MainStay Suites Greensboro

2/10

Poor

03 Dec 2025

Deneen

The manager, Bailey, was there when I arrived to check in. I had made my reservation 3 weeks in advance and had spent two full days driving from NH to NC. I was extremely tired and wanted to get into my room. Bailey told me that \"having a reservation did not mean anything.\" He gave me many excuses as to why my room was not ready (they were overbooked, guests overstayed, they had rooms of the type that I booked but they were not clean, etc.) Bailey said I have to stay in a downgraded room for the first night and would have to work out the refund with Expedia. He said they could move me to my correct room the next morning, which would entail me moving all my belongings, that I had just hauled up to the third floor. I agreed I would stay in the downgraded room for one night. When I got to my downgraded room, I noticed that the dishwasher had an out of order sign on it, the smoke detector was not connected and the cover was hanging from a wire in the ceiling, and the refrigerator was making a loud roar that no one could sleep through. I called Expedia and they resolved my issue in about 20 minutes by canceling my reservation and getting me a refund. I had to pack up all my belongings and move to another hotel, which by the way had no issue accommodating me even though I made my reservation a few minutes prior. If you choose to stay at Maine Stay Suites, whether or not you get a room or whether you get the room you actually booked is a complete gamble so beware.

Leisure Pet

6/10

Pleasant

29 Nov 2025

Reggie

The staff was friendly and courteous. The problems were, when I first arrived, Mainstay did not have a suite available, so I had to accept a double until the next day. When I did move to the suite, it smelled of cigarette smoke and when I asked to be moved, they could not because they did not have any other suites available. The TV satellite was down so there was no tv. If I did not have my phone, I would not have been able to watch anything. I know that the staff con not make people follow the rules, but the smoking throughout the complex was overwhelming, especially for a non-smoker like me. The staff was great but with all the other problems, I will not be staying here again. I stayed here in 2023 and things were great, that's why I booked the hotel again. I also left a day early. Hopefully, Mainstay will correct the problems.

Leisure Family

2/10

Poor

16 Nov 2025

William

I WALKED OUT AND WENT TO ANOTHER LOCATION. THE STAFF PLACED ME IN TWO OTHER ROOMS BEFORE WE FOUND A ROOM THAT WAS CLEAN AND SUITABLE, BUT I COULDN'T STAY IN THAT PLACE. THE OVERALL SMELL WAS HORRIFIC!!!!

Friends_and_family Family

8/10

Excellent

07 Nov 2025

James

Pleasant stay. Front desk staff was very friendly and helpful.

Business_and_leisure Self

4/10

Poor

04 Nov 2025

Clinton

People were outside using drugs and other things would not recommend

Business

8/10

Excellent

03 Nov 2025

Verified traveler

Staff
Comfortable bed and pillows
Peaceful
Good location

Leisure Self

6/10

Pleasant

02 Nov 2025

Tarek

Everything in this location is average

Business Self

4/10

Poor

27 Oct 2025

Jeanette

Tub faucet dripped the whole time, toilet didn’t flush properly and I’ve felt more warmth and ambiance in hospital rooms. If you’re looking for no frills, no comfort, very basic accommodations this is your place. Staff was friendly though.

Business

10/10

Exceptional

25 Oct 2025

James

Great place to sta

Business

6/10

Pleasant

25 Oct 2025

Patrick

Theres potential but it could use some TLC. The bed was uncomfortable. Some of the amenities were worn out. The fridge looked like it was bought at a garage sale. Holes in the walls and peeling bathroom ceiling. Sketchy people in the parking lot and broken down cars arent very welcoming.

Partner

10/10

Exceptional

23 Oct 2025

Jorge

Is a comfortable hotel with a completé kitchen

Business

6/10

Pleasant

19 Oct 2025

Kari

Room was fine and served purpose-close to airport. Not the hotel's fault but there were folks drag racing for about 2 hours while trying to fall asleep and then just loid talkers in halls.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Carl

Our room was very clean. The beds were comfortable. The kitchen area and appliances were clean and operated as they should. The ac worked well and had good cold air. Checking in was easy , Carmen was very proficient and super helpful and friendly. Lots of restaurants close by and shopping. We would stay here again and highly recommend this hotel.

Leisure Family

2/10

Poor

17 Oct 2025

Matthew

They cancelled my reservation because THEY overbooked. That’s not my fault. I would never recommend anyone to stay there. I needed a room and THEY screwed me over.

6/10

Pleasant

12 Oct 2025

Corey

Could be better

Great customer service by staff. When we first got to our room, the window was wide open, so there were quite a few flying insects. There was old urine left in the toilet that caused a terrible smelling bathroom. Also, the check out is at 11am, not the 12pm that hotels.com website says.

Friends_and_family Friends

8/10

Excellent

22 Sep 2025

Shellique

Very close to Greensboro airport. A few places to eat and shop around in the area for our short stay. Staff was excellent. Front desk (Carman I believe) was such a pleasure! Would have no problem staying here again.

Leisure Partner

4/10

Poor

22 Sep 2025

Irene

Section 8/long term stay. Clientele was a mix. Breaking parts like shower head and door. Star amazing which made the stay good.

Leisure Family

10/10

Exceptional

11 Sep 2025

Terrell

Nice room

6/10

Pleasant

01 Sep 2025

MELISSA

Desk clerk gave us an occupied room to start. Air didn’t work well

Leisure Family

2/10

Poor

24 Aug 2025

simonette

My suite smelled like cigarette was been manufactured in there. It was terrible i had to move out the nexy day.

Business Family

6/10

Pleasant

17 Aug 2025

CHANTIL

My room was not clean there food in the refrigerator and it was not mine.I asked for another room didn’t hear anything back. Finally they had pest in the room kitchen mainly

2/10

Poor

04 Aug 2025

Luz

I received a phone call from the hotel saying my room was cancelled due to a double booking. However, on the website it stated there was availability. Therefore, I didn't stay at the hotel and was not able to see how was the room.

Leisure Family

10/10

Exceptional

13 Jul 2025

Kimberly

Home

I loved my stay

Self

6/10

Pleasant

29 Jun 2025

Vanessa

It was close to the airport.

Business_and_leisure Self

4/10

Poor

29 Jun 2025

Melissa

After check in I was informed there is no hot water to the entire hotel. Leaving to shower at Planet Fitness.

Business_and_leisure Self

10/10

Exceptional

28 Jun 2025

Nigeria

Liked everything

Leisure Partner

2/10

Poor

28 Jun 2025

Alice

no hot water

10/10

Exceptional

23 Jun 2025

Mayra

The bed were comfortable.

Leisure Family

10/10

Exceptional

22 Jun 2025

Susan

Very nice fir the price i had late check in so i didnt notice tolit was stopped up

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Lisa

Quick trip back

Stay was good, requested 2 extra pillows at check in was told would be brought to us, never got.
Not a smoker, had many cigarette butts all around the entrance of hotel. Smell of smoke was very present at check in, however once away from front desk no smoke smell. Beds slept great, air conditioner was great. Refrigerator in room was little noisy but worked great.
Overall we would stay again , the price was us was great.

Partner

10/10

Exceptional

20 Jun 2025

Kirby Miller

The staff was incredibly friendly, and the hotel was peaceful and well-maintained.

Leisure Self

6/10

Pleasant

19 Jun 2025

Ervin L

The property was very nice and clean.

Leisure Family

10/10

Exceptional

17 Jun 2025

Swantee

Put like this, that will be the first hotel im going to reserve every time i visit

Partner

4/10

Poor

15 Jun 2025

Steven

The room was comfortable, but after we got there, we found out there was no ice machine. Plus, for the cost of the room they could have had breakfast for the guests. The toilet was damaged, and the shower sprayed water on the wall above the shower head. I made coffee in the room and the coffee was old and was awful. We also had ants in the room. Luckily, we were not in the room much because of daytime activities so we just reported the problems to the staff when we left.

Partner

6/10

Pleasant

15 Jun 2025

Joshua

Would not recommend, looked run down. Not at all what I expected for the area

Leisure Self

10/10

Exceptional

15 Jun 2025

Robert

Clean comfortable quite room. Nice placeto stay.

Self

10/10

Exceptional

12 Jun 2025

Ashley

I stay on average, weekly here. Always my go-to.

Self

10/10

Exceptional

02 Jun 2025

Otilio

Everything was great and clean, hygienic. I had a broken charger and needed one for my phone. Memory went out of her way to help me with a charger. I owe her a lot. Above and beyond. Thank you, Memory.

Leisure Self

8/10

Excellent

02 Jun 2025

Nancy

The hotel listed breakfast as an amenity. it no longer is. No food on site.

Leisure Family

6/10

Pleasant

30 May 2025

Lawrence

The deadbolt on the main door was inoperable but could be locked by lifting the door, also door did not close tightly letting in noise and light. The shower wand head was broken and had to be rigged to hang up, Trees and shrubs over and around the sidewalk needed trimming, had to avoid low hanging branches that were wet. Property has no covered entry which makes unloading and loading difficult during rainy times. TV, serviced by Dish was inoperable most of the stay due to overcast and rain.

Business_and_leisure Self

4/10

Poor

28 May 2025

Alan

did not like it did not have 1 place in the hotel for ice. not even a cube of ice anywhere. no computer for guest, no continental breakfast or anything to offer guest and this is supposed to be one of the better suites. WHY WAS THIS!!!!!

Leisure Self

10/10

Exceptional

20 May 2025

Bruce

This property was excellent. The staff were very helpful and attentive. The rooms were clean. The overall service was great.

Leisure Self

10/10

Exceptional

18 May 2025

Leon

better than expected

was trying to stay in Charlotte but the prices were insane, i guess for the PGA thing - so i stayed here instead. easy to find location, easy parking, close to lots of food and shopping options. the front desk guy was nowhere to be found when i checked in, but eventually showed up was exceedingly slow in making me a key and doing some stuff on the computer. as for the room, it was super clean as expected though the tub and fridge looked somewhat dated, but the vanity was nice with the backlit mirror and consistent with something i would see at a Woodbridge or Country Inn. anyways, the place was sort of a semi mix of renovated and nice vs dated and very budget. i was fortunate my neighbors were mostly behaved since the front door and probably the walls were paper thin and you can hear anything and everything. Hotels.com said checkout was noon, but it appears check out was 11 am. and if there was coffee or something anywhere, i surely didn't find it. the fridge in my room kept making this knocking sound sometimes like it sounded like someone was at my door. and i also had a fruit fly flying around, which is odd since it was an enclosed area on the 2nd floor and no ability to open windows.

Business Self

10/10

Exceptional

18 May 2025

Joanna

I’ve already told them about 2 needs in the bathroom for others. They asked if I wanted another room and I told them it wasn’t necessary. Just that the overhead mirror light needed new bulb and that a previous tenant had broken the hook for the shower nozzle to hang. No problem for us though.

Leisure

10/10

Exceptional

18 May 2025

Carolyn

Hope to stay again.

10/10

Exceptional

16 May 2025

Nicole

The staff accommodated us very well. Lee the district manager was awesome he made sure we were satisfied with our rooms the housekeeper supervisor Ms. K. was very helpful as well.

There was one issue being we were on the first floor there was a family with children running over our heads after midnight, the front was notified.

Everytime we stay at Mainstay it's always a pleasant experience!

Business_and_leisure Family

10/10

Exceptional

14 May 2025

Stephen

Satisfied

Went through a divorce, and the ex-wife is not making it easy on me at all. Been living out of the car and I decided to splurge on a hotel room. A bed and a shower makes a whole lot of difference.

Self

8/10

Excellent

13 May 2025

Amina

There was no ice machines.

10/10

Exceptional

04 May 2025

Tanissia

Clean!! Thats a plus plus for me..

Leisure Partner

10/10

Exceptional

03 May 2025

Clarence

Hotel: A+ for cleanliness.
Staff very nice and professional. Check- in and out with a breeze.

Leisure Self

8/10

Excellent

01 May 2025

Patrick

It was an older hotel and the bed could have been more comfortable. The staff was friendly and helpful.

Leisure Partner

2/10

Poor

01 May 2025

Denise

My room was beyond smoky and she wouldn’t switch my room. I get headaches from cigarette smoke and almost slept out in my car. The next day the manager was nice and switched me. My sink and tub drain did not drain and I saw a bug in my kitchen counter. I was not happy.

Business Self

6/10

Pleasant

30 Apr 2025

Arnold

Bare bones and a little less.

A lot of \"normal\" amenities were NOT provided - no ice (in frig and no ice machines on property), no hairdryer, no plates or silverware (even plastic), no iron (just an ironing board), no hot water on arrival which was later remedied, no housekeeping during stay. Staff was friendly and helpful, and tried but could not come up with a fork or spoon!

Self

6/10

Pleasant

29 Apr 2025

Tarek

Sierra did the impossible to support getting the hot water back. After 24hrs without hot water.

Business Self

2/10

Poor

28 Apr 2025

Joe

I have stayed at this location three times, once again there was an issue with hot water the first day- there wasn't any.
I was told, there were two hot water tanks and the tech was taking parts from one to get the other working.
Tried to use the gym, elliptical machine not working.
One morning, I was attempting to get coffee, in the breakfast area, much to my surprise, there was a 5'x5' hole in the ceiling.
Lastly, I checked all three floors for ice machines, when I went the front desk asking if there were ice machines, I was told no and handed two ice cubes trays to make my own.
I don't know who owns this place, but the owner should really consider another occupation.
On a positive note, the staff was friendly and as helpful as possible.

Business Self

4/10

Poor

25 Apr 2025

ANN

Twelve bags of trash were piled up by the elevator. The trash can outside the hotel was overflowing when I checked in and still overflowing when I checked out the next day. I prepaid for a room with a queen bed and was given a room with a double bed. I requested to be moved to a room with a queen bed and was moved to another room with a double bed. The desk clerk was supposed to change my room in the system however did not. Found this out when someone came knocking on my door the next morning saying they were just given the room I was moved to. Do not plan on staying at this hotel again.

Leisure Self

10/10

Exceptional

21 Mar 2025

MICHAEL S.

Loved that it had all sorts of amenities that were simple but make life easier

Business Self

6/10

Pleasant

11 Mar 2025

James

Key card machine wasn't working had to leave the door cracked open every time I left the room, the shower was good

10/10

Exceptional

06 Mar 2025

Chase

Clean, kind staff, and perfectly located to all main roads, freeway, and shopping centers.

10/10

Exceptional

28 Feb 2025

bernard

Not fancy at all but newly remodeled. Quiet, clean and blessed with a friendly and helpful staff that really seem to care about the hotel and about you. I will definitely stay again when I'm in the area.

Business

6/10

Pleasant

26 Feb 2025

Alexus

It was cool, door just kept coming off.

6/10

Pleasant

23 Feb 2025

John

Not now

10/10

Exceptional

22 Feb 2025

Peter

as with most motels the walls and doors are thin and not all guests are considerate

2/10

Poor

19 Feb 2025

Hasan

The whole hotel should be smoke free, but it wasn't, the cigarette/weed smells in the hall, elevator, and i was smell it in my room (coming from other room)and i went to the reception complaining about that.

10/10

Exceptional

04 Feb 2025

Cynthia

Breakfast was stocked every morning.

Business_and_leisure Self

2/10

Poor

07 Jan 2025

Lori

The property asvertises that it is pet friendly. When we attempted to check in they let us know that cats are not permitted.

6/10

Pleasant

26 Dec 2024

Luzviminda

The place was good but it seems there were some noise from time to time in the middle of the night.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Dec 2024

Luzcille

Clean

8/10

Excellent

19 Dec 2024

Perry

The rooms looked nice. They also had a fitness center that was functional and a laundry area
But, for an extended stay type of setup, it was not prepared. They did away with a nice breakfast room. Individual guest rooms had a fridge and microwave but no dishes, no pans, no silverware, nor glasses. The microwave had no turntable plate. There was no blanket on the bed nor in a drawer (it was mid December). Overall, not a good setup, but we slept well.

Leisure Partner

10/10

Exceptional

10 Dec 2024

Lisa

Great customer service

8/10

Excellent

21 Nov 2024

Wendell

Okay

8/10

Excellent

04 Nov 2024

Jorge

I was not 100% happy because they didn’t clean my room during the 9 day stay

Business

6/10

Pleasant

29 Oct 2024

Rachael

Spacious parking. Easy to get in and out from the parking lot to the main roadways.
Room was accomodating and clean.

Business Partner

4/10

Poor

28 Oct 2024

Bryan

Dirt and debris on floor

10/10

Exceptional

27 Oct 2024

JACOB LANCED

Good place to stay. Convenient location. Good restaurant options

10/10

Exceptional

26 Oct 2024

Elizabeth

Good

Business Self

10/10

Exceptional

07 Jul 2024

Larry

They are going through a remodeling staged, so i totally understand.
But a ice machine would had been nice, since the refrigerator doesn't make ice.

Leisure

2/10

Poor

19 May 2024

Alan

Cancelled my reservation and never called

Walked into lobby and was greeted with \"When did you make your reservation?\" I said earlier this week. She insited the hotel manage had called me and cancelled the reservation due to renovations going on at the hotel. I said if they had called me, why would I be here? She said she had one room left and I could book through the app or directly through her. But it would be higher if I booked through her. I couldn't get the app to work on my phone, so I took the so called last room. I was tired and didn't want to look elsewhere. The room itself was decent and had been recently remodeled. The next morning I am woken up with contractors hammering and drilling in the next room. What a great start for the vacation... There were multiple other hotels in the area. I will not be stayng here again. I understand hotels have to deal with a lot, but don't lie to me when I walk in the door and tell me the manager called me, when they simply didn't do their job.

Partner

8/10

Excellent

21 Apr 2024

David

Reasonable for price

Old bathroom amenities, small TV. Otherwise nice studio type room. Would repeat for price.

Self

4/10

Poor

18 Apr 2024

Verified traveler

Short stay, wouldn’t pick this place again!

The building has rooms under renovations so I’m sure in the future it will be in better condition. Unfortunately our bathroom was not very clean as my wife wouldn’t even shower as the tub was not clean. Could definitely use new pillows as well

Partner

6/10

Pleasant

17 Apr 2024

Frederick

No breakfast. Room was missing facial tissues, pen and paper, bathroom cups.

10/10

Exceptional

16 Apr 2024

Jeremy

Clean & Quiet!

Business Self

2/10

Poor

16 Apr 2024

Mohammed Ali

They charge premium rates during furniture market property not clean musty they should charge their regular daily rates ripping consumers
Shall not stay here again Expedia should not promote this property in their web sites

10/10

Exceptional

15 Apr 2024

Elizabeth

Like a studio apartment

Leisure Self

2/10

Poor

15 Apr 2024

Sara

This property has not been maintained very well. My window sheers were dirty. Although the dirt might be mold. My coffee maker didn't work. There. Was a \"live\" wire in the hairdryer. It did not feel safe.

Business Self

4/10

Poor

15 Apr 2024

Samuel

Smells like someone smoked a joint in every hall

Other hotels near the airport were sold out, and other hotels were going for $400 to $500 per night due to some major events. So we opted for this location and wish I had just driven from farther away. The third floor room, which was provided was recently remodeled and was nice, however, the entrance area was ragged. The front desk people were very nice and professional. But this extended stay hotel caused you to feel a bit wary. Were you safe or not? Some people loitered in the parking lot and one approached me as I was going to my car for the airport. Though there are no smoking signs everywhere, the halls smelled like marijuana smoke.

Business

6/10

Pleasant

14 Apr 2024

shannon

This room did have a kitchenette, but did not otherwise qualify as a suite. It wasn't much larger than a standard hotel room. Could stand a lot of refurbishment. Staff was pleasant

Partner

6/10

Pleasant

13 Apr 2024

George

No clean the room any days and the AC not working

Self

2/10

Poor

17 Mar 2024

Alex

I work and travel, so saving is priority. Finding a hotel that is equipped with a kitchen/basic appliances & a refrigerator is as essential as cleanliness, affordability, safety and bug-lessmess.

In a review of this MainStay in Greensboro, I rated less than stellar. A manager made all the difference. My stay was peaceful and all was well until the final day.

The housekeeper asked if I was “extending”. I wasn’t scheduled to check out until the next morning, so I told her that I was ok til Monday. Later, I was visited by a clerk who seemed eager to meet me, like a club bouncer. I shared the same info about my check out day and she said, “Well, my notes say you checking out now.”

I rechecked my itinerary and realized that it was a mistake that I made and admitted as much. I called & requested a two hour late check out & she flat out told me: “No ma’am. You have to pack your stuff and GET OUT.” It wasn’t just the words; it was her subtle lack of empathy for my situation. She acted as if I requested a free night. I was not treated like a customer AT ALL.

I had to call my Rewards to help. I extended another 30 min. As I checked out, she said to the housekeeper, “They are finally checking out.” She was rude. A sign that this was her baseline: she didn’t recognize me. Ultimately: Can I afford better? Yes. Should I? No. Pests are better. Raid and traps help. I draw the line at spitefulness and disrespect. She could have found a nicer way to explain the situation.

Business

6/10

Pleasant

25 Feb 2024

James

Ok for a night of rest

The location is convenient to the airport. Clean enough and bed was comfortable. Table in room was wobbly, the toiket kept running until i stopped it, dingy and needs updatung.

Self

10/10

Exceptional

18 Feb 2024

Jordan

Awesome stay!

6/10

Pleasant

13 Feb 2024

Ben

Here's my story: I arrive, the hostess couldn't find my booking. They said that I was booked a month out, and not the day I was there. I'm willing to grant and say that it may have been my fault, but she got the day switched for me at no charge. Awesome! Off to a good start.

After an elevator ride which reeked of weed...

I got to my room, the bed wasn't made, and there were alcohol empties in the trash. After a trip to the front desk again, the hostess got me another room.

After another ride in the same elevator that now smelled somehow even worse of weed...The next room was nice, save for the fact some of the bathroom floor tiles were coming up.

Construction was happening inside and all around the building. That can't be helped when needed, but just explaining for my star ratings.

The next hostess was kind and awesome. She even extended our checkout so my son could come back and shower after his wrestling meet (anything to avoid ring worm) before traveling back home hours away. The experience itself wasn't awesome overall, but the front staff is accommodating and worth their weight in gold. The front staff would be the only reason I would want to re-book this hotel.

Leisure Family

4/10

Poor

19 Jan 2024

THOMAS

Bummer

This hotel is tired...and it shows. And just because it has the word Suites in it's name doesn't mean your going to find luxury accommodations.

Partner

8/10

Excellent

27 Dec 2023

Sedena

There was nothing that I can honestly say I didn't like this hotel is the best I super love this place it is very clean and quiet the staff the gm. And the manger are super sweet and kind honest and respectful always got a smile on they face they have very nice rooms no bugs or anything it has everything you need to cook with and if it's not in your room they will get you what you need with no problem please please if you looking for a nice safe place to go this is the place I promise you will love it there it's my home away from home every time you will get your money worth i promise thank you main stay see you guys soon ❤️❤️🙂🙂🙂🙂

Business_and_leisure Partner

10/10

Exceptional

23 Dec 2023

Sedena

This not the first time I stayed here but I love all the staffs that I met in person they so sweet and polite have smiles on they face and if there is something wrong they will do they best to make it right this place is home away from home

10/10

Exceptional

16 Dec 2023

Jami

Wonderful overnight stay

Great location. Clean and comfy! Super close to restaurants. Great area!

Partner

10/10

Exceptional

13 Nov 2023

Heidi

My room had a little kitchen area for an extended stay. Bed was comfy and parking was easy. I would definitely stay here again.

Business Self

6/10

Pleasant

17 Oct 2023

Elizabeth

Okay stay, not going back

The room itself was okay clean, but the carpet in the halls is disgusting and stained. My bathroom didn't have a shower curtain but the staff was quick to get one up. The coffee maker didn't work, but again he was quick to bring up a new one.
Be prepared that there is no room cleaning/service while you stay so don't expect them to change out your towels or empty your trash. Several times it looked as if the guests just set their trash/ towels by the elevator to be picked up. Some of the staff were friendly while others were not. Sorry, would not stay again.

Business

6/10

Pleasant

14 Oct 2023

Wendy

On my reservation it said I would get a queen size bed and I had a full size bed

Leisure

8/10

Excellent

25 Aug 2023

joseph

Overall, the room was good. The property is good, but the couch they have in my room was very disgusting, dirty and old.