Name: Wyndham Garden Pittsburgh Airport
Address: 1 Industry Lane, Pittsburgh, 15275, US

4/10

Poor

03 Aug 2026

Tamara

No soap for shower. No hair dryer. Spider in towels, bathroom door did not close. Side entrance door trashed and would not close, so much for night safety. no lounge/food.All furniture ancient and beat to death with scratches snd dings. Took four trash cans to catch rain water leaking from ceiling in lobby after a storm. Unfinished drywall patches everywhere. missing ceiling tiles… they fell with water leaks… A real sh$& hole. They lied. They are not a Wyndham Garden. They claim to have permission to use the name… At least had hot water and the AC worked. Hole in my room wall where door knob was crushed through the drywall… ughhhh! Stay away!

8/10

Excellent

03 Aug 2026

Rebecca

Nice place near shopping

10/10

Exceptional

02 Aug 2026

Nicole

Breakfast was unavailable and the ice machine looks like it's never been cleaned. Our room was very nice, spacious, and newly remodeled. The property is a work in progress and coming along nicely.

4/10

Poor

28 Jul 2026

Jennifer

Let me preface my review with I have stayed at my fair share of hotels due to travel sports. I am not hard to please and I always read reviews. I booked this hotel due to reasonable price, the fact that it said continental breakfast was included, and the fact that most of the reviews seemed decent. When we arrived, we were immediately notified there is no breakfast available. As we looked around at first glance, the hotel seemed in extreme neglect/disrepair, and I’m not someone who would complain if it was just simply outdated, that’s not the case here. The side doors where it read “key card needed for entry”, all pulled right open without a key card. Zero security. One of the entry doors further down the parking lot was broken and completely ajar our entire stay. There were MULTIPLE code violations for just life safety items. Wires hanging from the ceiling, smoke detector lying on the floor, an exit door completely blocked by plywood. The photos of the hotel online are completely misleading. The parking lot has very little to no lighting as well which felt unsafe. If you’re looking for a cheap place to shower and sleep, go for it.

6/10

Pleasant

27 Jul 2026

Maria

The hotel is in good condition and our room was nice. The entrance to the hotel is not well maintained, we did not have a microwave but staff was very helpful in getting our food warm, it had no breakfast due to understaff. It had a very nice dining area but it was close for now. They told us that the hotel has a new owner and lots of renovations are expected.

4/10

Poor

25 Jul 2026

Larry

They advertised breakfast but did not have breakfast. Worn dated and dirty.

4/10

Poor

25 Jul 2026

Sam

The sheets were clean in the bed was mostly comfortable, but overall the hotel is not well maintained. In the bathroom, the wall was literally falling apart, apparently from what looked like water damage. There was no breakfast included, which was promised on the booking They did not have staff at the front desk most of the time. The bar was not open. It seemed like they were very understaffed. Our room was incorrect when we got there. We did appreciate them offering an extra room, which was nice but overall, if you were looking for a comfortable and clean hotel with nice amenities, this would not be your choice.

4/10

Poor

24 Jul 2026

Jennifer

I’ve stayed at this hotel plenty of times. It’s cheap and close to the airport. This time, the hotel looked its worst. I had to get a different room after checking in because mine was not clean, there were black marks on the bed and one bed was missing a comforter. The staff was very kind, entertaining, and accommodating. She gave us a different room. This room was clean, but the bathroom fan ran all night. The switch didn’t turn it on or off. It was just on.
Outside, the awning looked like a hillbilly had let off fireworks in the shade and completely destroyed the roof. Parts were falling down and hanging. The parking lot was rough, full of filled potholes-which are just as bumpy as actual potholes. This is the worst I’ve seen it. If there had been a sign stating, “ignore our mess. Repairs in process” it would have felt differently. But instead, it looked like a neglected puppy that really could benefit from a Sarah McLaughlin song and a fundraiser.

4/10

Poor

20 Jul 2026

Casey

The outside is falling apart, the restaurant is shut down, the pool is closed, the gym is very limited and not all of it works, the lobby is dirty, breakfast was not available, several rooms were half cleaned with the doors open for over a full day and the exterior doors do not lock.
Positive aspects are that the staff wasn't rude, there was LOTS of hot water available and the rooms were in better shape(not all lights worked, stained sheets & mattress and door bolt missing).

Family_with_children

4/10

Poor

20 Jul 2026

Robert

I checked out after 1 day of a 3 day reservation. 1st room had not. Een cleaned and roof tile had fallen right outside the door. 2nd room key pad broken and had to be reprogrammed. No toilet paper in the bathroom and body gel and shampoo bottles were half empty. Hair in the sink.

No phone in the room so had to make several trips to the front desk to report my issues.

Would not recommend this property PERIOD!!!

Self

6/10

Pleasant

19 Jul 2026

Joey

Property in general was in need
Of maintenance. Chips out of room
And hallway walls. No carpet on floor and it was dusty. Room windows were filthy to the point of being opaque. I got stuck in the elevator for an about a minute and when I pushed the open door button the lights went out. When I hit the button again the lights went back on. Then the doors opened. Parsons smoking week outside the entrance when I pulled in. Parking lot was disintegrating and many spots. Would not not stay there again. Thanks!

Self

2/10

Poor

19 Jul 2026

Derek

Both the hotel website and Expedias website is beyond wrongfully advertised! The Hotel was a complete dump. Hallways, Rooms, and reception was filthy uncleaned. The entrance ceiling was literally missing and falling apart along with ceiling damage inside and leak stains. The rooms were very filthy half assed cleaning attempt where gross hair and stains on blankets and bathroom made us cringe. I took photos to share with review and will be demanding refund! The lady at desk had to reassign our room 3 times cause the door panel ran out of batteries for key card to work and their maintenance staff quit and brand new hire left at 5 for the day. The pool has not been open clearly in years along with the restaurant on site. They also falsely offered breakfast with stay and stopped that months ago due to staffing. This hotel clearly appears to be shutting down and close to closing its doors, desk staff even agreed! The WiFi drops in and out, and to top our stay off my Wife got stuck in the elevator and had to get fire department to pry her out!!

Friends

8/10

Excellent

12 Jul 2026

Patrick

Met all our travel needs!

Self

2/10

Poor

11 Jul 2026

Kaitlyn

I was very disappointed that breakfast was not available. I would never book a hotel that didn’t have continental breakfast. I wish I was told before I booked the hotel that breakfast would not be available. I feel like breakfast is included in the price I paid for a night at the hotel.

Family

10/10

Exceptional

07 Jul 2026

Tara

Very nice room, easy to get to. Would stay there again!

8/10

Excellent

07 Jul 2026

Erika

Overall, it was a good value for the price.

2/10

Poor

05 Jul 2026

Lori Van

Place is absolutely NOTHING like the pic on their site. The ceiling of the entrance where you check in, was falling apart, and I mean gaping holes 20X20 feet holes. No gym, no restaurant, no vending machines. Key cards to the room didn’t work, maintenance had to come and pick the lock apart to use a key to get us the room, then they told us if we left the room, we had no way to get back in. Hallways had holes in the walls with plaster patches, carpets were FILTHY. There were piles of trash out front on the hill buy the entrance. When I checked the mattress for bed bugs, the were human bodily fluid stains on the mattress. We flew all day and It was midnight before we checked in and too late to find another place. Slept in my clothes on top of the blanket. Would have been better off at Motel 6 or Bates Motel. Took pics of everything. Felt bad for the front desk ladies, when I mentioned the problems, they looked soooooo embarrassed. DO NOT BOOK THIS HELL/HOTEL. Very disappointed for a Whyndham. Nightmare place!

Partner

4/10

Poor

29 Jun 2026

Ken

Bed was comfy. Toilet seat loose, holes in shower curtain. Restaurant closed for over 1 1/2 years,nobreakfast. Mold affected my allergies

Self

8/10

Excellent

29 Jun 2026

Bradley

Website said breakfast included but there was none. Otherwise room was very clean. Staff indicated hotel was recently repurchased and would be undergoing renovations in the near future

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Dianne

The staff is the best part of the hotel. The front desk lady was courteoussy and professional.

Family_with_children

2/10

Poor

28 Jun 2026

Kirsten

There was no breakfast, when the website advertised breakfast and there was no prior notice. Half the equipment in the gym was not operational. The facility was very dirty. There was dog paw prints on our bed sheets. And when we informed the front desk, all she did was take notes there was no offer on getting new bed clothes.
0/10. Will not be recommending to friends and family.

Partner

6/10

Pleasant

28 Jun 2026

Kevin

It is not around any restaurants you have to go through an industry park to get to the place and the roof on the car port is falling down. Bug in the shower . Shower water goes all over the floor. Floor was not cleaned in too. No breakfast in mornings. Put us on top floor at end of hall. Did ask why the next day and she said we could have ask for different one. Didn’t check in to late just wanted to get to room.

Partner

2/10

Poor

27 Jun 2026

Seth

So bad we ended up getting another hotel

4/10

Poor

26 Jun 2026

Michael

The only thing saving this place from a 1 star review was the room itself. Clean and updated, not bad for a 1 night stay. The rest of the place is falling apart, from the entrance to the hall ways to the elevators, it should probably be condemned! Don't let the amenities fool you, like it did us. The pool is closed, the bar/lounge is closed, there is no breakfast, heck they don't even have sodas or toiletries available for purchase at the front desk. As a bonus the room next door had a dog locked up in it whining and barking all day!!! Definitely not as advertised!!

Partner

2/10

Poor

22 Jun 2026

Teri Lynn

Keys never worked. Musty. Janitor pries open the door.
Not enough towels for the number of people.
Lights didn't work, plugs inside didn't work.
Really pretty horrible.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Kenneth

The pictures of the property are very misleading. You would thing the 6 out of 10 rating they received was not correct. Then you arrive and begin questioning your choice of hotel. I arrived at night. I passed the road sign because the sign wasn’t working. Once I found the road to the hotel I was shocked how poorly maintained it was. There were huge potholes and I had to take it slow. Once arriving to the hotel I was surprised to find there was no continental breakfast or for that matter any food on the premises. Glad I always bring something to snack on. Check in went well, no issues there. I got on the elevator and noticed there was a spill and trash on the floor. Once I arrived to my floor I noticed that the carpet could need a good vacuuming. Walking to my room I saw several areas in need of repair. There was a door to one of the rooms left open, not sure why. Once entering my room i noticed some stains on a few of the pillows, but otherwise the room seemed okay. I was tired after a long day, so I made the best of it. I got up in the morning to check out and left my key in a box, as there was no one at the desk. I walked out of the hotel to notice some severe damage to the eave and several more potholes in the parking lot. This hotel is in serious need of repairs. I would look for other hotel options in the area.

Self

2/10

Poor

15 Jun 2026

Ashley

Didn't even check in, was that bad

6/10

Pleasant

15 Jun 2026

Charles

Staff was very friendly. Good for a one-two day stay before checking out Pittsburgh/Monroeville.

Self

6/10

Pleasant

14 Jun 2026

Cera

Very nice room and very clean. I opted to pay for my stay when I got there and was hit with a $50 refundable fee that I did not know about. When I booked, my total for 1 night was $92, I ended up having to pay $140. I also specifically booked this hotel because they offered continental breakfast. When my husband and I arrived, there was a sign printed out at the front desk saying that breakfast was currently unavailable! If I had known this prior to my stay, I would not have booked this hotel! Our room was nice, but the bathroom was TINY. My husband is about 6' and had to duck to be able to get under the shower head. The tub was also super slippery when I stepped into it from the sides of it being super slanted and it took a while to get hot water.

Partner

4/10

Poor

14 Jun 2026

jennifer

The bed/bedding was great. I slept wonderfully. The AC worked well. Parking was convenient to the main door.

The floor in the room is laminate. Not a problem, and most likely cleaner than carpet, but it was clammy/cold from it being humid and the AC blasting. I didn't care for the flooring. The TV, fridge, four lamps and clock were all unplugged. The dresser top had glass over it and it was dirty. The door was 'loose' and flimsy - not solid. I slid the big chair in front of it for safety reasons.

The entire place is outdated and not well kept. The tables in the lobby were filthy (dust, fingerprints). The elevator walls had worn/torn wall paper. A corner/wall was crumbling where something/someone had hit it. The people at the desk weren't friendly. It was lack luster all around.

I visited this hotel 20 years ago and it was considered, at that time, to be a premium hotel.

4/10

Poor

14 Jun 2026

Shyleigh

The room was remolded nicely however, the pool was completely unusable, there was no breakfast, only two of lamps in the room worked, the roof outside is falling and the one emergency stairwell was almost completely unlit. When bringing these issues to the attention of the staff and manager on property they were unhelpful, and didn’t care. The best they gave us was the franchise managers email to send him an email. So while the sheets were clean and the property would’ve been great had the staff kept up with, what was supposed to be a beautifying engagement trip caused some great grief and frustration.

Partner

6/10

Pleasant

12 Jun 2026

Kylie

False advertisement. They do not serve breakfast. Poor customer service.

Partner

2/10

Poor

12 Jun 2026

Matt

When I checked in, the lady said the server was down and couldn’t run my card to pay. So I had to fill out my information on paper, which I found very sketchy and unprofessional. I was never given a receipt for my stay either. But found out on my checking account it was more than I was quoted.

Self

2/10

Poor

12 Jun 2026

Sozi and Meriel

One of the worst hotels I've ever been too. It was dirty. There was a broken smoke detector in our room, 237, which violates code. It was disgusting.

Family_with_children

4/10

Poor

12 Jun 2026

Ashley

The bed was good, other than that the roof seemed to be falling down and the outside was terrible. It was run down. The place has a lot of potential. The staff were very nice.

Friends_and_family Friends

2/10

Poor

11 Jun 2026

Sreekanth

I arrived at the hotel around 10:00 PM with my young child, who was not feeling well and was already cranky from the long day of travel. To my surprise, I was informed that my reservation had been canceled. The front desk agent initially claimed that she had tried to contact me by phone. However, when I politely asked which phone number she had called, she was unable to provide an answer.

Instead of showing any empathy for the situation, she repeatedly blamed Hotels.com, stating that it was their responsibility to contact me and \"not her job.\" Her attitude was dismissive and unprofessional throughout the interaction. At one point, she essentially told me that there were plenty of hotels in Pittsburgh and that I should go find somewhere else to stay. There was no apology, no effort to help, and no concern for the fact that I was traveling with a sick child late at night.

When I asked about a refund, I was told to contact Hotels.com because they should have already processed it. After reaching out to Hotels.com, they had to contact the hotel themselves to verify the cancellation, which only added to the frustration and inconvenience.

Mistakes can happen, but the complete lack of customer service, accountability, and compassion in handling this situation was unacceptable. A little empathy and a willingness to help would have gone a long way. Unfortunately, this experience left a very negative impression, and I would think twice before booking here again.

Friends_and_family Family

2/10

Poor

11 Jun 2026

Keith

Pool was closed and filled with leaves. The structure was falling apart the owner and workers must be pocketing any profits because it obviously doesn’t go back into the establishment. When i booked it said complimentary breakfast but that was a lie! Which was the most irritating part bc i was hungry so i had to unexpectedly spend more money on breakfast. Wouldnt stay here again👎

Partner

4/10

Poor

11 Jun 2026

Lesley

We stayed here for one night to have a place to sleep after an event. The hotel was affordable, parking was super easy, and the staff we encountered were incredibly kind and friendly. They offered coffee in the morning (no other refreshments), which we really appreciated because it actually tasted great.

While the main bedroom area was decently clean, the rest of the property has some severe maintenance and cleanliness issues. The building itself is poorly maintained; for example, the front awning outside the lobby has visible holes and dangling wires, and the bar/restaurant was closed.

The biggest issue for us was the bathroom, which unfortunately was a deal-breaker. There was an onion left in our sink, the toilet paper holder had been completely ripped off the wall and was just sitting on the counter, and 3 out of the 4 overhead vanity lamps did not work. Furthermore, the shower was very dirty and had prominent rust spots.

We didn't bring these issues to the staff during our short stay because they were so sweet, but a clean, functioning bathroom is a must for us. While it served its purpose for a quick night's sleep, the poor maintenance means we unfortunately won't stay at this property again in the future.

Friends_and_family Friends

4/10

Poor

09 Jun 2026

Jeremy

This place wasn't great. The room itself was fine, if a little dusty and musty. I didn't interact with the staff beyond checking in and out, so they might have been nice, but I saw no signs of the free breakfast. This place is in dire need of an upgrade. The secluded location adds to to the creepy factor.

Friends_and_family Friends

2/10

Poor

08 Jun 2026

Meg

Filthy, t

2/10

Poor

08 Jun 2026

jamie

This hotel needs torn down and rebuilt ! Entrance is caving in , hallway walls are chipping off , garbage overflowing all over property , restaurant closed .

Partner

6/10

Pleasant

08 Jun 2026

Marjorie

Great place to stay for early morning Flights from Pittsburgh International Airport. The room was comfortable but there are no amenities.

Self

4/10

Poor

07 Jun 2026

cathy

the desk staff was nice but the entrance to the hotel and the outside of the hotel in general was very unclean with cigarette butts littering the front entrance. The tv in the room we had at first was broke and no one onsite to fix and the room had an overpowering smell of disinfectant or something. no breakfast as advertised and no restaurant as listed. they did switch us to a king bed room to remedy the tv situation

Business Family_with_children

2/10

Poor

07 Jun 2026

Steven

Could not check into the hotel because it was overbooked.

Self

2/10

Poor

07 Jun 2026

kevin

Room was very dirty, found a open paper clip under the sheet, garbage over flowing in all garbage cans outside of front door. Breakfast and bar area does not exist, would not print out a final receipt as said i can only get it through Expedia which wasn't even the site i booked through. Very old and dirty lobby, bathrooms in lobby had sticky floor and no toilet paper in woman's bathroom. Pictures they show are not even close to the hotel you will arrive in. Wyndham should be ashamed to have their brand on this hotel.

Partner

2/10

Poor

07 Jun 2026

Cherie

DO NOT MAKE WASTE YOUR TIME OR MONEY ON THIS DUMP!!! i mean unless you like unprofessional staff or lack there of, a place that looks like time forgot, the lack of maintenance of areas inside and out, pot holes everywhere, a falling down car port area that looks like it will fall on you at any moment or at least have some asbestos dust to give you that \"glow\" or something! or maybe youd like to have that \"hotel back in the cut hidden away so no one knows where you are but still just shady enough to make you feel like you may get ganked in the parking lot\" kinda feel! i know i didnt! especially for what i had paid for!!! i have plenty of pictures to show why, let alone the very unprofessional people \"working\" the front desk. restaurant/bar is NOT open or available, breakfast is null and void as well. of what was once a pool is now a huge trash pit! one worker was seen going to their car and blazing it up for over an hour when they were supposed to be cleaning rooms! they kept turning people away from rooms even though they had made reservations MONTHS in advance, in DECEMEBR TIME FRAME! and they were not going helping these people at all with any other options! we were very disappointed in this hotel!!! STAY AT YOUR OWN RISK, BUT YOU HAVE BEEN WARNED!

Friends_and_family Family

4/10

Poor

07 Jun 2026

Lana

Parking lot was terrible, parking lot trash not taken out the whole time we were there, system was down so everything had to be done on paper, toilet in our room wouldn’t flush correctly, shower grout was moldy/rusty, breakfast wasn’t available (not a deal breaker), and pool isn’t open (also wasn’t a deal breaker)

Partner

2/10

Poor

07 Jun 2026

Zak

Never again

Partner

2/10

Poor

06 Jun 2026

Aaron

The whole place is falling apart, advertised amenities are non-existent, mold, water damage, and broken lights and furniture in the rooms. The staff don't seem to care about anything. The hotel double charged my card and then said they wouldn't do anything about it that I'd have to dispute it with my bank if I cared so much.

Utterly awful.

Partner

2/10

Poor

06 Jun 2026

Jeff

This experience was a disaster. When i arrived with my two elderly parents, we were told there were no rooms despite us having 2 reservations. The person at the front desk was rude and unprofessional. While she spoke to is, she was also carrying on a conversation with an irate guest who had roaches in her room and a broken connecting door to a neighboring occupied room. The employee handled it in an incredibly unprofessional manner.

I don’t know how Wyndym pits their name on this. The grounds were a mess, portions of the ceiling in the entry were falling in, and the place was generally dirty and unkempt. Embarrassing for Wyndham and Pittsburgh.

Family

2/10

Poor

06 Jun 2026

Robert

We were turned away and did not get a room. No options. Please refund my money.

Partner

2/10

Poor

06 Jun 2026

Hillarie

Hotel is very run down and dirty. The front desk staff were rude and extremely slow checking us in. I would not stay there again.

Partner

6/10

Pleasant

06 Jun 2026

Jana

My check-in was very easy and quick. The person at check-in was so nice and friendly! My room looked very nice however, the air conditioner was so loud, that I was unable to even hear my tv regardless of how loud I turned it up. The toilet was constantly running and the bathtub had a slow drain so the water would puddle on my feet.
This review is not to tear it down bc I honestly would stay here again, they just need to fix a few things bc the room was beautiful

Self

8/10

Excellent

04 Jun 2026

Robert

Facility does not offer the free continental breakfast as advertised.
We were not aware of the $50 charge on the account that is waived once the room passes with no damages. Not a big deal but was a surprise.
Front desk was very helpful explaining this to us.
Outside really needs some sprucing up.

Partner

6/10

Pleasant

02 Jun 2026

Charles

In serious need of rehab. Ceiling falling in over portion, very large pothole at entrance to parking lot. Rooms need rehabilitation. Breakfast bar closed.

Partner

2/10

Poor

31 May 2026

Philip

Those hotel was trash we went in the floor was sticky the sheets where yellow there was blood on the side of the box spring of the one bed white stuff all over the table. The place looked like it was Falling apart.

Family_with_children

6/10

Pleasant

29 May 2026

Adeijae

No continental breakfast even though it's advertised as being provided. This hotel is off the beaten path, so having a small breakfast would have been nice. The floors in the room were dirty!!! I asked the front desk attendant for a broom and was told she didn't have access to a broom. The tables have USB-C ports and regular outlets. Only the USB-C outlets worked in my room. It was OK for what I needed, but I don't think I would recommend this hotel.

Family_with_children

2/10

Poor

26 May 2026

Juan

Major potholes on the main road to entrance even near the front of hotel entrance. Mezzanine ceiling to entrance is falling apart with huge holes. Parking with empty bottles and condom rappers. No microwave, fridge not working, bathroom not fully cleaned with hair and apparent pee stains on the floor by toilet. No breakfast served as advertised in website, power outlet to desk not working I had to unplug lamp to plug in my laptop. Worst stay I ever stayed at and if I could gotten a refund right away and stayed elsewhere I would have done so. This place should not be advertised by Expedia.com at all. Not recommended for anyone including families. Expedia should be making monthly site visits to see if these hotels should be listed for business thru 3rd party websites like this one. I have pictures to prove everything I mentioned and will use social media to deter as many potential customers as possible. Disgusting and false advertising for breakfast and cleanliness.

Self

2/10

Poor

26 May 2026

Nelson

They do not have the continental breakfast that is advertised here on Expedia. The bar is also not in service. Terrible hotel; I do not recommend it. It is nothing like the photos shown here on Expedia.

Partner

4/10

Poor

24 May 2026

Jerome

Hotel is “under renovation” but curtains were falling off the windows. We asked two days in a row to have room serviced. No response. We finally asked for a black garbage bag and emptied garbage ourselves. Five days worth of dirty towels, floors were dirty, no breakfast served, no amenities offered. Ceiling on drive thru was falling down, road to property in very bad repair. All in all, a very dissatisfactory stay.

Partner

10/10

Exceptional

23 May 2026

Sushmitha

Great stay! Clean and comfortable room, friendly staff, and a convenient location. Check-in was easy, and everything met our expectations

2/10

Poor

23 May 2026

Dolma

Hotel is not clean , we were supposed to get breakfast as completely. But no breakfast

4/10

Poor

21 May 2026

Tonya

The place was a mess. I expected a modest lodging, but this was beyond the pale. The cover over the entrance where cars pull up had a massive hole in it with sheetrock hanging down from it. It looked like no one had even attempted to tidy it up and it stayed just this way the entire time I was there. The staff were friendly enough, but I came down in the morning to a sign that simply said there was no breakfast. There was no reason given - just that breakfast wasn't available.

Self

2/10

Poor

20 May 2026

Steven

Trash

4/10

Poor

19 May 2026

Krishna

My stay at Wyndham Garden Pittsburgh Airport was extremely disappointing and frustrating. The only positive part of the experience was that the staff members were polite and tried to help whenever possible. Unfortunately, everything else about the stay was unacceptable.

The phone line in our room did not work at all, which meant we could not contact the front desk from the room or request any room service. Every single time we needed anything — towels, toiletries, coffee, or other basic items — we had to go downstairs ourselves to pick them up. This was incredibly inconvenient and not what anyone expects from a hotel stay.

What frustrated us even more was that the hotel advertised breakfast during booking, but there was absolutely no breakfast available at all. Nothing was offered in the morning despite it being listed online. This felt very misleading and dishonest.

Overall, the hotel experience did not match the standards or amenities that were advertised. Between the broken room phone, lack of service, constant inconvenience, and missing breakfast, the stay was not worth the amount paid.

Due to the poor experience and false advertising regarding breakfast and services, I believe a partial refund is absolutely justified and should be provided.

Partner

4/10

Poor

19 May 2026

James

The property is in poor shape. The driveway has pot holes. The carport ceiling is falling in. All the trash containers are overflowing and trash is everywhere. Cockroach in my bathroom. No continental breakfast as advertised. Will be staying somewhere else next time. Exterior door is stuck open and sealed with plastic.

Self

2/10

Poor

16 May 2026

Noor

Terrible terrible terrible

2/10

Poor

16 May 2026

Sherif

To consider this option unless you have to stop and sleep.

Family

4/10

Poor

16 May 2026

Tom

On hotels.com this property was listed as having breakfast. When we showed up in May 2026, property renovations meant that there was no breakfast and not even coffee, beyond the meager in-room pot.

4/10

Poor

16 May 2026

JoAnn

Hard to find. Road into hotel was filled with horrible potholes. Front entry way concrete has rough and had a huge hole. Roof was filled down. Outside of hotel was very dirty and had trash everywhere. Front lobby had restaurant/bar blocked off, not in use, and could tell it probably hadnt been for some time. Front desk clerk was sitting in the lobby chair, watching tv. Was not professionally dressed to determine if she was an employee or just a guest. Elevator and halls were also in need of cleaning and attention. Room 207 is where we were and it also need attention. Floor were so sticky that our shoes stuck to them when walking. Bathroom amenities were also in need of cleaning. Multiple rooms had window shades open that you could see into the rooms and yet they had not been cleaned by housekeeping. 206 door was propped open the entire time we were there, and piles of dirty laundry. If we could have cancelled without paying a penalty, we would have left and found somewhere different to stay. Pictures on the web is no where near the current status of this facility by any means.

Partner

10/10

Exceptional

15 May 2026

Kalena

Great room, very nice staff, secluded location and the only downfall is no restaurant on site. However, you're surrounded by them within a five minute drive. Overall, we love it there!

Partner

2/10

Poor

10 May 2026

Francisco

The first impression was terrible. The people seemed sketchy, and the lobby was dirty and outdated. The roof over the main entrance had a large hole in it and did not look safe at all. There were people fighting in the hallways in the middle of the night, and the walls were paper thin. I could clearly hear the family staying next door the entire time.

I also overheard other guests complaining about fridges in their rooms and toilets not working, so when I got to my room I checked ours immediately. Sure enough, the tub was clogged and the water would not drain properly. The refrigerator was not working either.

Although it is advertised as being close to the airport, you actually have to drive in a large loop to get there, and it ended up taking about 20 minutes.

I would not stay here again.

Family

6/10

Pleasant

09 May 2026

James

Needs updating and repairs ie roof on entrance

Family

6/10

Pleasant

04 May 2026

Victoria

We were not told that this location had limited maid service only (offered only every 3 days). It was only upon asking on our 2nd night when we realized our room had not been given extra towels that we realized was not \"changed over\". When we did ask for extra towels or extra body wash, it was like asking for GOLD. She didn't have any additional face towels and no additional body wash. There was never any breakfast offered. Heaven forbid you ask for extra coffee for your room each day. As you can imagine, no coffee in the morning is no good. The hotel is outdated and needs an renovation very much. As soon as you pull up to the entrance, the ceiling is completely damaged. Lighting throughout the hotel needs an update. There is inadequate storage space for clothing, no doors on closet, the ice machine doesn't work on the 3rd floor so you have to go down to the 1st floor and down the hall) and no channel listing for the TV. I wanted to like this hotel a lot more but it's very difficult to do.

Family

4/10

Poor

03 May 2026

Mandy

Pulled up to an empty parking lot. The canopy over the entrance had holes in the roof/falling apart. Curtains in the rooms were dingy. The lobby was dark and appeared that maybe they were remodeling however there were no construction workers during the week day when we pulled in, or any signs stating they were under construction. I asked to cancel our reservation and left.

Partner

2/10

Poor

03 May 2026

Richard

Bar has been closed for months, no breakfast, exterior drywall is falling. I left an item and told the staff exactly where I left it and was told that nothing was found. I called a couple hours from when I checked out.

Friends_and_family Friends

2/10

Poor

01 May 2026

Bryan

After driving 9 and 1/2 hours finally arriving at our hotel we see the roof you pass under in the parking lot looks like it's falling apart but I understand construction happened so that's fine I guess. But then we walk inside. Wait for the employee at the front desk to come in just to find out that the room we reserved plenty of time prior to our stay was not available anymore. So instead of having two beds like we requested, we had one room with one bed which is fine. We didn't plan on spending too much time at the hotel in the beginning. Just a place to sleep is all we needed. We get into our room and for some reason the bedside table lamp has the cover upside down. For some reason the headboard in the bag is cracked all over and little couch in the corner was stained And not a small stain. It was a pretty big stain right in the center of the seat. Getting towels was difficult. It seemed like they were always missing and the air vent in the bathroom did not work. So when you take a shower the whole bathroom starts filling up with steam. Obviously the roof starts getting wet from the humidity from the shower. My father who was staying in the room with me even fell in the tub. The staff was kind but that can only get you so far and then to get to any restaurants nearby, you'd have to hop on the highway Just to get a quick bite overall, not the best experience

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

BOHDAN

Needs a food truck and renovation

10/10

Exceptional

27 Apr 2026

Vinod Gajavelli

The room experience was terrible
Breakfast was not available but mentioned as included during booking! Plug points were not working.
Most importantly the main door was not locking and the staff mentioned they dont have anyone to fix it and have to wait till the next morning which was ridiculous and safety concern! I asked for a full refund which is yet to be processed

Friends

4/10

Poor

27 Apr 2026

John

No breakfast provided(which it said it had), very gross designed building, but the room was clean. Never once made our beds or provided new towels.

Family

4/10

Poor

25 Apr 2026

Steven

This place is looking rough. Lots of property damage and they just happened not to have breakfast the whole time we stayed. The staff was really nice, but this place needs a lot of work.

2/10

Poor

25 Apr 2026

Latonia

False advertisement..no free breakfast no inside bar!

Friends

4/10

Poor

24 Apr 2026

Sherri

The sole reason we choose this hotel was that breakfast was included. There was no breakfast!

Family_with_children

8/10

Excellent

24 Apr 2026

Alexander

The room was comfortable, staff was friendly. The property (exterior) seems to need some attention to include the drive up, portico, and parking lot. The rooms appear to have renovated recently, but the outside…

Friends_and_family Family

2/10

Poor

21 Apr 2026

Breanna

Hotel was dark and looked run down. Only one elevator worked. Elevator would make a loud bang, like a cable broke. when it would come to a stop. Lobby was poorly lit and restaurant was closed.

Partner

2/10

Poor

19 Apr 2026

Veronica

When we arrived we were told they were sold out and wouldn't honor our reservations.

Business Family_with_children

2/10

Poor

19 Apr 2026

Gianpaolo

This in no way shape show host guests. The most run down hotel.

Family_with_children

2/10

Poor

19 Apr 2026

Leo

We booked two rooms prior to arriving for a late check in. Arrived at the Wyndham with children and they had gave our rooms. Extremely frustrating! Especially when we had reservations.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Nicholas

Good parts: comfortable bed

Negatives: overall condition of the hotel was poor, everything is old, tv remote did not work, dark hallways

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Eder

Great stay

6/10

Pleasant

12 Apr 2026

Lettice

Seemingly clean room. Surface areas just a little grungy. Bathroom was suffering from water damage and the tub wouldn’t drain properly. We were there for two nights and didn’t have any housekeeping services over the weekend. The continental breakfast was a lunch bag containing a muffin, a granola bar, and a yogurt with no spoon kept in the refrigerator. Definitely a get what you get vibe. I would not stay there again.

Partner

6/10

Pleasant

10 Apr 2026

Willy

Smelled like poop

Partner

2/10

Poor

02 Apr 2026

Kimberly

We stayed at this property for one night and reserved two rooms. Unfortunately, one of the rooms we were given had not been cleaned at all. There were no pillowcases on the bed, the pillows were left on the floor, and the curtains were wide open as if the room had just been vacated. There was trash still in the trash can, and the bathroom had clearly been used multiple times and not serviced.

To make matters worse, we were told at check-in that a bagged breakfast would be provided the next morning. However, when we followed up, the hostess stated that there was nothing being given out. This was very misleading and felt like false advertising.

Overall, this experience was extremely disappointing. Cleanliness and honest communication are basic expectations when staying at a hotel, and unfortunately, neither was met.

Family_with_children

4/10

Poor

27 Mar 2026

Claudia

It was painfully obvious this place has been L O N G neglected. Only 1 ice machine was working, a sign on the elevator advised that there would be no water from 10:00 am-noon, the portico had a huge hole in the roof,
the outside door by the only operating ice machine had plastic taped over it and air blowing through (so it was obviously unsecured). We advised the young woman at the front desk that we had spotted a sketchy looking young man out by the dumpsters when we arrived, and later, after returning at night after dinner, he was still out there. I didn’t see any evidence of security staff and we worried that she was left alone.
Piles of dirty sheets in the hallway were still there when we checked out.
That being said, the room itself was clean, and we left a tip for the housekeeper.
The hotel itself is in a very odd location, accessed by a long drive through an industrial park, and the driveway full of potholes. I was advised it had been a former Sheraton, but purchased by Wyndham 10 years ago.

2/10

Poor

24 Mar 2026

Gregory

The first room we were in the toilet wasn’t working properly so we had to get another room the next day because there was no maintenance personnel working at that time.
The next day our tub drain stopper was broke.

The tv channel would only change channels going forward and not reverse. Also vent in restroom was loud, vent motor can be be heard through out the day and night. The staff was very friendly and helpful.

10/10

Exceptional

22 Mar 2026

Randy

Only stayed briefly, but room was clean and bed was comfortable. The floors were laminate wood..which was a bit different, but it was nice

Self

4/10

Poor

21 Mar 2026

Dorothy

Even the cost was attractive, the hotel is in poor condition. The entry was dirty, the TV did not work and the bathtub was chipped. On a positive note, the bed was comfortable. I will not stay at this hotel again.

Friends_and_family Friends

6/10

Pleasant

21 Mar 2026

Sarah

Okay gym| water leak in bathroom | nice room | easy check in and check out

Partner

8/10

Excellent

15 Mar 2026

Odell

Look the reviews about the doors not closing is because the handles are not installed correctly, regardless it’s a cheap hotel that’s 10 minutes from the airport… the room was clean. The lights and plugins don’t all work, but the bed and air conditioner work. It’s not somewhere to brag about staying. It’s a heck of a lot better than waking up at 5 am to drive 2 hours for an early flight. I will use it again. Gym had dumbbells up to like 45 or 50 that’s a plus, and the parking was free. You get what you pay for

Partner

10/10

Exceptional

08 Mar 2026

Maria

Nicr

Friends