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Waterbird Lakeside Inn
Northwest Indiana - IN · United States
556 Indian Boundary RoadView location
8.2/10Excellent1,001 Reviews
Cleanliness8.2/10 8.2
Service8.6/10 8.6
Comfort8.6/10 8.6
Condition7.6/10 7.6
Neighborhood8.8/10 8.8
Amenities7.0/10 7.0
See all ratingsPhotos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Waterbird Lakeside Inn
This unpretentious hotel is situated in Chesterton area.
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When you stay at Waterbird Lakeside Inn in Chesterton, you'll be on a lake, within a 5-minute drive of Indiana Dunes National Park and Indiana Dunes State Park. This hotel is 3.7 mi (6 km) from Lake Michigan and 12.8 mi (20.7 km) from Blue Chip Casino.
Make yourself at home in one of the 30 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. 40-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.
Featured amenities include express check-in, express check-out, and laundry facilities. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Non-smoking
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
You need to know
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property doesn't offer after-hours check-in. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
21
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Spoken Language
English
Nearby attractions
Chesterton Art Center
1.4 km / 0.9 mi
Lustron House
1.9 km / 1.2 mi
Wykes-Plampin Nature Preserve
2.4 km / 1.5 mi
Indiana Dunes Visitor Center
2.6 km / 1.6 mi
Indiana Dunes National Park
3.1 km / 1.9 mi
Coffee Creek Watershed Conservancy Preserve
4.8 km / 3 mi
Chellberg Farm
5 km / 3.1 mi
Indiana Dunes State Park
3.9 km / 2.4 mi
Lake Michigan
6 km / 3.7 mi
Waverly Beach
6.1 km / 3.8 mi
Cowles Bog Trailhead
7.1 km / 4.4 mi
Porter Regional Hospital
8.4 km / 5.2 mi
Brincka Cross Gardens
8.5 km / 5.3 mi
Dune Acres Beach
8.6 km / 5.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE TWO BEDROOMSDOUBLE • TWO BEDROOMS • 1 BedroomDBL.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWaterbird Lakeside Inn
DOUBLE TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.B2
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE KING SIZE BEDSINGLE • KING SIZE BED • 1 BedroomSGL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWaterbird Lakeside Inn
SINGLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.KG
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Waterbird Lakeside Inn
100
reviews shown
Steven
Beautiful lake view but not worth the $200. Bathroom door literally falling apart, cabinets broken, exposed pipe, toilet paper in an inconvenient location, white powder all over the sink, not cleaned. mildew smell in entire room. MAYBE worth $49
Twania
The bedding had big visible spots and stains on the sheets and comforter.
Michael
The view from the balcony was great. However, the room was not totally clean. The sheets were clean, the comforter had a obvious blood stain on it, not enough washcloths, smoke on bathroom ceiling,mirror by entry door was not completely mounted, base of the beds were dirty and no staff available, not even by phone.
Philip
It had a great view of the pond. There was drywall patched areas everywhere that needed to be taken care of. Very dated. I would imagine something a little nicer for the price
Franklin
All good
Kevin
Needs a good remodel
Nicola
Big clean room, simple but comfortable. Sadly it was way to hot outside to sit on the balcony!
You hear the train running by often at night.
You hear the train running by often at night.
DAVID
Good waterfront rental. I mistakenly thought it was located on Lake Michigan. It is NOT located on Lake Michigan. It’s located next to a strip mall which is convenient with a Walgreens, Aldi’s and Jewel grocery store within a few blocks of the motel. Lake Chesterton is located behind the motel with a nice view. You can feed geese and turtles from your patio that’s suspended over the water. Our room had a hot tub, which was a nice perk. Friendly staff. Lake Michigan rentals are difficult to find, so this was a good substitute if you are going to the Dunes Park.
Mohammad
Nothing unique about it and over priced
Jamea
Pros: Location is great. Close to Dunes, Michigan City for casino and shopping, downtown is close and quaint. Plenty of eating options too. Didn't see any bugs in the room (although the concern was there). Shower was decent and toilet worked.
Cons: Felt like they just opened for the season and staff hasn't gotten to all the rooms yet. Hard to sleep with noise from guests running up the hallway and banging doors. Also there's a wedding venue next door, so could hear fireworks or something popping in the middle of the night (out of their control of course). Best Western is across the way and from the outside it looked so much cleaner, plus they have amenities. They also have better access to the pond. There's cobwebs throughout property (in our room, balcony, saw a nice one outside of a room door like it hasn't been open in months), stains on floor and curtain, old doors, old towels, etc. Also no amenities including full cable TV. For the price, they should at least offer premium channels. Was nervous to eat in room for fear bugs would appear, but didn't see any, so that's a plus. In all the place definitely needs some TLC. Maybe it was just an off week, but once was enough for me.
Cons: Felt like they just opened for the season and staff hasn't gotten to all the rooms yet. Hard to sleep with noise from guests running up the hallway and banging doors. Also there's a wedding venue next door, so could hear fireworks or something popping in the middle of the night (out of their control of course). Best Western is across the way and from the outside it looked so much cleaner, plus they have amenities. They also have better access to the pond. There's cobwebs throughout property (in our room, balcony, saw a nice one outside of a room door like it hasn't been open in months), stains on floor and curtain, old doors, old towels, etc. Also no amenities including full cable TV. For the price, they should at least offer premium channels. Was nervous to eat in room for fear bugs would appear, but didn't see any, so that's a plus. In all the place definitely needs some TLC. Maybe it was just an off week, but once was enough for me.
ELIZA
Nice view from the balcony, big room, ok clean, smell in the room, too expensive for the amount of amenities ! A lot of restaurants around the hotel !
Franklin
All
Good
Good
Ashley
Enjoyed my stay
Sampurna
Room was big and had a nice lake view. Some of the outlets and lights were not working in the room.
Kayla
Please do not stay at this hotel. My fiance & I have stayed here every year for our anniversary for the last 5 years. It used to be better. The manager had to check to make sure the room was even ready for us, despite the fact that we were there an hour after check in. We got in our room and couldn't get the AC to turn off (apparently, there is no way to turn it off in the rooms). Later that night after we'd gone to dinner, we saw we were left a quarter roll of toilet paper for the whole night. I called the front desk & there was no one on duty. He had to come from his home a half hour away & then couldn't remember what we had asked for. So they leave the hotel unattended at night. After we returned to our room with toilet paper in hand, we realized that our room had not in fact been cleaned at all. The shower curtain was covered in wet, black mold. The ceiling above the shower was cracked and caving in. Someone else's bar of soap was in the shower. There was pink hair dye all over the carpet, hair dryer, & the (supposedly) clean towels. Finally, the floor had not been swept or mopped in the bathroom & turned the bathmat grey. When we attempted to tell hotel staff, no one answered, so I brought it to their attention in the morning and asked for a refund, providing the photos we took. He told me I would have had to have asked for the refund upon check-in and there was nothing he could do, and then doubled down that the room had in fact been \"clean.\" Please do not stay here.
Darlene
Stayed one night of our road trip. Had a balcony room. The balcony was full of spiderwebs and not well maintained. The room itself was clean and comfortable. Gave four stars because of the balcony.
Shonicha
The patio area needed some maintenance. It looked like if you leaned up against the railings you would fall into the water. Parts of the building that is connected to the Bannister looks like it's rotting. The patio door to my room did not lock. The room smelled moldy and the air was set to low. Room needs a humidifier and carpet needs cleaning. The bathroom door was swollen and wouldn't shut and looked like it had been previously broken in to. The door on the 1st room they put me in had a broken top lock. There were spider webs on the patio. It is in a very nice location.
Kevin
The hotel was fairly worn… There was no elevator to the second floor. The cleaning service was barely there… No coffee or free breakfast and the coffee maker that was in the room was very filthy… This was a hotel that I would never stay out again, and I have traveled all over the world.
Elisabeth
Toilet wouldn't flush correctly. The lake is essentially a drainage pond.. Covered with geese and their poop. Carpeting and flooring needs updating.
Mark
Pool is closed or not there any more but the lake was a wonderful site to look at. Room was very big and modern.
jeffrey
Keycards stopped working. Halls not vacuumed
Alan
The person checking us in was very pleasant and informative. However, the room definitively needed updating. There were places on the walls that had been primed but not painted and paint on the molding around the bathroom door. The view of the lake from the balcony was nice.
Jared
The lake view was nice, until other guests started smoking and stinking up the balconies. Bed wasn’t comfortable, but the shower head had a lot of pressure and made for a nice shower.
The TV in our room didn’t work; picture was small on the screen, and the brightness dimmed so that you couldn’t see what was going on after about a minute of watching. Then the TV turned on to a black screen all by itself in the middle of the night. I had to unplug it to get it to turn off. It was creepy.
The TV in our room didn’t work; picture was small on the screen, and the brightness dimmed so that you couldn’t see what was going on after about a minute of watching. Then the TV turned on to a black screen all by itself in the middle of the night. I had to unplug it to get it to turn off. It was creepy.
Linda
Room was clean and comfortable. Near to many eating options, freeway access and only a few miles from the Indiana Dunes National Park.
Tracie
This location is old but clean. It was also very quiet as there seemed to be few customers. We stayed 3 nights while enjoying the convenient location to the Indiana Dunes National Park and a lot of nice restaurant options. The beds were comfortable. It was nice having a balcony overlooking a small lake with beautiful “Waterbirds”. We had no housekeeping services so no clean towels and no additional coffee pods for the in-room coffee machine. Also had to lug suitcases up stairs because there was no sign of an elevator. Definitely worth the cost @ just over $100/night, if you’re not spending much time in your room; you’re on a tight budget and your expectations are low.
Alex
Location was absolutely gorgeous, all the rooms face the lake and had a balcony on there. Some geese came to visit every morning. Room was roomy and extremely comfortable. Convenient location and great prices.
John
Everything in operating condition, which is great. Every room has nice pond views.
RaeLynn
Nice rooms but the property needs updated and upgraded toiletries
Anik
The real place is not what you see in the pictures. Rooms have strong musty smells. Not a pleasant experience!
Rhiannon
Such a cute little place!
Gloria
Gum was smeared in the carpet, stained/dirty(?) towels, towels didn’t match, office wasn’t open at 8 to check out, patched holes in walls, trash can outside was broken and in pieces. Felt dirty and lacking any of the class and sophistication that it used to have. Had stayed there previously and was a first class operation- now, not so much. Very disappointed.
Marty
Nice stay
Nikhil
The main reason I booked this property was for the view in the balcony but unfortunately it had massive cobwebs and spiders. We booked it for 3 nights and I was planning on spending the mornings there because it had the beautiful lake but unfortunately I couldn’t use it. I asked the reception to have that cleaned during the day when we were gone but unfortunately that was not done.
The property was lacking breakfast as well.
Apart from these 2 issues the rooms were big and nice.
The AC unit could use an upgrade but it was sufficient.
The proximity to the Indiana Dunes National Park is the reason we choose this and if you are looking for just stay this property was the best in the price range it was.
Apart from the balcony issues I had no complaints.
We got a late checkin as well, the front desk has a person 24x7 you just have to inform them if you would be late.
The property was lacking breakfast as well.
Apart from these 2 issues the rooms were big and nice.
The AC unit could use an upgrade but it was sufficient.
The proximity to the Indiana Dunes National Park is the reason we choose this and if you are looking for just stay this property was the best in the price range it was.
Apart from the balcony issues I had no complaints.
We got a late checkin as well, the front desk has a person 24x7 you just have to inform them if you would be late.
Theodore
Beautiful lake view. My balcony was over the water. Nicely decorated. Room was immaculate.
David
The good:
The view from the balcony was pretty. The hotel was quiet and the room was spacious. It was a good location for us. The bed was comfortable and so were the sheets. The AC worked, which was good because it was warm during our visit. The TV also worked and there was wifi. We had a good room rate for the 3 nights we stayed.
The bad:
It seemed the room had not been cleaned very well at all - found lots of stuff on the carpet and bathroom floor from previous customers, and the bathroom counters had not been wiped down. It was pretty gross, actually. The hotel in general (hallways and stairs) was not very clean and really needed to be repaired on the back side of the hotel (lots of rotten siding). The train near the property ran constantly, even throughout the night. The bathroom was very small and cabinet doors were broken. The balcony and plastic chairs were covered in spider webs. No elevator, but at least there were only 2 floors.
The view from the balcony was pretty. The hotel was quiet and the room was spacious. It was a good location for us. The bed was comfortable and so were the sheets. The AC worked, which was good because it was warm during our visit. The TV also worked and there was wifi. We had a good room rate for the 3 nights we stayed.
The bad:
It seemed the room had not been cleaned very well at all - found lots of stuff on the carpet and bathroom floor from previous customers, and the bathroom counters had not been wiped down. It was pretty gross, actually. The hotel in general (hallways and stairs) was not very clean and really needed to be repaired on the back side of the hotel (lots of rotten siding). The train near the property ran constantly, even throughout the night. The bathroom was very small and cabinet doors were broken. The balcony and plastic chairs were covered in spider webs. No elevator, but at least there were only 2 floors.
Renate
I especially loved the balcony by the lake. What a tranquil view every morning and evening!
My room was modern, clean and spacious. The refrigerator and microwave came in handy.
I didn’t need the air conditioning, since the mornings and evenings were cool and I just opened the door to the lake.
Parking was easy, right by my entrance; staff was helpful and polite.
I plan on coming back !
My room was modern, clean and spacious. The refrigerator and microwave came in handy.
I didn’t need the air conditioning, since the mornings and evenings were cool and I just opened the door to the lake.
Parking was easy, right by my entrance; staff was helpful and polite.
I plan on coming back !
Suzy
The Waterford was great for our needs. We didn’t need a pool or breakfast, just a nice clean spacious room. The staff was helpful and the price was right! We will return next time we are in the area.
JAMES
Had trouble with the jetted tub. Only worked for like ten minutes before it shut off. Water needed to be filled to the rim to work. The table wasn’t attached to its legs and the chairs one the balcony were cheap plastic and there were spiderwebs in the doorway to the deck.
Richard
Plenty of food options. Nice place, but old.
Brinli
Staff was amazing and rooms were clean. The view over the water was great but the balcony’s could have been kept up a little better. Also, the hotel in itself is very outdated (as in vending machines, no conditioner, rugs, balcony area).
Thomas
Great price, nice quiet room with awesome view
Patricia
Great location for visiting Indiana Dunes, and rooms look right onto the lake.
Yvette
I got bit by a bed bug
Keith
Room was clean and the private deck over looking the lake was awesome
Cynthia
Yes
Ashley
This hotel is clean and comfortable. All the rooms look out over a small lake. Very close the Dunes National Park and the cute town square of Chesterton. Wish they had coffee or breakfast, but overall quite nice 😊
Mackenzie
Could use a remodel but the water view was amazing
Cristina
We had such a relaxing evening and womderful morning because of the wonderful view and quietness.
Staff was very friendly.
The room seemed clean, the only issue was the toilet rim, it seems that bleach isn’t used on it.
Overall, what a very nice place.
Staff was very friendly.
The room seemed clean, the only issue was the toilet rim, it seems that bleach isn’t used on it.
Overall, what a very nice place.
Gordon
Nice pleasant place to stay, fun to see and feed the geese, fish and turtles!!
Shawn
A basic hotel with a beautiful view of a lake full of wildlife. The Waterbird does not offer a lot amenities but it is clean and there are plenty of places to eat nearby. It is near the Dunelands and a good stage to run into Chicago. Bring binoculars for the birds.
Diane
Great stay our room overlooked the lake and we had geese visiting the entire time. Fun place, comfortable and clean.
Saurabh
Beautiful lake view from the large clean rooms, walking distance from everything
Johan
Great view of the lake. Convenient and great value.
James
Liked the property!
Thomas
Had to get a new room and hours that staff are available is weird
William
IT was really clean and the man at the front desk was so cheerful and helpful.
Evgenia
Nice View!
Abigail
We were pleasantly surprised by our room. The floors were clean. The bed was clean. Everything smelled good even in the hallway. There were no noisy neighbors and the balcony overlooking the water was peaceful and beautiful. We loved getting visits from the geese and the beautiful swan. I would absolutely stay there again.
Jaime
room smell no vending machines
Kamie
Things were okay.
Christopher
Clean room. Jet tub was clean and relaxing.
Kathleen
Staff really nice. Room clean and better than expected. Nice layout and large rooms.
Paul J.
Bathroom needs attention.
Rosa
My room is nice & cozy.
Marcia
I enjoyed the stay. It was quiet and convenient to everything
Trevor
The view over the lake was really surprising! Also, the woman at the service desk was great, very friendly and accommodating.
Lindsey
We had a plumbing problem and it was immediately fixed. We were swapped rooms so that it wouldnt interfere with our plans. Comfortable beds and a beautiful view of the lake.
Ilan
Beautiful room
Dana
Waterside view was wonderful
Shih-Chen
Alex at the front desk is SUPER helpful.
We went into our room, the heat was not working. It was almost 10 PM but Alex came immediately. He tried but couldn't fix it so he put us in another room. That was a quick fix.
The hotel is not in the best shape, but it's economically priced.
We went into our room, the heat was not working. It was almost 10 PM but Alex came immediately. He tried but couldn't fix it so he put us in another room. That was a quick fix.
The hotel is not in the best shape, but it's economically priced.
Ricardo
We absolutely loved the balcony view and we'll definitely be going back. It's a hidden gem and affordable.
Blake
Yes everything was great!
Blake
Was overall just a nice and clean hotel and the service was fantastic I will definitely be staying again!
Cynthia
The room was so clean and spacious. The view was spectacular! The color of the fall leaves, the refraction of the sun off the lake. Morning dew rolling across the lake. Extremely quiet,in November. A Zen two day retreat. Highly recommended! Mental vacations are a necessity.
Daniel
We liked our room. Spacious and clean. Wonderful view of the lake. It looks like they are renovating some rooms so ours had some new carpet and flooring but some older cabinets and trim. All together it was a good place to stay.
Tamela
Very old, somewhat run down place
MARQUITA
Loved the balcony overlooking the lake
Jorge
Balcony was a nice extra. Room was clean and bed was comfortable. I’d stay here again if in the area
Joshua
Clean with a nice view
Tiwanna
The balcony was amazing and the beds was very comfortable. The only thing that had me at ease was the door to the parking lot was unlock all night that's not safe and there no dresser drawers in the room.
Josie
The property is very close to the Dunes Parks. It was recently renovated. The room was big and comfortable and beds were very comfortable. It is very close by car to Chesterton, cute town where we enjoyed a delicious dinner at Lucrezia Italian restaurant. There were plenty of fast food places very close to the property.
Mackenzie
Depends how picky you are. I’m not usually overly picky, but I booked my boyfriend and I a room for one night on our way home from a week of hiking in Tennessee. I got a room with a hot tub. Well we walked into the room and the smell was horrible and strong. We had to open the door over looking the lake to air it out. We looked at the hot tub and determined we didn’t want to use it because it smelt like mold and looked dirty in the jets. We also had a heck of a time getting the TV to work. Getting the shower head to turn on was confusing too. The parking is odd. One row are straight the next is slanted, it’s pretty tight backing out. But other than this, it was quiet and peaceful, well besides the train that’s near by that goes through about every 15 minutes. Lake view was nice.
Steve
The room was spacious and clean. The balcony should have been cleaned before we arrived though, there were cigarettes and garbage all over it. Otherwise I was pleased with the cleanliness. The area seemed safe and very quiet. Within walking distance to a few things and convenient to areas we were going.
Ryleasha
Got there late but the hot tub was well worth it
Nathan
Clean room, great view. Property is a bit dated but nice! Always stay here when in Porter area.
Kendra
I actually had a bit of trouble finding the correct check-in area, as there are 2 adjacent motels/inns. But I really liked this place, especially with the deck overlooking the small lake. The room was clean and I felt safe. The staff was very friendly.
Ryan
Parking seemed safe enough. The building is older and in need of attention. Broken window pane on one of the upstairs window. One light in my room didnt function and the bathroom door was splintering at the bottom. Room was clean! Though the building was in need of update and repair it was clean! Super cool to step out on balcony to be over the water, incredible view of the lake right put the sliding door of my room.
Margarita
Very cozxy and clean we love the views
Armandina
I am writing to formally report a deeply unacceptable experience at the Waterbird Hotel during my recent stay, and I am demanding a full refund for the appalling conditions and the utterly disgraceful customer service I encountered.
On my first night, I stayed alone in the room (room 252, second floor), and everything seemed acceptable. However, when I returned the second night with a companion, we discovered something absolutely vile. A strong odor of feces became noticeable. When we checked under the covers of the second bed, we found dried, crusted poop stains on the comforter. This was not fresh; it was clearly an old and unhygienic mess that had been left there from a previous guest. I have photographic evidence of this and am prepared to share it with the Better Business Bureau and Hotels.com.
What made this situation even more intolerable was the behavior of your front desk staff. When I tried to explain this to him, he was immediately sarcastic, dismissive, and smirking at me. He questioned why we hadn’t noticed it the first night, which is irrelevant and insulting given the circumstances. I have stayed at this hotel many times, and I have never been treated so disrespectfully. His attitude was completely unprofessional and his refusal to offer a full refund is absolutely unacceptable.
Sleeping in a bed with someone else’s dried feces is not just disgusting, it’s a serious health risk. I demand a full refund for this stay, and I will be forwarding this complaint.
On my first night, I stayed alone in the room (room 252, second floor), and everything seemed acceptable. However, when I returned the second night with a companion, we discovered something absolutely vile. A strong odor of feces became noticeable. When we checked under the covers of the second bed, we found dried, crusted poop stains on the comforter. This was not fresh; it was clearly an old and unhygienic mess that had been left there from a previous guest. I have photographic evidence of this and am prepared to share it with the Better Business Bureau and Hotels.com.
What made this situation even more intolerable was the behavior of your front desk staff. When I tried to explain this to him, he was immediately sarcastic, dismissive, and smirking at me. He questioned why we hadn’t noticed it the first night, which is irrelevant and insulting given the circumstances. I have stayed at this hotel many times, and I have never been treated so disrespectfully. His attitude was completely unprofessional and his refusal to offer a full refund is absolutely unacceptable.
Sleeping in a bed with someone else’s dried feces is not just disgusting, it’s a serious health risk. I demand a full refund for this stay, and I will be forwarding this complaint.
Jennifer
Nice, big rooms with a beautiful view of the lake. The room was clean and comfortable. Would recommend for the price.
Erin
Room looked much nicer in the photos. Was basic and fairly clean inside but the balcony was really dirty and filled with spider webs and spiders. Literally counted 20 huge spiders so we couldn’t enjoy the balcony.
Kimberly
The lake view is beautiful!
Mary K
Room was basically clean could’ve used a little bit more work. Cabinet doors would not close in the bathroom. Could use grab bars in the bathroom. Parking was great. The staff was friendly in the beginning, but abrasive when asked questions on the second day. Would not stay there again.
Christopher
Very tranquil.
Kayla
Great lake view
Gail
Carpet with mold, bugs, staff rude. Left and went to Best Western.
Susan
The room with a patio overlooking the lake was beautiful! The patio could have used a little bit of cleaning, there were a lot of spider webs that I wiped off.
Douglas
Very nice stay
The hotel is tucked behind a strip mall right on a small pond. The room was large and comfortable. The bed and pillows were fine. The rooms have balconies or patios so you can sit and have coffee in the morning
Jill
Even though the Inn is at the back of a fairly busy shopping area, once you are at the Inn, it is very quiet and clean, with spacious rooms. It was also very nice to wake up in the morning and be able to enjoy coffee by the small lake while sitting on the room's private balcony.
Tonya
wish there was a better late check out option, most hotels don’t charge you for late check outs
Location & surroundings
Waterbird Lakeside Inn
556 Indian Boundary Road, Chesterton - In, United States
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