Name: Matsumoto Marunouchi Hotel
Address: 3-5-15 Ote, Nagano, 3900874, JP

10/10

Exceptional

14 Jul 2026

Patrick

Le service et les chambres sont parfaits. Déjeuner excellent.

Friends

10/10

Exceptional

29 Jun 2026

Tracy

Great hotel! Would definitely return. Clean room and spacious

Partner

8/10

Excellent

03 Jun 2026

Danelle

The room was adequate, except the mattress on one of the beds kept sliding off the bed base. My husband had a very uncomfortable night’s sleep

Partner

8/10

Excellent

02 Jun 2026

Bradley

Nice Hotel in Matsumoto with a fantastic location. The cleaning and amenities were spot on. The front desk was of particular note and very helpful.

Family

8/10

Excellent

24 May 2026

Nyle

Comfortable clean hotel.

Friends_and_family Family

4/10

Poor

22 May 2026

Mark

A highly overpriced and mediocre hotel. Certainly not a 4*. Small poorly furnished rooms. Cramped lobby, relatively unhelpful staff. We would never consider staying there again.

10/10

Exceptional

17 May 2026

Mary

Clean - functional

10/10

Exceptional

14 May 2026

Linda

Une chambre d'un confort extrême et un hôtel situé idéalement pour visiter, à pieds, l'ensemble des attractions que Matsumoto a à offrir. Nous recommandons vivement!

Partner

10/10

Exceptional

23 Apr 2026

Abraham

Perfect location to visit the castle and a wonderful view of it from our room. Clean, large and well kept room, with a very useful laundry machine in our room. Perfect for a long trip when you need a refresh.

Family

6/10

Pleasant

18 Apr 2026

Bryce

The hotel itself if fine but showing some wear. In a good location near the castle.

We paid for an upgraded ‘suite’. The room was large. But the carpeting was badly worn and in need of replacement. Going into the bathroom the edge was frayed with backing showing. And it had an off odor that seemed to air out once the windows were open.

Onto the furnishings. A chair had a large rip in the arm. The ottoman was badly stained. And the couch looked tired and old. Additionally the curtains were ripped in a couple of places.

All in all disappointing. I rarely write critical reviews but in this case it was justified.

Partner

10/10

Exceptional

14 Feb 2026

William

Great place

10/10

Exceptional

05 Feb 2026

William

Great property. Fantastic location with attentive staff and wonderful breakfast buffet. I highly recommend this hotel and the town of Matsumoto

Leisure Self

10/10

Exceptional

29 Jan 2026

William

Everything about this property is excellent. Great staff, rooms and breakfast. I highly recommend this place

Leisure Self

10/10

Exceptional

28 Jan 2026

William

Fantastic property. Centrally located and close to station. Comfortable room with helpful and professional staff. I suggest including the breakfast as it is delicious and located in an old bank building. I highly recommend this place!

Leisure Self

10/10

Exceptional

19 Jan 2026

Madeline

This hotel was excellent value for money. Our room was VERY spacious relative to other places we stayed in Tokyo/Osaka etc., and the amenities were high quality. We could see mountains out of one window and Matsumoto Castle out of the other, and it was a very easy walk to the Castle and many restaurants. It was a slightly longer walk to the train station and Matsumoto Art Museum, but it would be just as easy to get a taxi (or I assume a bus!). Really lovely place with staff that were extremely lovely and helpful - e.g. we were so grateful that they filled in our luggage forwarding cards for us!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Eve

Lively hotel in excellent location

10/10

Exceptional

27 Nov 2025

Andrew

Clean ,smooth stay

10/10

Exceptional

05 Nov 2025

Gareth

Clean and Stylish

8/10

Excellent

31 Oct 2025

Paul

Outstanding location.

Leisure

10/10

Exceptional

28 Oct 2025

Wendy

Staff is friendly and efficient. The hotel is nicely renovated. Good price for our room.

Leisure Family

10/10

Exceptional

12 Oct 2025

David W

Large clean room. Washer dryer in room. Close to Matsumoto castle.

Leisure Family

10/10

Exceptional

12 Aug 2025

William

Great hotel with excellent breakfast and a wonderful eating space

Leisure

10/10

Exceptional

15 Jul 2025

James

Great hotel and friendly staff

10/10

Exceptional

10 Jul 2025

Mia

Wonderful Masumoto

Visited Matsumoto for the art gallery and Masumoto castle - both splendid

Partner

10/10

Exceptional

28 May 2025

Kim

Great front desk staff. Nice room with great water pressure in the shower. Requested ice delivered in a minute.

Partner

8/10

Excellent

08 May 2025

Julian

The hotel is well situated. The bedroom was large and comfortable. The only downside was that the receptionist wanted to charge us 1000 yen to check out at 11.15 rather than 11.00. We declined.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Soo Min June

Wonderful choice - Pick this hotel

Wonderful hotel. I will definitely come back. The bed is excellent, soft like clouds! I did not want to leave my bed in the morning. Breakfast selection is decent too. In your hotel room, there is very detailed muti-page recommendation of places and food to try. It is written in both japanese and english. The location is about 5mins from Matsumoto castle. Check if the castle does light up at night during your stay.

Self

10/10

Exceptional

15 Jan 2025

Clive

An excellent mid range quality hotel in centre of Matsumoto. Great location to explore the town and just a short walk to the castle.

Leisure Partner

8/10

Excellent

03 Jan 2025

Katherine

The beds are super comfy and the amenities are pretty good. The shower is super hot and a great shower head! It is walking distance of everything and the breakfast is a great healthy option. The only down side was there was no help in getting back to the train station with all of our luggage. We were told that we had to walk. I would be aware of this if mobility is an issue.

Leisure Partner

10/10

Exceptional

04 Dec 2024

Thomas W Oliphant

An oasis for a short visit

Our stay was delightful. We visited Matsumoto to spend time with friends who live there. We found the city and people to be delightful. We were coming off a few hard days of “touristing” in Tokyo and the hotel and its staff welcomed us and made sure our stay was cozy and comfortable. The beds offered us the best night’s sleep we had so far in Japan and the bath salts offered at check in were some kind of magical elixir for our sore bones. We woke up refreshed and ready for the next part of our journey. It was bittersweet to check out. Thank you for the stay!

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Kenneth

Perfect Location to Train and Sight Seeing

10/10

Exceptional

08 Nov 2024

Sheree

Loved the bed! Property well maintained and staff friendly. Close to everything we were looking for. Short walk to train stain and Matsumoto castle. Very comfortable room.

Leisure Partner

10/10

Exceptional

11 May 2024

Wendy

Wonderful accommodations and amazing staff! Convenient to all we wanted to see in Matsumoto.

8/10

Excellent

09 Feb 2024

Petra

A great location and very comfortable stay

Fantastic location and clean hotel. Really enjoyed our stay but didn’t spend too much time in the hotel. The service is polite and the rooms are very functional. It is a little dated but still very clean and with everything you need. There was some building work taking place but we didn’t really notice any noise or disruption. Overall a great place to explore Matsumoto. We booked room only so didn’t try the breakfast.

Partner

8/10

Excellent

25 Nov 2023

Jian

Convenient location. The room is a bit dated, but it is large and clean.

Leisure Friends

10/10

Exceptional

10 Nov 2023

Christie

Thank u

It was a nice hotel to stay in Matsumoto. Very central and very nice staff.

Partner

10/10

Exceptional

05 Nov 2023

Richard

Great location at an unbeatable price. Short walk to the castle, restaurants and shops.

Leisure Family

8/10

Excellent

05 Nov 2023

K

Great location in a lovely city. Very close to the castle and walking distance to the train station. Room was comfortable. My only criticism was that they would not let us access our room at 2:30pm as even though the room was ready. We had to wait around until 3pm.

Partner

10/10

Exceptional

11 Oct 2023

Alex

Great way to experience Japanese inn. You had to take your shoes off at the entrance and had hot spring like traditional Japanese inn, but still functions as regular hotel. Built beautifully with wood.

Leisure Partner

8/10

Excellent

11 Oct 2023

Kaori

Overall it was good. A bit farther away from JR station but still walking distance.
Breakfasts selection was not much. But it was good as taste.

Leisure Partner

8/10

Excellent

29 Sep 2023

Myriam

We can have free rental bike. A microwave would have been appreciate (at least one by level)

10/10

Exceptional

25 Sep 2023

Jaret

Excellent stay . Close to Castle and great restaurants. Walkable from train station. Comfy room and spotlessly clean.

Leisure

10/10

Exceptional

20 Sep 2023

Krzysztof

Lovely stay, lovely place, lovely people. Walking distance to the castle and all the other attractions

Leisure Partner

10/10

Exceptional

17 Aug 2023

Alan

Matsumoto is a great place to stop over for a few days. It reminded us of a Japanese version of a Swiss mountain resort. The castle is a very short walk away. Train from Tokyo is very easy and quick. The hotel is a 15 minute walk from the station. We caught a bus up into the mountains - no problem. The hotel room itself was a very good size, well maintained. The are staff very friendly and helpful.

Leisure Partner

8/10

Excellent

02 Aug 2023

Damon

The KING of All Showers!!!

The King of All Showers! Amazing water pressure! Centrally located, and staff was helpful making dinner reservations for us.

Partner

10/10

Exceptional

02 Apr 2023

Verified traveler

More old style but very maintained and great condition , clean and just great for over night sty . 10 min walk from train / buss station. Also 5 min away from castle and all shopping / restaurant area . Highly recommend.

Leisure Self

10/10

Exceptional

08 Mar 2023

Shlomo

Good hotel, great location. Rooms a bit pricey compare with other similar properties in town, but nevertheless, a nice hotel.

Business Self

10/10

Exceptional

09 Jan 2021

Michal

Great place!

It was a good stay with everything being fine. _the hotel is near the castle and a very short walk from other downtown amenities. All I can say ir GREAT!

Self

8/10

Excellent

28 Jul 2020

Bernd

Nice Hotel

Super organized staff! Friendly and helpful.
Location is ok, about 10min from the station with lots of bars and restaurants.

Business

8/10

Excellent

02 Jan 2020

Verified traveler

Great service & convenient location

The hotel is quite nice, convenience and the staff are very polite with good customer service but the parking is not at the hotel, you should walk about 3 mins and pay ¥1,000 per day which is still acceptable. It was a new year in Japan during my stay, they prepared the snack, sake in reception area and send soba noodle to our room. Very nice! Highly recommended hotel if you stay in Matsumoto.

Friends_and_family Family

10/10

Exceptional

28 Dec 2019

Derek

This hotel has a luxurious feel and the best location for walking Matsumoto.

10/10

Exceptional

27 Dec 2019

John

Boutique Hotel with great position and staff.

We had a great overnight stay. Hotel is well positioned between the castle (terrific to visit) and the train station. Staff very very attentive when it seemed one of us had lost our wedding ring. It was found. Try the Japanese breakfast in the old bank building....superb array of Japanese morning cuisine.

Partner

6/10

Pleasant

02 Nov 2019

Verified traveler

Car parking is 200m away in outdoor unsecured location. Cost 1000yen per day.
Rooms are “plain vanilla” but adequate

Leisure

10/10

Exceptional

24 Oct 2019

Sara

Comfortable, quiet contemporary hotel in great central location perfect for exploring all of Matsumoto - with easy access from the train and bus stations. Highly recommended

Leisure Partner

10/10

Exceptional

16 Sep 2019

Verified traveler

Beautiful room really close to Matsumoto castle. Attached to numerous high end restaurants, breakfast served on the banquet hall which is quite spectacular.

Staff super friendly and helpful

Leisure Partner

10/10

Exceptional

10 Aug 2019

Verified traveler

Excellent property reasonable walk from station. Larger than normal rooms

Leisure Family

10/10

Exceptional

10 Aug 2019

Ellen

Best hotel I stayed in on my trip to Japan.

Very happy with my stay here. Room was spacious and very clean with down comforters, slippers and pajamas. The furniture and bathroom were a modern design with a vessel sink and a deep soaking tub. Very friendly staff and some English spoken. Lots of restaurants within walking distance. The name of the hotel is on a side street off the main road and the name of restaurant is on the front. Would definitely stay here again.

10/10

Exceptional

06 Aug 2019

Verified traveler

Great location! Very helpful staff. Clean...comfy beds

Friends_and_family Family

10/10

Exceptional

18 Jul 2019

Yan

Amazing buffet breakfast

Amazing buffet breakfast

Family

10/10

Exceptional

29 Jun 2019

Verified traveler

Great location, right up the street from Matsumoto Castle - and those two very cool streets.

Business_and_leisure Self

10/10

Exceptional

24 May 2019

Seth

Lovely hotel, great location

Lovely hotel in great location. Rooms are on the small side, and just a little tired, but perfectly clean and comfortable.

Friends

10/10

Exceptional

15 May 2019

Verified traveler

Really comfortable bed
Friendly staff
Great location
Very clean
Not far from railway station

Leisure Partner

10/10

Exceptional

13 Apr 2019

Rose

Amazing location, Nice rooms

The Marunouchi is conveniently located about a block from Matsumoto Castle, and we had a beautiful view of the mountains from our room. The room was quite large by Japanese standards, as well as bright and well-appointed. They provided a variety of toiletry items, as well as slippers and pajamas.

Partner

8/10

Excellent

06 Apr 2019

BJ

Great Location

My daughter, husband and I stayed here for 2 nights this past week. They were very accommodating with our request to add our daughter, who joined us for the second night, and added a bed for an additional 3000 yen, which worked out great.

Hotel is located 2 blocks from the Matsumoto castle and we had a free tour by a lovely volunteer tour guide. Get there early if you come during the peak times!

The 2 old town streets are also an easy walk from the hotel. We also visited the city art museum which has a permanent exhibit of Yayoi Kusama’s work.

We had the hotel breakfast one morning, served next door in a beautiful, restored bank building. Food was so-so, both western and Japanese, and for 18,000¥, we skipped it on day 2 and bought onigiri and yogurt from the nearby Family Mart.

Family

10/10

Exceptional

27 Jan 2019

Verified traveler

Very nice hotel, big room, good location.

Best hotel we stayed at during our trip. Staff were very nice and also upgraded our room. Hotel is very nice - decor is very modern and calming, rooms are quite big and spacious, bed super comfortable and it's a good location. Close walk to Matsumoto Castle and also near the river and Yohashira Shrine. We happened to be there during a public holiday and weekend, and there were a lot of outdoor festivities close by. Walk to the train station isn't too far. Would definitely stay again and for longer if we ever passed Matsumoto again.

Partner

10/10

Exceptional

17 Dec 2018

Verified traveler

staff was very helpful and friendly

8/10

Excellent

22 Oct 2018

N

Room is quite big for Japan standard. Excellent location, walking distance to Matsumoto castle. Hotel recommendations for nearby restaurants are good.

10/10

Exceptional

26 Sep 2018

Nataly

Few minutes walking from the castle

Amazing hotel only minutes walking from the castle. I will definitely come back

Partner

10/10

Exceptional

01 Aug 2018

Verified traveler

We drove to Matsumoto and the hotel has car parks. They have free rental bicycles too.

10/10

Exceptional

29 May 2018

Darrell

Excellent value

10/10

Exceptional

18 May 2018

Verified traveler

Perfect. Will stay again and would recommend. It’s close to the castle and delicious food. It’s also near a nice street with little shops and close enough to the station to walk there. They also gave us a free upgrade with a beautiful view over the castle. The staff were nice and friendly too.

10/10

Exceptional

11 May 2018

Verified traveler

Very nice hotel. Ideally suited for castle

10/10

Exceptional

08 May 2018

Michael

Matsumoto Marunouchi Hotel

Great location near Matsumoto Castle. Room very comfortable, clean and quiet. Staff was very friendly and helpful...recommended and made reservations at excellent restaurant and soba-making class. Would definitely stay here again.

Family

8/10

Excellent

06 Apr 2018

Verified traveler

Nice view of Matsumoto Castle

The hotel was in a good location. The room we had has a view of the Matsumoto Castle and the mountain alps. The room is of a good size and the beds are really comfortable. There is even a facility for coin laundry. Only disappointment was the breakfast , first we realised it was not included in the booking and second for the price it is expensive considering the limited selections.

Partner

8/10

Excellent

11 Mar 2018

Verified traveler

Overall stay was very pleasant. The staff were very courteous and helpful. The room was clean and comfortable.

10/10

Exceptional

01 Feb 2018

CG

Great hotel close to the Matsumoto castle

Really nice clean modern hotel, an easy stay for a family of 4 with two young children. We had an amazing view of the castle from our room. We enjoyed the walk to the hotel from the station. We decided to eat breakfast at the hotel and it was fine. Lots of sights and dinner options in easy walking distance. Will definately return next time.

10/10

Exceptional

21 Jan 2018

Ah Kin

Nice little hotel close to the castle and main restaurant in the town.
Room clean and bed good. Stopover stay from Takayama to Nagano for a night.
Was offered a good discount for breakfast . Staff helpful and speak good english.

Family

10/10

Exceptional

07 Jan 2018

Dorit

Great location, close to everything.
Comfortable room and bed.

10/10

Exceptional

30 Dec 2017

Joe Kang

5/5!

Very satisfactory stay! Staff was very helpful and the hotel was relatively easy to locate. Rooms are very clean albeit a little too small for my taste. Huge bathtub is a bonus though.

All in all, 5/5 would stay again!

Partner

10/10

Exceptional

05 Dec 2017

Verified traveler

Very nice hotel. Near to castle and other places.

Had a lovely time. Near to many cafes and restaurants.

10/10

Exceptional

21 Nov 2017

Verified traveler

Nice hotel near Matsumoto Castle

Location is great - about two short blocks to the entrance for Matsumoto Castle. Room was clean and nice. We asked and also received a guide for local restaurants in the area. The Nawate Street (Frog Street) shopping area is also near to the hotel. It 's about a 20-25 min. walk to the Matsumoto train station.

The only odd thing about the hotel is that although it is on the main road leading to the castle, the front entrance of the hotel is on the side street and the signs are small so we walked back and forth a couple of times until we figured out that we had been walking past the hotel. The hotel is attached to a bar called Harmonie Bien and that bar and the sign for the bar is along the street leading to the castle so all you can see is the bar.

Partner

8/10

Excellent

30 Apr 2017

Verified traveler

If you find yourself in Matsumoto....

We passed through on the way to Yamanouchi.

The castle is lovely, the town is sweet.

10/10

Exceptional

05 Apr 2017

Verified traveler

Nice hotel very close to Matsumoto Castle. About 15 minutes walk from JR station.

10/10

Exceptional

16 Mar 2017

Verified traveler

Great Location

Great location (walking distance to Matsumoto Castle as well as to the center of the city). Comfortable room. No complaint.

8/10

Excellent

06 Mar 2017

Verified traveler

Walking distance from the castle.

A great place to base a trip to Matsumoto, walking distance from the major attractions, with many excllent restaurants nearby.

10/10

Exceptional

15 Dec 2016

Verified traveler

A lovely, professional hotel

We really enjoyed our stay here. It was a lovely upscale hotel, very clean, with a wonderful breakfast. It seemed like there were a lot of business professionals here but our family felt welcome and they accommodated our request for two rooms next to one another.

8/10

Excellent

23 Nov 2016

Verified traveler

Everything Good apart from check in where they insisted we all wait until 3 and then they couldn't cope - time means money when one is touring

Partner

8/10

Excellent

17 Oct 2016

Toby

Convenient and clean hotel

Very nice hotel, fine location, lovely staff, generously sized room with a very small bathroom. However, this hotel has the best thing any hotel could have: a tiny laundromat in the hotel itself, with two washers and dryers; you don't even have to buy laundry soap; the machine dispenses it. What could be better than, for $6.00, to wash and dry your well worn travel clothes during your excursion?

Family

10/10

Exceptional

25 Jul 2016

Clark

Ideal Location in a Wonderful Smaller City

We arrived in Matsumoto by JR Train after completing the Alpen-Route from Tateyama to Shin-Omachi. This hotel is very near the Matsumoto castle and two main shopping districts. Everything you want to see on foot in the core area is accessible from this location. We thoroughly enjoyed Matsumoto as a smaller city in Japan with wonderful shops, restaraunts, and cafes and a very rich historical treasure in the Matsumoto Castle and surrounding park.

2/10

Poor

27 Jun 2016

Graham

Not Happy Jan

We booked online and paid in advance for one room for our family of 2 adults and 2 children. When we arrived at the hotel we were told it was hotel policy as our children were over 10 it was hotel policy we needed 2 rooms. We had the choice to either pay almost double the original quoted price or walk away with nil refund. It ended up costing us more than the per night rate at the Tokyo Hilton in a Junior suite which included breakfast. This hotel room or facilities were not even close to that. The rooms were not overly spacious and not sure how two fold out beds would even fit. Buyer beware - if you are a family of four avoid

Family

10/10

Exceptional

30 Apr 2016

Larry & Carli

Loved Matsumoto!

This stop in our trip was a favorite, small quaint city. Lots to do, could walk everywhere, no problem. will definitely go back to Matsumoto. The hotel was centeralized, clean, friendly, just what a traveler looks for at day's end.

10/10

Exceptional

17 Nov 2015

Luis

Much more luxurious than the photos suggest

The photos on the site suggest that this is a budget hotel, similar to the Premiere Inn chain in the UK. It's actually a lot nice than that. The rooms are very nicely laid out and extremely comfortable. There are pay-per-view channels on the TV (movies and Japanese pixelated adult content) that you pay for using an access card sold from a vending machine in the hall (1000 yen). The dining room is very luxurious and looks like a banqueting hall. The breakfast is very high quality with a good mix of western and Japanese food available from the buffet.

Partner

10/10

Exceptional

12 Oct 2015

charlie

Perfect location - very comfortable - super helpfu

Only fault i could find is no laundry service but staff sent out and came back clean but not ironed!

8/10

Excellent

18 Jul 2015

Daniel

Quiet & clean hotel in good location

Very nice clean rooms and super quiet. 10-minute walk from the station is further than most but the hotel is located in a quieter area around the castle which is a bit nicer than the traffic and neon closer to the station. Also had free loan bikes which were in great condition. Only (small) negative is that we arrived 45 mins early and they made us wait until 3pm to check in, but can't really blame them for that.

8/10

Excellent

17 Jun 2015

Maarten

Great hotel on centre of Matsumoto

Staff is very friendly and helpfull with all the requests and questions we had. Especially the lady managing the reception was very kind.

The rooms are very comfortable, but taking pricing into account (low season/provincial hotel) this is fair to expect.

Partner

8/10

Excellent

12 Jun 2015

Verified traveler

Good for exploring Matsumoto

Good location near Castle with plenty of shops and restaurants nearby. Room clean and comfortable, breakfast OK.

Partner

8/10

Excellent

08 Apr 2015

Verified traveler

Great price, friendly staffs

They try their best to help, but not very good in English.

Family

8/10

Excellent

30 Mar 2015

Edmund

Well placed....

Great location for the infamous castle and lovely staff in attendance.

10/10

Exceptional

01 Mar 2015

Hongkonger

Great place to stay near the Castle

This is an excellent little hotel, located a few blocks from Matsumoto Castle. Staff spoke English reasonably well, for the most part, and were helpful and solicitous of our needs. The hotel structure seems quite new, and the lobby is attractive, with modern design. (And free tea all day, which was nice while waiting for people to assemble.)

One word of warning: the hotel's entrance is actually on the side-street, though many maps show it as on the main boulevard (Daimyocho-dori). What you see from the main street is the (very elegant) façade of the hotel's associated restaurant, with many banners proclaiming \"Harmonie Bien\" (the name of the restaurant.) We arrived on foot, and walked back and forth a couple times before someone pointed out to us the \"Marunouchi Hotel\" sign on the side street.

8/10

Excellent

24 Nov 2014

Judith

Nice little hotel

Lovely, small hotel very close to castle. It was a little hard to find but worth it. The breakfast was excellent value in a unique setting.The staff were very helpful and friendly.

Partner