Name: Best Western Pacific Inn
Address: 4790 34 Street, Vernon, V1T 5Y9, CA

10/10

Exceptional

01 Aug 2026

Rowena

Clean room

8/10

Excellent

01 Aug 2026

Darlyn

Kitchen unit was great, could use a few more plates etc

10/10

Exceptional

01 Aug 2026

Michelle

It was great ! Great price

10/10

Exceptional

27 Jul 2026

Robert

Great location when doing a Kooteny loop motorcycle trip from Vancouver.

10/10

Exceptional

27 Jul 2026

Renate

I stayed for 2 nights and was very pleased. It was very quiet, clean and comfortable. I did not have the Breakfasts.
Would recommend this place.

10/10

Exceptional

26 Jul 2026

Peter

Again , the room was clean, Staff were great .

10/10

Exceptional

26 Jul 2026

Rona

A very comfy hotel.

10/10

Exceptional

26 Jul 2026

Tracey

Staff and amenities were above average

4/10

Poor

25 Jul 2026

Scarlett

Multiple areas of our room were unclean. The toilet wasn’t flushed, hairballs on the couch, stain on the sheets for one of the beds, a receipt on the bedroom floor from previous guests. We arrived not knowing that the parking lot was shared with the holiday inn express. Glad that we only booked the 1 night.

10/10

Exceptional

22 Jul 2026

David

The staff was great and the rooms were clean. The bed was also comfortable....that's all you really need.

Self

10/10

Exceptional

21 Jul 2026

Hoa

Nice and clean for our family of 5 to stay overnight. The staff were courteous and friendly. The location was great. We enjoyed our stay.

Family_with_children

8/10

Excellent

21 Jul 2026

Jim

It was a pretty good stay…just wish there was coffee for the room

8/10

Excellent

20 Jul 2026

Hanh

The suite is clean but the kitchen is sort the cookware. It only have 1 pot and 1 pan, the stove have no tray. They have a knife but no cutting board

10/10

Exceptional

20 Jul 2026

Roxana

I was pleasantly surprised with this hotel, great location, friendly staff, super clean room with bar stand and coffee, free water, coffee and pop in lobby. King bed was super comfy as well as pillows. Recommend 100%

Self

4/10

Poor

20 Jul 2026

Gaganpreet singh

Bad customer service

Family_with_children

8/10

Excellent

20 Jul 2026

Selina

Overall the hotel is very good. Rooms need a bit of maintenance (wobbly dining chair, slow drain in shower).
Parking is limited later in the day and restaurant/bar closes early.

Business Partner

8/10

Excellent

16 Jul 2026

Denice

Room clean. Staff helpful. Breakfast ok.

Friends

6/10

Pleasant

16 Jul 2026

Emily

Decent stay overall, but there were a few disappointments. Parking fills up fast since it’s shared with another hotel, and street parking is limited. If you’re staying on the ground level, be prepared for quite a bit of noise, as the walls are thin and outside traffic carries easily. I booked this hotel because breakfast was listed as included, but I didn’t realize until I arrived that it was only available as a made-to-order option through the attached restaurant. It was also confusing because the restaurant shows as permanently closed on Google. There were no continental breakfast items available either. Likely won’t stay here again.

Self

8/10

Excellent

15 Jul 2026

Daniel

I didn’t like the noise from the highway but room was clean and also had small fridge and microwave. They also give a 25% off on breakfast.

Pet

10/10

Exceptional

15 Jul 2026

Marie

The room was spacious and stayed wonderfully cool, and the king bed was comfortable. The couch was less comfortable. Everything was clean and neat and well maintained. It was great to have a restaurant with great food available. The fridge was small, but big enough for our needs. We enjoyed our stay.

Partner

10/10

Exceptional

13 Jul 2026

Girard

booked 3 rooms for all my families , quite place , feels safe all clean no issue except they should have a breakfast included lile most best western brand hotels

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Beatriz

Very clean and comfortable 👌

Family_with_children

10/10

Exceptional

12 Jul 2026

Hasan

Clean and updated rooms. Friendly staff

Partner

10/10

Exceptional

12 Jul 2026

Sheri

We love staying here when in Vernon. The value for the size of the one bedroom suite with a kitchen is great. There is plenty of room for our family with a bonus that the teens each get a bed (one on the pull out sofa) We will continue to return.

10/10

Exceptional

12 Jul 2026

Sherryl

Everything was clean, friendly staff, it was quiet and we slept well. Thank you

Partner

10/10

Exceptional

12 Jul 2026

Harpreet

Amazing clean place. One of the best hotels ever.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Kachiri

Spacious rooms

Family

4/10

Poor

11 Jul 2026

Sacha

Parking is the issue, with it being first come first serve and the front desk could give no direction on where to park once the lot was filled. The unit was great with the kitchen and I would stay here again once they sort out there parking issue

Family_with_children

10/10

Exceptional

10 Jul 2026

NAE CATALIN NICK

The reception is not properly manned given the volume of traffic, number of rooms/tourists and activities that the reception is in charge of. This was by far the biggest handicap at this property, every time I needed help there was a significant waiting time (people waiting in line, while the only receptionist is on the phone).

Self

10/10

Exceptional

06 Jul 2026

Cheryl

I really enjoyed staying at your lovely hotel!
My room was second to none.
Very clean, the bed was very comfortable.
I can't wait to stay here again very soon.

10/10

Exceptional

04 Jul 2026

Flordeliza

Propert is near go all amenities. Coffee n tea always available. Place is clean

Partner

8/10

Excellent

03 Jul 2026

BARB

Our first room hadn't been cleaned but they readily gave us another room which was great.

Partner

10/10

Exceptional

03 Jul 2026

Amanda

We didn’t use any of the amenities so can’t speak to them, but the room was very clean and comfortable

Partner

8/10

Excellent

03 Jul 2026

Jack

.

Friends

8/10

Excellent

03 Jul 2026

Sarah

A

10/10

Exceptional

02 Jul 2026

Stella

Lovely room. Helpful staff.

6/10

Pleasant

01 Jul 2026

Craig

Front desk guy wasnt very friendly at all

Self

8/10

Excellent

01 Jul 2026

Tracey

Love the location and great value.
The breakfast wasn't great unfortunately.
I forgot my computer cord there and staff was unable to get it back to me despite numerous requests and stopping back to find it.

Partner

10/10

Exceptional

30 Jun 2026

JaeHoon

Overall, the facilities were clean, and the room was spacious and comfortable. We had a wonderful stay, and it was a great experience for our family.

10/10

Exceptional

29 Jun 2026

Mike

Room was clean and updated

Self

8/10

Excellent

24 Jun 2026

David

Stay was great! The restaurant and bar are disappointing. The staff are friendly and attentive. I would recommend this facility to everyone.

Self

10/10

Exceptional

23 Jun 2026

Norma

Evening desk person was not as friendly but helpful. Morning person was very friendly.

Partner

6/10

Pleasant

22 Jun 2026

Karma

My room was not clean. But they upgraded me to different room, which I very much appreciated.

Self

4/10

Poor

22 Jun 2026

Brandy-Lynn

We rented a kitchen unit for a stay in Vernon at the Best Western and I usually never review properties because I’m not picky and all properties have some faults. But this hotel was actually unsafe and one of the worst maintained properties I’ve seen in a long time.
Sadly the room was actually a great size and looked somewhat newly renovated, but once we were staying in it we noted some larger issues…
First and foremost the kitchen was almost completely empty. One pot, one fry pan, 2 spoons, 2 forks, 3 butter knives, one sharp knife, 3 plates, 4 bowls, 4 cups, 4 wine glasses. Only 2 chairs at the dining table, in a room that sleeps 6. For a family this was simply ridiculous.
No cutting board. No oven mitts, or pot holders (almost burnt myself). No other knives, no strainer, no can opener, no wine opener…I could go on, but you get the point.
The dishwasher door barely closed and actually hit my son in the leg because it fell open anytime you walked by it! We had to slam it shut to be able to use it and then it was so loud I worried it would leak!
Luckily it didn’t.
And on top of that the cupboards were covered in a plastic melamine to redo them , but it was peeling and actually cut my fingers on 2 occasions!
Again, I will say that I am a tolerant hotel traveller, We travel every month for kids sports, but I feel that people are going to be very disappointed in the kitchens here, and I feel the safety concerns need to be brought to people’s attention.

Family_with_children

10/10

Exceptional

20 Jun 2026

Patty

No breakfast

Partner

8/10

Excellent

17 Jun 2026

Monica

Staff was helpful

Partner

6/10

Pleasant

10 Jun 2026

Anthony

Room was ok. I was on the lower floor facing the card lock so all night I got to listen to trucks revving their engines. Area feels a bit sketchy, and it didn't help they share a small parking lot with another hotel so I ended up parking on the street three blocks away and carrying my stuff. Room barely had shampoo, no conditioner just an empty bottle and when I was checking in there was another guest complaining about the same thing - and after he left the front desk person told me he was a \"very difficult guest asking for all sorts of things\". The staff where polite to my face, but you could tell worn by the complaints from people. All and all, I've stayed in worse places but would not return.

Self

10/10

Exceptional

10 Jun 2026

Jenn

Room was spacious and had everything we needed! Some traffic noise in the morning!

Partner

6/10

Pleasant

07 Jun 2026

Tianna

At first glance the suit looked great, but everything is dated and looking rather beat up, the stay was easy, comfortable and quiet, but it could use a little polishing , the food in the restaurant was ok too

Family_with_children

8/10

Excellent

06 Jun 2026

Rick

The room was clean and well appointed. The bathroom was well stocked with the usual bath essentials and met our expectations.

Partner

2/10

Poor

04 Jun 2026

Tylor

I had a horrible sleep the toilet was running all night I just constantly heard the toilet draining. It kept me up.

Self

6/10

Pleasant

03 Jun 2026

Gary

Bed mattresses were old and rock hard.

Self

10/10

Exceptional

01 Jun 2026

Rick

G

Partner

6/10

Pleasant

31 May 2026

Stewart

Regrettably first floor room with road outlook. No privacy if window covering raised. Room has no USB outlets. Dark interior lighting. Room seems dated.

Partner

10/10

Exceptional

31 May 2026

Peter

everything with our experience was great

Family

10/10

Exceptional

30 May 2026

Darcy

Have stayed here a few times and always a nice stay. The entire property is very clean and well maintained. Staff are friendly, professional and helpful. Very comfortable rooms. Ample parking and a great location, close to shops and restaurants. The onsite restaurant, Ricky’s, offers a varied menu (food is good) and currently 25% off breakfast if staying at the hotel which is a nice bonus!

6/10

Pleasant

26 May 2026

Natacha

Front desk was friendly, easy check in. Clean room, it was actually a beautiful clean room. But the cleaning staff sucked cleaned our room 1 out of 5 days, made beds 2 times and that was it. microwave started sparking and the cleaning staff tried to blame us for it. was supposed to get a refund for the bad disrespectful service but still 10 days later have not seen a dime back. For the amount of money we put out for the five days on a long weekend it was not good service. :(

Partner

8/10

Excellent

25 May 2026

Debra

Location

8/10

Excellent

24 May 2026

Heather

Lovely hotel, good staff & clean room. However, if you are a light sleeper then the street noise might keep you awake. It’s located on a very busy highway intersection, and there was vehicles all night long.

Friends_and_family Family

10/10

Exceptional

22 May 2026

michael

The room was pretty clean needed dusting on appliances ,restaurant was good parking was not an issue though the hotel was full

Self

10/10

Exceptional

21 May 2026

Maja

My favourite part of it all was we got upgraded to a suite. Forever grateful to that beautiful receptionist on the day we checked in.

Family

10/10

Exceptional

10 May 2026

Lisa

Nice, quiet hotel with comfortable beds.
Complimentary coffee downstairs was a nice touch.

Room was spacious, comfortable, and clean. I would return.

Family_with_children

10/10

Exceptional

08 May 2026

Lorne

excellent breakfast

Self

8/10

Excellent

03 May 2026

Corinne

We had a constant ringing in our room and could not get the tv working. No ice on our floor. The fellow that came to our room finally got the tv working but could not understand English. He could not get the remote working and didn’t know what I was asking about the ice machine. The mgr at the desk came up and could not fix the remote and didn’t understand about the constant ringing. He just shrugged and handed back the remote. Picture was distorted as well. The ringing Was way worse when tv was off.
We will never stay here again.
I mentioned the ringing and broken ice machine to the lady at desk in the morning. She said she would look into it.

Breakfast at 25% off was very good.

Partner

8/10

Excellent

26 Apr 2026

Shirley

I would recommend having a safety deposit box in room for passports, etc. for overnight or visitations while in transit.

Family

8/10

Excellent

17 Apr 2026

Darcy

Good location. Walkable to restaurants, shopping, etc. On site restaurant offers hotel guests discount.

Family

4/10

Poor

17 Apr 2026

Bud

Kitchen supplies were dirty, inside of cabinets were dirty. The dishwasher leaked water onto the floor every time we turned it on. We informed the front desk about the leaky dishwasher and they promised that they’d send a maintenance worker to fix it but nobody ever showed up and we were there for 4 nights!

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Carol

Nice room , comfy bed. TV selection not so great . Cleaning staff amazing

10/10

Exceptional

10 Apr 2026

Phil

Nice to have Ricky’s restaurant on site. Bvery handy.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jackie

Room wasn't vacuumed but otherwise clean

Partner

8/10

Excellent

05 Apr 2026

Hsueh Ju

I didn't eat their breakfast

Family

2/10

Poor

03 Apr 2026

Melody

I have been staying at Best Western hotels prior to, during and after Covid and this was definitely the worst and most disappointing experience I've ever had.

I did not hang my do not disturb sign on my door, which in every hotel I have ever stayed at means I would like my room cleaned.

When I arrived back to my room in the evening the washroom was cleaned but nothing else. The bed linens were not changed and the bed was not made.

I called the front desk and after I told her about my room she asked me if I had specially requested for it to be cleaned. I was taken aback. Since when does a guest have to specially request their room to be cleaned even at the cheapest motels. She claimed that since Covid, Best Western had changed their policy and only fully clean rooms upon special request.

Firstly, I have never had to do that ever even after Covid in any Best Western Hotels and my rooms were still cleaned. Secondly, at no point in time during check-in was this ever mentioned nor was there any signage pertaining to this.

I asked the receptionist what they would do about it and she stated that she could come up and bring me fresh linens. I said and then what? Then she said because all the cleaners were gone I would have to change out the sheets and fix the bed myself!!

Multiple other families stayed their too for our tournament, none had made special requests and all had clean rooms!!
Neither she nor any management got back to me even until now. No apology or response

Friends

8/10

Excellent

29 Mar 2026

Patrice

Room was very clean; new carpeting throughout halls and room; quiet; good location

Family

8/10

Excellent

28 Mar 2026

Jamie

Nice hotel

Partner

10/10

Exceptional

19 Mar 2026

Charles

Nice and clean. We had a great breakfast at the attached RB Grill and bar.

Partner

8/10

Excellent

18 Mar 2026

Bradley

Very nice place at a great value / cost

Self

10/10

Exceptional

17 Mar 2026

Rick

This Inn is very clean and quiet. The staff was helpful and very friendly. I felt welcome from the moment that I arrived. I wouldn’t hesitate to stay here on future trips. Highly recommended.

Self

8/10

Excellent

17 Mar 2026

Bill

A no frills version of this brand, clean & comfortable. No real amenities except a sports bar/ restaurant that was sparsely patronized. 25% discount was offered but I didn't get a chance to try it. Hotel is located away from other tourist amenities so you need a car & on a busy commercial intersection which is quite noisy.

Self

2/10

Poor

10 Mar 2026

David

Over billed me and we’re slow to return the refund. It has taken several calls thus far and the response is always the same - we’ve processed on our end but it will take time to show up on your credit card yet it never shows up. Be careful what you allow them to pre-authorize on your card.

8/10

Excellent

10 Mar 2026

Patricia

Rm was nice and clean

Partner

8/10

Excellent

07 Mar 2026

Brenda

Clean rooms and friendly staff

Partner

10/10

Exceptional

06 Mar 2026

Wendy

There was no pool or hot tub but that was ok.Good location. Room was very clean and well appointed. We will stay again.

Partner

8/10

Excellent

06 Mar 2026

Kathryn

We needed a hotel in Vernon for only one night as a quick stop over. This is a typical Best Western...clean room, nice staff, basic hotel. Very well priced and Vernon is a cute town - much nicer than Kelowna! Highly recommend this hotel if you are just driving through Vernon.

Partner

2/10

Poor

27 Feb 2026

Scott

Staff in able to communicate due to language barriers, was charged by Expedia for a night I didn’t stay. No compensation was provided.

10/10

Exceptional

21 Feb 2026

Jason

Got upgraded to the suite which was a godsend for 4 people who really needed 3 beds. Clean and new. A tiny bit thin walled but good value.

8/10

Excellent

20 Feb 2026

Katrina

Clean

Partner

10/10

Exceptional

19 Feb 2026

Alissa

Perfect size room. Clean. Quiet. Easy check in and check out

Self

8/10

Excellent

17 Feb 2026

Curtis

We stayed for four nights this past weekend. Rooms were clean but housekeeping was spotty during our stay. Missed a day entirely on second day, on third day didn’t make bed, just refreshed towels and toiletries. Had to shower early morning or no hot water. Complimentary coffee and hot water in lobby. Central location. Restaurant was kinda meh but great service. Decent value for money but wouldn’t race back to stay there.

Family_with_children

10/10

Exceptional

16 Feb 2026

Luigi

Clean and spacious

2/10

Poor

11 Feb 2026

don

I did not require the room. I went to the hotel to tell them this. I did not expect a refund as I was cancelling on the morning of the same day i was to stay. When I arrived there to cancel, all they would do is tell me I had to contact expedia. i had a number to call if there was an issue - it was the hotel's number. they were unwilling to assist.

6/10

Pleasant

09 Feb 2026

Ashmeeta

Customer service was excellent. Room definitely needs upgrade. More of new apps and hot tub would be great amenities

Leisure Partner

10/10

Exceptional

31 Jan 2026

karen

Very quick and easy check ..Hotel was very clean and easy to get to

Leisure Pet

10/10

Exceptional

30 Jan 2026

Melissa

The room was nice and clean. They were painting doors which was a bit inconvenient, but work needs to be done.y first rooms hear wasn't working but front desk was able to get me into a new room immediately.

Leisure Partner

6/10

Pleasant

29 Jan 2026

Nicole

Started off good, friendly staff, clean lobby and room. Room was a bit rough, shower barely drained and fan didn’t work because the switch was damaged. But the real reason our stay was just okay was that the room phone rang in the middle of the night, like 1am. It only rang once so not sure what that was about.

Business Pet

8/10

Excellent

26 Jan 2026

Todd

Room clean, staff awesome, only downside was attached restaurant didn’t have liquor license.
Would definitely stay there again.

10/10

Exceptional

25 Jan 2026

Christine

I always stay here when traveling through. The rooms are always clean and the staff are always friendly!

Leisure Pet

8/10

Excellent

23 Jan 2026

Donna and Ken

The employee at check in was courteous and kind. She gave us an upgrade to top floor suite. The room was quite and clean.

10/10

Exceptional

16 Jan 2026

Joan

Our stay was pleasent. Very efficient check in and out..attractive clean room..very nice staff..would recommend..

Business Family

6/10

Pleasant

09 Jan 2026

Joshua

Room was adequate, unfortunately situated by highway which was noisey all night. Dissapointed breakfast not included.

Leisure Family

6/10

Pleasant

03 Jan 2026

robben

The room was clean & the staff were exceptional. The problems were that I rent a kitchen room for 3 days & there were few dishes in there. I brought some but only 3 place settings 3 sets of utensils was a little small also considering i had booked 1 with 2 guests & had another friend book a room so we could have xmas dinner. So half ate on paper plates & throw away utensils. Next the bathtub plud didn't work. My 82 yearold mom bathes not shiwers but we made do. The other things were they ran out of face cloths they ciuld have grabbed some from another vacant room & last the dish washer would start then stop. So aver all we were a little dissatisfied especially withit being a best western. A repeatable hotel. That cost me close to 600.$ in the end.

Leisure Family