Name: Sheraton Guangzhou
Address: 208 Tianhe Road, West Tower, Guangzhou, 510620, CN

10/10

Exceptional

27 Jul 2026

Gabrielle Ying

Very good location, nice and updated room, very clean. Most important, the service, excellent. I've been staying at many upscale hotels around the world, including Four Season, Ritz, and Six Senses, but this Sheraton Guangzhou service is on par. Special thanks to the concierge, very friendly, shout out to the one with surname Ma, for going above and beyond to help our family during our stay there.

10/10

Exceptional

27 Jul 2026

Andryanto

Very good location, nice and updated room, very clean. Most important, the service, excellent. I've been staying at many upscale hotels around the world, including Four Season, Ritz, and Six Senses, but this Sheraton Guangzhou service is on par. Special thanks to the concierge, very friendly, shout out to the one with surname Ma, for going above and beyond to help our family during our stay there.

10/10

Exceptional

27 Jul 2026

William

The rooms are spacious enough for us family of 4. Breakfast buffet selection were also great. Staff were so helpful even before you ask them. Special mention to Ricardo Ma from the concierge who had been very helpful to us during our entire stay. Assisting us in ordering from meituan food app every night because we cant order from our app for some reason.

Another plus point is the location. Very accessible to malls, food shop, and subway stop. Will definitely stay here again next time we come back.

10/10

Exceptional

20 Jul 2026

Annie

Clean room and good location the staff are really helpful. Breakfast is ok and a good variety of choices.

Family_with_children

10/10

Exceptional

17 Jul 2026

Anat

Rooms are specious and clean.
Breakfast is fresh and has big variety to choose from.
Staff is amazing-Each and every one of them welcomed us and helped us with any questions we had.

Partner

10/10

Exceptional

11 Jul 2026

HUI CHOO

the room was clean, helpful staff, good spread of breakfast. recommend hotel to stay in GZ

Family

10/10

Exceptional

10 Jul 2026

Myesha

I enjoyed my stay ! Great location, room views are amazing.. Staff was kind . It been a pleasure staying here .. I would highly recommend it ..

Self

10/10

Exceptional

09 Jul 2026

AMY

Great location and helpful staff. Strongly recommended 👍

Family

10/10

Exceptional

04 Jul 2026

Yan

Very friendly staff, clean and spacious room, convenient location - many shopping malls nearby.definitely will stay next time in Guangzhou.

Family

10/10

Exceptional

03 Jul 2026

Ruishan

Best breakfast buffet in town and very nice out door swimming pool. Definitely will be my first choice of staying in Guangzhou. It’s

Family_with_children

10/10

Exceptional

10 Jun 2026

Manish

Amazing location! Very centrally located with most of the shopping malls adjacent or walking distance.

They have a fantastic breakfast spread. And the staff is really polite, kind and helpful.

Also, the gym is very well equipped!

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Baoyun

The housekeeping was good, the staff were helpful. The room was great. But what i do not understand is that I booked a non-smoking hotel so that I have a place to avoid the never-ending smoking in China but they allowed a smoker to continue smoking despite already highlighting it to them. If the non-smoking rule is not enforced, you probably have to inform your guests that there will be smokers smoking in the hotel regardless. By the 2nd time I informed your staff, the smoker should have been chased out after the 1st warning.

8/10

Excellent

28 May 2026

Leonard Lee Boon

I would like to comment on a concierge staff who is extremely polite and helpful, his name is Ricardo Ma. He is well verse in his role of work and gives excellent recommendations.

Family

10/10

Exceptional

18 May 2026

JK

Here is the English translation optimized for a formal guest compliment or review:During my stay at the Sheraton Hotel, I had an incredibly comfortable experience.In particular, on the evening of my first day, May 15th, I was completely lost at the subway station. That was when I met a hotel concierge staff member who went above and beyond to help me out, which deeply moved me. Her name is Miss Perla Mai. Even though she was on her way home from work, she graciously escorted me all the way from the starting point to my destination. I was profoundly touched by her kindness. Because of her exceptional service, I will definitely stay at this hotel again in the future and will highly recommend it to my family and friends.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Edwina

Hotel is near to metro station. Very clean and comfortable. There are a few malls within walking distance. A great place to stay!

10/10

Exceptional

14 May 2026

Hui

Good location. I was able to take a shower in the fitness center before I check in. Very appreciative.

Self

10/10

Exceptional

11 May 2026

michel

very good

8/10

Excellent

10 May 2026

Ming Fai Ivan

I reserve two rooms, one room with big bed and another room with double bed for my family. The receptionist refused to offer a double bed in the beginning. My sister compliant in the reception. A lady finally proposes to have solution with one more small bed inside the room. it creates unhappy experience for my family.

Friends_and_family Family

8/10

Excellent

07 May 2026

Huynh

I like the breakfast, all good foods and a lot of foods.

Family

10/10

Exceptional

03 May 2026

Gary

Room is clean. Breakfast is great!

Business

8/10

Excellent

01 May 2026

Jeffrey

Clean rooms! Helpful staff! A lot of things to see around hotel, shopping etc

10/10

Exceptional

26 Apr 2026

Andor

Great breakfast

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Mubarak A

Good hotel in every aspect

Partner

10/10

Exceptional

16 Apr 2026

Laura

Room size is good price is reasonable (in American standard). Location is amazing with the hotel connects to three malls that range from super high end to family friendly. One of the three malls is called Zhengjia, it has tons of kid friendly shops, an ice rink, mini rainforest with petting zoo, perfect for family with young kids. Near the hotel with a couple minute walk there’s a subway station and an array of local small restaurants and shops - boba, stinky tofu, roasted chestnuts and yams, BBQ skewers…you name it they have it. The hotel staff were very nice and helpful. It’s a decent accommodation and worth the money for its location.

Family_with_children

10/10

Exceptional

13 Apr 2026

Ying

Very good location and the breakfast is great. The reception staff is super helpful.

Self

10/10

Exceptional

12 Apr 2026

Celestine

It’s my favourite hotel in GZ. Excellent location, huge and clean room, friendly and helpful staff. Many popular eateries are very walkable and its link to a mall.

Partner

8/10

Excellent

12 Apr 2026

Lai Team

Tried the breakfast, good variety, crowded but made up by the spacious layout, overall worth the ¥99.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

sum cho

Good

Partner

10/10

Exceptional

05 Apr 2026

Eric

Great

10/10

Exceptional

05 Apr 2026

Nicholas

Great location with clean and spacious rooms. The staff are friendly and courteous, making the stay very pleasant. Facilities are excellent, with a well equipped gym offering a good variety of equipment and a nice swimming pool to relax in.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

BEGONA

EVERYTHIG WAS OK

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Celestine

Seamless check in.. it’s my second time stay in this hotel. Come back again because of the location, surrounded by great food and shopping. Huge and very clean room with nice city view. Excellent sound proof room as I am a light sleeper. Their bed and pillow are really comfortable. I always wake up fresh with no backache. Also their friendly and helpful staff, especially Jun who recommended great food/ restaurants. Will be back again.

Partner

10/10

Exceptional

29 Mar 2026

Nail

Very clean, excellent staff

10/10

Exceptional

26 Mar 2026

Virginia

GREAT breakfast, clean rooms. Comfy beds. Really helpful staff.

Self

10/10

Exceptional

25 Mar 2026

Eric

Good

Partner

10/10

Exceptional

23 Mar 2026

Yew Meng Joe

Very convenient hotel…near lots of eateries and shopping centre/area…all within walking distance…underground is next to the hotel…very vibrant area…staff are all very friendly and welcoming…would definitely stay here again the next time I visit Guangzhou…😍😍😍
One negative thing was I am an Expedia gold member but when ate at the Chinese restaurant in the hotel they did not recognise it, therefore was only given 10% discount initially until I asked the staff to check and was then given the 20% discount…is not about the discount is about the recognition…

Family_with_children

10/10

Exceptional

11 Mar 2026

Whitney

The hotel is exceptionally clean, modern, and beautifully decorated, including our room which was comfortable and well maintained. The reception staff were always pleasant, professional, and attentive, showing genuine care for our needs.

Partner

10/10

Exceptional

28 Feb 2026

Irene Victoria Puay Hwee

Staff are very courteous

Family

10/10

Exceptional

28 Feb 2026

Jingyi

Clean and spacious room; staff was friendly and helpful. Location is great.

10/10

Exceptional

27 Feb 2026

Yim Ping Tiffany

Staff is friendly and helpful. Our room is spacious and comfortable. Location is convenient as it is connected to a mall and close to a metro station.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Celestine

Excellent location to shopping and many good eateries. All within walking distance. Housekeeping did wonderful job daily. Check in was seamless when we arrived at past midnight. All staffs were helpful and friendly.. shout out to Ms Rita for assisting me on getting around as it’s my first visit to GZ and won’t be last. Will definitely come back to Sheraton again when visit GZ.

Partner

10/10

Exceptional

26 Jan 2026

Yanban

Great location, large and comfy room. Courteous staff.

Leisure Family

10/10

Exceptional

23 Jan 2026

Boon Kheng

Wonderful time staying at the club room. Spacious n clean. All staff at the hotel were very efficient helpful n courteous. On my first night the aircon in my room was not functioning well very warm. Next day approached the staff at the club floor to change to another room. Joey and LewenChen have been utmost helpful to arrange for a cooler room. Thank you to both of them. Another staff Wee from conceirge has been so helpful n informative. Tnks.
Overall highly recommended Sheraton Guangzhou for business or leisure trip. From staff to room n location. Excellent.

8/10

Excellent

14 Jan 2026

Cherry

Stayed in club access level. Great view of the stadium and conven

10/10

Exceptional

13 Jan 2026

Cynthia Shih-Hsin

We stopped by Guangzhou for 2 days on our way into Chongqing. Decided to stay at the Sheraton Guangzhou.

I am in the hospitality industry and appreciate great service. The staff at the Sheraton was very accommodating, friendly, and knowledgeable.

A couple of things that stood out to me was:

First: I mispalced my wallet, and was out having dinner with friends. Called the hotel and gave them permissions to enter my room to check if it was there. The manager went out of their way to ensure they found it. So i could enjoy my time out without having to make the trek back.

Second, We left the \"Do not disturb\" sign as we didnt need our room made up for only 2 day stay.

They called to make sure we were okay, and asked if we needed anything. We travel a lot! Like i mean a lot! Never ever have i had a hotel front desk team do this. The customer service level and the care is beyond the next level.

We highly recommended the Sheraton Guangzhou.

Great job to the management team in training your staff.

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Choon Fong

Housekeeping was very responsive to our requests. I booked a room for 2 but 3 stayed and there was no extra charge. They even provided towels and slippers for the extra person. We requested for late checkout and was given up to 5pm. Location is excellent. Very central and convenient. Highly recommend!

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Ee San

Right beside major shopping malls, ideal for food/shopping.

Leisure Partner

8/10

Excellent

29 Dec 2025

Bee-Theng

Clean and spacious room. Location fantastic, near shopping malls, wide food choices , subway next to hotel. Hotel outdoor swimming pool has a good view of its surrounding and is nice to sit and chill out.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Su

Fantastic stay with my family!

Leisure

6/10

Pleasant

09 Dec 2025

Dominique

Wifi speed is slow, Room temperature set at lowest 22c , can’t adjust lower but the room feel warmer than 22…breakfast quality isn’t the best..

Partner

10/10

Exceptional

21 Nov 2025

Christian

It’s such a lovely place to be.

Business_and_leisure Self

10/10

Exceptional

20 Nov 2025

Share Lin

My second time staying in Sheraton GZ Concierge n reception were very helpful and friendly. Housekeeper has maintained the room very clean. A lot of variety for breakfast and was very delicious. Overall good experience and excellent service.. location was convenient. Recommend more friends to stay in your hotel.

Leisure Friends

10/10

Exceptional

20 Nov 2025

Haiying

The room is clean, the staff is very friendly. Breakfast is excellent.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Paul

Yes

Leisure Family

10/10

Exceptional

10 Nov 2025

Tong

I chose it because it is close to Subway station.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Camilla

Good

Business

10/10

Exceptional

25 Oct 2025

Charbel

Good location

Business Partner

10/10

Exceptional

25 Oct 2025

Mubarak A

Very good hotel and location, its just perfect for everything.

Business_and_leisure Self

10/10

Exceptional

24 Oct 2025

Mubarak A

All is good. Keep it up

Business_and_leisure Self

6/10

Pleasant

17 Oct 2025

veronica

La habitación olía a tabaco en el baño porque otro cliente estaba fumando

Business

10/10

Exceptional

12 Oct 2025

SHINBEE

Clean roon

Partner

10/10

Exceptional

10 Oct 2025

Youngmi

Was all good! The best part is the location, direct connection to Tmall!

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

CHUNG YING

This is one of the best hotels I stayed in. The expectations on a 5 stars hotel is high, and Sheraton Guangzhou took it further. Stayed in the club room, the services provided in the club lounge was spotless.

Travelled with my elderly parents and coincidentally affected by typhoon Ragasa. The crisis management of the hotel was beyond expectations. Hotel staffs took great care of the guests, with more than expected selection of food in the club lounge, knowing that guests would not be able to travel out for dinner. The hotel gave us late check-out without asking because of my delayed transportation.

Special mention to Jenny, who went the extra miles when I needed help with extended stay.

For a 5 stars hotel, the high-quality hardware is expected. What makes it different from the rest is the service staffs, and Sheraton Guangzhou did just that to make it a league above the others!

Leisure Family

10/10

Exceptional

05 Oct 2025

Gek Choo

Clean room

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Yunhe

Swimming pool is really clean. Not so crowded. Stuff is super helpful. Will revisit in the future.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Lim

Hotel staff Sanny Chen and Zero Chang provided truly exceptional service during an incredibly stressful time when our flight was canceled due to a typhoon. Amid the chaos of flight rebooking, city lockdowns, and the urgent need to extend our stay, they went above and beyond to ensure we had a secure place to stay and helped us swiftly with all essential arrangements. Their professionalism, compassion, and dedication turned a difficult situation into a manageable one, and we are deeply grateful for their outstanding support.

Leisure Family

10/10

Exceptional

22 Sep 2025

JOSE

Excepcional

Business

10/10

Exceptional

17 Sep 2025

Kian Hin

Sheraton Hotel is near all the big shopping mall like Tee Mall & Parc Central , etc . You can never go hungry with nice restaurant inside those malls like dim sum, desserts selection. There is a big Iphone store at Parc Central. The Sheraton hotel is next to Metro station, when it raining, you will not get wet. You can take the Metro to travel everywhere in GuangZhou, even to ShenZhen. There is a big underground mall near to the hotel too. When I visit GuangZhou again, I shall stay at Sheraton Hotel again.

Leisure Family

10/10

Exceptional

16 Sep 2025

TI-CHUN

You will love it!

Great location with great staffs, excellent hotel to stay, thanks a lot!

Business

10/10

Exceptional

08 Sep 2025

Wing Tak

貼心服務

登記入住時，前台Mr Lu得體有禮，解說清楚（低樓層即時有房，較高樓層須等候約一小時，不過會發飲品劵），效率也高，客人覺得舒服。房間整潔，視野很好。

Partner

10/10

Exceptional

27 Aug 2025

Xian

Good service

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Xiaoying

Hotel is great and close to shops and subway.

Leisure Self

8/10

Excellent

23 Aug 2025

Wai Yee

Comfortable stay

Location! Convenient to metro, shopping malls n eateries. There is a door linked to Teemall. Staff is helpful n friendly .
The room is big. Bed is super comfortable n big. Water pressure for the shower is strong. Air conditioning worked well. Highly recommend to friends n would stay for the next visit.

Friends_and_family Friends

10/10

Exceptional

20 Aug 2025

Haiqiong

Clean and convenient

Leisure

10/10

Exceptional

24 Jul 2025

yuki

Nice and very convenient location

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Julia

The staff are very nice and friendly. The hotel room is quiet, clean, and in a very convenient location.

Leisure Family

10/10

Exceptional

03 Jul 2025

Michael

The best hotel location in Guangzhou.

Business Self

10/10

Exceptional

30 Jun 2025

Verified traveler

Concierge staff was very helpful and addressed our queries with patience. Also provided useful alternatives and suggestions.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Fung Mei Maria

Many shopping msll around the hotel and the traffic is convenient

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

LEI

The front desk staff is very friendly

Business

10/10

Exceptional

07 Jun 2025

KIM

Good
Always get late checked out which help with late flight

Business

10/10

Exceptional

02 Jun 2025

Benson

Excellent service provided by the hotel. Assisted with restaurant reservation, and attractions booking.

However, my bedsheets seems to have some bugs as I slept with itch and bites mark when I wake up.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Bing Jye

Excellent stay and convenient

Friends_and_family Family

10/10

Exceptional

28 May 2025

Angel

Hotel lobby is always nice and clean. Their service team is friendly and helpful. We are satisfied with the service, as well as the facility. The location is convince, metro exit just one minute away form the main entrance.

Leisure Family

10/10

Exceptional

28 May 2025

JANET HWEE CHEUN

Excellent service and cleanliness.
Walking distance to metro line 3, shopping mall. Hotel brekkie is great, my favorite is their \"rolling congee\" 生滚粥。

Leisure Partner

10/10

Exceptional

12 May 2025

Josephine

Very good location. Friendly staffs and helpful. Walkable to shopping nearby.

10/10

Exceptional

10 May 2025

Verified traveler

Excellent location, comfortable stay, great staff

Comfortable & spacious room with all the required amenities. Staff were friendly & helpful; special call-out to Charles at Concierge who helped us organise a private driver for a day trip to Shunde, at short notice.
Excellent location with easy access to shopping malls & food outlets, as well as the metro.

Friends_and_family Family

8/10

Excellent

27 Apr 2025

Danny

This hotel is kinda old and outdated. Price vs value is only ok

10/10

Exceptional

26 Apr 2025

CHI KAI

酒店四周路面比較混亂

Leisure Family

10/10

Exceptional

23 Apr 2025

Annie

Excellent service and location. The staff will make their way to help you and assist you with any queries.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2025

Andre

Really good hotel. I will be back.

Business Self

10/10

Exceptional

18 Apr 2025

Sherry

Very helpful n polite staff. Shen Jun from the concierge went out of the way to help me with some matters that makes my travel so much more pleasant. Good n convenient location with plenty of shopping food options. Will come bak again

Leisure Family

10/10

Exceptional

13 Apr 2025

Jenny

No competition

It’s nice to be back to Sheraton again! Staff is always so friendly and welcoming. Club lounge room offers free drinks and food in the evening and breakfast. Level 2 buffet breakfast offers traditional Cantonese and international gourmets.
We stay here every year and are never disappointed
Rooms, services, food, club, staff and location in Tian He Guang Zhou . Everything at your door
Metro direct from airport 40 minutes and take D exit then it’s the hotel.

Friends_and_family Family

8/10

Excellent

11 Apr 2025

LEE LIAN

Hotel is well maintained and a few big malls and shops within walking distance from hotel. Easy to find food.
Breakfast spread compared to some 5* has less option but consider still good enough.
Traffic alone the hotel is heavy if you are driving

Business Self

10/10

Exceptional

07 Apr 2025

Christian

The staff were very helpful and the location was very close to everything you could possibly need. Strongly recommend this hotel if you’re coming to Guangzhou.

Leisure Partner

8/10

Excellent

04 Apr 2025

Andrew

Property was clean and big

10/10

Exceptional

23 Mar 2025

Wing Tak

整體體驗很好, 房間的整潔度、溫度及設備都很滿意；早餐食物選擇多, 又每天更換款式, 住上幾天也不覺厭悶, 環境也很好。唯一須改進的是入住當天(19/3), 據訂房條文是14:00可check-in, 但15:00過後仍沒房間提供, 不理想。

Partner

10/10

Exceptional

23 Mar 2025

Kevin

Really good stay

Really good stay. Hotel is in an excellent location with high-end shopping and excellent walking to the Canton Tower close by. Breakfast as fast was awesome

Business

8/10

Excellent

21 Mar 2025

HT

Great location, next to shopping malls and metro station. Comfortable bed.

Leisure Partner

8/10

Excellent

20 Mar 2025

Wai Lai

Excellent service staff at front desk to assist to our needs.. Room is clean and big.. Convenient location to Metro, shopping malls and many dinning options.

Leisure Family