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Kigali Marriott Hotel

Kigali · Rwanda

KN 3 Avenue, Nyarugenge District, 99View location

9.2/10Excellent272 Reviews
Cleanliness9.6/109.6
Service9.0/109.0
Comfort9.2/109.2
Condition9.4/109.4
Neighborhood8.6/108.6
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Kigali Marriott Hotel

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Enjoy international cuisine at Iriba Bar & Terrace, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee. Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 14 meeting rooms available for events.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 254 air-conditioned rooms featuring refrigerators and minibars.

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A stay at Kigali Marriott Hotel places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Kandt House Museum of Natural History. This luxury hotel is 1.8 mi (2.9 km) from Club Rafiki and 2.4 mi (3.8 km) from Ryi'nyamirambo Market.

Make yourself at home in one of the 254 air-conditioned rooms featuring refrigerators and minibars. Your pillowtop bed comes with down comforters. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and bidets.

Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

Car recommended Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • Pool access available from 6:00 AM to 7:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is recommended for transportation to and from this property.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Optional fees
    • Fee for buffet breakfast: approximately USD 23 per person
    • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 50)
    • Rollaway bed fee: USD 40.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

Nearby attractions

Union Trade Center 1.1 km / 0.7 mi
Kandt House Museum of Natural History 1.7 km / 1.1 mi
Club Rafiki 2.4 km / 1.5 mi
Ryi'nyamirambo Market 3.1 km / 1.9 mi
Gikondo Market 3.8 km / 2.4 mi
Nyamirambo Stadium 3.9 km / 2.4 mi
Niyo Arts Center 4.6 km / 2.8 mi
Kigali Business Centre 4.8 km / 3 mi
Kigali Convention Centre 5 km / 3.1 mi
Talking Through Art 5 km / 3.1 mi
Kigali Heights 6.1 km / 3.8 mi
Inema Art Center 6.3 km / 3.9 mi
University of Kigali 6.4 km / 4 mi
Fazenda Sengha Recreation Center 6.8 km / 4.2 mi
Mount Kigali 7.1 km / 4.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 254
  • hotel
  • American Express
  • MasterCard
  • City centre
  • Entertainment Area
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 57 more facilities & services
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Bar
  • Restaurant: 2
  • Smoking areaExtra charge
  • Poolside snack bar
  • Banquet hall
  • Meeting room: 14
  • PhotocopierExtra charge
  • Business centre
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Children’s swimming area
  • Sun loungers
  • Parasols
  • Children playgroundExtra charge
  • TV lounge
  • Sauna
  • Steam bath
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salon
  • Beauty salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast a la carte
  • À la carte lunch
  • À la carte dinner
  • Picnic
  • Snacks
  • Identification card at arrival
  • Non-smoking establishment
  • Fitness
  • Horse ridingExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE KING BED ONE BEDROOMJUNIOR SUITE • KING BED ONE BEDROOM • 1 Bedroom • 96 m²JSU.B1-KG
    JUNIOR SUITE KING BED ONE BEDROOMPhoto unavailable7 photos

    Kigali Marriott Hotel

    JUNIOR SUITE KING BED ONE BEDROOM

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    96 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.B1-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH BALCONYQUADRUPLE • WITH BALCONYQUA.BL

    Photos are not available for this room type.

    Kigali Marriott Hotel

    QUADRUPLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Kigali Marriott Hotel

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Kigali Marriott Hotel

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 36 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Kigali Marriott Hotel

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Kigali Marriott Hotel

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ONE BEDROOMJUNIOR SUITE • ONE BEDROOMJSU.B1

    Photos are not available for this room type.

    Kigali Marriott Hotel

    JUNIOR SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Kigali Marriott Hotel

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Kigali Marriott Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN

    Photos are not available for this room type.

    Kigali Marriott Hotel

    QUADRUPLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Kigali Marriott Hotel

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDS • 1 Bedroom • 36 m²QUA.2D
    QUADRUPLE TWO DOUBLE BEDSPhoto unavailable5 photos

    Kigali Marriott Hotel

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Kigali Marriott Hotel

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BED • 1 BedroomSUI.EJ-KG
    SUITE EXECUTIVE KING BEDPhoto unavailable4 photos

    Kigali Marriott Hotel

    SUITE EXECUTIVE KING BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Kigali Marriott Hotel

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Kigali Marriott Hotel

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Kigali Marriott Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • Presidential • 1 BedroomSUI.6S
    SUITE PresidentialPhoto unavailable7 photos

    Kigali Marriott Hotel

    SUITE Presidential

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Kigali Marriott Hotel

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Kigali Marriott Hotel

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE EXECUTIVEQUADRUPLE • EXECUTIVEQUA.EJ

    Photos are not available for this room type.

    Kigali Marriott Hotel

    QUADRUPLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE POOL VIEW TWO DOUBLE BEDSDOUBLE • POOL VIEW TWO DOUBLE BEDSDBL.2D-VP

    Photos are not available for this room type.

    Kigali Marriott Hotel

    DOUBLE POOL VIEW TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    POOL VIEW TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Kigali Marriott Hotel

9.2
Excellent
272 Reviews
Cleanliness
9.6 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
9.4 /10
Neighborhood
8.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
01 Jul 2026
Dorcas
It was a short staycation for my hubby’s bday. Over all everything was great. Except the sauna and steam room wasn’t working. There wasn’t any cocktails available by the pull side. And our couples massage wasn’t the best we’ve had. Aside those little things, everything else made his bday great.
Partner
10/10
Exceptional
28 May 2026
Bookman
Awesome staff, this was only a one-night extension of my original 5-night stay.
10/10
Exceptional
09 May 2026
Bookman
Excellent, friendly people.
10/10
Exceptional
27 Apr 2026
Tracey
Stayed here for 2 nights arriving from the US. Everything...I mean every aspect of the service, food, accommodations, facilities (including a gorgeous pool) were beautifully maintained and clean. The staff was always present and helpful to check on you and ask if you needed anything. I assure you, you will be very happy to stay here. When I needed help getting funds out of the ATM, an employee walked me up to the Four Points Marriott to use their ATM. (The issue was with my card not the atm)
Beautiful stay!
Friends_and_family Friends
6/10
Pleasant
21 Feb 2026
Karine
Room was nice and staff were lovely. This hotel is a massive operation. It’s loud and busy and chaotic. Food was ok in the Italian restaurant. Breakfast was mediocre-some of the worst croissants and cheeses I’ve ever had at a hotel breakfast buffet. Truly awful. If this is the kind of thing you like-it’s perfect. Otherwise-it’s not worth the money.
10/10
Exceptional
11 Feb 2026
Nnaemeka
Everything was top notch
10/10
Exceptional
02 Feb 2026
Abiodun
Very Courteous staff and very responsive
Partner
10/10
Exceptional
26 Jan 2026
Susann
Staff are all very welcoming, capable, and thoughtful in anticipating needs of residents. Would stay again, in fact writing this on our third stay as we go in and out of Kigali.
Business_and_leisure Family
10/10
Exceptional
23 Dec 2025
Mindy
Beautiful property. Welcoming and kind staff, many amenities. Location is great. Rooms were excellent. Breakfast each day offered something for everyone. So many options to choose from. Jude at front desk was so helpful. Frank and Jean Pierre at the main bar went above and beyond! Cecile and the rest of the staff in the Executive Lounge were an amazing. Cecile, especially, made it a point to welcome us and offer suggestions for sites to visit. She made sure we felt at home! Vianney was also extremely helpful and accommodating, while we waited to depart for the airport. Thank you for a beautiful end to an amazing vacation!
Leisure Family
8/10
Excellent
22 Dec 2025
Daniel
Good hotel
Partner
10/10
Exceptional
14 Dec 2025
David James
Very modern
Business_and_leisure Family_with_children
10/10
Exceptional
12 Dec 2025
Bill
Wonderful staff and facilities, will be staying there again. The food at Cucina and the breakfast at Soko were also terrific
Business Self
10/10
Exceptional
05 Dec 2025
Jane
Breakfast was an amazing variety of foods, something for everyone
Leisure Friends
10/10
Exceptional
27 Nov 2025
Daisy
Clean and lovely
Leisure Family
8/10
Excellent
22 Nov 2025
Salene
The hotel is rather stylish for a \"chained\" hotel.

I experienced a few issues so I had three room changes!

The staff were generally good but some require a bit more training.
Leisure Self
10/10
Exceptional
14 Nov 2025
Warren
Friendly and helpful team. Abundant amenities. Clean and spacious. Good food options. Excellent gym and spa.
10/10
Exceptional
29 Oct 2025
Spencer
Thanks
10/10
Exceptional
05 Oct 2025
Deborah
Great environment, very comfortable, good food options, wonderful service. Excellent hotel.
Business_and_leisure Self
4/10
Poor
01 Aug 2025
Michelle

Confused

Let’s see. Checked in and 5 mins later, somebody walks into our room. No apologies from the hotel even though the bell boy witnessed it. Had to call twice to get wifi in the room. 20 mins later they sent somebody’s stuff to our room. Next day - they don’t clean our room since they STILL think we’re somebody else that has requested no cleaning service. come back in the evening- loud, we’re pushed aside for their vip guest. The people are nice and trying their best, but there is something wrong with their processes.
Overpriced. Not smooth like typical Marriott.
Partner
10/10
Exceptional
19 Jul 2025
Jeanette
My stay was very pleasant and restful. The staff took wonderful care of me and got me to the airport safely.
Leisure Self
10/10
Exceptional
26 May 2025
Rodolfo
Really nice hotel, great room great service really enjoyable
Leisure Partner
10/10
Exceptional
13 May 2025
Joseph
Amazing staffs especially Jessica at the front Desk very polite lady. And the ladies and gentleman during breakfast
Leisure Self
10/10
Exceptional
22 Apr 2025
Nicolas
Nice and modern hotel
8/10
Excellent
21 Apr 2025
Verified traveler

Decent, wirh some shortcomings

Decent modern hotel with some shortcomings. They had closed the main restaurant while we were there (without prior notice) and the other restaurant had a limited menu and felt short staffed (it also had a door that would not close properly and so was full of mosquitoes). Overall the food in this hotel was quite disappointing and service was spotty. A notable exception was the concierge service—very professional and helpful, always went the extra mile. Really top knotch concierge.

Rooms are spacious and have nice views, and beds are comfortable. I was disappointed by the stains on the carpeting and there was a somewhat weird odor in the hallways—possibly a poor choice of air freshener but it smelled like mold or something stale.

You may end up here anyway bc Kigali’s high end options are somewhat limited (and this is among the best) but be aware of these shortcomings. Might especially be worth checking if their restaurant is open.
Business
10/10
Exceptional
27 Mar 2025
Deborah
Very comfortable rooms, excellent service and just a lovely place to stay.
Business Self
10/10
Exceptional
01 Mar 2025
Deborah
Really comfortable rooms. Well equipped. Staff very helpful. Convenient high quality dining. Marriott cars always available and convenient. THE best place to stay in Kigali but not cheap - you have to pay for what you get.
Business Self
10/10
Exceptional
09 Feb 2025
OWODUNNI
Everything was great. The hotel room was nice and roomy and the breakfast spread was wonderful. We had the best time.
Leisure Partner
10/10
Exceptional
24 Jan 2025
Rita
One of the best hotels I have stayed at. Great rooms, kind and helpful staff and very good food as well (both buffet and Italian restaurant)
Business_and_leisure Friends
10/10
Exceptional
06 Jan 2025
Kelsey
Great hotel! Would stay here again.
8/10
Excellent
01 Jan 2025
Joel
The staff were excellent, helpful and personable. We only had the buffet breakfast during our stay, and there were many choices all well prepared. The room and bed were very comfortable. A few issues - the TV several times turned on by itself, including in the middle of the night, the shower door didn't close completely and leaked onto the mat, and while I was pleasantly surprised to be offered a takeout breakfast for our early departure to the airport, we did not have the tea I remember ordering. We were happy with our stay and will return for our next trip to Kigali
Leisure Family
8/10
Excellent
01 Jan 2025
castro
Good property
Leisure Self
2/10
Poor
25 Dec 2024
Mpayimana

Disappointing

I stayed at the Marriott Kigali, and I must say my experience was very disappointing. The service was far from what I expected from such a renowned establishment.

Room service was extremely slow, and when my order finally arrived, it was not what I had requested. Additionally, I noticed a lack of attention towards the guests, which truly ruined my stay. I was hoping for better service and more care from the staff.

I do not recommend this hotel if you are looking for quality service.
10/10
Exceptional
22 Nov 2024
Ifeanyi Augustina
Clean and safe, polite and helpful staff
Business_and_leisure Partner
10/10
Exceptional
28 Sep 2024
Hossam
Super clean and friendly staff
Business Self
10/10
Exceptional
05 Sep 2024
Yvonne
There was someone to immediately provide helpful service whenever I heeded it.
Self
10/10
Exceptional
03 Sep 2024
Rosemeire
Very pleasant hotel
Partner
8/10
Excellent
19 May 2024
Janet
Room was clean and service was good. Food was average. I had better tasting food at the Four Points in Kigali during my past visit. The lounge menu in 2022 was better than current menu.

Thanks!
Business
10/10
Exceptional
06 May 2024
Richard

Excellent

Amazing staff - very polite - clean room and excellent service
10/10
Exceptional
12 Apr 2024
Andrew
Great stay for business and hotel is ideally situated for work
Business
10/10
Exceptional
25 Mar 2024
Nathan
The staff at the Marriott are the best! Everyone at the front desk is incredibly kind and helpful, the team who prepare the meals in the dining room and for room service are truly experts whipping up excelling meals, and of course there is no better housekeeping crew--the rooms were perfect! The team who works here truly made our vacation wonderful. We were so happy to stay here and can't wait to be in Rwanda again so we can return.
Leisure Partner
10/10
Exceptional
05 Mar 2024
otieno
This is an immaculate property with very attentive staff. The food options, whether breakfast buffet, room service or restaurant were all varied, and delicious. The decor and lighting were eye catching and the high lobby ceiling overlooking the dining below and outside areas were exquisitely executed. Fantastic property.
Business_and_leisure Partner
10/10
Exceptional
13 Jan 2024
Jane
I had a good time and enjoyed every moment I was there
10/10
Exceptional
13 Jan 2024
Jane
Had best experience ever
10/10
Exceptional
11 Jan 2024
Nicholas

Great hotel!

Beautiful hotel, very comfy, great beds, great bathroom. Very quick turnaround on laundry, and wonderful breakfast. Very safe area.
Partner
10/10
Exceptional
10 Jan 2024
Maribell
Phenomenal hotel in Kigali. Staff was excellent. I LOVED the breakfast and bedroom was comfortable and clean. Finally, the sauna, steam room, and spa overall were everything I needed after a long flight. Thank you so much! -From the USA.
Leisure Friends
10/10
Exceptional
09 Jan 2024
Joshua
Beautiful property, excellent food, great customer service.
Leisure Family_with_children
10/10
Exceptional
30 Dec 2023
Eliane
Wonderful breakfast and beautiful room!
Leisure Family
10/10
Exceptional
07 Dec 2023
Patricia
The service, facilities and food were all exceptional. We couldn't have enjoyed our stay more.
Leisure Partner
10/10
Exceptional
20 Nov 2023
Michael Joseph
Just great
Business
10/10
Exceptional
31 Oct 2023
Boubacar
The rooms are spacious and the amenities are great.
Business
10/10
Exceptional
08 Oct 2023
Deborah
Exceptional service, luxurious and welcoming.
Business_and_leisure Self
8/10
Excellent
05 Oct 2023
Jayne Dennis
Marriott in Kigali is a great place to stay. It was in a great location and walkable to many areas. The service and staff are very accommodating.
Leisure Partner
10/10
Exceptional
28 Sep 2023
Linda
The service and food were great and the property was clean and beautiful.
Leisure Family
10/10
Exceptional
15 Sep 2023
Henry
The staff made my stay memorable.
Business_and_leisure Partner
2/10
Poor
31 Aug 2023
Sarah
I find it ironic that I am being asked for a review given that the hotel canceled the reservation a few hours before we were due to arrive because they were over booked. Our reservation had been made four months ago.
Family
10/10
Exceptional
16 Aug 2023
Boubacar
The property is cleaned and lovely staff
Business_and_leisure Self
10/10
Exceptional
25 Jul 2023
Sumra
Very nice accommodation, the staff was very nice. I did have an issue with my flight coming in late, and had to notify the hotel. Accommodations refused to speak to me as I was told that an agent from Expedia had to speak to them. All agents from Expedia couldn’t make the call out to the hotel in Rwanda. I had to three-way the agent and the hotel. I ended up having to pay for the two nights, regardless of letting them know in advance.
Business Self
10/10
Exceptional
24 Jul 2023
Aja Nyima

Great hotel with pool

I had a great stay at Marriott. Probably the best hotel I have stayed at in my life time. The staff is service minded and I felt relaxed and at ease at the hotel.
The food was amazing and definitely a great place for hosting big events like a wedding.

The spa was amazing. I had facial Saray signature and wished I had enough time for a massage.
Friends_and_family Friends
10/10
Exceptional
26 Jun 2023
Lydia
Our stay was excellent. My daughter enjoyed the swimming pool.
Leisure Family
10/10
Exceptional
13 May 2023
Carlos
Excellent property.
10/10
Exceptional
04 Apr 2023
Echo
Amazing idyllic location modern big rooms value for money good restaurants options wide range of breakfast food great staff walking safe environment around the hotel , indeed also Kigali is the Switzerland of Africa safe and clean great amazing people will recommend anyone to visit this amazing country it’s a must visit to say
Business_and_leisure Partner
10/10
Exceptional
29 Mar 2023
Deepa
Well maintained, excellent amenities including the spa and swimming pool. Great breakfast and restaurants
Business_and_leisure Self
10/10
Exceptional
22 Feb 2023
Florence
The property was big and beautiful. We had everything at the Marriott
Leisure Partner
10/10
Exceptional
19 Feb 2023
Russell

GREAT hotel, incredibly annoying security.

This hotel is fantastic, one of my favorite Marriott properties in the world. The only complaint I have is the security theatre you have to go to through is ridiculous and badly set up. The x-ray machine for luggage, at a hotel, is not big enough for luggage, so they have to whisk your bags off somewhere else and it’s hard to keep track of, and for someone who doesn’t like their luggage to be out of their sight when traveling it’s really disconcerting. The vestibule with the security stuff is also tiny so the things that do fit through the machine end up coming out right against a glass door so you have to hurry and grab your stuff before it all gets thrown off the machine, and there is also a stupid rug right outside the entrance so any luggage you do have doesn’t roll and everything is just a mess. Absolutely love this hotel but the security measures need revamping because they make it almost unbearable, especially considering that Kigali is a very safe place so all the security isn’t even necessary to begin with.
Business
8/10
Excellent
01 Feb 2023
IRA KIRUNGI JOHN
No gardens
Leisure Partner
10/10
Exceptional
09 Dec 2022
Annabel
My stay was great, thank you Marriot Kigali
Business_and_leisure Partner
10/10
Exceptional
31 Oct 2022
Verified traveler

One of the best in Kigali

A very nice business hotel in Kigali. Rooms were comfortable, the facilities were nice (used the gym and the pool) and the Italian restaurant was reasonably-priced. No complaints!
Self
10/10
Exceptional
04 Oct 2022
Pamela
Clean and excellent service by the staff.
Partner
10/10
Exceptional
21 Aug 2022
Galit
Truly great experience. The room was spacious and clean. The view (to the East) was a delight (sunrise). The staff was attentive. Breakfast had a great variety. Dipping into the pool was refreshing. The spa was excellent: sauna nice and clean and I had a massage by Chantal - awesome. I recommend her. Overall I’d definitely stay there again.
Business Self
6/10
Pleasant
19 Jul 2022
Verified traveler

Beautiful hotel let down by service

Beautiful hotel, with clean comfortable rooms, heard amazing things about the spa... let down by consistently disappointing service. Particularly by the pool where it's normal to wait 40 minutes before being able to order a drink, and then double that time for it to arrive. Pool team were nice but massively understaffed. Food throughout the hotel could be a lot better. In general I had to register several complaints and none of them were responded to in an adequate or timely manner - one complaint was very serious, broken glass that had been left uncleaned by the pool as we had children playing, some of which had made it's way into a friends food. Olivier was the only manager who was proactive, apologetic and followed through with some form of compensatory offer. Not sure I would return.
Self
10/10
Exceptional
18 Apr 2022
godwin
Kudos to Eugene, Emanuel, Cedric, innocent. Juts to name a few. The best Marriot hotel with the most humble staff. The Iriba bar was off the chain with customer service. Can’t wait to be back
Business Self
2/10
Poor
15 Dec 2021
Marisa
I had to stay here for quarantine and the hotel was nice. I was supposed to be given a free meal and they charge me for my meal which was not right at all.
Leisure Self
10/10
Exceptional
12 Dec 2021
Ezra Ogwell

Very fine hotel

A relatively new facility and very well run. Services are smooth and kept in good condition. I’ll stay here again.
Business
10/10
Exceptional
07 Nov 2021
Debra

The Standard of Excellence

The Kigali Marriott sets the standards for how a hotel should be run: beautiful facilities; outstanding staff from the manager to housekeeping; and a willingness to accommodate guests to the best of their ability. I can't say enough good things about the hotel. In fact, I wish I was there right now.
Self
8/10
Excellent
26 Oct 2021
Francis

Marriot

Very short stay but the hotel was very nice, clean and modern. The staff were friendly and very helpful.
Self
6/10
Pleasant
21 Oct 2021
Jean
Very slow service, buffet variety and quality of food is bad
Business
10/10
Exceptional
05 Oct 2021
Albert
Such absolutely great staff. Can’t be any better.
Leisure Self
10/10
Exceptional
01 Oct 2021
Rosalie
Great service and b’fast buffet
Leisure Partner
10/10
Exceptional
18 Sep 2021
Albert.
Very good
Leisure Self
10/10
Exceptional
31 Aug 2021
Verified traveler
Staff is always incredibly hospitable.
Leisure
10/10
Exceptional
09 Jul 2021
Wacharee
Thé service staff were incredible - warm, welcoming and attentive
Partner
10/10
Exceptional
13 Jun 2021
Verified traveler
Overall it was one of the best hotel. Staff were kind and professional. Price was high for the local people.
Business Partner
10/10
Exceptional
05 Jun 2021
Olufunmilayo

Lovely

Everything was lovely.
Business
10/10
Exceptional
28 Feb 2021
Katrina

Professional Staff

The staff at the Marriott is friendly, helpful and professional. When I left my phone the General Manager Uli and front staff manager Pauline was extremely patient and helpful in getting it back to me. The breakfast tasty and the room was also lovely with a beautiful view. I look forward to staying there again.
Business
8/10
Excellent
24 Feb 2021
Verified traveler
I have been here before.
Love it.
It’s one of the few places I will stay at.
If they error - they will acknowledge.
Business_and_leisure Self
10/10
Exceptional
30 Nov 2020
Ella

Incredible hotel, views and service!

Kigali Marriott is one-of-a-kind! The views of Kigali are simply breathtaking, the staff are incredibly warm, welcoming and helpful and the Covid-19 testing & quarantine procedure was highly efficient.
Business Self
8/10
Excellent
30 Aug 2020
Rashid
My stay was excellent but only serving in the resturant was taking time .
Business
10/10
Exceptional
03 Feb 2020
Lovett

Nice place to stay anytime in Kigali.

The ambience of the hotel is fantastic. The comfort, the cleanliness is beautiful. The only not so good is the food. Not enough standard international varieties of food.
Friends_and_family Family
6/10
Pleasant
27 Jan 2020
Chad
The room was in a very poor location. We called ahead international call to ensure that we gave similar room as we stated 3 weeks back but that was completely ignored. I am quite dissatisfied with front desk staff.
Leisure Family
10/10
Exceptional
13 Jan 2020
Verified traveler
Excelent service. Staff prompt to help. Very friendly. Great location.
Business Self
10/10
Exceptional
04 Jan 2020
Veronica

Superb stay

Very beautiful and well-maintained facility, with great outdoor patios and spaces. Comfortable room, but bathrooms were small (stayed in 2 different rooms), and did not at all match the photos on Hotels.com website. Breakfast buffet is extensive, with fresh fruit, African selections, eggs cooked to order. Dinner buffet is extensive and serves different cuisines on different nights: Indian, African, Asian, et cetera. Chefs bend over backwards to satisfy your every wish. However, wait staff is slow, and is very laissez-faire with requests. For example, coffee was brought when we were nearly finished with breakfast, and made-to-order eggs took forever to get to us, while everything on our plate--bacon, potatoes, et cetera--became cold. Also, after a huge thunderstorm, rooms on our floor leaked lots of water into the hallway, and we had to walk on sloshing carpets for the rest of our stay. But regardless of these small inconveniences, the rest of the staff made the stay pleasant. The concierge helped us with a car rental, we liked the live music (jazz) in the lobby bar, and a lot of locals come to enjoy the facilities, giving the hotel a nice buzz and atmosphere. We would definitely stay here again.
Partner
6/10
Pleasant
29 Dec 2019
Verified traveler
The Marriott is ok. The shower was really dirty, and it needed to be bleached/cleaned. The lighting in the bathroom was yellow and dim. The worst part was as we were eating by the bar, huge cockroaches kept running by. Needless to say, it ruined our meal. Bar service was very slow, and the food was marginal. The bright spot was the people. Everyone was so nice and friendly. They arranged an early morning taxi to the airport, and it was perfect.
Leisure Family
8/10
Excellent
16 Nov 2019
Sesnie
What I liked was the cleanliness, the Italian restaurant plus the restaurant on B2 floor. The beds were comfortable too.

What I didn't like is the power fluctuation in room 341 & the fact the kettle in the room is not compatible with the power source. Also the wifi in the room was unstable.
Business Self
10/10
Exceptional
12 Nov 2019
Mel
Great service. Wonderful suite. Good food. That’s it
Leisure Partner
4/10
Poor
11 Nov 2019
Jean
Service is awful for a 5-star hotel. Hotel placed a live band right under my garden-facing room that played loud loud music into the night. Night manager was ineffective in getting the F&B manager to reduce the noise level. There were several other service hiccups like forgetting my packed breakfast request for morning trek despite arrangements the day before with the front desk.
Self
4/10
Poor
11 Nov 2019
Jean

Unreliable service

Awful service. Requested for a packed breakfast for early morning trek. Was promised by front desk it would at the front desk at 4 am for 4:30 am pick up. It was not there the next morning delaying my departure to 5 am. Requested front desk to link my 2 bookings (for an additional night on 1 Nov) via phone call from room on arrival. Wasn't done resulting in me being locked out of my room for 2nd booking on 1 Nov.
Business
10/10
Exceptional
29 Sep 2019
Juile
I liked the property and amenities available. The beds were very comfortable.
Leisure
10/10
Exceptional
24 Sep 2019
Lebogang
Fantastic stay
Friends_and_family Family
2/10
Poor
22 Sep 2019
Andrew

Don’t book here . Especially with hotels.com

I have been charged by this bunch of thieves for a hotel room that I did not stay in. This is a problem between hotels.com and the Kigali Marriott. Only 1029 gbp. Between these two companies, do not trust either of them. They will both try to rob you . Thieves!!
Business
10/10
Exceptional
18 Aug 2019
Verified traveler
This is a great hotel and the service is top notch. My only criticism is that the food in their restaurant is pretty bad. But as long as you don’t eat there, you’ll have a great experience!
Business Self

Location & surroundings

Kigali Marriott Hotel
KN 3 Avenue, Nyarugenge District, 99, Kigali, Rwanda

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Kigali Marriott Hotel

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