Name: Residence Inn Mobile
Address: 950 W I-65 Service Road South, Mobile, 36609, US

10/10

Exceptional

22 Jul 2026

Roman

Good place to stay! Thank you!

Family_with_children

2/10

Poor

21 Jul 2026

Wayne

Whis was the trip from hell. Our room was assigned to someone else because the elevator broke down days before stay. We booked through a \"third party\". The staff acted as if the third party was at fault. The fact is unless the third party receives information from Residence Inn ,the third party can not update the customer. In this case, Residence Inn did not provide the information the elevator not working to the third party. The third party can not pass on information it does not receive.
The staff repeatedly tried to shift the blame to the third party and took no responsibity.
We are in our seventies. Our dog is 13 years old. The main reason we stay at Residence Inn is because they accept pets and slot us to the first floor. We had to lug our baggage and our dog, up and down to the third floor because of Residence's Inn mistake of taking our reserved room from us and assigning it to someone who was already there because the elevator was down.
This trip was exhausting because of Residence Inn's mistake.
Also, the shower was not clean. There was mold and mildew in the corners. The TV, shut off then back on frequently. When I walked across the room in white socks, my socks were filthy. The whole stay was ruined by their incompetance.

Partner

4/10

Poor

27 Jun 2026

David

If you are looking for a clean place, this is not it, or a Marriott quality. The hotel has a strong musty odor, mattresses are worn and stained, A/C issues, animals are welcome here which is nice, but we noticed hair is up and down the carpeted hallways, the towels and bedsheets were clean though. Pool had no water, the laundry service are out of order. It appears to be a renovated extended stay place. The staff was extremely helpful and kind though, we appreciated their hospitality.

Family_with_children

6/10

Pleasant

23 Jun 2026

Margaret

First room assigned had a busted electronic lock we couldn't get to open, as did a number of the rooms (I could see the damaged/cracked panels). The second room had a bathroom that reeked of mildew and a lot of little cosmetic dings (chipped paint, loose hooks, etc.). Won't stay there again.

2/10

Poor

19 Jun 2026

Sandra

There was a transformer blown so i could not check in. There was no ETA on when things would be back so i had to push on to my next destination without rest. It was not there fault but there should be contingencies for such situations

Family_with_children

10/10

Exceptional

11 Jun 2026

David

Got to check in early-staff very helpful regarding local attractions nice room as described

Partner

2/10

Poor

09 Jun 2026

Sandra

Our room was full of fleas. My son found them on his legs when he used his bathroom and the same thing happened to my husband in our bathroom. I told the hotel staff and we were moved. Unfortunately since we had our Golden Retriever he was covered with fleas after being in that room and we had to treat him and took him to the vet in San Antonio which was our final destination . Never again.

Friends_and_family Family

8/10

Excellent

05 Jun 2026

John

Good breakfast. I love that the windows open in first floor room I had. A little surprised by an en suite attached room that only locked on \"their side\"-but no issues.

Staff friendly and helpful, outside landscaping on perimeter could have been cleaner.

Self

8/10

Excellent

02 Jun 2026

Edward

It Was average.

6/10

Pleasant

25 May 2026

Timothy

Breakfast was microwaved eggs

Family_with_children

10/10

Exceptional

22 May 2026

Taylor

The staff was super helpful and friendly. They really made our stay.

Friends_and_family Family

6/10

Pleasant

13 May 2026

Courtney

Yes

10/10

Exceptional

04 May 2026

Kristy

Suited my needs for a one night stay. Clean rooms. Comfortable bed.

Self

10/10

Exceptional

26 Apr 2026

Angel

Was a lil disappointed in the breakfast selection. I guess my expectations was a little higher being it's the Marriot. However area was clean and staff was extremely friendly.

Partner

4/10

Poor

13 Apr 2026

Tashiana

Was not worth the money spent for 2 nights, rooms were ok, clean good enough to get sleep. Housekeepers may need to be retrained on cleaning rooms. Night staff didnt seem to know much, was able to change our room since the air wasnt working in the first room.

Friends

10/10

Exceptional

01 Apr 2026

Jerwyn

Great hotel for a quick pit stop. Clean and spacious rooms. When pulling up, keep in mind that it sits behind/between Fairfield Inn & Suites and Courtyard Marriott. Staff were also great! Conveniently located.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Andrella

The room was perfect

Leisure Partner

2/10

Poor

25 Jan 2026

latrael

Guess I should've read the reviews but the pool was still down which was a big reason I booked there since it was inside so my son could swim even if the weather wasn't great. Elevator still was messed up. Had to let hot water run for 10 mins to get hot water. On Expedia it said a smoking room that it wasn't and the people in the room above us sound like their kids was having a wrestling match till 11:00 at night. Staff didn't bring us towels till 6:00 pm our second day because their washer and dryer was down

Leisure Family_with_children

2/10

Poor

22 Jan 2026

Alan

Room was neglected. Shower curtain off the wall, ceiling tiles stained and falling apart, carpet filthy, tv stopped working, smelled dirty.

Business

8/10

Excellent

21 Dec 2025

Anglia

Nice room and great stay convenient to Dauphin Street area. The only issues we had was with the tv and not much hot water for the shower

Leisure Pet

8/10

Excellent

14 Nov 2025

Kim

The rooms are a little dated but they were clean and in good order.

Friends_and_family Friends

2/10

Poor

12 Nov 2025

codlyn

This is a very outdated Marriott if your to staying at Marriott Hotels take this 1 off ur list.

Leisure Family

6/10

Pleasant

24 Oct 2025

Thomas

It was good

Friends_and_family Friends

4/10

Poor

21 Sep 2025

JESSE

Booked with the residence inn for the indoor pool. Of course it was closed and not usable while we were there. Plus the area around the place was very sketchy. Will NOT be back to this place

Business_and_leisure Family_with_children

2/10

Poor

06 Jul 2025

Nicole

The door was broken at the hotel.

6/10

Pleasant

04 Jul 2025

Keesha

The elevator was down the entire stay. It needs to be updated.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Lenon

Family fun

The hotel was very nice and the workers was helpful given their circumstances the elevator was out of order so it was extra work for them BUT they did their best to commend us and we appreciate that all and all Yes I recommend this hotel and I will definitely stay there again also the indoor pool is a big bonus for me and my family

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Todd

It was okay, room had issues and looked a little let go and outdated. But staff was friendly

Leisure Family

6/10

Pleasant

19 Jun 2025

Temona

Room wasn’t ready at check in it was ready about 7

2/10

Poor

08 Jun 2025

Lakenya

Terrible

2/10

Poor

01 Jun 2025

Sharon

Worst hotel experience in decades (having traveled extensively). Absolutely nothing worked: dead elevator, breakfast room ran out of coffee and some foods an hour early, no coffee service replenishment in the room, carpet is buckled and dangerous, no ice anywhere in the hotel, firepit does not work, attracts noisy parties and smokers late into the night, heated pool is not heated, wafflemaker not available 75% of the time, staff sat playing on their phones while ignoring guests, no cleaning of tables during breakfast service.

Other than Johnny, the engineer, the staff largely treated us as annoyances rather than as guests.

This place is a recycled extended stay cheap hotel. With so many other, better options for hotels within easy walking distance, run!!! to the others.

4/10

Poor

26 May 2025

Temeka

The doors would not lock on the first room they gave me. Then I was moved to a second room and the door lock had issues too.

Friends_and_family Family

6/10

Pleasant

11 Apr 2025

Tessa

The room was clean, beautiful and spacious, however, the hot water was not working the entire stay. We made sure to tell front desk, However, the repairs were unable to be made before check out.

Friends_and_family Friends

4/10

Poor

08 Apr 2025

Virginia

Lots of room for improvement

Although the manager, James, was very nice, our overall stay was subpar. We were staying for 7 nights, on our 4th night we lost hot water. We weren't notified until our 6th night after we called the front desk. We were told at that point they had an issue with the boiler.
Their internet was also very poor - making it difficult to get work done or even watch the TVs in the room.
The elevator's inspection date had also expired which was disturbing.

Business

10/10

Exceptional

08 Apr 2025

Veara

Everything was fine

Leisure Self

10/10

Exceptional

06 Apr 2025

Rosie

Hot water

There wasn’t any hot water. We stayed 2 nights. We was told the problem had been reported. Waiting on maintenance to repair it.

Friends_and_family Family

10/10

Exceptional

16 Mar 2025

Tiwanda

Friendly Staff and clean facility

Leisure Family

4/10

Poor

09 Mar 2025

Gary

I selected this property based on brand reputation. This location is past its prime.

Leisure Family

4/10

Poor

19 Dec 2024

Tim

The service was not up to par. Not what I expected from a Marriott property.

8/10

Excellent

08 Nov 2024

Lisa

The suite was spacious and clean upon checkin. The checkin and checkout experience was great. The only complaints I have are that there was just one small garbage can in the whole suite. It was in the bathroom. We didn’t have one in the kitchen, which seemed strange. Additionally, the first coffee mug I pulled out of the cabinet to use was filthy. It had brown debris on the inside and looked as if it had not been washed. There was also a spoon that looked dirty that I took from the drawer to use.

Business_and_leisure Family

10/10

Exceptional

05 Nov 2024

Dwight

Very pleasant

Business

8/10

Excellent

18 Oct 2024

Jeffery A.

Enjoyable Stay

Kitchen staff was very helpful. Room was clean and well stocked...

Friends_and_family Family

8/10

Excellent

14 Oct 2024

Jeffery A.

Time for a few upgrades...

It's time for a new mattress on the king bed the mattress was flat and hard. The color on the television in the sitting room is about gone as the screen was blue.

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Karen

Everyone was friendly hotel was clean very convenient and nice rooms.

Leisure

2/10

Poor

21 Apr 2024

Taylor

Staff is very rude tried to fight me in front of my 4 children

Leisure Family_with_children

8/10

Excellent

08 Apr 2024

Rosie

Room not ready yet n checkins time of 3pm.

The room was clean and comfortable. When arriving at the hotel the run wasn’t ready for 3o’clock for some reason. I had to wait. It was extremely warn in the lobby and hall.

Friends_and_family Friends

10/10

Exceptional

29 Nov 2023

Natalie

This property was very nice and better than expected. Our room was amazing very spacious and clean. The staff was friendly and we enjoyed the amenities like the gym and breakfast. We will be returning.

Leisure Family

6/10

Pleasant

05 Nov 2023

Laura

Plumbing issues and staff that couldn’t be bothered

Leisure Pet

2/10

Poor

30 Oct 2023

Alicia

We stayed here as a stopping point in the middle of a long road-trip back home. The woman at the front desk was very kind, check in was simple. She mentioned the elevator wasn’t working but hey, we can deal.
Once we get to the room we were so excited to take a hot shower. After camping in the Texas heat for an entire weekend and driving 9 hours, we couldn’t wait to wash off. We noticed the hot water wasn’t working so we go down to the front desk. The original desk host was on her way out, and the next one informed us it was out for the whole building. I really wish I would’ve been told about this at check in as it was obviously hidden from me to keep my reservation and payment. It was 11:30 at night and we just accepted cold showers as we were too tired to try to fight for a refund and then search for a new place to stay.
The next morning the batteries in the door went out and we ended up locked out for about 20 minutes before we were able to get in.
I get that maintenance things happen. I work in a similar industry and I’m completely understanding of things breaking and not being able to get an immediate fix. My problem is that this was not disclosed up front so I could make alternate plans and was checked in while they knew there was a problem. This is extremely shady and unprofessional.

Leisure Partner

10/10

Exceptional

09 Jun 2023

Nedra

Nice quiet area. Relaxing pool was everything and breakfast fantastic

8/10

Excellent

25 Mar 2023

Stephen

Room smelled like dog poop and urine

Leisure Pet

6/10

Pleasant

23 Jan 2023

Temeka

No excuses

I know this survey doesn't matter but they need to learn how to be a little more friendly (smiling face) even when tbey say they're short staffed.

Friends_and_family Family

10/10

Exceptional

24 Dec 2022

Brian

Very friendly. Very clean decent location

Leisure Family

10/10

Exceptional

12 Dec 2022

janet

We were there for hospital visit they were very considerate

Friends_and_family Family

6/10

Pleasant

07 Dec 2022

Tamer

The visit overall was okay.

Partner

10/10

Exceptional

04 Dec 2022

Norman

Great value/well located

Leisure Self

10/10

Exceptional

14 Nov 2022

Bradley

Very nice place

Leisure Family

10/10

Exceptional

07 Nov 2022

Alex

A nice place to stay, very roomy and quiet. East access, good complimentary breakfast.

Leisure Partner

10/10

Exceptional

02 Nov 2022

Stephen

Overall good value

Leisure Pet

2/10

Poor

31 Oct 2022

JONATHAN

Our unit was in very poor condition, broken tile with hole in floor, missing door, toilet dislodged from floor.

Leisure Partner

10/10

Exceptional

25 Jul 2022

Molly

Great Stay

It was very clean and smelled great. This was very roomy. Had large sitting area and large bedroom.

Partner

4/10

Poor

21 Jul 2022

Steve

Strong odor of burnt marijuana in lobby area, check in staff was vey pleasant, but overnight staff wasn't. Door broken to bedroom. Room was clean and well furnished, but certainly not a 3 star property. More of an extended stay feel to it.

Leisure Partner

6/10

Pleasant

05 Jul 2022

Twonnisha

Overall not worth the money

Toilet ran and leaked but was fixed by property manager because maintenance isn’t scheduled on weekends . Tub was stopped up and had slow drain. Called front desk to have it fixed and no one came to fix the drain . Television did not connect to the hotels Wi-Fi so we could not sign in to any of the streaming apps . Television was functioning very slow . Asked for extra rags and was told that there weren’t any and was given hand towels instead so we had to go purchase wash rags . Also called the property two days prior to arriving to confirm if I could use cash when we checked out and I was told yes , that I just needed a card to have on file to check in only to be informed 3 hours prior to check in that they didn’t accept cash as a payment option . So I was given incorrect information. And we were charged an additional $20 for each night for incidental charges instead of a deposit which was not mentioned in booking policy terms . It’s supposed to be a 3-star hotel but was more like a 2-star . Overall rating is a 4 .

Friends_and_family Family

10/10

Exceptional

16 Jun 2022

Kathryn

The hotel manager was very nice and courteous. Check in was fast and easy. The room was very clean. The front area was under construction. This hotel is located near food places.Overall, I enjoyed my stay.

10/10

Exceptional

30 May 2022

Adrien

Great overnight stay

Leisure Family_with_children

2/10

Poor

09 May 2022

Gil

Front desk wasn’t staffed 24/7 - got locked out!

I got locked out of the hotel at 3am for over an hour since the 24/7 desk person was not where she was supposed to be…this is a pet friendly hotel so I took my dog for a late night bathroom trip and then got locked out. None of the door cards worked, lights didn’t work, and the door bell didn’t matter since no one staffed the front desk…this while my young kids were upstairs in the room sleeping, thankfully not awake freaking out.

Friends_and_family Family

6/10

Pleasant

07 May 2022

Karen

Nice people

Nice people and comfortable place

Friends_and_family Family

8/10

Excellent

06 May 2022

Heidi

Our stay was just over night for our road trip home. The room was very roomy and clean, sitting area and kitchen was great. The only issue was the elevator carpet was smelly. Need to replace the old carpet. Breakfast was okay with limited food.

Friends_and_family Family

4/10

Poor

11 Apr 2022

larry

Some of the staff were great but others were less than not so great. Our A/C ran constantly non stop at 70 degrees you could hang meet in our room. Going to the front desk and was told she will have it checked out in in the morning no help for us. Finally I had to turn off his A/C unit. At this point was not offered a different room. We asked if they had pet friendly rooms and told yes then told that would be an additional $75.00 at this point it was too late to find a different hotel. Talking about being put on the spot what choice did we have. We stayed in different hotels that are pet friendly and required to sign A statement we would be reliable for any damages. I will sleep in my car before I use this chain oil hotel’s

Leisure Pet

10/10

Exceptional

05 Apr 2022

RODNEY

Great place

Awesome and clean place. Great for the employees to have a kitchen while working out of town.

Business

6/10

Pleasant

18 Mar 2022

David

My family and I had two rooms for our weekend. One room looked like the door had been forced open from the outside. Someone was playing loud music right next to our other room late at night. I took my family to dinner and when we came back we couldn’t get back into one of our rooms for over an hour. Receptionist told us that the computers were down. My family and I won’t be going back here

Leisure Family

10/10

Exceptional

15 Mar 2022

michael

The property was OK but it was a little too close to some apartments in the rear. That would not stop me from returning. We also had problems with the door to the room opening and closing correctly that would not stop me from returning to this facility again

Leisure Family

10/10

Exceptional

06 Mar 2022

Rodney

The location was just right for my purpose ‼️

Leisure Partner

10/10

Exceptional

16 Feb 2022

Antoine

very nice surprise

WOW! It was like a lil apartment I had no idea this place was like this. Clean, spacious and modern.

Partner

10/10

Exceptional

03 Jan 2022

Brittany

Great getaway.

Could use a little better cleaning. For the most part it was clean, but our dog kept finding popcorn kernels on the floor. While she has a sniffer that’s amazing and could find anything we didn’t see them. Otherwise everything was extremely clean and felt sanitary. All the staff was extremely helpful and courteous. It was quiet and comfortable. Very nice for a quick getaway and would definitely go back.

Partner