Name: Matsumoto Hotel Kagetsu
Address: 4-8-9, Ote, Matsumoto, JP

10/10

Exceptional

11 Jul 2026

Marius

We had an absolutely wonderful stay at Hotel Kagetsu in Matsumoto. From the moment we arrived, the staff made us feel welcome with their warm, friendly, and attentive service.
The room exceeded our expectations. It was spotless, incredibly spacious, and thoughtfully designed with a unique split-level layout that made it feel even larger. Having two sinks was a great convenience, and the amenities provided were excellent. Everything was clean, comfortable, and well maintained, making it easy to relax after a day of exploring.
The location is fantastic—you really can't go wrong staying here. It's convenient to Matsumoto Castle, restaurants, shops, and everything you need while still offering a peaceful atmosphere.
What truly made our stay exceptional was the outstanding customer service. The staff went above and beyond to help us arrange luggage forwarding to our next hotel, even though we requested it on very short notice. Despite the language barrier, they were incredibly patient, resourceful, and determined to make everything work. Their kindness and willingness to help made a lasting impression on us, and we were so grateful for all of their efforts.
We would highly recommend Hotel Kagetsu to anyone visiting Matsumoto. It offers beautiful accommodations, an excellent location, less than 10 minute walk to Matsumoto Castle, and some of the best hospitality we've experienced in Japan. We would gladly stay here again!

Partner

8/10

Excellent

08 Jul 2026

David

The room was dated, but impeccably clean. The staff was courteous and polite. I would repeat my stay, in particular because of the distance to the castle and local shopping.

8/10

Excellent

29 May 2026

Patrice

Hotel is a 5 to 10 minute walk to Matsumoto Castle and a 15 minute walk to Matsumoto train station. My partner and I stayed here for 5 nights. This is a large western style hotel that receives many tour groups. 1-2 buses were hogging the entrance 4 of the 5 nights. Other than that, it never felt crowded. The women's barh was good, and it appears to ration entry with a card. I never had to wait, bathing 9-10pm. Breakfast was buffet and offerws some western breakfast options. A point off for claiming to have laundry facility but restricting hours to 9am to 8pm- it was usless to us. Staff exceptional, providing us with useful map of the northern alps and quickly dealing with noisy neighbors. We used this hotel as our base for exploring the alps and Takayama. The drivers were longer than ideal but very scenic.

Partner

10/10

Exceptional

25 Apr 2026

Kenneth

Great staff! Friendly and very helpful.
Food (in the restaurant) was awesome! The “Western” style dinner in particular … i know you’re in Japan, but the chef is great… ya gotta try while you’re there.
Castle is nice. Not a lot to do in Matsumoto, but walkable.
Location of Hotel is good (bread place around the corner and castle is vey close).
Note: the hotel itself is not new, but it is clean.

Self

10/10

Exceptional

19 Apr 2026

Bruce

Great location, within walking distance to the castle and train station (because of luggage, we took a cab to the hotel). We stayed in a Japanese-style room which was spacious and comfortable for three of us. The staff was very nice and the breakfast solid. I would highly recommend this property.

Family

6/10

Pleasant

15 Apr 2026

Richard

The hotel feels dated and the room and bed is small although it’s a double bed. Not so comfortable to sleep 2 adults.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

William

Excellent experience

Leisure Self

8/10

Excellent

13 Feb 2026

Steve

Great stay, nice hotel in terrific location near the castle and many restaurants. We had an issue with staff not understanding how to measure our ski bag properly for shipping and had to take it to Yamato ourselves.

8/10

Excellent

25 Dec 2025

Hiroshi

Nice hotel we used the Japanese style room with futon and in room shower. My GF had her period so it was good she didn’t need to use the onsen.
Room was nice and big and very close to Matsumoto castle. Only thing I was disappointed was parking fee. It’s far from tokyo so I assume many would drive if not train so I was surprised to charged extra for the overnight parking.

Partner

10/10

Exceptional

11 Nov 2025

Jose N Munoz

Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle.

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

Linda

Lovely hotel with excellent staff and service.

10/10

Exceptional

09 Oct 2025

Kathy

Great place

Leisure Family

10/10

Exceptional

22 Sep 2025

Patrick

Great one night stay in Japanese style room

The cleanliness and condition of the Japanese style room was excellent with separate entrance, washroom, toilet and 3 tatami areas giving more than ample space for 3 guests.
Breakfast was good and the staff efficient and helpful.
Didn’t try the onsen as just a brief stop

Friends_and_family Family

8/10

Excellent

14 Sep 2025

yvonne

na

Leisure Partner

10/10

Exceptional

02 Aug 2025

Jeff

Excellent classic hotel with large well appointed rooms ,comfortable beds in a fabulous location. Literally just minutes walk from Matsumoto Castle. The Onsen was superb after a long day of walking and touring. The breakfast buffet combined Japanese and Western style and was delicious. Hospitable and excellent staff.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Nitya

Charming property exceptionally clean, special mention of the wonderful onsen, enjoyed our most unusual experience of sleeping in a traditional Japanese room with tatami mats. Our dinner in the restaurant was superb, kudos to the skilled chef! Matsumoto is a lovely town with a slow paced vibe , so different from other Japanese cities.

Leisure Family

8/10

Excellent

20 May 2025

Janine

We only stayed in this hotel for 1 night so we could visit Matsumoto Castle and the location was perfect because the hotel was only a 5 mins walk from the castle. The room was clean and the bed and pillows were comfy. I would stay here again for sure.

Leisure Partner

8/10

Excellent

01 May 2025

Mayu

The building itself was bit old, our room had discomfort smell in the bathroom all the time. Nice to have a public bath for relaxing. Buffet style breakfast was very busy, but lots of good selections of Japanese/western style food. I really enjoyed the locally made egg with bonito on rice!

Leisure Partner

8/10

Excellent

24 Mar 2025

Barbara

A bit disappointed

We stayed in the older section and it is due for renovation. The toilet flush was the loudest I have ever heard. The masks on the walls show the need for paint. The dinner was good the breakfast buffet had a wide selection but none of it was outstanding.

Partner

10/10

Exceptional

16 Mar 2025

Karin

We spent two nights at this hotel in a Japanese style room. We found the room comfortable and spacious. I very much enjoyed the public bath in the hotel and visited AM and PM for a relaxing soak. The hotel is a quirky mix of modern and traditional and we appreciated this.We had a wonderful breakfast buffet each morning in the hotel restaurant and the staff was always gelpful and kind. We found everything very walkable to this hotel. The station, castle, art museum, shopping, restaurants and coffee/tea/sweets are not far. We would definitely stay here again and we really loved the vibe of Motsumoto!

Leisure Partner

8/10

Excellent

10 Mar 2025

Emmanuel

I enjoyed my stay, the staff was helpful in helping me send my luggage through a luggage forwarding service.

8/10

Excellent

11 Feb 2025

Kazumi

アメニティーが充実していた。
温泉は良かったけど露天風呂があったらもっと良い。男風呂までの動線が喫茶店を通り抜けなければ行けず微妙。全体的には満足でした。

Leisure Family

10/10

Exceptional

23 Jan 2025

piyaporn bunsangjaroen

Very cute hotel, old but clean

Partner

10/10

Exceptional

10 Jan 2025

William

Love this place

8/10

Excellent

06 Jan 2025

Jay Sheng Quan

Love the hotel lobby. The hotel provide a cozy and safe eny

Leisure Family_with_children

10/10

Exceptional

30 Oct 2024

Tim

A nice, clean and tidy hotel. The staff were helpful and friendly. The rooms were clean and well appointed. The styling was classical and quite appealing.

The hotel has free access to guests for the seperate men's and women's onsens. It also has a rather nice sitting room with a selection of books (in japanese) to read/flick through.

The breakfast was a generous buffet with a large variety of hot and cold items from typical japanese fare to more usual western toast and and cereal.

We would definitely stay again.

Leisure Partner

10/10

Exceptional

08 Oct 2024

Bruce

Great stay.

Leisure Family

10/10

Exceptional

06 Oct 2024

Peter

This was a lovely hotel. The room was the biggest we had in our entire Japan holiday and very comfortable. All hotel facilities were excellent and the breakfast buffet was outstanding. Could not fault the experience of staying here in any way.

Leisure Partner

10/10

Exceptional

05 Oct 2024

DOV

The location of the hotel is in an excellent place with proximity to the central castle in the city.

6/10

Pleasant

03 Oct 2024

Yael

Great location close to all attractions. Reception staff is excellent and courteous. Too bad staff at breakfast is unpleasant and unhelpful. When expressed concern about an allergy , response was that this is what they have.
The hotel is located in an old building that was renovated and they kept the charm of the old place.
.

Partner

10/10

Exceptional

27 Sep 2024

George

Would absolutely stay again

Beautiful hotel and very kind staff

Friends_and_family Family

10/10

Exceptional

25 Sep 2024

Paul

Historic property, incredibly helpful & friendly staff, very comfortable and clean. The breakfast buffet was great, as well as the attached coffee shop. Onsen was lovely, I have tattoos and emailed the property beforehand to make sure that was fine. Very close to the sights, would recommend!

Friends

10/10

Exceptional

18 Sep 2024

Michelle

I was totally impressed by the quality and tastefulness of the hotel. It was lovely!

Leisure Family

10/10

Exceptional

21 Jul 2024

Takeshi

Friendly English speaking staff.

I was happy to stay one night at the Matsumoto Hotel in Kagetsu.
Everything was good, but the room smelled like an old hotel.
It has a great location, excellent breakfast and friendly English-speaking staff.

Friends_and_family Family

10/10

Exceptional

10 Jul 2024

Charles K

Good hotel in Matsumoto

Excellent food. Room is OK for the price. Very convenient location!

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

William

Very nice hotel with attentive staff
Plus is the laundry machines
Excellent dinner French Japanese fusion
Breakfast was better than expected
Close to Matsumoto castle
Highly recommended and would visit again

Friends_and_family Family

10/10

Exceptional

18 May 2024

Sonia

Location is great

Lovely olde world hotel with a nice basement bath house. Good breakfast and a great location close to shops, restaurants and the beautiful castle. Pick up from the station at 3pm was a bonus!

Partner

10/10

Exceptional

17 May 2024

EITAN

Outstanding value.
Friendly and attentive attitude, great location, spacious,convenient, comfortable and clean facility.

Leisure Family

10/10

Exceptional

14 May 2024

Derek

Beautiful hotel with Traditional Japanese rooms.

Business

6/10

Pleasant

21 Apr 2024

dom

Rooms in main building are a bit dated and dark. Wifi was non existent. Reasonable value for money.

Leisure Partner

10/10

Exceptional

13 Mar 2024

Lyn

Such a beautiful place to stay!
Our room was gorgeous, the staff were lovely and always willing to make our stay special.
Absolutely one of the highlights of our trip!

Leisure Partner

10/10

Exceptional

04 Mar 2024

quoc-minh

Excellent experience, welcoming, polite, respectful and helpful staff. Room was perfectly clean and very comfortable, with a nice view of the mountains. Location was convenient, being walking distance to many local restaurants, shops, shrines and the castle.

Partner

10/10

Exceptional

11 Feb 2024

KIAN GUAN

Central to all locations

10/10

Exceptional

09 Jan 2024

Ben

Close to castle

Nice hotel situated in Matsumoto, close to the castle. Excellent welcome and service from staff throughout the trip. Room was comfortable and clean, although a bit old fashioned. Did not manage to try the public baths, but the breakfast was good.

Partner

8/10

Excellent

05 Jan 2024

Aoi

【よかった点】
・スタッフの方々がとてもあたたかく丁寧だった
・朝食が美味しかった
・お土産屋さんの雰囲気が素敵だった
・ナワテ通りや中町通りも近く、散歩にちょうどいい立地

【気になった点】
・部屋に入った時に洗面所がかなり臭った(しばらく換気をしたら直りました)
・暖房が暑すぎた(最弱にしてもまだ暑かったです)

Leisure Partner

10/10

Exceptional

19 Nov 2023

Chong Siong

Great location, tasteful hotel.

Hotel staff was nice and ambience was great if you like Japanese western decor. 1,000 yen discount voucher given due to on-going facade construction which i thought is a nice gesture. Superb location near Matsumoto castle.

Partner

10/10

Exceptional

23 Oct 2023

Susan

Highly recommended

The hotel staff could not have been more friendly and went out of their way to provide a wonderful service.

Partner

8/10

Excellent

20 Oct 2023

Robert

Only issue, very old school hotel. Still using a real key with large section of wood as a holder.

Less that it was a nice place to stay

Business Self

10/10

Exceptional

25 Sep 2023

Mark

This nice hotel has both Japanese and Western style rooms. It also has a simple Japanese bath available to guest. Just a 15 minute walk to from the train station, this was a great place to stay.

Leisure

10/10

Exceptional

25 Sep 2023

pinpapat

the property support green environment.
very helpful and kind staffs.
we booked half broad and it was very amazed that we had fine dish as dinner. it was good time for us in Matsumoto.

Leisure Family

6/10

Pleasant

20 Sep 2023

Karen

Property is very old and has not been updated.
Metal keys for the door. No lobby staff in the late evening.

Leisure Family

6/10

Pleasant

24 Aug 2023

tracy

Rooms were tiny and very ordinary.

10/10

Exceptional

31 Jul 2023

Giancarlo G.

Very helpful and friendly staff and great location.

Leisure Partner

10/10

Exceptional

20 Apr 2023

Christian

Nice location next to the castle and walkable to the city center.

Leisure Family

10/10

Exceptional

04 Feb 2023

Lee

A great hotel!

Location was pretty good as it was less than 15 minutes walk from the Matsumoto station. And there is also a city shuttle if you don't feel like walking.

It's also a short walk to the Matsumoto Castle.

I love the nostalgic vibes of the hotel and my room was very comfortable and clean.

And after a day of going around, I can have a nice soak on the public bath. Blissful!

I'll definitely stay here again when I am back!

Self

10/10

Exceptional

08 Jan 2023

William

Love this traditional property. Great service, people, food and close to everything!

Leisure Self

10/10

Exceptional

21 Oct 2022

Yannick

Very old and established hotel with great service. Nice furniture and collection of mingei pottery, very good breakfast and excellent dinner.

Leisure Family

8/10

Excellent

01 Nov 2021

Christian

Great location. Friendly,helpful staff

Leisure Partner

10/10

Exceptional

27 Oct 2021

Sarah

Overall good stay

I had a comfortable stay at this hotel. Even though I stayed 4 nights, they wouldn’t get soya milk so I could have breakfast in the cafe next door. They have bikes but they’re terrible!

Self

10/10

Exceptional

23 Sep 2021

Bradley

.

Leisure Partner

10/10

Exceptional

19 Jul 2021

Verified traveler

Will stay again

Great location, centrally located. Aged but with excellent facilities including large bath. Cafe on 1F is excellent, reasonable, opens nice and early for breakfast.

Partner

10/10

Exceptional

05 Feb 2020

Joanna

Exceeded my expectations

When I booked the hotel, the reviews made me think that it would be 'ok' but not amazing. However, as soon as we arrived, I was very impressed with the quality of the hotel. The staff were very helpful and responsive. The building is gorgeous, luxurious and has a lovely historic atmosphere to it. The room was very comfortable. We didn't have time to try out the baths unfortunately - too busy exploring Matsumoto and what a lovely place it is. We didn't eat at the hotel - the only thing I would say is that the menus on offer (dinner and breakfast) feel a bit formal, structured and a bit pricey. So we headed into town to explore the bakeries and izakayas instead. Very close by is a superb izakaya called 'Hikage' - the menu was in Japanese but a lovely member of staff translated it all for us and recommended some top notch dishes and local sake - all for a good price. The evening at Hikage was definitely one of our highlights. Final comment to make is that the location of the Kagetsu is absolutely brilliant. Overall, this place is highly recommended.

Partner

10/10

Exceptional

02 Feb 2020

Verified traveler

Good location and there is an English native speaker staff who is really helpful.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2020

Sarah

Lovely stay

We really enjoyed our stay here and wished we could stay for longer! Lovely building and reception. Little rooftop for a view of the castle. Traditional pyjamas and hot bathing available in the basement (plus normal showers etc in the rooms.) It was very comfortable. We used the nearby parking with a discount via the hotel. Lots of good amenities in the room. Lovely area and walking distance to key sights. We recommend the Eonta bar nearby for jazz music and night time drinks!

Partner

10/10

Exceptional

22 Dec 2019

Ping Ping Alice

Service is excellent. Value for money

Friends_and_family Family

10/10

Exceptional

13 Dec 2019

Choon Heong

Gem of a ryokan

Fantastic service - they thought of everything. Understanding that not all guests speak Japanese, they have each a translation device so as to minimize miscommunication. Each meal is a fancy affair - with a display of culinary aplomb beautifully presented. Love the onsens - both public and reservables - they provided a variety of experiences: indoor and outdoor, stone and wood. Our inroom outdoor onsen was great too. It was altogether a lovely experience.

Friends_and_family Family

8/10

Excellent

12 Dec 2019

Verified traveler

Property is well located and rooms are if reasonable size. The temperature of rooms does not permit individual adjustment.

Leisure Self

10/10

Exceptional

02 Dec 2019

Alex

Great accommodation

Very good hotel, clean and comfortable.
Friendly staff

Friends_and_family Family

10/10

Exceptional

30 Nov 2019

Verified traveler

Such a lovely hotel, great facilities, friendly and welcoming staff and a great location.

Leisure Partner

8/10

Excellent

14 Nov 2019

Les

It is a great location close to the castle and the station . The entry is old world and welcoming with very helpful staff . The onsen was a wonderful way to relax after a buy travel schedule . The outfits provided were comfortable and created the right mood for the hotel . Our beds were comfortable and the wi-fi very good .

Leisure Friends

10/10

Exceptional

10 Nov 2019

Verified traveler

Really nice with great location but small room with very small double bed.

Leisure Partner

10/10

Exceptional

01 Nov 2019

Verified traveler

Decor in lobby and cafe very pleasant. Staff extremely helpful. Eco option for room servicing

Leisure Family

8/10

Excellent

20 Oct 2019

Verified traveler

Good location for Castle access and the more interesting parts of Matsumoto. Bus from Station (Stand no.1)to the door.

Leisure Self

10/10

Exceptional

17 Oct 2019

Verified traveler

The Hotel was not only clean and well run, but the staff was extremely helpful for all our needs. They answered all our myriad questions with kind consideration and patience. When we needed a lot of help with telephones, they called for us. We couldn’t have asked for a more wonderful support group.

8/10

Excellent

14 Oct 2019

Nikki

Excellent taste hotel with wonderful breakfast buffet, not so far from train station.

Leisure Self

8/10

Excellent

11 Oct 2019

Verified traveler

Was dated inside but staff could not be more helpful.

Leisure Partner

8/10

Excellent

02 Oct 2019

Mike

Nice and helpful staff. Good location. Beds were a bit hard.

Leisure Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

Fabulous hotel, neat Matsumoto Castle. Hotel, service, and staff are too rate. Plan to stay here when in Matsumoto.

Partner

10/10

Exceptional

19 Sep 2019

Verified traveler

The room was upgraded
Reception staff excellent

A free hot and cold drink station would have been good in public lounge
Some reading material in English language in public lounge would have been appreciated

10/10

Exceptional

18 Sep 2019

Verified traveler

Loved the classic feel of the hotel. The washer and dryers need to be replaced. Took 120 minutes to dry my load of clothes

Leisure Friends

10/10

Exceptional

06 Sep 2019

Verified traveler

Beautiful lobby and welcoming staff. Easy to get to from the train station.

Leisure Friends

10/10

Exceptional

03 Sep 2019

Verified traveler

great stay

Nice room and bath. Not close to the station but the local area is nice

Partner

10/10

Exceptional

06 Aug 2019

Verified traveler

Comfortable beds. Great location close to Matsumoto Castle.Friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

14 Jul 2019

Yoshiya

Matsumoto vacation

This hotel is very charming!
I’m super recommend!!

Partner

10/10

Exceptional

21 May 2019

John

Excellent

This was our second visit to Matsumoto and this hotel is outstanding. I would recommend a taxi (about 1000 yen) from the station as it is a bit of a walk and the hotel is in a side street with no English signage outside the hotel. Once inside it is lovely. The lobby is traditional in style with beautiful dark wood and the staff welcomed us with green tea and a small snack. The room was nice, I would recommend a twin room as they are larger. The only quibble was the step down from the bathroom. It was very quiet and there was little traffic on the street. Wifi was good. We had the set dinner which was delicious and reasonably priced. Only 5 minutes walk to the castle. Be sure to go back at night when it is lit up. What set this hotel apart were the staff who were attentive, courteous and went out of their way to help. There is also a shuttle bus to the station. I would definitely recommend this hotel and would stay there again.

Partner

6/10

Pleasant

08 May 2019

Verified traveler

Nice location nice staff very warm and friendly but the bathroom was horrific. The smell made me almost vomit each time I went in. Also impossible to shower unless you are 4'3.

Leisure Family

10/10

Exceptional

05 May 2019

Susan

Excellent Hotel

This is a lovely hotel. The room was a good size with nice decor and clean. Everything we needed was in the room. There was a welcome tea and snack. It was hard to find but I was given the wrong information at the Tourist Information and went the wrong way. Breakfast was good in a pleasant and spacious dining room. The windows opened so we could have fresh air. The staff were excellent and so helpful with where to find restaurants etc and they spoke good English. Lots of restaurants and shops nearby and close to the castle. I would highly recommend this hotel.

Partner

10/10

Exceptional

27 Apr 2019

Yuko

Nice hotel!

Friendly staffs, a comfortable room, good breakfast.

Partner

2/10

Poor

16 Apr 2019

Verified traveler

Experience equally poor. You can’t remove the plugs from the bath or basin without being overwhelmed by the smell of sewerage. Tatami mattresses thinner than a blanket so we were literally sleeping on floorboards. Felt like we were sleeping in an evacuation centre. Inclusive breakfast not edible so we are forgoing our last breakfast voucher and will eat at the station. The new section of Kagetsu seems better by reviews but the Annex is a clever marketing strategy to make an inhabitable space habitable/profitable and package it as “an authentic Japanese experience”.

Leisure Family_with_children

10/10

Exceptional

08 Apr 2019

Verified traveler

Wonderful check in, with tea and a sweet, plus a small gift for my daughter who was tired and a bit cranky after the journey. Lovely hotel, wonderful service.

Leisure

10/10

Exceptional

13 Mar 2019

KT

I love the decor and the location of the hotel. It incorporates the local craft furniture into the hotel design which I found really unique. Breakfast was fantastic as well.

Leisure Self

8/10

Excellent

10 Mar 2019

Verified traveler

The old world feel of the hotel is great. Closely located to the castle is an advantage.Our stay was spoilt by the room being excessively hot even though the air conditioning was turned off and it is March .

Friends_and_family Partner

10/10

Exceptional

22 Feb 2019

Verified traveler

Property was excellent. Good room size very clean and staff were excellent. Great location walking distance from Matsumoto Castle and the street life and bars. The hotel had free bikes available and we used these to visit Matsumoto museum of art ( highly recommend a visit ) as well as ride to the outskirts of town where we came to a temple on a Forrested hilltop. Great value for
Money.

Leisure Partner

10/10

Exceptional

16 Feb 2019

Tina

Highly recommended

Booking in is quick and efficient. A tea and sweet are offered on arrival.
The lobby and sitting area are spacious and well presented, as is the restaurant where a fairly extensive buffet breakfast is served.
The room is also spacious and well set out. The bed is very comfortable as is the nightwear.
Staff are very helpful and friendly.
Love the fact that you are lent a smart phone for your stay and can use it to phone the UK and elsewhere for free. The location is fabulous for the castle, for shopping and eating . There is free WiFi throughout the city.
This is a well cared for hotel which is reflected in the calibre of the staff

Friends

10/10

Exceptional

08 Feb 2019

Lynn

Very elegant hotel and the location is very convenient.

Leisure Friends

10/10

Exceptional

09 Jan 2019

John

Superb hotel in Matsumoto

I was thoroughly delighted by my brief stay at this hotel. The staff were incredibly friendly and helpful, attending immediately to any guest who happened to sit down in their lovely lounge area - providing a complimentary tea without question or hesitation.

After staying several nights in a small modern hotel near Tokyo which had characteristically tiny rooms with no window-views, I was incredibly pleased to have a spacious room with a fine view over Matsumoto. My guess was that the main building of the hotel was originally built some time ago, based on standard room sizes of the time and possibly based on contemporary American room & furniture designs. To be frank, I felt that I was staying in a cozy hotel in Vermont or New Hampshire, but that the charming & attentive staff are mostly Japanese and that there are apparently onsen-like baths for ladies & for gentlemen (I didn't see them for lack of time). For anyone who doesn't speak Japanese, there was at least one native speaker of American English in the reception team. There is an annex building which I did not see - perhaps its rooms differ in design & size from the main building, but I would guess that everything that this hotel does is top-notch for its price category. Only on my departure did I realise that the hotel seeks to follow the \"Mingei spirit of Matsumoto folk art furniture\" (& ceramic?) design. I am no expert on Mingei spirit, but it certainly seems to work in practice - this is a fine hotel!

10/10

Exceptional

04 Jan 2019

Chee

Great Service and location

Best hotel during this trip. Great location, couple minute walk to Matsumoto castle, and great service.
Get a Japanese style room, it is huge and clean. The only problem is no free parking. You will need to pay extra for overnight parking

Partner

4/10

Poor

02 Jan 2019

Verified traveler

Disappointing to say the last (2nd room review)

Well, I have to say, I am incredibly disappointed. We were excited to stay here, as we chose to spend New Years here. But this was by far the worst hotel we booked in japan.

The rate was higher due to New Years, but the service and hotel did not match the price at all whatsoever. It did not feel clean, looking under the desk we found questionable dried liquids. Not a place I feel comfortable walking around barefoot. We did not check out the baths on the bottom floor due to the rest of the hotel.

They prioritized group buses over individual hotel customers, odd considering the company books despite customer feedback, but individuals make the decision to choose your hotel. At breakfast a massive group took up most of the hours, and they made all individual guests wait a half hour or more.

Apparently even if you are a hotel guest but don’t have a reservation you can’t be seated (there were plenty of spots in the restaurants still available). The cafe doesn’t serve food past 7:30 (we went to after the restaurant turned us away with no option to wait at 7:34). And the hotel does not offer room service past 7:30. Literally what.
We asked for restaurant suggestions the man replied “all restaurants are closed” which was not true as we found a fantastic pizza place (among others) “Pizzeria Aletta” try it, you won’t be disappointed.
Our check in woman there was very nice and helpful.
All in all, I would not pay more than $50-65 a night to stay here. Location great.

Family

4/10

Poor

02 Jan 2019

Verified traveler

Disappointing to say the least.

Well, I have to say, I am incredibly disappointed. We were excited to stay here, as we chose to spend New Years here. But this was by far the worst hotel we booked in japan.
The rate was higher due to New Years, but the service and hotel did not match the price at all whatsoever. It did not feel clean, looking under the desk we found questionable dried liquids. Not a place I feel comfortable walking around barefoot. We did not check out the baths on the bottom floor due to the rest of the hotel.
They prioritized group buses over individual hotel customers, odd considering the company books despite customer feedback, but individuals make the decision to choose your hotel. At breakfast a massive group took up most of the hours, and they made all individual guests wait a half hour or more.
Apparently even if you are a hotel guest but don’t have a reservation you can’t be seated (there were plenty of spots in the restaurants still available). The cafe doesn’t serve food past 7:30 (we went to after the restaurant turned us away with no option to wait at 7:34). And the hotel does not offer room service past 7:30. Literally what.
We asked for restaurant suggestions the man replied “all restaurants are closed” which was not true as we found a fantastic pizza place (among others) “Pizzeria Aletta” try it, you won’t be disappointed.
Our check in woman there was very nice and helpful.
All in all, I would not pay more than $50-65 a night to stay here. Location great.

Family

10/10

Exceptional

19 Dec 2018

Richard

A superb location with a xcellent service. This is a hotel that I highly recommend

Family