Name: Embassy Suites by Hilton Pittsburgh Downtown
Address: 535 Smithfield Street, Pittsburgh, 15222, US

8/10

Excellent

02 Aug 2026

Adleen

Good breakfast

6/10

Pleasant

01 Aug 2026

Mark

The staff at the check in desk were not very engaging and didn’t give any details about the pool, valet, breakfast, manager’s reception. I had to ask about all of it myself.

10/10

Exceptional

31 Jul 2026

David

The hotel was clean, staff was helpful, and would recommend this hotel to anyone.

10/10

Exceptional

27 Jul 2026

Maria Augusta

Great location, clean rooms!

6/10

Pleasant

27 Jul 2026

Kathleen Rae

Breakfast was excellent! Did not get the rooms that I paid for in January! One of my adult sons had to sleep on the couch instead of a bed for three nights!

10/10

Exceptional

26 Jul 2026

Molly

beautiful hotel in the heart of downtown. clean pool, good breakfast, clean and crisp rooms.

4/10

Poor

15 Jul 2026

Edwin

Just the guy in the front desk was helpful,

Friends

8/10

Excellent

14 Jul 2026

Randal

Breakfast was great every day.

Family_with_children

10/10

Exceptional

12 Jul 2026

Mary

Breakfast was amazing and staff was very pleasant

Friends

4/10

Poor

11 Jul 2026

Mark

It’s not the staff. It’s the lack of staff. It could be a great hotel, but the upper management of Hilton, of course, need new yachts to waterski behind and, I can assure you, you will foot the bill for it.

The hotel is a beautiful property. The rooms are big. The rooms are dirty. The shower is full of black mold on the bottom. The corners of the room are full of dust. The carpet was properly vacuumed at some point during the Obama presidency.

Advice for families with young kids. Find a well managed AirBNB or VRBO. In my experience those places are very well managed and the property managers really go above and beyond the call.

Want to wait for an hour for a blanket or towel? Stay at a Hilton. Want to find housekeeping staff that use a vacuum cleaner? Stay elsewhere. Want to sleep on stained mattresses? Hilton has a room for you.

I miss what Hilton used to be. It wasn’t that long ago. I give up. This review will probably be flagged as inappropriate and deleted, but in case it doesn’t, do not stay downtown here.

I feel completely ripped off by Hilton. They took my money this time, but I can assure you Hilton, this will be the last time it happens.

Family_with_children

10/10

Exceptional

09 Jul 2026

Kristen

Perfect spot for our families stay in Pittsburgh.

Family_with_children

4/10

Poor

05 Jul 2026

Emily

I will never book here again. My room smelled like cigarettes and i have photos of ash in the toilets. Only 1 of the 2 bedrooms AC worked, causing the entire apartment to be hot. I woke up sweating in the middle of the night. The floor was wet in a spot and smelled like urine. Laying a paper towel on it made it turn yellow. Contacted staff, who didnt seem to care, sent a “maintenance” guy who was not knowledgeable and also didnt care. Called corporate lady who also didnt really care bc we booked through expedia. The whole trip felt as though the staff was making it a priority to make us feel unwelcome. On expedia i booked 5 guests, I had 5 guests, but bc the first check in guy didnt record us all down, they called us up on the second day to tell us we had to go down and register. Insane.

No parking, no dollies to move your luggage. Fridge barely was cold at a whopping 37 degrees

Breakfast was fine, the omelette lady was the only pleasant person in all of the staff we met.

For what you pay for two nights youre better off booking an airbnb.

Friends

10/10

Exceptional

30 Jun 2026

Prasanna Gottigere

Good property

2/10

Poor

29 Jun 2026

Lamont

During arrival, the valet staff and the initial Front Desk staff was amazing. We did have to wait for our room a little bit, but they held our bags and they were able to give us suggestions to go places. The issue started once we checked into the room we walked into our suite which we paid $800 a night for and the suite was hot. The sweet AC was not working. I contacted the Front Desk and the only thing they said was they will send maintenance up right away now the maintenance guy was amazing. He did everything he could in his power to get the AC on he was the one who asked if we wanted to change rooms and went downstairs to see if they had a room available. Once he came back, he realized that they didn’t have a room available and he started to fix the AC at this time we decided to go to dinner and he told us once he get once we get back that the AC should be fixed. We got back to the hotel around 9 PM and it was 92° in the room. I called down to the front desk and they informed me that the hotel was sold out and they did not have any more sweets for the night, so I decided to go to sleep because it was too hot in the room to do anything else. In the morning I contacted the Front Desk to complain again because it was 95° in a room and I was sweating. And the only thing the Front Desk Staff said was are you checking out tonight? I informed them yes and they told me thank you. I normally don’t complain but at $800 a night I feel the service should’ve been a little bit better.

4/10

Poor

24 Jun 2026

Pamela

Had a higher end suite with multiple rooms and 2 king size beds for close to $600 per night. Renovations were obviously being done, but management still has not contacted us about why we were given this room. Additionally, the couch was in such poor structural condition, I would not let my husband sit on it for fear he would have difficulty getting up. Ventilation system very loud. Elevators extremely slow.

Family

10/10

Exceptional

20 Jun 2026

Nevin

Staff gave us a card and room number to a room that was not cleaned yet and they had the room all out of whack with a cleaning cart just outside the door and the door wide open.
Staff gave us another key card for another room and that key did not work. Staff said the door lock must be dead so the maintenance man changed out the lock batteries and our card still did not work. The maintenance man got us a new card and fixed the issue.

Partner

10/10

Exceptional

16 Jun 2026

Ramanjot

elevator was broken; long waits. room had damage, bathroom door didnt close

Family_with_children

10/10

Exceptional

15 Jun 2026

Jessica

Convenient location. Our room was spacious and clean. The staff were very friendly.

Family_with_children

2/10

Poor

15 Jun 2026

Ryan

The place is decent, but the fact that the elevators are broken and how dangerous it is around the property is concerning.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

L. Ann

We were attending a wedding nearby. The hotel was convenient & pleasant. The staff was professional & pleasant. We enjoyed our stay.

Friends_and_family Friends

6/10

Pleasant

11 Jun 2026

Tommy Allen

Hotel was decent.

4/10

Poor

07 Jun 2026

Nicholas

Only 3 elevators were functional for all the concert goers.
Concert was canceled before we got there. No refunds were issued.
Checked out after a couple hours.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

James

Great location but only one elevator was working so that was problematic. Otherwise it was a great place to stay

Friends_and_family Family

8/10

Excellent

30 May 2026

Shabnam

I liked the fact that the building was old and had a history.
Staff were helpful.
Breakfast was very good and thoughtful.
The fact that the hotel didn’t have a parking was inconvenient.

Family

2/10

Poor

27 May 2026

Edwin

Lugar muy inseguro, la persona q nos atendió, estaba más preocupada por el TV que en atendernos, no sabía si nuestra habitación estaba lista, la nevera para comprar bebidas solo tenía 6 sodas

Family_with_children

10/10

Exceptional

18 May 2026

Melissa

As soon as we arrived, we were greeted by the valet drivers. They were very kind and very informative. We were able to check in quickly and early. The room was fantastic. The bathroom is HUGE and everything was very clean. The only downside to our stay was that there were only two functioning elevators ( they reported a recent flood took out the rest). Breakfast was subpar. Overall would highly recommend the hotel for the rooms, the convenience and the friendliness of the staff.

Family_with_children

8/10

Excellent

13 May 2026

Nora

Rooms were clean and spacious. Staff were accommodating. The front desk is actually at the top of the hotel as was exercise room and breakfast buffet. Took a little getting used to but wasn’t a negative. Location is great. Would definitely stay here again.

Family_with_children

10/10

Exceptional

11 May 2026

Walter

Breakfast was amazing

6/10

Pleasant

05 May 2026

Bridget

Needs renovated

2/10

Poor

04 May 2026

Anthony

For two of 4 day stay, physically went to front desk, to explain room was not being cleaned. Two days went to desk, and two days still not clean.

Last night at 3:30 am, kids not staying at hotel running up and down the halls screaming.
\"Sky Lobby\" not working, just seems to be place for staff to hide from guests.

Seemed almost expected by staff that no one was cleaning room daily.

Never return

Family

6/10

Pleasant

25 Apr 2026

Laura

Room showed wear and tear-shower could use new caulk. The lobby on the 25th floor was a let down. Very inconvenient to travel up then down to street level for everything. Reception staff was not polished-Not on brand for and Embassy Suite. Overall felt more like a 2 star hotel experience. Nothing terrible but just not what we expected.

Partner

10/10

Exceptional

21 Apr 2026

Abiodun

Breakfast was great, room was clean and big and clean. Staffs were very friendly

Family_with_children

10/10

Exceptional

16 Apr 2026

stephen

Beautiful bldg, great free bkft and happy support staff

10/10

Exceptional

09 Apr 2026

Pooja

Delicious breakfast and social hour snacks with drinks, daily! Parking next door in the Oliver garage was very convenient and cheaper. Perfect location for walking across both rivers! Would definitely recommend!

Family_with_children

10/10

Exceptional

06 Apr 2026

RASHAE

Nice

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jackie

Great location, nice quiet room, could use some updating, especially paint and pillows. Good breakfast and happy hour. Nice for families to have a suite setup.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Mathew

Received no house keeping for the 3 nights we stayed. Had to ask for tp, clean towels etc. When i enquired about hoise keeping i was treated extremely rudely by front desk. Beautiful property and common areas were excellent, as was the complimentary breakfast.

Partner

10/10

Exceptional

05 Apr 2026

Karisa

Great stay! Clean, large rooms with great views. Friendly staff. Quality breakfast and evening reception.

Family_with_children

10/10

Exceptional

04 Apr 2026

Louisa

The breakfast with a wide varieties to choose. The staff are nice and friendly. The room is spacious and clean. The blanket is soft and comfortable. We had a very enjoyable stay.

Family

10/10

Exceptional

04 Apr 2026

ihab

Clean and spacious room and helpful staff

Family_with_children

10/10

Exceptional

03 Apr 2026

Timothy

Better than most breakfasts. Friendly staff.

Family

2/10

Poor

30 Mar 2026

Michael

Always seek out embassy suites when staying out of town because of breakfast/ complimentary two drinks! In the evening at the bar.. this place was horrible! One drink in two hours because they had one guy working and allowing children to get pop at this beverage window! On to the breakfast… breakfast bar was cold and not kept up ! Only thing that was eatable was the very nice gentleman making the omelettes! This was on Saturday March 26 2026 ! I won’t be staying again

Partner

4/10

Poor

29 Mar 2026

Susan

Check in staff were inattentive and had poor attitude like they didnt care to be there. The extra bedding for pull out sofa was filthy and missing blankets. Overpriced for amenities you can have other places.

Family_with_children

10/10

Exceptional

29 Mar 2026

RASHAE

Yes

10/10

Exceptional

22 Mar 2026

Kelly

The pool was really cold!! That was really the only negative I could think of.

Family_with_children

10/10

Exceptional

18 Mar 2026

cathy

the staff was friendly

Family

10/10

Exceptional

16 Mar 2026

Ahria

The hotel and the room was absolutely fantastic! The hotel is in a building with other businesses, and they made it very clear with signage on where to go to find the front desk. The front desk checked us in really quickly and was very friendly. The room was amazing - it had a sitting room, a bathroom, and the bedroom all separated. It felt very homey. It was very clean and comfortable. Not to mention, the breakfast was as delicious as other Embassy Suites' I've stayed at throughout my life! I wish we could have stayed for longer!

Business

10/10

Exceptional

11 Mar 2026

Christian

👍

Business

10/10

Exceptional

11 Mar 2026

Ernesto Ramirez

Central to every restaurant and entertainment engagement we went to. Room was clean. Staff very attentive. Great views.

Partner

10/10

Exceptional

10 Mar 2026

Kim

The room was clean, staff was super nice, breakfast was wonderful.

10/10

Exceptional

08 Mar 2026

Richard

Very clean, great bar

Partner

10/10

Exceptional

08 Mar 2026

Rick

G

2/10

Poor

20 Feb 2026

Brandon

When I tried to check into the hotel, the front desk did not have any record of my reservation. It took over an hour to get the check in process completed. Very disappointing.

10/10

Exceptional

19 Feb 2026

Shirley

The room was clean, friendly staff

10/10

Exceptional

17 Feb 2026

Kelly

Excellent stay.

Family_with_children

4/10

Poor

23 Jan 2026

KAREN

Room was nice but the area was terrible at night. Reminded me of walking around the
Port Authority, NYC, in the 80’s. I was there with family for a game and after dark I did not feel safe to walk around. If you aren’t going anywhere after dark it’s nice, the hotel is roomy and breakfast is great, but I wished I stayed on the stadium side for sure.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Basim

Very clean and specious. Nice breakfast and in the middle od downtown Pittsburgh.

Business Partner

10/10

Exceptional

18 Jan 2026

Daniel

The room was clean and as expected. Pool was clean and perfect for the family. The Gym had a few machines out of order, but had enough to get a work out in. Breakfast was well appointed with hot and cold options and a made to order omelet station. The servers cleaning up and restocking food were amazing! Also, the Happy hour with 2 free drinks and snacks from 5:30-7 was way better than hoped for!!! Definitely recommend this hotel.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Cari

I enjoyed my stay the staff was nice and friendly

6/10

Pleasant

13 Jan 2026

Rose

Better mattress

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Shawn

great stay, very clean, the valet was super great and accommodating

Leisure Partner

10/10

Exceptional

04 Jan 2026

Sheriko

Very nice hotel! Very clean the beds are comfortable!

Leisure Partner

8/10

Excellent

04 Jan 2026

Holly

The room was mostly clean. We did find a prev

4/10

Poor

01 Jan 2026

Krista

Multiple inconveniences; toilet was broken, heat wasn’t working, pull out bed was broken and wheels on roll away broken as well. Poor quality stay. This is not the Hilton standard; very disappointed.

Friends_and_family Family

4/10

Poor

27 Dec 2025

John

The room was dirty - no heat in the room AC was blowing.

Leisure Family

10/10

Exceptional

22 Dec 2025

Alison

Great location and clean room

10/10

Exceptional

22 Dec 2025

Rod

Yes

Partner

6/10

Pleasant

22 Dec 2025

David

The room furnace made a loud vibrating sound throughout the whole night. Worst sleep i ever had due to this noise.

10/10

Exceptional

21 Dec 2025

Nikki

The rooms were clean. I was very pleased overall with my stay. The only issued we encountered was the pool being closed for maintenance. It said it would be closed for a short time and it ended up being over 4 hours. I booked this hotel with the pool being a major factor for my children. The maintenance could have happened during the closed times. The guy that made omelettes was wonderful, so was the serving staff.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

salvador

Excellent

Leisure Family

10/10

Exceptional

20 Dec 2025

Guy

great hotel

Leisure Friends

8/10

Excellent

18 Dec 2025

Robert

The staff was great, and the in & out valet service was easy to use. having a room directly under the bar/lounge area was a challenge, but we made it through.

Partner

8/10

Excellent

17 Dec 2025

Troy

The only issue was the valet parking. Horribly inefficient.

Leisure Family

6/10

Pleasant

14 Dec 2025

mark

Room wa dated. Automated curtains didn't work. Shower head didn't work. Beds were comfortable. Bar staff was not very attentive. Valet was good enough. Location is the best thing about this hotel, other than that it's just another run down hotel that uses a big name Hotel, probably owned by someone who doesn't care to make it nice anymore.

Leisure Family

10/10

Exceptional

07 Dec 2025

Rachel

This was our second time staying here and definitely whenever we return to Pittsburgh we will stay here excellent!

8/10

Excellent

06 Dec 2025

Shannon

Yes

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Caroline

Spectacular amenities - clean and spacious room.

The omelet breakfast station chef was amazing decked out in Steelers colours on game day!

10/10

Exceptional

02 Dec 2025

ANDREW

Clean room , great breakfast, beautiful hotel

10/10

Exceptional

01 Dec 2025

Jeffrey

really nice rooms, GREAT breakfast, would definitely stay again.

Leisure Family

4/10

Poor

28 Nov 2025

Luke

The bathroom door in our room was off the track and didn’t work, so we had to get another room, and in that room the deadbolt on the front door didn’t latch. The place was decently clean and had a nice breakfast, but I would choose somewhere nicer if you’re paying this price on a hotel.

8/10

Excellent

27 Nov 2025

Stingray

Beautiful and clean establishment!

Friends_and_family Friends

6/10

Pleasant

26 Nov 2025

Keely

Not enough tables for breakfast.

Partner

10/10

Exceptional

24 Nov 2025

Joseph

Clean room

Partner

10/10

Exceptional

18 Nov 2025

Linda

Friendly staff, clean room

Leisure Partner

10/10

Exceptional

17 Nov 2025

Joan

Clean rooms, friendly staff.

Friends_and_family Family

8/10

Excellent

15 Nov 2025

Henry

Very quiet, good breakfast, but they need to have more than 2 elevators running throughout the day. Overall recommend for an weekend getaway.

Leisure Self

10/10

Exceptional

13 Nov 2025

Melissa

We loved our stay and would gladly stay there again. The room was spacious, the bed was comfortable, and the hotel was quiet, which I appreciated because I'm a light sleeper. Breakfast was delicious, especially the made-to-order omelettes. The hotel offers spectacular views, especially from the top floor.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Lilianna

Nice room, good location, and breakfast!

10/10

Exceptional

13 Nov 2025

Michael

Easy check-in directly through the Hilton app. Large comfortable room and nice breakfast included.

Partner

10/10

Exceptional

13 Nov 2025

Christopher

Room was clean. Most of the staff were very courteous.

Leisure Self

10/10

Exceptional

12 Nov 2025

Sandra

The room was clean and spacious. The location was perfect for the a concert at PPG Paints Arena.

4/10

Poor

12 Nov 2025

Victoria

The valet required parking is $40 per night There is no place to pull over while waiting for the valet and they are terribly understaffed. You have to check in on the 25th floor which is hard to do with no place to wait.

Leisure Self

10/10

Exceptional

12 Nov 2025

Dena

Love the spaciousness!

10/10

Exceptional

12 Nov 2025

Ruth

Room was clean
Food was good
Staff was friendly and accommodating

6/10

Pleasant

09 Nov 2025

Jeaniffer

Loud A/C vent right on top of the headboard, hard mattress, cold swimming pool

Leisure Partner

8/10

Excellent

08 Nov 2025

Anil

Good

6/10

Pleasant

08 Nov 2025

JAMES

Pull out bed not very comfortable, sinks could have been cleaner.

10/10

Exceptional

06 Nov 2025

Legend Javonni

Top notch hotel, very clean, great location, great breakfast, great spacious room, great service. My only complaint would be that it was very pricey for a ONE night stay. . grealocatiogreat

Leisure Friends

10/10

Exceptional

01 Nov 2025

Esteban

Love this hotel. One of my favorites.

Business_and_leisure Family

6/10

Pleasant

01 Nov 2025

Brian C.

Well, it’s complicated.

The good? Fantastic rooms. Clean, spacious. The lobby and restaurant/bar area on the 25th floor of gorgeous and has great views of the city. Excellent breakfast too. It’s really a beautiful building.

The bad? Check-in was an unabashed nightmare. People were waiting in line for an hour or more, and many rooms were not ready for that day’s guests. Housekeeping was hours behind. After waiting in line and checking in, some people waited for HOURS for a room to open up. The overwhelmed folks at the desk didn’t communicate at all what was going on. It didn’t help the lobby was a million degrees and guests’ nerves were fraying. Such a shame. The hotel is so nice and in a great spot, but I don’t think I will book this place again. What a mess.

Leisure Friends