Grand Hyatt Guangzhou

China , Guangzhou - Guangdong
Guangzhou Shi, Zhujiang West Road, Pearl River New City, 12
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Kian Gee

Hotel counter staff, restaurant services crews and Housekeepers etc…All are very friendly and courteous. Very satisfied with the service.

The breakfast selection was extensive and varied.

Excellent Hotel.

Partner

8/10

Excellent

02 Mar 2026

Yashan

The hotel room was clean but had weird configuration that gave me an impression that the it cluttered. And the hotel lobby was at a higher floor of the building which was also confusing to me. The location was very good though.

Self

10/10

Exceptional

07 Jan 2026

Staff is super helpful.

Business_and_leisure Family

10/10

Exceptional

19 Nov 2025

Edmund Nok Hung

Yes

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Luke

Nice room with a good view, clean and tidy. No complaints

2/10

Poor

29 Oct 2025

Mengxin

U will have to go to the 22nd floor to the lobby and come back down to your room. if your room is below 22nd It's such an inconvenient that you will have to get to the 22nd and then take another elevator to the floor where ur room is. Not recommended

Leisure Self

8/10

Excellent

17 Oct 2025

Harold

Good property located in premium part of town. Good shopping and dinning near by. Good breakfast with a variety for all

Business Self

10/10

Exceptional

22 Sep 2025

Laura

Very nice Hotel! Absolutely recommend to anyone looking for a good hotel in Guangzhou, central location, spacious rooms, tidy, outstanding customer service, the Buffet is one of the best in the city! Worth every penny.

Business

10/10

Exceptional

11 Aug 2025

Mubarak A

Very good hotel and in good location

Business Self

6/10

Pleasant

03 Aug 2025

shafiqali

The hotel is a bit run down need renovation

Business Family

10/10

Exceptional

20 Jul 2025

Keng Seong

Good service and good location

Like the size of the room and good staff service of the front reception during check in.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2025

QIER

Spacious room, nice restaurant

Leisure Partner

10/10

Exceptional

23 Jun 2025

Hyun woo

All of the hotel staff were very kind. The condition of the building was excellent, and I really appreciated being moved to a room with a better view.

Business Self

10/10

Exceptional

07 Jun 2025

Manpreet

Helpful staff,

10/10

Exceptional

22 Apr 2025

Andreas

Location

Business Self

10/10

Exceptional

21 Apr 2025

Chi Man

Warm welcome and good hospitality

Leisure Family

10/10

Exceptional

14 Apr 2025

Andrew R

The club level was great, large rooms and great club restaurant

Leisure Partner

10/10

Exceptional

05 Apr 2025

yasmin

We loved our stay very close to shopping restaurants and metro

Business Partner

10/10

Exceptional

30 Mar 2025

TAEWOO

Cozy place

Very cozy place to take a rest.
Central park and big shopping mall are near there.

Partner

10/10

Exceptional

21 Mar 2025

John

It was good

6/10

Pleasant

16 Mar 2025

Mrs Pauline

Grand but not Grand enough

Hotel was good location , I am a bath person bath just a square to sit so for this reason I would not stay again , breakfast needs a better selections than just pastries omelettes etc

Business

6/10

Pleasant

29 Dec 2024

WEI

Reserved high floor but stayed lower floor rooms. Location is excellent.

Leisure Family

10/10

Exceptional

26 Dec 2024

Sengkang

Apart from the check in lobby is on high floor, all others are well maintain.

Business_and_leisure Partner

10/10

Exceptional

08 Dec 2024

Michael

Great property, great location

Great staff and Club floor reception. Great location. Club floor food could be a bit more western as it is geared to the Chinese guests.

Business

6/10

Pleasant

20 Oct 2024

canson

It’s a reasonable priced hotel

Business_and_leisure Friends

6/10

Pleasant

28 Jul 2024

Yuen Fei

We booked non-smoking room, but they cannot provide the requested room type on the day of check-in. This is not acceptable for a star hotel. They should not accept booking if cannot provide.

Also when we have breakfast in the morning, this is first time no staff leading us the a table. They just asked for the room number and let us go in and find the table ourselves. We walk around and cannot find a suitable table and need to request staff the move the table eventally.

8/10

Excellent

25 Jun 2024

Hou Tong

The room has a very nice view and very clean and comfortable. The staff is friendly too and the amenities is very good. Close to a lot of restaurants and public transportation is convenient. Only thing need to improved might be its lighting and the sign

Leisure Self

8/10

Excellent

08 Jun 2024

canson

I like the design of this hotel

Business Self

10/10

Exceptional

30 May 2024

Mohammad

Clean, tidy and friendly staff.

Business Self

10/10

Exceptional

13 May 2024

Chi Tak

Excellent! Very pleasant environment. Clean and neat room.

Business

10/10

Exceptional

09 May 2024

MARIA

Business Self

10/10

Exceptional

03 May 2024

Augusto

Great

Business Self

10/10

Exceptional

03 May 2024

Augusto

Great

Business Self

10/10

Exceptional

28 Apr 2024

hardip

Didn’t like the omelette

Business_and_leisure

8/10

Excellent

07 Mar 2024

RAJAI

good enough below GH standards

the hotel is below Grand Hyatt standards, run down and old.
The staff are friendly but lack basic English communication for an international chain.
bed is comfortable and pillow options are available.
getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room.
Location is great

Business

10/10

Exceptional

02 Dec 2023

ping

Excellent service

Leisure Self

10/10

Exceptional

28 Nov 2023

Thomas

nice breakfast

10/10

Exceptional

26 Sep 2023

Kathleen

Wonderful staff and GREAT food

Leisure Family

6/10

Pleasant

29 Aug 2023

stanley

The staff overall not professional.

Business

4/10

Poor

05 May 2023

Verified traveler

not good

The washroon is very small and uncomfortable. But the buffet breakfast is very good.

Friends_and_family Family

10/10

Exceptional

23 Apr 2023

Gary

The attention of the people in the hotel extremely thankful

Business_and_leisure Friends

8/10

Excellent

27 Mar 2023

Miaotian

The location of the hotel was pretty good, but I would recommend staying at the room facing the park, our room faced the road in which you can hear car honk and construction noise. The layout of the room was stylish and reasonablem, but has some smoking odor even if we stayed at the nonsmoking floor.

Business_and_leisure Family

10/10

Exceptional

30 Jan 2022

Lisa

Customer service is on point!

Business_and_leisure Partner

10/10

Exceptional

21 Apr 2021

Verified traveler

The staff were amazing , attentive and helpful, especially on the Club Floor . The Club Floor lounge was very well equipped with delicious evening snacks and great service.

Leisure Family

10/10

Exceptional

23 Aug 2020

Verified traveler

Good!

Nice location great services!

Friends_and_family Friends

6/10

Pleasant

03 Feb 2020

Verified traveler

Room looked nice at first, but upon further inspection quite a bit of disrepair: dirty walls, dust and dirt along surfaces and edges. Staff was friendly. All services (pool, spa, gym, etc) closed due to coronavirus. Room service adequate but not great.

Business_and_leisure Self

10/10

Exceptional

31 Dec 2019

Jeff

Felt the place quite secure and peaceful. All good.

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

Chung Mau

Overall good for room and service. There’s only sauna inside men’s changing room but is not enough for relaxation, need to be improved. The guys at hotel entrance are not friendly at all, what a pity.

Business

8/10

Excellent

25 Dec 2019

Hong

A peaceful night stay

The breakfast has many choices and it's good.

Partner

10/10

Exceptional

09 Dec 2019

Verified traveler

Great Location right in the middle of the city, close to the river and the sauna, swimming pool and gym were an added bonus

Business

8/10

Excellent

24 Oct 2019

Verified traveler

Very good .........................................

Business Self

8/10

Excellent

16 Sep 2019

Verified traveler

Grand hotel

Great hotel, problem is u can’t change d temperature of d room, sometimes it’s hot m gets cold in d am.theres too much night light in d room, light fr under d TV, fr d window n from d floor .
Love their breakfast spread and other food areas. Good food

Family

6/10

Pleasant

30 Aug 2019

Aspa

Noisy nighte

There was too much noise from Level 7 where I was staying during sleep hours.

10/10

Exceptional

25 Jun 2019

Rosie

Nice place, love the hotel, the staffs were great. convenient location. Would recommend my friends.

Business_and_leisure Self

6/10

Pleasant

04 Jun 2019

Pascal

Check-in: Everything was smooth, just when booked the hotel room, there was no notification that the pool is not available. The hotel employee was kinda arogant and didnt want to make up for that mistake, after insisted on something, he finally agreed to do something. When we came back from our city trip, there was nothing left in our room, no breakfast voucher or anything. After calling the reception we got a fruit platter served to the room. Better than nothing but that always going behind the things and that they dont do what they promise. Thats not 5* hotel like! The pool could be used at Park Hyatt around 600m from the Grand Hyatt, but need booking in advance etc. thats not relaxing. Room: The room itself is already aged, furnitures have many marks of usage. Also the electronical equipment is old. The bathroom was clean, as far as I could see. The bed was very comfortable. but there are two light left and right from the bed. And they shine red all night long, it would be okay, but its directly on your head, so its never really dark. Room delivery: we ordered water bottles to the room and took time. Around 8 min later the water was delivered. I think thats average time, but still okay. What was a bit disappointing was the coffee. A 5 star hotel offering instant coffee instead of a real coffee machine (Nespresso) is nowadays rare. Overall it was a good experience since we got good sleep

Partner

4/10

Poor

27 May 2019

Verified traveler

Smoky smell room and poor service

The experience unfortunately was quite poor for me. I booked one night twin room in this hotel and requested specifically a “non smoking room” but the room still smell. The stand twin room had a weird layout, thought spacious on the website it has a very tiny basin in the toilet and tiny/small bath tub you have to sit like a “butterfly” and can’t stretch your legs not even for a small Asian girl like me!

When checked in the hotel, the service was suboptimal. I was asked if I want to change to a king room instead given my fiance and I travelled together, which I thought was thoughtful, but 20sec later the “supervisor” looking guy said to the lady at the counter said “depends on her grades, we can give her a king room or double twin”... then was told can’t change to a king room with the same cost and plenty of vacancies as I can tell from the website... anyway, this supervisor had no eye contact with me and didn’t make me feel being respected. I travel frequently as a business exec, didn’t have a good experience with Grand Hyatt Beijing from 2014, thought I will give it another try after 6 years in Guang Zhou, clearly wrong decision again! Will definitely let colleagues and friends know...

Partner

10/10

Exceptional

25 May 2019

Richard

Excellent Business Hotel

Excellent business hotel.

8/10

Excellent

19 May 2019

Wlla

Reception staff was efficient and friendly, good attitude.

Friends_and_family Family

8/10

Excellent

02 May 2019

mark

very nice hotel not up to usual grand hyatt standards but it is in china and has usual moldy smell and mediocre ac

10/10

Exceptional

28 Apr 2019

Patrick

The staff are very nice and pro active to help. Excellent service and will come back again.

Leisure Family

10/10

Exceptional

23 Apr 2019

Verified traveler

The location was perfect and the stuff really helpful and I recommend this hotel in Guangzhou

Business Friends

6/10

Pleasant

20 Apr 2019

Verified traveler

The concierge was quite impatient. One of the cab drivers waiting in pick up line refused to take me and my friend so we asked the concierge for help but he refused to and asked me to pay extra to the cab driver.

Leisure Friends

10/10

Exceptional

06 Apr 2019

Verified traveler

Nice welcoming reception Our request while booking has been already ready for before check in. Nice cleaning and good view room. There is biggest green parking from Guangzhou, in front of facilities. Easy to walk any biggest shopping mall; especially if you want to reach Tee mall, Grand View Mall and Parc Central Mall, it is only 15 minutes walk securely. Highly recommended.

Business Family

10/10

Exceptional

04 Apr 2019

Verified traveler

Overall not bad

I have stayed plenty of Hyatt in China and around the world, the service of this hotel is well above average and even better than some of the Park Hyatt. The hotel is pretty old but renovated in recent years so facilities were not bad. The location is pretty good but not as good as the Park Hyatt down a few streets.

10/10

Exceptional

03 Apr 2019

Yung

Always pleasing here. The staff and the design of the hotel are world class. Unfortunately there are many obvious signs of wear and tear. Breakfast and the restaurants are great.

Business Friends

10/10

Exceptional

02 Apr 2019

Szabi

Wonderful, excellent! The breakfast is very copious.
The view from my room was incredible nice , same when Manhattans penthouse!
The dinner also was excellent, any country kitchens ( not only from China, Japan, Italy etc )
The restaurant boss name is Alen very helpful man and offers local specialties!
Very good trip !

Business Self

10/10

Exceptional

20 Mar 2019

Verified traveler

Rooms layout abit strange as the sink is housed in a standalone island unit. The furniture feels a little dated but room is extremely clean and well kept. I must commend housekeeping for the fabulous job - my charging wires are neatly rolled up, my clothes were folded nicely and arranged neatly either on the chair or placed on a laundry mat on the floor (where I have originally left it). It’s the little attention to detail that makes all the difference.
Location wise it is situated right next to the park, literally at your doorstep. Mall of the world is also right next to hotel so finding food is not a problem at all. There is also a huge supermarket about 5-8 min walk away

Leisure Family_with_children

8/10

Excellent

19 Mar 2019

Steve

Great location

8/10

Excellent

28 Dec 2018

Verified traveler

Guangzhou 2 days trip

Overall it is nice. Only 2 things needs to further improve. The carpet cleanless and the curtain need to change cause the electronic movement not so smooth

Partner

10/10

Exceptional

31 Oct 2018

Verified traveler

good as usual and good location

10/10

Exceptional

23 Oct 2018

Verified traveler

Beautiful will stay again. Close to everything walking distance. Beautiful park connected to it and mall.

10/10

Exceptional

22 Oct 2018

Luxurious hotel with friendly staff. Great location in Guangzhou.

2/10

Poor

18 Oct 2018

Verified traveler

Well to start off i kept my money in the safe when i got there i had about 4500 US dollars i thought i locked the safe. I went out but when i came back the safe was open i counted my money and they were missing about 1300 USD when i notified the hotel they said they coudnt do anything for me since there was no evidence that i had that money after that we notified the police we didnt sleep the whole night and they didnt give me a dime. Even the night that we stayed at the police station they also charged me for that and the rates were crazy then since there was a fair. Its weird that a five star hotel would have theives and burglars and whats worst is them doing nothing about it. Really disappointing, this was the worst hotel i have ever been to.

10/10

Exceptional

05 Oct 2018

Chi Fai

Excellent condition hotel!

The location and the view from the hotel room was amazing. The condition was fabulous! It was very clean everywhere. The staff was very nice to assist at the door. The swimming pool has three different temperature pools. The only strange thing is that the lobby is at 22nd floor and every time client need to leave the hotel has to go back up to lobby and switch to another elevator to go down to the ground floor.

Family

10/10

Exceptional

24 Aug 2018

Mireya

Excellent location , walkable to shooing and eateries.

10/10

Exceptional

04 Aug 2018

Kelvin

5 Star Hotel in CBD area

Front Desk upgraded my stay with complimentary breakfast.
Breakfast spread was amazingly good with lots of varieties and garden fresh.
One of the best breakfast I ever had!

10/10

Exceptional

11 May 2018

Verified traveler

nice location within walking distance of subway lines, museum, opera house, library and an impressive wide open square. Bathroom design a little odd. Sliding doors do provide some privacy. Restaurant is very expensive and staff should be a bit more knowledgable about taking wine orders. lighting control inside room hard to learn and perhaps better explanatory signs or booklet may help.

10/10

Exceptional

30 Apr 2018

Steffi

Great hotel, can be upgraded though.

Our stay during the Canton Fair break was amazing. We stayed in Club Room. The hotel smelled good, the room is clean and wide. The bed is really comfortable. The location is located in center of Zhujiang New Town which was very modern and clean. However, compared to any other 5-star hotel, this one was a bit lack of extra service (usually I got fruits or some sweet treats in room for other hotels) and the variety of breakfast is not so many.

Partner

8/10

Excellent

02 Apr 2018

Ian

Good location

Very good location. Very nice mall filled with many restaurants within walking distance. Can take a boat ride on nearby river.

6/10

Pleasant

20 Mar 2018

The room layout is strange. Never stay in a hotel with bath tub and shower room behind your bed.
Staffs at the front entrance are rude. If you park your car at the parking lot, you will need to take 3 different elevators to get to your room. Location is okay. The whole experience is average at best.

2/10

Poor

02 Feb 2018

Harrison

disappointed

First I found the bathtub is rather small compared with other same grade hotel in GZ. The towel on the bath floor was full of long hair when i checked-in which is a disgusting. (I'm guy with short hair)
The more disappointed was the hot water was not hot enough for a bath in Winter. I don't understand it is suppose a 5 stars hotel and one of the most expensive hotel in GZ but i cannot take a hot bath after a full days work. The manager was very nice to explain the situation but the next day just the same.
I can't believe it is Grand Hyatt.
By the way, the staffs are very friendly and nice. Nice breakfast, and everything else is fine.

10/10

Exceptional

30 Dec 2017

Edmund

Pillow is to thin and too soft

4/10

Poor

07 Dec 2017

Lena

Disappointing for Hyatt

Being a loyal Hyatt customer I was so disappointed with this stay. Starting at check in when they could not find my Expedia reservation and were really not solutions oriented, just stating that they had not received it. I had to push for them to solve the problem and give me the expedia rate as per my confirmation email. Secondly the room we got smelled of mould and humidity. We changed to a room that instead smelt of cigarette smoke. We added a breakfast and after work drinks package. When we came down to eat breakfast the staff said we had not paid for breakfast and when I said we had they just kept insisting that I pay. It turned out that the package we had bought only entitled us to breakfast in a separate lounge. I have never experience this at Hyatt. The club Hyatt does not exclude you from other facilities of the hotel. The dinners we had (room service and the french restaurant) were not a good experience either. One of the room service dishes was inedible. The french restaurant seriously over priced and the marinated vegetables with the salmon we ordered were some salad leaves with dressing. The bar could have been nice had it not been for the live band that played every night. Sounded like karaoke to me and I felt quite embarrassed on their behalf. Check out took about 30 minutes. Very complicated but at least the nice girl at the desk was apologetic about it.

10/10

Exceptional

05 Aug 2017

Verified traveler

Amazing Experience

Fantastic. Superb service as characteristic of Hyatt hospitability. Central and convenient location along the vibrant Mall of the World with all its amenties. The cultural venues of the Guangzhou Grand Theatre, museum and library are all within easy walking distance. Highly recommended.

Partner

8/10

Excellent

29 Jun 2017

Fritha

Quick upgrade response to electrical issue

Quick overnight business trip that required sleep to be prepared - didn't quite happen.

Have stayed here numerous times. Excellent location close to public transport. We arrived late, check in was quick, no problems.

However every 20-30 mins or so the entire room would activate all the lights and air con. Being kiwis we looked everywhere in room for the fuse that could be causing it. Turning off the air con, unplugging stuff....by 2am finally rang reception who sent a technician who arrived quickly and ascertained that we needed to move room. Reception arrived and we packed up and sleepily followed - to discover we'd been upgraded to a giant corner suite!

Interestingly no note appeared to be placed on the file (or it was ignored) as reception on check out made no mention of the issue.

10/10

Exceptional

21 May 2017

David

High quality hotel

Nice hotel in good location. Meets Hyatt standards. Weird reception on 22nd floor. A lot of ups and downs in elevators but once mastered, all is okay.

6/10

Pleasant

10 May 2017

Verified traveler

Probably would not return

A nice location and very decent rooms pretty much make up for the absurd 22nd floor lobby which forces all guests up, only to have them transfer to another set of elevators which takes them back down to their rooms. What is inexcusable and will probably keep me from returning is an internet connection which is so slow that it is all but impossible to work from the hotel. Now a days this is not a luxury but an absolute necessity. It's nice that it's free, but I would much rather pay for it and have it work.

10/10

Exceptional

09 May 2017

paulina

Great hotel down town area

This is my first time in Gran Hyatt Guangzhou and I can say I will come back only to this hotel for my coming visits to Guangzhou. The service staff provided and the home feeling at arrival is price less, more after coming back from visting factories and work hard! the Spa is gorgeous and the Restaurants with excellent food and service. To all my friends who attend every year the Canton Fair, I will stongly recommend Gran Hyatt.

thanks to Cherry the manager who helped me a lot!

BR

Paulina Cosio

8/10

Excellent

10 Mar 2017

Verified traveler

Nice hotel overall

Had a nice stay over all. Food was a little expensive and there is WAY to many rules to get into the pool area. You must check in, sign a waiver...got told I wasn't allowed to sit on the edge of the hot tub bc I was Capri's not in a swim suit. Cannot go into the pool just to relax... had to be swimming laps with a swim cap. It was just annoying because there was NO one in there except for us. These \"rules\" seemed a little silly. Went to the spa to find the relaxing spot I was looking for and it went better.

10/10

Exceptional

07 Mar 2017

julia

Awesome

This hotel was nothing but great! The staff was very attentive and the rooms were clean I will only stay at grand Hyatt from now on when in China!!

6/10

Pleasant

10 Jan 2017

Verified traveler

The bath tube is too small, strange square shape, not like one in a 5-star hotel.

Family

10/10

Exceptional

25 Dec 2016

Verified traveler

Overall very helpful staff. The cleaning lady Tammy is very friendly, she remembered my preferences

10/10

Exceptional

18 Nov 2016

Leonard Wei Seong

Convenient and nice hotel

Nice and spacious room.

Family

8/10

Excellent

16 Nov 2016

Comfort and good location

I think the reservations for the pages should include breakfast because on arrival the breakfast prices are very high
Also train your restaurant staff not pick up the table to ensure that the person finished eating and not interrupt while eating asking to sign the account

10/10

Exceptional

01 Aug 2016

Haru

The hotel is located at Tinhei area which is the commercial centre of Guangzhou. The room is spacious and clean. The design of bathroom is very unique and a bit peculiar, as mentioned by many others before^^. In general, I would recommend this hotel.

8/10

Excellent

22 Mar 2016

Tony

The air conditioning was bad as it can only provide heating during our stay. It may be fine for the guests from northern but definitely make us whom come from Hong Kong very uncomfortable especially in the night.

Family

10/10

Exceptional

07 Mar 2016

Verified traveler

Lovely hotel in Guangzhou

First class accommodation, with spacious accommodation and everything you need. The staff were very friendly and I had a surprise for my birthday bought to the room, which was lovely. Ideal situation.

10/10

Exceptional

16 Dec 2015

John

Good hotel in good location. Well appointed rooms, very comfortable. Good bar and restaurant (though not cheap!). Only down side was breakfast started at 7am and I needed to leave 630...

8/10

Excellent

21 Oct 2015

Sam Doogle

Nice Stay

Nice hotel and location. Friendly staff. Will stay there again next year.

10/10

Exceptional

21 Sep 2015

Vivienne

Indescribably wonderful hotel.

I stayed here for work and I wish it could have been for a longer visit ! The rooms are beautifully designed, the service (staff) is above par and the food is delicious. I had some issues with phone signal once I put the blinds down at night but the wifi was very good. The hotel itself is gorgeous and well located within walking distance of shops, restaurants, the park and other landmarks.