SureStay Plus by Best Western Mobile I-65

United States , Mobile - AL
Mobile, 180 W I 65 Service Road S
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100 reviews shown

2/10

Poor

22 Jun 2026

dominique

Twrrible

6/10

Pleasant

18 Jun 2026

Sam

The bed was very uncomfortable and the bathroom wasn't clean

Partner

6/10

Pleasant

13 Jun 2026

Hope

Overall, the property was in a convenient location and attractive for a very reasonable price. We had spacious enough rooms with fridge and microwave. There were upgrades that were very nice, especially bathroom sink. Great air-conditioning and hot water in the shower. However, they needed to invest more in the laundry service for towels and sheets. I believe they were self-doing and they need to hire a service or invest in better machines, and/or possibly replace these items more frequently. More attention needs to be given to drapes and sofas. Attempts to remove spots on the sofas were not successful I don't know how you would DYI fix this without investing or simply removing furniture pieces.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Amy

Quiet, cheap and safe enough, fairly empty. Very convenient to I-65. In a row with 6 or 7 similar laborer/construction worker motels. Carpet in room was very dirty and almost damp. There was no drinking water available besides tap water, in the vending machine or in the fitness center.

Business

10/10

Exceptional

25 May 2026

Yarsnia

Better up keep with the rooms , it's a bit old fashion

10/10

Exceptional

12 May 2026

Wilma

I loved it very peaceful

Self

4/10

Poor

06 May 2026

Tristen

Rooms were not as advertised.

8/10

Excellent

03 May 2026

Tiffany

the property was good

Friends

4/10

Poor

29 Apr 2026

Albert

Hotels is old and not in a real safe place.

6/10

Pleasant

24 Apr 2026

Seaborn

Room was adequate but no tissues or hot temp cups. i saw one roach in bathroom. a bit noisy from parking lot in back and room above

2/10

Poor

21 Apr 2026

Joseph

Room had ants, key card hardly worked, breakfast was just boiled eggs cut up sausage and cereal

Family_with_children

2/10

Poor

14 Apr 2026

tina

After reserving a room and driving over from Florida, we were told our room had been oversold and given away.

2/10

Poor

13 Apr 2026

Courtney

Place was dirty, strange people outside the place another place trying to charge you without you being there. Way to many pet outside. Did not look clean

Self

6/10

Pleasant

12 Apr 2026

Danielle

Load music playing in parking lot at 1:00 am.

Partner

10/10

Exceptional

21 Mar 2026

Brandy

The room was clean check in staff was very nice. The parking lot had cars with busted windows and wrecked in the lot. The entire floor smelled like pot.

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Angel

I didn't feel safe in the parking area and the rooms can use some upgrading.

Partner

4/10

Poor

02 Mar 2026

ROBERT

Overall, the room was decent and somewhat comfortable, but the property was super filthy garbage everywhere smelled like smoke. Breakfast was absolutely horrible over half the time there was nothing even out there to eat for an extra $140 bucks. I would’ve stayed around the corner at the real best Western. This spin off is a joke.

Self

6/10

Pleasant

23 Feb 2026

Jamel M

breakfast

Family_with_children

2/10

Poor

23 Feb 2026

Roderickas

Room smelled like pee and smoke was a horrible experience

Partner

2/10

Poor

20 Feb 2026

Milton

The room looked ok at first until the roaches came out tried to call front desk the phone doesn't work. My bathroom was dirty shower had a ring around it. I WILL NEVER STAY HERE AGAIN

Family_with_children

2/10

Poor

17 Feb 2026

Heather

Bed bugs in my bed!!!!! I’ve formally complained to hotels.com, and provided them with pictures. The fact that the manager would not speak to us, after we left multiple messages made it even worse. All that happened was the housekeeping moved us to a new room. So I won’t be staying at this hotel ever again!

Friends_and_family Family

8/10

Excellent

17 Feb 2026

PATRICIA

Room was clean as well as bathroom. Bed was super comfy but sounded like it was on stilts

6/10

Pleasant

15 Feb 2026

Margaret

I was ok

Partner

2/10

Poor

15 Feb 2026

Ken

No breafast and no tv that was working.

2/10

Poor

01 Feb 2026

Taylor

I did not feel comfortable during my stay. When I entered the room, it did not appear properly cleaned and felt like it was assigned without being thoroughly prepared. The bed cover did not smell fresh and had visible stains, which was very concerning. Additionally, the latch on the door was stuck, and I had difficulty exiting the room, which made me feel unsafe. Overall, the cleanliness and condition of the room did not meet expectations.

Family

10/10

Exceptional

30 Jan 2026

Robert

Everything was great

10/10

Exceptional

19 Jan 2026

Raymond

Nice and quiet

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Carmen

Nice from desk people

Leisure

2/10

Poor

30 Dec 2025

Leon

Tommy smelled of smoke, moved , 2nd room was musty, 3rd room was ok but found someone’s dirty sock. Gym was dismal, treadmill, bike and exercise ball, that’s it. Breakfast was no existent, some bread, no juice machine, coffee and 2 half empty cereals. Some “hard boiled “ eggs that were literally raw, disgusting! Hallways smelled musty and carpet was in poor condition. Towels were well worn and only 3 were given. 1 tiny bottle of each shampoo & conditioner for 4 adults. Internet and tv weren’t working most of the night due to wind. Everything falling off the walls in the shower, afraid to touch it that it would break. Absolutely worst hotel we’ve ever stayed in. Women who checked us in tried to be helpful, man there in the morning was completely useless and rude.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Carmen

Excellent stay

10/10

Exceptional

23 Dec 2025

Thomas whitaker

Good place to stay

Business_and_leisure

10/10

Exceptional

17 Dec 2025

Thomas whitaker

Loved it

Business_and_leisure Friends

8/10

Excellent

04 Dec 2025

Matthew

The breakfast was fairly fresh but there was never enough say fruit by like 730 am. Maybe add a little coffee creamer variety coffee and room coffee are bland as hell. Basic. It's like coffee you'd find at a library, or at church. Not a fan. Grits are good though. Do enjoy the breakfast bowls I can make. But a gain alot of times there's no eggsnby 730. More fruit. Butter? Bagels. Something more than load bread. It's like living with minorites. And this is just constructive criticism, for the most part I thoroughly enjoy my stay at this establishment. No major complaints at all, just figure I'd request a little improvement as I myself intend to be staying for a while myself.

Business_and_leisure Self

2/10

Poor

24 Nov 2025

Michael

Staff, nice, roster tosts only one side of bread. TV did not work in first room, they moved me into another room to find out that their direct TV service is for 8 pitiful channels, no major network like abc. CBS, NBC. CNN Fox or any sports channels. How ridiculous.
Breakfast nothing to brag about. Over all, never again. The question is why Best Western and Expedia provide access to this place for their customers.

6/10

Pleasant

23 Nov 2025

Martin

room in good condition.,but saw a couple roaches,no wifi,and i could only see six channels and no news.breakfast was okay.

Business

8/10

Excellent

22 Nov 2025

Ken

Room was okay, but no WiFi and only 13 channels on tv. No local or news channels

4/10

Poor

12 Nov 2025

Sandra

Staff was great. I was very disappointed with my room. It was not clean, and there were crumbs on the floor and dust on the furniture. The bathroom also did not look well-kept. To make things worse, the TV in the room did not work at all. Overall, my experience was not good, and I would not recommend this hotel unless they improve their cleanliness and fix their TV issues.

4/10

Poor

09 Nov 2025

Shyla

Yes I didn't receive towels again after the housekeepers took them and when I was looking for breakfast between 6-9 it wasn't any

6/10

Pleasant

18 Oct 2025

Monsenya

I didnt like rhe smell of the room it smelled muggy

Leisure Partner

2/10

Poor

10 Oct 2025

Isis

Dumpster overfilled, housekeeping sucks. Breakfast limited.

10/10

Exceptional

08 Oct 2025

Thomas

Excellent service, friendly staff, great breakfast and large rooms.

Friends_and_family Family

2/10

Poor

04 Oct 2025

Ashley

I paid online and they said they didnt get it so i had to pay again

Leisure Partner

8/10

Excellent

29 Sep 2025

Bonnie

The room was clean and comfortable. Parking was good. Staff was polite- we were very happy with the recommendation we received for dinner in a nearby restaurant ( food was delicious and reasonably priced). Breakfast was meh .

Business_and_leisure Partner

6/10

Pleasant

26 Sep 2025

Monsenya

The ice machine was not working.My fridge wasnt clean it had old food in it.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Hunter

Staff always look out for me and my best interest

Business_and_leisure Self

8/10

Excellent

14 Sep 2025

Nicholas

The air had a weird smell

Leisure Self

4/10

Poor

14 Sep 2025

Quanisha

The hotel needs to be renovated the hallways stink and so does the rooms 1st floor rooms are spacious but noisy as hell throughout the day the carpets and couches are filthy throughout the hall there’s water coming through the floors for weeks glass has been sitting in the parking area no one cleans outside . They claim to have breakfast they literally only have sausage patties sitting on a plate in the cooker the waffle machine is always unplugged they have a few packs of oatmeal and some stale pasties don’t offer something you don’t provide staff is ok

Business Self

10/10

Exceptional

09 Sep 2025

Tametris

I love it

Business_and_leisure Family

2/10

Poor

29 Aug 2025

Ashley

The breakfast wasn’t set up, checking in was a nightmare. I paid through Expedia and the guy at the counter wanted to argue about having to pay the full amount yet again! Finally got it figured out after telling him 4 times I had already paid

Leisure Family

10/10

Exceptional

28 Aug 2025

JaKobe

The first room I stayed in wasn’t clean

10/10

Exceptional

27 Aug 2025

Nicholas

Room was clean

2/10

Poor

27 Aug 2025

Summer

Rooms smelled like mildew mold stains on white sheets ac did not work in first room
Changed room ac definitely did work but it still smell

Partner

8/10

Excellent

18 Aug 2025

Cynthia

. They have failed to refund my 50 dollar deposit from 8/8/25 when I checked out .

Business Partner

6/10

Pleasant

13 Aug 2025

Demetrius

Just need a real good cleaning

Leisure Self

2/10

Poor

22 Jul 2025

Theresa

First room they checked us into, had used soap on the sink, dirty bedding, and filthy floors. The trashcan appeared to have had vomit in it. The smell of smoke was nauseating. We requested another room. Again, floors were filthy. There were dried up dead roaches on the floor. The bedding didn’t appear to have been changed, as well. A/c did not work. At this point, i told Them i wanted a full refund. They told me i had to request it through Expedia. Expedia was not able to get in touch with the property manager after 3 days of trying and eventually informed me that i would NOT get my refund. DO NOT GO TO THIS PLACE! It’s disgusting! And they are thieves.

Business_and_leisure Family

2/10

Poor

21 Jul 2025

Sayth

You get what you pay for, but I got a room that toilet bowl was black, no toilet paper. In other words I got a room that was not clean. I had two rooms and I guess they do not clean your room while you are staying, If you request your room to be clean, you need to be in the room. I still requested and did not get anyone. I requested at least towels and did not get them either until I asked twice.

Business Family_with_children

2/10

Poor

20 Jul 2025

benito

it was horrible in all regards

Partner

2/10

Poor

13 Jul 2025

Shawn

Upon arrival entering the room smelled of mildew, noticed the fitted sheet on the bed had multiple tears in it. Both back doors, where the majority of the parking is located or non-operational. Breakfast is a joke. Staff is unfriendly and seems like they don’t even wanna be there. Room was lacking, simple amenities, i.e. wastebasket, and when asked for a waste basket front desk, staff seemed inconvenienced.

Business

2/10

Poor

13 Jul 2025

Amanda

We booked ahead on our trip. I read previous reviews and thought it would be ok for the one night on our way through. It was NOT ok.

The girl at check in was in a horrible mood. Check in was slow. The place was rundown, but it was like 2am and we had already paid for it. Figured it couldn’t be too bad. With two kids in tow we walked down the run down hallway. The “laundry” room had been kicked in. Our door was stuck and we had to body slam our way in. Immediately upon opening the door it smelled like rotten lettuce. It was for one night, the kids were half asleep so we figured it would be fine. Smells you can get used to, right? I refused to even go in the bathroom the place was gross. The carpet was sticky and damp, filthy, needed to be replaced years ago. The room was humid, so everything was damp and musty. We pushed through and tried to make it work. All night you could hear someone upstairs banging and dragging things around. We laid out our clothes and packed everything as much as we could so we could leave as fast as possible. Checkout was quick. No point in complaining to front desk staff they didn’t seem to care.

According to the flyer in the room breakfast was supposed to include toast, yogurt, biscuits and gravy, etc. However their breakfast had a few pieces of bread, a couple of yogurt cups, and boiled eggs. We left and went to Waffle House (where I felt more comfortable to brush my teeth).

I am completely disappointed in the Best Western brand.

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Jamisha

Would not stay again.

Business Partner

2/10

Poor

13 Jul 2025

Patrick

There was only one pillow on the bed and one pillow that was shoved in the closet with some bizarre red stains…..

Pretty sure the bed had some interesting stains as well, I just closed my eyes and tried not to think about it because I was exhausted, I tried to avoid thinking about the trauma of what those random stains could’ve been, I do know that they were red tinted….

Business Self

4/10

Poor

12 Jul 2025

Gregory

Room was dirty and stunk like cigarettes. I left and requested a refund.

Self

4/10

Poor

12 Jul 2025

Andrew

The parking is in the back, however the door would not work so you had to walk to the front each time. Our first room was dirty, AC wasn’t working nor the mini fridge. The pull out couch would not pull out and had a sunken spot in the seat. The second room was cleaner however, the floors looked like they were not vacuumed.

Business Self

10/10

Exceptional

10 Jul 2025

Rita

I like this hotel because the doors are inside instead of outside. Also what they could have did better was have better Internet service but overall it’s a nice hotel.

Business_and_leisure Family

2/10

Poor

06 Jul 2025

Enid

1. (Check in went smooth)
2. (Nice and patient staff.)
3. No Towels in the room. THANKFULLY WE HAD OUR OWN AND WALMART IS 5 minutes away
4. No Microwave although listed we should have one.
5. Mold on the shower curtain and ceiling Broken towel rack hangin off the wall.
6. The key cards to the door had to be reset everytime we left our room. Huge inconvenience
7. The back door where you park did not work with the key card. Someone always had a rock in the door. Major safety concern.
8. Broken ice machine that leaked all over the hallway floor
9. Room had strange odor
10. No breakfast although listed.
11. Curtains to the window stained and had a strong odor
12. (Shower water Nice and Hot) very dim lighting In The bathroom
13. Trash always over flowing in the hallway and vending area.
14. (Quiet hotel during the evening overall)
15. Thankfully we were on the first floor because the only elevator in the hotel was Out Of Order.

I DON’T OFTEN GIVE NEGATIVE REVIEWS. I CREATE CONTENT AND THIS WAS THE MOST DEPLORABLE PLACE I HAVE EVER SEEN AND SLEPT. VERY DISAPPOINTED.

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Rose

Convenient location and price

Business_and_leisure Family

10/10

Exceptional

06 Jul 2025

Kermit

Nice stay, carpets in room needs to be shampooed, and thoroughly cleaned and checked had to get a new room, Housekeeper needs attitude adjustment front desk pregnant lady needed to be home attitude was understandable, but over all better than most rooms i stayed on that strip definitely 8 out of a 10

Self

2/10

Poor

05 Jul 2025

Austin

Dirty

Upon arrival raw meat in fridge, air didn’t work properly was blowing heat whole time and dirty . Left after 10 minutes in room .

Friends_and_family Family

2/10

Poor

04 Jul 2025

Christopher

Waste of time and money. Had to buy our own towels because there was none clean after four hours of checking in.

2/10

Poor

04 Jul 2025

Simisola

Not relaxing- overall cleanliness is horrible May be the hotel could not afford to pay good cleaners. Toilet seat shifts- headboards have oily like stains all over- The bathroom corners dirty & rusty- and that was the second room we had - the first room we had the toilet didn’t flush- such a nightmare-glad we only needed couple of hours sleep to catch a flight. Couldn’t even take a shower because I was not sure what else could go wrong.

Friends_and_family Family

2/10

Poor

27 Jun 2025

Matthew

Room keys don't work. EXTREMELY slow staff. room is gross and too cold.

8/10

Excellent

26 Jun 2025

noelle

Frustrating

Hotel was nice, large room, great AC in 100 degree temp, great shower, good bed but room had no towels available til morning, had popcorn, fake fingernails and an earring on the carpet. Also pillowcases had hair and make up on 2 of them. Could be a nice place with better attention.

Business

6/10

Pleasant

24 Jun 2025

Lakimfeya

Need a few little touch ups the stay was comfortable wasn't sure I they were short of housekeeping

Friends_and_family Family

8/10

Excellent

24 Jun 2025

Jordan

So, obviously not the highest end place. For for a mid 60’s a night fee, I had a decent bed, relatively clean place, and the girl at check-in was friendly. You don’t stay in lower end hotels and expect a 5* stay. It was exactly what I paid for and I was satisfied.

10/10

Exceptional

21 Jun 2025

Tamia

Awesome love it !

6/10

Pleasant

17 Jun 2025

Lornnia

Comfortable

The carpet smells like fabulouso and mildew. The room very clean
I did have a bad experience someone was in my room I got another room

Self

2/10

Poor

13 Jun 2025

Amanda

Service up The frame was, it's not under the time that we got there. We had to move to another room after being told to leave and come back and check-in time, that would be ready. No alarm clock, no phone in the room. There was water on the sheets when we got there to run that changes too. And then um We had to ask for them to come and remove them and reducing them.I would never stay there again.It really soaked I would really love to have a refund

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Paul

Great room for the price. Staff/Check-In host (L. Moore) was amazing!

Leisure Family

2/10

Poor

01 Jun 2025

Samantha

The place was disgusting!!! The room had big roaches, smelled bad, the TV didnt work and i didnt feel safe leaving my car in the parking lot. Never again!!! The only thing was thw lady in the front was nice.

2/10

Poor

29 May 2025

Keziah

The worst ever, the floors were dirty and sticky, the hallways stank and the trash cans were over flowing, the, the waffle machine was empty the juice machine was empty, they were out of towels and the bed looked like it was to recently used, the customer service sucks the manager at the front desk was rude

Self

6/10

Pleasant

28 May 2025

Greg

The room was damp and smell damp, only 1 wash cloth for 2 people, Kleenex box was empty, no bath mat for the floor. Would not recommend.

2/10

Poor

16 May 2025

Damyana

I am writing to express my disappointment with my recent stay. Upon checking into my room, I discovered a roach infestation, which is completely unacceptable. Additionally, the continental breakfast that was advertised was not provided, which added to the inconvenience.

To make matters worse, I had to switch rooms due to these issues, and I experienced difficulty gaining access to my new room, causing further frustration.

I hope you take these concerns seriously and address them appropriately. I would appreciate a response and some form of compensation for the inconvenience.

10/10

Exceptional

11 May 2025

Katherine Corey

Great spot.

2/10

Poor

09 May 2025

Roger

I had no shower curtain, no comforter, remote don’t work, I had to get new keys every day, and the entire place was dirty and stinky.

Business Self

4/10

Poor

07 May 2025

Kendall

This was a last minute booking when my planed reservation at another hotel fell through. The guy at the desk was good, and the A/C worked really well, but the property need good cleaning, the glass around the rear door had been broken in multiple places, and the hall ways smelled heavily of weed.

Leisure Family

2/10

Poor

06 May 2025

Rohan

They Kept my deposit for something I didn’t do. for smoke alarm being taking down when it was down when I first got the room.

Business_and_leisure Self

2/10

Poor

04 May 2025

Mike

What can I say about this hotel. It boasts a certain "charm". From the television where the remote control is optional and you have to request one at the front desk, only to enjoy the soft gentle hum of no signal on the actual TV. But if you squint and turn the sound off, you can pretend you're looking out a window at a snowstorm.
And if that doesn't do it for you, you can sleep easily knowing that the smoke detector is plugged in, and you can tell because it's hanging from the ceiling by its wires.
Then relax and it's inviting lavatory, but be warned there's only one roll of toilet paper, and extras cost more.
The perfect getaway for the young couple looking to end it all

Business_and_leisure Partner

8/10

Excellent

04 May 2025

Wesley

Good place to stay on a budget!

Business Self

2/10

Poor

03 May 2025

O'Neal

No cover on the bed. Only a sheet. I requested a blanket or cover but never received one.

10/10

Exceptional

02 May 2025

Joseph

A nice hotel for a great price

Everyone one that worked was friendly and nice.

Self

2/10

Poor

02 May 2025

Latonika

Uncomfortable

Room 131 was a non smoking area but it wasn't form the looks of it.

Self

4/10

Poor

29 Apr 2025

Bryant

For some reason my wife and I tried this place again. SMH 🤔. I believe that the manager truly cares, but there are too many things going on. The rooms were Not cleaned, towels dirty, sheets weren't changed at least they didn't look like it. Ot looked like blood on the pillow case, stuff on the walls. And at least (2) other families had to change rooms as well. It's supposed to be a smoke free hotel, but you can clearly smell people smoking weed and for some reason, they don't keep the back door locked and people are stilling rooms some how. They desperately need security on the property around the clock.

Leisure Family

4/10

Poor

26 Apr 2025

Shermaine

The towels in room were stained, hair on the toilet. When arrived, Tracy continued to talk to worker instead of checking me in. When i went to room, that's when i found the above. I tried to show her and she went to let someone in their room and didnt come back. When i went to find her, she was in laundry room cleaning and talking to someone else.

2/10

Poor

25 Apr 2025

Nelson

For the price, you get what you pay for. One of my rooms was missing a remote for the tv, there were no blankets, I did see a dead roach, the air conditioner was filthy, there were stains all over the bed. The toilet wasn’t working in my other room. For the price and my booking being last min I’m not gonna hate on this place, we felt safe and all that. The lady at the front desk Polly or Paulie, she was such a sweet person, super helpful, very sociable just overall a joy.

Friends_and_family Family

2/10

Poor

08 Apr 2025

Alfreda

It was nasty and had to move from one room to another room but still nasty

Leisure Partner

2/10

Poor

08 Apr 2025

Thelma

roaches in room sheets dirty no towels at all trash in floor the room were not service but the staff was nice will not return to this property.

Family

6/10

Pleasant

06 Apr 2025

Tamara

It was okay not upscale enough but the price was cool.

Leisure Family

2/10

Poor

28 Mar 2025

Dwayne

My room flooded every time I showered and it smelled like mold

Friends_and_family Family

6/10

Pleasant

19 Mar 2025

Russell

Property Dirty parking lot, limited lighting for security reason, Ice machine not available, Shower in room not operable, Carpet dirty, Checking in very nice and professional, Staff treated guest with high ethical standards, No Luggage cart available for those with disability

Leisure Family

10/10

Exceptional

16 Mar 2025

Carol Hermeine

Dirty mildew curtains was filthy carpet was dirty and smelled really bad people was moving in it was a welfare motel traffic in and out worse experience I ever had please take this off your page I was extremely disappointed

Business_and_leisure Self