Name: Hotel New Tsuruta
Address: 1-14-15 Kitahama, Oita, 8740920, JP

10/10

Exceptional

20 Jun 2026

Kevin

We had a wonderful stay! The bed was so comfortable, the best I’ve ever had in a hotel. The included breakfast had a very large selection of japanese and western items. The staff was really helpful and even run to us to offer an umbrella when they noticed we were going outside during heavy rain. I wish I had planned to stay for two nights instead of only one. I will definitely stay there again if I go back to Beppu.

Partner

8/10

Excellent

17 May 2026

Stephanie

Breakfast is good and located in city center and right in front of the pier. However, the building is really beat up.

Family_with_children

6/10

Pleasant

01 Apr 2026

koji

朝から掃除の音がうるさく、朝食後にゆっくり部屋でくつろげなかった。チェックアウトまでは掃除を控えてほしい

Self

10/10

Exceptional

17 Feb 2026

タカフミ

全てのサービスに非常に満足できました。また泊まりたいと思いました。丁寧な接客ありがとうございました。

8/10

Excellent

10 Jan 2026

hyeongju

위치좋고 넓고 직원들은 5성급만큼 친절했으며 조식의 맛이나 구성이 만족스러워 별 하나 더 줍니다. 그러나 낡은 것은 참을 수 있는데 변기와 욕조의 물때는 참기 어렵다.

Partner

8/10

Excellent

27 Dec 2025

Mari

Breakfast buffet was plentiful and tasty using local ingredients

Leisure Friends

8/10

Excellent

22 Dec 2025

Hak Luen

Convenient location

Friends_and_family Friends

8/10

Excellent

17 Dec 2025

Alexander

The room was perfect!! Even though the building is older, the room is clearly newly remodeled. Wonderful view. Thank you.

Self

10/10

Exceptional

04 Jul 2025

ivy

Japanese style tatami are too thin, it will be much better if change to a thick one

8/10

Excellent

21 May 2025

Jasmin

Great value for the price; would book again.

It's a bit old but our Japanese style room was large and comfy. The staff was very nice. We did not have the chance to try the onsen but the free breakfast was delicious.

Leisure Family

8/10

Excellent

24 Feb 2025

Verified traveler

Stayed for one night in the Japanese style room. It was surprisingly comfy to sleep on the floor. Room was a bit old, the bathroom was generally clean, but a bit moldy and smelly. Everytime I had turned on the water, I heared it gurgle through an opening next to the toilet - that‘s probably where the smell was coming from. It‘s an old building, nothing to worry about for a short stay. The stuff has been very friendly. Their English is limited, but they do their very best to talk to you. Breakfast buffet quite good - Japanese style, but you don‘t go out hungry. Onsen also nice. Around 7 pm I was by my own. Hotel close to train station (about 5 min walk). Overall a good experience.

Self

10/10

Exceptional

29 Jan 2025

Junheum

Excellent view and restaurant foods.

Amazing service to show me the way to a restaurant that I asked for. Excellent service and hospitality was very impressive.

Partner

10/10

Exceptional

27 Jan 2025

Yu Te

The hotel is a bit old but the service was great and breakfast was also very good. Will definitely stay here again if i come again.

Friends_and_family Family

8/10

Excellent

23 Dec 2024

Sotaro

Good location and breakfast

Their breakfast was brilliant. Parking space was not sufficient enough so I had to park outside of the hotel for one night, that only cost 1000 yen

Friends_and_family Family

8/10

Excellent

22 Dec 2024

Wei-Chih

Great location. Hotel needs some renovations.

Partner

10/10

Exceptional

23 Nov 2024

Thomas

M7
.

M

10/10

Exceptional

13 Jun 2024

Tyler

Very nice view of the water. Very good amount of space for the price! The room was amazing. It was under renovation when we stayed but it wasn’t that noticeable. Friendly staff.

Leisure Family

10/10

Exceptional

04 Jun 2024

Sharon

Only stayed in the hotel for a night, prior to my ferry journey to Osaka. I booked a Japanese styled room - sleeping on the floor, for the experience. Did take a while for me to get comfortable, but did sleep eventually. Nice room with a seating area, sea view and good amenities: fridge, kettle etc. An excellent breakfast in the morning, to set me up for the day. The hotel looked after my luggage after checkout, so I walked around the town and had an Onsen. Very much recommend a stay in this hotel. I would definitely stay here again, and for longer.

Leisure Self

10/10

Exceptional

10 May 2024

Jose

Awesome Service Kind Receptionist

Overall good experience. Breakfast was great. Reception was helpful and kind. Staff was awesom.

Self

8/10

Excellent

06 Dec 2023

Pei Shan

Pros:
1. Location: many bus stops nearby, and hotel is between 2 of the largest shopping centres in Beppu. So finding food is easy. There is also a nice restaurant opposite the hotel, Royal Host.

Con’s
1. We wanted to check in at 2 pm but staff was insistent to only let us check in at 3pm. So we waited at the lobby. There was no traffic in the hotel in that one hour and at 2.45pm, we were then offered the room. Why so rigid?
2. The hotel was unmanned at night, which may pose a security issue.
3. No daily mineral water was provided. There was a notice saying that the tap water can be drunk.
4. No daily cleaning service. Even bath towels were not replaced.
5. Hotel is old and tired looking.

Leisure Family

8/10

Excellent

18 Nov 2023

Naveed

Average good

Leisure Family

10/10

Exceptional

08 Nov 2023

john

Hotel is great in all areas, except that most of the infrastructure is old. If you can compromise a little then this will be a great stay.

Leisure Self

10/10

Exceptional

23 Sep 2023

Grey

The walk from Beppu station isn't very long, if not destracted by their shopping area near station. The view of the bay was a site. The hospitality by the staff was amazing. Would def return when have a chance.

Leisure Self

8/10

Excellent

23 Sep 2023

Donna

Nice views

Very pleasant stay. Nice views and great Onsen is a plus

Partner

10/10

Exceptional

24 Dec 2021

Gregory

A Secret Gem in Beppu

If your looking for a unique experience in Beppu this is the place. You can get the traditional Japanese Inn style or Western style room and the Onsen is very big with a sauna on the male and female side, body wash shampoo and conditioner are available at each of the wash station. They will come to your room around 1800 to set up your futon in your Japanese style room it's a lovely surprise after being out n about all day.

Partner

10/10

Exceptional

14 Mar 2020

Joon

Great location and best economic value. Room was clean and breakfast was good

Leisure Self

8/10

Excellent

03 Nov 2019

Swee Seng

Value for money, breakfast was delicious

Partner

2/10

Poor

13 Oct 2019

Garry

Very Poor and not worth almost $300 - more like 30

Moldy, dirty and heavily stained carpets

Partner

8/10

Excellent

09 Oct 2019

Verified traveler

Nearby station. Good service. Nice staff. Cozy room

Leisure Family_with_children

8/10

Excellent

27 May 2019

Verified traveler

Hotel has onsen and is facing the sea with loving sunrise view. Room is comfortable.

Leisure Family

10/10

Exceptional

24 Dec 2018

JOSEPH

The hotel needs a minor renovation. The paint fated. However the breakfast is good to value charged. Tbe location and the view from the room is wonderful

10/10

Exceptional

07 Dec 2018

Verified traveler

it was very clean, view and people at counter are very friendly and informative.

8/10

Excellent

19 Nov 2018

Cliff

Clean room with good view. Friendly and courteous staff. Very satisfied stay.

Partner

6/10

Pleasant

30 Oct 2018

Catherine

Not too good.

Friends

8/10

Excellent

15 Oct 2018

Monik

Japanese room is very spacious! The parking is free. The hotel is right next to Tokiwa department store!

8/10

Excellent

23 Sep 2018

Guljan

Very nice view from the window and room is big enough even for 10 people. The only one thing is that smell is not good. Smells like a smoking room. Everything else is really nice and it's only 8min walk from Beppy station so you can save your time. Specially it is really convienent and close to the station when you coming back tired from the onsens. But when you are in Beppu and enjoying onsens and sideseeing you will not stay in the room for long hours so it might be okay for short stay

Family

10/10

Exceptional

09 Sep 2018

Charles

Good, well worth the price if you did not mind the 50th years old development.

Partner

10/10

Exceptional

29 Jul 2018

Chi Kit Stephenie

Value for money

I booked the ‘run of house’ type of room for three persons and was so thrilled to be assigned with a harbour view room which is large enough to cater for five persons. The Yacht club and shopping centre YouMe is within few minutes of walking distance. Many nice restaurants around. Good location for family vacation. The breakfast is very simple but indeed still enough to get yourself ready for a morning start.

Family

8/10

Excellent

03 Jul 2018

Irianto

Good

Good & clean. Only the breakfast should prepare the variative menu every day and not the same everday

Family

8/10

Excellent

05 Nov 2017

Verified traveler

Great onsen experience. Building was old. Bathroom was wornout, however, you can bath at the onsen.

Partner

8/10

Excellent

30 Sep 2017

hong boon

The hotel is about 5 minutes walk from bus station and it is also walking distance to Beppu JR

Partner

10/10

Exceptional

01 Aug 2017

Wolfe

Value for money

Friendly staff, room is nice and clean. Onsen I s good too.

Partner

8/10

Excellent

09 Apr 2017

Janette

Clean hotel close to train station

Very pleasant. The onsen was relaxing. The dinner was delicious and plentiful. The breakfast buffet was good with plenty of choice.
The hotel is a bit dated but clean. The staff were friendly and hospitable and spoke adequate English

Partner

8/10

Excellent

18 Mar 2017

Ng

Small hot spring

Old Hotel with large room, small hot spring, breakfast fair, hotel location is near Beppu Station.

Family

6/10

Pleasant

11 Sep 2016

Wanhong

Rooms with view of the sea

Requested for early check in but it was denied when we arrived shortly after noon. Requested for directions for lunch and was given a map of several restaurants which had opened for lunch. Rooms was large enough for 4 and for just the 3 of us, we had extra room which came ensuite, a plus for a ryokan. The public bath was quite old but the water temperature was excellent. It's 10 minutes walk to Beppu train station but since we came by bus, the bus stop is just 100M away and that brings you to and from Fukuoka International airport.

Family

8/10

Excellent

12 Jul 2016

Verified traveler

Hotel with ocean front view

Great hotel and staff. We arrived earlier than expected and dropped out bags off to arrive later with our bags already taken to our room and a friendly staff. Beautiful room with great views and a nice relaxing onsen on the sixth floor.

8/10

Excellent

25 May 2016

Nutpussorn

Nice and convenience location at Beepu.

Hotel's staff were nice and friendly, they always explained and supported all I requested. Location just 10 minutes on foot from Beppu station. Beppu Tower was also about 10 on foot from hotel too.

Family

6/10

Pleasant

21 Apr 2016

Verified traveler

Good location in Beppu, close enough to walk to/from JR Beppu train station

6/10

Pleasant

27 Mar 2016

Man Tai Edward

Good choice & recommended

Good living experience with great sea view
Hotel is not grand but they try their best in room cleaning, breakfast buffet & making you feel comfortable.
Convenient to reach JR station with few minutes walking distance
Hot spring tax if paid by individual user is better than calculated by lump sum

Family

8/10

Excellent

05 Mar 2016

Regina

Good hotel if you want to stay close to JR

hotel is in walking distance from JR, beach and has few restaurants close by

8/10

Excellent

08 Feb 2016

Verified traveler

Near station and beach,also have spa where face the sea

Family

8/10

Excellent

06 Feb 2016

KJ

Reasonable price traditional hotel

if you want to enjoy japaness traditional hotel with reasonable price, this hotel would be the best option you can choose.

very close to the youme town (shopping center) and bus stop (from/to go to the fukuoka international airport)

8/10

Excellent

29 Jan 2016

Verified traveler

cost effective\n

valuable
nice onsen - water quality
near youme town - shopping
beppu station - 8 min

8/10

Excellent

17 Jan 2016

Verified traveler

Nice Hot Spring

The location is excellent. It was very easy to walk to from the Beppu Station. To my surprise that the receptionist wrote my name on the welcoming board. The hot spring was very soothing after a whole day sightseeing. Overall my stay was pleasant.

6/10

Pleasant

12 Jan 2016

Kajsa

Value for money but no extra

The hotel has a great view but is quite old and would benefit from some referbishing. Breakfast as well as onsen ok but not more than that. We asked for good restaurant recomendations and got a list of places close by that didnt impress.

Family

8/10

Excellent

10 Nov 2015

Verified traveler

Short stay in Beppu

New experience in Japanese style room.
Central and within walking to Beppu station , surrounding attractions and opposite the bay.
Onsen facilities provided in-house
Staff are helpful, conversed in little English

8/10

Excellent

21 Oct 2015

hatty

Good value for money

Room is clean but hotel conditions are a bit old and overrun. Breakfast was just so-so

Family

8/10

Excellent

04 Jul 2015

Verified traveler

Convenient and Tidy

The traffic is convenient only take about 7 mins walk to JR station. The room is clean and tidy but the water pressure of the shower is very low as only in 7th floor. Many restaurants nearby. I will take this hotel for the first choice on my next trip.

Partner

10/10

Exceptional

30 Jun 2015

Verified traveler

Excellent room

Huge room in all of my trip in Japan, 4 people in Japanese style with a very soft futon. Nice view looking by the sea. Close to shopping mall called YOUME

8/10

Excellent

25 Jun 2015

William

Great location

Great location overlooking the bay area. Slightly aged hotel, but made up for with convenient location, helpful service and free parking.

Family

4/10

Poor

11 Jun 2015

Cheung Wing

Good location poor condition

Locationwise the hotel is very good. As a 3-star hotel, the condition is however not up to par and the floor carpet needs replacement. When I asked for an additional pillow, I was given a nasty one. Would not stay here again.

Family

8/10

Excellent

22 May 2015

Patrina

Big Japanese room

Room was big for a Japanese room. A bit dated though. Overall a comfortable stay.

Family

8/10

Excellent

06 May 2015

Soo Kiow

Good value

This hotel turned out better than expected.
It has a car park right in front of the hotel without charge.
There is a very good seafood restaurant just within a short walking distance.
The hotel also offer onsen and room is big and confortable for family of 3 or 4.
Shoudl have stayed 1 more night to cover Yufuin & Oita which are all within short driving distance.

Family

10/10

Exceptional

22 Apr 2015

Robert

Gem in Beppu ...

Great old hotel, immaculate condition for age, very clean, polite and helpful staff. We stayed in a western-style room, but our family of 4 (2children) stayed in a Jspanese room. Both were excellent. The onsight onsen was very nice and the Jspanese breakfast was superb. Overall a gem at a very reasonable price.

Partner

10/10

Exceptional

19 Apr 2015

James

Great place

The hotel stay was great. The service by the staff and manager was excellent. The room was pretty comfy.

8/10

Excellent

17 Apr 2015

retired couple

Just one night

Hotel was older and surfaces showed wear and tear but very spacious and clean. Staff were very polite and helpful. Breakfast was beyond anything we expected from Japanese delicacies to the usual hotel fare they had everything. We only paid an additional 300 yen for the two of us. Our table was reserved and the waitress brought us tea and extra rice. The free hot spa was very nice and relaxing.

10/10

Exceptional

15 Apr 2015

scott

A relaxing night in Beppu

Spacious room and a wonderful onsen with ocean views very relaxing and good gift shop down stairs

6/10

Pleasant

12 Apr 2015

Verified traveler

Only one or two staff who speak English but we managed ok.

There is no shower head in the bathtub, just only hot & cold water taps, one had to use a plastic bowl to mix hot & cold water which is not practical.

8/10

Excellent

05 Apr 2015

sujika

Good place

Near ocean , nice onsen , good room but toilet in the room have a little smell

6/10

Pleasant

01 Apr 2015

Verified traveler

Much more run down than the photos on their website would suggest!

6/10

Pleasant

30 Mar 2015

Verified traveler

Hotel decor is dated but clean

checkin was a breeze. However reception staff could brush up on their English skills. No probles with the basics like checking in. but we had some difficulties in getting the bus information for Beppu-kaihin Sunayu from the reception staff. In the end we gave up and approached the Foreign Tourist information Office along main street, half way between hotel and train station. The hotel offers a good value for your money. We stayed for 2 nights and was quite pleased.with the setup. There is a hotspring spa in the hotel, but nothing fancy.

10/10

Exceptional

15 Jul 2026

Akasaka

良かったよー
浴室の清掃が10時からだったらなお良い

Self

10/10

Exceptional

11 Jul 2026

Ben

Great

Self

8/10

Excellent

03 Jul 2026

Hong JIA

溫泉good

Family_with_children

6/10

Pleasant

29 Jun 2026

MINHO

친절하고 좋았지만 , 가성비 호텔로 정확. 다다미방에서 나는 특유의 냄새때문에 머리가 되게 아팠고 부분부분 먼지가 너무 많았음. 하지만 너무 친절한 직원분들과 오래된 호텔의 경험. 온천도
이 가격에 충분히 훌륭했음! 위치도 좋고 !

Partner

10/10

Exceptional

17 Jun 2026

Yoshikazu

和室があることがとても嬉しく思いました。とてもくつろげました。保冷剤の冷凍のお願いも快く受けてくださりとても助かりました。別府滞在の際はまた使わせてもらいます。ありがとうございました。

Self

8/10

Excellent

12 Jun 2026

Junji

朝食が充実していた。

Friends

4/10

Poor

07 Jun 2026

Jongyeol

딱히 추천하고 싶지 않아요. 전반적으로 오래되고 깨끗하지 않습니다.

Friends_and_family Family

4/10

Poor

03 Jun 2026

SEONG JOON

신관과 본관이 나눠져 있는데, 신관을 보고 예약했는데 본관으로 체크인 됐습니다.
80년대 인테리어와 시설입니다...신관 예약 보증이 안된다면 다시 안 갈 것 같습니다.

Family_with_children

10/10

Exceptional

23 May 2026

junyoung

솔직히 시설은 연식이 있습니다
그렇지만 연식이 있다는 것은 그만큼 노하우가 있고 숙련되고 친절함이 농축된 직원들이 있다는 걸 증명한다는 걸 몸소 보여준 호텔입니다.
비가 부슬부슬 내리는데 우산을 가지고 뛰어나와서 대여해주실려고 하시는 모습이 정말 감동이었습니다.
다들 너무 친절하고 좋았습니다
다음에 벳부오면 여기는 무조건 다시 올 것 같아요

Friends_and_family Family

6/10

Pleasant

16 May 2026

Norikazu

設備が古く風呂が汚かった

Partner

6/10

Pleasant

14 May 2026

CHIHIRO

朝食、あると思ってたのが無かった、
Ｐも有料だったし、精算の仕方が初めてだった、

10/10

Exceptional

13 May 2026

Naomi

別府駅からのアクセスもよく近くに立ち寄り湯もたくさんありました
お部屋もとてもきれいで大浴場のお湯もとてもよかったです
朝食も地元のものがたくさんあり大満足です

Family

10/10

Exceptional

06 Apr 2026

LIM

숙소는 깨끗한데 건물 특성상인지 특유의 향기가 있었어요 창박 오션뷰 조식오션뷰등 너무 좋았고 사우나도 작지만 알차게 노천탕도 있어서 좋았어요

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

YI Wen

空間對於獨旅而言，很足夠。地點在別府熱鬧的地段，價格很划算，早餐可以吃到大分名物，CP值很高，整體滿推薦的。

Self

8/10

Excellent

05 Feb 2026

Kenichi

受付をして頂いたスタッフの方の対応がとても良く気持ちよく滞在できました。朝食も種類も多くとても美味しかったです

駐車場が出入り自由にしてほしい。
チェックインして一回出かけると別料金なのが残念です

6/10

Pleasant

18 Jan 2026

Ito

全体的に悪くはないのですが、上の階の足音がひびいてうるさいです

Leisure Family

10/10

Exceptional

12 Jan 2026

MIKU

スタッフさん達が丁寧親切。お風呂も良かったです

Business_and_leisure Partner

10/10

Exceptional

12 Jan 2026

RYOSUKE

駐車場の対応を快くしていただきました。
大変助かりました。大満足です。

6/10

Pleasant

05 Jan 2026

Harri

Huone oli ok. Hiukan joustoa lisää henkilökunnalta.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Martin

Conveniently placed close to the train station, buss stop and ocean promenad this hotell (like most places in Beppu) had its highlight a decade or so ago.
Room was fin but a bit worn down (barroom was fresher!), mattresses were really comfortable. Their Ibsen was really nice with a beautiful ocean view.

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Jongho

신선합니다. 직원분들은 매우 친절합니다.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

HIROAKI

スタッフの挨拶含めご対応が気持ちいい。
和室で建物の古さは感じるものの手入れが行き届いており快適に過ごせた。温泉の大浴場では朝は朝日を、夜は海の夜景を見れたので何度も入りました。唯一評価を下げたのは大浴場の湯船の温度が低かったこと。別府は熱い温泉が多く、特に冬場は浴室内も寒いのでもう少し熱くてもよかったです。

Self

6/10

Pleasant

19 Nov 2025

Kayo

スタッフの方たちはみんな感じがよくよかったです。
大浴場の素足のエリアに海外の方がスリッパのままウロウロしていました。気にぬりました。
お掃除は、行き届いていたと思うのですが、かなり部屋がレトロで。
トイレの床の角などバレていたのが気になりました。古いので仕方ないかと思いますが。

10/10

Exceptional

28 Oct 2025

Kazunori

総合的に料金以上のサービス

Leisure Partner