah

Nicely surprised

The only issue I had was that the LED lights did not work very well. Everything was very clean and well appointed. Bed could have been more comfortable.

6/10

Pleasant

26 Feb 2019

Verified traveler

Has potential

Nice sized rooms. Kitchen was well stocked other than pots and pans. The floor was absolutely filthy (although due to its color, it wasn't very obvious until looking at the bottom of our socks). The water was never hot enough even turned all the way up.
I do wish I had gotten the name of the (blonde) desk clerk, she was friendly and helpful everytime I interacted with her.
Will definitely spend a bit more money and stay at the hotel next door.

8/10

Excellent

25 Feb 2019

Verified traveler

The property and layout of the room was beautiful and very well kept. I was displeased with the cleanliness of the floors, rugs, and furniture. It was a nice two day stay, and would recommend if they clean the rooms better.

Friends_and_family Family

8/10

Excellent

24 Jan 2019

Chadwick

It was great until I cut my foot on the drain plug for the tub while taking a shower. The tub was a little slippery and my foot slide while I was rinsing off and sliced a two inch slice in my small toe. Thankfully I had some racy glue to fix my toe with.