Name: Sheraton Pittsburgh Hotel at Station Square
Address: 300 West Station Square Drive, Pittsburgh, 15219, US

10/10

Exceptional

03 Aug 2026

Andrew

Great location right on the water, family friendly hotel, with clean rooms and good staff

4/10

Poor

02 Aug 2026

Jeffery

I was very disappointed in my stay. The elevators were broke and I had to walk 10 flights of stairs three different times with my suitcases and different items after I had foot surgery 18 months ago, I will never stay at another high-end Sheridan in the history of my life.

10/10

Exceptional

02 Aug 2026

Gayle

Great trip! We love this location! Quick ride on the ferry to the Pirates games and we enjoyed Station Square and the incline after.

2/10

Poor

30 Jul 2026

Jerel

When we first arrived to our room just before 10pm, the air conditioning wasn't working. We discovered it had ice on it. We called the front desk, and they sent a maintenance worker. He immediately said that the air conditioning had been turned below 67 degrees and needed to be unfrozen. To be clear, this was the situation immediately when we walked into the room. The worker told me he could unfreeze it by using the room's hair dryer or using a \"heat gun\" that he could get. We opted for this heat gun, which he told us would be the faster of the two options. He came back and defrosted our air conditioner, finishing this process at about 10:20pm. He then told us to call the front desk again if the temperature hadn't improved in 30min.

We waited the half hour, and the temperature hadn't improved. I called the front desk, and only then did the clerk offer to put us in a new room. We went to the front desk and stood there for a few minutes because no clerk was there. One eventually appeared, but he seemed to have no knowledge of what had happened. He also didn't apologize for the situation and didn't seem to care that we had been significantly inconvenienced. At about 11:15pm, we finally made it to a room with a working air conditioner. To top it all off, though, the air conditioner in the new was so loud that we slept with ear plugs the second night.

This is the worst service I've ever received at a Marriott property, and the air conditioning situation was unacceptable.

10/10

Exceptional

28 Jul 2026

Beth

Easy check in and check out. Only negative is that check in wasn’t until 4 pm and check out was 11 am, should be more hours

6/10

Pleasant

26 Jul 2026

SHERRY

Only 1 elevator working for this huge hotel plus the elevator stopped on every floor even when no one was there
Such a long line last night I climbed the steps to the 11th floor. Front desk seemed short on help. Only 1 person checking people in and one on the phone, each time I was at the front desk. Tried to call the front desk multiple times when our TV wasn't working and no one ever answered! No one outside or in lobby to help direct visitors or assist with luggage. Luggage carts hard to find. I was dappointed in the service at this hotel for the price. Checking out i said i hadn't seen anything about online checkout and the worker said because you booked third party and was not nice about it

10/10

Exceptional

26 Jul 2026

David

Great Experience

8/10

Excellent

25 Jul 2026

Edith

Bathroom had some stains/marks on wall. A little dusty. Staff was very nice and accommodating.

2/10

Poor

15 Jul 2026

Peter

The pool is either very dirty or stained black. Housekeeping took dropping off towels one morning as an excuse to not clean the room at all that day. Room service takes the phone off the hook and doesn't answer. Go downstairs and order the food yourself, they tell you to come back downstairs 9 floors and fetch it yourself or wait. The AC unit was old, was in disrepair and froze over at 3AM. Hotel front desk the next day would not even radio to find out if the repairs had been made and told my wife to let them know if the room was still hot after we left to give them time to make the fix. Just absolute disregard for any guest that's not in a wedding party drinking in the lobby.

Family_with_children

8/10

Excellent

13 Jul 2026

Glenn

Very clean, and location is good.

Partner

2/10

Poor

12 Jul 2026

Jerome

You advertised Station Square being a big draw for shopping, you didn't state it was no longer in business !

Partner

6/10

Pleasant

11 Jul 2026

Aprille

No shower pressure. Actually couldn’t wash our hair and barely rinsed the soap off. Expected more from a very nice hotel. Location super convenient for the ball game. Parking awful so we had to valet.

Family_with_children

4/10

Poor

10 Jul 2026

Jeff

The room was fairly clean, staff seemed sidetracked talking to each other at least when we went to front desk but when we had a problem with the air conditioning not working (not kicking on and thermostat was just a blank screen) the lady at the front desk did not even apologize or acknowledge the issue other than when we checked out she would let someone know. Didn't seem to care. We woke up in the middle of the night roasting. Location was convenient with less traffic than downtown and there are some restaurants within walking distance as well as the ferry boats. Parking is extra $, no free parking for guests.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Ashley

This hotel is exceptionally clean and updated. Felt very comfortable and safe and away from all of the noise of the city. Will definitely stay here again.

Partner

6/10

Pleasant

09 Jul 2026

Gary

Good location, clean and nice size rooms, bar was ok, but the big issue was aircon. We arrived and on a 100 degree day, our room was 92 and the aircon was not on. We tried but had to call maintenance and by the time we got back after dinner, the aircon was working but it was very weak and the room temp was still in the high 80s. Made for an uncomfortable nights sleep - not really good enough.

Would not repeat.

Partner

10/10

Exceptional

06 Jul 2026

Michelle

Great location and very clean hotel. Close to lots of restaurants and quick uber ride to downtown area.

Friends

10/10

Exceptional

05 Jul 2026

John

Staff and location were both excellent

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Omar

The front desk employees were the best very very understanding

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Verle

Excellent stay, will go again

Partner

8/10

Excellent

29 Jun 2026

angel

Had a wonderful stay ,room was beautiful clean all this things, the reason im not giving a 5 star is because when we went to the pool area we were disappointed the hot tub that was shown was gone .also the edging around the pool was cracked and chipping and there was what appeared to be mold on the ceiling ove the pool area ,the pool despite that was warm and we had a wonderful time ,but I would suggest taking the pics off the web showing the hot tub ,and also fixing the edging on the pool.
Wonderful stay other wise .

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Donna

This hotel is right in Station Square; centrally located at the Monongahela River. Just a short walk or drive over the bridge takes you to downtown Pittsburgh, home of PPG, PNC, and UPMC hospital complex. Parking is right across the street from this hotel. Costs $34 a day in parking garage or adjacent lot. Food is reasonably priced in the Factory South Side.

Partner

6/10

Pleasant

25 Jun 2026

Stefania

Nice staff and great bar on the premises

Friends

10/10

Exceptional

23 Jun 2026

Eileen

Nice views from the hotel and they have a great onsite restaurant. Aside from this, there are not a lot of options for dining that is walkable from hotel.

Friends

10/10

Exceptional

20 Jun 2026

Josh

Amazing

Partner

10/10

Exceptional

19 Jun 2026

Jeffrey

Very nice.

Partner

10/10

Exceptional

17 Jun 2026

Khaled

Hotel is very nice, great views. We were there for our anniversary.. Front desk Abigail was very helpful . We got a room with a great view. Room was very clean. Beds very comfortable. We definitely recommend this hotel.

Family

10/10

Exceptional

15 Jun 2026

John

The rooms are clean, Staff was great and breakfast was really good...AAA+++

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

LORIE

Room was large and comfortable, staff was friendly and helpful. Lots of things to see and do nearby.

Partner

10/10

Exceptional

12 Jun 2026

Matthew

Room was clean and spacious. Area was safe and quiet and had beautiful views of the city!!!

Partner

2/10

Poor

12 Jun 2026

Brooke

Worst experience I have ever had . I do NOT recommend staying here. There is a huge lack of customer service.

Partner

6/10

Pleasant

11 Jun 2026

Christie

The room was nice, but the floor looked disgusting and not clean at all. I also think that charging guests for their parking is ridiculous when you are already paying $300 for a room.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Morgan

The room was decent, but wish the air conditioning in the room worked. Other than that hotel was in excellent spot.

Partner

10/10

Exceptional

08 Jun 2026

Tamal

Best view every!

Partner

10/10

Exceptional

07 Jun 2026

Akili

Great

10/10

Exceptional

07 Jun 2026

Angie

Good location and clean!

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

William

Spacious room with modern decor, comfortable beds and spectacular view of the city, river and boats. We had breakfast at the Factory and it was excellent. The portions were huge, the food was delicious and the server was outstanding. Front desk staff was friendly and very knowledgeable about the surrounding area. Lots to do within walking distance and the walk along the river was fantastic. We stayed there a few years ago and it was a significantly better experience this time around. They have a well stocked gift shop staffed by a super friendly and helpful lady. We checked out the pool but didn't bring our suits so we couldn't go in. It looked clean and inviting though. Can't say enough good things about our experience - we'll definitely be going back.

Family

10/10

Exceptional

29 May 2026

Kenyatta

The front desk staff was amazing and highly professional.

Business

8/10

Excellent

27 May 2026

Andrii

Lobby wasn’t clean and AC equipment created to much noise.

Family

10/10

Exceptional

26 May 2026

Sherri

Hotel lobby, rooms seemed current, possibly recently updated. Very nice. Staff very pleasant.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Emelia

Everything was tremendous until we had really bad experience at the dining, during breakfast hour at the FACTORY RESTAURANT when we encounter a white old dude recording us while we eat… when we reported the incident nothing was really done but we were just asked to switch seat. That experience was very sickening, unfair and against my human rights. I am very disappointed to the hotel staff / restaurant staff to allow such act. I will never recommend this place to anyone, such hateful and racial act from other customers could have been handled well.

Partner

10/10

Exceptional

22 May 2026

Harry

Had a very nice one-night stay at the Sheraton. The room was clean, beds were comfortable, and we had a nice view of the city and some of the bridges. It’s very convenient to the center city, with a light rail stop a short walk down the street and only 2 stops to get into town. There are a few restaurants within walking distance. If you are into running there’s a nice long trail right along the River. We were there for a concert at PPG and it was perfect.

Partner

10/10

Exceptional

20 May 2026

Eric

Beautiful room, friendly and helpful staff, nice location.

Friends

4/10

Poor

18 May 2026

Ann

Not clean. When you get off the elevator on the 6th floor you are met with a light blue chair that has stains on it. Clearly no deep cleaning happens in the hotel. I was very surprised. I assume they are severely understaffed and have poor management. Given the prices they charge this is terrible. I would not stay there again.

10/10

Exceptional

18 May 2026

Shirley

I stayed at the Sheraton Pittsburgh this past weekend, and this was my second time visiting. The staff continues to be absolutely wonderful — friendly, attentive, and always willing to help. The food and drinks were amazing once again, definitely one of the highlights of the stay. My room was very clean and comfortable, and I appreciated the overall upkeep of the hotel. The only small thing I noticed is that the hallways and rooms could use a bit more vacuuming. Other than that, everything was great, and I look forward to staying again.

Partner

6/10

Pleasant

18 May 2026

Steve

The room was clean however we were placed in a handicap accessible suite. I don’t know if it was a normal feature for those but the water pressure in the shower was almost nonexistent making it hard to fully rinse hair. Also, the ac unit was exceptionally noisy while running and did not seem to work very well

Partner

2/10

Poor

14 May 2026

Jon

If you want to pay an extra 125 dollars on top of a 400 dollar room for parking and breakfast stay here. Also the clipper fires up at 8 am so no sleeping theough that!!!!

10/10

Exceptional

13 May 2026

Don

Strong drinks

Partner

10/10

Exceptional

13 May 2026

Kelly

Love the location of this hotel! Overall had a nice stay and would recommend this hotel!
Recently updated although disappointed hot tub was removed.

A few minor things: starbucks had inconsistent hours. Was told would be open till noon on Saturday only to come to find out the girl was closing up at 1030 am the Saturday we were there.
Was told at check in we could have a room next to the other party we were traveling with only to check in and we were at opposite ends of hotel. Not a huge issue but felt mislead.
Overall enjoyed our stay

Family

10/10

Exceptional

12 May 2026

Ernie

I asked the desk about horse drawn carriage rides and they were a bit rude. The horses were supposed to be right outside and the website said they started in May. I just asked if they had seen any horses. The lady just said they have nothing to do with that and seemed very annoyed. I had hoped to propose to my girlfriend on a carriage so looking around for the carriage stop and then finding out it wasn't running yet was disappointing. Otherwise, the trip was lovely.

Partner

10/10

Exceptional

10 May 2026

John

Very clean and staff was very friendly and helpful. Only part was not great is the pool needs up dated repaired. And slope inside of pool needs to be marked.

Family

10/10

Exceptional

05 May 2026

Krista

The check in process was fast and accommodating. They were able to get our rooms close together like we wanted. The rooms were nice and clean. Great views of Pittsburgh. The pool was nice and warm. We did buy a few things from the hotel store and we got coffee in the morning from the cafe. It was very good. Overall I would stay here again if we needed to. The only downfall is minimal shops around and expensive parking. $34 to park.

Friends_and_family Family

8/10

Excellent

03 May 2026

Jennifer

Everything was very clean. There were enough towels and washcloths for all 4 of us, we didn't have to get exta, which is always nice. The front desk staff was very nice and patient with us. We had a great overall experience

10/10

Exceptional

03 May 2026

Robbin

Nice hotel in downtown Pittsburgh, right on the water, parking was easy, the room was clean, and the bar/restaurant was good and convenient after a day of travel.

Partner

10/10

Exceptional

03 May 2026

carlos

Top of the line hotel. Very clean and comfortable

Partner

10/10

Exceptional

02 May 2026

Randall

The Sheraton Station Square was a delightful surprise! My grandson and I were in for the NFL draft and we couldn’t have had a better stay! The breakfasts at The Factory were exceptional, the bartenders were professional and fun, the room was clean and comfortable. Couldn’t recommend them more highly!

8/10

Excellent

30 Apr 2026

jermaine

I had a really good stay overall. The only downside for me is that, at this price point, I feel breakfast should be included. The staff were great, the room was very clean, and I definitely plan to come back. I’d still recommend this place to others, and if they added free breakfast it would be an easy 5-star stay.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Steve

Perfect room with a great view of the river.

Self

2/10

Poor

26 Apr 2026

Devon

Property is nice, but staff and management will be zero help if you have something come up and need to cancel.

Family_with_children

10/10

Exceptional

17 Apr 2026

Jessi

Very clean always stay here when I go to Pittsburgh! Great views!

Partner

8/10

Excellent

12 Apr 2026

Gihan

Got a king bedroom with city view. View was great. The room was clean. Bathroom was very small not enough room even to turn. The front door is not properly sealed. So whole night the hallway lights came to the room. Overall the stay was good and staff is very nice.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Shelley

Clean room & good staff. I liked the location, but some people may not like the trains going by. My only complaint was the noise from the room Nextdoor. The connecting door although closed and locked did not block the voices from next door. Also the heat/air was very loud.
The view was great and the beds super comfy.

Family_with_children

4/10

Poor

09 Apr 2026

James

Staff acted as if we were bothering them. Wildly uncomfortable beds. Noisy hallways. Stay somewhere else. This place is not all it brags to be.

Family_with_children

10/10

Exceptional

06 Apr 2026

Andrew

Pool was large and open late. Staff was very nice

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Katherine

The only thing that was missing, was somebody to clean our room when we requested it.

Partner

10/10

Exceptional

03 Apr 2026

Rob

Room was nice

10/10

Exceptional

03 Apr 2026

Atefeh

Clean

8/10

Excellent

01 Apr 2026

Susan

Pop paying $34 to self park is excessive.

8/10

Excellent

31 Mar 2026

Marjory

Everything wonderful; walls were a bit this and could hear noise easily-
No white noise; unable to run fan on AC- loudly cut on and off- waking up w hallways light and noise.
Other than that, the amenities are excellent and excellent all else.

10/10

Exceptional

23 Mar 2026

Deyci

Amazing

Family_with_children

8/10

Excellent

11 Mar 2026

Marie

Keep in mind $25/night parking!

8/10

Excellent

11 Mar 2026

Todd

V

10/10

Exceptional

10 Mar 2026

Alexis

Clean large room, warm pool, friendly staff

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Joesph

Amazing all around

Partner

10/10

Exceptional

08 Mar 2026

Teresa

Great staff!

Partner

10/10

Exceptional

05 Mar 2026

Geraldine

Clean room, nice view

Business

6/10

Pleasant

01 Mar 2026

Carol

You have to pay for parking daily. The refrigerator in our room did not work took 3 phone calls to get it replaced. The staff was friendly.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Amanda M

Busy place

Partner

8/10

Excellent

19 Feb 2026

Robert

Staff was great

Partner

10/10

Exceptional

17 Feb 2026

Brandon Hite

Awesome stay. Beautiful city!

Business Partner

6/10

Pleasant

16 Feb 2026

Sarah

Thermostat not working super hot and humid in room. No bell hop. Brunch food made us and others we traveled with sick immediately after eating. Parking was not included in price so cost us an extra 100 for parking for the weekend on their own property. Heard good things about this hotel so disappointed for how much we paid.

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2026

Karli

Room was clean. Restaurant was nice.

10/10

Exceptional

16 Feb 2026

Jennifer

Best staff ever! Jey was just a lovely lady and so nice and she looked fabulous as well! Loved our stay, it was so clean and so room-y! The city view was beautiful! Will definitely come again and recommend!

10/10

Exceptional

15 Feb 2026

Bernie

Everything! A great stay, great food, great personnel

Leisure Partner

4/10

Poor

14 Feb 2026

jason

be careful with parking, i end up paying $34.00 at cold January evening . i asked cheaper place to park they said 5 blocks behind, hotel lot is $34.00 for 12 hrs..
hotel rooms very old. it's not worth it

Business Self

10/10

Exceptional

02 Feb 2026

Jason

Everybody was very nice and professional Rooms were very clean Location is great with easy Ubers to downtown destinations

Friends_and_family Family

4/10

Poor

02 Feb 2026

Duvarol

There were potato chips, all along the floor from the previous guests with a broken curtain pull handle. The shower somehow seem to leak all over the bathroom floor. We ordered steak and ribs on the app. We ordered it to pick up at the restaurant. We were told that the app is not working correctly, which is why It got delivered to our room instead of us receiving and eating it at the bar while we were waiting, when we received our food, our ribs and steak were in a box with no plates. The medium well steak I ordered was burnt the Pepsi, I ordered that they forgot had a seed in it which I choked on. I had to pay $100 more than what I booked the room for. The King suite next-door had two small dogs that barked all throughout the night and morning. I have Stayed here plenty of times and this was by far the worst stay I’ve ever had throughout the years..

Business_and_leisure Family

4/10

Poor

01 Feb 2026

Nick

Room lacked amenities , and the only option seemed to beto purchase some from them.

Business_and_leisure Family_with_children

10/10

Exceptional

31 Jan 2026

Tracy

The room was spotless. All staff was courteous.

Partner

10/10

Exceptional

26 Jan 2026

Chanelle

Room space, cleanliness, beautiful views of the city, and walking distances to the incline.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Natasha

Beautiful hotel lobby

Business

10/10

Exceptional

21 Jan 2026

Carrie Elizabeth

Stayed years eve .. great location .. great time!!

Partner

10/10

Exceptional

20 Jan 2026

Rachel

We love that hotel

Partner

8/10

Excellent

19 Jan 2026

Ryan

First night we had a room with no heat and the quoted price was over $100 more once we got on property and paid the bill.

Leisure Partner

8/10

Excellent

16 Jan 2026

Joseph

Room was clean and tidy but carpet needed a fresh/cleaning, and the temperature was stuck on 67. Could not turn down to cool off or turn up to heat. Otherwise staff was very friendly.

Business Family

10/10

Exceptional

15 Jan 2026

Bobbi

Clean room

Leisure Family

4/10

Poor

12 Jan 2026

MaryAnn

TV wasn't working. Had to have someone fix it at 1:30 in the morning