Homewood Suites by Hilton Mobile

6/10

Pleasant

17 Jun 2026

Chamayra

Rooms are OLD with furniture peeling, wall paper peeling, and floors cracked. Some rooms smell and have ants. Staff, however, is friendly and accommodating.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Toni

Breakfast was good, hot & a variety to choose from other then that, the rooms are outdated, ceiling had water damage, blankets had holes, chairs were very worn, there was a spider in our room and not enough towels or wash rags for everyone and the conditioner and shower gel was empty

Friends_and_family Family

4/10

Poor

07 Jun 2026

John

I would not stay here. My room smelled like an old metal ship. The entire hotel smelled funny for that matter

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Shawn

Close to airport

Partner

6/10

Pleasant

01 Jun 2026

William

Ice maker did not work at all and water was very slow to drain from tub.

Partner

10/10

Exceptional

29 May 2026

Shanica

Every thing was wonderful

Friends_and_family Friends

6/10

Pleasant

17 May 2026

Lelonnie

Needs new carpet and furniture in rooms

Friends_and_family Family

8/10

Excellent

08 May 2026

Howard

Overall it was good. Just no phone charging ports and outlets were loose—wouldn’t hold plug in place.

4/10

Poor

29 Apr 2026

Tiese

The Bathroom had mold in the ceiling, some of the ceiling was peeling off and one room of the A/c stop working. The smoke Alarm batteries starting chirping in the middle of the night.

Family_with_children

2/10

Poor

23 Apr 2026

Lance

We booked this property because of the reputation of Hilton and the numerous properties we have stayed over the decades. Boy was it an incredible disappointment. The staff were kind, but that is where the quality ended. This place should have been remodeled years ago. It’s so bad I don’t even want to waste the time describing it. And I am not a snob, but I probably would have been happier just sleeping in the car.

Family

10/10

Exceptional

20 Apr 2026

Kelvin

Breakfast was ok at best but we had a kitchen so if we didnt like it we could just fix something else. Although we went down during spring break the pool was not open staff said it was "out of season" Really wish that was posted during booking but other than that it was ok.

Family_with_children

6/10

Pleasant

20 Apr 2026

LaSharn

Need to update furniture

Self

6/10

Pleasant

16 Apr 2026

Richard

Typical older 2 star hotel. Could use a refresh to be a 3 star rating. Staff was very nice and friendly.

Pet

10/10

Exceptional

24 Mar 2026

Dalia

I had a wonderful stay.

2/10

Poor

23 Mar 2026

Anna

I didn’t enjoy my stay

8/10

Excellent

19 Mar 2026

Yolanda

Breakfast was great and you can get it cooked to order if you order off the menu

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Paul

Great staff, located by a lot of restaurants, great breakfast

Self

10/10

Exceptional

11 Mar 2026

Susan

Excellent Breakfast & Staff

6/10

Pleasant

08 Mar 2026

Luz

I can't say enough about the exceptional staff! Everyone was extremely polite and professional.

The room could've been a tad bit cleaner. The air conditioning vents were extremely dusty and with my terrible allergies that concerned me a liitle.

The property is older which isn't a bad thing but when furniture starts looking extremely used, worn down and vandalized, it should be replaced.

Family

2/10

Poor

27 Feb 2026

Andy

Staff was pretty nice but the condition of the room was pretty bad… stained mattress, holes in the all, worn furniture. Pretty bad all around in the room

Self

4/10

Poor

25 Feb 2026

Letavious

Carpet smells horrible in the hallway, room could have cleaner, ceiling in the room needs repairs. Staff was nice

6/10

Pleasant

23 Feb 2026

Mica Shane

Hotel was very dated, and unclean.

Self

2/10

Poor

17 Feb 2026

Jillian

Low staff, not cleaned properly, not enough towels, no bedding

Family

10/10

Exceptional

15 Feb 2026

Keith and Gladys

Room was excellent. Staff superb

10/10

Exceptional

09 Feb 2026

Joseph

The room was comfortable and clean

Business_and_leisure Self

8/10

Excellent

26 Jan 2026

Darion

Rooms were nice. However I pay attention to detail and I’m not a fan of chipping paint ever here and build up in the shower. But overall it was good!

Leisure Partner

4/10

Poor

18 Jan 2026

Jacob

Room was dirty, had the wrong size bed sheets, no extra sheets or pillows in the room. The pillows were worn out with hardly any cushion. The outlets in the room were finicky and some outlet covers were hanging leaving a hole in the wall. The hallway and room had a musty smell as well.

4/10

Poor

15 Jan 2026

Michael

The staff was great, but this place needs significant renovations. Will not be staying again.

Friends_and_family Family

4/10

Poor

05 Jan 2026

Colleen

We didn't eat breakfast due to leaving early and the lack of cleanliness in the hotel. First off the elevator had several large stains in the carpet. We were on the 3rd floor and the odor of food being cooked along with a musty smells. In our room it had a very musty smell along with the plaser coming down from the ceiling. Im very surprised that it has a Hilton name.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

nancy

Lovely older hotel with a top notch staff who pamper guests.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Karen

Great hotel

4/10

Poor

21 Dec 2025

Kelly

We have stayed at this hotel a few times a year for the past 5+ years and it gets worse with every stay. This past visit (yesterday) will probably be our last. We stayed on the second floor and the minute you step off the elevator you get a whiff of mildew all down the hall and in th room 205. We were just there for the night, otherwise I wouldn’t have been able to stay. break

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Michael

Staff was very nice and room was clean

6/10

Pleasant

09 Dec 2025

Janice L

Front desk staff was very friendly, helpful, and professional. Our room (302) smelled like puppy urine. The sheer curtains in the sitting room were torn and dirty.

4/10

Poor

25 Nov 2025

Jose

Avoid. Dirty all over. Terrible

Leisure Family

8/10

Excellent

23 Nov 2025

Kawan

Staff

10/10

Exceptional

23 Nov 2025

William

No issues.

Partner

8/10

Excellent

02 Nov 2025

Duane

Very nice staff and clean rooms

Friends_and_family Family

4/10

Poor

31 Oct 2025

Cathryn

Mold in the shower, Hairs in the shower, Carpet tears, couch was dirty and stained, and the ottoman had missing leather rubbed off everywhere.

Friends_and_family Friends

2/10

Poor

28 Oct 2025

Amber

Horrible

Leisure Family

10/10

Exceptional

12 Oct 2025

Lisa

I needed to check in early and the front desk was so helpful.

6/10

Pleasant

02 Oct 2025

Laura

The breakfast was good. The property is older and needs updating. Several things in our room were broken. It seems dark in hallways and rooms. Needs a renovation.

Business_and_leisure Family

6/10

Pleasant

29 Sep 2025

Jeffrey Lynn

Check in staff were friendly and helpful. Building is showing it's age. The room we occupied needs some serious attention (ex: faucet handle on kitchen sink installed backwards, stoppers on bathroom fixtures non operation, cabinet drawer fronts loose, tape holding trim around a/c, furnishings look like second hand store purchases). Housekeeping did leave fresh towels and bedding was addressed but garbage was not emptied.

Leisure Partner

2/10

Poor

28 Sep 2025

Casey

This hotel needs to be condemned, it's absolutely disgusting.

Partner

10/10

Exceptional

08 Sep 2025

Stephen

Xxx

10/10

Exceptional

07 Sep 2025

Velma

Great location: near restaurants, shopping and the airport. It was very clean. Breakfast was also good.

6/10

Pleasant

04 Sep 2025

Miken

Damaged furniture in room. Smelled of mold. Buffet subpar. Overall disappointed it wasn’t nicer.

10/10

Exceptional

26 Aug 2025

Laurie

almost perfect

room was clean spacious and quiet!! even on the first floor - all day Thursday and Friday morning had no TV and when I asked about it Friday morning attendant was very rude and when I asked when she thought it would be fixed she said very harsh I don't know it'll be fixed when they fix it. Other than that our stay was perfect!!

Business

10/10

Exceptional

20 Aug 2025

Seerat

The property was clean , safe and beautiful.

Business Self

8/10

Excellent

30 Jul 2025

James

Convenient and comfortable

Convenient but quiet location near Mobile airport. Good breakfast. Spacious one-bedroom suite. Some of the furniture was showing wear and tear. A fair number of restaurants in the area.

Friends_and_family Family

4/10

Poor

23 Jul 2025

Latrisa

I had to stay in a room with mold for a day. I was told they had no other room. They said refund would be a charge to leave there. The room I was moved to the next day was better but couldn’t move until that evening. I had two rooms one was canceled out I had to pay more out.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Therese

Very friendly and helpful staff, comfortable stay and conveniently located for all our needs. Staying here again next month.

Friends_and_family Family

2/10

Poor

15 Jul 2025

Cynthia

This property should be removed for any site. A full refund is expected. New accommodations were needed and a higher rate was paid .

Leisure Family

6/10

Pleasant

14 Jul 2025

Leslie

An almost excellent visit

This was a great hotel for staying close by to the hospital for a family member. Had everything I needed just like a small apartment and the breakfast was good for a hotel. I would’ve rated my stay as four or five stars total if my checkout experience hadn’t been bad. I needed to stay another night and unfortunately they were all booked up but the front desk associate offered me a late check out so I could find another hotel nearby, which I greatly appreciated. However, at 11 o’clock on my checkout day, I had three different people knocking on my door asking when I was going to check out and people seem to be very confused that I was going to be there a little bit longer and hadn’t communicated. One housekeeper even told me she was “going to go cuss out the manager.” Obviously this left a very bad taste in my mouth for it otherwise great visit.

Self

10/10

Exceptional

11 Jul 2025

Thomas

This was a great property for our whole family. There was abundant space and privacy. While the hotel is aging, the rooms were excellent. The staff was extremely friendly and helpful.

Business Family

10/10

Exceptional

11 Jul 2025

Juan

Friendly staff!!

Business Family

4/10

Poor

02 Jul 2025

Brian

Not recommended

When we walked in, it seemed ok but then I noticed up above that the wall had paper falling off. It took awhile to get our room for some reason. The lady checking us in, her phone rang, she stopped it but the guy working next to her yelled at her about it. It was very uncomfortable. We got our room and went there. I noticed things did not look as put together as other Hilton hotels. Looked run down. Our room smelled moldy. We got a two bedroom for 3 nights. The main bedroom always felt wet. The bed, sheets and everything we brought in became damp feeling. The curtain was hanging off the rods on the ends and looked to be that way for a while. All the seats in the rooms were really shredded looking. They all need replacing. The couch looked dirty. When we went for breakfast, the lady working there was so nice and talked to us and took great care of everyone. But the food was really not good. I got a bagel to toast and it was stale and hard as a rock. Just was not good. We are Hilton members, even though we do not travel a lot and stay in hotels but when we do it is usually a Hilton because we have walkways enjoyed our stay with them and like how clean and nice they are. Sadly, this was not good. Hilton needs to do some major renovations and replace a lot of things. I did not take any pictures but we stayed in room 212 in a two bedroom. I would not recommend staying here if any of this bothers you. It was not up to Hilton standards. The floors were also rough and nasty.

Partner

2/10

Poor

29 Jun 2025

Debapriya

We booked with kitchen but kitchen had not the basic stuff which someone needs to cook. Infact they don’t have any dinner plates and we have to use the plastic ones which they provided us.

Rooms were smelly and bath tubs not clearing water due to which we have to wait for taking shower after the water is cleared which takes minimums 10mins

Business Family_with_children

4/10

Poor

27 Jun 2025

Ryan

Ac barely works.

Leisure Family

2/10

Poor

25 Jun 2025

Karen

Property was not acceptable to stay in and was charged for nit staying there. Expedia nor the Hotel was willing to work things out.

Business

2/10

Poor

21 Jun 2025

Lauren

They did not have our rooms, even though i had the reservation confirmation…and were completely booked. We had to go somewhere else. They were less than helpful in getting us accommodations at another hotel.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Timothy

Nice rooms with sitting area...with good little breakfast area in morning. Nice stay!!

Leisure Family

8/10

Excellent

19 Jun 2025

MaryAnn

Nice people. Nice evening meal - that was unique for the hotels I've stayed at. Carpet was not in the best condition - in my room one edge was frayed & loose - a trip hazard.

Leisure Self

10/10

Exceptional

18 Jun 2025

Matthew

All and all it was just a good stay.

Business Family

4/10

Poor

17 Jun 2025

Jacqueline

The mold in this hotel is a very serious health concern.

Staff is very nice- But, the place is falling apart and the MOLD in certain rooms is so bad you will not be able to breathe.

Leisure Family

8/10

Excellent

06 Jun 2025

Kimberly

Enjoyed my stay.

Business_and_leisure

2/10

Poor

05 Jun 2025

Mark

The most disgusting hotel I have ever stayed at. Literally not one good thing to report here. FILTHY. The doors, the carpets, the walls and furniture. Furniture worn out. Wallpaper hanging off the walls. Mold in the bathroom. Even saw a roach in the bathroom overnight. So awful. Will absolutely NEVER stay at a Homewood suites again anywhere. Hilton should be ashamed.

Leisure Family

10/10

Exceptional

22 May 2025

Delmonicia

Homewood is my favorite place to stay!

Leisure

4/10

Poor

21 May 2025

Lamar

Terrible room, chairs and sofa was extremely worn out and not suitable for use. Room had terrible odor. Breakfast wasn't what am accustomed to. Highly disappointed.

Leisure Partner

6/10

Pleasant

18 May 2025

Verified traveler

Has gone downhill

My family has been staying here a few times a year for about 8 years now. This place just continually goes down in cleanliness and appeal. Everything is always dirty, broken, or missing. Bowls with mold, missing shower curtains, floor tiles peeling up. And it doesn't matter which room you're in, they're all unkempt. When we first started staying here, it was clean and friendly but I think we'll start looking for a new location for our family visits.

Friends_and_family Family

8/10

Excellent

18 May 2025

Jacqueline

Great value- especially for Families.
Rooms are spacious with a separate living room and kitchenette.

Leisure Family

2/10

Poor

07 May 2025

Brad

Had to cancel reservation. Room was full of mold.

8/10

Excellent

25 Apr 2025

Teresa

Great

10/10

Exceptional

20 Apr 2025

Johnny

Pricing

6/10

Pleasant

17 Apr 2025

Shanti Malcolm

The property was ok. Check in was quick and easy. The room was clean, but had an odor and was kinda musty. The staff were very friendly and accommodating. The items we ordered and had shipped to the hotel were placed in our room. Breakfast was ok as well but it was very early. I only made it down once. Overall, the property was close to the airport and average.

Leisure

4/10

Poor

06 Apr 2025

Alessandra

Firt time in Alabama

For it to be a Hilton hotel it needs to be upgrade. The lobby was nice. The elevator did not work the whole weekend had to carry my bags to the 3rd floor. There was no lights in back parking area. My room vents was dusty wasn't clean properly. Curtains had stains and holes. Tub needs updated. Front desk clerk was nice.

Partner

6/10

Pleasant

31 Mar 2025

james

Not great

Elevator was broke my entire 5 night stay. Only got housekeeping services 1 day. Shower drained very slowly, standing in lake when finished. Refrigerator was missing the ice cube tray. Breakfast very underwhelming.

Friends_and_family Friends

4/10

Poor

30 Mar 2025

Kelly

Meh..this place needs a deep clean

We stay here every few months and it has started to go downhill. It took 15 minutes for the agent to get us checked in…it took him awhile to find a clean room available (I assume). The lobby was dirty, there was trash by every elevator and one elevator was even out of order. The one working elevator was dirty inside and made the worse noises. We stayed on the 3rd floor and it smelled of mildew and there were bags of trash by the elevator all afternoon and in the morning. The room had one glass in the cabinet and the at glass was dirty. We needed ice right away, I went to ask the agent (who was on his phone) for some ice and he said to me “what about your ice maker”? well since there’s no ice in it..I went to ask the agent for some. He said “do you have anything to put it in”? With my hands full..I shrugged and said no. He ended up giving me about a quart size bag of ice. Our ice maker never ended up make enough ice to fill a cup. The bed is about the only comfortable thing in the room. The couch is terrible..I’ve sat on wood that was more comfortable. The oddest thing to me is that, instead of a pump bottle of handwashing soap, is body lotion. I used the lotion countless times trying to wash my hands instead of the bar soap that was in a box. Weird. I think (my opinion of course) the pump bottle should have hand soap instead. Breakfast was cold at 7:30am
Other than all of this..will we stay again? Probably, BUT only because it’s next door to a Bonefish

Friends_and_family Family

4/10

Poor

29 Mar 2025

Ambra

OMG! Don’t Do it!

Check in was easy! Hotel lobby looked nice. That changed upon entering elevator. The smell was terrible, carpet heavily soiled. Paint chipping off walls. Walls filthy, rooms smelly. Furniture very worn! Tub clogged with hair causing water to not drain. Sleeper sofa mattress cover soiled. Had to ask for towels and wash cloths numerous times. Short staffed!!! Not a pleasant stay.

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

Ryan

Rooms were not ready upon check in at 5:30pm, had to wait 30 minutes. Rooms were not very clean. Upon check out, staff could not find out name in the system even though they had checked us in.

2/10

Poor

20 Mar 2025

Lisa

Terrible, we left

Friends_and_family Friends

10/10

Exceptional

19 Mar 2025

Barbara

Overall we had a great stay. The building is dated, but they supplied all the necessary items. We were greeted kindly by the front staff. The room was basic but clean. The breakfast was lacking both in quality and quantity. The maid was nice.

Leisure Family

2/10

Poor

09 Mar 2025

Katherine Corey

We asked for towels on our last day and never got them. The strange lady at the front desk kept pestering us about fees that were not disclosed to us on top of the Expedia fees as we paid the room in full ahead of time and they kept trying to charge us for something else that wasn't ours either. The furniture is old and has holes in several pieces and the AC did not cool below 72 degrees and most of the time not below 74 degrees. I would not recommend this place.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Feb 2025

Mark

Great location for the airport.

8/10

Excellent

17 Feb 2025

Danny

The property was in good condition. The room was well arranged and very spacious. When I aarived the room was very humid and smelled a little musty like a football locker room. Maybe some strategically place plugin air fresheners would help.

Breakfast was terrific!

Business Self

2/10

Poor

07 Feb 2025

Sarah

Smells like wet dog and please don’t wake the fron

This place is terrible the furniture was dirty and very old the elevator sounded like the cable was gonna snap at any second our room smelled like a wet dog
The frond desk lady couldn’t even greet me and just stared at me in her defense it was 530 am and she had to be woke from her slumber so I guess that’s why she was so unfriendly my bad sorry

Friends_and_family Family

4/10

Poor

02 Feb 2025

Dan

I’ve never been as disappointed and frustrated by a hotel stay. I came to Mobile to cover the Senior Bowl as a content creator, so internet performance is an obvious priority. I chose Homewood in large part because of the claim on their official website that WIRED INTERNET was available in ALL rooms. But nope, there was none, making it extremely difficult and at times impossible to live stream, which is how I make my income. To make matters worse, I couldn’t even use the “business center” to upload produced episodes because it was out of order. Not having good WiFi in 2025 when so many people work from the road is bad enough, advertising falsely that you have a high-speed solution in every room is inexcusable.

Business Self

8/10

Excellent

26 Jan 2025

Gregory

Great Staff, Interiors Need Refreshing

The staff was courteous and helpful. The physical property is in need of a facelift.

Business

4/10

Poor

02 Jan 2025

Dana

We stayed here a year ago and things were just fine. This year the room and hallways smelled strongly like mildew. The only positive was the breakfast was actually very good compared to most free buffet offerings.

Leisure Family

2/10

Poor

31 Dec 2024

Jerrid

Hotel in very bad condition. Overdue for a renovation. Worse Homewood Suites condition wise I have ever visited. Needs pressure washing, new furniture due to stains and peeling. New carpet due to the bad mildrew smell. AC filters not changed. Gym equipment out of order, washer and dryer out of order inflatable pool toys left over from past guest. It's was really bad. The front desk said something about issuing points, but I have yet to get clarity on that. Once I do, I will update the review with hotel's remedy to complaints.

Leisure Partner

4/10

Poor

26 Dec 2024

David

Disappointed

Mold in the bathroom around the tub. Also in the living room area, furniture was in disrepair. Had a foul smelling Oder in the room. Both of our visits throughout the week were very disappointing. We will never book here again nor would I recommend to anyone else. Worse Hilton I’ve ever stayed in

Friends_and_family Family

2/10

Poor

22 Dec 2024

Henry

.

4/10

Poor

22 Dec 2024

Stephanie

Didn't live up to Hilton brand standards.

My husband and I arrived at 4:30am. The lady that checked us in was nice. We got our room key for room #245. I went to use the bathroom and the toilet was soiled with feces. I grew frustrated because I was shocked by seeing this uncleaniness! I took a deep breathe and told myself not to get angry! Anyway, I went to grab a knife from the drawer to cut an apple and the large knife was filthy. The next day I told the associate. I actually brought the knife down to the front desk as evidence of my complaint. She was nice and asked did we want to move to another room? My husband declined the offer because we had already unloaded from a long trip from Houston. Everything was going fine the first 3 days in terms of service. The breakfast was great until the last day. The last day of breakfast they ran out of food. Me and other guest had to stand around waiting. We could hear Mrs. Brenda and Mrs. Pam talk about their weekend. They seemed to be more focused on what was going on outside of work than work itself. I immediately complain to Stephanie. She was working at the front desk. Stephanie got up and walked into the kitchen to inform these 2 ladies, guests were right outside waiting. The gentlemen standing by me said, normally the breakfast is on point. I never had this to happen. I told Stephanie again, this hotel didn't live up to Hilton hotel standards! We checked out later this day. I asked Stephanie what were the names of both ladies in the kitchen area this morning.

Friends_and_family Family

10/10

Exceptional

16 Dec 2024

Debra

Xx

Business Self

6/10

Pleasant

16 Dec 2024

Verified traveler

Ok stay

The staff was wonderful and they checked us into our room early like several hours early. She was great. The cleanliness of the room was good. The bed they could used to be replaced, but breakfast this morning was absolutely horrible, overcooked powdered eggs, overcooked potatoes, the meat selection was pretty much gone. They never replenished anything and would be nice to have some danishes to choose from not just white bread Not impressed with the food by any means.

Partner

8/10

Excellent

15 Dec 2024

David

Beautiful property. Trash showing behind the check-in desk. Wonderful breakfast.

4/10

Poor

14 Dec 2024

Jordan

If you enjoy your room and hallways smelling musty and of urine, blood-stained mattresses, moldy bathroom ceilings, and furniture that is falling apart and rusting, this is the place for you! This hotel needs a serious remodel and cleaning!! I would avoid if possible!!

Business Family_with_children

10/10

Exceptional

03 Dec 2024

Ronnie

I loved the layout of the room...

Business

2/10

Poor

03 Nov 2024

Tiffany

Our bathroom sink was clogged and we could not use it. Our toilet was clogged so we had to go the lobby and use their bathroom. The tub was dirty and not wiped out.
The lamp was missing a light bulb. The furniture was was dirty. The chairs at the dirty were peeling and in terrible condition. The coffee table had large chios in it.

Leisure Partner

2/10

Poor

28 Oct 2024

Shelley

Big Mistake on My Part

I've never stayed at Homewood Suites before. I booked this hotel because it was very close to my sisters house. This hotel was such a disappointment to me and my husband. We weren't expecting anything fancy, but this was SERIOUSLY run down. There were huge stains in the hall going to our room. The vinyl plank flooring they used in the kitchen area was so buckled up that it was definitely a tripping hazard. My husband had open heart surgery just a month prior and I was scared to death he was gonna trip and fall getting something out of the fridge. The sheets were too small for the bed and kept popping off and I swear it looked like they'd used a mattress protector as a "blanket" and it didn't seem all that clean. Whatever they'd used to clean the floors, left them sticky so my shoes would make that awful sticking-to-the-floor noise whenever I walked across them. The bathroom had ONE BATH TOWEL for TWO GUESTS and there was no floor mat or towel to be used as a floor mat. My husband almost slipped and fell getting out of the shower onto the tile floor. If I hadn't already pre-paid $358 for our two night stay, we would have checked out and gone to another hotel. When we were checking out, I politely mentioned to the front desk about the floor coming up in the kitchen being a trip hazard. Her response let me know my room wasn't the only one. She said the hotel would be renovated soon but we were MAD that we had no idea of the condition when we booked. I will NEVER stay again.

Partner