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Grand Hyatt Guangzhou

Guangzhou - Guangdong · China

Zhujiang West Road, Pearl River New City, 12View location

8.8/10Excellent505 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.8/108.8
Condition8.8/108.8
Location8.6/108.6
Neighborhood8.6/108.6
Value8.6/108.6
Amenities8.8/108.8
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  • Business hotels
  • Hotels with charm
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Hyatt Guangzhou

This 368-room hotel offers meeting space for up to 1, 154 people, making it ideal for business and leisure travelers. Located in the Tianhe central business district, it's directly opposite Huacheng Square, with easy access to the railway station, airport, and Pazhou Complex.

Enjoy on-site dining at the Market Cafe, G Restaurant, G Bar, or Chinese Restaurant. The hotel also features a spa and 24-hour fitness center. Key attractions within walking distance include the Central Garden of Huacheng Square, Guangzhou Opera House, and Guangzhou Museum.

Canton Tower, Hai Xin Sha Park, and Pazhou Complex are a short taxi ride away. As the only hotel overlooking the park, guests enjoy unparalleled views of this iconic landmark.

Read more about this hotelShow less

A stay at Grand Hyatt Guangzhou places you in the heart of Guangzhou, a 4-minute drive from Canton Tower and 6 minutes from Yuexiu Park. This luxury hotel is 3.9 mi (6.2 km) from Beijing Road Pedestrian Street and 4.5 mi (7.3 km) from Canton Fair Complex.

Make yourself at home in one of the 368 guestrooms featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment.

Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include a business center, limo/town car service, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms.

Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: CNY 1000 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • A car is not required for transportation to and from this property.
  • Special Instructions
    This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
  • Optional fees
    • Fee for buffet breakfast: approximately CNY 230 per person
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: CNY 230.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

Nearby attractions

Guangzhou Opera House 1 km / 0.6 mi
Tee Mall 1.3 km / 0.8 mi
Guangzhou International Finance Center 1.4 km / 0.8 mi
Flower City Square 1.5 km / 0.9 mi
Guangzhou CTF Finance Centre 1.6 km / 1 mi
Guangzhou Library 1.9 km / 1.2 mi
Grandview Mall 2 km / 1.2 mi
Tianhe Stadium 2.1 km / 1.3 mi
Guangdong Museum 2.1 km / 1.3 mi
OneLink Walk 2.2 km / 1.3 mi
Zhujiang Park 2.3 km / 1.4 mi
Zhongtian Shopping Mall 2.5 km / 1.5 mi
CITIC Plaza 2.6 km / 1.6 mi
Waterscape Falls In East Station Plaza 2.6 km / 1.6 mi
Taikoo Hui 2.7 km / 1.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 368
  • Number of floors (main building): 24
  • Number of floors (annexe): 22
  • Single rooms: 329
  • Twin rooms: 322
  • Double rooms: 46
  • Junior suites: 18
  • Suites: 25
  • Accessible rooms: 4
  • Connecting rooms
  • hotel
  • American Express
Show 72 more facilities & services
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Wheelchair-accessible
  • Car park
  • Garage
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Mobile phone coverage
  • Wi-fi
  • Car hire
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Medical service
  • Day-care centre
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Concierge
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Non-smoking establishmentExtra charge
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-8

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-8

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GRAND WITH VIEWSTWIN • GRAND WITH VIEWSTWN.GD-WV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    TWIN GRAND WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GRAND WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GD-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB CITY VIEWDOUBLE • CLUB CITY VIEWDBL.CB-CV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE CLUB CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLUBDouble or Twin • CLUBDBT.CB

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    Double or Twin CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV-1

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRAND • 1 Bedroom • 135 m²SUI.GD-1
    SUITE GRANDPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    SUITE GRAND

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    135 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD-1

    Room amenities

    • Telephone in the bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Minibar
    • Living room
    • Pillow menu
    • Slippers
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOMFAM.CM

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    FAMILY ROOM CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 45 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Telephone in the bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Minibar
    • Pillow menu
    • Slippers
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUB • 1 Bedroom • 45 m²DBL.CB
    DOUBLE CLUBPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    DOUBLE CLUB

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB

    Room amenities

    • Internet access
    • Hairdryer
    • Bathtub
    • Shower
    • Telephone in the bathroom
    • Cable TV
    • Slippers
    • Pillow menu
    • Minibar
    • TV

    Facilities with extra charge

    • Extra beds on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB WITH VIEWSDOUBLE • CLUB WITH VIEWSDBL.CB-WV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE CLUB WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CITY VIEWFAMILY ROOM • CITY VIEWFAM.CV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    FAMILY ROOM CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BEDFAM.KG

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    FAMILY ROOM KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRANDSUI.GD-2

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 55 m²SUI.ST
    SUITE STANDARDPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    SUITE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Telephone in the bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Minibar
    • Pillow menu
    • Slippers
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB GRANDDOUBLE • CLUB GRANDDBL.CB-GD

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE CLUB GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 45 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable2 photos

    Grand Hyatt Guangzhou

    Room KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Minibar
    • Pillow menu
    • Slippers
    • Cable TV
    • Telephone in the bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GARDEN VIEWRoom • GARDEN VIEWROO.GV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    Room GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CONNECTING ROOMSUITE • CONNECTING ROOMSUI.CM

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    SUITE CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin GARDEN VIEW KING BEDDouble or Twin • GARDEN VIEW KING BEDDBT.GV-KG

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    Double or Twin GARDEN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.GV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUB GRANDTWIN • CLUB GRANDTWN.CB-GD

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    TWIN CLUB GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB-GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • Presidential • 1 Bedroom • 270 m²SUI.6S
    SUITE PresidentialPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    SUITE Presidential

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    270 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S

    Room amenities

    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Minibar
    • Pillow menu
    • Slippers
    • Cable TV
    • Telephone in the bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GRAND WITH VIEWSDOUBLE • GRAND WITH VIEWSDBL.GD-WV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE GRAND WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GRAND WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GD-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWS • 1 Bedroom • 45 m²DBL.WV
    DOUBLE WITH VIEWSPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    DOUBLE WITH VIEWS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Room amenities

    • Minibar
    • Slippers
    • Cable TV
    • TV
    • Telephone in the bathroom
    • Hairdryer
    • Shower
    • Bathtub
    • Pillow menu

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GRANDTWIN • GRANDTWN.GD-1

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    TWIN GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GD-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB-1

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXE • 1 Bedroom • 80 m²SUI.DX
    SUITE DELUXEPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    SUITE DELUXE

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    80 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Room amenities

    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Minibar
    • Pillow menu
    • Slippers
    • Cable TV
    • Telephone in the bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CONNECTING ROOMTWIN • CONNECTING ROOMTWN.CM

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    TWIN CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GARDEN VIEWDOUBLE • GARDEN VIEWDBL.GV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GRANDTWIN • GRAND • 1 Bedroom • 45 m²TWN.GD
    TWIN GRANDPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    TWIN GRAND

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GD

    Room amenities

    • Make-up mirror
    • Safe
    • Bathrobes
    • Satellite TV
    • Bathroom: 1
    • Direct dial telephone
    • Radio
    • Hi-fi
    • Internet access
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Central heating
    • Desk
    • Toiletries

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB KING BEDDOUBLE • CLUB KING BED • 1 Bedroom • 45 m²DBL.CB-KG
    DOUBLE CLUB KING BEDPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    DOUBLE CLUB KING BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-KG

    Room amenities

    • Satellite TV
    • Slippers
    • Bathrobes
    • Desk
    • Pillow menu
    • Individually adjustable air conditioning
    • Ironing set
    • Minibar
    • TV
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom: 1
    • Telephone in the bathroom
    • Soundproof room
    • Housekeeping
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GARDEN VIEWTWIN • GARDEN VIEWTWN.GV-1

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    TWIN GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GARDEN VIEWTWIN • GARDEN VIEW • 1 Bedroom • 45 m²TWN.GV
    TWIN GARDEN VIEWPhoto unavailable1 photo

    Grand Hyatt Guangzhou

    TWIN GARDEN VIEW

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRAND DELUXESUITE • GRAND DELUXESUI.DX-GD

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    SUITE GRAND DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUBTWIN • CLUB • 1 Bedroom • 45 m²TWN.CB
    TWIN CLUBPhoto unavailable2 photos

    Grand Hyatt Guangzhou

    TWIN CLUB

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB

    Room amenities

    • Internet access

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GRANDDOUBLE • GRANDDBL.GD-1

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GD-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUBTWIN • CLUBTWN.CB-1

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    TWIN CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE GARDEN VIEWDOUBLE • DELUXE GARDEN VIEWDBL.DX-GV

    Photos are not available for this room type.

    Grand Hyatt Guangzhou

    DOUBLE DELUXE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand Hyatt Guangzhou

8.8
Excellent
505 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.8 /10
Location
8.6 /10
Neighborhood
8.6 /10
Value
8.6 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
28 Jul 2026
Omran M A
Excellent
6/10
Pleasant
24 Jun 2026
Suxian
Clean room
Family
10/10
Exceptional
17 Jun 2026
stephen
Stayed 1 night should have stayed more. Great hotel in a great city.
Business
10/10
Exceptional
19 May 2026
Yunling Amy
Great location. Hotel is a short distance from Canton Tower and great stopping malls.
Front desk staff Ethan H. is very helpful. We initially had a difficult time checking in. Upon learning about our situation, Ethan stepped in and made extrs effort to accommodate us, turning our stay into a pleasant experience. We booked an additional 3 nights stay thanks to his help.
10/10
Exceptional
05 May 2026
Richard
Full recommended close to the best malls and canton fair by didi in a good time
Self
8/10
Excellent
26 Apr 2026
Ronald
Floor plan is not ideal !
Partner
10/10
Exceptional
18 Apr 2026
Sherisse
Convenient location. Great breakfast & dinner buffet. However, I dislike that the buffet starts getting wrapped up before closing time.
Partner
10/10
Exceptional
13 Apr 2026
Steve
Very nice room
10/10
Exceptional
11 Apr 2026
Chun Kwang
Great hotel. Major shopping mall and restaurants are in 10 to 15 minutes walking distance.
Family
10/10
Exceptional
08 Apr 2026
Luiz Carlos
Great hotel
Self
10/10
Exceptional
11 Mar 2026
Kian Gee
Hotel counter staff, restaurant services crews and Housekeepers etc…All are very friendly and courteous. Very satisfied with the service.

The breakfast selection was extensive and varied.

Excellent Hotel.
Partner
8/10
Excellent
02 Mar 2026
Yashan
The hotel room was clean but had weird configuration that gave me an impression that the it cluttered. And the hotel lobby was at a higher floor of the building which was also confusing to me. The location was very good though.
Self
10/10
Exceptional
07 Jan 2026
Li
Staff is super helpful.
Business_and_leisure Family
10/10
Exceptional
19 Nov 2025
Edmund Nok Hung
Yes
Friends_and_family Family
10/10
Exceptional
11 Nov 2025
Luke
Nice room with a good view, clean and tidy. No complaints
2/10
Poor
29 Oct 2025
Mengxin
U will have to go to the 22nd floor to the lobby and come back down to your room. if your room is below 22nd It's such an inconvenient that you will have to get to the 22nd and then take another elevator to the floor where ur room is. Not recommended
Leisure Self
8/10
Excellent
17 Oct 2025
Harold
Good property located in premium part of town. Good shopping and dinning near by. Good breakfast with a variety for all
Business Self
10/10
Exceptional
22 Sep 2025
Laura
Very nice Hotel! Absolutely recommend to anyone looking for a good hotel in Guangzhou, central location, spacious rooms, tidy, outstanding customer service, the Buffet is one of the best in the city! Worth every penny.
Business
10/10
Exceptional
11 Aug 2025
Mubarak A
Very good hotel and in good location
Business Self
6/10
Pleasant
03 Aug 2025
shafiqali
The hotel is a bit run down need renovation
Business Family
10/10
Exceptional
20 Jul 2025
Keng Seong

Good service and good location

Like the size of the room and good staff service of the front reception during check in.
Friends_and_family Friends
10/10
Exceptional
10 Jul 2025
QIER
Spacious room, nice restaurant
Leisure Partner
10/10
Exceptional
23 Jun 2025
Hyun woo
All of the hotel staff were very kind. The condition of the building was excellent, and I really appreciated being moved to a room with a better view.
Business Self
10/10
Exceptional
07 Jun 2025
Manpreet
Helpful staff,
10/10
Exceptional
22 Apr 2025
Andreas
Location
Business Self
10/10
Exceptional
21 Apr 2025
Chi Man
Warm welcome and good hospitality
Leisure Family
10/10
Exceptional
14 Apr 2025
Andrew R
The club level was great, large rooms and great club restaurant
Leisure Partner
10/10
Exceptional
05 Apr 2025
yasmin
We loved our stay very close to shopping restaurants and metro
Business Partner
10/10
Exceptional
30 Mar 2025
TAEWOO

Cozy place

Very cozy place to take a rest.
Central park and big shopping mall are near there.
Partner
10/10
Exceptional
21 Mar 2025
John
It was good
6/10
Pleasant
16 Mar 2025
Mrs Pauline

Grand but not Grand enough

Hotel was good location , I am a bath person bath just a square to sit so for this reason I would not stay again , breakfast needs a better selections than just pastries omelettes etc
Business
6/10
Pleasant
29 Dec 2024
WEI
Reserved high floor but stayed lower floor rooms. Location is excellent.
Leisure Family
10/10
Exceptional
26 Dec 2024
Sengkang
Apart from the check in lobby is on high floor, all others are well maintain.
Business_and_leisure Partner
10/10
Exceptional
08 Dec 2024
Michael

Great property, great location

Great staff and Club floor reception. Great location. Club floor food could be a bit more western as it is geared to the Chinese guests.
Business
6/10
Pleasant
20 Oct 2024
canson
It’s a reasonable priced hotel
Business_and_leisure Friends
6/10
Pleasant
28 Jul 2024
Yuen Fei
We booked non-smoking room, but they cannot provide the requested room type on the day of check-in. This is not acceptable for a star hotel. They should not accept booking if cannot provide.

Also when we have breakfast in the morning, this is first time no staff leading us the a table. They just asked for the room number and let us go in and find the table ourselves. We walk around and cannot find a suitable table and need to request staff the move the table eventally.
8/10
Excellent
25 Jun 2024
Hou Tong
The room has a very nice view and very clean and comfortable. The staff is friendly too and the amenities is very good. Close to a lot of restaurants and public transportation is convenient. Only thing need to improved might be its lighting and the sign
Leisure Self
8/10
Excellent
08 Jun 2024
canson
I like the design of this hotel
Business Self
10/10
Exceptional
30 May 2024
Mohammad
Clean, tidy and friendly staff.
Business Self
10/10
Exceptional
13 May 2024
Chi Tak
Excellent! Very pleasant environment. Clean and neat room.
Business
10/10
Exceptional
09 May 2024
MARIA
.
Business Self
10/10
Exceptional
03 May 2024
Augusto
Great
Business Self
10/10
Exceptional
03 May 2024
Augusto
Great
Business Self
10/10
Exceptional
28 Apr 2024
hardip
Didn’t like the omelette
Business_and_leisure
8/10
Excellent
07 Mar 2024
RAJAI

good enough below GH standards

the hotel is below Grand Hyatt standards, run down and old.
The staff are friendly but lack basic English communication for an international chain.
bed is comfortable and pillow options are available.
getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room.
Location is great
Business
10/10
Exceptional
02 Dec 2023
ping
Excellent service
Leisure Self
10/10
Exceptional
28 Nov 2023
Thomas
nice breakfast
10/10
Exceptional
26 Sep 2023
Kathleen
Wonderful staff and GREAT food
Leisure Family
6/10
Pleasant
29 Aug 2023
stanley
The staff overall not professional.
Business
4/10
Poor
05 May 2023
Verified traveler

not good

The washroon is very small and uncomfortable. But the buffet breakfast is very good.
Friends_and_family Family
10/10
Exceptional
23 Apr 2023
Gary
The attention of the people in the hotel extremely thankful
Business_and_leisure Friends
8/10
Excellent
27 Mar 2023
Miaotian
The location of the hotel was pretty good, but I would recommend staying at the room facing the park, our room faced the road in which you can hear car honk and construction noise. The layout of the room was stylish and reasonablem, but has some smoking odor even if we stayed at the nonsmoking floor.
Business_and_leisure Family
10/10
Exceptional
30 Jan 2022
Lisa
Customer service is on point!
Business_and_leisure Partner
10/10
Exceptional
21 Apr 2021
Verified traveler
The staff were amazing , attentive and helpful, especially on the Club Floor . The Club Floor lounge was very well equipped with delicious evening snacks and great service.
Leisure Family
10/10
Exceptional
23 Aug 2020
Verified traveler

Good!

Nice location great services!
Friends_and_family Friends
6/10
Pleasant
03 Feb 2020
Verified traveler
Room looked nice at first, but upon further inspection quite a bit of disrepair: dirty walls, dust and dirt along surfaces and edges. Staff was friendly. All services (pool, spa, gym, etc) closed due to coronavirus. Room service adequate but not great.
Business_and_leisure Self
10/10
Exceptional
31 Dec 2019
Jeff
Felt the place quite secure and peaceful. All good.
Friends_and_family Family
10/10
Exceptional
30 Dec 2019
Chung Mau
Overall good for room and service. There’s only sauna inside men’s changing room but is not enough for relaxation, need to be improved. The guys at hotel entrance are not friendly at all, what a pity.
Business
8/10
Excellent
25 Dec 2019
Hong

A peaceful night stay

The breakfast has many choices and it's good.
Partner
10/10
Exceptional
09 Dec 2019
Verified traveler
Great Location right in the middle of the city, close to the river and the sauna, swimming pool and gym were an added bonus
Business
8/10
Excellent
24 Oct 2019
Verified traveler
Very good .........................................
Business Self
8/10
Excellent
16 Sep 2019
Verified traveler

Grand hotel

Great hotel, problem is u can’t change d temperature of d room, sometimes it’s hot m gets cold in d am.theres too much night light in d room, light fr under d TV, fr d window n from d floor .
Love their breakfast spread and other food areas. Good food
Family
6/10
Pleasant
30 Aug 2019
Aspa

Noisy nighte

There was too much noise from Level 7 where I was staying during sleep hours.
10/10
Exceptional
25 Jun 2019
Rosie
Nice place, love the hotel, the staffs were great. convenient location. Would recommend my friends.
Business_and_leisure Self
6/10
Pleasant
04 Jun 2019
Pascal
Check-in: Everything was smooth, just when booked the hotel room, there was no notification that the pool is not available. The hotel employee was kinda arogant and didnt want to make up for that mistake, after insisted on something, he finally agreed to do something. When we came back from our city trip, there was nothing left in our room, no breakfast voucher or anything. After calling the reception we got a fruit platter served to the room. Better than nothing but that always going behind the things and that they dont do what they promise. Thats not 5* hotel like! The pool could be used at Park Hyatt around 600m from the Grand Hyatt, but need booking in advance etc. thats not relaxing. Room: The room itself is already aged, furnitures have many marks of usage. Also the electronical equipment is old. The bathroom was clean, as far as I could see. The bed was very comfortable. but there are two light left and right from the bed. And they shine red all night long, it would be okay, but its directly on your head, so its never really dark. Room delivery: we ordered water bottles to the room and took time. Around 8 min later the water was delivered. I think thats average time, but still okay. What was a bit disappointing was the coffee. A 5 star hotel offering instant coffee instead of a real coffee machine (Nespresso) is nowadays rare. Overall it was a good experience since we got good sleep
Partner
4/10
Poor
27 May 2019
Verified traveler

Smoky smell room and poor service

The experience unfortunately was quite poor for me. I booked one night twin room in this hotel and requested specifically a “non smoking room” but the room still smell. The stand twin room had a weird layout, thought spacious on the website it has a very tiny basin in the toilet and tiny/small bath tub you have to sit like a “butterfly” and can’t stretch your legs not even for a small Asian girl like me!

When checked in the hotel, the service was suboptimal. I was asked if I want to change to a king room instead given my fiance and I travelled together, which I thought was thoughtful, but 20sec later the “supervisor” looking guy said to the lady at the counter said “depends on her grades, we can give her a king room or double twin”... then was told can’t change to a king room with the same cost and plenty of vacancies as I can tell from the website... anyway, this supervisor had no eye contact with me and didn’t make me feel being respected. I travel frequently as a business exec, didn’t have a good experience with Grand Hyatt Beijing from 2014, thought I will give it another try after 6 years in Guang Zhou, clearly wrong decision again! Will definitely let colleagues and friends know...
Partner
10/10
Exceptional
25 May 2019
Richard

Excellent Business Hotel

Excellent business hotel.
8/10
Excellent
19 May 2019
Wlla
Reception staff was efficient and friendly, good attitude.
Friends_and_family Family
8/10
Excellent
02 May 2019
mark
very nice hotel not up to usual grand hyatt standards but it is in china and has usual moldy smell and mediocre ac
10/10
Exceptional
28 Apr 2019
Patrick
The staff are very nice and pro active to help. Excellent service and will come back again.
Leisure Family
10/10
Exceptional
23 Apr 2019
Verified traveler
The location was perfect and the stuff really helpful and I recommend this hotel in Guangzhou
Business Friends
6/10
Pleasant
20 Apr 2019
Verified traveler
The concierge was quite impatient. One of the cab drivers waiting in pick up line refused to take me and my friend so we asked the concierge for help but he refused to and asked me to pay extra to the cab driver.
Leisure Friends
10/10
Exceptional
06 Apr 2019
Verified traveler
Nice welcoming reception Our request while booking has been already ready for before check in. Nice cleaning and good view room. There is biggest green parking from Guangzhou, in front of facilities. Easy to walk any biggest shopping mall; especially if you want to reach Tee mall, Grand View Mall and Parc Central Mall, it is only 15 minutes walk securely. Highly recommended.
Business Family
10/10
Exceptional
04 Apr 2019
Verified traveler

Overall not bad

I have stayed plenty of Hyatt in China and around the world, the service of this hotel is well above average and even better than some of the Park Hyatt. The hotel is pretty old but renovated in recent years so facilities were not bad. The location is pretty good but not as good as the Park Hyatt down a few streets.
10/10
Exceptional
03 Apr 2019
Yung
Always pleasing here. The staff and the design of the hotel are world class. Unfortunately there are many obvious signs of wear and tear. Breakfast and the restaurants are great.
Business Friends
10/10
Exceptional
02 Apr 2019
Szabi
Wonderful, excellent! The breakfast is very copious.
The view from my room was incredible nice , same when Manhattans penthouse!
The dinner also was excellent, any country kitchens ( not only from China, Japan, Italy etc )
The restaurant boss name is Alen very helpful man and offers local specialties!
Very good trip !
Business Self
10/10
Exceptional
20 Mar 2019
Verified traveler
Rooms layout abit strange as the sink is housed in a standalone island unit. The furniture feels a little dated but room is extremely clean and well kept. I must commend housekeeping for the fabulous job - my charging wires are neatly rolled up, my clothes were folded nicely and arranged neatly either on the chair or placed on a laundry mat on the floor (where I have originally left it). It’s the little attention to detail that makes all the difference.
Location wise it is situated right next to the park, literally at your doorstep. Mall of the world is also right next to hotel so finding food is not a problem at all. There is also a huge supermarket about 5-8 min walk away
Leisure Family_with_children
8/10
Excellent
19 Mar 2019
Steve
Great location
8/10
Excellent
28 Dec 2018
Verified traveler

Guangzhou 2 days trip

Overall it is nice. Only 2 things needs to further improve. The carpet cleanless and the curtain need to change cause the electronic movement not so smooth
Partner
10/10
Exceptional
31 Oct 2018
Verified traveler
good as usual and good location
10/10
Exceptional
23 Oct 2018
Verified traveler
Beautiful will stay again. Close to everything walking distance. Beautiful park connected to it and mall.
10/10
Exceptional
22 Oct 2018
JP
Luxurious hotel with friendly staff. Great location in Guangzhou.
2/10
Poor
18 Oct 2018
Verified traveler
Well to start off i kept my money in the safe when i got there i had about 4500 US dollars i thought i locked the safe. I went out but when i came back the safe was open i counted my money and they were missing about 1300 USD when i notified the hotel they said they coudnt do anything for me since there was no evidence that i had that money after that we notified the police we didnt sleep the whole night and they didnt give me a dime. Even the night that we stayed at the police station they also charged me for that and the rates were crazy then since there was a fair. Its weird that a five star hotel would have theives and burglars and whats worst is them doing nothing about it. Really disappointing, this was the worst hotel i have ever been to.
10/10
Exceptional
05 Oct 2018
Chi Fai

Excellent condition hotel!

The location and the view from the hotel room was amazing. The condition was fabulous! It was very clean everywhere. The staff was very nice to assist at the door. The swimming pool has three different temperature pools. The only strange thing is that the lobby is at 22nd floor and every time client need to leave the hotel has to go back up to lobby and switch to another elevator to go down to the ground floor.
Family
10/10
Exceptional
24 Aug 2018
Mireya
Excellent location , walkable to shooing and eateries.
10/10
Exceptional
04 Aug 2018
Kelvin

5 Star Hotel in CBD area

Front Desk upgraded my stay with complimentary breakfast.
Breakfast spread was amazingly good with lots of varieties and garden fresh.
One of the best breakfast I ever had!
10/10
Exceptional
11 May 2018
Verified traveler
nice location within walking distance of subway lines, museum, opera house, library and an impressive wide open square. Bathroom design a little odd. Sliding doors do provide some privacy. Restaurant is very expensive and staff should be a bit more knowledgable about taking wine orders. lighting control inside room hard to learn and perhaps better explanatory signs or booklet may help.
10/10
Exceptional
30 Apr 2018
Steffi

Great hotel, can be upgraded though.

Our stay during the Canton Fair break was amazing. We stayed in Club Room. The hotel smelled good, the room is clean and wide. The bed is really comfortable. The location is located in center of Zhujiang New Town which was very modern and clean. However, compared to any other 5-star hotel, this one was a bit lack of extra service (usually I got fruits or some sweet treats in room for other hotels) and the variety of breakfast is not so many.
Partner
8/10
Excellent
02 Apr 2018
Ian

Good location

Very good location. Very nice mall filled with many restaurants within walking distance. Can take a boat ride on nearby river.
6/10
Pleasant
20 Mar 2018
J
The room layout is strange. Never stay in a hotel with bath tub and shower room behind your bed.
Staffs at the front entrance are rude. If you park your car at the parking lot, you will need to take 3 different elevators to get to your room. Location is okay. The whole experience is average at best.
2/10
Poor
02 Feb 2018
Harrison

disappointed

First I found the bathtub is rather small compared with other same grade hotel in GZ. The towel on the bath floor was full of long hair when i checked-in which is a disgusting. (I'm guy with short hair)
The more disappointed was the hot water was not hot enough for a bath in Winter. I don't understand it is suppose a 5 stars hotel and one of the most expensive hotel in GZ but i cannot take a hot bath after a full days work. The manager was very nice to explain the situation but the next day just the same.
I can't believe it is Grand Hyatt.
By the way, the staffs are very friendly and nice. Nice breakfast, and everything else is fine.
10/10
Exceptional
30 Dec 2017
Edmund
Pillow is to thin and too soft
4/10
Poor
07 Dec 2017
Lena

Disappointing for Hyatt

Being a loyal Hyatt customer I was so disappointed with this stay. Starting at check in when they could not find my Expedia reservation and were really not solutions oriented, just stating that they had not received it. I had to push for them to solve the problem and give me the expedia rate as per my confirmation email. Secondly the room we got smelled of mould and humidity. We changed to a room that instead smelt of cigarette smoke. We added a breakfast and after work drinks package. When we came down to eat breakfast the staff said we had not paid for breakfast and when I said we had they just kept insisting that I pay. It turned out that the package we had bought only entitled us to breakfast in a separate lounge. I have never experience this at Hyatt. The club Hyatt does not exclude you from other facilities of the hotel. The dinners we had (room service and the french restaurant) were not a good experience either. One of the room service dishes was inedible. The french restaurant seriously over priced and the marinated vegetables with the salmon we ordered were some salad leaves with dressing. The bar could have been nice had it not been for the live band that played every night. Sounded like karaoke to me and I felt quite embarrassed on their behalf. Check out took about 30 minutes. Very complicated but at least the nice girl at the desk was apologetic about it.
10/10
Exceptional
05 Aug 2017
Verified traveler

Amazing Experience

Fantastic. Superb service as characteristic of Hyatt hospitability. Central and convenient location along the vibrant Mall of the World with all its amenties. The cultural venues of the Guangzhou Grand Theatre, museum and library are all within easy walking distance. Highly recommended.
Partner
8/10
Excellent
29 Jun 2017
Fritha

Quick upgrade response to electrical issue

Quick overnight business trip that required sleep to be prepared - didn't quite happen.

Have stayed here numerous times. Excellent location close to public transport. We arrived late, check in was quick, no problems.

However every 20-30 mins or so the entire room would activate all the lights and air con. Being kiwis we looked everywhere in room for the fuse that could be causing it. Turning off the air con, unplugging stuff....by 2am finally rang reception who sent a technician who arrived quickly and ascertained that we needed to move room. Reception arrived and we packed up and sleepily followed - to discover we'd been upgraded to a giant corner suite!

Interestingly no note appeared to be placed on the file (or it was ignored) as reception on check out made no mention of the issue.
10/10
Exceptional
21 May 2017
David

High quality hotel

Nice hotel in good location. Meets Hyatt standards. Weird reception on 22nd floor. A lot of ups and downs in elevators but once mastered, all is okay.
6/10
Pleasant
10 May 2017
Verified traveler

Probably would not return

A nice location and very decent rooms pretty much make up for the absurd 22nd floor lobby which forces all guests up, only to have them transfer to another set of elevators which takes them back down to their rooms. What is inexcusable and will probably keep me from returning is an internet connection which is so slow that it is all but impossible to work from the hotel. Now a days this is not a luxury but an absolute necessity. It's nice that it's free, but I would much rather pay for it and have it work.
10/10
Exceptional
09 May 2017
paulina

Great hotel down town area

This is my first time in Gran Hyatt Guangzhou and I can say I will come back only to this hotel for my coming visits to Guangzhou. The service staff provided and the home feeling at arrival is price less, more after coming back from visting factories and work hard! the Spa is gorgeous and the Restaurants with excellent food and service. To all my friends who attend every year the Canton Fair, I will stongly recommend Gran Hyatt.

thanks to Cherry the manager who helped me a lot!

BR

Paulina Cosio
8/10
Excellent
10 Mar 2017
Verified traveler

Nice hotel overall

Had a nice stay over all. Food was a little expensive and there is WAY to many rules to get into the pool area. You must check in, sign a waiver...got told I wasn't allowed to sit on the edge of the hot tub bc I was Capri's not in a swim suit. Cannot go into the pool just to relax... had to be swimming laps with a swim cap. It was just annoying because there was NO one in there except for us. These \"rules\" seemed a little silly. Went to the spa to find the relaxing spot I was looking for and it went better.
10/10
Exceptional
07 Mar 2017
julia

Awesome

This hotel was nothing but great! The staff was very attentive and the rooms were clean I will only stay at grand Hyatt from now on when in China!!

Location & surroundings

Grand Hyatt Guangzhou
Zhujiang West Road, Pearl River New City, 12, Guangzhou Shi, China

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Grand Hyatt Guangzhou

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