Name: DoubleTree by Hilton Greensboro Airport
Address: 6426 Burnt Poplar Road, Greensboro, 27409, US

4/10

Poor

02 Aug 2026

Grace

Noisy could not sleep

4/10

Poor

02 Aug 2026

Duane

Told me there was a 50 temp charge to be released in 4 or 5 business days after check out. When I looked at my credit card charges that evening they charged 150.00 for temp charge. Very suspicious activity… went down to deals and person could not figure it out…had to ask manager to take care of it. Still waiting for reimbursement of my 50 temp charge. Will not stay at this location again.

10/10

Exceptional

31 Jul 2026

yolando

Friendly staff at check in

10/10

Exceptional

28 Jul 2026

Maria

Convenient location, staff was very helpful

10/10

Exceptional

26 Jul 2026

Kelly

Staff was friendly and hotel was very clean. Food could have been better

10/10

Exceptional

26 Jul 2026

Brittany

Good

6/10

Pleasant

26 Jul 2026

QUANG

Fist, 11 pm they gave us a room with a bathroom under renovation that they didn't monitor room 234 .then they moved us to room 117 which also had no hot water, making it impossible to shower. It was almost 12am ,so my wife said \" we already too tired, and having to change room again would be a hassle with our luggage \" .My wife is a temrinally ill patient , so i tried to endure it until morning, my wife went to have breakfast ang had to pay 34.99 .Very disappointing experience at Greenboro.

6/10

Pleasant

25 Jul 2026

Vicki

The flat irons leak. The side door was broken and entry was spotty.

6/10

Pleasant

23 Jul 2026

Amber

Smallest bathroom I’ve ever seen in a hotel. It was very cramped.

10/10

Exceptional

22 Jul 2026

Nandu

Excellent stay , clean rooms

10/10

Exceptional

22 Jul 2026

rachael

Everything was great! Comfortable room and very friendly staff! I accidentally left my stuffed animal and they rescued him for me :) :)

2/10

Poor

20 Jul 2026

Patricia

The first room they gave me smelled like sewage, the alternative room had a moldy smell and they couldn’t give me a key because the key card machine wasn’t working. There was a soccer team run through the hallways yelling and when I called the front desk they suggested I go to another hotel if I wanted a peaceful nights rest. 10 out of 10 wouldn’t recommend.

Family_with_children

6/10

Pleasant

20 Jul 2026

Adrian D.

The staff was very accommodating but they were understaffed on the particular days that I was there because of call outs.

Self

10/10

Exceptional

20 Jul 2026

Anthony

Clean room

10/10

Exceptional

19 Jul 2026

Jasmine

Rooms are very clean friendly staff highly recommend

Friends

10/10

Exceptional

19 Jul 2026

Cole

Work trip good location for where I needed to be. Several restaurants within a few miles. Parking was convenient and staff friendly

Self

8/10

Excellent

18 Jul 2026

UMESH

Thanks !

Self

2/10

Poor

14 Jul 2026

Maria Elena

AJ the manager in this hotel is the worst in handling this situation. When I checked in, they told me that I get $15 credit for each person during our stay because I am a GOLD Member! They know on their end that it was booked under Expedia! And I even told the front desk about it! They were the one insistent that I get $30 each day of our stay for being a GOLD Member! But now that I was asking for the refund and for my credit that AJ is so rude and impolite she was saying different things! The food is not even delicious in there! I was trying my best to save money because it’s a lot for our expenses for my daughter’s tournament and this is how you treat me! As a GOLD MEMBER! How rude can you guys be! Every penny; every cent, every dollar means a lot for us and this is how you treat us! You robbed me of my money just because you want to earn more! You are all thieves! No value for money! The rooms are not even clean! The staff keeps chit chatting in the front not even a smile! They are eating at the front desk with oil in their fingers while typing in the keyboard! How nasty and unprofessional is that!

10/10

Exceptional

12 Jul 2026

Bobbi

Stayed for only a short time but the establishment was clean and the staff really pays attention when cleaning the rooms.

Self

4/10

Poor

12 Jul 2026

Joseph

The front desk staff treated me as though I were an inconvenience. There were no smiles, and the interaction felt like I was asking for a favor rather than receiving basic customer service.
This was, by far, the worst experience I've had at any hotel.

My flight was canceled enroute after paying for two nights. I got to the hotel the next day and was told that I have been charged and yet marked as no show. Despite all my explanation, the guy was angrily giving me options likd take it or leave it. There was no single empathy for the stress that I went through and being new in the town. I had to drive around in my rental car and look for basic stuff like bathrooms and rest room to refresh myself.

I will not recommend this hotel at all.

Self

2/10

Poor

11 Jul 2026

Kongzhao

My husband and I stayed last night (July 10) and were not satisfied with the service. I am sensitive to cold and our room was 52 degrees when we opened the door. We could not adjust the the thermostat and called the desk for assistance. We called 3 times over the next 40 minutes without any help being sent. On the third call, as I was becoming frustrated with the delay, the clerk told me not to yell at her and hung up. I found the control to the thermostat, which was on the other side of the room, just prior to the maintenance man getting there. He said he was just notified of the problem. The person at the desk said she notified him when we first called, about 40 minutes before. He said no one else in the building knew how to adjust the thermostat, and was belligerent when he left, loudly saying,\"Oh my God\" as he turned to leave. After this, I called the desk again to ask to speak to a manager. I was told that all the managers were in a meeting and one would call me as soon as he was able. I can't say I was surprised when no one ever called. Following breakfast, the women's bathroom was very dirty, with toilet paper and paper towels on the floor. Overall, a very unsatisfactory experience.

Family

10/10

Exceptional

09 Jul 2026

Sharniece

It’s was a nice stay

Self

2/10

Poor

09 Jul 2026

Joe

The first room smelled moldy and was 80° as it was on the fourth floor on a hot day. I changed the rooms to the second floor and the AC was blowing on curtains that had visible mold on them. The air quality was poor in the room and even in the hallways if you’re sensitive to mold. They use an air freshener in the room so the second room didn’t smell bad, but with mold on the curtains, the likelihood that mold spores and even mycotoxins are blowing out of the AC constantly polluting the air is high.

10/10

Exceptional

07 Jul 2026

Ginger

Clean room, supwr comfortable bed.

Family

8/10

Excellent

07 Jul 2026

Angela

Room was average but clean staff was very nice. Large pool

Partner

8/10

Excellent

06 Jul 2026

Akilah

Good hotel, location within 10-15min to Downtown and plenty of parking. Staff was very friendly and check-in/check-out was a breeze. Only dislike was room 250, the walls in the bathroom should be cleaned from the stains. Otherwise good hotel.

10/10

Exceptional

05 Jul 2026

Vania

The manager on duty was amazing, great customer service and clean property with wonderful amenities!! Will be returning for sure!!

Friends

6/10

Pleasant

05 Jul 2026

Roethke

First of all couldn't connect fire stick to internet. Told staff said maintenance would come never did. Breakfast was decent way overpriced. Unfortunately friend found big flying cockroach in blinds. Palmetto bug it's called. Didn't inform desk way tell them didn't do anything about internet.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Evelyn

Clean room

Self

2/10

Poor

04 Jul 2026

Mazen

The room was dirty and the staff weren’t helpful. Breakfast was not included, we were given vouchers due to a misunderstanding with check in and they were supposed to be for both days they maxed us out and the whole family didn’t even get food. There were bugs on property. We had called ahead of time to let them know we’d be late and they said that was fine when we got there the lady at the desk refused to let us che k in because we were late and had us call Expedia who also didn’t do anything. We were told we’d have to pay again for a room to stay in. Overall the experience was horrible and dirty and someone should do something about it. The property needs to be maintained.

Family_with_children

8/10

Excellent

03 Jul 2026

Cynthia

Hmmm. So I had a very specific issue happen with cleanliness and it was the absolutely only cleanliness issue that happened. I'll spare sharing it because I really hope that it's a once in a lifetime issue. My stay was okay besides that. No flares or anything specific but decent hotel in a quiet location.

Partner

6/10

Pleasant

02 Jul 2026

Edwin R

I stayed for 6 nights . At if the 6 nights only 3 times they came to the room for cleaning.
Breakfast buffet is the same daily but no bread was so ever. Other than that it was ok

Self

4/10

Poor

02 Jul 2026

Megan

No breakfast buffet, randomly switched to ordering. $15 for a plate of eggs, $7 for a domestic bottle of beer, $4.75 for a keurig coffee. Pool is closed. Rooms weren’t clean. Don’t do it!

Friends_and_family Family

8/10

Excellent

02 Jul 2026

corey

.

4/10

Poor

01 Jul 2026

Megan

I called multiple times to confirm we could get adjoining double rooms. When we showed up, they didn’t have our rooms available.

The pool was broken the whole time. The “restaurant” had one waitress who sat on her phone while tons of people waited. The very expensive breakfast buffet was not even as nice as a free breakfast at a Holiday Inn.

The front desk staff all seemed new and not to know what was going on. And the rooms hadn’t been vacuumed. There were stickers and decorations stuck on the wall from the last stay too.

This hotel was gross. Online it looked nice. It’s not. Pick somewhere away from the airport.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Richard

Lovely staff

Partner

10/10

Exceptional

30 Jun 2026

Shanice

They stay was great, I would recommend & refer

Self

6/10

Pleasant

28 Jun 2026

Desta

1) I was not provided the room that I requested. 2) The shower gel/soap was empty, which I discovered while I was in the shower. 3) The bathroom wall was not clean

Family

6/10

Pleasant

28 Jun 2026

Stephen

The walls are so thin people next door are having conversations and you can hear everything they say as if there in your room

10/10

Exceptional

27 Jun 2026

Michelle

Rooms very clean and updated. Bathrooms nice. Staff very nice and attentive. Only thing is I wish they provided complimentary coffee in lobby vs a charge for machine espresso. Lobby coffee from a commercial brewer is better than room coffee.

Self

4/10

Poor

25 Jun 2026

Becca

Staff was nice but hotel was not kept up. Thin walls and overall did not feel safe.

Self

8/10

Excellent

25 Jun 2026

Marcus

It was a nice hotel. The only issue was the elevator did not work at one point. Also the shower door would not close all the way and the handle on the sink was broken.

Self

8/10

Excellent

24 Jun 2026

Jessica

Morning Staff was helpful. We had a problem with our room for 2 days & then it was fixed by the manager. Night staff were not so friendly and helpful. Needs a better selection for breaksfast since you have to pay for it. Laundry amenities were out of service which cause us to go to a local shady laundromat. Other than day it was a great stay.

Business Family

8/10

Excellent

23 Jun 2026

Cindy

The hotel is very close to the airport (about 10 min). The restaurant in the lobby, Nate 1080’s was highly recommended and while the drinks were reasonably priced, the food was not so good.
The outside of the property is well kept but the inside looks a little run down. The hook to hang towels was broken. There was no towel holder for hand towels. The front desk staff was very polite and helpful and we did take advantage of the airport shuttle.

Partner

10/10

Exceptional

23 Jun 2026

Derontae

Always a pleasure

Partner

10/10

Exceptional

22 Jun 2026

Madelaine

The staff were super helpful and nice (specially the two ladies at the front when we checked in and the girl that asked us if we needed to change the towels). I would definitely love to stay there again if i come back to North Carolina. So far the best staff from any hotels I’ve visited. Thank you. Keep it up you girls have an amazing team(specially the girls are the nicest and most attentive).

Family_with_children

10/10

Exceptional

20 Jun 2026

Nikia

Great stay!

Self

10/10

Exceptional

20 Jun 2026

Thressa

Good stay

Partner

6/10

Pleasant

17 Jun 2026

Patti

There was a light fixture hanging off the wall in the bathroom… the shower, structured in such a way that you have to turn it on while you’re in the shower so you get blasted with cold water before you get it to the temperature you want it… TERRIBLE design!!! and the toilet is so shallow that my husband’s man bits were hanging in the water…. Overall, I must say we were not impressed!!!

Partner

8/10

Excellent

15 Jun 2026

Joshua

i

Self

10/10

Exceptional

15 Jun 2026

Melanie A

Everything was perfect! Clean, comfortable, and helpful staff.

Self

4/10

Poor

15 Jun 2026

tyree

One ice machine working and that was all the way on the first floor. It was 90+ and the pool was out of order. Front desk staff was very helpful.

Family_with_children

10/10

Exceptional

14 Jun 2026

Nikia

Nice environment

Family_with_children

10/10

Exceptional

14 Jun 2026

Rob

Plenty of parking great staff offered breakfast which was great!

Self

10/10

Exceptional

12 Jun 2026

Angela

I thought the breakfast would’ve been a free buffet but it was menu and expensive.

Self

4/10

Poor

12 Jun 2026

Mikel

Staff were nice the bed was very comfortable. The bathrooms were gross, black mold in the shower and floor was dirty.

Partner

8/10

Excellent

07 Jun 2026

Stephanie

Clean rooms and comfortable beds.
My room was across from the ice maker and that was very loud.
Bathroom is small.
Front desk clerks were very nice and helpful.

Family_with_children

10/10

Exceptional

07 Jun 2026

lisa

Quick stay, worked out well.

8/10

Excellent

06 Jun 2026

Charles

It was just okay. I expected a bit more of the room, property and staff. Not normal DoubleTree standards.

Family

8/10

Excellent

06 Jun 2026

Kamal

Good place to stay. Had an older feel but this is just my opinion. The room was cleaned daily but the bed wasn’t made crisp.. I hope my honesty doesn’t sound negative, because overall we were pleased with the place .

Family_with_children

10/10

Exceptional

06 Jun 2026

Destiny

It was an amazing stay and we were accommodated for any check in mishap which was mostly not their fault! It was a third party issue, love the manager and her energy!

Partner

6/10

Pleasant

05 Jun 2026

Valerie

Its an old facility. The carpets are old and tired and need replacing immediately. The room itself was comfy (except for the carpets) and I loved the Crabtree and Evelyn shampoo etc. that was provided.
The room rate included breakfast - but one morning of my stay the kitchen was closed down, no notice was given, no signs were posted. Not even coffee was provided (you could buy a coffee from a machine for a minimum of $4.) the mini- market was way overpriced- $4 for 2 Advil? Really?
When the restaurant was open the waitress Neesh was outstanding.
I have stayed at enough Doubletree properties to know that the rehab for this one is overdue!

Self

10/10

Exceptional

05 Jun 2026

Sabrina

Beds are super comfortable, staff quickly addressed needs like extra pillows and towels. The only complaint is that there are too many truckers.

Self

8/10

Excellent

04 Jun 2026

Maria

Pool was not open on out first day there. I had to ask for towels beacause our room was not cleaned. We were there from Wed to Sunday. Breakfast was ok.

10/10

Exceptional

02 Jun 2026

Fatma

very friendly cookies are amazing clean overall 10 out of 10

10/10

Exceptional

02 Jun 2026

Neal

All was great, would stay there again

10/10

Exceptional

02 Jun 2026

Leilani

I think I may have found “my” hotel for future stays in Greensboro. The staff? Exceptional! The room was spotless, And the room temperature was perfect. The make up cleansing cloth and the magnifying mirror were two details many other places overlook. I won’t need to bring my dinner with me, there’s a restaurant on site. Luxury linens, and a cookie ? What’s not to love!!

Self

10/10

Exceptional

02 Jun 2026

Marie

Comfortable bed and pillows

Family_with_children

8/10

Excellent

01 Jun 2026

Jewell

Good stay

Self

10/10

Exceptional

31 May 2026

martha

Clean room

Partner

8/10

Excellent

31 May 2026

Alyson

The staff were friendly and helpful. Breakfast was okay but it’s not worth paying extra for. The rooms were clean and mostly well-maintained, however the bathroom faucet handle was not attached, and the mirror felt like it may come off at any minute. There was also a small problem with black ants— I assume they were just feeding on some crumbs or something. I couldn’t find the source. It wasn’t a huge issue. Overall, 4/5 stars. I would go back!

Partner

10/10

Exceptional

29 May 2026

Melanie A

This was a great, quiet, clean hotel. Great stay!

Self

6/10

Pleasant

28 May 2026

Janelle

For the price it was not bad. The facilites and rooms needs some attention as they are not being maintained well. The hotel staff was exceptional. The property does offer good amenities and common areas. Very easy to access all the area offers.

Family_with_children

10/10

Exceptional

27 May 2026

Richard

Amenities were closed “pool” property was clean but under renovations overall nice place would stay here again after renovations

Self

2/10

Poor

27 May 2026

Roland

After trying to check in, three different rooms, we left the property. This property I would not recommend at all.

8/10

Excellent

24 May 2026

Brianna

I enjoyed my stay per usual! Unfortunately the ac was not working properly in the room I was staying in this time and the water temperature in the shower wasn’t as hot when I first checked in. However, I’ve stayed her before and never had problems before

Partner

10/10

Exceptional

24 May 2026

Tamika

Highly recommend

8/10

Excellent

23 May 2026

Abdiwali Hussein

U

8/10

Excellent

23 May 2026

Roy

I had a good stay at the hotel. Check-in was quick and easy. The check-in staff could’ve been a little more pleasant, if I’m being honest and frank. But my one-night stay was fine. Room was clean and comfortable. Did not have the breakfast.

Self

10/10

Exceptional

22 May 2026

Carina

All of the staff was very friendly and quick to help.

10/10

Exceptional

20 May 2026

Eli

Clean room

10/10

Exceptional

20 May 2026

Tammy

The hotel is always clean and staff is nice and friendly

Business

10/10

Exceptional

19 May 2026

Jared

Great location and good hotel

10/10

Exceptional

17 May 2026

Jennifer

Great front desk staff and driver

10/10

Exceptional

17 May 2026

Kimberly

Plenty of parking and friendly staff

2/10

Poor

15 May 2026

April

Didn’t even stay. Sink broke, toilet broke and was spraying water all in floor.

10/10

Exceptional

13 May 2026

Aleeza

Everything was great especially the nice and helpful staff.

Partner

10/10

Exceptional

11 May 2026

Kimberly

10 out of 10 recommend this location. The staff was very friendly. Every time you encountered staff, at the front desk or the hallway, everyone was pleasant with greetings.

The breakfast was delicious.

The hotel was clean. The bed was very comfortable.

Family

8/10

Excellent

11 May 2026

SHANNON

Overall the room was clean but the toilet flushed slow so you had to hold down the handle for it to go all the way down. Also, I had to get new towels each day because they didn’t service our room while out but the front desk staff was very nice and accommodating. My daughter used the gym and said it had all the equipment she likes so it was good.

2/10

Poor

10 May 2026

Nina

The staff at this property were completely unprofessional. The rooms were average and the property could use some upgrades. The bar and grill was essentially non operational and the cleaning staff would only replenish half of the items in the room. I would not recommend this hotel to anyone.

Partner

10/10

Exceptional

10 May 2026

Lissette

Our family stayed for my son’s graduation. No complaints about everything super clean and staff super friendly. The cookies were chef’s kiss.

Family

8/10

Excellent

09 May 2026

Cara

Was not informed about the breakfast. Hotel was clean and staff friendly. I had called about the airport shuttle prior to arrival and couldn’t reach anyone at the hotel.

Self

10/10

Exceptional

08 May 2026

Jacqueline

Comfy mattress, helpful maid service. Would stay again!

Family

10/10

Exceptional

08 May 2026

Anthony

As with a lot of hotels now, I just feel like $100+ per night is too much to pay for a hotel. Other than that this hotel was awesome.

10/10

Exceptional

08 May 2026

Norris

Was clean staff was nice and the cookies was fresh lol room was cozy not far from places

Partner

10/10

Exceptional

07 May 2026

Hugo

Very friendly staff, easy check in, very clean room. We loved the shower pressure and look. THE COOKIES are soooooo good!

Partner

8/10

Excellent

07 May 2026

shawn

Staff was great, hotel is nice minus the leaking toilet in room 107. This is our favorite hotel to stay at whenever we’re in the area. Also, the power output from the nightstand and other outlets need to be checked as well

Partner

10/10

Exceptional

05 May 2026

Jennifer

Very friendly and helpful staff!

Friends

10/10

Exceptional

05 May 2026

Chang Hun

Airport shuttle driver Neesh is an excellent person who brings sunlight before the sunrise. If you have one more person like her, Doubletree Greensboro will become a forest of joy. Keep up the beautiful smile Neesh!

PS self laundry should be complementary :)

Self

6/10

Pleasant

04 May 2026

Steven

Breakfast was a charge. Was not included

Friends