Extended Stay America Pittsburgh Carnegie

United States , Pittsburgh - PA
CARNEGIE, 520 N Bell Ave
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100 reviews shown

2/10

Poor

25 Apr 2026

Rebecca

They gave our room away we had booked for the NFL draft for over a year

We had no place to stay

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Rebecca

Room was very clean and well stocked with towels and toiletries. Very impressed with how friendly staff was. My only complaint was the key cards kept not working, so I kept getting locked out of my room. Other than that, I was very impressed… especially with such a decent price!

Self

2/10

Poor

10 Apr 2026

Jeffrey

I had a late check in. It seemed like a bother that I even wanted to stay there. The almost wouldn’t let me stay because it was after midnight. Even though I had booked my room 40 minutes earlier and it was after midnight when I booked it.
The room was clean. The air conditioning never kicked on and I woke up sweating.

Partner

2/10

Poor

24 Mar 2026

Nikhil

Not to go for family, not to go for anybody, I would not recommend. It was a total waste of money. I checked in, the hotel was in such a shape that I just put my bags and left the place until next day just to pick my bag and checkout. I couldn't stay there for a minute as well.

Family_with_children

2/10

Poor

06 Mar 2026

Misty

I did not wind up staying. I felt unsafe. The door was half off hinges. Room was clean but felt dingy.

10/10

Exceptional

13 Jan 2026

Harry

Check in was quick and room was ready and very nice.

Self

8/10

Excellent

12 Jan 2026

Emily

Based on the mixed reviews of this location, I had some concerns booking there, but the price swayed me to do so. Overall we were very pleased. The furniture seemed worn and there were no frills, but for the cost, it was a comfortable place for a night. Would definitely book again.

Partner

6/10

Pleasant

11 Jan 2026

James

Great staff and room was clean enough but smoke detector batteries needed changed , no back on remote and under the bed was filthy but it was worth the money

Friends_and_family Friends

10/10

Exceptional

09 Jan 2026

Donald

Staff were very helpful and pleasant.

Leisure Family

10/10

Exceptional

11 Dec 2025

DAVID

Clean and quiet

Leisure Partner

10/10

Exceptional

01 Dec 2025

Margaret

The room was clean and everything worked. The front desk was very friendly and helpful. Location near major roads made travel easy. Would use this property again.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Joel

Yes. Staff was helpful.

4/10

Poor

23 Nov 2025

Jami

The whole place smelled like smoke. There was no hair dryer or coffee maker in the room like most hotels. Also, there was suppposed to be a grab and go breakfast but there was nothing and the girl at the desk said they were out of everything. The people checking us in and out were nice but everything else was not great.

Leisure Family

6/10

Pleasant

19 Nov 2025

Michael J

The room could have been cleaner. Location is a little difficult to find, but it is very close to downtown for the price. The main issue was the lack of staff. When I arrived, the person staffing the desk could not actually check me in; I slept in the room and checked in the next morning, but I couldn't get on the internet. In the early morning, there wasn't anyone behind the desk for a while. When there was, they weren't able to help me with getting on the internet easily. I travel for work, and I need internet access.

Business

2/10

Poor

09 Nov 2025

Antonio

The room had cockroaches in it

Leisure Family

2/10

Poor

04 Nov 2025

Jesse

Room wasn’t able to be checked in for 3 hours after it should have been ready because they were “cleaning.” We finally get inside the room and what do we find? Cigarette burns in the carpets, furniture was in shambles, stains all over the walls, bathroom was disgusting, and the smell of smoke was so over powering it caused multiple asthma attacks in just the 40 minutes we were there. Had to book a different hotel across the city to stay for the night the room was so bad. When I spoke to the desk clerk they said “Nothing we can do about it.”

Leisure Family

4/10

Poor

02 Nov 2025

Jeffrey

Room was dirty and had a bad odor to it. Windows wide open with out a screen. Will not return there

Leisure

2/10

Poor

13 Oct 2025

James

A literal roach motel. Was kicked off the property after 1 night of a 3 night stay after showing photos of the roaches I killed in my room to the front desk.

Securing a last minute replacement room for my son and I at another hotel cost us $1200.

Simply criminal behavior.

2/10

Poor

21 Sep 2025

Jacqueline

Terrible stay

No hot water from beginning to end. Not offered compensation.

Friends_and_family Family

6/10

Pleasant

16 Sep 2025

STEPHEN

Weird smells in the hallways and the ceiling had silly string from a previous party.

Leisure Partner

6/10

Pleasant

10 Sep 2025

Jessica

Had several dogs barking thru out the hotel and at night was woke up by barking

Business

8/10

Excellent

25 Aug 2025

Everett

Very convenient

Leisure Friends

4/10

Poor

09 Aug 2025

Desiree

The room smelled strongly like cigarette smoke. There were burn marks in the carpet, on the chair, and on the sink from burning cigarettes. I wouldn't stay again.

The staff however was very friendly.

Partner

10/10

Exceptional

01 Aug 2025

Richard

It was a nice place.

Business Family

10/10

Exceptional

21 Jul 2025

Elia

Great stay! Highly recommend.

Leisure Friends

4/10

Poor

12 Jul 2025

Michele

Bedbugs....

10/10

Exceptional

09 Jul 2025

Diane

Great value for the money. Room was clean. Property was nice.

Business Self

8/10

Excellent

05 Jul 2025

Jason

Older location and not walkable but 1/2 mile from stores and restaurants. 10 minutes from downtown. Clean and maintained but older. Friendly staff. Would stay there again.

Leisure

10/10

Exceptional

07 Jun 2025

Dustin

Friendly Staff!

Business_and_leisure Self

2/10

Poor

01 Jun 2025

Michael

Terrible

I never stayed I arrived at the hotel and they said I didn’t have a room that they overbooked and I had already called earlier that day to confirm and I had already paid for the room

Partner

4/10

Poor

30 May 2025

Larry

PAID 1 MONTH AGO 2 ROOMS, SHOW UP ONLY 1 AVAILABLE

It was great,

Of course im lying.

Friends_and_family Friends

2/10

Poor

29 May 2025

One of the worst hotels I have stayed out. Liquid sprayed on the ceiling and not cleaned, broken, laminated, cheap furniture, no staff available in early morning or later evening hours. Trying to exchange small bath towels was a challenge. No coffee maker or anything to make a hot drink. Counter staff were rude and scolded me for trying to get clean towels. Staff allowed non handicapped guests to park in handicap spots because it was closer to the door. Staff were unwelcoming and only concerned with talking amongst themselves, did not greet guests. Would never stay at this location again and probably never at this chain.

Leisure

6/10

Pleasant

20 May 2025

Jennifer

Staff both evening and morning were friendly and efficient. The property inside hallways had a very strong cigarette smoke smell. Room was a little worn, fridge very stained, weird. The beds are exceptionally tall (which is likely great for remaking), but hard to get into, and the side table is now too short.

Leisure Family

10/10

Exceptional

14 May 2025

Kelly

The staff and mgr Emily was awesome. She did everything to accommodate me the best she could. And i seen some friendly faces with staff i used to wrk with at a different job. I felt very comfortable.

Leisure Pet

2/10

Poor

08 May 2025

Dawn

The property itself felt more lived in than a place to relax at. There was individuals loitering outside of the establishment. Entering the room, the burners were beyond used, rusted color. There was dirt and rust looking spots on the refrigerator. The drawer had a used napkin, along with other miscellaneous items. Tv stand missing a piece of wood. The bed covers had stains. It was late and I had a conference in the morning. I checked for bed bugs, which was clear and made sure the shower worked. I couldn’t possibly in good faith say I will stay at this property again. I also cannot say that I would recommend it to business associates. Very sad, because the staff was amazing. They were friendly and personable. The kind of customer service you would hope to receive when away from home.

Business Self

6/10

Pleasant

27 Apr 2025

Lisa

Sheets are terrible and rough. Room was not cleaned properly

Leisure Pet

2/10

Poor

02 Mar 2025

Uzair

Worst front desk service

Front desk very unprofessional. They had no rooms available though I had confirmed and paid hotels.com registration.

8/10

Excellent

19 Feb 2025

JOHN XI

2/10

Poor

19 Feb 2025

chady

Baddddd

2/10

Poor

18 Feb 2025

Verified traveler

The hotel manager tried to make things right with our stay but it seamed from the very beginning it was bad. we were seriously thinking of leaving and going to a different hotel across town but for some reason we stayed. We were told that we would get our room switched on Saturday but that never happen. Friday night wife was in the bathroom to find a roach on the floor that i killed. that was the only one we saw for the weekend. Also Friday night we had water leaking from our fridge and told them about it and was told that it will get fixed on Monday cause there is no Maintenace person there on the weekends.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Gina

The bathroom could have been more clean, especially the bathroom sink. Otherwise a good stay.

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Glenn

Not able to walk to anything. It was in a residential area.

Leisure Friends

2/10

Poor

06 Jan 2025

Lanette

The room was still being cleaned when I arrived trash left in room food left in room dresser dirty left dirty bed sheets left in closet not a very good cleaning job

Friends_and_family Friends

4/10

Poor

04 Jan 2025

Lisa

Room was not cleaned. I stepped on a piece of glass which a small shard stuck in the bottom of my foot.
It was very painful and cost me money yo have it removed and cleaned.
The surrounding property is covered in trash.
Very unfortunate stay.

Leisure Pet

4/10

Poor

03 Jan 2025

Anurag

Smoke smell all over inside , room , bedding is like we r staying in hostel.. overall disappointing

10/10

Exceptional

31 Dec 2024

Layne

It was just fine.

Business Self

8/10

Excellent

26 Dec 2024

Verified traveler

Average

Average, no chair to relax in. Just an office desk and swivel chair.

Friends_and_family Family

6/10

Pleasant

15 Dec 2024

Bryanna

What you would expect for an extended stay place. Nothing great. Nothing tooo terrible. Didn’t look the cleanest and some of the other guest were a bit sketchy but no one bothered us. There was only one room key left in the whole building but the front door lady was so nice and apologetic about it.

Leisure Family

8/10

Excellent

05 Dec 2024

Everett

I love the location

Leisure Friends

10/10

Exceptional

04 Dec 2024

Jasmine

Hotel was great especially for the price! Clean, parking and check in was easy. Loved the small kitchen area. I will be staying here again.

Leisure Partner

10/10

Exceptional

03 Dec 2024

Ruben

Great service as always

Friends_and_family Family

4/10

Poor

27 Nov 2024

Jennifer

Floor wasn’t vacuumed and crumbs on the counter. No washcloth. The front desk lady was nice though.

Leisure Self

2/10

Poor

23 Nov 2024

Amber

Absolutely filthy, they gave our room away to someone else...put us in another dirty room, they touch our personal belongings aftwr instructing everyone to Absolutely do not touch our things. Lied about manager whonwasnt a real manager...ridiculous

Leisure Friends

10/10

Exceptional

21 Nov 2024

christina

They are very nice and it's a very convenient and save place to stay

Leisure Partner

10/10

Exceptional

18 Nov 2024

Rahmek

Cool convenient location

Business_and_leisure Self

4/10

Poor

18 Nov 2024

Christina

Room not ready at check in time, waited around 20-30mins because they were still “cleaning” and once I got the room was nasty! They didn’t took the trash out, nails on nightstands, dust everywhere, floor was dirty, smell was horrible, stains everywhere, you can hear people closing their doors very loud… I can keep going but overall WILL NEVER STAY HERE AGAIN!

Leisure Partner

6/10

Pleasant

17 Nov 2024

Raymond

Fine enough for a stay, but a bit old. Turning on the heat caused the fire alarm to go off in the room.

Friends_and_family Family

6/10

Pleasant

14 Nov 2024

Jessica

We were here for tje childrens hospital. They let us in for check in after hours which is great...but the room was pretty dirty. Our chair fell apart the moment it was used, there was food on the walls in tbe kitchen, other peoples hair on the floor and dirt... not trying to be picky

Friends_and_family Family

10/10

Exceptional

10 Nov 2024

Juan

8/10

Excellent

09 Nov 2024

Bob

This is a fairly clean place that does deliver a quiet night\"s sleep.

10/10

Exceptional

08 Nov 2024

Verified traveler

Good location, pet friendly and handicap accessible

Friends_and_family Family

2/10

Poor

26 Oct 2024

Katherine

The room was dirty. The bathroom had not been cleaned and even had pee on the toilet seat. The kitchen area and counters had not been wiped off. There was dirt on the floor. The refrigerator and dressers looked like they had been thrown down a few flights of stairs. They were dented, chipped, stained and dirty. It smelled of smoke and the back door was always propped open with a rock. There were a lot of people hanging around outside smoking. It really felt unsafe. We couldn't stay and ended up going to another hotel even without being able to get our money back.

Leisure Family

4/10

Poor

25 Oct 2024

Molly

The main perk of this hotel and the number one reason why I booked it is because there is a kitchen in every room. However, there are some glaring issues. I called the hotel prior to arrival asking if I needed to bring cookware or utensils and was told that I did not, because they had everything I could need to use. Upon arrival, there was no cookware at all in my room, no utensils, no plates, no dish soap or a sponge, nothing. Came to find that I had to ask permission from the front desk to use anything, so I asked for a coffee maker, a pan, a pair of tongs, and a bowl. They didn’t have tongs, and the coffee maker they gave me was grimy and they didn’t give me any coffee filters to use with it so it was useless. There was a roach in my room the first night that crawled out from under the bed and up the wall. The entire lobby of the hotel smelled like cigarette and weed smoke, and I saw the employees sitting outside smoking when I was parking to check in, and it took me calling them to get them to check me in. My room smelled heavily of cocoa butter and weed, especially in the bathroom. The shower was so small and the shower curtain is so far away from it that I had to point the showerhead at the wall so I wouldn’t get water all over the floor. The carpet had many stains on it, and I found a small bloodstain on the sheets as well. The kitchen towel they laid by the sink had red stains on it. Other guests in the wing I stayed in were loud each night until 3:30 in the morning.

Leisure Self

2/10

Poor

24 Oct 2024

Dennis

Very old and in dire need of renovations. Dark, not well lit. Breakfast was basically coffee pop tarts and granola bars. ZERO amenities. No ice, plates, cups, utensils in kitchenette. I’ve stayed in many Extended Stay locations. By far the worst one!!!

Leisure Family

10/10

Exceptional

21 Oct 2024

Bill

Everything with this stay met and/or exceeded my expectations. If you're looking for fancy frills and run of the mill corporate dining options, it's not for you. The room was clean, spacious and comfortable and the staff was friendly and helpful. Everything in the room worked without issue. The home cooked family style meals at the local establishments is where it's at! Also ordered a pizza from one of the hotel suggested restaurants and it was top notch with fast, friendly service. I'd stay again, no question

Leisure Family

10/10

Exceptional

16 Oct 2024

Ann

Nice room. Comfortable bed.

Leisure Partner

8/10

Excellent

14 Oct 2024

Samantha

Just what we needed for an overnight after a long day of flights to Pittsburgh and right before a long day of driving from PA to VA.

Leisure Family

2/10

Poor

08 Oct 2024

RICARDO

Door lock on my room did no work properly, the has to open my door manually every time I needed to enter.
Breakfast was supposed to be included, but the just place a little table at the entrance of the hotel with some stuff. I was never able to get a coofee.
It was a really bad surprise.

Leisure Family

2/10

Poor

08 Oct 2024

Taylor

Hotel was overbooked. I was givin room key ann someone was in room already. Waiting in my Full refund

10/10

Exceptional

23 Sep 2024

Verified traveler

Great stuff. Very helpful and nice. Definitely recommend this hotel.

Friends_and_family Friends

6/10

Pleasant

18 Sep 2024

Sean

No real facilities at the hotel. Weird location. Not real clean. Staff was hit or miss.

Leisure Family

8/10

Excellent

16 Sep 2024

Reed

Facility was fine. The neighborhood, not so much.

6/10

Pleasant

15 Sep 2024

john

Ok - this is EXTENDED STAY - so there’s a whole kitchen - but ENTIRELY unequipped - and not even a COFFEE POT. Can’t remember when I was inANY motel without at least a basic coffee pot, keurig or something. And ZERO amenities in the lobby . So - I’m glad I wasn’t planning to use it as my home base for an EXTENDED STAY. Get me?

Leisure Self

2/10

Poor

08 Sep 2024

Jennifer

Not for us.

Checkin took over a half an hour - even though we were checkin in at 10:30 at night and were the only ones there. We walked through a cloud of marijuana smoke to enter the hotel, then waited 5 minutes for someone to come to the counter. She had no idea how to check us in and asked me(!) if I owed money or had already paid.

Our nonsmoking room smelled like cigarettes and the two windows were open when we got there. After several attempts and two people trying we got them closed. The bed was just a metal frame and the stovetop looked to be about thirty years old. The bed was fine, but that’s all I can say.

It was a cheap room and I didn’t have big expectations, but basic service and cleanliness would have been nice.

Friends_and_family Family

2/10

Poor

01 Sep 2024

Eric

Rethink this property in the future, the front desk representative was friendly and responsive, but the follow up on exceptionally grievous Health and safety matters, was poor both from the property, their brand.

Business

10/10

Exceptional

31 Aug 2024

Subrahmanyam

Business_and_leisure Family_with_children

8/10

Excellent

31 Aug 2024

Subrahmanyam

Good

Business Family_with_children

8/10

Excellent

29 Aug 2024

Mason

Great hotel, could use better WiFi.

Hotel is very nice and highly recommend, I have loved every stay so far. I have 2 complaints, a minor one being that the blanket is pretty thin, but the more serious complaint is the free WiFi is pretty poor and it defiantly could be better. I understand they have better WiFi available for purchase, but the standard free WiFi could still be better. Also, purchasable WiFi was not available on all devices, so I was forced to use a WiFi that wouldn’t work well for my console. If they improved the WiFi, it would be an easy 5 stars, but as of now I’d say 4.5 stars.

8/10

Excellent

27 Aug 2024

Diana

It was available

Leisure Partner

2/10

Poor

23 Aug 2024

Arianna

This is an horrible hotel, there is rust all over the room and they don’t even refund you if you check out earlier than the reservation , I request a refund because there was a list of rust every where in the room even the fridge was horrible and the didn’t refund me for the rest of the days that I didn’t stay. Be aware and the staff are horrible too smoke everywhere. Be careful out there

Business_and_leisure Family

8/10

Excellent

23 Aug 2024

Mason

Worth the money.

Overall pretty good price for the amenities, I will likely stay here again in the future.

8/10

Excellent

20 Aug 2024

Donald

Very convenient location right off the Parkway.

2/10

Poor

19 Aug 2024

Lisa

The rooms were dirty and the entire hotel had bad odors.

witbteakgast

Leisure Partner

6/10

Pleasant

18 Aug 2024

INJA

It was adequate, but nothing special. The entryway had a strong smell, like air freshener trying to cover up weed or smoke. The room also had a bit of a smell. No breakfast. Location is a bit further from the city than expected, though near the highway so commuting wasn't too difficult.

Family

10/10

Exceptional

18 Aug 2024

Jenna

Check in was fast and easy, staff was pleasant and kind!

Leisure

8/10

Excellent

05 Aug 2024

Dennis

All good. I don't really spend a lot of time in my room when traveling, so it was exactly what I needed. No complaints here!

Self

8/10

Excellent

29 Jul 2024

Serena

Comfortable, no frills, clean

The property is adequately clean, the room was comfortable and AC worked. The kitchen area is dated and without any supplies, but there is a stove and refrigerator. I wasn't able to give five stars for a couple of reasons. First the front desk is not 24 hours, but closes at 11p, there is a phone to call for assistance but you are advised it should only be used for emergencies. Second, I have never stayed in a hotel with no form of coffee, even a maker in a room or a carafe in the lobby. I knew they weren't doing any kind of breakfast, but with a kitchenette room thought there would be some sort of coffee maker even if an old fashioned pot. Overall, it was a nice, no frills stay, relatively close to several gas stations and other food places.

Partner

8/10

Excellent

28 Jul 2024

Sonya

The staff could not have been nicer, and the property was clean and convenient to my location. The only con is that the property advertises breakfast, but the hotel doesn't actually offer anything (not even the \"grab and go\" breakfast that was stated on Expedia. Just for awareness if you're thinking that the combination of stay and breakfast is something you need. It's also not convenient to any breakfast options.

Business_and_leisure Family

6/10

Pleasant

22 Jul 2024

Joy

Never again.

Didn’t have breakfast ever the hotel no longer provides it which is miss leading. The room smelled like smoke. Had to leave the windows open all day during the whole stay and used febreze everyday on it. The front lobby always smelled like smoke and drugs. The beds were miserable.

4/10

Poor

21 Jul 2024

Alexis

Carpet was dirty and turned our feet black. Felt like there was a film on the carpet. Musky smell. Outdated.

4/10

Poor

21 Jul 2024

Kailey

The entire hotel smelled like cigarettes as soon as you walked into the lobby, in the elevator, and halls. Which is weird considering the entire facility is supposed to be non-smoking. This bothered my asthma so bad with how heavy the smell was. The room smelled musty like old dried water or something. They did not have “grab and go breakfast” like it mentioned when booking and in the email I got with information on the hotel. The only positive thing I have to say is that the sheets were comfortable, but could have used a blanket on the bed and not just the thin fabric they try to pass as a blanket. The AC in the room worked great and it’s a fairly convenient area if you have a car to drive around places. Not at all worth the price we payed to stay there for 2 nights.

Leisure Partner

10/10

Exceptional

20 Jul 2024

Cynthia

This property was close to major highways yet it was relatively quiet.

Leisure Partner

4/10

Poor

20 Jul 2024

Matty

Found a cigarette butt between the headboard and mattress.

Leisure Family

8/10

Excellent

17 Jul 2024

Abraham

Good Location

Located right next to the entrance of I-376, which takes you to downtown Pittsburgh, it was very convenient and the room had a small kitchen (but no pots, pans, plates or utensils). The room is spacious, but the floor needs a major cleaning because the bottom of my feet turned completely black after walking around a bit. There were no pillows on my bed and the microwave was out of order. Also, you can only enter the building through the front entrance, so if your car is parked behind/side of the building, you have more distance to walk because all the side doors are exit only.

Self

6/10

Pleasant

02 Jul 2024

Verified traveler

Checking in smelled of weed. Had to go get the kitchen package and didn't have the coffee maker and never received a call for one. There is not a grab and go breakfast or coffee like it says on the website. No on ever seems to be at the front desk.

Self

10/10

Exceptional

26 Jun 2024

Haley

It was nice

8/10

Excellent

25 Jun 2024

Janis

It was fine for a night sleep

Partner

2/10

Poor

24 Jun 2024

ERICA

The bathroom was horrible. Nasty. I used the rags and towels to clean room and could not get replacements. Lobby closes at about 11pm nightly. Breakfast was advertised but not provided

Leisure Partner

2/10

Poor

24 Jun 2024

Mariuza

Horrible. There was no room available for my reservation.

Friends_and_family Family

6/10

Pleasant

23 Jun 2024

Sam

They do not have an ice machine.