Name: Pittsburgh Marriott City Center
Address: 112 Washington Pl, Pittsburgh, 15219, US

10/10

Exceptional

19 Jul 2026

larry

The rooms need to clean earlier.

Business

4/10

Poor

16 Jul 2026

Eliseo

Let me start off by saying that I expect more from a Marriott hotel. I had a severely molded pillow, I didn't realize it until morning when I flipped the pillow. The following night I noticed a bed bug on the sheet as I was covered with it. Although we took off all blankets and mattress covers and didn't notice any others. Definitely won't be staying there again.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Richard

Nice location but way out dated. Needs complete overhaul

Family

8/10

Excellent

14 Jul 2026

Mark

Overall the stay was good, though Accessibility leaves a bit to be desired. The doors are big enough and the rooms have enough space to navigate in a wheelchair. There were no accessible rooms available as a Jr suite and no shower benches are kept at the hotel. They also only have 3 luggage dollies, which is not great when more than 20,000 people are in town for a convention. Fortunately I traveled with able bodied people to help with luggage, or Id have been waiting well over an hour for a dolly.

The bar/restaurant in the hotel is high quality and reasonable cost, one of the highlights of my stay

Partner

10/10

Exceptional

13 Jul 2026

Rochelle

Great spot and clean. Definitely will be back

Partner

10/10

Exceptional

13 Jul 2026

Diane

By far, the best check in experience ever! We arrived 4 hours early for check in, and were given a room immediately for no extra charge. The restaurant on site was great, with an amazing made to order breakfast included with the room. We ate most of our meals right there. My son enjoyed the fitness center. The entire staff, especially the front desk supervisor, was wonderful! Everyone was friendly and helpful! We almost chose a different hotel; I'm sure glad we didn't. The hotel made our visit to Pittsburgh amazing!!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Nick

We had a perfect stay at the Marriott. Everything from start to finish was excellent.

Purchasing the included breakfast was definitely the way to go. The breakfast buffet was fresh, and having omelets, French toast, and pancakes made to order was a huge plus.

We paid a little extra for the junior suite, and it was absolutely worth it. We also had a standard room for one night during our stay, and even that room was very spacious and comfortable.

The staff was amazing and helped us with anything we needed. Having a restaurant and bar on site also made the stay so much more convenient. The food was very good, and it was nice not having to leave the hotel if we wanted to grab dinner or a drink.

The location was also perfect for us — very convenient to the University of Pittsburgh, PNC Park, and downtown.

Overall, this was one of the most enjoyable hotel stays we’ve had on our trips over the last few years. We really enjoyed our stay and will definitely be staying here again. Thank you to the staff for everything.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Philip

Clean comfortable rooms and great staff

Self

10/10

Exceptional

12 Jul 2026

Craig

Our room was very clean, the AC was blasting, the bed was comfy, and we appreciated the concierge lounge!

Partner

10/10

Exceptional

10 Jul 2026

Richard

The property was clean and the staff was friendly... the bed was very comfortable... the ice machine always worked

Self

6/10

Pleasant

09 Jul 2026

Toni

My son goes to school right by this hotel so it is extremely convenient

Family

10/10

Exceptional

08 Jul 2026

Kevin

Nice bar and very comfortable bed.

Partner

10/10

Exceptional

06 Jul 2026

Connor

All around great choice for a stay in downtown if you don’t mind a bit of a walk!

Friends

10/10

Exceptional

06 Jul 2026

Jaleen

Loved the close proximity to PPG Arena

Family

10/10

Exceptional

05 Jul 2026

Linda

For an inner city hotel, it was clean, staff was friendly and 4 minute walk to the arena.

Friends

10/10

Exceptional

04 Jul 2026

Thomas

The staff was super helpful and friendly. The location is convenient and close to The T stop - Steel City. The breakfast was delicious and everything was fresh. The hotel could use some moderization/freshining up, like some additional outlets in the room. The beds were comfortable!

Family_with_children

10/10

Exceptional

03 Jul 2026

Savanna

Todd was very helpful

Family_with_children

10/10

Exceptional

01 Jul 2026

Miles

Location was perfect and the staff made things easy

Friends

10/10

Exceptional

01 Jul 2026

Lee

The staff was very friendly and pleasant. They seemed eager to be of assistance

Self

8/10

Excellent

01 Jul 2026

Laurie

Rooms were not as clean as other Marriott's

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Ciara

Spent one night there to attend a concert at PPG Arena. Hotel and Valet were all very kind.

Friends

10/10

Exceptional

30 Jun 2026

Virginia

Staff was amazing and welcoming!

Room were very large and roomie with great city views.

Location was spot on.

Front desk one of the best service staff !

Virginia

Self

10/10

Exceptional

29 Jun 2026

Ralph

Great stay, staff was so friendly and helpful!

Family

2/10

Poor

29 Jun 2026

Raechel

being charged for something, and not being told what..

8/10

Excellent

29 Jun 2026

Maria

The elevators did not required a key to let you go to the tower. You can enter from the garage to you level. One day my husband went out of our room and there was a strange man sitting in the hallway with a fishing rod. He called security and the man left.

Friends

10/10

Exceptional

28 Jun 2026

Benjamin

Hotel is very very clean, short walk to everything

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Barry

Matt was very helpful during checkout.

Family

6/10

Pleasant

28 Jun 2026

Nathan

The location is excellent, and the staff is friendly and seem to do their best. But the condition of our room was disappointing for a Marriott. There was obvious damage, and the bathtub had permanent stains and looked like it has seen better days. Finally, it's really bothersome that valet parking is $50, and there really is not an affordable self parking option. It seems extreme to pay so much just to have your car driven a few feet.

Partner

10/10

Exceptional

28 Jun 2026

Raymond

Friendly staff, clean rooms, and easy check-in and out.

10/10

Exceptional

27 Jun 2026

Amanda

Very nice hotel clean the staff was very friendly

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

James

The staff was friendly and the hotel was clean

Self

10/10

Exceptional

27 Jun 2026

Halle

Very friendly and helpful. Clean and great location

Partner

2/10

Poor

27 Jun 2026

Erin

We reserved a corner king suite with a sofa pull out for my husband and two preteen boys. When we opened the sofa bed to make it, we were overpowered with a terrible body odor smell. We called the front desk to see if they could switch out the mattress while we were at dinner and left the sofa open, but when we returned, nothing had been fixed and now the whole room smelled awful so we had to move to a two “queen” bed room. We packed everything up and moved to the new smaller room on our own, this room had sticky stains on the carpet and the bathroom floor was wet. Even though the beds were too small for all of us, we managed to cling to the edges of the mattress for three nights. My back is killing me and the hotel was “unable” to refund us anything because the trip was prepaid through Expedia. 0 out of 10, would not recommend and will not stay again.

Family_with_children

10/10

Exceptional

26 Jun 2026

Heather

Very kind staff!

Family

2/10

Poor

26 Jun 2026

Kristy

The beds were worse than my mattress at home. No blankets. Bathroom was so small I had to stand by the toilet to close the door. They lock all doors ar 10pm. If your going in from the parking garage be prepared for a confusing scary maze. Worst trip ever.

Family

10/10

Exceptional

26 Jun 2026

Melissa

The rooms where comfy and clean!

10/10

Exceptional

26 Jun 2026

John

Great location, next to PPG Arena. Super-friendly front desk staff, available whenever needed. We were promptly greeted upon our arrival. Staff seemed genuinely interested in our plans for the trip, which was appreciated. Valet staff very efficient and friendly as well. Elevator bay gets crowded, so patience is required. Room was pretty good and in overall acceptable condition. Curtains/drapes could use a refresh/cleaning, but we survived. Coffee supplies weren't replenished before we arrived, and we noticed. Room overall on the older side. Property in general could use a good refresh/cleaning. Overall, we were surprised on how comfortable our visit was. No issues with security, although the general area is a ghost town (except for the arena and a couple of businesses scattered around).

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

JAIME

Hotel was clean.

8/10

Excellent

22 Jun 2026

Ronald

Stay away from rooms next to ice machine and elevator.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Teresa

The staff were very accommodating and helpful.

Partner

10/10

Exceptional

19 Jun 2026

Elizabeth

Great hotel in a great location. Away from the crowds of the city center, but within walking distance of the fun. Everybody was so kind and helpful, from the valet to the front desk.

Self

8/10

Excellent

18 Jun 2026

Ella

The staff was very nice! The only issues with the room was there was no body wash or shampoo. The containers were empty. There was also Doritos under a chair that fell from somebody’s bag. Other than that it was clean!

Friends_and_family Friends

8/10

Excellent

17 Jun 2026

Nichole

The bathroom in our unit was very small. We had a 2 bed room and you could hardly turn around in the bathroom. In my opinion parking should be included in the hotel stay fees, we paid enough for one night for parking to be included. The hotel staff was beyond great and kind to us. Our room was clean along with clean bed lines and a clean bathroom.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Brian

Staff was very nice and helpful.

Family

6/10

Pleasant

17 Jun 2026

Sylvia

2 out of 5 days room was not cleaned. We had to call down for towels. However, breakfast was good and convenient.

Partner

10/10

Exceptional

14 Jun 2026

Steven

Great for business travelers and solo travelers. Good breakfast selection. Only down point was a brief midday interruption in the hot water for maintenance. Good central location for exploring the city.

Self

6/10

Pleasant

14 Jun 2026

Jeffrey

Bed linens were unusual for me. No fitted sheet. Just a flat sheet on top of a stained mattress. Then a duvet and another flat sheet on top. By my accounts unless they changed the duvet after every customer you will be sleeping with a used linen on you with a clean sheet on top of the bed. I switched the duvet and top sheet to keep the clean linen against our bodies. Additionally another set of towels etc would have been very useful.

Partner

10/10

Exceptional

14 Jun 2026

Michelle

Staff was one of the friendliest I’ve encountered in a long time. Desk staff, GM of the bar/restaurant and dining staff were excellent

6/10

Pleasant

13 Jun 2026

Schal

Great staff, poor AC

4/10

Poor

13 Jun 2026

Ananya

The hallways smelled of food. Nobody emptied the trash in my room inspite leaving a sign. There was no hot water in shower for 2 out of my 3 day stay at the hotel.

Self

10/10

Exceptional

12 Jun 2026

Tara

The front desk was super sweet. Had a great time.

Family

2/10

Poor

12 Jun 2026

Joshua

Our experience was extremely disappointing from start to finish.

We booked and paid for a specific room through Expedia, only to be told upon arrival that the hotel no longer had that room available because they were overbooked. The front desk initially tried to place our family in a room with two full-size beds, which was not suitable for our family’s needs. After explaining the situation, they moved us to a different room, but the television did not work.

We were assured that both the room situation and the TV issue would be resolved the following day. However, when we returned to the front desk the next day, we were again told the hotel was overbooked and that we would have to remain in the same room. The TV was never fixed. We later discovered the issue was that the room had a brand-new TV installed without a cable box connected to it. No effort was made to provide a cable box, repair the issue, or offer any alternative solution.

To make matters worse, when we asked about compensation for not receiving the room we paid for and for the unresolved issues during our stay, we were told a refund was not possible. Instead, we were offered Marriott rewards points if we joined their rewards program. Since we do not travel frequently, those points would have been of little value and did nothing to address the inconvenience we experienced.

Paying for a room that was unavailable, being placed in an unsuitable room, dealing with a non-functioning TV for the duration

Family_with_children

10/10

Exceptional

11 Jun 2026

Maria

I wish there were vending machines instead of the expensive gift shop

Business

2/10

Poor

11 Jun 2026

Kara

The air conditioning was out on our floor and we had friends staying on the floor below us and their air conditioning was out as well. Both rooms were very dusty and had obviously not been deep cleaned in a very long time. Dust and buildup on the front of the bathroom vanity, around the corners of the room, and on almost every light fixtures, picture, and surface. The shower curtain was dirty/stained. The flat sheet did not fit and came off all during the night- exposing the dirty, old mattress, We were very disappointed in our stay when one night was over $300.

8/10

Excellent

07 Jun 2026

Hailey

Everything was great but the shower was freezing cold or burning hot. No I between

8/10

Excellent

07 Jun 2026

Christina

Very friendly staff, the property was simple and clean. The area was easily accessible to grab ubers. Todd the bellman was the best!
Live music and complimentary snacks and drinks on Saturday was an added bonus overall would book again

Friends

10/10

Exceptional

07 Jun 2026

ashlee

We had a wonderful stay and were impressed by how well everything was handled especially considering how busy the hotel was during the Morgan Wallen concert weekend. The hotel was clean, comfortable, and very accommodating throughout our stay. A special shoutout to Todd, the bellhop, who went above and beyond. He was waiting and ready to help us bring all of our belongings down to the car, and his kindness and professionalism really stood out. The valet service was also exceptional. Despite the large crowds and busy atmosphere, the valet team was organized, efficient, and we never had to wait for our vehicle. The level of service from everyone we encountered made the experience stress-free and enjoyable. We would definitely stay here again and highly recommend this hotel to others visiting the area.

Friends

4/10

Poor

07 Jun 2026

Katherine

It was a very clean room and very nice hotel but ac was broken and was very hot. There was mold growing in the bathroom but other then that is was very clean and a nice stay

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

elana

Room was ok but needs cleaned better. There was mold on the bathroom ceiling, bedside tables had weird residue on the top and the sides, windows were foggy and smudged and carpet didn’t seemed to be vacuumed well.

Partner

8/10

Excellent

06 Jun 2026

Jenn

Staff at front desk was excellent. Two women waitress in the bar/dining area were ignorant and didn't acknowledge the fact that our order was incorrect and brought me the cheese that we asked for on our hot sandwich on a plate. Also, our shower was freezing cold even after running the water for a long period of time.

Partner

6/10

Pleasant

06 Jun 2026

David

Great location for events. Uodated

Family

8/10

Excellent

05 Jun 2026

Oscar

Overall it was a good stay only things I can say that can improve is the AC could be a bit colder in the rooms and the bathtub water doesn’t drain well while showering. Staff was very helpful and friendly

Self

10/10

Exceptional

03 Jun 2026

Stephanie

I had a great stay here. The staff were very helpful and allowed me to check in early. I was also provided a breakfast voucher and enjoyed a delicious breakfast each morning at the hotel. My room was clean and comfortable (please note that it did not have a refrigerator, if that's important). The location was very close to downtown and easy to access.

6/10

Pleasant

31 May 2026

Bobbi Jo

Staff was wonderful.
Bathroom in room is a bit dated. The bath tub mat did not look clean.
The breakfast buffet was 10 minutes late in opening. The dining room where the breakfast buffet was held was not the cleanest. The floors were not swept from the day before. The dining chairs are ripped, not a very nice area. Especially not for the price.
Beds were comfortable, however, there was a rather large hole in one of the pillow cases.

Partner

10/10

Exceptional

31 May 2026

thomas

The room was spotless. Everything worked. The front desk staff, the parking valet, and the breakfast waitress were all wonderful.

Friends

10/10

Exceptional

31 May 2026

Jeremy

It was Clean staff was great will stay again next time I visit Pittsburgh my room had a great view

Self

8/10

Excellent

31 May 2026

Christopher

The hotel itself was nice for an older facility. The staff was pleasant and helpful. My only issue was the state of the parking garage. It was pretty disgusting- a measurable layer filth on the floors and walls as if it hadn’t been cleaned in there to any degree in years. Most disturbing was the large pile of human feces and toilet paper in the corner not far from where I parked. Nasty.

Self

10/10

Exceptional

29 May 2026

Sue

Stay was pleasant

4/10

Poor

28 May 2026

Dashell

My stay did not meet the cleanliness, maintenance, and service standards I expect from a Marriott property. The original room had multiple visible cleanliness and maintenance issues in the bathroom, including stains, damaged surfaces, and marks on the walls and tub area. I reported the concerns immediately, but no replacement room was available the first night, requiring me to remain in unacceptable conditions.

Additionally, my dining experience the first evening was disappointing. The food was undercooked, the dining tables were visibly dirty, and it appeared the waitress was working alone, which negatively impacted service and overall cleanliness in the restaurant area.

Although the staff did move me to another room on the second day, no suites were available and I was placed in a double room instead. While I appreciate the eventual effort to accommodate me, the delayed resolution and overall condition of both the room and dining experience significantly affected my stay.

Family_with_children

8/10

Excellent

28 May 2026

Timothy

Great location - walkable to many parts of the city. Lots going on but once your in the room the place is peaceful for being in the heart of the city. The breakfast was good and the omelette was spot on! The staff were all vary helpful and appropriately polite. I like the place. The $50 parking valet is a bit much but once the car was park it was forgot and safe.

Self

10/10

Exceptional

27 May 2026

Heidi

Very nice stay, great staff, restaurant and room.

Family

8/10

Excellent

26 May 2026

Darcia

Ahead of time I tried to reach the hotel to request a quiet room. After reaching some non-local office, they said they would email the front desk with the request. I received an email from a on-site person saying they would take care of it. When we arrived we were given a very non-quiet room: next to the elevator and right across from the ice machine. We had to return to the front desk for a change where I was told there was a note to not change the room. So it seemed like sadistic treatment.

Partner

6/10

Pleasant

26 May 2026

Kelly

Room clean. Air conditioning made an annoying sound. Beds small. Be careful of where you park. Otherwise enjoyable.

Family

6/10

Pleasant

25 May 2026

Daniel

We booked for three nights through Hotels.com. Check-in went smooth. Room was pretty decent except the closet shelf had a fair amount of visible rodent droppings. (Photo attached)

At 5am of night 2, we both were too ill to continue our trip (NOTE - I am not attributing this to the rodent droppings, this was unrelated virus.)

I contacted the hotel to see about canceling the third night, saying I could be out of the room by 11am. They said I had to go through the third party booker. I contacted hotels.com and the representative was extremely helpful and accommodating. She called the hotel and spoke to \"Rachel\" the manager. She even offered the medical evidence from my urgent care visit. Rachel was steadfast and said she would not allow the cancelation of the third night. The hotels.com representative was apologetic and sympathetic.

I get it. I read the booking rules before the reservation was made, so no need to explain in the reply that there is no cancelation. But you know darn well the hotel could still sell a night's stay, thereby not losing money, and accommodate travelers in an unfortunate situation.

Also, I parked 4 blocks away for $32 (total) for three days. Hotel parking was $50 per day.

Oh well.

Friends_and_family Family

8/10

Excellent

22 May 2026

Lea

friendly staff, great bar nice place to stay but rooms a little outdated, but overall a great location!

Family_with_children

10/10

Exceptional

21 May 2026

Stephen

There is nothing I didnt like, this property is well kept, clean and the staff was friendly

Partner

8/10

Excellent

20 May 2026

julie

The staff was great! The beds and pillows not so much. They definitely need an upgrade.

Friends

10/10

Exceptional

19 May 2026

Raymond

Nice. Easy access to PPG arena

8/10

Excellent

18 May 2026

Patricia

This was a good property. It was in close proximity to Downtown Pittsburgh. The food at the bar (dinner) was ok. The only downside of this trip is that if you want a hot shower in the morning, get up early because by 8 am, all I had was cold water!!

Business

10/10

Exceptional

17 May 2026

Derek

Yes

Family_with_children

10/10

Exceptional

13 May 2026

kathy

Love Pittsburgh, super busy weekend with graduation and the marathon. Walked everywhere, weather was cool but mostly dry. Peddle pusher was a blast! Highly recommend!

Family

10/10

Exceptional

10 May 2026

Tanya

It's the staff that makes this hotel our favorite in Pitt. Friendly and always interested in making your stay comfortable.

Family

10/10

Exceptional

07 May 2026

Michael

Staff was great. Room was great. Very clean.

Partner

8/10

Excellent

07 May 2026

Robert

Assigned a room with a strong smoking odor. Staff reacted well and got me a new room with added amenities. Reacted well.

Self

10/10

Exceptional

07 May 2026

Jennifer

Room was great. Bed very comfy. Restaurant had delicious food and great service. Breakfast buffet was awesome!

Self

10/10

Exceptional

06 May 2026

Jonathan

Great breakfast, location to the concert arena was perfect

Family

10/10

Exceptional

05 May 2026

lindsay

M

2/10

Poor

03 May 2026

martin

Time to put this dog down. Everything is old. The bathroom and ceilings are falling apart. Paint and wallpaper are peeling off the walls. Elevators are all damaged and old and something don’t even work. The doors and hallways are all banged up. There’s a serious shortage of staff.. room service is really really really overpriced. Valet parking at $50 a night is more than the airport. The gym is small and with three people in it already felt overcrowded.

Friends

10/10

Exceptional

20 Apr 2026

Nicholas

Clean, Lobby Restaurant was good, breakfast was ok

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Valerie

Stayed 5 days and 4 nights. No issues during our stay. Food was good. Elevators were fast. Friendly staff. We’d stay here again.

Partner

10/10

Exceptional

20 Apr 2026

Camille

Great location. Good staff. Clean room but definitely needs an update, especially the bathroom.

Partner

6/10

Pleasant

19 Apr 2026

Gary

Room wasn’t ready at 4pm.

10/10

Exceptional

19 Apr 2026

Nancy

Great breakfast

Family_with_children

10/10

Exceptional

19 Apr 2026

Andrew

Better than expected!

10/10

Exceptional

19 Apr 2026

Hussean

Good

4/10

Poor

19 Apr 2026

mia

had a room with a broken bed, called front desk they sent someone to look at it. I was told itd be fixed by the time i returned and it wasnt

Partner

6/10

Pleasant

19 Apr 2026

Samantha

The rooms are very outdated and things are falling apart, the rooms is clean but feels dirty because it’s so old. If you bring your car get ready to pay to park which is fine but at any time they can change it to event parking and then you pay even more and the hotel doesn’t own the parking garage. The breakfast buffet was good.

Family_with_children

10/10

Exceptional

14 Apr 2026

Giuseppe

Best location for hockey games

10/10

Exceptional

14 Apr 2026

Jackson

Very good food and friendly staff

Self

6/10

Pleasant

13 Apr 2026

Madison

The staff was excellent—very friendly and helpful throughout my stay. Unfortunately, the room itself felt quite run down. Not all the garbage was emptied, and some surfaces didn’t appear to be fully cleaned. The cabinet around the mini fridge was damaged, and the mattress seemed like it could use replacing. Breakfast is served in the restaurant, but many of the chairs there were peeling and in need of repair.
Overall, the service was great, but the property could really benefit from some updates and more thorough cleaning.

Family