Name: Outback Lakeside Vacation Homes
Address: 9845 Eastside Road, Vernon, V1H 1Z2, CA

4/10

Poor

16 Jul 2026

James

We booked our South Bay home a year in advance. 72 hrs before out trip, the outback let us know that they are putting is in Trout Lake because our place is no longer available. We spoke with the Outback staff with no prevail. We contacted Expedia and they told me that someone more important than me has our house. I said “I’m important” Expedia said “unfortunately they are more important”. We did not find out where we were staying until we arrived. We ended up with Quarry Bay 2 bedroom vs our 3 bedroom. Turns out the house was sold and nobody reached out to us. Our trip was ruined as we were unsure what was going on and we received no assistance during the process. I wont use expedia anymore. The Outback did refund us the difference plus 1 night free. Money doesnt matter, its the promised grad present that never happened. Will I book avain at the Outback…???

Family_with_children

10/10

Exceptional

12 Jul 2026

Curtis James

Absolutely amazing property! Will positively recommend and be back!

Friends

4/10

Poor

28 Jun 2026

John

This is not a traditional hotel. It's a Condo Owner based property, essentially a fancy air bnb.

Your experience will vary from unit to unit. If they are deciding to renovate your unit during your stay, guess what - you have no control.
There is no one site support after 4pm to help you with anything.

Take the reviews with a grain of salt because the ownership group is probably padding them to make their property appear attractive.

It's 25 minutes out of town so you will need to bring your own food unless you want to spend 2 hours going to eat.

The over all the feel of the resort is that you're an outsider sharing it with the ownership group. The one private beach is more if a owners paddle board boat launch.

The on site manager is fantastic, hospitable and wonderful to deal with - but he's limited by the owners of the individual units.

Over all of recommend avoiding any strata or condo based rentals in the valley. Just go find an Air BNB so at least you have Air BNB support and a direct line to the owners.

I would not recommend this resort. You're paying Fairmont prices for Super 8 quality.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Raegan grace

upon our arrival we came in later and our fridge/freezer didn’t work, luckily we had ice on hand and were able to stick everything in a cooler because there are no maintenance staff that stay on site overnight. i was able to get the fridge working by morning. keith brought ice out to replace ours that melted over night.

went for a girls trip and would definantly book again with family.

Friends

10/10

Exceptional

20 Apr 2026

Phyllis

Sad no pool were running as said on website one pool would be working

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Arden

Beautiful and peaceful location. Perfect for a weekend gateway for two any time of the year or for a long summer family vacation.

The accommodation was just as promised and actually surpassed our expectations. Very roomy and lots of facilities available for use.

Loved walking around the property and exploring the cave and lake.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Richard

Such a beautiful setting and wonderful homes. Loved it.

Leisure Partner

10/10

Exceptional

26 May 2025

Jocelyn

Absolutely one of a kind! Will not hesitate to stay there again

Leisure Partner

10/10

Exceptional

17 Apr 2025

Jennifer

Such a lovely, peaceful place to stay. Loved the nature trails nearby, the beach at Hurlbert Park. It’s located a picturesque 20-25 minutes away from Vernon but convenient to all amenities. We will for sure be coming back!

10/10

Exceptional

22 Mar 2025

Kurt

Exceeded our expectations

Leisure Family

10/10

Exceptional

19 Jul 2024

Kylee

Amazing property, very well built, situated in a very quiet and peaceful part of the okanagan. Highly recommend this resort and will definitely be back!

Leisure Family

8/10

Excellent

02 Oct 2023

Thomas

Nice little getaway

Leisure Family_with_children

10/10

Exceptional

03 Aug 2023

JoAnne

Beautiful property. Only issue is poor directions to unit.

Leisure Family

10/10

Exceptional

12 Jun 2023

Jeffery

Very quiet and beautiful setting. The only downside would be there is no restaurant or even coffee shop.

Leisure Family

10/10

Exceptional

24 Apr 2023

BALJINDER

This property is a hidden gem. Excellent for a small family. Peaceful and cozy. Amazing views, great setting for a all round getaway.

Leisure Family_with_children

8/10

Excellent

27 Aug 2022

Sohan

Very Quiet and peaceful. Good place to relax.
Gym was very small even for just 2 people at one time.
The map of the area is not very good, kinda confusing to look at.

Leisure Family

8/10

Excellent

05 Apr 2021

Verified traveler

Really loved the location was beautiful and lots of walks. The condo was comfortable and welcoming. Our condo had dirty dishes, eggs still on pans and almost every plate was chipped. I believe they make the guests clean the dishes the housekeeping doesnt do it, because the cups and plates were not properly cleaned. There was also only 2 towels in the bathroom and no laundry detergent. Lastly, there were few tv channels that worked, to use shaw on demand you needed a code to rent movies which we were not given, would have been nice to be able to use the tv and be charged for the movies but was not possible.

Leisure Family

8/10

Excellent

30 Sep 2019

Kristi

The property was very quiet and exactly what we were looking for.

Leisure Friends

8/10

Excellent

15 Jun 2019

Verified traveler

We are from Calgary and arrived Outback Vacation Homes late. With the clear direction and guides emailed to us before our arrival we had no problem to enter our unit when the office was closed. We did the check-in at the office the next morning. Our 3 bedroom condo has 3 bathrooms is perfect for 6 people stay. The place is clean, comfortable and well equipped with a washer, dryer, gourmet kitchen & a BBQ grill. We will come back for getaways.

Friends

8/10

Excellent

27 May 2019

Verified traveler

Our unit had a view of the lake, which was lovely. It also had a good sized patio. The beds were comfortable.

Leisure Family

10/10

Exceptional

02 Jan 2019

Verified traveler

This is an exceptional property. Clean, well appointed, incredible scenery. We didn't use the pool/hot tub area so this is why the average rating for Amenities.

10/10

Exceptional

17 Sep 2017

Marle

Tranquil surroundings. Dog friendly.

Staff was friendly and accommodating and the picturesque location was second to none and dog friendly! Doesn't get much better!

Family

6/10

Pleasant

31 Mar 2017

Annoymos

Nice location, cabin was not to expectations.

They have nice amenities but the cabin was dirty. When we got we found three dead Bugs and had to sweep all the floors and balcony off. Lots of other little things also didn't meet expectations. Wouldn't go back again.

8/10

Excellent

05 Sep 2016

Charles

Breathtaking Grounds, lovely resort.

We had an excellent stay at the Outback Resort. The weather was not on our side however there were still a lot of enjoyable things to do here. There is a large playground that is really quite beautiful in the forest setting and many hot tubs to relax in while it rained. When we did have some sunshine breaks the kids enjoyed the beach and pools. There are some gorgeous hikes around the property and the granite tunnel and glass elevator were lots of fun. Overall we had a great stay at this resort. My only complaint would be the resort fee we were charged daily that we were not informed about upon checkin. It was $15.00 per day and was a surprise on my credit card.

Family

8/10

Excellent

28 Jun 2016

Verified traveler

Perfect Family Getaway

We stayed for 4 nights to celebrate a family birthday, the layout was perfect. Resort was quiet and comfortable with great amenities, A bit of a drive into town, but worth the trek.

Family

8/10

Excellent

14 Jun 2016

KDC

Good value for the facility.

We were there on the first weekend of June so it was really quiet and we had most of the resort to ourselves. Our 3 bedroom condo was at the back of the resort and it was wonderful to hear the frogs and birds at Trout Lake. We appreciated having access to tennis rackets and a bbq.

4/10

Poor

06 Jun 2016

Older couple.

Too from from beach or pool

We stayed in unit 25. The AC was not working properly so horribly hot in unit. Parties kept us awak til after 3am - very very noisy. Serious trek to pool/beach where the heater for pool & hot tub was broken. Deck nothing like pictures, very small with no shade as canopy removed for maintenance. Very pricey with mediocre amenities & tons of uncut, weedy grass everywhere. Bed was hard, pillows uncomfy.

4/10

Poor

16 May 2016

Verified traveler

Self catering

Resort implies amenities like bar or club house or food services - had nothing . For $300/ night don't waste your time or money

10/10

Exceptional

28 Nov 2015

Reene

Beautiful vacation home 15 minutes from downtown

It's a beautiful drive to the lakeside homes. The place was immaculate. Exactly what one needs for a beach vacation. The couple who takes care of the area are wonderful. The place to take out your garbage was a wee bit hard to find. The lighting at night was not great. Bring a flashlight. The area is quiet and lovely to stroll around in daylight tho. We loved the place overall and plan to come back :)

Family

10/10

Exceptional

26 Sep 2015

Clayton

Great country setting

Stayed for three nights, great for the person who already lives in the country or enjoys a private setting. There is no restaurant there, but I preferred to cook my own suppers on the BBQ and go to town for lunch. Staff was very friendly, as were the other stayers. Hiking close by. Staff is only there 8-5, so I just planned on being there before 5pm.

Partner

10/10

Exceptional

10 Sep 2015

Verified traveler

Book it!

Great facility and we will be going back for sure.

10/10

Exceptional

09 Sep 2015

Julia

Great place for a girls trip

Great stay, nice and spacious, clean, modern and in a beautiful spot. It's good to note that it js right on the lake, but far from downtown so you would definitely need a car. Would recommend!

Family

10/10

Exceptional

05 Aug 2015

Verified traveler

Very nice place

Stayed here for 4 nights, awesome accommodations. Clean, room for the whole family.
Will come back.

8/10

Excellent

17 Jul 2015

Erik

Great family vacation

Chose this resort for the unit features (kitchen, patio, bbq, etc) and the resort features of pools and beach. Quick drive into Vernon as well for off trips.

10/10

Exceptional

11 Jul 2015

Dave

great family getaway

Trout Lake units, upper level (units are 4plex, 2 up, 2 down) were very comfortable with spacious balconies perfect for morning reading, family dinners. Well equipped for cooking and BBQ. Pool was great for playing with grandkids. Didn't use the beach (not great) but didn't miss it. Went to beach in Vernon for a nice outing. Both families visited and enjoyed Kangaroo farm - and of course wineries always worth a visit. We thought it was a great facility, nicely located, appears to be well run. Booked for next year!

Family

10/10

Exceptional

23 Jun 2015

Alexander

Wunderbar

Absolut cool, war alles ganz toll.

Family

10/10

Exceptional

24 May 2015

robin

A Beautiful Weekend at The Outback

This is not a hotel ,these our beautiful condo homes that are rented out, THey are a home away from home fully equipped with kitchen ,washer dryer,32\"plasma TV internet .They are in a beautiful setting on Okanagan Lake,with pools ,hot tubs, tennis courts ,a beach and so much more.

Family

4/10

Poor

12 Sep 2014

Kevin

Beware of timeshare rentals

The resort is comprised of approximately 40 units that the owners have the ability to place into a rental pool. The units on site vary from spectacular multi million dollar architectural masterpieces with views of the lake to newer semi detached and detached units.

I booked a two bedroom unit based on the strength of the customer reviews and photos of the property.
We stayed in forest cabin 1. From this unit it is a ten minute walk to the waterfront, and ten minute walk to the pool overlooking the lake. I don't think I would have been able to know this based on the website.

The unit was clean, and well appointed with all necessary appliances and utensils. I do see that maintenance will become an issue, as the unit is starting to show signs of its age.

The rate we paid was overpriced. The amenities are weak. We had no view of the lake from the unit we rented, And the \"beach\" is nothing to brag about. The exercise facility is lame, tiny.

The website for the resort is misleading bordering on unethical. I do not believe that the spectacular resorts with lake views are in the rental pool, but they are prominent in the website. The resort has a high rating on sites like this, however be wary- the reviews and ratings could be written by owners promoting the resort.

To the owner of this unit: we paid 300 bucks per night for your unit. It would be nice if the BBQ was better then the$ 100 piece of junk that is provided.

10/10

Exceptional

18 Aug 2014

Zen Zen

August long wknd

The Forest cabin is nice. Our A/C was not working after the first night but was quickly fixed. The BBQ was left with a mount of debris that looked like it was never cleaned in years and the igniter was broken. so they brought over another BBQ the had a working igniter but the grill was all rusted. Ended up using the first BBQ and lighting it with a lighter. Only a few things of concern or could be better were; 1) the carpet could be cleaner, there were dead bugs and what appeared to be some sort of liquid stain, could be pet stain, 2) shower handle was loose and fell in the main bathroom and the door doesn't close properly, 3) more supplies paper towels, garbage bags, dishwasher tablets, liquid dish soap and laundry detergent would be nice 4), the knives were dull, good thing we brought one of our own 5) there was a strange smell from pillow cases and sheets so we washed them before we slept.

the upstairs bathroom has not shower, but the main floor bathroom only has a shower. The detached bedroom had both but lots of dead bugs on the floor, under the bed, behind the headboard.

we didn't let the above short comings ruin our stay. overall its a nice place for families with children and for ppl who just want to get away and relax.

8/10

Excellent

20 Jul 2014

Geoff

Family Vacation

We had rented a lake townhouse but upon arrival the AC was not working. We were therefore upgraded to the only available unit which was a ridge house. The house itself is spectacular, with great views of the lake. However the outfitting and cleanliness of the house left much to be desired. We found numerous dead bugs, and litter on the floors, and the shower floors covered in dirt and sand. The unit also had very basic kitchen wares, and only had Wired internet, remotes for the TV didn't work, broken coffee maker, etc, etc.. If I had rented this unit alone I would have been massively disappointed, but for the upgrade it was very nice. That said the major issue with this place is maintenance, (ie broken equipment in the gym area) and cleanliness, see previous note on first units broken AC. The facility is nice with the pools and lake access, but it is very steep hill terrain which is tough to walk with small kids, and hence we had to drive to other areas of the complex. I would maybe stay again, but not for the $300 a night we paid, due to lack of amenities on site and maintenance of the units.

10/10

Exceptional

16 Jul 2014

Rob

A good location to really get away

It was relaxing and very quiet where the resort is located. If you need to get away from the hustle and bustle of a big city then this is it! The place was fully equipped with kitchen ware and laundry needs that was convenient.

Family

8/10

Excellent

15 Jul 2014

Cesar

Quiet place to be, but more supervision is needed.

All facilities are in excellent conditions, that is a fact. It's a very nice place to be, however more supervision is needed at the pools, because they are small and some people simply don't respect the rules. Actually, we were caught in the middle of a water fight and some guests were smoking not necessarily regular cigarettes in the pool (pot), and one parent had to ask them to leave the pool and go away. Simply, there is no one available to submit a complain at night.

10/10

Exceptional

09 Jul 2014

Ovey

Getaway with my son

Great break and location. Unit was very clean and comfortable with great views of the lake

10/10

Exceptional

04 Feb 2014

Ray

Okanagan lake

Well, it was a nice trip i have to mention. Everything in the room is outstanding. We didn't know the resort offer fried pan, pot and etc. The room is quite clean and beautiful. However, there are couple things that we are really disppointed at such as the WiFi, Spa, Lights. At the day we arrived, we spend around 15mins to find where the house is because the resort doesn't offer light and direction well. When we finally arrived the room, we didn't find router in the room, so we have to use PC to share hot spot. Plus the Spa was closed.

Family

8/10

Excellent

24 Aug 2013

lupe

Outback is more vacation property that a resort

We had a great time and the property is beautiful. Great for families and friends. We thought it was a resort with restaurants and housekeeping but no such luck. The receptionist is only the Monday to Friday and 9-5 and we arrived late. The website made it look like a hotel. We still had a great time because of the surroundings. It's not close to any shops or grocery so you have to bring everything with you otherwise it's 20 minutes to breakfast.

Family

8/10

Excellent

05 Aug 2013

Family of 5

Peaceful resort

We rented a Trout Lake cabin with three bedrooms, a few hundred meters from the beach. The cabin had all necessary amenities and was surprisingly spacious. We never felt we were too far away from the lake. The resort is beautiful and well kept. The staff is very friendly and supportive. The only weaker points are the absence of a snack bar facility (there is not even a vending machine with cool drinks), the minimalist approach to the fitness facility (one elliptical machine and one running machine), and the fact that one cannot rent any equipment such as kayaks or bikes. This means that if you do not bring your own equipment or do not have friends/owners willing to lend you their equipment, the range of activities you can do at the resort beyond hiking and swimming are very limited. The nice provincial park with beautiful beaches next door is a bonus.

8/10

Excellent

28 Jun 2013

Verified traveler

Quiet Getaway

Our stay at Outback Resort was generally good. The place is nice and clean and we had enough space for the 6 of us. There were just a few details we were expecting that were lacking, although our trip was too short to make us bother to call the hotel staff for. The internet at our cabin was hardwired, not wireless, yet we couldn't connect to it. Also, extras like extra pillows and towels were not provided in the cabin (we had 1 pillow and 1 towel for each person). But, like I said, we were there for too short a time to make it a problem. Overall, though, we found Outback to be a beautiful place for a quiet getaway for families.

Family

8/10

Excellent

23 Apr 2013

Verified traveler

A quiet get away

A unique location, quite a spectacular development. The lake views and quiet were wonderful.

10/10

Exceptional

31 Dec 2012

Shaun

great family place

This place exceeded our expectations. The resort is clean and the comfort of the condo was just like home, almost better! If you are looking for a great place to bring the family and stay this is that place.

6/10

Pleasant

24 Aug 2011

Graham

GREAT PROPERTY BUT NO AMENITIES

Great accomodations - Spacious, fully equipped kitchen, bedrooms, dining and living areas, in addition to beautiful outdoor surroundings.

However, there are absolutely no services either offered or available nearby. If you want to go out to a restaurant, it's a 20 min drive to downtown Vernon. If you want to go to the grocery store, it's a 20 min drive. If you want to rent a Kayak, a motor boat, a bicycle or even a life jacket, there are none offered by the resort.

Most of the occupants are owners (not guests/renters) and they bring their own equiment. You can moor your boat there for a fee but there is no place to rent a boat. If you plan on enjoying the beautiful lake, make sure you are prepared to bring EVERYTHING. If you plan on eating, the kitchen is large but again, be prepared to bring EVERYTHING (food, salt, pepper) or visit the supermarket prior to getting there.

Family