Name: Omni William Penn
Address: 530 William Penn Place, Pittsburgh, 15219, US

4/10

Poor

14 Jul 2026

Kathy

Beautiful but very loud. We were on 16th floor but the noise from wedding (?) was so loud/vibrating at time to go to bed.

Family

10/10

Exceptional

12 Jul 2026

Trish

Everything was great ... the coffee shop everyone was friendly ... easy access to pnc park

Family_with_children

8/10

Excellent

12 Jul 2026

Krista

Overall a great stay and many restaurants/bars to go to within. Went to the speakeasy and tap room and got some drinks and food. Room is huge, water pressure in shower amazing. There was at least two weddings going on each day/night I was there, but I did not hear a peep outside or in any of the surrounding rooms. Darkening curtains come down so you can sleep in. One thing to note: sign up for the free Omni account before you get there. You will automatically have the free WiFi and a complimentary drink. I did not know until after the fact and was not mentioned by the first receptionist I checked in with. The WiFi fee was easily taken off of my account by a different receptionist and he gave me my free welcome drink voucher that could be used for a wine or beer at one of the sit down restaurants or bars or you can get a drink at their coffee place. I got a cappuccino from the coffee place before I left and it was great. Another thing to note if you are looking for a nice view, the windows on the outside are really dirty so you can’t really see. My room had a great view out to PPG but you couldn’t see very well. Parking is either valet or there is conveniently a parking garage right in front as well. Overall a very good experience and would definitely recommend staying there. Very beautiful inside all around and if you wander you can get some cool glimpses of the history of the building

Friends

10/10

Exceptional

11 Jul 2026

Rebecca

Beautiful historical hotel.

Family

6/10

Pleasant

11 Jul 2026

Amy

I didn’t like it at all. No parking. WiFi charges. The room was small with barely any furniture. The toilet was very loud and ran for a while. I hated it and left a day early

Partner

10/10

Exceptional

09 Jul 2026

Stephanie

Hôtel très confortable et personnel courtois. Un séjour très agréable.

Self

10/10

Exceptional

09 Jul 2026

Ryan

Beautiful hotel with great staff and big rooms. There is so much to see at the Omni with all its history

Family

10/10

Exceptional

09 Jul 2026

Rebeca

The hotel was in a great location down town. It had an upscale historic vibe…very Great Gatsby including a speakeasy inside. The staff was friendly and helpful. We had a wonderful stay for our anniversary.

Partner

4/10

Poor

08 Jul 2026

Brittany

The Omni William Penn relies heavily on its historic charm and beautiful lobby, but the guest experience falls far short of what I’d expect from a luxury hotel. While the common areas are impressive, the rooms are outdated and in desperate need of renovation.

I stayed here the night before my wedding, and it was one of the worst hotel stays I’ve ever had. My room was noisy, making it difficult to rest before such an important day. There wasn’t even complimentary bottled water in the room—a basic amenity offered by many hotels.

The food was equally disappointing. The shrimp tasted microwaved and anything but fresh. After eating it, I experienced diarrhea for two days. While I can’t say for certain what caused it, the timing was concerning. The soft pretzel was soggy, barely cooked, and drenched in what tasted like artificial garlic spread.

To make matters worse, the vending machine on my floor was broken. When I searched for another, parts of the hotel felt vacant and unsettling.

As an executive assistant, I regularly book accommodations for executives, board members, and VIP guests visiting Pittsburgh, and I frequently exchange recommendations with a large network of administrative professionals. Based on this experience, I will not recommend the Omni William Penn and will instead direct my organization and peers to hotels that better deliver the quality and service expected of a luxury property.

Self

10/10

Exceptional

05 Jul 2026

Dominick

Honestly a great place for that furry convention

Partner

10/10

Exceptional

04 Jul 2026

Robert

It was fun and modern upgrades for a classic property

Partner

10/10

Exceptional

01 Jul 2026

Gary

Our stay was a most pleasant experience the staff was very professional

Partner

10/10

Exceptional

30 Jun 2026

Dominique

Tout est parfait
Très bien situé

Self

4/10

Poor

30 Jun 2026

Katie

My two stars comes from the experience we had in our room during our 4 day/3 night stay. Every time we showered, the smoke detector would beep the “low battery” beep for about 45 minutes. The first night, staff came to change the battery. The second night, we called down to have someone come look at it again but no one ever showed. Thankfully, it ended up stopping so we just dealt with it knowing that it would eventually stop.
Our shower light and ceiling started leaking water on the second night, as well. Likely from the shower/room above us, so the Engineering Team went to that room to inspect. My partner and I couldn’t wait around so we left for the bulk of the day and left our number with the front desk to let us know if the issue was resolved or if we were going to need to change rooms but we heard nothing during the 6 hours we were gone. When we returned, the front desk told us that the issue was resolved but it was not; the light and wall were still leaking water and we didn’t feel comfortable showering on our last morning, in case the ceiling came down. Upon checkout, they gave us each a free coffee voucher and said that they will “look into making changes to our bill for the inconveniences we experienced.”

Partner

10/10

Exceptional

30 Jun 2026

katrina

Beautiful historic property. Lovingly appointed. Well located. We had a really large comfortable room at a very reasonable price. Nice restaurants and a really fun speakeasy. We had a great time.

Partner

10/10

Exceptional

30 Jun 2026

Theresa

We had a lovely stay. Our room was wonderful and having a second bathroom was a very appreciated surprise. Everyone was friendly and welcoming, also helpful. Loved the Tap Room and the bakery was definitely a plus.

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

Beth

The room was pretty clean but there was a set of used eyelashes on the bathroom floor. We loved the tap room for drinks and snacks but on a rainy night we tried to have dinner in the restaurant palm court and stood for awhile and then after we were sat, sat for awhile with out help. We walked around the corner to Capital Grill and had a great meal. There is no in room dining even though directions in the room tell you to dial zero. No one that answers the phone is helpful. Very weird- don't have a QR code or advertise in the room for in room dining if there's no in room dining. The front desk was very helpful and when we checked in and the coffee bar is absolutely amazing. Great service and really great coffee. We saw ladies having a beautiful High Tea and the sandwiches and pastries look yummy. I do recommend this property but maybe plan dinners out. Great location and great price.

Family

10/10

Exceptional

29 Jun 2026

Randolph

Great place to stay will be staying there every time we are in Pittsburgh

10/10

Exceptional

28 Jun 2026

Linda

Staff was helpful and attentive. Room spacious , clean, and comfortable.

Partner

10/10

Exceptional

28 Jun 2026

Jerome

The room was clean and the staff was excellent, very helpful and courteous.

Partner

8/10

Excellent

27 Jun 2026

chris

Such a beautiful historic hotel. Great location and amenities. Would be nice to have better room service options

Family_with_children

10/10

Exceptional

18 Jun 2026

Corina

We stayed one night and the hotel was great. Most of the staff were very kind some of the front desk staff definitely acted and looked like they did not like their job. Hotel is located in a great area very close to the train. Would stay there again

Partner

10/10

Exceptional

16 Jun 2026

Trisha

We thoroughly enjoyed our stay! It was in a great location - we walked all over & never used an uber. We parked across the street in the garage - great price. If we return to Pittsburgh, we'll certainly consider staying again!

Partner

10/10

Exceptional

16 Jun 2026

LUIS

Self-parking located right in front of the hotel for a reasonable price.

Partner

10/10

Exceptional

14 Jun 2026

Tiffany

Parking is expensive. Has a speak easy but we couldn’t get in . Need more bartenders at both bars . Rooms need updated

Friends

10/10

Exceptional

14 Jun 2026

Lucas

Helpful staff and great location.

10/10

Exceptional

14 Jun 2026

Michael

The Breakfast Menu was very nice with a good set of options while not overwhelming early-morning decision making. Staff remembered our names on the second day, which was nice.

Partner

6/10

Pleasant

14 Jun 2026

Jennifer

Hotel is old and my room was not updated. Found front door staff to be unhelpful and when I asked to store my luggage they just put it in a conference room that was unlocked. It took 35 minutes to get my car from the valet and the valet charges were ridiculously high for Pittsburgh.

Family_with_children

10/10

Exceptional

12 Jun 2026

Holley

Wonderful place.

Family

6/10

Pleasant

09 Jun 2026

Todd

Old tired hotel with friendly staff.

10/10

Exceptional

07 Jun 2026

Alexandria

Gorgeous hotel in the heart of down town, parking garage located directly across the street for easy safe parking, absolutely amazing stay would go back! Rooms were spotless, staff was friendly, hotel itself had plenty of options for guests to enjoy as well.

Family

6/10

Pleasant

07 Jun 2026

Jessica

Although this is a beautiful building there is no pool, the bedding was gross, mini fridge barely worked, you couldn’t stream networks on the tv and the parking was expensive. Also you can hear every noise from surrounding rooms. This hotel is a good suit if you are in town on business not leisure.

Family

10/10

Exceptional

07 Jun 2026

Ashley

The hotel was beautiful felt like I was in a fancy hotel in a movie. We stayed there to attend a concert. It was a 30 min walk to football stadium. Not a bad walk if you took your time. Room was very nice clean only thing I found was a dried contact on the bathroom floor.

Partner

10/10

Exceptional

06 Jun 2026

Teresa

This gorgeous classic hotel in the heart of Pittsburgh is an easy walk to anywhere in the downtown area, the North Shore including PNC park and the Warhol Museum, and to the South Shore's Station Square area and the lower Monongahela incline. Our room was clean and comfortable and the staff was helpful. The hotel offers valet parking, but a less expensive option is right across the street in the Mellon Square parking garage (where we parked). The hotel has a grand lobby and several options for drinks and dining including a speakeasy in the basement and a good coffee shop. If you are staying in this hotel or any other Omni, be sure to join the Omni Select Guest loyalty program for extra perks such as drink vouchers and room upgrades.

Partner

10/10

Exceptional

06 Jun 2026

Mary

Clean room and beautiful hotel

10/10

Exceptional

05 Jun 2026

Wesley

We had a great time exploring this classic hotel.

Family_with_children

10/10

Exceptional

05 Jun 2026

Charles

Great service, good pillows, clean room, good food, good location

Partner

8/10

Excellent

05 Jun 2026

Steven

Great stay

Family_with_children

10/10

Exceptional

04 Jun 2026

Charles

Staff amazing. Room spacious

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Lars

Elegant hotel, early 20th century, well maintained, comfortable, clean, great amenities, great location. I have only good things to say. It is a great hotel.

Self

10/10

Exceptional

01 Jun 2026

Joel

Luxurious room. Friendly staff.

Partner

4/10

Poor

31 May 2026

Dwight

We were expecting a pleasant stay at this hotel, but were quite disappointed.

First, the wi-fi connection in our room was horrible. When it worked, it was very slow, but it continually kicked us off the Internet. We asked for help three times with no improvement. I had work that had to get done during the trip, so the poor service kept us from doing some of the things we wanted to do in Pittsburgh.

Second, a vagrant pursued me in the hotel lobby. I had never before experienced a panhandler in the lobby of a hotel.

Three, we had problems with a toilet that did not flush properly. Not something one would expect from a hotel in this price range.

We reported these issues multiple times. No one seemed to care.

Partner

6/10

Pleasant

30 May 2026

Jason

I had a room with a shared door to another room. You could hear everything from the other room. It also took a bit for warm water in the morning and no coffee in the room. Which was a bummer but a great coffee shop in the lobby but pricey.

Business

10/10

Exceptional

29 May 2026

Richard

All good

Family

10/10

Exceptional

28 May 2026

JAMES

Rooms are kept up very well.
Staff are always friendly and helpful.

Self

10/10

Exceptional

27 May 2026

Melissa

The Omni William Penn was absolutely old school elegant. The property was gorgeous and well cared for. There was a reasonably priced parking lot which we selected instead of valet parking. The location was wonderful with many great restaurants nearby. It was our first visit to Pittsburgh and the Omni William Penn was one of the many highlights of our trip. Treat yourself to memorable elegance!!!!

Partner

10/10

Exceptional

26 May 2026

Teresa

Walking distance to the convention center and several restaurants. Hotel does have two places to eat later at night which was very convenient. Beds were comfortable and room had everything that we needed for our three night stay. Staff was friendly and helpful!

Family_with_children

8/10

Excellent

25 May 2026

Brandi

This is our second time staying here because it is convenient to walk to the Convention Center. It’s an older property and our room was an odd very small corner room. The shower curtain did not contain the shower water well so we had to be careful to not flood the floor. There isn’t much for quick grab food options especially late at night so it’s nice to have food options at the hotel.

Family_with_children

10/10

Exceptional

19 May 2026

Jacqueline

The hotel was beautiful, we will definitely stay there again!

Partner

10/10

Exceptional

18 May 2026

Glenn

Great staff, lovely atmosphere, beautiful building. No denying this is a wonderful hotel!! Arguably the best Hotel Downtown… But the cracks are starting to show (literally). I hope the management spend their budgets looking after the place, when it’s gone it’s gone.

Self

10/10

Exceptional

18 May 2026

duane

Stay was great. One complaint was before booking we called and confirmed that room service was available but after arrival learned only for breakfast.

Partner

10/10

Exceptional

17 May 2026

Tricia

Ate breakfast the waiter’s name was Harris. He was amazing. Very friendly, very personable and very helpful.
The hotel was a great location
The only one concern I would have is at the bathrooms are extremely small

Friends_and_family Friends

8/10

Excellent

17 May 2026

CHESNAL

Nice location in downtown.

10/10

Exceptional

17 May 2026

Lindsay

Hotel was gorgeous. The front desk stack was so friendly and helpful, the gym was great

Self

10/10

Exceptional

12 May 2026

Jennifer

I enjoyed this facility but the toilet was way too low.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Danielle

Perfectly located. The rooms are spacious. Beds and linens are comfortable. Appreciate the professionalism of the staff at all the Omni hotels.

Family

10/10

Exceptional

10 May 2026

Aimee

Convenient location. Gorgeous old world charm.

Partner

10/10

Exceptional

09 May 2026

Sharon K

Room was spacious, shower had great pressure, very well maintained property and loved the Speak Easy in house

Partner

10/10

Exceptional

09 May 2026

Alexandru

Excellent hotel!

Family

10/10

Exceptional

09 May 2026

Peter

The Omni is in a great location and staff are extremely good at making sure that you have everything you need to make your stay memorable.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Christopher

We loved our stay there. The inside of that hotel is beautiful

8/10

Excellent

05 May 2026

Jennifer

Staff were nice and the rooms are clean.

Family

10/10

Exceptional

03 May 2026

Jack

Lotta great things planned for the marathon weekend!

Family_with_children

10/10

Exceptional

03 May 2026

Terri

Great location, staff was friendly, and I loved being able to message the hotel and they responded promptly!

Partner

10/10

Exceptional

02 May 2026

Richard

Beautiful Hotel with amazing staff

Partner

10/10

Exceptional

27 Apr 2026

Joseph

👍

Family

10/10

Exceptional

25 Apr 2026

Donald

Very nice and clean!

10/10

Exceptional

21 Apr 2026

Derek

Hospitality was exceptional

Family_with_children

8/10

Excellent

21 Apr 2026

Behnaz

Clean room but a bit old. Overall was good.

Friends

10/10

Exceptional

20 Apr 2026

Stephanie

.

10/10

Exceptional

19 Apr 2026

Evans

Always consistently good

10/10

Exceptional

13 Apr 2026

Leonard R.

People were great

8/10

Excellent

13 Apr 2026

Sounitta

I self‑parked in the garage. It wasn’t too bad and not too far from the hotel. The hotel was nice and clean.

Family_with_children

6/10

Pleasant

13 Apr 2026

Marla

The location of this hotel is fantastic, but there are many hotels in the area. We paid extra to enjoy the luxury of this hotel and did not receive the best service. The coffee pods in our room were not replaced nor was the water. One occasion as we passed by our room the housekeeper asked us to unlock it for her as her key didn’t work. I’m unsure how she was going to get in there if we hadn’t passed….

When we pointed out that we had not received exemplary service, we received two coupons for a free glass of house wine.

Some of the furnishings are a bit worn and the food at the terrace room restaurant was lacklustre. The wine they served me was old and had to be taken away.The speakeasy was fun but quite highly priced. Service in the coffee shop was friendly and attentive.

In regards to price point, I do not feel that it was worth the extra investment.

10/10

Exceptional

13 Apr 2026

Samantha

Great location and beautiful hotel

Partner

10/10

Exceptional

05 Apr 2026

Holly

Absolutely gorgeous hotel. Incredibly clean and quiet, and all around amazing. My only complaint is that the \"bouncer\" for the speakeasy was rude. He at one point told the lady next to me that we needed to \"calm down\" because we were laughing. It was saint Patrick's day weekend and the other guests in there were louder than we were, we just happened to be sitting near the doors. He also practically shoved me out of my seat when new customers came in and I was trying to say goodnight to a friend.

Friends

10/10

Exceptional

05 Apr 2026

Brian

Nice property. 10 min walk away from Market square. 25 min walk to PNC. Its the only hotel I stay at in Pittsburgh.

Self

10/10

Exceptional

05 Apr 2026

Monica

Perfect hotel for a weekend visit to Pittsburgh.

Partner

10/10

Exceptional

05 Apr 2026

Jodie

All of the employees were great!! From the bellman to the front desk to the bartender they were all exceptional 😊

Partner

10/10

Exceptional

01 Apr 2026

Kristin

Loved staying at the William Penn Omni. Excellent location within walking distance of theaters, Market Square, Station Sq, museums, restaurants and the Strip district. The staff was friendly and helpful (especially enjoyed talking to Patrick who was our bartender). The room was spacious and clean. Would definitely stay here again!!

Friends

10/10

Exceptional

01 Apr 2026

Brian

The hotel was great. The staff was very helpful and the restaurant choices were excellent. We would definitely recommend a stay there.

Partner

10/10

Exceptional

29 Mar 2026

Bob

Beautiful hotel. Great amenities - various spots to grab a bite or a drink. Rooms were comfortable and spacious. Staff was very friendly. Will stay here again.

Business

10/10

Exceptional

28 Mar 2026

Laurie

Beautiful historic property with impeccable service. Several good options for sipping and relaxing onsite. The coffee at the coffee shop is good but breakfast was just okay for the price. Would absolutely stay here again.

Family

10/10

Exceptional

28 Mar 2026

Holly

Great corner room with an amazingly comfortable bed, friendly staff, abundant food and beverage choices on site. Wonderful time. Will be back!

Friends

10/10

Exceptional

28 Mar 2026

Tommy

Room was clean. The food at the restaurant was very good

10/10

Exceptional

25 Mar 2026

Daisy

very welcoming staff

Family

8/10

Excellent

23 Mar 2026

Mahnoush

We got there very late so only option was to have dinner there but the dinner experience wasn’t par with the price and Hotel level.

Family

8/10

Excellent

23 Mar 2026

Rachelle

Overall, very nice. Housekeeping on the day of our checkout though knocked on the door at 8:00 am to see if we had left yet - I’m not complaining about that, but it did wake us up and we thought it was odd. The check-in process was great and the hotel gave us complementary amenities for my husband’s birthday which I thought was very nice.

Partner

10/10

Exceptional

23 Mar 2026

Jimmy

Very nice and clean property.

10/10

Exceptional

22 Mar 2026

Jennifer

The Omni William Penn Hotel is a stunning place to stay, especially if you appreciate history and classic elegance. The building itself is beautiful and full of character, which really adds to the overall experience. My room was very clean and comfortable, and I especially loved the thoughtful touch of the built-in nightlights in the nightstand—they were a pleasant surprise and made the space feel even more welcoming. Overall, it’s a charming and well-maintained hotel that offers both comfort and a sense of timeless style.

Family

10/10

Exceptional

22 Mar 2026

Kenny

The employees excelled in every interaction and aspect. The pricing of the hotel was the main attraction for me, and I believe it offers excellent value.

Partner

10/10

Exceptional

22 Mar 2026

timothy

Loved it

10/10

Exceptional

17 Mar 2026

Casey

Great hotel

Family_with_children

10/10

Exceptional

17 Mar 2026

Reed

This stay has set the standard!! The Omni William Penn was an amazing experience. In addition to being simply stunning, great architecture, and perfectly located for what we needed, it offered many amenities. We were there for a week and hated to leave. First, every single team member was nothing short of excellent offering great service, always happy to help and just a pleasure. We did breakfast every morning in The Terrace Room, and our host, Harris, was superb. He knew us by name every morning, great attention to detail, friendly and a great guy. He made the breakfast a great experience as well. The room was very comfortable, gym was great, and while we were there for events at the PPG arena, this location is a quick 6 minute walk to the arena. We will definitely come back even if it's just to stay here.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

DICKSON

N/A

Partner

10/10

Exceptional

15 Mar 2026

Bryce

Excellent stay in downtown. Parking is very close to the building also. Near many great restaurants as well

Partner

10/10

Exceptional

15 Mar 2026

Robert

The hotel was great. Rooms were clean, the staff was amazing. The food was great as well. I had breakfast every day and Harris couldn’t have been better. He greeted me by name each morning and even remembered my order. I will be back

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Judy

The hotel is located in the middle of everything. The hotel was clean and very relaxing. Will definitely book this hotel again.

Family_with_children

10/10

Exceptional

09 Mar 2026

Gregory

Convenient all around

Partner

10/10

Exceptional

07 Mar 2026

Kevin

Stayed here initially back in Nov 2019 and love it so much, we came back and does not disappoint. Love the fact that there are multiple restaurant locations to choose from. The gumbo in dome of their establishments are awesome btw, even though I've lived in New Orleans and know how original gumbo is made. They incorporate a tomato base within it that's makes it even better and might even rival NOLA gumbo, although New Orelans locals might not like me saying lol. Rooms are clean, large and well taken care of. The value is worth it.

Family