Name: Park Hyatt Guangzhou
Address: No.16 Huaxia Road, Zhujiang New Town, Guangzhou, 510623, CN

8/10

Excellent

25 May 2026

LY THANH

Staff didn’t really explain facilities
Don’t feel really welcoming

Family

10/10

Exceptional

12 Apr 2026

GIGI

This hotel was above my expectations. The staff was super attentive and went beyond to help ensure we were checked in early. The room was very spacious and the set up was so cozy. The cleaning crew did an emaculate job daily and we appreciated the turn down service as well. Over all a great experience and felt like we were at a resort in the middle of a busy city!

And of course, the rooftop bar. Def worth the visit!

Friends

10/10

Exceptional

06 Apr 2026

Amit

We enjoyed our stay. The interior of the hotel was beautiful, curated exceptionally well. Staff were great. And their room service breakfast was excellent.

Family_with_children

10/10

Exceptional

11 Jan 2026

vinay

Amazing property. Great food and great service.

Business

10/10

Exceptional

24 Aug 2025

SU MIN

One of the best hotels we stayed at.

Wonderful stay at the Park Hyatt, front of service was very kind and helpful, we got a big discount on a room upgrade offered to us and allowed us to check in much earlier.

They helped us everyday to catch a DiDi, we had an issue with our wechat, so they helped us with taxi service everyday.

The room is very beautiful with stunning views, the service is fantastic with Le Labo products in the room and the rooms are very spacious.
We really enjoyed looking at the Canton river view and tower every morning.

I heard from my friend that this hotel is around 10 years old, but it is maintained very well and feels fresh. I thought it was much younger.

10/10

Exceptional

14 Aug 2025

Javier

Great Hotel, superb rooms, modern but elegant, top ammenitiies, super bed, extremely clean, very nice terrace for a beer after a long work day

Business Self

10/10

Exceptional

09 Jul 2025

Nida

Staff are extremely friendly. I shopped a lot online and had a lot of deliveries. Staff were able to deliver them to my room. Very responsible. But, no food delivery allow like Meituan.

Leisure Family

10/10

Exceptional

18 Jun 2025

Ling

Second time staying there. It gonna become my go to if I’m in Guangzhou

Business Family

10/10

Exceptional

10 Jun 2025

Ling

Great experience at the hotel, it’s in the center of Guangzhou’s new CBD, you can easily get access to everywhere.

Business_and_leisure Family

10/10

Exceptional

12 May 2025

Da

My parents love it. It is also very close to United States Consulate in Guangzhou.

Business_and_leisure Family

10/10

Exceptional

19 Apr 2025

Davide

A gem in Guangzhou

exceptional hotel, welcoming rooms, nice restaurants and bars. The only downside is the communication with the staff, as they do not speak English fluently. Nothing you can not overcome with Google Translate, though.
To go back to.

Business

10/10

Exceptional

02 Dec 2024

DIP RAJ

Loved the hospitality

10/10

Exceptional

05 Nov 2024

Xinyi

Beautiful hotel, but because of the conference you have to wait extra time for them to get your room ready. Otherwise everything else is perfect.

Business_and_leisure Self

10/10

Exceptional

29 Oct 2024

Yohnatan

Excellent customer service.

Business_and_leisure Family

8/10

Excellent

27 Sep 2024

Yujing

Bathroom wasn’t cleaned properly when I walked in, nothing major, just a small stuff wasn’t cleaned off. The staff at the front desk take it very seriously and did a wonderful job to solve this problem. Great location and great staff. I had wonderful experience here and would stay again in the future. Highly recommended.

Leisure Family

10/10

Exceptional

19 Jul 2024

chuqian

Very clean, the cleaning staff was always polite and the room was always clean.

Leisure Family

10/10

Exceptional

14 Apr 2024

Jian

Amazing experience, superb service from staff, amazing view.

Leisure Partner

10/10

Exceptional

29 Dec 2023

Ben

Excellent

Leisure Partner

10/10

Exceptional

27 Dec 2023

Xiaoyan

Good hotel, good room, good service

Friends_and_family Family

10/10

Exceptional

18 Dec 2023

Christina

Nice and clean

10/10

Exceptional

22 Nov 2023

Verified traveler

Excellent location. Hotel is modern and comfortable. Service is great.

Self

2/10

Poor

01 Nov 2021

Rodney

Terrible Service and Attitude

I’m posting this for my wife, as I booked the hotel for her solo trip. During the night the A/C wasn’t getting cool, it couldn’t get below 22 deg. The hotel didn’t even have a fan for to use. The hotel offered me a mediocre breakfast and a late check out after I complained and they moved me around to different rooms without any sleep. However, the next day while I was trying to take a nap around 11:45am, a man knocked on the door once and let himself into the room without saying anything. After my shock and I confronted him, he said he was room service and had the wrong room. When I checked out I asked to speak to the manager, Mark Wong, who said the man was checking laundry which is different than what the man said. Mark said they would investigate and call me later. They called me back to say after investigating the man knocked, so it was “ok” to which I replied he opened the door before I could say anything and the reply was “everyone has a different perception of time”. As a solo woman traveler, Mark’s indifference to the situation is unforgivable and he should be ashamed. There is absolutely no excuse for any staff entering a room without proper time and announcing why they are there. I’m thankful I was not changing or in the shower when the man entered.

Self

10/10

Exceptional

20 Dec 2019

Ziyad

An excellent place to stay at

Indescribable place. The lobby little bit dim.

Business

10/10

Exceptional

09 Sep 2019

Alden

great place like all other Park Hyatt! and great location as well

Leisure Self

6/10

Pleasant

02 Aug 2019

Charles

Good location. Good facility. Bad service.

It’s such a good location and good building it’s a shame that the service isn’t very good.

Family

10/10

Exceptional

29 May 2019

Verified traveler

Always a pleasure

Always a pleasure staying here on business.

8/10

Excellent

27 May 2019

KELVINCHEUNG

Location is good, privacy very good, staff too young & seem not well trained !

Business_and_leisure Family

10/10

Exceptional

18 Aug 2018

Jonathan

The real deal

Impeccablely designed hotel to match with 5 star service. Will be back and stay longer

2/10

Poor

29 May 2018

Verified traveler

Good location, close to several malls. This is the only advantage. I had breakfast during the stay and threw up in the middle of the breakfast. I’m not sure it’s the problem of the breakfast or personal issue but the taste was just average. When my mom approached to the lobby manager to make reservation for lunch, he promised the reservation was made. When we arrived at the restaurant the staff confirmed there was nothing for us.

The design is good. But at the same time it’s kind of hard to clean thoroughly. I could still see dust on the in room decoration.

During our stay, the building is being maintained and there were people cleaning glass walls. It caused intolerable noise from the very early morning to dawn. Don’t even try to take a nap from the moment they started maintenance.

Overall, worst Park Hyatt I’ve ever stayed. Would definitely avoid this hotel next time in Guangzhou.

10/10

Exceptional

25 Jun 2017

Johnny Fu

walkable location

Great location, walkable to many commercial buildings and cultural landmarks. Friendly and helpful staffs. Clean and well appointed rooms.

10/10

Exceptional

26 Sep 2016

patrick

Five stars hotel excellent stay

Only a few minor comments if really want to improve what a already 5 stars hotel experience. 1) hotel signage is really small at ground level, not easy to spot if driving on Huaxia road. 2) bathroom soap dish is too small and tight to the soap size so it's difficult to pick up soap when it's wet. 3) I was asked by pool attendant to wear one of their head cap when swimming in the pool which is a bit odd and uncomfortable for someone who is not used to them and detracts from the relaxing experience. Guess it's a China cultural hygiene preference. But personally never encounter such request from 5 stars hotels in Europe or the States. Overall a 5 stars hotel with good trained staff in general still

10/10

Exceptional

29 Jul 2016

Verified traveler

One of the best in Guangzhou

There is no upgrade even you are a platinum gold passport member. So you'd better book via 3rd party site like hotels.com

Partner

8/10

Excellent

06 Apr 2016

Albert

great food, great location

Everythings more or less as expected from park Hyatt. Food is outstanding, the best amount Guangzhou's top hotels. The draw back is, air-conditioner is noisey. The electricity sockets for coffee maker and water boiler are not working. Genrally speaking, solfware is great, hardware is a little bit raw.

Partner

8/10

Excellent

12 May 2026

Supei

早餐實在差強人意，餐點品質完全無法匹配Park Hyatt 的招牌水準。因是半自助式早餐，需要服務員點餐因此服務人員有點疲憊服務水平不是太好,食材不是很新鮮。早餐真的很令人失望！

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

LanYing

good