Name: Springdale Serviced Residence
Address: Tower B1, 105 Tiyu Road West, Tianhe District, Guangzhou, 510620, CN

8/10

Excellent

06 Apr 2025

Verified traveler

Very enjoyable, great location

Partner

10/10

Exceptional

22 Nov 2024

Philippa

Good value

Large and comfortable apartment. There is some building work going on but this did not affect our stay at all.

The location is great - very close to the metro and shopping malls. I would stay again.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2020

Verified traveler

This is my second stay with Springdale Serviced Residence. The apartment was big and clean. You feel like home staying here. The hotel staff were friendly and helpful. The only downsize is big bus cannot enter their car park to allow us to load and unload our luggage. But the concierge will help us ferry our luggage to the main road and settle our luggage. We have pleasant here, thanks to the helpful concierge for handling 30 over pieces of luggage.

Leisure Family

10/10

Exceptional

22 Dec 2019

Verified traveler

Apartment feel like home and location is perfect. Will stay again.

Business Self

8/10

Excellent

26 Nov 2019

KoolBreez

*** Jane (I think that was the name) was very good. ***The staff accommodated early check in/ late check out requests***But they speak little English***The hotel is in a busy downtown mall area next to VT101. ***Difficult to find***Make sure you have Chinese address printed for the driver***From VT 101, there is ‘Perris Hair’ and then Springdale in the same lane. ***This entrance was closed to vehicles that day***Has a washing machine and a kitchenette***Rooms are two small. If you have two or more suit-cases, there is no room to move.***Only one breakfast comes with the room, if there are two of you, you have to pay for the second one.***Housekeeping was late after 2:00 PM*** There is good safe in the room in a good closet***Basic but good shower with 30 minutes of hot water***Elevator door closes before you get it. But that’s China***Half a block to metro***Little sauna and gym***

Friends_and_family Partner

6/10

Pleasant

30 Oct 2019

Verified traveler

The booking reservation was for 2 people and said buffet breakfast was included. On arrival we were told only 1 buffet breakfast was included because of the room type. Expedia didn't reply to my email and we wasted time each day trying to sort this out. On our last day we just went to McDonalds. I recommend staying at a different hotel if you want the convenience of breakfast included.

We attended the Canton Fair and the hotel had a bus once per day to/from the venue. I recommend staying at a hotel with more return bus options, I know it costs more but the time you save is irreplaceable.

Business Partner

2/10

Poor

21 Apr 2019

Verified traveler

Disappointed....

This is my first review but I felt inclined to leave this comment.

1. The hot water stopped working so we were forced to shower in the cold. No solution as nobody was working that could help.

2. The rooms had a weird odour, my allergies were acting up bc of the dust, mold could be found everywhere, walls are tearing down bc of the humidity.

3. My umbrella was broken so I dumped it and the hotel forced me to pay 100rmb for it. During the ordeal I went to the washroom and the bloody soap dispenser broken and leaked all over my pants and damaged my passports.

4. When I asked to speak to a manager she never showed up or called me back.

Huge disappointed given this was supposed to be 4 stars and managed by large Singaporean group. Besides all the negativity the location was amazing but that’s it.

Partner

6/10

Pleasant

04 Jan 2019

See Min

Old

The location is far from desirable, taxi drivers always unable to locate even with GPS. Rooms needed some refurbishment as compared to the Somerset that’s within the same block.

Partner

10/10

Exceptional

01 Jan 2019

YEN LI

Good location and spacious well equipped apartment

It was a great stay, with a v clean apartment, a washing machine and dryer and nice hard beds. Cutlery and crockery are available, and staff always friendly and helpful. Location is great too.

Family

4/10

Poor

23 Dec 2018

Verified traveler

Location is good, but....

The smell in the room was not good. Strong smoking smell.....

6/10

Pleasant

09 Dec 2018

Kalvin

Good location , helpful staff, old rooms.

The front desk staff were very helpful . But the room is old and rundown. The bed mattress is super hard. Location is good

8/10

Excellent

20 Nov 2018

LUEN LEI

Very good location & spacious flat. Overall clean & comfort but some bad smell in the kitchen.

Family

8/10

Excellent

14 Oct 2018

Janet

Great Location in Guangzhou

Great Location close to subway travelling by train or subway to airport
Great for shopping, restaurants and getting around Guangzhou

10/10

Exceptional

05 Oct 2018

Verified traveler

Clean and good location

The room is clean , the hotel location is very convenient, the only drawback is the mosquitos, but the hotel has provided mosquito coil

Friends

8/10

Excellent

31 May 2018

Bernard

Overall was good except the bed was too stiff. It’s like sleeping on a piece of plank. Else was ok.

Family

10/10

Exceptional

19 May 2018

David

Perfect!

Partner

4/10

Poor

24 Apr 2018

MAJED

Poor Location

The location is not accurate and hard to find.
The rooms are smelly and not very clean.

6/10

Pleasant

31 Mar 2018

Anthony

Family great, couple average

The room is excellent for a family. But I do not recommend for a couple to stay. The place is spacious clean and tidy. Above all there is a balcony. But it is too home feel instead of holiday feel. Great for family but not couple.

Partner

10/10

Exceptional

16 May 2017

Tony

Nice hotel in the city centre

It's my second stay here after several years. To my pleasure and surprise I got a free upgrade to a 2 bedroom suite which is quite large and roomy. The facilities are good with a small kitchen which is typical for a service apartment and the room specific wifi router is really a plus! Hotel location is excellent with large shopping malls/restaurants nearby, and within a few minutes walk via an underground mall to the MRT station. Overall, it's really enjoyable and worth more than I paid for.

8/10

Excellent

24 Apr 2017

Verified traveler

Good location, spacious room. Maybe it's time for a bit of renovation. Overall ok for family trip.

Family

10/10

Exceptional

01 Apr 2017

rong chengjian

very good ,very good

This hotel is very good, clean, high quality service staff, the room is very large, very warm. On the 4 floor there is a place for children to play, very good, the next opportunity I will live here.

10/10

Exceptional

25 Sep 2016

SK

very good location

close to main business area and shopping center. clean with huge space. will stay again.

8/10

Excellent

30 May 2016

M.

Location, location, location. This hotel is close to a metro station and have several shopping centers nearby. Very well located.

8/10

Excellent

25 Feb 2016

Verified traveler

Convenient Location

The hotel is centrally located nearby two shopping malls and restaurants. The staff is knowledgeable and friendly. I would highly recommend this hotel.

8/10

Excellent

12 Feb 2016

Verified traveler

A good service apartment

I will definitely book this apartment for my Guangzhou trip. The location is great, bus stations and underground railway just nearby. It takes only 5 minutes drive from Guangzhou East Station. Although their front desk is small, the staff can still provide services efficiently.

Family

10/10

Exceptional

19 Dec 2015

joe ng from Singapore

Great hotel and good location

Good

Family

8/10

Excellent

10 Aug 2015

Verified traveler

good stay

my first time stayed in service apartment, hwr i think the layout can be better designed to make traveller more easy. Overall they provide good service. will stay again.

8/10

Excellent

05 Jul 2015

David

Very Comfotable Stay in Hot, Hot Guangzhou.

The apartments are easy to find from the Metro and are in a good location. The rooms are a good size, comfortable and the staff were pleasant and helpful. English was spoken, enough for us to communicate easily anyway.

8/10

Excellent

17 Jun 2015

wai chun

very good apartment

wonderful apartment that is quiet and yet easily accessible to busy districts and subway.Staff is very nice.

Family

6/10

Pleasant

05 Jun 2015

sam

disappointment for an Ascott facility

the staff was horrible, the front desk female receptionist had a bad attitude. the TV in the room did not work well. location is fine.

10/10

Exceptional

13 Apr 2015

Verified traveler

far better alternative to a hotel

Stayed there with my parents and it was fantastic. Very nice apartment giving us plenty of space yet still together. Staff were very helpful and I heard breakfast was great. they only provide free breakfast for two people.

location is the best too.

Family

8/10

Excellent

16 Mar 2015

Taize

Pleasant Stay!

It was great, beds are very hard, other than that the staff were very helpful!

Family

10/10

Exceptional

28 Jan 2015

Dundee

Springdale Residence in Guangzhou

Food in buffet style breakfast was very good and varied with international cuisne. Hotel staff were very friendly and accomodating.

8/10

Excellent

12 Jan 2015

Joe

Nice hotel

Nice hotel in the City Center surrounded by Shop malls

8/10

Excellent

23 Dec 2014

Rina

Convenient location to shopping malls & subways

Apartment overall clean & welcoming but was difficult to locate at 1st. It's d 2nd block just behind Victory Tower mall. Subways easy to get around GZ. Vehicular n human traffic are equally terrible on this stretch. Lots of up-market malls n nice restaurants. Apartment great for families n price reasonable. It's comes complete with cutlery, pots n pans, dishwasher, clothes washer with detergents, big fridge, bedroom slippers,... We took a 2 bedroom apartment which comes with 1 double n 1 super single bed. Can sleep for 4. Living room sofas was great too. We stayed on 19th floor...not much facing but it's ok. Beds are hard though n pillows are soft n flat. Perhaps management can improve better on pillows n thicker comforters. I made this booking without breakfasts for 3 adults...upon check-in, we were given complimentary breakfasts for 2 daily. Breakfast spread was ok with bread, simple porridge n noodles, some western spread, juices n fruits. Location was good...walking distance to subways n surrounding malls...Victory Plaza, Tee Mall, Taikoo Hui, GrandView plaza...also Canton Tower is just 2 stops away fm Tiyu Xilu Stn (Line 3 subway). Line 3 also connects direct to Baiyun airport. Note: Be prepared to rush with d crowds.

8/10

Excellent

19 Jun 2014

Verified traveler

Nice and friendly place to stay

A nice and friendly place to stay. Warm and friendly reception and staff.

10/10

Exceptional

12 May 2014

Rfreezie

Great hotel to stay at for the Canton Fair

We had a great experience at this hotel. The staff were helpful and the 1 bedroom apartment was spacious. Best of all it was only 15-20 minutes by (free) shuttle to the Canton Fair. Will definitely come back.

10/10

Exceptional

29 Apr 2014

Ashley

Very generously upgraded to a 2-bedroom on my first stay, was in executive king my second time at Springdale. Service is good, though the front desk is often slammed at peak check-in and check-out hours. Seems that they generally aren't able to accommodate early check-in, which is understandable if inconvenient to the tired traveler.

Had some trouble with confusion between housekeeping and the froy desk re: laundry left hanging on the door outside, resulting in a somewhat frustrating and prolonged early morning phone call, but no big deal. Clean, efficient room and helpful staff enough to prompt repeat stay.

8/10

Excellent

12 Apr 2014

Tony

Another good stay

Stayed here approximately 2 years ago and honestly....nothing has changed. The staff are still great and helpful as they all spoke English, mandarin and Cantonese. The room was very clean and supplied everything I needed.

6/10

Pleasant

21 Mar 2014

Verified traveler

close to main shopping area

was given a rundown 2 bedrooom apt. called the front desk and they changed my room to a better 2 bedroom. overall stay is alright nothing fantastic

10/10

Exceptional

14 Dec 2013

ct

good location

Good location. Not far from the subway. Lots of eateries around.

8/10

Excellent

10 May 2013

aarick

Roomy

Location was great. 5-15 min walks to major malls and metro. Rooms were roomy and in good condition. Only weird thing was the room was booked for 2 but we were only given 1 breakfast each day.

4/10

Poor

13 Mar 2013

Sugam

A DECENT SERVICED APPT BUY HIGH PRICE

I stayed here for 3 nights, the apartment was comfortable but old, when I booked a 2 bedroom apartment, I did not know that it will be 1 big room and 1 study, which was a surprise. the bathrooms were not in good shape. The breakfast was average.

8/10

Excellent

10 Mar 2013

Ben

Facilities: Nice ; Value: Affordable; Service: Professional; Cleanliness: Pleasant;

Partner

6/10

Pleasant

02 Jan 2013

Susanna

The photos look better than reality.

The best thing about this hotel is its location. It's definitely not a 4-star and the interior is beginning to show its age. During our 10-day stay, we encountered problems with the ventilation. Cooking and cigarette smell from someone else's room flooded our room every other day, and it took a while for the odour to go away each time. This made me rethink about future stays in serviced apartments.

Housekeeping was inconsistent, every day items replenished were different. We never knew what to expect. Some days we had all tea and no coffee, and other days there'll be no creamer. The shower gel and shampoo was not replenished every day and to make it up some days we were given 2 tubes.

Overall, the location was its saving grace. It is conveniently located 5 minutes walk away from the entrance of an underground mall. Another 10-minute walk through the bustling mall takes you to the metro station. Teemall, Grandbuy and Grandview are all within walking distance of the apartment.

10/10

Exceptional

04 Apr 2012

Verified traveler

Guang Zhou Trip

Excellent !

10/10

Exceptional

12 Mar 2012

Michael

Great value for money !

Spacious, clean and quiet rooms. Frendly and helpfull staff. good breakfast. fast internet. would visit again

8/10

Excellent

09 Feb 2010

Linda

Linda

Very big apartment. Free buffet. Close to subway. Good price. Many restaruants and malls close by. Multi-lingual TV service.

Partner

10/10

Exceptional

29 Oct 2009

marian

I would recommend this hotel

The hotel is new, the studios are large and comfortable.
The kitchen is an advantage. The hotel is centrally located, the metro station almost in front of the hotel and a large shopping center is no more than 100 meter away.

6/10

Pleasant

13 Apr 2024

MEI KUEN RANSA

燥音很大

在裝潢中，白天燥音大得很

Business

8/10

Excellent

23 Sep 2023

KOICHI

Japanese fluent front ladies are very convinient and helpful.
The ladies in restaurant (breakfast) helped me to serve \"pan cake machine\". Thanks a lot!

10/10

Exceptional

22 Mar 2023

Susanna

Location is convenient, reasonable price with high quality of facilitation.

Business Friends

10/10

Exceptional

29 Jan 2023

Shigeyo

長期滞在にも利用したい

Business Self

10/10

Exceptional

01 Nov 2021

Jun

很开心，贵酒店给我本人的房间升了个级，而且服务那么周到，细节做得非常的贴心，无论是从行李还是早餐还是提醒⏰等服务都完美～感谢🙏

Business Partner

10/10

Exceptional

19 Jun 2021

Verified traveler

スタッフの対応が良かったです

駐在の帰国直前の2週間滞在しました。設備は新しくはないですが、ホテルスタッフは日本語ができる人も多いし、対応が良く、とても好感が持てました。部屋内設備に洗濯機は書いてませんが、ベランダのようなスペースに乾燥機能付きの全自動が置いてありました。イオンやセブンイレブンも近く、長期滞在には良いと思います。

Self

8/10

Excellent

12 Dec 2020

JUN

家族が日本から戻り、自宅隔離となったために、外泊する必要から利用した。
設備、サービス共に問題になるような点は無かったが、シャワーを使用すると横窓から、隙間風が入ってきて、少し寒かった。気温が高ければ問題無い。
10泊したから、ランドリーがあったのが良かった。

Self

10/10

Exceptional

11 Sep 2020

バンルオ

決して新しくはないが、立地も便利で、設備も十分。コストパフォーマンスに優れている。

Business Self

8/10

Excellent

29 Dec 2019

Verified traveler

房間無異味，還算乾淨吧（廁所有小小強出現）。
地點挺方便，5分鐘就可以去到商場。
早餐很一般，只有很基本的。香蕉有些發黑。
另外無噪聲，很寧靜。

Leisure Family

6/10

Pleasant

19 Dec 2019

Verified traveler

長期滞在向けです

照明は写真より暗めでしたが、部屋は広く特に不満はなかったです。
まああと1割安くてもいいかな、という感じではありますが。使わなかったけどキッチンもあるし調理器具もあるので長期滞在にはお勧めだと思います。

Business

10/10

Exceptional

13 Dec 2019

motoyamamasahid

じすいせ設備、洗濯等大変良かった。ジムも完璧で良かった。
申し分無しでした。

Leisure Family

6/10

Pleasant

09 Dec 2019

Verified traveler

概ね満足

長期出張で、studioタイプの部屋に滞在しました。
全般的に言えば、フロントの方のサービスがよいので満足しました。
コンビニは近いですが、駅からは歩くので地下鉄利用者には不便です。タクシーの運転手はホテルの名前を伝えるだけでは場所が伝わらないことが多いです。
部屋は全体的に古い。シャワールームに外からのスキマ風があり寒かったのが辛かったです。
部屋の冷蔵庫はとても小さいです。
味は日本の一般的なビジネスホテルより少し下です。
長期滞在者向けにしては種類は少なめ。
ワッフルは甘めだけどそこそこ。クロワッサンは歯応えなく香りがない。
コーヒーは美味しくない。
フルーツはまあまあ美味しい。サラダは新鮮。

Business

10/10

Exceptional

06 Dec 2019

hongbin

非常不错的公寓

公寓的清洁和管理基本和高级酒店一样了。房间很大房间配有厨房洗衣机和冰箱，非常适合度假/家庭使用。
公寓一层是自助餐厅，早餐品种和质量都还不错。
酒店处于广州非常繁华的天河城里面的安静小区里，旺中带静。周边的商店和美食餐馆无数。下楼就可以吃喝玩乐。
地铁站离公寓步行距离，去机场火车站搭乘地铁非常方便。

Friends_and_family Family

10/10

Exceptional

19 Nov 2019

Verified traveler

良かったよいろいろと

Business Self

8/10

Excellent

27 Oct 2019

YOUSEF

الفندق جميل وقريب من الأسواق والخدمات وهو عباره عن شقق فندقية انصح به

Friends

10/10

Exceptional

09 Sep 2019

CHIAHSU

地點超好，附近有百貨商城又有很多餐廳

Family

8/10

Excellent

20 Aug 2019

Verified traveler

とても快適に過ごせました。

とにかくロケーションが良いです。地下鉄の駅から近いですし、徒歩圏にたくさん買い物や食事が楽しめる場所があります。お部屋自体は広々していて清潔感もありました。日本語のテレビが見れたこと、洗濯機が付いていたことはとても良かったです。ただ、写真だとお部屋がとても明るいのですが、実際は薄暗かったです。その点だけが気になりました。毎日ペットボトルの水も補充されます。調理はしませんでしたが、調理も出来るキッチンが付いています。フロントの方々もとても親身になってこちらの声に耳を傾けてくれました。長期滞在にお勧めです。朝食は一名分だけ無料でしたが、大人二名、子供一名での予約なので、せめて二名分は付いていたら良かったです。１ベッドルームの為、一名分無料ということでしたが、中途半端な設定のような気がしました。

Family

4/10

Poor

04 May 2019

GC

浴室衛生情況另人極度失望，淋浴之處水跡污跡隨處可見，也有青苔及霉菌。洗衣機亦沒有定時清洗，污垢塵垢看著令人不爽

Leisure Friends

10/10

Exceptional

23 Apr 2019

Wing Sze

極佳的選擇

非常舒適，地方十分方便

Partner

8/10

Excellent

17 Apr 2019

Verified traveler

地點方便,附近就是天河城,房間夠大,一張大床, 一張單人床, WIFI接收一般, 只是設施有點舊, 家具比較老土

Friends_and_family Family

4/10

Poor

02 Mar 2019

Verified traveler

フロントのサービスご悪い

Business_and_leisure

4/10

Poor

15 Jan 2019

Verified traveler

途中でお湯が出なくなる

Business

10/10

Exceptional

09 Jan 2019

CHIAHSU

附近很好逛，房間超大

Family

10/10

Exceptional

02 Jan 2019

Wai Leung

公寓的位置極佳、員工服務佳、價錢非常合理。

Friends

2/10

Poor

27 Dec 2018

KATSUHITO

史上最悪のホテル体験　Hotels.comも保証無し。

史上最悪のホテル体験でした。
予約した部屋の半分ほどの大きさ、バスタブもなく、黒ずんだシャワーのみの部屋に案内されました。間違いかと思い問い合わせようとしましたが、Hotels.comの問い合わせは電話しかなかったので、帰国後に問い合わせたところ、ホテルと共謀したかのように、「お客様が宿泊されたのは予約された広くて高い方の部屋です。間違いありません。」とのことで、差額の返金も真実の追究もなく、泊まってもいない、高くて大きい部屋の方の料金を払わされました。
これから講習に行く機会が多くありますが、とにかくこのホテル（寮のようなレベル）には二度と泊まらないと思います。
広州に行く人にも必ず注意喚起します。
Hotels.comの対応もごまかしてやり過ごしたい感が満々で、チャットにて2日間クレームを入れましたが、自分で中国のホテルに聞けとのことで、ホテルとのやりとりの詳細も開示されませんでした。
Hotels.com全体の体質か、担当者が悪いかはわかりませんが、二度と使いません。

泊まってもいない部屋の他人の領収書を渡されたので、こちらに添付します。
私の名前ではありません。すでにここに間違いが発覚しています。
にもかかわらず対応無し。
このような悲惨な体験をした人がたくさんいるでしょう。このサイトには。

8/10

Excellent

24 Dec 2018

Kayoko

交通の便もよく、フロントの対応も問題なかった

Business Self