Name: Hotel New Station
Address: 1-1-11,Chuo,Nagano, Matsumoto, 390-0811, JP

6/10

Pleasant

15 May 2026

Holly

The staff were incredibly helpful and kind and the laundry facilities were well maintained. But the rooms were very dated and seemed a little dingy. Also, my bed had a big dip in it that made it difficult to sleep and made me think the mattress was really old. The aircon also barely worked.

Self

10/10

Exceptional

05 May 2026

Colleen

Amzing Hotel. Service was awesome. Great location. Lovely Onsen. Really nice touch to have free bike rentals. We went all around the place. Free eye masks was brilliant. Room was great. Highly recommend it.

Friends

6/10

Pleasant

01 Nov 2025

Eileen

The room we had was a little musty and realized that the fan in the bathroom did not work. Also, the bed was a semi double which was a bit small for two, tall but skinny adults.
The room had enough space for a rolling luggage and two backpacks. Since we were traveling light, the small room size wasn’t a big issue for us.
Overall, a decent place to stay for a night or two.

Partner

6/10

Pleasant

19 Oct 2024

Verified traveler

Avoid

A very tired old hotel, cramped rooms, just one lift servicing well over 100 bedrooms
Very irritating that, having paid for breakfasts when booking, the management then refused to provide any breakfast.
Avoid.

Partner

10/10

Exceptional

06 Oct 2024

Colette

Served a great Japanese breakfast each morning.

Leisure Self

10/10

Exceptional

06 Aug 2023

Siriphan

good walk

Leisure Friends

8/10

Excellent

30 Jun 2019

Verified traveler

Good location, solid hotel

Good location right near the station and a short walk away from interesting things. Hotel was a bit dated but still functional. Small room, but that's to be expected in Japan and especially for the price.

Partner

8/10

Excellent

03 Jun 2019

CHIN NIAN

Great, other than slow wifi.

Within 3-5 mins walk to Matsumoto JR station. Hotel and room is dated slightly old, but not a deal-breaker. Extremely slow wifi. Other than that, great for its price and location.

8/10

Excellent

31 Mar 2019

Polo

Very convenient and clean. Rooms are traditional Japanese space. Blanket feels a bit old. traditional Japanese bath on top floor is very pleasant.

Leisure Friends

10/10

Exceptional

28 Jun 2018

michael

Great hotel very close to the station good public baths on top floor.

Partner

6/10

Pleasant

16 Jun 2018

Verified traveler

We arrived early in the day so the staff held our luggage for us until the rooms were ready. This was a great help. One room smelled heavily of cigarette smoke even though the sign on the door said non-smoking. The bathroom shower/bath is VERY small. Overall a tolerable experience based on the price.

6/10

Pleasant

04 Jun 2018

Thomas

Ok if you pay less then $50

Hotel is ok but the room was not cleaned to the standard in Japan. Numerous hair, dirty wall (I had to clean the area next to the bed before going to bed), very dusty under the bed and furniture etc... also it's quite old and would need renovation works for walls, carpets... Service and employees were good. Location is nice.

Partner

10/10

Exceptional

20 May 2018

huak

Good location

It is a great hotel I recommend you to stay here. It will be a good experience

10/10

Exceptional

21 Feb 2018

Mark

Perfect Hotel !

IT was great !

Partner

10/10

Exceptional

08 Dec 2017

Sharlene

Great value for money

Our stay at New Station was pleasant and comfortable. It is conveniently located three minutes from the station and 15 minutes’ walk to the Matsumoto Castle. Staff were fabulous as well. Highly recommended!

8/10

Excellent

18 Aug 2017

Bartholomé

Basic yet pleasant hotel

The hotel's location is its best asset, it's literally 2 minutes walk from the train station. The building and the rooms are a bit dated and narrow but it's overall quite pleasant. Facilities are basic but all working well. Beds are comfortable.
We appreciate the fact that the hotel was flexible enough to reschedule at the last minute our reservation 24 hours later than originally planned without charging anything.

10/10

Exceptional

15 Jul 2017

Dennis

Perfect experience !

Sizeable room near everything, train and bus stations and old and new town as well as castle.

8/10

Excellent

06 Jul 2015

Beverley

Location

Convenient location after completing the alpine route

Partner

10/10

Exceptional

06 May 2015

Alexander

Nice tiny room

Very nice, clean, overall comfortable room but extremely tiny.

Partner

4/10

Poor

03 May 2015

Verified traveler

Tiny Room

The room is really tiny and not comfortable to stay with another person. Location was very good close to the Matsumoto Station.

Family

10/10

Exceptional

27 Apr 2015

Robin

Close to JR Masumoto Station

Nice hotel that is close to JR Matsumoto Station and easy to get around like visiting Matsumoto Castle, restaurants. Good rest before going up to the Japan alps. Two female front desk staffs were very helpful and can speak English. I appreciated their hospitality. If you replace the bed mattress, I definitely will come back again. Thank you.

10/10

Exceptional

27 Apr 2015

Michelle

Two thumbs up!

We stayed here for a night after our trip through the Alpine Route. The reception ladies were very friendly and gave us information and guides on the weather and sightseeing in Matsumoto. The room was very spacious and cozy; there were two sofas, a large dressing table, and a wall-mounted TV. After a weather-battling trip through Tateyama and Kurobe, the public bath on the 7th floor was more than I could ask for.

Partner

8/10

Excellent

08 Apr 2015

Verified traveler

.

..............................................................................

10/10

Exceptional

06 Apr 2015

Verified traveler

Perfect

Stayed 1 night in Matsumoto. The place was more than perfect for my 1 night stay, had the amenities I needed, helpful staff, close to train station and bus terminal, very convenient location

8/10

Excellent

04 Dec 2014

Verified traveler

Convenient location and fantastic staff

This hotel is outdated, but the staff was fantastic and it's a two-minute walk from the station. My only complaint is that the windows don't open.

8/10

Excellent

15 Nov 2014

Verified traveler

Great location!

The hotel had great staff, a great location, and nice clean rooms.

8/10

Excellent

12 Nov 2014

Jill

Perfect location!

The bed was a little uncomfortable, but I have a bad back so maybe it was me bring sensitive. The staff was great and the location couldn't have been better.

4/10

Poor

06 Oct 2014

HelloWorld

Great location ...Filthy room

I was surprised by how dirty/dark/filthy the room was..by far the worst hotel ever stayed in Japan...

6/10

Pleasant

27 Aug 2014

Chris

Good value and close to Matsumoto Station

Convenient place to stay. Matsumoto has some nice sights (castle, a couple of renovated old streets etc). Nice place for a short stay, but also good for Kamikochi day trip up into the Japanese Alps (easy walking trails in great scenery - but don't forget to carry a bear bell because black bears are sometimes sighted in broad daylight at even the popular spots, despite the number of people around). The temari balls are spectacular and make great souvenirs (a couple of souvenir shops near the top of the main road on the left approaching the castle, and there is a great ceramics/crockery/gift shop on the same street closer to the centre of town - also on the left looking towards the castle).
Good place at a good price

10/10

Exceptional

16 Aug 2014

Bob

We were thrilled with this hotel. It was very lovely and super convenient to the train and bus stations. The hotel staff was consistently accommodating and even told us about a special fireworks festival that turned out to be one of the highlights of our trip. The breakfast was plentiful with lots of options. The hot tub was very relaxing.

6/10

Pleasant

11 Feb 2014

Matt

Perfect for Stopover

Stopped overnight on my way to Hakuba. Great location, very close to the train station and lots of dining options, ok rooms were clean and relatively comfortable. For the price, it was exactly what I was looking for.

8/10

Excellent

30 Dec 2013

Andy

Comfortable hotel very close to the station

Perfect for a short stay.

8/10

Excellent

27 Nov 2013

Grant

Nice reasonably priced hotel close to Station

The hotel is conveniently located close to the station and a relatively shrt walk to the town centre. It also has both a western and Japanese breakfast which was nice

10/10

Exceptional

17 Nov 2013

Rachel W

Excellent Location in Matsumoto & Friendly Staff

We had a two night stay at the New Station Hotel as Matsumoto was our base for travel in the region. The staff were extremely friendly & gave helpful suggestions for dinner. Our room was very quaint with wooden floors, a desk and large separate bathroom with huge bath (as long as a western bath and as deep as a Japanese bath. Hotel is a two minute walk to the station, there are many bars, restaurants and shops in close vicinity (within 5 mins walk). Matusmoto Castle is only a 10 minute walk away. Was a great hotel and we will definitely stay there again.

Family

10/10

Exceptional

27 Sep 2013

Leo

Good Location and Service

Just next to station, good spa and service

Family

8/10

Excellent

06 Sep 2013

Tex

Good Value

Very good value and steps from the train station. Very nice staff with some English spoken. Room was good and on a non smoking floor but it had an odor like it had been a smoking room at some point. No big deal. It didn't really bother me but I did notice it. If your super sensitive to old smoke smell it might bother you. Just speaking for my room. I don't know about the other rooms. Room was small but perfectly adequate. Quiet.

8/10

Excellent

25 Aug 2013

Verified traveler

great location

Great desk staff, free computer use, convenient, clean, washing machine and dryer was good touch.

10/10

Exceptional

30 Jun 2013

Verified traveler

Very Nice

Great location & helpful staff. They also kept our bags after check-out for a few hours whilst we explored the town. Matsumoto Castle is a must-see!!

Family

8/10

Excellent

07 Jun 2013

Jose L.

Great location

I stayed here for 10 hours getting dinner and some sleep before heading out to Kamikochi. Hotel was very close to the station, professional staff, clean and very convenient. Area is good for dinner and drinks. It was perfect for a one day layover but I wouldn't have minded staying here for a few more days.I had been to Matsumoto before and the castle is a 15 or 20 minute walk from here so it's also a good choice for a tourist.

8/10

Excellent

26 May 2013

Jack

Tiny room, good location

Room was teensy even by Japan standards, and somewhat worn, but certainly adequate and clean. Bed/pillows comfortable. Convenient location around the corner from train station. Across from what appeared to be the adult nightlife section of Matsumoto, but not an issue or problem. Desk staff pleasant with limited but adequate English.

Family

8/10

Excellent

28 Apr 2013

Verified traveler

Convenient but small room

Personnel were more than helpful, made phone calls for us since we don't speak Japanese. Room was nice but very very tiny! Breakfast was wonderful, with both Japanese and Western food included in the buffet.

10/10

Exceptional

17 Apr 2013

Pep Loh

Great Location

Hotel New Station is located within 5 minutes walk from Matsumoto Train Station, Bus Terminus, Eateries and some shopping. Car rental is also available nearby. So whether you are travelling within the Matsumoto or taking a day trip to places like Norikura, Kamikochi and Hakuba, transportation is within easy reach. One recommendation to the hotel is:- please provide more facilities for hanging clothes, and electrical power points. The LCD TV can be mounted on the wall so as to give more working space on the table. The staff are also very helpful (especially the manager Mr Kobayashi) I will definitely stay at Hotel New Station again when I come by Matsumoto.

6/10

Pleasant

02 Apr 2013

Lamsteiner

Reasonable, clean and very conviently located!

Very conveniently located by the Matsumoto Japan Rail station, bus station and sightseeing sights for a day's exploration. Everything is within easy walking distance (max 20 minutes) from this hotel.

We stayed one night and it was a reasonable rate for what we got; nothing fancy, adequate and clean for the night.

Hotel staff spoke English quite well so communication was a breeze. Staff were very accommodating and kept our luggage as we arrived 3-4 hours before check-in.

Family

10/10

Exceptional

14 Jun 2026

Reiko

何よりも駅から近く、便利。15時少し前にホテルに入ったが、部屋の準備ができているということで、チェックインできた。ありがたかった。温泉もすっきりとしてきもちいよかった。チェックアウト後も電車の時間まで荷物を気持ちよく預かってくれた。接客サービスは120パーセントよかった。あえて注文をつけるなら、入室の際の鍵の開け方の説明がなかったので、フロントまで聞きに行った。その後、向かいの部屋の人も開かないと一生懸命やっていらしたので、左に回して、と教えて差し上げた。ちょっと最初に説明がほしかった。また、今回はセミダブルの部屋に一人で宿泊したが、タオル、浴衣、など二人分の用意があった。使用しなくても、おそらくは全部洗濯して取り換えることになると思う。一人の宿泊で予約を入れているので、最初から一人分で用意しておけば、ホテルが提案しているところの地球環境を守ることになるのではないか。

Self

8/10

Excellent

01 Apr 2026

martin

Clean, comfortable room. No working air conditioning but you can get a key to open the window.
Nice breakfast
Friendly and helpful staff

Friends_and_family Friends

6/10

Pleasant

15 Feb 2026

ryo

So Far So Good!

10/10

Exceptional

05 Nov 2025

Anne Marie

Chambre impeccable. Personnel à l’écoute . Parfait

10/10

Exceptional

02 Nov 2025

Suely Suemi

Ótima localização, equipe atenciosa e check-in super rápido.

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

MAMIKO

朝食は、バランス良く美味しいかったです。

Self

8/10

Excellent

30 Apr 2025

??

駅から近いし、最上階にあるお風呂もとても良いです。

Leisure Self

10/10

Exceptional

29 Apr 2025

nobuyoshi

駅近で利便性も良く大浴場もあり大変良かったです。

Leisure Self

8/10

Excellent

09 Apr 2025

Yuki

受付の対応が素晴らしかった

Business_and_leisure Self

6/10

Pleasant

08 Mar 2025

Verified traveler

마쓰모토역과 가까움.

Business

6/10

Pleasant

14 Feb 2025

HSIAOWEI

網路很糟糕，明明Wi-Fi分享器就在門外，離車站很近，有歷史的飯店，沒有門卡要用鑰匙

床很好睡，地點很棒，要用鑰匙，網路很糟糕，去上高地健行的照片，回來飯店完全無法上傳雲端備份

Self

8/10

Excellent

30 Jan 2025

ごう

雰囲気が良かったです

Leisure Self

8/10

Excellent

05 Jan 2025

Aiko

良い点は、駅から信号も渡らずに行けること。温泉付きなこと。朝食がおいしいこと。

8/10

Excellent

08 Nov 2024

Noriaki

特になし

Leisure Family

8/10

Excellent

06 Nov 2024

??

駅からも近く、もともと銭湯を経営していた歴史あるホテルです。今回大浴場は利用せずでしたが、次回は利用したいです。ウォークランのためのコース、ウエアその他シューズなどの貸し出しもあるようです。

Leisure Self

6/10

Pleasant

25 Oct 2024

Shuhei

建物の古さを完全にカバーする清潔なアメニティや宿泊者に対する無料のお茶やコーヒーのサービスなどまた自転車やランニングのサービスもあったり営業努力が素晴らしい
冷蔵庫によくあるブーンという小さい音に加えて、変なブロロロロブロロロという大き目の作動音が一晩中続くのでよく眠れなかった

Business

8/10

Excellent

18 Sep 2024

Francois

Chambre un peu petite. Hotel près de la gare. Petit déjeuner correct. personnel tres gentil et attentionné.

Partner

8/10

Excellent

08 Sep 2024

Atsushi

施設は新しくはないものの、清潔で快適に過ごせました。スタッフの方々の対応も丁寧で、気持ち良い滞在となりました。ありがとうございました。

Business_and_leisure Self

8/10

Excellent

07 Aug 2024

ケイタ

大浴場があり満足してなおかつベットも寝やすかったです。

Leisure Self

10/10

Exceptional

17 Jul 2024

Naoki

檜風呂でくつろげるホテル

松本駅からすぐで便利な立地．大浴場の檜風呂は，どこか懐かしく，くつろげる．ドリンクのサービスも良い．

Business

8/10

Excellent

26 Jun 2024

Verified traveler

駅近で便利

夜遅く着いたので、駅に近くて助かりました。まさか浴場に檜風呂があるとは思いませんでした。ゆっくり疲れをとることができました。ホテルの方も皆感じよかったです。

Self

10/10

Exceptional

02 May 2024

けんいち

スタッフの対応が素晴らしく気持ちよかった。お風呂もよかった、清潔だった。また利用したい。

Leisure Self

10/10

Exceptional

08 Nov 2023

Verified traveler

小さなホテルだけど心あたたまる

親切でとても良かったです！お風呂も良かった。

Friends_and_family Friends

10/10

Exceptional

28 Oct 2023

KA KI

近JR站，職員態度友善，房間乾淨舒

Leisure Self

10/10

Exceptional

17 Jul 2023

Omura

とにかく朝ごはんがとても美味しかったです。
スタッフさんの笑顔も最高でした。
ただし、トイレと部屋との段差がとても危険でした。残念。

Leisure Family

10/10

Exceptional

25 May 2023

Makiko

スタッフがとても良い。
チェックアウト後も使用料(タオル付)を支払って大浴場が使えてとても便利。貸しタオルを貰う前に浴場に行ってしまったら、スタッフのお一人が7階まで階段で登って手渡ししてくれました。

Leisure Friends

8/10

Excellent

04 Nov 2022

kazuhiro

駅近で便利
大浴場があって、湯船に浸かれる

Leisure Self

6/10

Pleasant

02 Feb 2022

sumiko

ロケーションは、サイコー‼️

Self

8/10

Excellent

05 Dec 2021

Verified traveler

館内の温度設定にも配慮が欲しい

駅近で回りにはレストランや居酒屋が多数あり、市内見学のベースにするにはとても条件が良いホテルです。大浴場と言うには少々手狭ですが、温度設定も適度でとても温まりましたが、移動の館内が少し寒くて部屋の暖房を急ぎつけました。加湿器があれば、部屋のエアコンをつけっぱなしにできたのですが、乾燥し過ぎて途中でエアコンを止めました。もう少し館内の暖房に注意して頂ければと思います。部屋にも加湿器が有ればより良いでしょう。

Business

8/10

Excellent

23 Nov 2021

Verified traveler

お風呂と朝食がとても素晴らしいです。

Business

8/10

Excellent

31 Aug 2021

TATSUNORI

色々と細かく対応してもらえました。

Self

8/10

Excellent

20 Feb 2021

Verified traveler

アメニティが必要最低限。
フロントで聞けば色々あったのかな？
朝食の事や駐車場の事はチェックイン時に聞かれたけど、アメニティの事は特に話がなかったので、その辺りの説明をもう少ししてくれたら、足りない物を買いに行くなど出来たのにと思った。
まぁでも素泊まりでは充分なホテルでした。

Business Self

8/10

Excellent

17 Sep 2020

Verified traveler

駅近でよい

駅近で、周りに飲食店もあり便利
部屋の設備は古い感じだが、清潔であった
ユニットバスは狭い

Business

8/10

Excellent

25 Aug 2020

Verified traveler

お風呂は割と広くて快適だった。
部屋は…狭かったけど、値段を考えたら許容範囲内。
朝ごはんが期待より美味しくて良かったです

Self

8/10

Excellent

15 Aug 2020

Verified traveler

松本駅からスグ

駅近、駐車場も近い便利なロケーション。昭和的雰囲気で安定感。大浴場もあります。

Partner

10/10

Exceptional

02 Jan 2020

Verified traveler

無しです。良かったです。地元で、ゆったりできました。ありがとうございました。

Friends_and_family Family

8/10

Excellent

28 Oct 2019

Verified traveler

ほぼ快適！

総合的に見て良いと思います。
ビジネスホテルで大浴場があるのはとても良いです。

Partner

10/10

Exceptional

01 Oct 2019

Verified traveler

駅のホームからホテルが見えた時には、外観からかなり古いのかと思って覚悟していましたが、フロントのご対応も良く、お部屋も清潔に掃除されていてホッとしました。
また朝食も美味しかったです。

10/10

Exceptional

11 Aug 2019

YUICHI

駅近くで便利。価格も手頃。
大浴場があり快適でした。
駐車場は一旦ホテルフロントに寄らないと、何処に駐車できるかわからず、然もバス通りに路駐しなければならない点は改善して欲しい。

6/10

Pleasant

02 Jun 2019

Chi Yee

地點取勝，價格合理。

地點好，距離松本駅只三數分鐘行程。房間稍嫌狹窄。空調欠佳，室外比室內涼快，索性関掉。

Friends

8/10

Excellent

25 May 2019

Fion

地理位置離車站及腳踏車租借處很近，房間廁所偏小，有大浴池可以泡湯，但大致上環境尚可。服務人員很親切也有中文櫃檯人員，服務人員會幫您把行李放至房間！

Partner

10/10

Exceptional

20 Dec 2018

Verified traveler

大満足！

駅前の良い立地の上、値段の面と最上階のお風呂には大満足でした。部屋も綺麗で朝ごはんも美味しかったです。

Friends

6/10

Pleasant

30 Oct 2018

Verified traveler

共同浴場は普通だが、部屋の浴槽が小さくて窮屈。
また、部屋の浴室の水は普通に出るのだが、お湯は出が悪い。

6/10

Pleasant

24 Oct 2018

toshiya

大きめの風呂も別途あり、コストパフォーマンスは良いでのは。

ビジネスでしたので、コストパフォーマンスで見れば、十分良かったと思います。
大きめのお風呂が部屋以外にあるので、ゆったりはできて良かった。
少しレトロ感やフロントも若い女性ではなかったりとかですが、駅からも近めだし、
ころはこれでありという感じでした。
領収証は、Hotels.com様経由でのパソコンからダウンロードでお願いしているとのことでした。

10/10

Exceptional

11 Sep 2018

Wendy

酒店非常之近松本車站，步行不需5分鐘，極之方便。距離松本城步行只需15分鐘，職員非常有禮貌親切。下次再來松本也會選擇這兒。

6/10

Pleasant

02 Sep 2018

Verified traveler

Zentrale Lage ohne weitere Besonderheiten

Die Zimmer sind selbst für japanische Verhältnisse sehr klein. Alles ist sehr sauber, aber schon etwas in die Jahre gekommen. Das Fenster war nicht zu öffnen. Der Onsen ist ok, aber ohne besonderen Charme. Wir haben nur eine Nacht dort verbracht und dafür Hat es gepasst. Ein wesentlicher Vorteil ist die Nähe zum Bahnhof. Die Sehenswürdigkeiten sind zu Fuss erreichbar.

Partner

10/10

Exceptional

26 Jul 2018

NF

Near JR station, walk just 2 min, staffs are very nice, everything is good, we have to go Kamikochi 2 day and can keep the luggage at the hotel for for just small bag pack to Kamikochi. Very so nice and comfortable.

8/10

Excellent

18 Jul 2018

jam

駅前でリーズナブルなホテル

松本駅に近く、松本城も徒歩圏内で立地条件は最高でした。
檜風呂もあり、チェックイン時に利用しましたが
貸切状態でのんびりできました。

ホテル周辺は繁華街の為、徒歩で楽しめましたし
チェックアウトしてから、松本城、縄手通りを観光し
とても楽しめました。

従業員さんもアットホームな感じで
対応も良く、利用しやすかったです。

8/10

Excellent

15 Jun 2018

jacques

Dicht bij ststion

Prettig hotel, knusse kamers. Lijkt gedateerd maar dat valt reuze mee.
Van alle gemakken voorzien, zelfs een onsen aanwezig!

8/10

Excellent

25 May 2018

Ammie

Great hotel with warm hospitality

Thanks to its close proximity to both JR and Alpico bus station, Hotel New Station makes a fantastic choice for those travelling to Matsumoto and would like to commute to other towns nearby. The room, albeit its small size as we chose the semi-double type, is clean while the bed is super comfy. More importantly, the staff at front desk are very nice and helpful. Although some difficulties communicating in English, they tried their best to help us with everything and I really appreciate it!

8/10

Excellent

23 May 2018

Verified traveler

Good location but very small.

Staff are friendly. Provided everything u needed. Close to the bus terminal and train station. It was clean. But the double room was very small for two persons. The toilet was the standard super small size too.

Partner

10/10

Exceptional

16 May 2018

Yu Ping

很貼心的服務人員

Family

8/10

Excellent

05 May 2018

KuoChu

Good service and near by train station