Westin Pittsburgh

United States , Pittsburgh - PA
PITTSBURGH, 1000 Penn Avenue
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100 reviews shown

4/10

Poor

15 Apr 2026

Prateek

Rooms are clean and it is supereasy to get to the convention center.

Negatives:
1. Slow service, had to call multiple times on one occasion to get water bottles
2. Billing was fraudulent, breakfast was included in room costs but on the final bill charged separately
3. Post visit customer service is unsatisfactory, nobody picks up the call if you have a billing question

Based on the amount of charges, poor services and older state of the property, it was not worth the amount I paid

Self

10/10

Exceptional

09 Apr 2026

Kathy

It’s a nice hotel with friendly staff. I think you should give a discount or free parking for people staying at the hotel. The cost to parks adds up quick.

4/10

Poor

06 Apr 2026

Kelsea

My room was on the 7th floor. The shower drained slow. There was NO fitted sheet on my mattress! Curtains were falling apart. Brochures were wrinkled like water had previously spilled on it and dried from a previous guest. There were no trash liners in my room for the duration of my stay. For the price it was NOT worth booking. The Starbucks downstairs was out of everything basically. The peep hole in my room was missing the cover.

Self

10/10

Exceptional

22 Feb 2026

Becky

Not loud … food was good

Family

10/10

Exceptional

18 Feb 2026

Amy

The staff was friendly, the room was very spacious and very clean. I appreciated the early check-in as well as late check out. Every time I stay here it is a great experience.

Self

10/10

Exceptional

01 Feb 2026

amanda

Room was spotless and beds were very comfortable. Will definitely stay again

2/10

Poor

31 Jan 2026

Robert

Your no cancelation policy i will not use hotels.com again

10/10

Exceptional

25 Jan 2026

paul

Room was clean and decent in size. Bathroom a little dated. All in all happy with my stay

Business

10/10

Exceptional

19 Jan 2026

Vivian

Smooth convenient check in and check out, staff very efficient, room was excellent!!!

Partner

10/10

Exceptional

13 Jan 2026

Mikaylah Renae

Very great bar!

8/10

Excellent

10 Jan 2026

Alexis

Staff and amenities were great! We loved our room. However, it looks like there were some drinks left in the mini fridge from the patron before us. Other than this, we had a wonderful stay.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Michael

Loved everything About this place

2/10

Poor

04 Jan 2026

Pam

Valet for our truck.. was not great customer communication.on check in I asked for a view and said we had one… which we did not at all when we got to our room. Only reason we booked this hotel and paid extra was sin hopes of a view. The elevator situation is not good, you wait a long time

Leisure Family

10/10

Exceptional

27 Dec 2025

Kelly

Extremely helpful front desk staff facilitated early check in, allowing us to rest prior to event

10/10

Exceptional

18 Dec 2025

Francesca

The hotel was beautiful, clean and the staff was super friendly.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Coral

Nice hotel in downtown Pittsburgh. Room and common area were clean and well maintained.

Business Self

10/10

Exceptional

01 Dec 2025

Kari

The staff was amazing and went out of the way to make the trip feel special. Great location, nice rooms. Thank you Pittsburgh and thank you Westin staff

Business_and_leisure Family

10/10

Exceptional

29 Nov 2025

Raman

Large, comfortable hotel that is conveniently located downtown and next door to the convention center.

Business Self

10/10

Exceptional

18 Nov 2025

Bryan

The room was very clean and comfortable. Staff at the front desk and the bar restaurant were very courteous.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Paul

Clean room and appreciate the extra waters. Thank you

Business

6/10

Pleasant

02 Nov 2025

MICHAEL

Just average. Rooms dated

Leisure Friends

10/10

Exceptional

01 Nov 2025

Tiffany

Very nice hotel. Nice staff. Very welcoming.

Leisure Family

10/10

Exceptional

29 Oct 2025

Kristen

Spacious

10/10

Exceptional

27 Oct 2025

David

Staff helpful - good local for Steelers games

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Tanya

Not impressed with breakfast, but location was excellent, elevator was fast, service was good

8/10

Excellent

14 Oct 2025

Eric

Will plan to stay again. A little short staffed with the check-in process, but all personnel were friendly and professional. I didn’t find the breakfast worthwhile in a city full of great options. Shower was excellent. Bed was comfortable.

10/10

Exceptional

30 Sep 2025

Darryl

Everything was great, with one mishap, I found a pair of men’s underwear under the desk. So it told me the room was not cleaned as well as it should have been, I then started questioning everything!

Friends_and_family Family

4/10

Poor

27 Sep 2025

Elizabeth

Great location, and most people were v

10/10

Exceptional

18 Sep 2025

Jessica

The room was very comfortable, loved the lobby area & the gym facility was very nice

Leisure Family

10/10

Exceptional

07 Sep 2025

Charles

It's an excellent hotel in an excellent locale.

Business_and_leisure Self

2/10

Poor

04 Sep 2025

JIAJIA

There was a loud noise at night, caused by the air conditioning unit. This has been complained about before.

Leisure Friends

10/10

Exceptional

04 Sep 2025

Estrella

Leisure Family

10/10

Exceptional

31 Aug 2025

David

A lot of money with no free breakfast

The facility was absolutely beautiful and amazing and a perfect location. I only wish we researched the day we were coming as there were several events downtown, making it very difficult to drive but once we arrived, it was well worth it and the weight. We were a little unhappy about the amount that we paid and it didn’t include breakfast. I have stayed in lower budget, hotels and motels and always gotten breakfast and Phill that part was a little unfair.

Business

10/10

Exceptional

31 Aug 2025

Damian

Great time

Leisure Partner

10/10

Exceptional

29 Aug 2025

Jianqiao

Spacious

10/10

Exceptional

24 Aug 2025

Amy

Consistently a very good experience

Staff at the registration desk were friendly and accommodating! The room was a little dated, but everything was functional and it was comfortable. I will definitely stay there again.

Business

10/10

Exceptional

17 Aug 2025

Michael

The property was great the and the sfaff were awesome.

Leisure Family

4/10

Poor

01 Aug 2025

Marta

Buena atención, pero la habitación necesita mejoras urgentes

Nos hospedamos recientemente y, aunque la atención del personal fue amable y las áreas comunes estaban en buen estado, la experiencia en la habitación fue decepcionante.

El protector del colchón tenía pelos y manchas, y el colchón en sí presentaba manchas evidentes de orina y estaba visiblemente desgastado. Esto generó bastante incomodidad durante nuestra estancia.

Además, el inodoro drenaba agua con un tono herrumbroso que se filtraba hacia el piso, justo a la entrada del baño. La loza estaba partida, lo que no solo daba una mala impresión sino que también representaba un riesgo. La cortina blackout estaba rota y no cerraba completamente, por lo que al amanecer los rayos de luz entraban directamente frente a la cama, dificultando el descanso.

Es una pena, ya que el hotel tiene potencial, pero claramente necesita prestar más atención al mantenimiento y la limpieza de las habitaciones. Espero que puedan mejorar estos aspectos para brindar una experiencia más cómoda y acorde con lo que se espera al reservar.

4/10

Poor

18 Jul 2025

Tyler

Staff were not very friendly upon arrival and checkout. Bed was very worn and had a hole on one side. Disappointed.

Leisure Partner

8/10

Excellent

22 Jun 2025

Thomas

Location, location, location. The property layout is super convenient with easy access to the convention center and local amenities. Like many properties, I felt the room was not as updated and fresh as the public areas were. Check-in was extremely fast and efficient. The value is in the proximity to the freeway and downtown life.

Leisure Partner

8/10

Excellent

19 Jun 2025

Greg

Overall good will stay again

Business

10/10

Exceptional

27 May 2025

ron

Love Westin-hat the price

Love the Westin. Only argument is the price gouging during events. Great hotel but to charge $400-$600 per night is crazy.

Business

8/10

Excellent

24 May 2025

Israel

Clean and good amenities

Leisure Family

8/10

Excellent

17 May 2025

Verified traveler

Nice place

Bills Burger joint, in the lobby, was tasty. The room was comfortable and the view was great but things could have been a bit cleaner

Partner

4/10

Poor

08 May 2025

Katie

Hotel was rundown and not worth the price. There was no pool but advertised as having a pool. It is connected to convention center but the connection was closed. Escalators were inoperable. Would not recommend.

Business_and_leisure Family

8/10

Excellent

02 May 2025

Mhd Ghais

6/10

Pleasant

27 Apr 2025

Jaden

This was my first time visiting Pittsburgh and I traveled here with my partner for her conference. Some of the front desk staff were rude upon trying to check in. Hotel was not as welcoming to her organization as they were more welcoming to the guest who appeared or seemed to be more wealthy than others. We were never able to park at the hotel garage as the attendant continued to say it was “full” but we literally saw him direct a handful of cars to the parking area after we were told that it was completely full. We had to park at the convention center parking garage the whole weekend which is a garage that you have to pay for that does not include in and out privileges. It just doesn’t make sense to me that you pay all this money for a hotel and can’t park at the hotel.

Business_and_leisure Partner

10/10

Exceptional

15 Apr 2025

kevin

Perfect location and great facilities!

Friends

2/10

Poor

13 Apr 2025

David

One time exemption

I was forced to cancel after the cancellation deadline and there was no opportunity for financial relief. Extremely frustrated that a one time exemption was not allowed.

Friends_and_family Family

2/10

Poor

08 Apr 2025

Wimeth

Once I arrive to Westin front office informed me there is no room available for me. I paid month ahead and received confirmation emails. Also welcome email from hotel and Expedia on 4/4. Front office manager and his supervisor handle the situation very badly and they are so rude. No more Expedia bookings and disgrace to be a Marriott Bonvoy member.

Business Family

10/10

Exceptional

08 Apr 2025

Mike

The staff was so friendly and helpful!

Business_and_leisure Family

10/10

Exceptional

02 Apr 2025

Kathryn

Connected to the convention center was a plus due to the rain and cooler weather.

Business Self

10/10

Exceptional

27 Mar 2025

Leopoldo

Beautiful place in center of the city.

10/10

Exceptional

22 Mar 2025

John

In town for an event at the convention center. Perfectly located with great amenities in the hotel so we never had to leave

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Timothy

Linda at check in was awesome.

Partner

10/10

Exceptional

03 Mar 2025

Hazra

Amazing

Business

10/10

Exceptional

01 Mar 2025

Angela

So hospitable

Leisure

10/10

Exceptional

23 Feb 2025

Connor

The hotel was very nice and a great location. Was a little disappointed when I reserved a king room and was not told at check in that I was given two queens instead. The makeup mirror light did not work and the body lotion bottle was full of water! Lol

Leisure Friends

8/10

Excellent

16 Feb 2025

Dave

The place to stay if going to the Convention Center, as the hotel is across the street. Lots of restaurants nearby. Valet and easy self (paid) parking. Friendly staff. What’s not to like? Smallish room, but reasonably well appointed. I’m not sure why, but I expected something fancier. Safe choice, recommended.

Leisure Partner

10/10

Exceptional

08 Feb 2025

Brandon

Great experience. Hotel staff was so nice and very helpful. I would recommend this hotel 100 percent.

Partner

10/10

Exceptional

26 Jan 2025

Elvis

The room was clean, cozy, comfortable and convenient to the convention center. I got the best sleep here and looking forward to coming back again.

Business_and_leisure

10/10

Exceptional

07 Jan 2025

Charles

We were able to check in as soon as we arrived ( 2 hours early ) with no problem at all. The staff gave us great options for travel from the hotel to our event.

Leisure Family

10/10

Exceptional

07 Jan 2025

MELISSA

Book it!

Location, appearance, cleanliness, bed & pillows comfortable, and attentive staff, you can't go wrong.

Partner

6/10

Pleasant

15 Dec 2024

Elliot

Booked a king room on Expedia and when we arrived we were assigned two double beds. When we asked the customer service representative to correct the mistake, they stated that the Westin does not honor room choices made on Expedia. After several minutes they were able to find an available king room. They recommended booking directly with the hotel for future stays. Outside of this issue our stay was OK. Room was basic, nothing special. It could have been cleaner as there was hair in the bathroom and the sleeping area. Neighbors were quite noisy at 2am. Location was great, close to everything. Will look elsewhere before booking another room at the Westin.

Leisure Partner

6/10

Pleasant

24 Nov 2024

Andrea

We had problems every day of our stay with our credit card and key card. Very annoying to constantly have to go to front desk.

Leisure Family

10/10

Exceptional

19 Nov 2024

Demetra

Perfect location

10/10

Exceptional

18 Nov 2024

Sandeep

Great staff and great facilities

4/10

Poor

04 Nov 2024

Noah

The bed was horribly squeaky. You couldn’t breathe without it making noises. Neither of us could sleep. The tile in the shower was cracked and seemed dirty. The bathroom didn’t have the best ventilation so the steam from the shower created water all over the ceiling that would drip on us. The you can hear other rooms activities pretty easily. For an Executive suite, I really wanted it to be worth the cost. I should have saved the $200 and went with a cheaper room for the same quality. I am also not a fan of being charged more than the cost of the room for the chance that we damage something. The front desk didn’t disclose how much they were charging nor what I was even being charged until I asked. I understand that people are monsters in rooms they don’t own, but it made me feel like they assume the worst in everyone. Doesn’t make me want to come back. I did not get what I hoped I’d be paying for.

Leisure Partner

2/10

Poor

28 Oct 2024

Nicholas

They said they were overbooked for a family suite we booked three months prior. And the manager acted like she was doing us a favor by giving us a room at the Sheraton. She said we should be happy they even got us another room somewhere else. The management needs to be examined. And this is from a Marriott Bonvoy elite member!! Sad.

8/10

Excellent

23 Oct 2024

Helen

Stay at this hotel was nice, room was bright and spacious. Service staff was good, just one issue at front desk with clerk behind desk who most likely didn't realize her response was a bit rude and condescending. all other staff were great.

Friends_and_family Family

10/10

Exceptional

12 Oct 2024

Frank

We felt the security of the property was insufficient. The elevator access to the floors was not secure. The room key should be used to access the elevator.

8/10

Excellent

27 Sep 2024

Lisa

The Westin had wonderful staff at the front desk and in the restaurants. The place has so much potential but needs updated so badly. The carpets are quite old in the rooms and I didn’t want to walk on it without shoes. The bedding was clean and comfortable. Everything else in the room needs updated.

Leisure Family

10/10

Exceptional

26 Sep 2024

Mike

We love staying here.

Leisure Family

10/10

Exceptional

09 Sep 2024

Joseph

Centrally located to restaurants and clubs.
Fifteen minute walk to PNC and twenty minute ride from airport.
Only one thing the Hotel needs is a good quality complementary coffe for its guest and maybe some lemon water for the lobby....not a biggie thou.
Definitely Definitely staying here again!!

Leisure Self

2/10

Poor

08 Sep 2024

Abdullah

Noisy room. Uncomfortable pillows. Dirty bathroom.

8/10

Excellent

02 Sep 2024

Christopher

Great location

Leisure Family

10/10

Exceptional

04 Aug 2024

Alexandra

Amazing staff and attention to detail. So helpful and fantastic evening.

Family

10/10

Exceptional

28 Jul 2024

Kenneth

Excellent hotel.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Amy

Great stay!

Leisure Partner

10/10

Exceptional

24 Jul 2024

Morgan

I was here during a busy weekend and the staff was excellent. The facility was clean and the elevators were able to handle the traffic well.

Leisure Self

6/10

Pleasant

21 Jul 2024

Art

Bed sheets not good. No fitted sheets on bed

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

Eduardo

I got sick, they accommodated and made sure to check on me.

Leisure Partner

10/10

Exceptional

26 Jun 2024

john

Pleasant

Business

10/10

Exceptional

13 May 2024

Beth

Modern clean hotel .

Leisure Family

2/10

Poor

21 Apr 2024

Jessica

We stayed at this hotel because we had an event there that evening. We are local, but thought it would be nice to be able to be on sight.

It was a very challenging night. I think the hotel took on more than it could handle. There was a huge gala, weddings, and proms there that evening and multiple people there for an event at the adjacent convention center. The hotel either wasn't prepared for the number of guests or hadn't properly staffed up to handle the volume of people. Check in was at 4 pm and we didn't get into our room until after 6 (our event started at 5:30 and we weren't ready so we were an hour and a half late by the time we got to the charity dinner). When we finally got to speak to a manager (who was nowhere to be found during this whole time), and after being told our room would be ready ASAP, we found out that our room wouldn't be ready until 8pm because of a deal they have with Delta to hold rooms that late for flights. Had we not raised the issue and just continued to wait patiently in the lobby, they wouldn't have said anything to us and we would have been hours late to our event. Overall poor management of the check in process and communication. Had we known we couldn't get into our room at 4, we would have gotten ready at home and then gone to the event. They really messed up on all fronts for us and I doubt I will ever stay there again.

Business_and_leisure Partner

10/10

Exceptional

19 Apr 2024

Paul

Nice hotel & close to the Convention Center

The hotel was nice and my room was clean. Everything worked in the room. The bathroom was clean, great towels, shower and amenities. Even the stopper in the sink worked and the sink held water ( only 1 in 10 hotel bathrooms are that way!)

Business

8/10

Excellent

13 Apr 2024

Kathy

This property is great if you are attending something at the convention center. Lobby is beautiful and modern. Rooms are not updated and I would rate them a 3 at best. My room was old and dusty. Mattress sucked! Squeaked and was broken down on the edges.

Business_and_leisure Family

10/10

Exceptional

28 Mar 2024

Matthew

Nice property

Business Self

6/10

Pleasant

18 Mar 2024

Francheska

They didn’t clean our room. We had to call for cleaning.

Leisure Family

6/10

Pleasant

12 Mar 2024

Chris

Bathroom in hotel room was very outdated and dirty.

Leisure Family

10/10

Exceptional

20 Feb 2024

Steve

👏

6/10

Pleasant

09 Feb 2024

Anya

The location is great for a tournament being attached to the convention center. For the price, the hotel was average at best.

Leisure Family

4/10

Poor

07 Feb 2024

Douglas R

Billing for this stay has been a nightmare.

The stay was incorrectly billed 3 times, placing a large sum of money on hold in my bank account causing immeasurable cash flow concerns for me.

To date I still have a hold for nearly $600 on my account in addition to the balance paid for my two night stay.

Leisure Pet

10/10

Exceptional

06 Feb 2024

rick

Liked the staff. Liked my room. Tv only worked some of the time however. Water and snacks too expensive! We had one complimentary water in our room for two people. Why not two? Why not four? Not enough breakfast options. Liked Bills Burgers and Bar.

Leisure Family_with_children

8/10

Excellent

21 Jan 2024

Christian

Parking garage is very tight. Suggest parking at convention center

6/10

Pleasant

21 Jan 2024

Heather

I was disappointed that they didn't have a swimming pool, even though Google said they did. Checking in at first was very disheartening with one of their staff members, however when I received assurance from another staff member, checking in was a breeze.

Business Self

10/10

Exceptional

19 Jan 2024

Januery

Wonderful staff!

Business

10/10

Exceptional

31 Dec 2023

Peter

Got an executive suite. Obviously the room was recently renovated. Everything was in great condition and the bed was so comfortable.