The Retreat

Rwanda , Kigali
Kigali, Kn 29 Street, 5
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75 reviews shown

10/10

Exceptional

29 Jan 2026

Samantha Laemmle

The staff was impeccable as were the rooms, food and amenities.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Brian

Great opportunity to have first class spa treatment and private access to Blue Lagoon Hot Springs. Very hospitable staff. Got to see the northern lights from the resort.

Leisure

10/10

Exceptional

10 Jan 2026

Rajiv

Very cool hotel. Very slick vibe. The lighting and the concrete room walls are cool. Great showers.

And excellent service. Really top class staff.

The spa and the private access to the lagoon is awesome.

10/10

Exceptional

04 Dec 2025

Sanaa

Clean rooms, attentive staff had a great time at retreat spa

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Eric

Every detail was attended to. The staff were articulate, friendly, and knowledgeable. The hotel design and architecture is beautiful, clean and functional. The spa and lagoon are world class. Worth every penny for a memorable experience.

Leisure Partner

8/10

Excellent

07 Nov 2025

Pete

Everything was wonderful at the hotel and spa. Unfortunately there was a family there that had a small child and the child came to our table several times at dinner with the nanny chasing after him. We also had breakfast with the same family - so again, not super relaxing.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Gary

The property is peaceful and immaculate.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Laura

Wonderful experience - loved every minute

10/10

Exceptional

06 Oct 2025

Ulana

Such a wonderful facility in aagical place!

10/10

Exceptional

02 Oct 2025

Vanessa

Impeccable service and top notch spa services

Leisure Partner

8/10

Excellent

01 Jun 2025

Tricia

From the moment you enter, your stress dissipates as you see the blue silica waters and everyone walking around in spa
robes. Your host provides you with a personalized check-in and itinerary review along with a tour of the retreat and spa. It is critically important that you reach out DIRECTLY to the retreat to book activities, meals and spas services as they don’t seem to get Expedia messages. Also, check-in is 4pm or after or there is an early fee of $500 (the sister limited hotel w/private lagoon does not charge for an early check-in). Check-out is at 11am or a fee applies. I would recommend 2 nights to enjoy in full. This retreat has a private lagoon that you can enjoy after hours all well. There is a meditation room with a ceiling waterfall and fireplace room that is so calming along with the spa fully body ritual. I would highly recommend the floating massages. A once in a lifetime experience.

After you check-in you just need a bathing suit along w/robes and spa shoes they provide for the rest of your stay.

A must is a room with the lagoon view as you will have seen plenty of lava fields. The shower in the room is one of the best ever. The stocked mini refrigerator is a nice touch and it is restocked with turn down service. The bed needs to be firmer with softer sheets.

The breakfast was standard but eggs came out cold. The spa has nice food options for lunch. Moss is a safe and pricey Michelin star restaurant, enjoyed Ox and Dill way more.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Andrew

Great hotel and spa, really well presented building and the rooms were clean, well equipped and quiet. The breakfast was excellent. The staff were very attentive and polite. OK it's a little pricey but well worth the experience overall. The only negative for me was from the Lava restaurant where I had probably the worst steak ever especially given it's hefty price tag.

Leisure Partner

10/10

Exceptional

13 Dec 2024

Lei Larry

The Retreat gave a bona fide feel of luxury and quality service, not to mention the lagoon, aurora, spa and especially the ever existing peril of another volcanic eruption, combined to form a once-in-a-lifetime experience! We may want come back in the summer to taste out the long-day light season at the Blue Lagoon!

Leisure Partner

10/10

Exceptional

26 Oct 2024

Ferdysac

8/10

Excellent

19 Oct 2024

Matthew J

very nice , but overpriced

Leisure Partner

10/10

Exceptional

08 Oct 2024

Brett

One of the most amazing hotels in the world, hewn out of a 600-year-old lava field and connecting with the Blue Lagoon. This is not only Iceland’s number 1 hotel, but totally world-class. Stylish, fantastic service, fluent English by ALL staff, super-modern rooms (lighting can be a bit confusing), keyless entry to room via wrist device, extraordinary spa, good food - what more can one ask? Our only complaint: service in the restaurants is s.l.o.w.

Leisure Friends

10/10

Exceptional

05 Oct 2024

Chad

THE BLUE LAGOON…AN EXPERIENCE.

To say I was pampered is an understatement. Everything was incredible! Get the floating yoga massage. 😌

Self

10/10

Exceptional

02 Oct 2024

Keith

Retreat spa

Amazing place for a couple to unwind and relax.

Partner

10/10

Exceptional

28 Apr 2024

Anne

This was the nicest hotel I have ever had the pleasure of visiting. It was beautiful and so nicely kept. The staff was amazing. The Blue Lagoon at The Retreat was very private and quiet. Truly amazing trip. The Retreat was $$$, but worth every penny.

Leisure Friends

10/10

Exceptional

01 Mar 2024

Tevin

Discover Tranquility at The Retreat at the Lagoon, Iceland: A Stellar Escape

Nestled amidst the ethereal beauty of Iceland's landscape lies The Retreat at the Lagoon, a sanctuary that feels like a journey to another planet.

From the moment you step foot into The Retreat, you're enveloped in an atmosphere of tranquility and wonder. The staff's sunny personalities reflect the joy of the sun itself, ensuring that every interaction is infused with warmth and genuine hospitality.

But what truly sets The Retreat apart is its culinary excellence. Each meal is an adventure for the senses, with flavors that tantalize and delight. From locally-sourced delicacies to international cuisines, every dish is crafted with precision and passion, leaving you craving for more.

As you explore the grounds of The Retreat, you'll find yourself immersed in a world of peace and relaxation. The lush gardens, serene lagoon, and luxurious spa beckon you to unwind and rejuvenate. Whether you're basking in the glow of the Northern Lights or soaking in the geothermal waters, every moment at The Retreat is a testament to the beauty of nature.

In summary, The Retreat at the Lagoon is not just a hotel; it's a gateway to paradise. Its unparalleled charm and tranquility make it one of the most beautiful hotels on planet Earth. If you're seeking an unforgettable escape where luxury meets serenity, look no further than The Retreat at the Lagoon.

Leisure Partner

10/10

Exceptional

30 Nov 2022

Laura

Very beautiful and top class service. Luxury amenities and great spa treatments. I loved doing the Ritual and beautiful breakfast spread and views. Highly recommend

Leisure Partner

6/10

Pleasant

24 Oct 2022

Edna

We were told all the food/wine/coffee/drinks on the fridge and cabinet were complimentary and free but we were charged for the 2 beers we took from the same fridge where all the drinks are kept. Its a lie! Inaccurate information considering how incredibly expensive to stay in this particular hotel. It is not worth to stay for four nights as we spent most of our days outdoor.

Leisure Family

10/10

Exceptional

15 Jul 2022

Stanley

An amazing experience.

Leisure Partner

4/10

Poor

22 Jun 2022

Owen

Our so-called suite was tiny with a bathtub in the room. Our (reconfirmed!) dinner reservation was lost, though they honored it after I threw a fit. Restaurant was crowded with bused-in tour groups. Bed was very soft. Spa treatments were interesting but overall a disappointment.

Leisure Partner

10/10

Exceptional

06 Jun 2022

Maritza

Spectacular!

Leisure Partner

10/10

Exceptional

26 Mar 2022

Laura

Dream property. We did not want to leave. This is one place I would return to again without a doubt. The staff is super attentive and kind. Comfort of rooms is over the top. Best ever

Leisure Family

10/10

Exceptional

20 Mar 2022

Nicholas

Amazing!

Leisure

10/10

Exceptional

07 Mar 2022

Jennessa

Must stay

One of a kind spa resort with gorgeous accommodations

Partner

10/10

Exceptional

25 Feb 2022

Meredith

Magical. I'm still not convinced it was real. From the stunning design of the common spaces to the serenity of the suite to the discreet but attentive service to the OUT OF THIS WORLD spa, it was an experience I'll never forget and will repeat as soon as I can.

Leisure Self

10/10

Exceptional

25 Jan 2022

Michael

Breathtaking retreat hotel

Beautiful Retreat hotel! Probably the best hotel we have ever visited! Especially the stuff has an unbelievable eye for details and perfection which is worth every dollar you pay there! Very special hotel!

Partner

10/10

Exceptional

26 Dec 2021

Mary M.

Top 1% in the world - stay of a life time

The Retreat is among the top 1% travel experiences in our life. All the decadent features of a 5 star hotel and spa with a ton of extras. While it comes at a price, it can be argued that the setting, private access to the luxurious spa and Blue Lagoon paired with outstanding gourmet make it worth the splurge.

Partner

10/10

Exceptional

19 Dec 2021

Eleonora

Amazing place! We enjoyed every minute! Beyond expectations!

Partner

10/10

Exceptional

14 Dec 2021

Alisa

Simply amazing. Every little detail was thought of and the staff were wonderful. A true paradise!

Leisure Partner

6/10

Pleasant

12 Nov 2021

Jorge A

Beautiful Facility but Service severely lacked

The place itself is amazing and must be experienced. Also on one night we got to see the Northern Lights which put the experience one notch up. However the service is severely lacking, always had to ask for our waiter and then keep asking for service. This was at Breakfast, Spa restaurant and also Lava restaurant, it was so bad feeling like you are being ignored constantly , because others would sit around us and immediately got helped, this honestly almost ruined the trip for us.

Partner

10/10

Exceptional

07 Nov 2021

Michelle

48 hours of natural bliss.
I can’t recommend highly enough.
Fantastic food at Moss Restaurant… Lava eats, not so much.
Casual, relaxed, chilled & classy!
We’re already planning our next visit 🇮🇸

Leisure Family

8/10

Excellent

03 Nov 2021

Harry

Incredible but massively over priced

There’s no doubt that this is an amazing experience and unique hotel but it’s impossible to justify the price for what you get. The spa is great but experienced better at a third of the price. The treatments are not worth the money. The Lava restaurant is out of place, it feels cheaper than the rest of the hotel and the food and wine does also, but it’s very expensive. The breakfast is amazing, so are the rooms from which we saw the northern lights. The staff and service are also first class.
£400 per night should really be the maximum you could charge for this hotel but it is ideal if you want something exclusive that priced out the average person

Partner

10/10

Exceptional

01 Nov 2021

Joseph

Can be better was great experience will be back

Leisure Family

10/10

Exceptional

27 Oct 2021

Maryann

Beautiful property.

Partner

10/10

Exceptional

07 Oct 2021

Thomas

5 star hotel in every way. Staff was incredible

10/10

Exceptional

04 Oct 2021

stanley

We liked everything about this property, the staff was great food outstanding and the room is out of this world. I can’t say enough about the great time that we had here

Leisure Partner

10/10

Exceptional

03 Oct 2021

Maria Valeria

It'a an unique place, amazing hotel, spa and service

Leisure Family

10/10

Exceptional

21 Sep 2021

Ruth

Exquisite. One of our top hotel stays worldwide!

We were welcomed, pampered, and swept off our feet from the moment we arrived. Absolutely flawless 5-star service! The hotel is beautiful. Views from our rooms - otherworldly. We loved it so much we are planning a trip back just for this hotel.

Friends_and_family Family

8/10

Excellent

04 Aug 2021

Verified traveler

All items in mini bar in room where included. They provide great robes and shoes.

Leisure Family

10/10

Exceptional

06 Jun 2021

Farah

Our stay

Partner

10/10

Exceptional

11 Aug 2020

Verified traveler

perfect for romantic break

Fantastic hotel and spa. Perfect for couples. So relaxing and pictoresque.

Partner

10/10

Exceptional

18 Mar 2020

Lina

Is the best hotel I’ve been! Spectacular, good food, and the blue lagoon that makes it great!

Leisure Partner

10/10

Exceptional

13 Mar 2020

Andy

Amazing spa and room.

Meal was good

Lots of great little touches such as in room extras

Leisure Partner

10/10

Exceptional

06 Mar 2020

Verified traveler

The staff were so friendly, they go above and beyond truly to help you enjoy your stay

Leisure Friends

10/10

Exceptional

05 Mar 2020

Verified traveler

We had a wonderful stay at the Retreat. The service was excellent and we loved everything about the design of the hotel and spa.

10/10

Exceptional

02 Mar 2020

Marissa

This is a really unique hotel! The staff is extremely nice and the property is out of this world.

Leisure Friends

8/10

Excellent

29 Feb 2020

Verified traveler

Beautiful

Stunning hotel- beautiful inside and out, super clean, lovely luxurious and modern feel. Amazing views, really special. We saw the Northern lights too!
The hotel spa was outstanding.

Only downside was the restaurant....compared to similar restaurants in the UK the food was very average, especially the vegetarian courses. The presentation was beautiful, but the flavours were sadly lacking. If we go again I’d want to eat in the less formal brasserie restaurant for sure.

Partner

10/10

Exceptional

25 Feb 2020

Verified traveler

Everything great about this property. Beautiful. Very fie and well put together. Attention to detail

Leisure Friends

10/10

Exceptional

21 Feb 2020

Verified traveler

The property is amazing tranquil and beautiful, if you’re a party animal it’s probably not for you. But if a calm retreat is what you seek this is your place.

Leisure Partner

10/10

Exceptional

19 Feb 2020

Harold

Not what we expected of a 5 star hotel

The first night we arrived, there was a problem with our rooms electricity and they had to cut it off. We had to spend a night in Icelandic winter at a 5 star hotel without electricity or heating. After complaining to the manager a refund for that night was offered. To our surprise, the full amount was charged despite their assurances that they would not. I guess the hotel's management is not honest. Otherwise the hotel facilities are great. However our overall experience was completely ruined because of this incident. I would not go back or recommend this hotel to anyone.

Partner

10/10

Exceptional

17 Feb 2020

Verified traveler

Staying at the Retreat was an experience like none other.
The minute attention to detail, the superb service, and the delicate flavours in all the food was absolutely astounding. We loved the little surprises that kept popping up at unexpected times. Truly a magnificent experience.

Thank you to Thor and Emil at reception, Arna at the spa, the gentleman who is originally from Italy, and countless others who made our stay an exceptional one.

Looking forward to seeing everyone again.

Leisure Family

10/10

Exceptional

09 Feb 2020

Verified traveler

Extraordinary!

The service, the place, the food everything is just at the highest standard.

Partner

10/10

Exceptional

08 Feb 2020

samantha

We loved our stay at the Blue Lagoon.

We arrived in time to partake in their afternoon tea. Our host suggested that we enjoy champagne and tea while they took care of checking us in (they even brought all the paperwork to our table). Our host gave us a tour of the facility and our suite when we were done.

Breakfast was included and had a wide assortment of made to order and buffet items. I recommend trying their take on eggs benedict. We found that if you were sitting in the library or even the lobby someone would always stop and ask if you wanted a coffee or tea or hot chocolate.

The suite was amazing, small but well laid out. The pictures online really don't do them justice. When I showed my partner the pictures online he was not impressed (thought that it did not look like a room worth paying almost $1300.00 a night for). Once we go to the room he was more impressed. There is plenty of storage space, a huge shower, a soaking tub in the room, a seating area looking out the floor to ceiling windows, a small balcony, there is an electric kettle and a espresso machine (along with tea packets and coffee pods). There is a complimentary minibar (soda, waters, juices, beer and wine). The room is well stocked with blue lagoon products for you to try out. There is a room tablet that basically allows you to control everything from lights, dining options, housekeeping, and so much more.

Our only disappointments were that the room was too hot and that the lagoon closes by 10pm.

Partner

10/10

Exceptional

25 Jan 2020

Catriona

Sublime!

Absolutely the best place I have ever stayed in my life. My only advice would be to make your stay longer. A magical experience. The staff go above and beyond and we could not fault one thing. It completely exceeded our expectations. We will definitely be back!

Friends_and_family Family

10/10

Exceptional

25 Jan 2020

Verified traveler

all was just great wonderful staff helpfull well trained and ready to make you happy

10/10

Exceptional

24 Jan 2020

Verified traveler

Fantastic experience! Beautiful property and facility and excellent staff. Could easily spend one day just enjoying all the spa offerings. Private entrance to Lagoon was a perk. Hotel also offers many additional amenities including complimentary minibar, tea time, champagne welcome, etc. Excellent restaurants on site. Highly recommend!

Partner

8/10

Excellent

09 Jan 2020

Verified traveler

Very nice atmosphere. Extraordinary site for the spa. Private spa entry for hotel guest. The restaurant exceeded our expectation and the food wad great and healthy. The only downside is the late night check in staff has a strange attitude. But other staff we encountered during the stay was helpful.

Leisure Family

8/10

Excellent

06 Jan 2020

Meredith

A bucket-list worthy hotel stay

My boyfriend and I stayed here for one night at the conclusion of our trip to Iceland. The hotel is about 20 minutes from the airport and much closer than Reykjavik. We arrived around 1:30pm and our room was ready before the printed 3pm check-in time. We were given a welcome cocktail on the comfortable couches in the lobby while a staff member went through our planned activities our stay and explained the setup of the hotel. Our bags were already in our room (Lava Jr Suite) when we arrived. The room was incredible and had all the top luxury amenities you could hope for. The rainfall shower had 3 different settings and a beautiful reflective ceiling showing the water drops. The bed was amazingly comfortable. The view was also to die for.

That evening, we had booked the Chef's table at Moss Restaurant which begins at 6:15pm. By 6:45pm, we were still waiting for others sitting at the table to arrive yet nobody had begun our meal experience which was frustrating. The service was very very slow (wine pairing showing up 15 min before the course). You can tell they are trying to get a Michelin star but there is still more work to be done.

The next morning there was a crazy storm which resulted in our in-water massages being canceled. The spa did nothing to alert us in advance or make alternative plans for us whatsoever which was a big service disappointment at a hotel of this caliber. They eventually did refund our ~$400 fee for the changing room that day.

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Verified traveler

The lagoon was amazing and spa was perfect. Would love to go again.

Leisure Self

10/10

Exceptional

24 Dec 2019

Fahm.Saechao.5

I love everything about this resort. We had an amazing experience. Staffs were friendly and welcoming. Amenities were awesome. My husband and I enjoyed our stay. Looking forward to the next stay.

Leisure Partner

10/10

Exceptional

18 Dec 2019

Verified traveler

Everything was amazing the stuff the place I just enjoyed my whole time there

Leisure Partner

6/10

Pleasant

08 Dec 2019

Verified traveler

The check in service was good. But the checkout service was not. After you check out, there will be no help with car or suitcases - you will be on ur own the minute U return the room key or the bracelet. It is not good hospitality practice in general. Hospitality is whole experience - any part of that experience done insincerely will create a dent in the whole experience.

Leisure

10/10

Exceptional

03 Dec 2019

Verified traveler

Amazing experience from top to bottom. Definitely recommend.

Leisure Family

10/10

Exceptional

02 Dec 2019

Stephen

Unbelievable place

This place is unbelievably relaxing and luxurious. Friendly, welcoming and helpful staff from the moment you first arrive. Fantastic food and the private lagoon is an amazing experience. We took a walk in amongst the lava fields too which was also incredible.

Partner

10/10

Exceptional

01 Dec 2019

Bryan

Top notch hotel and spa

Unbelievably amazing!

Partner

10/10

Exceptional

25 Nov 2019

Andrew

Expensive but it does not disappoint.

It is expensive but it offers unique access to the tourist destination. Even thought it is right next to public lagoon, the experience is very private. The price includes a lot of amenities. You have access to the spa and private lagoon until 10pm. The staff is causal but attentive. The resort is new and clean. It's hard to say that it was entirely worth the money. But I am not disappointed.

Partner

10/10

Exceptional

19 Nov 2019

Verified traveler

One of the most relaxing and fantastic stays I've ever had and that's something considering I travel a lot and have stayed in many hotels The room was spectacular (shower, bath, bed and minibar) as was the amazing view. The private lagoon access just for hotel guests meant you could relax in peace and quiet. Very comfortable and enjoyable stay indeed.

Partner

10/10

Exceptional

17 Nov 2019

Verified traveler

The Retreat is an amazing and beautiful hotel!!!! The staff go above and beyond to help. Breakfast was really good, and the facilities are top notch set in a beautiful location.

Leisure Partner

10/10

Exceptional

15 Nov 2019

Teresa

Fabulous retreat great service and staff

Partner

10/10

Exceptional

10 Nov 2019

Great hotel with an incredible spa and top notch staff

10/10