Xue Long hotel

China , Guangzhou - Guangdong
GUANGZHOU, No,1 6Yun 7Jie ,2Lu Tianhe Nan,Tianhe ,Guangzhou
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100 reviews shown

6/10

Pleasant

31 May 2026

William

Stayed here with my family and the staff were really lovely. Found earrings in our room a previous guest which we took back to reception and a card also on our side table and rooms are quite dated rooms and very stuffy because of the very warm weather
When we asked for fans they bought them up straight away to help cool us down. Nice atmosphere in the lobby and bar and again, staff very nice. Nothing was too much. Breakfast was okay but the coffee was lovely. Booked for the Albert Hall but was a bit too far when walking, considering on the map.it say 15 minutes.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Jonathan

The hotel was fantastic but the staff were out of this world.

Self

10/10

Exceptional

20 Feb 2026

Amanda

We had an excellent stay at Hotel Xenia. Great location, incredibly helpful and kind staff, and a clean and lovely room. We have already recommended it to some friends who are planning a London trip for later this year!

We were there for eight days and they generously accommodated an early check-in, helped us move rooms easily when we realized we needed more space, and even helped re-route a package that we had previously scheduled. It's very close to Earl's Court station and walking distance to so many wonderful neighbourhoods.

Partner

10/10

Exceptional

18 Feb 2026

Joanne

Exceptional service, checked in early. Room was perfect. Complimentary coffee upon arrival. Will be returning.

Partner

10/10

Exceptional

01 Feb 2026

Louise

Small but very comfortable and nicely decorated room, with well received extras (l'occitane toiletries, Nespresso machine, complimentary hot drinks brought to room on arrival). Lovely and very helpful staff. Very well located within just a few minutes walk of both Gloucester Rd and Earls Court tube stations, and lots of restaurants

Partner

10/10

Exceptional

19 Jan 2026

Keith

Paid for breakfast

Partner

10/10

Exceptional

12 Jan 2026

Haley

The Hotel Xenia was able to accommodate me last minute when another hotel had some cleanliness issues. I'm SO glad I made the switch. I stayed for a week at Hotel Xenia, and the staff made me feel so welcomed and cared for. The location is perfect, with easy access to buses and the tube. I also loved being able to walk and run through Kensington Gardens with ease. Make sure to take advantage of the breakfast attached to the hotel! Some of the best baked goods I had on my trip.

Business_and_leisure Self

6/10

Pleasant

04 Jan 2026

mark

The advert for this hotel is misleading
It says there is an indoor pool
However it is the use of David Lloyd gym 5 mins walk
There is no bath either which I always ask for
The pool is the main reason I booked this hotel

Partner

10/10

Exceptional

23 Dec 2025

Stuart

The welcome my wife and I received when we arrived at the hotel for check-in was amazing, something like I’ve never experienced before. So friendly and all staff couldn’t do enough for us. Complimentary coffee was brought to our room by a lovely guy called Lit. Additional milk was delivered to our room within seconds. Thoroughly recommend this hotel mainly for its service, but also for its location.

Partner

10/10

Exceptional

08 Dec 2025

Stewart

Staff were really pleasant and make great efforts to talk and make sure everything was okay

Business

10/10

Exceptional

29 Nov 2025

Carl

Great location. Amazingly friendly and helpful staff. Good room, very clean, awesome bed. Would highly recommend.

Leisure Family

10/10

Exceptional

23 Nov 2025

Glenda

Yes everything very good

Leisure Family

8/10

Excellent

08 Nov 2025

Abid

Excellent location, very friendly and caring staff but the room sizes are too small.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Marian

I did not have a view.

Leisure Self

10/10

Exceptional

02 Nov 2025

Philip

Very nice staff, comfortable beds, bar and restaurant was good, would stay again

Leisure Self

10/10

Exceptional

26 Oct 2025

Sam

I loved the balcony …. And the overall vibe of the hotel… the piano music was wonderful

Self

10/10

Exceptional

24 Sep 2025

Marcos

Earls Court is not very convenient for dining and to walk around during the evening. I booked this hotel because a friend referred me to it.

Business_and_leisure

10/10

Exceptional

09 Sep 2025

Katie

Staff were extremely helpful and friendly. Hotel was very convenient for our needs and very clean/ comfortable.

Business Family

10/10

Exceptional

20 Aug 2025

Graham

Keep it up!

A quality experience all round - the room was small but comfortable, hotel decor stylish, vibe excellent - but it was the staff team (incl but not only Arya and Maya) who made this a memorable stay. Frankly, in London these days, you do not expect such genuine warmth of welcome and care at any hotel. Well done team!

Partner

10/10

Exceptional

12 Aug 2025

Carla

We truly enjoyed our experience at Hotel Xenia. The staff went out of their way to make our stay enjoyable. The rooms were very nice. Beds were comfortable. We took advantage of the lounge area in the evenings. Location is perfect. You are between two tube stops - Gloucester and Earls Court and you are in walking distance to the V&A and History Museum. It is easy to walk here and this area felt very safe. We would definitely stay here again.

10/10

Exceptional

30 Jul 2025

Peter

Hotel Xenia was the perfect place for us! Each and every team member was so polite and attentive and made you feel quite welcome. The amenities were great, and the restaurant was sharp, with excellent food! The bed and bedding were sublime and hard to get the leave and get the day going!!
HIGHLY recommend staying here!

Leisure Partner

10/10

Exceptional

19 May 2025

Sarah

The whole experience was extremely pleasant. Staff were well trained and everything was seamless. Room was very clean and the bed was comfortable. The balcony was very welcome. It was noisy with the doors open but with the doors closed at night it was very peaceful. Highly recommend and will be going back.

Leisure Partner

10/10

Exceptional

19 May 2025

ALEX

I like people, who worked there. They tried to accommodate all our needs.
Very good breakfast. Room was little bit smaller, Ethen we expect, but it is London

Leisure Family

10/10

Exceptional

12 May 2025

Madeleine

Very nice hotel Staff excellent

Lovely hotel very accommodating excellent location for Bupa Cromwell Hospital.

Friends_and_family Family

10/10

Exceptional

11 May 2025

Lorill

Albino at the restaurant was superb! Five-Stars across the board. Highly recommend this establishment.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Alice Jean

The staff were kind throughout our stay and so welcoming. Naima, Haider and Mihail are the reason we will return again and again!

Leisure Partner

6/10

Pleasant

23 Apr 2025

Michael

Very English architecture hotel with lots of modern twist but the rooms were very tiny.

Leisure Partner

10/10

Exceptional

22 Apr 2025

The staff were friendly and helpful. The hotel was lovely and luxurious. We even got a free just of honey, which we really appreciated.

Leisure Partner

10/10

Exceptional

14 Apr 2025

elizabeth

This hotel was lovely, the staff out did themselves to be helpful. Easy walk to the tube. Down the street from Kensington palace and gardens. A

Leisure Family

10/10

Exceptional

09 Mar 2025

Nicole

Had the pleasure to spend the night here for my 30th. The staff at reception received us nicely and were very helpful. We got our room upgraded for free and when they found out it was my birthday, a member of staff showed up at our room with a little cake and a candle which I thought was so lovely and kind!
Overall it’s been great staying here and would recommend it to anyone! Welcoming staff, clean rooms and great location!

Leisure Partner

10/10

Exceptional

20 Feb 2025

Kenneth

👍👍👍

Business_and_leisure Family_with_children

10/10

Exceptional

18 Feb 2025

James

Rooms were very small, staff was great, easy walk to restaurants/train.

Leisure

8/10

Excellent

20 Jan 2025

Abdel

Decent hotel . Small rooms

Rooms are very small

Self

10/10

Exceptional

09 Jan 2025

David

Happy with our stay. Nice location

Leisure Family

10/10

Exceptional

08 Dec 2024

TIMOTHY

Lovely hotel in a great position on the Cromwell Road.

Staff are great.

Easy walking distance to many tourist attractions, museums, Royal Albert Hall, Knightsbridge and more.

Highly recommended.

This was our second stay at this hotel.

Leisure Partner

10/10

Exceptional

14 Oct 2024

Andy

Very friendly staff, well appointed, if a little small, rooms. Modern boutique hotel in a good location.

Leisure Family

10/10

Exceptional

29 Sep 2024

Emma

A lovely hotel, close to Kensington and Knightsbridge.
Excellent service from the reception team, a lovely bar, and our room was perfect.

Leisure Partner

4/10

Poor

02 Sep 2024

Andrea

Our shower didn’t properly drain for every day of our stay until the last day when we left. Maintenance fixed it once but it somehow got worse. The second time it was fixed it finally worked but we left the next morning. We stood in a pool of our dirt every other time we showered.

Some of the staff were very nice. The lobby area was comfortable for our party to sit and hang out in. It’s walking distance to the tube.

Business_and_leisure Friends

4/10

Poor

25 Aug 2024

Minako

very small room, horrible view from window ( no view ), the floor is not straight....etc....

10/10

Exceptional

14 Jul 2024

Nicola

Perfect from checking in and been upgraded to a terrace room, very attentive staff, From reception to door man
Will definitely return
Thank you

Leisure Friends

10/10

Exceptional

10 Jul 2024

Janet

Lovely Hotel

Lovely hotel with a good size room (for London standards). Close to trains, shops and restaurants, a good place to visit Kensington. Staff was very friendly and helpful. Beds super comfortable.

Partner

8/10

Excellent

20 Jun 2024

Verified traveler

Very nice

10/10

Exceptional

27 May 2024

Verified traveler

Friendly and efficient

Very friendly and efficient.
They upgraded our room from one with a double bed to one with a kingsize. Only because our room wasn't ready and we had arrived early

Friends_and_family Family

10/10

Exceptional

09 May 2024

Arelys

The best London Hotel of all time

We arrived early to the hotel, we were given rooms before checkin time. The concierge was wonderful. The rooms were great. The shower pressure and temperature were perfect. The pillow were so so. But the bed and comforter were pleasant. I want to recognize Albino for making our breakfast spectacular every morning. He went above and beyond to make sure our breakfast was to our satisfaction and that was the most important start of our day. We will definitely only come back to this hotel. Walking distance to Earl’s Point to get the picadilly and district lines. Great restaurants and bars nearby, namely Kensington Arms, which had great service and food as well.

Friends_and_family Family

10/10

Exceptional

04 May 2024

Clare

Very friendly staff, the virgin experience day afternoon charcuterie with wine was lovely & the overnight stay was great too. We booked the small double which was tiny but had a comfortable bed & the shower was good so that’s all we really needed for our stay overnight in London

Partner

8/10

Excellent

31 Mar 2024

Miguel

Rooms are very small but otherwise nice

Business Self

10/10

Exceptional

29 Mar 2024

Kathleen

Lovely stay.

Friendly and helpful staff. Great location. Clean and beautiful room. Easy to walk and also to catch the underground. We would love to stay here again.

10/10

Exceptional

08 Jan 2024

Suzanne

Such a great experience at Xenia! The staff were so accommodating and the hotel was very clean. The area and proximity to the tube was great. I will be back when I return to London!

Leisure Family

6/10

Pleasant

28 Nov 2023

elisabeth

Tiny hot room

10/10

Exceptional

24 Oct 2023

ellen

Great stay at Xenia! Staff is wonderful as is the breakfast. Convenient located near a central
Tube stop. Neighborhood is also very walkable with lots of dining options. I hope to go back
Soon!

Leisure Family

10/10

Exceptional

13 Aug 2023

Dave

The staff is amazing. Albino is a fantastic host. One of my favorite hotels.

Partner

10/10

Exceptional

20 Jul 2023

Sadiya

Excellent location, staff, rooms and food!

6/10

Pleasant

28 May 2023

Carlos

The rooms are tiny! The property is nice and the restaurant on premise is nice. The service is great. But the rooms are very small. They are comfortable enough if you just want to rest/sleep.

Business_and_leisure Self

8/10

Excellent

26 May 2023

Margaret

Property is beautiful, and excellent staff courteous and helpful. Room was very quite small fro two people, and stuffy at night while trying to sleep.

Leisure Friends

10/10

Exceptional

07 May 2023

DAVID

Excellent staff

Business Self

10/10

Exceptional

18 Dec 2022

Deborah

Great stay in a lovely small boutique hotel

8/10

Excellent

02 May 2022

Maria Del Rocio

The property had a pleasant ambience and staff were helpful for the most part. I think their cleaning services need a bit more of upgrading, there was an under garment left by the previous guest in my room. It makes you think if they really cleaned the room well. Overall, I would have rate the property a solid 7.

Leisure Family

8/10

Excellent

04 Apr 2022

Verified traveler

Nice hotel and good location

Lovely hotel and a great location to see london. The reception staff were so welcoming and helpful. The bar staff I believe were fairly new and didn’t quite know all of the menu. They we’re trying but it was as little slow at times

Friends_and_family Friends

2/10

Poor

30 Mar 2022

Juval

Not a 4 star hotel . Hardly 3 .
Lousy internet . Small rooms . No ability to control temp , no refrigerator , skip this one .

Business Self

10/10

Exceptional

02 Mar 2022

Jonathan

Professional team, very helpful, upgraded me when I needed to stay longer

Business

10/10

Exceptional

27 Feb 2022

Tara

I love the Kensington neighborhood. We enjoyed our room and balcony very much. Absolutely lovely.
The breakfast selections were very nice. Front desk staff was excellent.
My only complaint is the mattress is a bit hard. But that is all in one's opinion. My husband didn't mind it at all.
Thanks for a lovely stay!

Leisure Friends

10/10

Exceptional

19 Jan 2022

Wendy

Really lovely hotel

Really lovely nights trip to London. We checked in early and had our room upgraded which was a lovely treat. It was spacious, very clean and comfortable with lovely toiletries from l’occitane.

Partner

10/10

Exceptional

01 Nov 2021

Nalith

We were greeted by Andre at the front desk. He was very friendly, provided exceptional service and made us feel very welcomed and at home. He made our stay memorable. Great hotel and would stay there again!

Leisure Partner

10/10

Exceptional

01 Nov 2021

Gabriele

very friendly staff - perfect for a restful stay

Great experience, good location and very helpful staff. I arrived a little early and still got accommodated with a room upon my arrival. I even got a free upgrade to a category above what I had booked.

Business Self

10/10

Exceptional

18 Oct 2021

jane

Great location for our trip
Staff were all especially attentive and helpful

Leisure Partner

10/10

Exceptional

30 Aug 2021

Ruhela

Everything was amazing

Leisure Self

6/10

Pleasant

29 Aug 2021

Verified traveler

Hotel was really good. Good staff and location is great. Really disappointed to find there was no pool. The reason I booked this hotel was that on Hotels.com it stated there was a pool. Although the hotel was great I would not have paid the price had I known it wasn’t what was promised.

Partner

10/10

Exceptional

22 Mar 2020

Verified traveler

Even during Covid19 outbreak, staff was fantastic.

Leisure Partner

10/10

Exceptional

03 Jan 2020

Laura

hotel. Great balcony room. Friendly and helpful staff. Always quick with special requests. The room had a beautiful city view wirh balcony overlooking a quiet street.

Leisure Partner

4/10

Poor

07 Dec 2019

Verified traveler

Why does Hotels.com call Xenia \"fabulous\"?!?

Our room was minuscule, dark, and freezing. NB: Your room thermostat does nothing. It's for show. They control the temperature centrally--and the heat was off. They kept saying they'd turn it on but didn't do that until night time. I think that's how they get you to leave the room, since there's no breakfast to get you out, so the cleaners could come in. It took over two hours of begging after we first got to the room, before they gave us a small space heater. Since the room was so small, the tiny space heater heated it quickly--until a breaker blew and the outlets went out. The cleaning people didn't clean the tub and were circumspect about sharing routine toiletries. Desk personnel were unwilling to loan scotch tape so we could wrap a Christmas gift. The only positives were: Prosecco in lobby while you wait for your room, a bowl of apples in lobby, plenty of hot water for a bath, and pleasant-enough staff. I recommend you go to this hotel's sister hotel instead,the Kensington Marriott. That one is just across the street. They're both Marriots. That one has larger, warmer, brighter rooms, a minifridge, etc., nicer personnel, and a comfortable executive room business lounge--and they will loan you tape. At that hotel, you can control your room's temperature and find places to put your luggage and personal toiletries. Imagine that!

Partner

8/10

Excellent

02 Nov 2019

Verified traveler

Nice hotel, small rooms. Great staff. Great location.

Friends_and_family Friends

8/10

Excellent

31 Aug 2019

Lisa

Great location, good boutique hotel. The rooms are quite small. I had a classic and there were two of us. It would be good for one person.

Leisure Family

10/10

Exceptional

28 Aug 2019

Katie

We loved our stay at Hotel Xenia, even thought it was just one night. It is a very cute hotel and was in the wonderful Kensington area. The staff were friendly and very helpful. Our room was clean and great for what we needed.

Partner

2/10

Poor

12 Aug 2019

Verified traveler

Room too small for 2 people

Rooms are extremely small for 2 people. Bed and small table took up 70-80% of the room. We had a slanted wall that made walking around one side the bed nearly impossible. Air conditioning was not working and had 1 small window to open for airflow. Please read the fine print on room size as none of the pictures on the website adequately represent the size of our room. Hotel common areas were nice and the hotel is located in a good location. No ice.

Partner

10/10

Exceptional

06 Aug 2019

Rachel

Excellent location. Very nice property. Staff very helpful Would recommend to others

Leisure Partner

10/10

Exceptional

14 Jul 2019

MARIANNA

Boutique Hotel

Pricey but pleasant. Nice people

Family

8/10

Excellent

02 Jun 2019

Patricia

Mm not sure if I would repeat my stay there!

Very good! But, rooms where very small, individual beds and stretch halls

8/10

Excellent

03 Feb 2019

paul

Bijou understated.

Modern.clean. Great location.
But rooms are very small . The en-suite was so small I had to sit on the loo sideways . My head hit the handle on the door and the towel rail

Friends

2/10

Poor

16 Dec 2018

Verified traveler

Booked a twin room. Tiny room, small bed. No way the small single bed could be called \"twin\". Overpriced. Not recommended

4/10

Poor

10 Dec 2018

Verified traveler

Not quite 4-star feeling. Perhaps 3.5 stars

Absolute misrepresentation on their website. I don't think it is worthy of 4-star status. No mini-fridge in the room. When I made my booking, I had I asked for a room far from the elevator. When I arrived, they gave me one right in front of the elevator door. Check-out took forever . They had two receptionists at the front desk tending to an American lady (who apparently had had a serious problem with the hotel service) for 20 minutes; meanwhile, they kept me waiting. They could have had one receptionist deal with the customer and the other receptionist with me. Very poorly planned. I would normally not complain, but I was in a rush and could not be waiting at 12 noon. Overall, not a nice feeling. Staff needs to be better trained, both for welcoming guests and check-out.

10/10

Exceptional

10 Oct 2018

Joel

My stay at Hotel Xenia was fabulous. I will definitely return on my next trip to London. Perfection.

8/10

Excellent

25 Sep 2018

Bob

Good location, staff nice, good breakfast. Room very small.

8/10

Excellent

24 Sep 2018

Verified traveler

Nice but a bit pricey

We stayed for one night to meet up with our son. As we booked with very little notice, the price was much higher than what it would have been if we had two or more weeks’ notice.
The advantages of the hotel were: very convenient position (we were able to walk to the V&A); comfortable room; lovely breakfast.

10/10

Exceptional

15 Sep 2018

Jacqueline

A good experience

Great hospitality, friendly staff, good quality & comfortable rooms. Great location for access to 2 local underground rail stations. Local food, shopping and supermarkets.
Also, the daily & nightly treats left in the room was a nice touch. Highly recommend.

Partner

8/10

Excellent

09 Sep 2018

Lisa

Room was an upgrade but very small. Bathroom was very very small and no bath. Dread to think what original room booking would have been like...

Partner

8/10

Excellent

08 Sep 2018

Britnie

Comfortable

My stay was comfortable

8/10

Excellent

02 Sep 2018

Janetj

The exterior of the building was pretty, the inside was fine but standard and pretty uninteresting. The room was clean, decent size, and updated but nothing memorable except that the Room had an outdoor patio which was as really nice and enjoyable. The bathroom soaps were very nice. Breakfast wasn’t included which was disappointing for the cost, but the ability to park was well worth it. Not only do they offer nearby parking at the grocery store garage, (parking is hard to find in London) but the rate was very reasonable. The neighborhood is nice and quiet and has dining options and the hotel is near a tube station. Door man could have been a bit more helpful but desk staff was very friendly.

4/10

Poor

01 Sep 2018

Cai

Alice in Wonderland rooms

Rooms exceptionally small, even for London. Not a good value. Most Americans will be highly disappointed. Nice staff -very accommodating. Tininess of rooms outweighed any charm. Breakfast decent, but could be better for price of 17 pounds.

Partner

6/10

Pleasant

30 Aug 2018

Verified traveler

small room, no temperature control

10/10

Exceptional

27 Aug 2018

Julie

Great place and great location. The beds were very comfortable and the rooms were clean.

10/10

Exceptional

23 Aug 2018

Verified traveler

Staff is excellent and very responsive. There was a misunderstanding regarding the type of room I booked and I was extremely pleased with the manner in which it was promptly handled. I felt they really cared about making sure their guests were satisfied. I would stay here again. Great location.

10/10

Exceptional

22 Aug 2018

sara

Cute little boutique hotel.

My room was small but had the cutest little balcony. Plus I only came back to sleep. Also, because it's so small the staff pay really close attention to all guess. The housekeeping staff here is great too!

10/10

Exceptional

17 Aug 2018

Verified traveler

Absolutely love this property! Everyone was amazing and super helpful. I’ll definitely be back again. Thank you!!!!

10/10

Exceptional

14 Aug 2018

P M M

Convenient, comfortable, helpful

Staff couldn't have been more helpful. We were upgraded which was lovely. Have stayed before. Short walk to Earl's Court underground for Heathrow airport. Enjoyed dinner at hotel

Friends

8/10

Excellent

10 Aug 2018

Verified traveler

Double bed was small for a room in this price bracket. Bathroom also quite cramped. Rest of stay was great though, helpful staff, nice decor, good bar & drinks.

Partner

10/10

Exceptional

06 Aug 2018

Achyke

Staff were friendly and ready to help.Great location and a few minutes walk from public transportation.
I will recommend to friends and family.

10/10

Exceptional

02 Aug 2018

Mark

Great Hotel!!

We stayed in 3 different hotels during our vacation in the UK. This was by far the best hotel we stayed at!! The bed was extremely comfortable!! Small closet but we made it work. I would highly recommend this to anyone.

Partner

10/10

Exceptional

02 Aug 2018

Verified traveler

Very helpful staff, especially concierge! Great location for restaurants and transportation. In a busy, thriving part of London, but not overwhelming.

10/10

Exceptional

13 Jul 2018

Graham

Nice Hotel staff wonderful.

Close to V & A can walk to Kensington high Street near tube etc.

10/10

Exceptional

03 Jul 2018

Daniel

Hotel Xenia review

My stay at Hotel Xenia was superb. The staff were so helpful and friendly. I would recommend it . I've stayed in lots of hotels and this was the best by far

Partner