Name: Comfort Suites Mobile-South Alabama University Are
Address: 80 Springdale Boulevard, Mobile, 36606, US

2/10

Poor

29 Jul 2026

Arenza

Water wasn’t going down in the tub, the rugs in the room smelled awful, the toilet wasn’t cleaned, the foldable bed was a literal painnnnnnnn. My family will NEVER go back.

4/10

Poor

29 Jul 2026

Sarah

Don't have much good to say about this hotel. First, my room smelled of mildew and the carpet felt moist under my feet. Breakfast left much to the imagination. I ended up leaving and staying at a friend's family who lived locally due to the room smell being so overwhelming.

2/10

Poor

24 Jul 2026

Tramenia

Absolutely terrible . Bath tub was rusty and appeared not clean!!!! It was extremely hot in the lobby... so hot it felt like I was cooking myself in an oven!!!

10/10

Exceptional

23 Jul 2026

Dasiel

Clean room and spacious

2/10

Poor

23 Jul 2026

Joanne

The rooms are disgusting. We had booked 2 rooms for our family. We had to request new rooms. There was mold, stains, gross carpets in first rooms. They switched us. The second rooms were a little better on the surface and sufficient enough to get sleep. HOWEVER, I'm hoping to be able to post pictures because they will speak for themselves. Unfortunately, I didn't look up in one of the bathrooms until the morning. MOLD MOLD MOLD MOLD. The lobby looks great - clean, newer, etc. the rooms that you're paying for, DONT DO IT. This hotel is DISGUSTING. Find something else for sure.

10/10

Exceptional

22 Jul 2026

Sadaymar

Great staff , clean room and great amenities

Friends_and_family Family

4/10

Poor

19 Jul 2026

Bob

Housekeeping did not clean the room everyday. Did not leave fresh tiles or change the sheet. Make up the beds. The toilet leaked water when you sit on it it ran out and ran under your feet. Did not replenish the coffee or clean the coffee pot.

Friends_and_family Friends

6/10

Pleasant

16 Jul 2026

Sam

Water from AC unit, carpet was socking wet.

Friends

6/10

Pleasant

15 Jul 2026

Gina

Bathroom and closet door both had cracks in them. The bathroom has mold in the silicone.

Positive is amazing ac ( to cold!) and supper hot shower! Had nice space and comfortable bed/ bedding.

I would recommend it but wish they will fix bathroom issue and the two doors

P.s. small tv

Family_with_children

2/10

Poor

12 Jul 2026

DaQuann

Dirty and broken toilets and tv

Partner

2/10

Poor

07 Jul 2026

Morgan

The bathrooms had mold everywhere. The room was not clean. The pool was awful! Would not recommend staying here

Family_with_children

4/10

Poor

07 Jul 2026

Anna

I had two rooms that smelled like mildew the the bathrooms wasn’t clean properly the one lady at the desk was very rude she told us we couldn’t eat on our rooms which was a lie so this experienced was horrible will not spend my money again on this type of business and service

2/10

Poor

06 Jul 2026

Irene

During our stay the power at Comfort Suites went out 7/5/26 from 5pm to 5am 7/6/26. Two different staff told me the power going out happens all the time. One person was new and the other person was there years. When power/electricity came back on elevators did not work. Hotel staff was nice and helped bring my luggage down but I would not stay there again. Swimming pool looked old and dirty and fitness center had no ac before the electricity went out. Room was not nice could use new carpet and tub painted and spider webs on and near the microwave. Do not recommend Comfort Suites in Mobile, Alabama.,

Business Family_with_children

2/10

Poor

29 Jun 2026

Dulce

There was mold on the ceiling of the bathroom, no exhaust fan in the bathroom causing humidity to linger in room, the carpets are dirty and the AC has no humidity control. Air conditioner was cold but extremely humid. It was a very uncomfortable stay.

Family_with_children

2/10

Poor

27 Jun 2026

Fernando

Staff is not friendly, pool is duty even the entrance look filthy.

Family

2/10

Poor

23 Jun 2026

Tamara

Awful.. first thing, no WiFi so unable to buy anything unless you have cash. Next elevator, safety check expired in March. Room was 51 degrees when we came in, and took 4 hours to warm up. Room- gross, outlets in bathroom didn’t work, missing lampshade. Dirty bedding. Front desk told us we can’t use the back side doors bc “all of the homeless people will get in”
I could go on, it was disgusting.

Friends_and_family Family

4/10

Poor

19 Jun 2026

Casey

The lobby is pretty. The area is rough, with folks who seem to be checking cars. We took all our bags inside for the overnight stay. Our room was not that clean. Enough wall splatters in the bathroom to wonder what happened. We decided not to use the shower due to rust on the bottom. The gym was hot, with dried out wipes. I was going write that there were no cockroaches, but the morning we planned to leave there was on crawling on the wall.

Friends_and_family Family

4/10

Poor

19 Jun 2026

Joseph

Rooms had great ac that kept the rooms very cool, it felt very wet though, bathrooms had other people's hair that did not belong to anyone in our party. We had a suite with a pull out couch but no sheets. Not somewhere we would stay again.

Family_with_children

4/10

Poor

14 Jun 2026

Lareina

Parking was easy. I feel staff were unprofessional

2/10

Poor

10 Jun 2026

Darnisha

The night clerk is very disrespectful keep bothering me when i walked passed the front desk asking me my room number I asked her why she bothering me she responded homeless people walk in and out I asked her do I look homeless with a property key

6/10

Pleasant

07 Jun 2026

Milton

Ice machine was broken. Hair dryer in room either did not work, or, the plug was dead. It was not the GFCI. Otherwise, this room met my financial requirements. Breakfast was typical for this priced stay. My perception was that the food was made and frozen in another country, then shipped here to be heated in a microwave. Muffins were very small. No cartons of milk were available. However, there was a steel pitcher of milk available.

Self

4/10

Poor

31 May 2026

Rebecca

The sofa couch was gross. There was a baby bottle hiding in it. There were no sheets for it.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Paulette

Check in was easy and quick.

2/10

Poor

16 May 2026

Delton

Nothing good to say 😕

Family

10/10

Exceptional

29 Apr 2026

Terry

Clean room. Comfy beds. Cold A/C. Only complaint was the pull out couch mattress was a metal box spring covered with thin fabric. No way someone could sleep on it.

Family_with_children

2/10

Poor

27 Apr 2026

Chanelle

Hotel was disgusting. Staff is unpleasant and seems to not understand the business of hospitality. I was very uncomfortable the entire time. My kids did not want to use the shower. Filled with gunk and grime. Hotel manager came to antagonize my family with their single hotel cleaner after 9pm to prove to them the room was dirty despite the several complaints made & the room being empty the entire day, making it available to view and clean on their own time. Very disrespectful and very unpleasant stay.

Family_with_children

8/10

Excellent

24 Apr 2026

Cordell

Clean room quiet area good breakfast

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Varnesia

Parking was great and the breakfast was ok mainly wanted coffee

Partner

6/10

Pleasant

19 Apr 2026

Lisa

Big roach in our bathroom. No plug for the tub drain some people still enjoy a bath you know.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Lakimfeya

Nice clean

Partner

2/10

Poor

07 Apr 2026

Brooklyn

Traveling through town and wanted a hotel with a pool. Big mistake pool does not look like the pictures. It was gross and had a film. Paint chipping off the pool. My 10 year old took one look and said I’m not getting in there… now the room it looked clean than saw a huge cockroach, shower curtains were dirty, got moved to another room and they wouldn’t refund or discount the room.
I wouldn’t recommend staying here

Family_with_children

10/10

Exceptional

03 Apr 2026

Cordell

Clean nice quiet

Partner

10/10

Exceptional

26 Mar 2026

Lakimfeya

Nice quiet stay

Partner

10/10

Exceptional

26 Mar 2026

Lakimfeya

Clean room good breakfast

Partner

8/10

Excellent

26 Mar 2026

Lakimfeya

Yes the room were nice and clean

Partner

2/10

Poor

17 Mar 2026

Lauren

They tried to charge us $100 deposit, carpet was sticky, lock on door was ripped off, phones were unplugged and ripped from wall, under the bed was not cleaned, garbage was under the beds, smoke alarm was ripped from the wall. Wonders wife was the one working the front and she was extremely rude and not understanding, they charged us even after asking for a refund.

2/10

Poor

15 Mar 2026

troy

The mold smell would make you sick in the room. The roaches where terrible

Friends_and_family Family

4/10

Poor

10 Mar 2026

Clarece

Cards didn't work after several tries, and remakes. I arri be 1AM long drive need a room and Room AC didn't work correctly. Plug was burned up and cut off in night 4AM I tried to work on it but no luck plug was shorted. No phone in room so In AM I let them know as I am checking out and leaving this place. I told front staff, they said they don't give refunds or credits but change rooms and I should have came then as I was now checking out. So no regard to the inconvenience just here's your receipt. Carpet really dirty, Breakfast was ok though.

Family_with_children

10/10

Exceptional

08 Mar 2026

Vanessa

Everything was clean, food was good and customer service was excellent.

Partner

4/10

Poor

08 Mar 2026

Fernando

It was fine until I saw a roach in the bathroom

Partner

6/10

Pleasant

23 Feb 2026

FIRELORD

breakfast

Self

8/10

Excellent

18 Feb 2026

Francisco

Toilet paper dispenser was broke, heating appliance was not working only the cooling option, At breakfast the coffee ran out; there was no one to tell that more fresh coffee was needed. The card reader in the side entrance was not working we had walk all around to get in the hotel. The rest was ok

6/10

Pleasant

14 Feb 2026

Cynthia

It was okay but was not very modern and required a $100 deposit at check in that was not mentioned when I booked online.

Leisure Family

8/10

Excellent

12 Feb 2026

François

Hôtel assez propre. Lit très confortable. Chambre était belle et spacieuse. Personnel était un peu moins professionnel. La fille à l’accueil, passait un appel personnel en faisant notre check in et elle gardait ses enfants dans le lobby.

8/10

Excellent

04 Feb 2026

Hyunwook

Friendly staff, clean room, easy parking, good breakfast

Business Self

8/10

Excellent

08 Jan 2026

Kaye

Room was very clean and spacious. Breakfast had bread for toast. Coffee was good and hot. People behind counter treated you like an imposition. Only had one towel but four wash clothes. Housekeeping never came to our room but we lifted towels off their cart in the hall.

Leisure Family

4/10

Poor

04 Jan 2026

levi

Found Bullet underneath nightstand and shower had black mold growing in caulk joint. Room looked clean except for what I found. beds slept good neighborhood seems to be on the rougher side of town. The carpet floors look black in the hallway but it looks like the parking lot seal coat is coming off a peoples feet and getting tracked into the building. I informed the desk clerk of the bullet and mold. He said sorry.

Business_and_leisure

6/10

Pleasant

28 Dec 2025

Heather

They ran out of food, for a party of 5 we had to beg for towels and only got 4 and the

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Milan

Breakfast was good bed was comfortable

Leisure Self

2/10

Poor

17 Dec 2025

Qiana

The hotel staff is rude and unaccommodating. The hotel is dirty, broken appliances, broken plumbing. The toilet overflowed upon arrival. It took 6 hours to have the toilet serviced. No one answered the phones at the front desk. We were told to clean up the mess from the overflowing toilet ourselves with towels they provided. The sheets and blankets had hair and lipstick on them. The bathroom had hair on the floor and the shower walls. Holes in the bathroom door. No soap or toilet paper in the bathroom. The heater did not work. The main hotel door did not lock without a deadbolt. Found dirty underwear in the dresser drawer. The towels were dirty and stained and smelled horrible. The worst stay ever

Business_and_leisure

10/10

Exceptional

13 Nov 2025

Ison Henry

Yes

10/10

Exceptional

10 Nov 2025

Lisa - Jason

Staff was friendly
Hotel was very nice
Breakfast was ok

Leisure Family

2/10

Poor

05 Nov 2025

Corey

The front desk is very rude . Every person is rude besides the cleaning staff

Business Friends

10/10

Exceptional

05 Oct 2025

Hector

Great service

Self

6/10

Pleasant

03 Oct 2025

Eric

Shower had someone else’s hair in it. Sheets were wrinkled an had a funny smell. Used my own bedding

Self

10/10

Exceptional

02 Oct 2025

Majdi

It was a good hotel

8/10

Excellent

28 Sep 2025

Jennifer

😁

Business_and_leisure

6/10

Pleasant

27 Sep 2025

Lee

The room smelled terribly of mold/mildew and the bedding felt moist for some reason. The bed was not comfortable. Overall cleanliness was fine, breakfast was good.

Friends_and_family Family

8/10

Excellent

17 Sep 2025

Kenja

Sassy

Personal travel. The hotel is in close proximity to restaurants and shopping malls. The room was clean but the bathroom floor and sink were dirty.

Friends_and_family Family

2/10

Poor

16 Sep 2025

Janice

The bathroom in my room was not cleaned. Hair in sink and on floor, toilet seat was still clearly soiled and tub was black from dirt. I was taken to two other rooms with same conditions. Needless to say I did not stay at this hotel.

The front desk clerk was very polite and understood my concerns. Unfortunately, I did not receive a refund for the first night but was refunded the remaining 2 nights.

Leisure Self

8/10

Excellent

14 Sep 2025

Stevany

The staff was very nice and accommodating! The cleanliness was however questionable. Especially in the bathrooms. The toilets and tubs didn’t look as if they had been thoroughly cleaned. The first room I was in still had hair in the tub and hand prints on the bathroom door.

Business Self

8/10

Excellent

10 Sep 2025

Tyra

The room appeared to be clean, but I wouldn’t eat here.

Partner

6/10

Pleasant

02 Sep 2025

Susan

While my stay fit what I needed the overall feeling of the hotel was just dirty. The pool floor was peeling up and sticking to hands, feet or anything that touched it. Also pieces of the paint were in the pool, the room was dirty and you could see pieces of trash, fake eyelashes, nail clippings and more left over from previous guests. The floor turned my granddaughters feet black and needs a good rug cleaning. The bathroom floor also needed a deep clean as when you stepped out the shower dirt immediately was on your feet from the tile design holding it. The room had a pull out couch but it was dirty on the mattress and under the couch showing it had not been cleaned. For a room that sleeps 5 we were given 3 towels and one was cloth…. It was hard to get them to give more towels as they said that’s what a room gets. For the pull out you must request linens which is a sheet and a blanket, again odd for a person to have to sleep with no second sheet. The outside had overgrown bushes and trash , again just needing a clean.

The breakfast was good and a few of the staff I worked with were helpful. I did have to have my key rekeys multiple times as it wouldn’t register to open any doors, and even after rekeying the room door was a struggle to get open.

Location was close to food and highway and to where I needed so that was good.

Leisure Family_with_children

8/10

Excellent

24 Aug 2025

Verified traveler

My favorite staycation spot

My vision isn't great so I requested one of the rooms with a larger tv, which i know they have from many prior stays but was told they did have any or any available so my stay wasn't as enjoyable as i would have liked. As always the staff was friendly and the room felt clean and fresh. They have the best beds!!!

Partner

8/10

Excellent

17 Aug 2025

Patricia

I thought everything was good until i saw hair in the shower. It was late so i just sprayed it , rinsed it out and showered with my shower shoes on. The bed was pretty comfy.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Lawreisa

The hotel was nice and clean

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Pariyakorn

All good

Business_and_leisure Friends

4/10

Poor

13 Aug 2025

Eugene

Overall, the room was spacious and comfortable, and the breakfast was basic but filling. The only problem was that, due to the lack of a non-slip mat in the shower or possibly an issue with the shower floor itself, my husband had a fall because it was extremely slippery. He hit his head, back, and hip. Honestly, even though we spoke with the front desk and requested an incident report, they never provided one. It truly was a miracle he wasn’t killed — if he had hit his head harder, the outcome could have been tragic. Guests really need to be aware, as this is a serious safety hazard. It is very dangerous, and he is still experiencing pain and bruising.

Leisure Partner

6/10

Pleasant

11 Aug 2025

Larry

Black mold

Elevator flooring was nasty. There is black mold in the bathroom of room 208 ceiling. Trash can outside stayed full and running over the entire three day's we stayed there.

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Danyell

Staff was not friendly at all. My toilet was broke in my room. No sugar for coffee. Staff was dry and rude

Business Family

4/10

Poor

04 Aug 2025

Gary

Staff didn’t speak much English. Breakfast area didn’t sugar for the coffee,the waffle maker didn’t work satisfactory.will not be going back.

8/10

Excellent

27 Jul 2025

Kayla

After checking into another hotel nearby & being very unsatisfied, we checked out & headed over to Comfort Suites. The staff was welcoming & the main lobby was modern & clean. We checked in to our room & we were very pleased. Very clean & smelt great in the room & walking through to halls. My only complaint was the size of the tv, it was hard to see from all three beds. The breakfast was mediocre but okay! Overall great stay.

Leisure Family_with_children

2/10

Poor

27 Jul 2025

Deondra

We made a reservation, when we arrived, we were told they gave our room to someone else. They offered us two separate rooms, but would “have to charge us” for their mistake.

Hotel was very nice, service not so much.

Leisure Family_with_children

8/10

Excellent

23 Jul 2025

William

We forgot a couple of items, but the hotel was able to provide.

Leisure Family_with_children

2/10

Poor

22 Jul 2025

Raven-Symone

Didn’t clean our

2/10

Poor

21 Jul 2025

Cedric

The Pictures on Expedia are false. The Property is very old needs to be renovated. My first room I had to switch because the bed looked like it had been laid in right before I got there the room was very dirty. The shower head was broken which led to water getting all over the floor the tv would not come on than I realized they had no batteries in the remote. The property is a no smoking property but I opened the closet to put my clothes in there and my clothes ended up smelling like smoke and I don’t smoke. Overall just a bad experience for the price of this room I expected much better. Will not recommend anyone staying here and I most definitely would not ever come back.

Leisure Family_with_children

2/10

Poor

21 Jul 2025

Victoria

If i could give this property zero stars I would. The room I rented was Obviously dirty the tub haf a ring aound it the tub had stains dirt on the shampoo bottles and on faucet. The room smelled malodorous i stopped the housekeeper and Tried to ask her to clean the room. She stated she did not speak english and show me a list of rooms for her to clean.And that my room number was not on that list. I went down to the front desk and ask For the room to be clean And the person behind the desk said okay.I'll send someone. That never happened. There was a stain on the desk by the phone. The floors in the elevator and the second floor were dirty And stay that way the entire stay. I will not stay here again. I also have pictures.

Business_and_leisure Self

10/10

Exceptional

21 Jul 2025

Gregory

Easy to check in

4/10

Poor

20 Jul 2025

ashley

The breakfast wasn’t good. The floors in the lobby and elevator were disgusting. It was unbelievably hot everywhere except the room. The fitness room is very small, no free weights, and barely any equipment to use.

Leisure Family_with_children

8/10

Excellent

18 Jul 2025

Thomas

This place met all my expectations. Clean, accessible from the interstate, felt very safe.

Leisure Self

2/10

Poor

15 Jul 2025

Janis

The hotel is dirty. We had no towels in room. The ac leaked. The room smelled very bad. Would not recommend at all. Pressure sucked bad. Not enough pressure even to get the soap off your . Not all the breakfast items were working. Do not go there.

Leisure Partner

4/10

Poor

14 Jul 2025

Daron

Wait staff was rude , slow and free breakfast had little to nothing to eat

Business Self

4/10

Poor

14 Jul 2025

Joy

The stay was satisfactory. Last minute booking, so was grateful found at price we received. Multiple times front desk staff speaking amongst themselves before assisted. Had to interrupt and say pardon me before acknowledged. Floor in hallway had sand trackings. Staff was not concerned and was not cleaned. No cleaning service completed for 3 nights stay. All in all served the purpose.

Business Family

2/10

Poor

13 Jul 2025

Rachelle

I decided to not stay at this hotel even without beijg able to.cancel my reservation or get a refund due to the lack of at least bare minimum professionalism and disgusting customer service provided prior to my stay.

Business

6/10

Pleasant

13 Jul 2025

Cecelia

Needs improvement

The stay was ok… Everything was comfortable just lots for bugs and the bathroom was not clean to me. Hair on the floor and sink. Floor looked like it needed mopping.

Friends_and_family Family

4/10

Poor

09 Jul 2025

Christopher

The front desk didn’t check the reservation from Expedia and charged me twice , then told me I was having card issues. When I told them I’d already paid for the room.

Self

8/10

Excellent

01 Jul 2025

Deona

The room was very spacious, clean and modern. I really enjoyed my room.

Business_and_leisure Family

10/10

Exceptional

30 Jun 2025

patricia

Our room security lock was missing. My 1 yr old grandson was able to keep pulling on the handle and escape ouu

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

James Keith

Everything was okay

Family_with_children

4/10

Poor

29 Jun 2025

Robert

Reserved a 2 queen room but they didn’t have what I reserved and ended up with 1 king.

Leisure Family_with_children

10/10

Exceptional

21 Jun 2025

Shonda

It's is Very clean and smells good and the staff were wonderful and very helpful. Excellent customer service. Very nice room definitely will stay at another comfort inn especially this one

Business Pet

6/10

Pleasant

12 Jun 2025

Richard

Front desk staff a bit surly and did not have good English skills, hard to understand.
Breakfast area not sufficiently air conditioned.

Leisure Family

10/10

Exceptional

11 Jun 2025

Mostafa

Good

4/10

Poor

08 Jun 2025

Tina

First, they checked me in to a dirty room. It hadn’t been cleaned from previous visitors. And questioned me if I had “messed it up” before reporting it (in the 2mins it took for me to go from the lobby & walk into the room!!). Second, the in-room coffee pot didn’t work, I asked for clean towels that never came. So I had to reuse dirty towels. Thirdly, my room keys were deactivated 3 different times. I had to keep going to the lobby to get them re-activated just to get in the room. Last, the outside smelled out marijuana.

Business_and_leisure Family

10/10

Exceptional

07 Jun 2025

Lavelle

Great

Partner

6/10

Pleasant

06 Jun 2025

Kelly

The bathroom had not been cleaned. There was mold in the shower and hair all over the floor. The extra lock on the door was broken.

Friends_and_family Family

6/10

Pleasant

29 May 2025

Verified traveler

Mibile

Booked in the fly. Room was good. Bathtub drained REALLY SLOW, almost not at all. Breakfast could have been better compared to others of the same name.

Friends_and_family Family

2/10

Poor

25 May 2025

Carlos

This guy charge a 100usd deposit... the towels on the room where clean but wet. Breakfast was ok

Leisure Family

10/10

Exceptional

16 May 2025

Juanita

Clean, friendly staff all needs were met

4/10

Poor

15 May 2025

Armando

The room was not cleaned properly prior to our arrival. I've found dry chicken skin and crumbs in the pull out sofa, a single use eyelash by the bed, and shirt tags on the walls. The fridge doesn't close so water leaks out. I did not try any of the amenities due to the state of the room. Overall the experience was unsatisfactory and unpleasant.

Business Family_with_children