Dormy Inn Matsumoto Natural Hot Spring

10/10

Exceptional

12 Feb 2026

Thomas

Nice onsen, comfortable room and modern tv. Great location

10/10

Exceptional

24 Jan 2026

Andrew

Cheerful and helpful staff

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Yenling

The hotel has wonderful services. My room has minimal water and desserts in refrigerator and there’s ice cream and yogurt on the onsen floor for free. I also like breakfast it’s delicious.

10/10

Exceptional

05 Jan 2026

Laura

Staff was very friendly and helpful

Leisure Family

10/10

Exceptional

26 Dec 2025

Jessica

This was our 3rd time staying at a Dormy Inn property. We love the baths and sauna, especially at such a reasonable price point. This particular building had an odor of cigarettes in the hallway of the floor our room was on, but our room itself was spotless and we kept the smell out by keeping the inner door closed. So it didn’t detract from our positive experience and we’d definitely stay here again in the future.

Partner

10/10

Exceptional

18 Dec 2025

Won Kwee

Breakfast is good and the onsen is nice. Will stay in Dormy Inn again.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

Cathy

Clean and the staff was stellar.

Partner

10/10

Exceptional

05 Dec 2025

Daniel

Convenient location and excellent bath on too floor. Lots if nice amenities

6/10

Pleasant

26 Nov 2025

Bronwyn

Great location and comfortable but pillows could be softer

Leisure

8/10

Excellent

24 Nov 2025

Eun

Friendly staff and delicious free night noodle!

Partner

10/10

Exceptional

23 Nov 2025

Bruce

The room was clean, the staff was great, and we loved the hot springs. I would recommend staying here.

Leisure Family

10/10

Exceptional

22 Nov 2025

Sean

Excellent place to stay. Great Onsen. Would highly recommend

Self

10/10

Exceptional

19 Nov 2025

sarah-jane

Great staff,very clean…lots of extras to feel at home!

Leisure Friends

10/10

Exceptional

19 Nov 2025

Lauren

Very friendly staff, onsen was wonderful

8/10

Excellent

17 Nov 2025

Sirichai

All were good

10/10

Exceptional

16 Nov 2025

Sharon

Always a pleasure to stay at this hotel; friendly staff, decent sized rooms, free amenities, amazing rooftop outdoor onsen which accommodates tattoos if covered.

Leisure

10/10

Exceptional

16 Nov 2025

RAUL

This was our best hotel experience in Japan overall, location,

6/10

Pleasant

09 Nov 2025

Harrison

Good hotel. Terrible pillows

Leisure Partner

6/10

Pleasant

08 Nov 2025

john

Room was small and pretty average. The staff was fine, but the vibe was that it's a business hotel. We liked Marsumoto, but if we ever go back, we'd likely choose to stay elsewheee.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Mark

Great hotel within a central location. Great room & amenities. Hotel staff were friendly & obliging. The onsen was wonderful after a day of walking around

Leisure Self

8/10

Excellent

06 Nov 2025

Jane

Good location, friendly staff. Room comfortable. Good facilities for coffee and drinks. Parking on site.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Sean

10/10 would stay again :)

10/10

Exceptional

28 Oct 2025

Brian

Hotel is clean, comfortable with convenient to access to public transport. The onsen was very nice... a wonderful way to relax at the end of the day. Staff was pleasant.

Leisure Self

8/10

Excellent

25 Oct 2025

Elizabeth

Room was clean and serviceable. View was of a parking garage so not ideal.
Staff were very friendly and helpful.
Hotel location was great, close to restaurants, shopping and transportation.
Onsen was enjoyed and there were free evening noodles and ice cream at the onsen.
Would recommend a stay.

Leisure Partner

6/10

Pleasant

16 Oct 2025

Bruce

Everything except the bath and sauna was just average

Leisure Family

8/10

Excellent

13 Oct 2025

Philip

Below average by Dormy Inn's own standards. Great onsen as usual, but breakfast below par. The in-room motion-activated overhead light has to go!

10/10

Exceptional

17 Sep 2025

Patricia A.

I loved the Onsen especially the outdoor Onsen with stone sides (on top floor and well fenced). The laundry worked well. Breakfast was excellent although the breakfast room is a bit cramped. Room was large by Japanese standards and comfortable. The free treats and bedtime noodles are great. Overall a lovely stay.

Leisure Self

10/10

Exceptional

31 Aug 2025

Natalie

Perfect for what we needed.

Very convenient to train station and bus terminal. Quiet location. There was breakfast and a restaurant, but we didn't use. We didn't use the Onsen either.

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Silvana

Great to relax in the hot springs baths at the end of the day! :)

10/10

Exceptional

05 Jun 2025

Patrick

Clean and great location!

Leisure Friends

6/10

Pleasant

31 May 2025

Germano

Hotel was OK. Basic, nothing special but great location. They still have this outdated rule about no tattoos on the Onsen. Needs a revamp on the rules and the design (interior and exterior).

Partner

10/10

Exceptional

30 May 2025

Sharon

Lovely comfortable hotel with a great indoor and outdoor onsen on the top floor. Tattoo friendly also if you use the stickers which the front desk provides free of charge.

Leisure Self

8/10

Excellent

30 May 2025

Sharon

This is a hybrid between a Japanese style and western style hotel. You have to take your shoes off to approach the reception and to go up to your room, but then have the conundrum of how to roll your luggage up the ramp to reception (which starts from beyond the shoes off area), could have done without it when I arrived tired after my journey. Staff very friendly and speak English. The room was comfortable and I liked the onsen which I used twice. The breakfast buffet was very good.

Leisure Self

10/10

Exceptional

16 May 2025

Robert

Japanese business hotels offer small, clean, affordable rooms. These are great for internationals who want to meet Japanese people. My sibling Americans sometimes complain about small rooms. Large rooms are available at luxury hotels, but you cannot find better service than the service you receive at business hotels. Dormy provides great quality at affordable rates.

10/10

Exceptional

12 May 2025

Elspeth

Dormy Inns are great. Good onsens, great breakfast, lovely staff. Nothing not to like.

Leisure Partner

8/10

Excellent

30 Apr 2025

Maria

Very clean hotel. Very close to the train station and convenient for shopping and dining in town. Great onsen and nice treats afterwards. The pillows are a bit flat for some western tourists. Myself included.

10/10

Exceptional

26 Apr 2025

Eleanor

Always like the Dormy Inn Chain. Consistent, convenient and always have little surprises (yakult, ramen supper, ice cream) to make the stay pleasant amd memorable!

Leisure Friends

8/10

Excellent

26 Apr 2025

Jacqueline

Loved the onsen. Staff great. Lots of snacks available. Found the bed and pillows very firm so did not sleep well.

Leisure

10/10

Exceptional

19 Apr 2025

Petar

great hotel

Leisure Family

8/10

Excellent

17 Apr 2025

Joseph

This hotel is an easy walk up the street from the train station and there are numerous dining options in the area. Good home base for exploring Matsumoto.

The hotel itself is nice, but the rooms are rather small, if you are used to \"Western\" accommodations. The baths are very nice, segregated and get a lot of use. The free laundry (wash was free, dryer was not) was a nice feature for travelers. They also offer a free bow of ramen at night!

Leisure Friends

10/10

Exceptional

16 Apr 2025

Kiyoko

Easy access to Matsumoto castle.

Leisure Self

10/10

Exceptional

01 Apr 2025

LISA S

Great Onsen !

The hotel was an easy walk from the train station & had welcoming staff to assist with your check-in. Room was comfortable with nice bedding. My only compliant would be the hard pillows. The Onsen was the highlight of the property. Beautiful surroundings, clean & had both indoor & outdoor spaces. Highly recommend !

Self

10/10

Exceptional

26 Mar 2025

Andrea

The onsen at Dormy Inn was very nice. Staff was friendly and helpful. Nice little touches like welcome drink, evening snack etc. Not many restaurants nearby. Short walk to Matsumoto Castle.

Leisure Family

10/10

Exceptional

30 Nov 2024

Anna

Very convenient for the station. Free washing machines and snacks by the onsen, which was also excellent. Helpful staff. Breakfast area a bit smallbut breakfast itself was good. Lots of choice

Partner

10/10

Exceptional

04 Nov 2024

KAREN

My sons and I liked the onsen experience, the small services at the onsen and the nightly ramen.

Leisure Family

10/10

Exceptional

04 Nov 2024

Ken

Very clean, very nice staff

Leisure Family

10/10

Exceptional

14 May 2024

Bin

Very comfortable room. Service is considerable.

Leisure Self

10/10

Exceptional

20 Apr 2024

Hilda

The queen rooms were more spacious. One could easily lay out 2 mid size bags.

Leisure Self

10/10

Exceptional

17 Apr 2024

Tsai Wen

Great location. Cozy, clean and convenient. Love the onsen, free ice cream, free laundry and free soba.

Self

8/10

Excellent

12 Apr 2024

Laura

Hotel is am older property but fine for a couple night stay. Convenient location and staff are wonderful.

10/10

Exceptional

30 Mar 2024

Allison

It was comfortable and the food and service were very good.

10/10

Exceptional

29 Mar 2024

Victoria

Beautiful onsen in this very comfortable hotel. Great location.

Leisure Self

8/10

Excellent

09 Mar 2024

CHRIS

Nice hotel close to station

Arrived 2.5 hours before 3pm check-in and hotel staff were happy to store baggage and move up to room when it was ready, so we could explore the Castle. Bed wonderfully comfortable. Onsen had free washing machines with auto detergent (+100 yen per 20 minutes drying), nice sauna, cold plunge bath and large pool (although pool was cooler than most onsen). Breakfast was primarily Japanese (many excellent choices) and small bowls/knives/forks made it harder to eat western style, so we went with the flow. Staff were extremely helpful - 3-pin to 2-pin adaptor brought to room, no fuss when I lost my keycard...

Partner

10/10

Exceptional

24 Feb 2024

Rodney G

Everything you want in a location. Close to main station, fast easy checkin, friendly and helpful staff, clean comfortable rooms (yes the pillows are a bit flat, but so what), very hot shower water, excellent onsen and sauna, close to everything, and endless dining options. Highly recommend!

Leisure

10/10

Exceptional

10 Feb 2024

Noah

The property was very close to the station and other sites in the city such as Matsumoto castle!

Leisure Family

10/10

Exceptional

09 Jan 2024

Cheuk Fai Martin

Great staff, great service

The decoration is a bit old but the staff and the service made up for it. The staff spoke fluent English and are very helpful. The night soba (new year special) was very good. Complimentary desserts in room.

Friends_and_family Family

10/10

Exceptional

25 Nov 2023

Verified traveler

Would stay again if prices are not excessive

A great experience with onsen included. Clean, comfortable, and relatively, cheap.

I believe Dormy Inns are more in the upper 3-star tiers, compared to the big hotek chains in Japan. Major differences with some of a similar 3-star hotel chains would be: Dormy Inns provide onsen experience, although breakfast is not complementary. Of course, the breakfast which I paid for was far better than the complementary ones at the other '**-Inns'. I would rather pay for breakfast at a Dormy Inn and enjoy its onsen before bed and after waking up.

The price of my stay was relatively cheap, compared to other Dormy Inn branches in other cities. I would definitely choose to stay here again, however only if the prices are only one or two thousand yen more expensive than other 3-star chains. This would be because the room structure or cleanliness are more or less the same with cheaper 3-star chains.

The onsens are not huge, but its presence is nice enough, with complementary ice cream and soba at night, and a yakult drink in the morning.

Self

8/10

Excellent

21 Nov 2023

Max

This hotel is a good location, just a few blocks from the train station. I walked to the castle in about 15 minutes. The staff were super nice checking me in. The hotel itself is pretty basic. The bath area is actually a lot nicer than the rest of the hotel. There are laundry machines in the bath changing room area and if I remember correctly washing is free but you have to pay to dry. I did my laundry while using the bath area, pretty convenient. There's a family mart across the street. Perfect spot for a half day one night stopover in Matsumoto to see the castle and have a few good meals around town.

Leisure Self

10/10

Exceptional

31 Oct 2023

William

They carried our luggage in for us. Really good buffet breakfast. Close to train station. Staff friendly and helpful.

Business_and_leisure

8/10

Excellent

27 Oct 2023

Susan

Really enjoyed the onsen

Leisure Partner

4/10

Poor

22 Oct 2023

Michael

This was a worn out and tired property. Too expensive for stuffy rooms, worn out matersses, carpeting’s in common areas and rooms and miserable pillows. The spa was nice enough. Nothing else was very good. Staff was good. Property needs a major refreshing. Even the foam in the dining room chairs is extremely worn out and you sink down into them. Nothing against the staff here, the property is just worn out.

Business

6/10

Pleasant

19 Oct 2023

Robert

They really need to get real pillows. They have small extremely hard brick type pillows. Something you would have on a couch. They are not made to sleep on.

Business Self

6/10

Pleasant

18 Oct 2023

Mashor

Convenient location

Leisure

8/10

Excellent

16 Oct 2023

chong meng thomas

Near the train station. Facilities a little tired, but well maintain. Onsen good, bf good

Leisure Family

10/10

Exceptional

11 Sep 2023

Susan

Good hot springs

Hot springs were the best part with a free ice block afterwards.

Partner

2/10

Poor

31 Aug 2023

TatIn

Too clawed

10/10

Exceptional

19 Aug 2023

Rachel

It

Leisure Family

10/10

Exceptional

31 Jul 2023

susan

Five to ten minute walk from the train station.
Room was spacious, clean, and quiet
Nice Onsen
Have self service laundry
Good selection of items for breakfast
Free ramen in the evening

Leisure Self

10/10

Exceptional

16 Jun 2023

Anoop

Nice place. We were there for just one night and it suited our purpose. A bit business-like but well-run. Helpful staff.

Leisure Partner

10/10

Exceptional

23 Apr 2023

Siew Gek

Within sight from Matsumoto station. Hotel is clean. Plus points are free laundry, ice cream, Yakult drink as well as ramen supper from 9:30pm. Excellent breakfast choice as well. Value for money

Leisure Partner

8/10

Excellent

21 Apr 2023

Naruj

Good standard hotel under Dormy Inn chain. Location is super good.

Leisure Family_with_children

10/10

Exceptional

11 Apr 2023

Shawn

This place serves udon to its clients at 9:30pm as a get together and you can come in your hotel-provided pajamas (or not). Your choice.

The breakfast is excellent, the onsen, the first one on our itinerary was quite nice, and right outside you have Matsumoto - which is now one of our favorite cities in Japan along with Kanazawa.

You will see The Matsumoto Castle - but warning - you will need the onsen afternoons and late nights to recover from the castle's flights of stairs (bamboo ladders at a 55 degree angle) that no one warns you about. Until you are i a single file chain of surprised faces.

Everything is close to this hotel. The shopping and food around it are excellent and varied - we had delicious Pasta Carbonara just across the street.

Business_and_leisure Family

10/10

Exceptional

24 May 2022

Matthew

I loved the amenities. Easy check in and check out

Leisure Friends

10/10

Exceptional

11 Oct 2021

Suzanne

We really enjoyed our stay at the Dormy Inn. The onsen on the top floor was lovely and the room was very nice.

Leisure Family

10/10

Exceptional

10 Feb 2021

Verified traveler

The onsen was the gem!

Partner

10/10

Exceptional

09 Aug 2020

Victor

Great location, it's just a few minutes from Matsumoto station and also on the way to Matsumoto Castle. The staff is very kind and helpful.

Pros: After excellent hiking, you can use the baths at the 9th floor.

- Japanese style breakfast
- Laundry machines are free of charge. You only have to pay for dryer 1USD (100 ¥)
- free coffee
- some special soup as complimentary dinner between 9:30 pm and 11:00.

Leisure Self

10/10

Exceptional

18 Feb 2020

Susi

Location fantastic, onsen awesome, free coffee, free evening Ramen soup, free bike hire for 2 hours each day, super nice helpful staff. Clean, tidy and one of the best hotels for the price we have stayed in. We will definitely stay again if we get back to Matsumoto.

Leisure Partner

10/10

Exceptional

02 Jan 2020

Verified traveler

The onsen
Washing machine facility useful for multi day stays
New Years buckwheat ramen on offer
Spacious room

Leisure Partner

10/10

Exceptional

05 Dec 2019

Verified traveler

Near JR station. Love the Onsen experience inside the hotel. A good place to spend your time relaxing after a long day outdoor. The kids & wife love the wide spread of buffer breakfast. Free laundry wash is a big plus but you need to pay to use the dryer though. Overall a wonderful stay & definitely value for money. Thank you!

Leisure Family_with_children

8/10

Excellent

04 Nov 2019

Verified traveler

The hotel was very clean, the staff was very courteous, and the room was pretty large by Japanese standards. What heavily disappointed me was their tattoo policy for the public bath. I've done a good deal of research and fully understand the history of tattoos, and the taboo within Japanese culture regarding them. But in a day in age when the country was hosting the Rugby World Cup while we were there, and next year Tokyo will be hosting the Summer Olympics to not allow anyone with tattoos that can't be covered by an 8x13 cm patch is quite archaic. We stayed at this hotel on our second to last night in Japan after having spent the previous 16 days traveling all over central Honshu and were really looking forward to relaxing our sore muscles in the baths, and were very sadly disappointed when we were told we couldn't use the facilities. In America this would be called discrimination.

Leisure Partner

8/10

Excellent

22 Oct 2019

Verified traveler

The room is little bit small but comfortable.
The spa is excellent.

Friends_and_family Family

10/10

Exceptional

13 Oct 2019

Ying

Free onsen and fabulous breakfast. The staff are super friendly and helpful. I highly recommend Dormy Inn.

Leisure Family

8/10

Excellent

11 Oct 2019

Verified traveler

Good location for station and castle. Onsen is nice. Rest of hotel basic and breakfast poor.

Leisure Partner

10/10

Exceptional

23 May 2019

Verified traveler

It is great to have an onsen as part of the hotel.

Leisure Partner

8/10

Excellent

04 Apr 2019

Jh

The room is relatively bigger and the toilet and basin are separated. It's good if 2 or more persons are sharing the room. There is a sliding door in the room which helps to filter noise too. Breakfast is not a wide spread as international buffet but hearty Japanese style and a small corner for Western bread and waffles. Great if you want to have Japan experience.

Leisure Partner

10/10

Exceptional

06 Feb 2019

Verified traveler

Spacious, homely perfection

Brilliant business hotel with all the Japanese perks!
Room- spacious, enter the room via first a little mud room to remove your shoes and which the vanity and the bathroom is situated - which we used as a laundry room to dry our clothes
Bed was comfortable with room enough for your luggage
Amenities- onsite onsen - hot cold pool and sauna intact with free Laundry services
Free ramen post 930pm

Breakfast - Japanese breakfast was great. Continental breakfast was simple but balanced

Partner

10/10

Exceptional

10 Nov 2018

Doreen

Staff friendly and helpful. Close to train station. Room was clean, comfy beds. Spa also very clean and pleasant with all amenities. Breakfast was delicious. Would definitely stay again.

10/10

Exceptional

06 Aug 2018

W

Good location /staff/Bed/Spa...High recommend

ออกจากสถานี ลากกระเป๋าเดินตรงไปถนนหลักอย่างเดียว โรงแรมอยู่ฝั่งขวามือ ติดแยกซอยที่ 3 ระหว่างทางจะผ่านร้าน Family mart ร้านราเมง(อร่อย) ทางโรงแรมมีบริการราเมงมื้อดึกให้ตอน 9:30 เชคอินแล้ว ออกจากโรงแรม เดินตรงขึินไปสี่แยกที่มี Family mart ตรงมุมบนขวา เลี้ยวซ้าย ข้ามแยก เดินตรงตลอดโลด สุดทางที่ปราสาทมัตสึโมโต้เที่ยวก่อนเลยค่ะ บ่าย ค่ำ ดึก ก็เปิดตลอด โดยเฉพาะแสงยามเย็นหน้าร้อน ทำให้ฉากหลังปราสาทเปลี่ยนสีตลอดจนถึงตอนเล่นไฟกลางดึกเลย
เที่ยวเหนื่อยซก แช่สปาคลายเมื่อย เตียงนอนนุ่ม หลับสนิท ตื่นสดชื่น มีพลังเที่ยวต่อได้ค่ะ หน้าร้อน พักที่มัตสึโมโต้ ต้องออกเที่ยวเช้าตรู่เพื่อต่อรถรอบแรกๆ ไปคามิโกชิ หรือ hakuba-happo จะได้ treaking ได้ทั้งวัน วิวทุ่งนารอบเมืองมัตสึโมโต้ เวลานั่งรถไฟผ่าน สวยที่สุดเลย

10/10

Exceptional

29 Apr 2018

Campbell

Fantastic Japanese hot spring in the city

Great hotel in the Matsumoto city, very close to train station, and amazingly with a good hot spring in the roof top! Fantastic

Partner

10/10

Exceptional

26 Apr 2018

Martin

Great location, nice hotel

Very close to train station. Easy walk to castle. Friendly staff and excellent Japanese breakfast. Room was larger than some in Japan.

8/10

Excellent

25 Apr 2018

Verified traveler

The hotel is about 5 mins walk from the JR station and there are lots of restaurants nearby. Onsen is available but both the indoor and open air pools are very small. The best of the hotel is that the bed is very comfortable. The breakfast is good as well!

10/10

Exceptional

10 Apr 2018

Verified traveler

Free ramen at night

There is unique difference in this hotel than others, they provide free ramen at night. And it taste good.
Will book this hotel next time.

8/10

Excellent

23 Nov 2017

sandy

Nice onsen

Staff were nice. Onsen with password enter which is very good . Onsen environment good!
Free noodles is good too

10/10

Exceptional

24 Sep 2017

Verified traveler

Great stay!

Centrally located and easy to find from the station; definitely a great stay!
Didn't try the onsen but looked very inviting!

Family

6/10

Pleasant

03 Sep 2017

sue

Close to transport

Hotel clean, staff were great, rooms were too small for comfort.

8/10

Excellent

19 Jul 2017

Mike

Nice hotel in the heart of Matsumoto City

Got their about a hour before check in time, I was able to leave my suitcases behind while I had walked around the town for a bit. This is my 2nd time using this hotel this year and both times it was very clean and well kept.

10/10

Exceptional

04 Jul 2017

Verified traveler

Very nice.

Walking distance from Matsumoto station and castle.

6/10

Pleasant

19 Jun 2017

Brian

Ordinary.

Dormy is quite ordinary. The upside of that is it's OK for a night or two.