Schell Motel

2/10

Poor

04 Aug 2026

Michael

Absolutely disgusting. Bugs crawling all over the room, very old, and not clean. The front desk staff was also extremely rude and unprofessional. If you’re looking to save a few bucks, it’s not worth it. Just spend the extra money on another accommodation. Do not recommend!!

6/10

Pleasant

04 Aug 2026

Hulaa

Everything is good but l noticed that smoking in Front of your room is not good and if there is kids around not good at all . Then need a place we’re only smoker is aloud and stay there tell there done smoking overall it’s ok . Oo one more thing if you have a a big truck or a big vehicle then your going to have some problem getting in and out

2/10

Poor

03 Aug 2026

Vanly Mae

DO NOT BOOK THIS MOTEL

Absolutely awful experience. I strongly regret booking this motel, and if I had listened to the reviews beforehand, I would never have stayed here. We were desperate for a place to stay, and unfortunately, we made the wrong choice.
From the beginning, the experience was disappointing. At reception, we were charged an additional tax even though we had already paid taxes through Expedia. The staff member who assisted us was extremely rude and unprofessional.

We were also required to pay a $300 deposit for a room that was in terrible condition. When we entered the room, the floor had not even been properly swept, and there were hairs in the bathtub. The room was filthy and did not feel properly cleaned or maintained.

For the amount we paid, the condition of the room and the customer service were completely unacceptable. A deposit should not be required for a room that is left in such poor condition.
I would NOT recommend this motel to anyone. Please read the reviews carefully before booking. I wish I had.

2/10

Poor

02 Aug 2026

MANUEL

TV was only in the living area
TV remote was not programmed for the TV
Coffee and cups were available, but not a coffee machine.
Front desk was only open from 9am to 9pm.
Very questionable clientele in a very shady area.
If you’re on a stringent budget it’s fine, but for a few dollars more you can do much better.

6/10

Pleasant

31 Jul 2026

Perla

The rooms are not well cleaned its dusty and there's bottle caps and plastic on the floor. One of the bed sheets has stain on the middle. Some towels are stained too.They have new bathroom and bathtubs which I like the most. NO soap , shampoo or conditioner supplied in our room but we didn't bother. I'm happy with the clean bathroom and bathtub. The location is easy to access ,and it's just around the corner a FRESCO grocery store and there's another market in the front They have full kitchen and huge refrigerator. Very close to u pick location like 10 minutes drive. Good parking space. They have swimming pool too. But we didn't bother using it. They just need good house keeping in my opinion.

6/10

Pleasant

29 Jul 2026

Lisa

Room was small but had upgrades to bathroom & wood floors. My door would not open so had to get the owner to help twice. The TV would not turn on, had multiple instructions that did not work. Good price for what you need, close to food & beach.

10/10

Exceptional

28 Jul 2026

Brandy

Wonderful people and comfortable place to stay.

6/10

Pleasant

28 Jul 2026

JOHN

No comment

2/10

Poor

27 Jul 2026

Vicente

Recommend staying in your car rather than in this place. It smelled terrible as soon as I stepped outside my car, the check in desk was gross and dirty, also they don’t let you check out before 9 and the worse part is that they charge you on top of the booking amount for damages and refund you less then the damage among charged. A really sketchy motel overall.

4/10

Poor

24 Jul 2026

Margaret

I booked on Expedia. It said the total included all taxes. When I arrived the guy that finally checked me in (after I walked right past him to the desk and he ignored me for 5 minutes) told me I had to pay a 200 dollar deposit and the taxes. I told him I already paid the taxes and showed him my receipt.He said it didn't matter, that I still had to pay the taxes and to take it up with Expedia. Won't be staying there again.

4/10

Poor

21 Jul 2026

Bhupinder

We booked 3 rooms. Lock was not working in one of the rooms. We had to put our luggage infront of the door. Iron was missing in a room.
Overall the experience was terrible. We won’t recommend this place.

Family_with_children

4/10

Poor

19 Jul 2026

James

Avoid this motel at all costs. The rooms were disgusting. There were bugs in the shower, stains on the beds etc..

The staff weren't helpful at all, the owner tried to put us in a smaller room that wasn't the room we paid for, and the rooms keys didn't even work, but he switched us to our paid for room in the end but it was kind of sleepy. plus check in took the owner half an hour.

All in this this place was terrible and honestly someone should call the health department on them

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Thomas

Other than they charged me an extra 30.00 tax when we already paid tax on the expedia site. They never really gave an explantaion why. Expedia did reimburse and will watch the card for the deposuit they charged as the office wasnt open when we left. I felt that it was clean the rooms. A little noisy at night

Friends

2/10

Poor

19 Jul 2026

Princess Dhenniella

The staff were rude and unprofessional. They were not accommodating, and I was charged a $310 deposit but only received $300 back with no clear explanation for the missing $10. Overall, this was the worst customer service I’ve experienced in Canada. I would not recommend this place and definitely will not be coming back.

Friends

6/10

Pleasant

07 Jul 2026

Loida

I was wondering why we are charged 2x for the tax. Expedia charge me and when i checked in the hotel charged me again for the tax. I asked the front desk and they said that the website should not charged me but i showed them my online purchase that I was charged and still the motel charged me again. I dont know which one should be charging us for the tax? Or they really charged you twice so next time better check the site and the place you are staying in before booking.

Family_with_children

10/10

Exceptional

06 Jul 2026

Justin

👍

Family_with_children

4/10

Poor

06 Jul 2026

Barbara

One of the rooms (#116), that we had booked was in terrible condition. Looked like it had never been upgraded. in the bathroom, there was exposed pipes and a hole in the wall. Second room we booked (#109) had been upgraded but the bathroom tub/shower had no grab bars and very high sides so treacherous for seniors. There was no shampoo or soap provided. We were told to bring an ice bucket to get ice at front desk. There were no ice buckets in the room.
The pool was dirty.
The front desk clerk was surly, not friendly at all.
The furniture outside the room was extremely worn & cigarette scarred.
I would not recommend the motel.

Friends

2/10

Poor

05 Jul 2026

Ravian

Worst experience ever

Friends

6/10

Pleasant

19 May 2026

Mark

A/C wasn’t needed, it’s May.

2/10

Poor

18 May 2026

Muhammad

First of all, they demand a $300 cash deposit just to get into a room. For a budget motel, that is completely unreasonable and feels incredibly sketchy.

When you finally get past the front desk, the room is disgusting. The cleanliness is non-existent—stained floors, an outdated smell, and it clearly hadn't been properly scrubbed down before I arrived. It felt completely unsanitary to even sit on the bed.

To top it all off, the staff have zero respect for paying guests. Long before checkout time, staff were aggressively knocking on my door, harassing me, and demanding to know when I was leaving. I felt completely rushed, disrespected, and unwelcome.

The customer service here is atrocious, the rooms are filthy, and the financial policies are ridiculous. Avoid this place like the plague!

Self

2/10

Poor

18 May 2026

Arth

Anything and everything was a mess. The staff is very rude, looks so annoyed when we brought up our concerns such as that the sink is clogger when we walked in, the bed is sandy, and ignored the phone when we called to report that we dont have hot water (because he said they only answered phone beginning 9am) and simpy said he does not know why we dont have hot water. (The staff lives in the office/reception because we are next room to them and we can hear the snoring from our room and the phone being ignored when we are calling from the intercom at the entrance- reception is closed). The room was not cleaned, the night cabinet has the previous guests fake nails, there is only one trash can to use for the bed, the bathroom and mini kitchenette (a toaster, microwave, fridge and kettle) which you dont want to use. It is a total nightmare! We wanted to leave early but we cant until past 9am since we need to have our card swiped again to get the refund back ($300!!!!). Please stay away from this place! It looks so different on the website! Its a scam! I wanted a refund!!!!!

Partner

2/10

Poor

09 Dec 2025

Janice

I have been trying to get in touch with the manager since August and have had NO RESPONSE. I DID NOT get my deposit returned, even though he told me he would send it back to me.

Leisure Family

10/10

Exceptional

21 Nov 2025

Julie

Beautiful place to be!

10/10

Exceptional

15 Nov 2025

Christina

The new owners are amazing. They are very kind and helpful. They are doing everything in their power to make it a better place. Huge upgrades! I have stayed here for a week every two months for the last year. Huge difference (in a good way) every visit. Not to mention, a guest next door had a medical emergency and the owner sat with her (and I) for over half an hour waiting for the ambulance. Very calming and caring.

Business Self

2/10

Poor

23 Oct 2025

Rachel

When I checked in, I went to the first room they gave me. The bathroom sink was dirty in the bathroom tub was dirty. The counters were grimy. The bed had smears on the pillows and hair in it. I went back to the front counter and told him I was not going to stay in that room. They gave me a second room, which was only slightly better.

Leisure Family_with_children

2/10

Poor

10 Oct 2025

Elliott

Room dirty, no rod in closet, noisy, had to ask for some towels, pool not heated, hot tub broken. Overall poorly run. The place looked good on the outside, nice hanging baskets but the rooms were poor. Used a key to get into room, no key card or other secure entry method.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Melanie

Although the room was adequately clean on first inspection. Frig was turned off and smelled, bathroom sink was clogged and wouldn’t drain. Screen on bathroom window

2/10

Poor

05 Oct 2025

Jing Yu

We stayed for four nights and were extremely disappointed. There were bugs on the bed, the TV and lamp didn't work, there were no essential kitchen utensils like a cutting board or spatula, and the shower was a weak trickle of water at best. Most unacceptably, despite obviously knowing the length of our stay, there was nobody in the office on the day we checked out. We had to call the staff and even then, sat for nearly two hours, past noon, for someone to finally come into office to return our cash deposit, seriously affecting our subsequent trip. Having lived in Canada for nearly three decades now, this is by far the worst hotel/motel experience I have ever encountered. I will not recommend this place to anybody!

Business_and_leisure Friends

4/10

Poor

29 Sep 2025

ALIDA

Pool was closed that should be updated to third party sites, photos were old. Property maintenance not kept up with

Leisure Pet

2/10

Poor

24 Sep 2025

Matthew

Filthy

10/10

Exceptional

11 Sep 2025

Christina

The owners are extremely nice and helpful. I had a minor issue with my remote control and it was quickly and efficiently solved. Very lovely family and many upgrades in the last year.

6/10

Pleasant

07 Sep 2025

Amber

The property itself is older and starting to show signs of being kinda run down looking. You are also right in the middle of downtown, so not the safest feeling neighborhood. We did not get the chance to check out the pool, but they said they had one. The bed was comfortable and the was plety of space in the room. The air-conditioning worked great. The staff was friendly, but needed to be reminded twice that we asked for extra pillows and towels, took a few hours before we got them. Overall not too bad for the cost.

Leisure Family_with_children

2/10

Poor

05 Sep 2025

Kristina

I do not recommend this place to anyone

4/10

Poor

05 Sep 2025

Vincent

Not the greatest when you turn the lights on and the cockroaches are running to hide in the utensil drawer.

Leisure Self

2/10

Poor

02 Sep 2025

Jody

Hotel room was filthy. Showed two other rooms and were both just as filthy. Did not try to accommodate at all!

Business

2/10

Poor

02 Sep 2025

Martina

Did not return deposit until after multiple calls

4/10

Poor

02 Sep 2025

Beatta

Don’t do it

So pet friendly but our room was horrible, I paid for a. Queen bed and we got a double, the fridge kept coming unplugged, air conditioning was in the wrong spot, rust all over the bathroom , hair on the pillows ( not ours) noisy, no cord on the phone tv didn’t work stains everywhere wallls dirty

Partner

2/10

Poor

01 Sep 2025

Amandeep

Gross, shower was not working, co kr

2/10

Poor

31 Aug 2025

Sharon

The man behind the desk was surly and sarcastic
We entered the room and were overwhelmed by the smell of mold (and Nil-odor?)
The walls were grubby
The dressers were missing handles and were stained
The bathtub looked dirty, with dead bugs in it.
There were no dish cloths or towels

Leisure Family

2/10

Poor

30 Aug 2025

Tanya

Scary unsafe

2/10

Poor

28 Aug 2025

Thelma

The owners don't open up their office til 930 am, we were checking out 2 hours earlier then that, so we called the number as they needed to release our deposit. They refused to come down and do that and said they would do it once they opened the offfice for the day and send us a confirmation receipt via text message and they never did. In the room and outside the room smelled like cigarette smoke and was very dirty. Was very unpleasant and gave me a headache and made me feel very nauseous. The shower had very little water pressure. Was leaking and literally had a bandaid around the leak to \"fix it\". I felt very gross and dirty after staying there and throat was very sore from the smell. Definitely would not recommend or ever stay here again.

Leisure Family_with_children

2/10

Poor

25 Aug 2025

Yuliia

This was unfortunately the worst hotel experience we’ve ever had. The room was very dirty, with an unpleasant smell that made it impossible to relax. We also did not feel safe, as some of the other residents seemed suspicious, and it even looked like homeless people were staying on the first floor. There was no real service provided at all. We ended up leaving the hotel earlier than planned because we simply could not stay there. I would definitely not recommend this property.

Leisure Family

2/10

Poor

22 Aug 2025

Verified traveler

Stay Away

No reception to help you. Worst expenses ever.

Self

2/10

Poor

21 Aug 2025

Emelie

Poor customer service, dirty and front desk ONLY available start @ 9am. Very disappointed staying in this hotel. Not recommended at all! UPFRONT PAYMENT DEPOSIT $300!!!

4/10

Poor

20 Aug 2025

Gerta

Location convenient; motel run down, cleanliness not good, equipment and fixtures barely hanging in there. Overall not a pleasant experience, check in was surly, abrupt impolite demeanor, I would have left if I could have cancelled upon (delayed) check in.

Leisure Self

2/10

Poor

18 Aug 2025

Amanda

Ad showed 2 queen sized beds. Turned out they were doubles. Room was dirty, there was even black stuff in the shower/bathtub and it was small. Totally run down as well. We had already paid and were told they would only give us our deposit back when we didnt want to stay anymore. We chose to pay at the hotel rather than on expedia so expedia couldnt help us get a refund. They even tried calling the hotel on our behalf. Guess who didnt answer the phone the multiple times expedia tried? We will have to dispute the charge with the credit card company. Worker said he needed to cover the expedia charge and thats why we couldnt get our money back. Scammers here beware!

2/10

Poor

18 Aug 2025

Prince Ravinder

Floors dirty and sticky. Spiders on floor and low brightness

Leisure Family

6/10

Pleasant

14 Aug 2025

Brian

Management was very difficult to reach to check out. We left and the deposit wasn't returned until contacting the management 5 days later. Otherwise, a good experience.

Leisure Friends

2/10

Poor

13 Aug 2025

Nicole

The motel is what you would expect for 90$ a night. The room was dirty and run down and the pool was also very dirty/ messy around the pool. The bed linens and towels were stained/ not cleaned.
We had to strategically plan coming to and leaving from the motel as there was a line up of sketchy looking people buying drugs out of the room below us.
The location of the motel is convenient as you’re right in town but there was a large amount of homeless people around the motel.
The woman who helped us for part of the check out was nice but the man who checked us in and finished our check out seemed mad to have to do his job.
Room also was not serviced or cleaning during our 3 night stay.
Overall it wasn’t great but it was cheep and we enjoyed being a 15 minute bike ride from the beach and close to restaurants.

Leisure Partner

2/10

Poor

12 Aug 2025

Chris

The pictures on the website are incredibly misleading to swimming pool was completely unusable. Every single amenity in the room was unusable. For example, the hair dryer in the bathroom,the ironing board, the TV. Honestly I would say the nail in the coffin would have been the bag of crystal meth for lack of any more education that we found in the nightstand drawer on the day we checked out. All in all my suggestion, no matter how inexpensive the stay would be to find somewhere else.

Leisure Partner

2/10

Poor

12 Aug 2025

William

I made a reservation through Expedia at the Schell Motel on July 19 2025 for July 26 - Aug 1. My credit card was charged $503.59 on July 20. On July 21 Schell sent me an email via Expedia that they were cancelling my reservation due to overbooking. I called the hotel trying different dates but none were available so I requested a refund. The motel manager told me it would take 7 - 10 business days to refund my money. It has been more than 10 days and I do not have a refund.

Leisure Family

2/10

Poor

12 Aug 2025

Yeraldine

Everithing was TERRIBLE, Dirty, unsanitary, Inhuman.

Looks a shelter for a non house people.

8/10

Excellent

11 Aug 2025

Suyash

It's a old building with limited facilities however the location is good. Rooms were clean and the beds were comfortable..There was no exhaust fan in the washroom. Also the shower was not properly functional.

2/10

Poor

11 Aug 2025

Verified traveler

Very bad and horror experiance

Not good service. Wont go back here. Dirty and very poor maintenance. Photos in internet is misleading. Picture are so good but in reality its so depressing. Its noisy and unsafe

Friends_and_family Family

2/10

Poor

11 Aug 2025

Sherlyn

Don’t ruin your trip

We’ve been to this motel before and loved it. But management must have changed. I go to the hotel and first the person at the front desk treated us like we were an annoyance and interruption to their day. Then they give us a room that was away from the rest of the rooms stuck in a corner of a back alley that was so dirty, smelly and not inviting to the point where I questioned my safety. The pool area was terrible! The hot tub didn’t work, the pool was dirty. Beer cans laying everywhere, chairs and tables look like they haven’t ever been wiped and I’m not usually a complainer. I felt so unsafe I declined the room and asked for a refund. What a way to spend my time not just trying to get my money back but then trying to find another place to stay. I should at least get a refund for the second day cause it was 24 hours notice. Do not stay here. It will ruin your holiday. Hotels.com I’m waiting for my refund. Apparently the hotel said you were responsible for that part. If that’s not the case you should not endorse the hotel.

2/10

Poor

10 Aug 2025

Eliaza

There is nothing that l liked except that it is within the city. The property is very dirty especially the inside and it smells cigarette. They need to improve their hygiene and customer service as well.
Thank you!

Leisure Family

4/10

Poor

10 Aug 2025

Yasushi

Very economical, but in all ways.

2/10

Poor

08 Aug 2025

nicolas

cocroach everywhere in the kitchen

6/10

Pleasant

05 Aug 2025

Terrence

The place looks good when you pull in but it’s a bit sketchy when you look closer,, long term low income tenants live there too, some ok ppl, but some make you remember to lock everything up in the parking lot. They had a pool…it was pretty uncared for and dirty, we actually cleaned it up a bit before going for a swim. Area is within walking distance of lots of things. It’s not a horrible place, but it’s not a great place either. Middle of the road verging on dicey

Leisure Partner

2/10

Poor

05 Aug 2025

Cheryl

Extremely dirty ,bugs! Loud , more bugs!! Refused to refund so i could leave . BUGS!!!

2/10

Poor

03 Aug 2025

Brandy

There's lots of homeless in amd out of one room in particular. Rooms are old and dirty. Didnt feel safe with my children at all. The front staff you cant even hear when he speaks. Overall experience was terrible.

Leisure Family

6/10

Pleasant

03 Aug 2025

Praveen

It was good but checm

2/10

Poor

31 Jul 2025

Kathleen Susan

The room was so dirty, I don’t think it had been cleaned for quite sometime- no screens on windows, bathroom was absolutely filthy- dirty towels, bugs in bathtub, sink on the bedding. We actually didn’t stay the night- checked out around 9 pm. There was drug dealing going on and scary characters around!! Will never stay there again!!

Business

2/10

Poor

29 Jul 2025

john

this property is horrible the pool is dirty the room wasnt properly cleaned there were bed bugs throughout the room the manager is an ignorant jerk whom cant be bothered to assist you with requests the beds have mattress covers to hide the fact that there covered in bed bugs and when approached to address the concern about the bed bugs he denied it siad we qere lying and refused to reimburse us he didnt return our damage deposit necause he claims we trashed his room when all we did was lift the mattresses to verify that a beed bug is what we seen and go figure it was infested with bed bugs i have a short video of them and pictures we put in a bottle now im forced to discard all of my belongings because thats the only way to het ride of them and have to go purchase new cloths because im completely discusted

Leisure Friends

6/10

Pleasant

27 Jul 2025

Eunice

dislike personal living quarters being part of office; messy and disorganized behind the desk
the property is very obviously aged, so it is difficult to maintain cleanliness (which wasn't badly done)
we managed to cool our bed space area by closing the kitchen door and having the air conditioner on all night
no one available at checkout next day (until 10a)
no phone number on the receipt PLUS expedia receipt and hotel receipt are not same

2/10

Poor

26 Jul 2025

Dan

This was the worst hotel experience I've had. There were bugs in the room. The bathroom was filthy and had mold in the shower. The manager was not helpful and walked around with food stains on his shirt. When I asked him questions I couldn't understand a word he said. I would never recommend this hotel.

Self

10/10

Exceptional

25 Jul 2025

Marshall

It had been raining the day and we arrived in the early evening. The owner cleaned the pool and opened it up just for us. My kids really enjoyed this hotel.

Family_with_children

2/10

Poor

21 Jul 2025

Rajeev

2 days before the check-in, the hotel called me to say they are cancelling the reservation because Expedia over booked their hotel. We had to cancel the trip itself because all other hotels were booked / overly expensive by then.

Leisure

2/10

Poor

19 Jul 2025

scott

the place looks good from the outside, but don't let that fool you, have a look at your room before you take it. super outdated, peeling paint, 1960's air-conditioner that couldn't cool a bathroom nevermind the whole room, dirty hand prints on pretty much all the walls. Arrived 5 pm, opened door to 45 C blast furnace, the room reached 25 by 430 am just in time for us to leave, with no sleep. Would not stay there again even if they paid me.

Leisure Friends

6/10

Pleasant

19 Jul 2025

albert

The property really needs some TLC,
and cleaning. The rooms have been smoked in, so masked with an air fresher which doesn't do any good only adds to a very very unpleasant order...

Leisure Family

8/10

Excellent

17 Jul 2025

Clayton

This place is a gem if you are looking for cheap

This place has the worse customer reviews. But overall I don't mind the place. It is a bit dirty and grungy. But very functional. I have a full size kitchen with toaster and coffee maker and a legitimate oven with cooktop. Full size fridge. The pool out back is kept clean and looks fairly nice. There are BBQs onsite as well. Overall good place for the money spent.

Business

8/10

Excellent

16 Jul 2025

Kelly

The room overlooked the pool and the creek. very nice.

Leisure Self

2/10

Poor

16 Jul 2025

Megan

NOT TRUSTWORTHY. I booked a room over a month in advance and paid upfront. The night of my stay, not long before I was going to check in, the motel text me that they overbooked and couldn’t accommodate me. I had to find another motel last minute and pay double. The motel ignored my texts and calls and still have not refunded my money. Do not book here. They hardly apologized and inconvenienced me greatly.

Business Self

2/10

Poor

16 Jul 2025

Rafeek

It’s not a motel, homeless people staying here, really smells bad, not safe, broken windows covered with plastic tape, again not safe, bed bugs, cockroaches, insects everywhere.

Leisure Family

4/10

Poor

15 Jul 2025

Mark

The property manager was rude to me when we checked in. The manager was not there when we wanted to check out. They charged us a $300 damage deposit which I wanted to have refunded on checkout but the office was closed, and there was a lineup at the door for checkouts. The room in general was in very poor condition, microwave was damaged in the coffee pot did not work in the morning. The pool was nice though I'll give them that. Other than that very disappointing. I have to go back and figure out what happened with the damage deposit though.

2/10

Poor

15 Jul 2025

Andrew

Schell Motel cancelled my reservation via a text message two hours AFTER check-in time (I hadn't arrived yet), saying they were overbooked and blamed Expedia. I was left having to find alternative accommodation which resulted in me being out of pocket. When I called Schell Motel they offered no further explanation or alternatives or any support in finding a different place to stay.

Business Self

2/10

Poor

14 Jul 2025

Chrostine

Filthy room with old food on sheets, counters and wall. Promised a refund as we had to find different hotel for the night. Refund did not happen. Went through Expedia and Motel refused the promised refund. Disgusting.

Leisure Family

2/10

Poor

14 Jul 2025

Joe

The room was very dirty. We had to clean it before we could use it.

Leisure Family

10/10

Exceptional

10 Jul 2025

Sandra

I was concerned about this property from previous reviews. But it was great service, pool was wonderful, the bleeding was top notch and my deposit was immediately returned to me when I checked out.

2/10

Poor

08 Jul 2025

Sonia

Bad customer service, employee was rude and not helpful at all. Overall is was a bad experience.

Leisure Family

8/10

Excellent

08 Jul 2025

George

Great spot but not good for customer service, there was rarely anyone at the desk and I didn’t get an answer when I called the number on the note they had on the locked door that said “call if needed” but, great location and great room!!

10/10

Exceptional

08 Jul 2025

GURBHEJ

Service was amazing.

Business_and_leisure Friends

2/10

Poor

07 Jul 2025

Brenda

Fridge had ‘knuckle’ marks from someone punching it. Kitchen area was horrible. Booked for 2 queens and got 1 queen and a double. No bathroom fan but it did have a little window to open with no screen that bugs came in. Window air conditioner that someone could have slid open and came in our room. People living in the motel and smoking weed right outside our window. Deadbolt on bedroom door(strange) Woke up to a court baliff and 2 police officers escorting a tenant out with all her belongs while she was screaming profanities. All for 159$ a night?! Should have been 1/2 that price or less

Leisure Family

2/10

Poor

07 Jul 2025

Sarah

BEWARE
We stayed for 3 nights. When we first arrived we had to wait quite awhile to get our key despite being the only ones checking in. Staff is never around and when they are (the one guy that works during the day) they avoid you. They charge a different amount for a damage deposit for each guest. The place was absolutely filthy. My son walked around the unit for 5 minutes and his feet were black. The blankets were stained or dirty. The pool is filthy. They never once brought us fresh towels and we ran out of toilet paper on the second day and couldn’t find anyone to bring us more. When we were checking out the manager was hiding. When you call the number they don’t answer and their mailbox is conveniently full so you can’t leave a message. They have permanent residents living there who sit outside and smoke pot all night among other things.
It’s just an absolute joke and I would never in my life recommend this place to anyone.
Stay away. Do yourself a favour and pick any one of the nicer places in Vernon to stay. It’s not worth the cheap price.

Leisure Family_with_children

6/10

Pleasant

05 Jul 2025

Greg

Will not stay there ever again

Business_and_leisure Partner

2/10

Poor

04 Jul 2025

Rafeek

Very poor, dirty

6/10

Pleasant

30 Jun 2025

Habtamu

The deluxe room is very spacious but so run down with a broken closet door, 2 knobs missing, precarious ceiling fan with a bare bulb. The light flicked in and off in the double bed room and some broken blinds. It was so run down but actually completely clean.
The pool was dirty and some guests decided to get to the equipment and cleaned it but also put chemicals in and openly said that the test called corn10 and she put 15.
The area is very loud. We did enjoy the walk downtown. And it was actually really clean.

Leisure Family

2/10

Poor

15 Jun 2025

Carlos

First and foremost, the exterior of the property gives a fairly decent impression. However, the issues begin as soon as you step inside the rooms.

The air conditioning was not functioning—something absolutely essential given Vernon’s high summer temperatures. The bathroom was dirty, as were the towels, and there were hairs scattered throughout the room. To make matters worse, the window blind was broken, which was particularly inconvenient since the window was the only way for cool air to circulate.

On Saturday at 7:00 AM, loud music started blaring from one of the rooms, and the staff did nothing to address the situation. The same thing happened again later that night.

However, the most disappointing part of the experience was the attitude of the front desk attendant. He was dismissive and unprofessional when concerns were raised, and seemed visibly annoyed when receiving feedback. Furthermore, he does not allow check-out before 9:00 AM, as he claims it interferes with his sleep schedule. This is particularly problematic for travelers who have an early itinerary or long drive ahead.

In short, if you're looking for rest, comfort, and a welcoming environment, I would strongly advise against staying at this property.

Leisure Family

2/10

Poor

12 Jun 2025

Robby

This place was not good, in fact it was disgusting and dirty with a side of sketchy as hell! The second I drove into the lot it was apparent that I made a mistake. I stayed, reluctantly, and left as soon as I could in the morning. Just avoid this place, trust me!

The people hanging around outside were sketchy, and a lot of them were probably on sketchy drugs. It was horrible! And I'm really not a picky person!

The room wasn't very clean, the floor made my sucks black, the shower was crap and the property did not look well maintained. Apparently there's a pool but I walked along the building and couldn't find it, but probably wouldn't go in just by seeing the building and cleaning standards of the owners.

Just do yourself a favour and find another option. This place is horrible

Leisure Self

6/10

Pleasant

12 Jun 2025

robert

The property was rundown, it’s an older property that has been minimally maintained. The manager said he would be back at 9 am for check out and we left at 9:30 and he still had. It showed up. There was a homeless encampment across the street, which made the stay a bit uneasy. The room was clean considering the age of the building. This place could definitely use some upkeep .

Leisure Partner

2/10

Poor

09 Jun 2025

Gordon

Nothing it's a adump

Leisure Family

4/10

Poor

08 Jun 2025

Erin

Our bathroom was missing a shower curtain, the coffee maker basket was moldy. I’m pretty sure that they only regularly wash the sheets and the toilet. The walls, bathroom sink, and floor were dirty. The bed was comfortable, though lacking in the usual level of pillows and blankets.

It’s sad because this place could be a really good motel with some more daily care and a good scrub. At some point, they were clearly trying to make a nice comfortable place, but the maintenance just isn’t there.

I saw a good relationship between some of the patrons and the owners. And one of the guys who worked there, noticed that our keys were still in the door and gave them to us… overall our experience with them was pretty good but the motel just needs a lot more love.

It was $100 cheaper than everywhere else within a 50 km radius and I suppose we got what we paid for.

2/10

Poor

30 May 2025

ARNOLD

What I liked is that i only had to stay one night

2/10

Poor

27 May 2025

Jean

The key wouldn't work in our door and the hours to book out are stupid on a Sunday to get your deposit back as the owner said he wasn't coming in till 930am on the Sunday and we needed to be in Kelowna by 9am. So we had to leave 8am and he wouldn't come in

Friends_and_family Family

4/10

Poor

17 May 2025

Yashdil

Things were broken.

Self

2/10

Poor

17 May 2025

Md. Mufeezur

Worst place ever, there are saying to take valuables away from your car.Because a homeless can break into your car. There was a portable air conditioning in the room but no hose. Homeless people was all around. Never going to stay here ever again unsafe,dirty,stinky.

2/10

Poor

13 May 2025

DOOYOUNG

Bad bug

8/10

Excellent

11 May 2025

Shayla

I loved the area, it's convenient. The creek is beautiful with the sound through the window. The property has so much potential! The staff was so friendly, especially the young man at the front. It is definitely run down, and could use some updates. But the beds were comfy, it was warm and cozy! It was quiet and I had a great sleep!

Leisure Friends

4/10

Poor

21 Apr 2025

Kim

I didn’t like anything about this hotel, and there is no pool, no towels

2/10

Poor

21 Apr 2025

Jagpreet

Room was terrible, homeless were knocking around

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