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Four Points By Sheraton Kigali

Kigali

Kn3 Avenue, Nyarugenge DistrictView location

9.2/10Excellent100 Reviews
Cleanliness9.6/109.6
Service9.8/109.8
Comfort9.4/109.4
Condition9.4/109.4
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points By Sheraton Kigali

With a stay at Four Points by Sheraton Kigali in Kigali (Kiyovu), you'll be within a 5-minute drive of Union Trade Center and Kandt House Museum of Natural History. This hotel is 1.9 mi (3 km) from Club Rafiki and 2.3 mi (3.8 km) from Ryi'nyamirambo Market.

Make yourself at home in one of the 154 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a first aid kit
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately USD 20 per person
    • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 3)
    • Rollaway bed fee: USD 40.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

Nearby attractions

Union Trade Center 1.2 km / 0.7 mi
Kandt House Museum of Natural History 1.8 km / 1.1 mi
Club Rafiki 2.5 km / 1.6 mi
Ryi'nyamirambo Market 3.1 km / 2 mi
Gikondo Market 3.8 km / 2.4 mi
Nyamirambo Stadium 4.1 km / 2.6 mi
Niyo Arts Center 4.6 km / 2.9 mi
Talking Through Art 5 km / 3.1 mi
Kigali Heights 6.2 km / 3.8 mi
Inema Art Center 6.3 km / 3.9 mi
Kigali Convention Centre 6.4 km / 4 mi
University of Kigali 6.4 km / 4 mi
Kigali Business Centre 6.6 km / 4.1 mi
Ivuka Arts Kigali 6.6 km / 4.1 mi
Fazenda Sengha Recreation Center 6.8 km / 4.2 mi
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Four Points By Sheraton Kigali

9.2
Excellent
100 Reviews
Cleanliness
9.6 /10
Service
9.8 /10
Comfort
9.4 /10
Condition
9.4 /10
Amenities
9.4 /10
50 reviews shown
8/10
Excellent
02 Apr 2026
layo
The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting.
My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them
Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop.
10/10
Exceptional
03 Mar 2026
Sani
Homely home
8/10
Excellent
18 Nov 2025
Paul
Friendly staff
Fantastic poached eggs
Great coffee
Business
10/10
Exceptional
12 Oct 2025
Dominique
We had a work meeting and staff very kind and helpful. They agreed to reimburse us one night so that we could do an unplanned 2-day safari. Good was excellent and room well appointed.
Business
8/10
Excellent
31 Aug 2025
glen

Ask for a room on the upper floors

Respectable business hotel with large terrace bar. Very noisy the night we stayed, we asked to be moved to a room on the other side of the hotel and it was much quieter.
Partner
10/10
Exceptional
02 Aug 2025
Jill
Would have liked to know guests had access to the marriot spa. Did not know that until my last day.
10/10
Exceptional
17 Jul 2025
Faye
I greatly enjoyed my stay at Four Points. The staff were very attentive and went out of their way to make my stay comfortable. I was traveling without my baby and they went out of their way to accommodate me storing milk for my child. I greatly appreciate everyone at Four Points
Business Self
10/10
Exceptional
02 Jul 2025
HOI LAM
nice hotel will stay if going again
Business_and_leisure Friends
10/10
Exceptional
29 Jun 2025
Laurence

Two Great Nights in Kigali

The hotel was great, but the staff was AMAZING! Everywhere we went in the hotel, the staff was kind, helpful and so very welcoming. Breakfast was excellent and the room was very clean and comfortable.
Friends_and_family Friends
10/10
Exceptional
28 Jun 2025
Kristina
Loved this place! Staff was amazing and the breakfast buffet was delicious! Room was very clean!
Leisure Family
10/10
Exceptional
28 Jun 2025
Kristina
Stayed there for two nights and the staff was amazing! Helpful in finding me restaurants and a private car. I left for a few nights and needed a place to take a shower before our long flight to America and they allowed me to come back over and shower. Staff was very nice and the breakfast was the best breakfast buffet I have ever had. Price was great too!
Leisure Friends
6/10
Pleasant
06 Jun 2025
IAN
Comfortable
Business
10/10
Exceptional
31 Mar 2025
Dominique
The staff and service at this hotel were top notch - so pleasant and helpful. The property was very clean and had an necessary amenities. The hotel is also very centrally located, making getting around the city a breeze.

The only thing that requires improvement, from my perspective, is adjusting the water temperature in the shower as the flow is not consistent (scalding one moment, cold the next). On the plus side, water pressure was excellent.
Business_and_leisure Self
10/10
Exceptional
20 Feb 2025
chris
Excellent service, good food options
Leisure Partner
10/10
Exceptional
12 Feb 2025
chris
Very friendly staff, clean and multiple dinning options
Business_and_leisure Partner
10/10
Exceptional
20 Jan 2025
Tracey
Beautiful and great staff!
10/10
Exceptional
29 Dec 2024
John
Beautiful property with gym, pool, restaurants. Food was good. Room was comfortable. Staff was excellent !
Leisure Self
10/10
Exceptional
14 Dec 2024
Eliane
My family and I had a wonderful time. Thank you to all your staff for the excellent service.
Family
10/10
Exceptional
24 Aug 2024
Alison

A gem

Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali
Friends_and_family Friends
10/10
Exceptional
15 Aug 2024
SIMON WAI HON
Rooms are huge and in excellent condition, as I shared with one of the staff that it should be a 5-star property (and she agreed). Breakfast buffet spread was excellent too. Staff were all nice and friendly. The pool area could do a little sprucing up though. But overall, I would definitely stay here again.
Leisure Friends
10/10
Exceptional
04 Aug 2024
Martin
Good central location. Excellent staff.
Leisure Self
10/10
Exceptional
04 Aug 2024
Sandeep
Staff and management (Teddy) went above and beyond to make our stay comfortable. A small issue was handled well and surpassed our expectation. We are grateful to all the friendly and welcoming staff at this property. Thank you!
Leisure Partner
10/10
Exceptional
10 Jul 2024
Kwame
Best experience
Leisure Family
10/10
Exceptional
29 Jun 2024
Itziar
Check in with Jusua was very quick and friendly he took care to expedite process since we arrived in the middle of the night and we wanted to sleep.
Breakfast had a great variety and was plentiful. Staff were really nice and service was efficient.
Check out was a breeze.
15 min from the airport.
Friends_and_family Family
8/10
Excellent
17 May 2024
Duncan
The staff were very warm , breakfast was sumptous and the rooms were good .The location is very good as well .
Business Friends
10/10
Exceptional
01 May 2024
Venkatesh
There is lot of room to improve in Food quality and taste. Restaurants inhouse are just mediocre. I suggest they bring in some good chefs to add variety. As an Indian, I did not like any Indian inhouse cuisine. I had to order both meals from Khana Kazana
Business Self
8/10
Excellent
30 Apr 2024
Bruce
Property is very clean and staff are super nice.
Business Self
10/10
Exceptional
04 Apr 2024
Kelsey
I had an amazing stay at Four Points. The incredible staff made my stay a 10/10. Queen, especially, went out of her way to ensure I had a wonderful experience. I can’t recommend the Four Points enough and look forward to staying there again when I return to Rwanda.
Business_and_leisure Self
10/10
Exceptional
24 Mar 2024
Linda
The service was spectacular!
Business Self
10/10
Exceptional
01 Mar 2024
ANTHONY

Reception with a smile!

The staff were so friendly and ready to help, the room super clean and food was good. Definitely i will be back.
Friends_and_family Friends
10/10
Exceptional
21 Feb 2024
Hasan
Hotel amazing the staff will respectful , Sonia , issak etc . Chief Ayman well done bravo .
Next visit will be in April .
Thanks to all
Business Family_with_children
10/10
Exceptional
13 Feb 2024
severino
Exelente
Self
6/10
Pleasant
12 Feb 2024
Laura Davis
The taxi services are so expensive. The staff support the taxi services charging US prices.
Self
10/10
Exceptional
07 Feb 2024
Dobbie
Excellent hotel to stay if you are in Kigali convenient to nearly everything.
Business_and_leisure Self
10/10
Exceptional
06 Feb 2024
Pascal
Great Value for Money, excellent service and facilities
Leisure Family
10/10
Exceptional
25 Jan 2024
castro
Fantastique property
Leisure
8/10
Excellent
07 Jan 2024
Busisa
Fantastic, clean and private yet international in standing
Business_and_leisure Family_with_children
10/10
Exceptional
04 Jan 2024
castro
Great property
Leisure Self
8/10
Excellent
27 Dec 2023
Busisa
Friendly staff, clean rooms great for the family
Leisure Family
10/10
Exceptional
26 Dec 2023
kevin

Excellent Hotel

This was an excellent hotel. The rooms were like new. The staff were very pleasant and gave me excellent service. The food in the bar and restaurant was very good.
Business
10/10
Exceptional
14 Nov 2023
Devan
The staff were absolutely amazing. Incredibly attentive and went out of their way to be helpful. The manage was exceptional and clearly staff are well led
8/10
Excellent
25 Sep 2023
Boubacar
Rooms are cleaned but very small space
Family_with_children
10/10
Exceptional
25 Sep 2023
Charles
The staff are very helpful, friendly and courteous. The rooms are spacious and clean. More than enough drinking water was supplied daily.
Leisure Partner
10/10
Exceptional
12 Aug 2023
Lisa
We have never enjoyed a hotel stay as much as we did at Four Points Kigali. From the moment we arrived the staff was so warm and accommodating. They treated us like family during the stay and checked in with us daily to see if we needed anything. From Queen in customer relations, to Pascal in dining, Aymen and his team preparing that amazing breakfast buffet, Lydia and Valentine who took care of us in the mornings, John who supplied us with the best cappuccinos and spiced ginger teas and Innocent who kept our room spotless and supplied us with plenty of water, and SO many more, we felt very well cared for. We also loved the heated pool! The stay was fantastic.
Business_and_leisure Family_with_children
8/10
Excellent
25 Jul 2023
Mangai
The staff are very nice
Business Self
10/10
Exceptional
02 Jan 2023
marguerite
The staff is your greatest asset. We had just returned from Uganda gorilla trekking. They arranged for our very dirty shoes to be cleaned and ready for our early morning departure the next day. Our meal in the dining room was delicious. Our room was spotless and very well equipped. I will gladly recommend this hotel to my friends who visit your beautiful city of Kigali!
Leisure
10/10
Exceptional
01 Dec 2022
Verified traveler
Very clean and neat. I had a good stay
Self
10/10
Exceptional
04 Oct 2022
Ahmed
Excellent to stay for all purposes
Business Self
6/10
Pleasant
25 Aug 2022
Lynn

Wasn’t wowed at all

The quality of the room was below the expected
Friends_and_family Family
10/10
Exceptional
20 Jul 2022
Austin
The staff went out of their way to make the last two nights of our wedding trip lovely and memorable. Beautiful recently opened hotel, great staff, and tasty food and drink options.
Leisure Partner

Location & surroundings

Four Points By Sheraton Kigali
Kn3 Avenue, Nyarugenge District, Kigali

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