Embassy Suites by Hilton Greensboro Airport

6/10

Pleasant

21 Jun 2026

Frances

Had reservations on line and when I arrived at check-in time I was told I had to wait. I waited 21/2 hours, I as told that the room was still being cleaned. I had friends that also came in minutes after I did and received there rooms right away. Long wait and quite a rude desk person after I went 30 minute intervals to check on room and second time she stated “you again?” We stay at this hotel four times a year and this is the first time that we have had a problem, I hope that the problem can be resolved.

Self

10/10

Exceptional

19 Jun 2026

Brittany

Will stay here again. The dehumidifier was a major plus in the room.

Self

10/10

Exceptional

19 Jun 2026

Gricelda

Clean room, staff on front desk really nice I fell comfortable. Thanks

Family_with_children

10/10

Exceptional

18 Jun 2026

JC

Clean room

Partner

10/10

Exceptional

17 Jun 2026

Stacey

The room was nice, clean and spacious.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

kristopher

we had no issues to think of.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Jessica

I love staying at the Embassy because the separate living area always makes me feel like I’m in a small apartment and not a hotel. The spacious bathroom was a plus and the staff was very helpful in accommodating anything I needed like extra linen for the pullout couch and complimentary toothbrushes when I forgot to pack mine. My kids thoroughly enjoyed the pool for hoursss! And the omelette at breakfast was top tier! I can’t wait to book my next stay!

Family_with_children

4/10

Poor

15 Jun 2026

Barbara

Checked in 6/12 for 3 nites in 2 room suite..asked multiple times for housekeeping and was told it would be done…checked out this morning having to search for towels and NEVER had housekeeping..never again

Partner

6/10

Pleasant

15 Jun 2026

Michael

Check-in was quick and easy, and the staff made a great first impression. However, the property and rooms feel dated and in need of renovation—it doesn’t seem like much has been updated since my last visit years ago. The room had older furniture, the couch was uncomfortable, and the sink drained slowly.
On a positive note, breakfast was very good, and the staff there was excellent—friendly and attentive. The made-to-order omelet was a highlight.
Overall, great service, but the hotel could really benefit from some updates.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Anthony

Neat rooms, awesome breakfast , and excellent Gym with Clean swimming pool!
Best place to stay in Greensboro NC.

Family_with_children

10/10

Exceptional

14 Jun 2026

Rashard

The room was way past my expectations for the price I paid

Self

10/10

Exceptional

11 Jun 2026

Jennifer

loved the breakfast buffet and happy hour

Partner

2/10

Poor

11 Jun 2026

Abby Hoy

The room was disgusting. There was actual mold falling off the bathroom sink under the ring of the countertop. I reached out to the hotel 2 times to discuss this issue and a possible partial refund and never heard back from anyone. The whole place looked run down and lacking upkeep. I don’t expect perfection at the rate we payed but I expect basic cleanliness.

Partner

8/10

Excellent

11 Jun 2026

Fredric

The overall stay was very pleasant. The only complaint I had is my vent was leaking with drops of water in the living room area of the suite. But, the room was clean and the breakfast bar was fulfilling.

Partner

6/10

Pleasant

10 Jun 2026

Michelle

The beds were comfortable, and the linens and towels were clean. The breakfast was also delicious. However, the rooms were extremely outdated, with worn and damaged furniture, torn wallpaper, and visible stains throughout. Bathroom floor hadn’t been cleaned! It was very disappointing to see such poor room conditions from an otherwise reputable brand, as the overall appearance was quite unappealing.

Family

10/10

Exceptional

10 Jun 2026

Reginald

Nice clean hotel, the look of the common areas reminded me of a cruise ship. The bed was comfortable and the hot water for showering came right away. Sometimes you have to wait for the water to heat up.
The breakfast also was great. Omelettes to your liking and fresh fruits or scrambled eggs and potatoes, very good.
I will stay here again!

Family

10/10

Exceptional

08 Jun 2026

Myriam

I like the clean area rooms dining
I like the breakfast
The shuttle

Friends

10/10

Exceptional

08 Jun 2026

Dave

Great place to stay! Staff were very friendly and knowledgeable. Room was very clean. Great location.

10/10

Exceptional

07 Jun 2026

Tyra

Friendly staff

Partner

8/10

Excellent

07 Jun 2026

Crystal

It was beautiful and plenty of space. The food and drinks were amazing

Friends

10/10

Exceptional

07 Jun 2026

Roger

It was a great stay!

Self

10/10

Exceptional

06 Jun 2026

Dwight

Room was great, staff was very professional and kind, breakfast was great

Partner

6/10

Pleasant

04 Jun 2026

Mary A

Breakfast very good

Friends

6/10

Pleasant

04 Jun 2026

James William

I have always stayed at Embassy suites I love the layout and the atmosphere. Embassy suites seem to be somewhat dated in its decor and furniture. Bathrooms were small but when you consider the age of this hotel you understand why it was configured like that. The rooms were very clean but as they said somewhat dated. The amenities were nice. Would they stay at this hotel again absolutely I love embassy suites I love their atrium and if I have that choice I will choose Embassy suite.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Nicole

Nice property, had events booked up throughout the weekend so definitely a lot of traffic. Would be good to separate parking for paying guests.
Front desk not very helpful most of the time, felt like they did not want to help, tons of younger kids running around property knocking on random doors, fun to watch-annoying to sleep.
Breakfast was good, would be good if they mixed it up a little.
Pool and pool area were terribly cold to the point of not being able to enjoy, that was a big disappointment front desk told us they couldn’t do anything about it.
Would also be good if housekeeping checked the garbage in room during our stay.
Waiting for charges to post but upon check in what we paid was different than expedia price.
Evening reception was bare, celery, carrots dips and trail mix/chips salsa, comp drinks kind of cool.

10/10

Exceptional

01 Jun 2026

Ernest

A little outdated but overall nice stay!

Self

10/10

Exceptional

31 May 2026

Emily

Great place to stay. This will make the 2nd time we have stopped passing through. Love the spacious rooms.

Friends_and_family Family

4/10

Poor

31 May 2026

Karim

Not impressed with the property whatsoever. Room had a funky odor to it. Faucet was faulty and the best tub was way too concave on the bottom so I didn't feel like I was unstable footing ever. There's also mold in the bathroom as well. Beds were not very comfortable. I have nothing against the service and staff they were courteous. Unfortunately before we left I was on the fifth floor stairs and noticed a large pile of human feces was left there. I know that's not the fault of the hotel entirely but the fact that this kind of stuff can happen here makes me not want to recommend it to anybody

Friends_and_family Family

8/10

Excellent

30 May 2026

JoAnn

It is a nice hotel some on the outside sidewalk is coming up. Breakfast bar was good. The air conditioning was a little loud in our meeting room.

Business

10/10

Exceptional

30 May 2026

Howard

Stay was EXCEPTIONAL.. The gentleman at the front desk that checked me in was EXTREMELY helpful, polite, professional and understanding... I would stay at Embassy again and again especially with staff like that... I am looking forward to staying again..

6/10

Pleasant

30 May 2026

Chris

Attention to detail could have been better. It is clear that nobody cleans behind the furniture and that is a shame.

Self

4/10

Poor

30 May 2026

Isaac

AC sounded like it was about to fall out of the ceiling. Carpets were torn and tattered. Pull out sofa mattress was stained, paper thin, and uncomfortable. Room was very dated, everything in there looked older than me.

10/10

Exceptional

30 May 2026

Amber

N/a

10/10

Exceptional

29 May 2026

Angel

Great rooms and great people

10/10

Exceptional

29 May 2026

Michael

Breakfast was excellent, the only 2 bad things I have to say is the sidewalk entering the hotel. It was deteriorated and was very upset. The indoor pool was down for maintenance, my wife and I were there for our 23rd anniversary and could not go swimming!

Partner

10/10

Exceptional

28 May 2026

Mick

They were free drink coupons upon check-in and very nice breakfast the next morning with omelettes/eggs made to order. Really a nice touch. Staff was very friendly.

10/10

Exceptional

28 May 2026

Dave

Very nice hotel, wish I could get this from them in whatever town im in all the time. Beautiful hotel, quest appreciation night from 5:30-7pm every night with 2 free drinks. Excellent Breakfast with made to order omelets or eggs any way you like them. Bar. Restaurant.

Self

2/10

Poor

28 May 2026

Dedra

Not clean, outdated and wrong room

Friends_and_family Family

6/10

Pleasant

28 May 2026

Marquette

Hotel was nice. The rooms were spacious. The furniture in the room was very dirty looking. Did not want to sit on it. It was like that in multiple rooms.
Front desk staff was awesome. The omelet lady was ride and really had an attitude.

Family

10/10

Exceptional

28 May 2026

Tara

We always enjoy our stays ay an embassy suite. The inside could use a little updating but everything was clean. We would stay there again.

Partner

8/10

Excellent

26 May 2026

maritza

It’s good

Partner

4/10

Poor

25 May 2026

Brandi

AC was out my entire stay had to ask for maintenance to come out for 2 days straight and then he came and said AC was working fine it was extremely hot in my room visibly no air coming out and no ac flow yet he said air coming out was 54 ° lol a joke. Pool was closed our entire stay which was why we booked here very disappointed also saw a roach near lobby

Family_with_children

8/10

Excellent

25 May 2026

Leonard

I have stayed in this hotel many times, it seems like the cleanliness level is not as good as I experienced in the past. The $10.00 daily parking fee was unexpected and an expense I did budget for. Breakfast is still one of the best amenities you offer. The evening manager reception is getting less and less with very little snacks.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Kideem

Hello, the staff was very nice during check in and the restaurant staff. Our bathtub was full of rust chipping and was peeling. We needed water shoes to shower. We alerted the front desk about our need for linen for the sleep sofa. Due to the hotel being short staffed we had to get it ourselves. The pool was down for maintenance until we checked out. That was really disappointing because we selected the hotel because there was an indoor pool. It wasn’t a horrible stay but we’ve definitely had better experiences with the Embassy Suites and Hilton brand hotels overall.

Family_with_children

8/10

Excellent

24 May 2026

Michael

I stay there often when I'm in town and I always enjoy my stay. The only thing that I've noticed is the wear on the carpet is becoming more and more noticeable to the point it might become a trip hazard. But overall me and my family had a wonderful stay!

Family_with_children

10/10

Exceptional

24 May 2026

Mckenzie

We stay in quite a few hotels and opt in for Hilton every time we can! My son is a picky eater and BEGGED for their breakfast! The facility was very busy, yet clean and friendly. It’s the perfect place for families with kids of all ages!

Friends_and_family Family

8/10

Excellent

24 May 2026

Nechelle

Staff is knowledgeable friendly and professional.

The manager's cocktail hour service is awesome; the bartender was engaging and gave great recommendations.

Embassy has the best full-service breakfast, can't beat the omelette station and then there's still a full breakfast bar.

My only complaint the pool area was disgusting. The female restroom needed to be cleaned badly. The pool water was cloudy-looking, we were severely disappointed.

Partner

8/10

Excellent

23 May 2026

JULIO CESAR

Excelente desayunos

Friends

10/10

Exceptional

23 May 2026

MERLE

We really appreciated the friendly staff at this hotel when we were attending High Point Furniture, Market. I would recommend it. Lots of good restaurants in the area.

Business

10/10

Exceptional

23 May 2026

antonio

Good

10/10

Exceptional

22 May 2026

Jane

The complementary breakfast buffet with made to order omelets was the best. The staff was very friendly and helpful

Friends

10/10

Exceptional

21 May 2026

Bruce

Great hotel, large rooms, amazing breakfasts and wonderful staff.

Self

10/10

Exceptional

20 May 2026

Carla

The room was nice and clean.
Didn’t interact with the staff much but check in was quick and easy.

Family

10/10

Exceptional

19 May 2026

Brittany

Everything was great! Es

10/10

Exceptional

19 May 2026

Kathryn

The staff is great. The evening reception and breakfast are both very good! It's easy on and off from the highway. I've stayed many times and will stay again!

Self

10/10

Exceptional

18 May 2026

Joshua

Perfect location for our trip and breakfast was great

Partner

10/10

Exceptional

17 May 2026

Tomiko

Miss Saundra and Christian were absolutely amazing and so very helpful when a canceled flight caused me to miss my original check in date. Thank you both.

Family

4/10

Poor

16 May 2026

Matthew

It feels old. The air-conditioner in my room mad a lot of noise. Decor looks 30 years old. There is a parking charge, which is not obvious in the description. The melon at breakfast had no taste - whoever was slicing definitely did not try any. The check in staff member seemed distracted and had no warmth.

4/10

Poor

15 May 2026

Kristen

Room was terrible. There was someone else garbage inside unlearned and someone else used towels thrown around. Me and my husband were very disturbed. Definitely disappointed in this. Food was very bad also.

Partner

6/10

Pleasant

14 May 2026

Ralph

Our bathtub oozed dark colored material from the tile around the tub while I took my shower. So that was disappointing. Also all the carpets were worn and need replacing .

10/10

Exceptional

14 May 2026

William

Nice value.

6/10

Pleasant

14 May 2026

Felicia

This hotel is a little dated. While it was clean and the staff was friendly and helpful, the rooms are dated and feel like they need a modern touch.

Family

10/10

Exceptional

12 May 2026

Ryan

The front desk met us where we were at (family with two under four), super nice and made it an enjoyable experience

Friends_and_family Family

10/10

Exceptional

09 May 2026

Stephanie

The room was decent, and all Embassy Suites have such a good vibe. The pool was freezing definitely not heated but other than that, we enjoyed our stay. And had a great location.

Family

8/10

Excellent

09 May 2026

Luis

Room was nice, quiet appeared well kept

8/10

Excellent

08 May 2026

Anthony

Yes

8/10

Excellent

08 May 2026

Kashmira

The hotel service was very guest friendly. The free breakfast was good.

Family

2/10

Poor

05 May 2026

jaynier

This property needs some update

Self

10/10

Exceptional

05 May 2026

Priscilla

The staff did it for me. Excellent! The food was excellent! The service was excellent! Great stay!

8/10

Excellent

04 May 2026

Kathryn

Breakfast was great. The toilet overflowed in our room and the carpet got wet. I wish more had been done to dry that or maybe move us, but that was really the only issue. They addressed it quickly.

Family_with_children

10/10

Exceptional

04 May 2026

Mary

The breakfast was alright

Self

8/10

Excellent

04 May 2026

Karen

My stay of one night was ok. The room was clean. The property is older property and in need of a refresh, especially the bathrooms and removal of carpet, since it harbors so many germs and takes more to keep it clean and fresh. The staff were nice and attentive. The food is only ok. Attended an event and the food was luke warm and not the most appetizing. Drinks were ok. Breakfast was ok.

Self

6/10

Pleasant

04 May 2026

Crystal

Staff were very unfriendly. The only person that smiled was the front desk manager. HVAC was broken in our room and we froze ALL night. We ordered food from the restaurant and it was old reheated wings. Horrible experience for such an “upscale name” and price.

Partner

6/10

Pleasant

03 May 2026

Lily

The carpets need to be replaced in the entire hotel. It was musty in the rooms. Overall it just didn’t seem like it was kept up with much. The continental breakfast was pretty good and the staff was friendly.

Friends_and_family Family

8/10

Excellent

01 May 2026

michelle

Had an awesome stay…only issue was there were 4 people in the room and only 2 washcloths and no linens for pull out bed…. called the front desk but didn’t receive for hours-finally had to go to the desk to request items which were then delivered within minutes…other than that-awesome-kids loved the pool and tasty breakfast

Friends_and_family Family

8/10

Excellent

29 Apr 2026

vickie

Yes the breakfast bar was very good

Family

2/10

Poor

28 Apr 2026

Judy

I answered terrible since we were moved to a different hotel based on maintenance issues. We arrived at 3pm and was told to come back at 4pm. When we returned they told us that they would have to move us to another hotel. When I asked why they didn't tell us before when we were there and was told that they didn't know.

Partner

10/10

Exceptional

27 Apr 2026

DAVID

Breakfast food was poor. Property and room was excellent. Front desk staff was rude.

Self

6/10

Pleasant

27 Apr 2026

Frankie

We love Embassy suites overall but Greensboro needs an upgrade! The furniture in the room is old and worn, the shower was missing a spray head , and the one there could not be adjusted. The room had an odor. Just not the quality that we are used to at Embassy suites.

Thanks Frankie Owens

Partner

2/10

Poor

26 Apr 2026

Brittany

I was very disappointed with my stay. The entire hotel had a damp chlorine smell, and the room itself had an unpleasant odor. When I requested fresh bedding, the front desk only provided a sheet and stated that was all that was available.
For $275 per night, I expected a much higher standard. Many items in the room appeared stained, dirty, and damp, which made the environment feel unclean.
Additionally, the housekeeper entered the room without properly knocking. I had to say “excuse me,” at which point she closed the door. This felt like a lack of basic courtesy and privacy.
I also attempted to purchase a drink, but the front desk was unattended for an extended period. When the staff member returned, she was not helpful and did not display a welcoming attitude. When I asked if there was another place to pay, I was simply told no.
Overall, I did not enjoy my stay and will not be returning.

2/10

Poor

23 Apr 2026

Cindy

When I showed up at the hotel they told me it was oversold and they sent me to a Hilton Garden Inn, however they gave me the address to the wrong hotel. Even though I asked for confirmation that it was a hotel four miles away. So after a lecture by that properties manager regarding company billing. I contacted Embassy whe eventually gave me the correct address. An hour lost after a long workday. Hilton / Embassy you left this customer feeling very under appreciated.

6/10

Pleasant

20 Apr 2026

Ryan

The bathroom was tiny and leaked water from somewhere. The furnishings are just really old. The whole property needs to be renovated. The breakfast wasn’t that great and we ended up skipping the second two mornings.

10/10

Exceptional

19 Apr 2026

Samantha

Breakfast good

Family

8/10

Excellent

19 Apr 2026

Sandra

I picked this hotel over others in the area because of the size of the rooms and made to order breakfast. For a week’s stay, it’s helpful to have the two room suite style room. The staff was super friendly and helpful. The hotel was a little dated compared to other Embassy Suites, but the cleanliness, room size, and the friendliness made up for that.

Family_with_children

6/10

Pleasant

16 Apr 2026

Todd

Breakfast selection was good. Dinner was at best cafeteria quality and sat in restaurant area at least 30 minutes before they realized I was even there. Carpet was old and dirty looking. Don't even look at vents above top floors that blow down into atrium area ( very gross )! beds and rooms were clean and comfortable. Disappointed they didn't have a hot tub.

Self

4/10

Poor

14 Apr 2026

Carolyn

A little dated, but clean overall. i asked for a fan and was told they would bring it right up. They did not. A/C stopped working around 9:30pm - maintenance came right away. Unfortunately the problem could not be fixed. Maintenance assured me I would be moved into another room. Front desk never called and I was not able to get a live person on the phone. It was hot and stuffy all night. Traffic noise from I40 right outside the window. NO sleep - court at 8:00am! Defininately would not stay here again.

Family

10/10

Exceptional

09 Apr 2026

Tatianna

It was fresh we didn’t make it in time but it was good

6/10

Pleasant

06 Apr 2026

Jennifer

Room was not up to expectations they were the precious stay.

10/10

Exceptional

06 Apr 2026

phillip

Great place to stay with nice amenities and full complement of breakfast and beverages in the evening.

Partner

8/10

Excellent

05 Apr 2026

Peaches

Clean room, friendly staff, pool area was ok. Breakfast could be a lot better. The omelette chef needs some help

10/10

Exceptional

04 Apr 2026

Jason

Didn't have breakfast. But the bar was good

Self

10/10

Exceptional

04 Apr 2026

Keirsten

Great staff! We were able to check in early and check out late. Will book again soon!

6/10

Pleasant

02 Apr 2026

Kelli

Not impressed.

Partner

10/10

Exceptional

01 Apr 2026

Jim

Food was on time, manager social was great, and the bartenders were great!!

10/10

Exceptional

01 Apr 2026

Leonard

Yes i didnt recieve my payment for the incidentals

10/10

Exceptional

01 Apr 2026

Deasia

I’ve stayed here several times and each time was wonderful it’s worth the price.

Family_with_children

2/10

Poor

31 Mar 2026

Kristina

Severely outdated for an embassy suites

Family

6/10

Pleasant

30 Mar 2026

Michael

Room was extremely dusty and in need for refurbishment. The hotel is very old and needs to be refreshed. The rooms have very old carpet filled with dust, old thick drapes filled with dust. Bathrooms too old, tub showers in need of replacement.

Positives are the staff was excellent, the free breakfast was very good as well. And it was very quiet and peaceful.

However overall the hotel is screaming for a complete refresh.

2/10

Poor

29 Mar 2026

Cynthia

The room was outdated. The whole place did not look appealing. Cold breakfast. Slow service. I wpuld not stay there again. It is on the outskirts pf the city, no stores are walking distance.

Friends

6/10

Pleasant

26 Mar 2026

esther

Yes