2000 Hotel Downtown Kigali

10/10

Exceptional

25 Jul 2026

dawn

The staff were amazing, especially todos and Emmy! They always greeted me with a smile and ensured I had a great day / evening. The airport shuttle was amazing. The property had a very central location tgat allows you to walk to shops and restaurants.

8/10

Excellent

21 Jul 2026

dawn

This is a very clean, quiet, and co portable place to stay in the heart of downtown kigali. They offered great pickup service from the airport and a nice breakfast spread. The room was comfortable. Only complaint is that the room was super stuffy at my 10 pm checking and therefore it never cooled down enough to sleep comfortably.

Self

10/10

Exceptional

08 Jul 2026

WASIU

Breakfast was great. I made use of the complimentary airport pickup and it was smooth. They arrived on time and I had a great time.

Partner

10/10

Exceptional

22 Jun 2026

ondrea

The hotel was clean and staff was excellent. First night my mattress was so hard. I asked to change rooms and they let me look at several till I found a comfortable bed. The a/c wasn’t working well they repaired it with in 10 minutes. Great stay!! Breakfast buffet was good the omelet station rocked!!

Self

10/10

Exceptional

20 Jun 2026

Rosa

**Exceptional stay in a prime location!** The hotel is perfectly situated, with everything you need within walking distance. The airport transfer service was convenient and seamless, making arrival and departure stress-free.

What truly made the experience outstanding was the staff. They were professional, friendly, warm, and always willing to provide helpful information and assistance.

The rooms are spacious, impeccably clean, and thoughtfully equipped with everything needed for a comfortable stay. The breakfast was excellent, offering a complete and satisfying selection of options.Has an amazing live entertainment every Friday and Saturday.

Overall, this hotel exceeded expectations in every way, and I would highly recommend it to anyone looking for comfort, convenience, and exceptional service.

Self

10/10

Exceptional

14 Jun 2026

Rosa

Exceptional stay in a prime location! The hotel is perfectly situated, with everything you need within walking distance. The airport transfer service was convenient and seamless, making arrival and departure stress-free.
What truly made the experience outstanding was the staff. They were professional, friendly, warm, and always willing to provide helpful information and assistance.
The rooms are spacious, impeccably clean, and thoughtfully equipped with everything needed for a comfortable stay. The breakfast was excellent, offering a complete and satisfying selection of options.
Overall, this hotel exceeded expectations in every way, and I would highly recommend it to anyone looking for comfort, convenience, and exceptional service.

Self

8/10

Excellent

09 May 2026

Shaun

Everything was clean and orderly. The staff was helpful and restaurant was good with an ample buffet for breakfast.

Self

10/10

Exceptional

16 Apr 2026

Olufunlola

Fast internet. Fresh breakfast. Free room service delivery!

Self

10/10

Exceptional

04 Apr 2026

Travis

Very helpful and thoughtful staff. The outdoor space is very relaxing at night, the restaurant attached is very good (for local & Chinese cuisine with good prices). There are plenty of stores for shopping nearby. The genocide memorial, large market, and camp Kigali are very close. The area is quite safe although very busy in certain spots.

The room is big, bed is big, and shower is good (good pressure and good temperature).

10/10

Exceptional

15 Feb 2026

Pascal

The room was nice but the AC was poor

Business Partner

10/10

Exceptional

02 Feb 2026

Kenneth

The hotel is a little tired but was in a great location for me and was as I had hoped for. The room was large and clean, the staff were great, I enjoyed the buffet breakfast and the airport pickup service was very efficient and much appreciated.

Leisure Self

8/10

Excellent

22 Jan 2026

Florence

The hotel itself looked well maintained. Courteous staff. Amenities were great. I really enjoyed the gym.
My biggest problem was the surroundings which was crowded and noisy. This is good for business, not for some.

Business

8/10

Excellent

14 Jan 2026

MITESHKUMAR MAHENDRABHAI

The place is very convenient to the all basic necessity so I prefer to stay when I come for the business trip

Business Self

2/10

Poor

11 Jan 2026

almut

I knew the location was in downtown market and busy but what made it bad was the pesticide chemical usage in all rooms which made my eyes burn and resulted into skin allergies. Room had baby cockroaches and was not really clean. Food was mediocre. Beef liver for breakfast was not expected. Really let me down.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Peter

Big room, nice bathroom

Self

10/10

Exceptional

30 Nov 2025

Leopold

It’s in the middle of everything. The incredible staff simplified my stay. Kelly, Valens, Olive, and many more, helped me navigate around the hotel/city, and couldn’t ask more. Definitely one of the best hotels in Kigali.

Leisure Self

10/10

Exceptional

14 Nov 2025

Walter Ezeama

The room is clean, double beds with all the amenities

10/10

Exceptional

25 Oct 2025

Stephen

Healthy breakfast

Business_and_leisure Self

10/10

Exceptional

21 Oct 2025

John

The staff were super helpful during my stay and the breakfast selection was excellent. Thank you to Keza and team for helping me with an issue. 😊

Leisure Self

8/10

Excellent

14 Oct 2025

Thato

The best hotel in downtown Kigali. Airport shuttle service is the best.

Business

10/10

Exceptional

08 Oct 2025

Hafeez

Shops

2/10

Poor

01 Oct 2025

Richard

Poor staff service including use of fraudulent car rental and tour services

10/10

Exceptional

29 Sep 2025

Andrew

Everything was as advertised. I will definitely stay here again.

2/10

Poor

28 Sep 2025

Richard

The hotel is pleasant overall and the room was very comfortable. However, I had a very bad experience with a car rental arranged through reception. I paid $100/day for a 15 year old car that was unsafe and uninsured: cracked windscreen, bald tyres (I slipped on wet roads), oil warning light, noisy engine, and it broke down on day two with an alternator failure.

The insurance provided was for private use only, meaning I would not have been covered in an accident. I was asked to sign a contract only in Kinyarwanda, and when I complained, the rental company tried to blame me for the faults. I was harassed and harangued by two car rental company staff at the entrance to the hotel, trying to make me pay for an alternator/ engine repairs.

I eventually got part (for the second day) of my money back from the staff member who arranged the car rental, but the experience ruined my last day in Kigali. I only got the money back after much arguing and eventually the hotel staff member accepted responsibility and liability for arranging the car rental. I had no option but to sit around the hotel for the entire day without any usual hospitality recovery like a shower, free shuttle to the airport etc.

Guests should insist on using reputable, established rental companies with proper commercial insurance.

Self

4/10

Poor

12 Sep 2025

Thomas

The suburb is so noisy. The people working there are so good, however the location is not the standard of current hotel industry in Rwanda.

Business Friends

10/10

Exceptional

16 Aug 2025

Ramie

I wnjoyed my stay here. The breakfast was really nice.

Leisure Family

10/10

Exceptional

06 Aug 2025

Robbie

This property provides free breakfast, complimentary shuttle, and it has a good value. I highly recommend this hotel

8/10

Excellent

04 Aug 2025

dhaval

Amazing

Leisure Self

10/10

Exceptional

28 Jul 2025

Shauntenette

Everything about this property was amazing

10/10

Exceptional

13 Jul 2025

Benson

Perfect location, modern feel, friendly staff, good vibes

Business

10/10

Exceptional

09 Jul 2025

Susan Prunier

The staff was very nice and very friendly and helpful.
Everyone spoke English.
Breakfast buffet was incredible, including the black coffee, African tea, and the spiced tea

Leisure Self

8/10

Excellent

25 Jun 2025

Mohamed

Good stay, good facilities. The location is a bit too crowdèd for me, but the hitel and services were good

Business

8/10

Excellent

25 Jun 2025

martin

They advertise it without showing that it’s in the heart of Kigali but it’s in downtown. However it’s the most quiet area you can imagine . Only the food is quite expensive and do not come in time when you order .

Business Self

10/10

Exceptional

24 Jun 2025

Ibrahima

Like This place

Wondetfull

Self

10/10

Exceptional

23 Jun 2025

Abdulrahim

The staff were accommodating and the hotel was very nice.

Business Self

8/10

Excellent

19 Jun 2025

Tania

Staff came to our door twice to interrupt to show us an iPad menu of food options which we didn’t request. No washcloths, only one hand towel and 2 bath towels for three people. Fan needed to be serviced for noise. Airport shuttle wasn’t available

Leisure Family

10/10

Exceptional

18 Jun 2025

Daniel

Great hotel

Great hotel and good servicr. Breakfast was abundant and loved the fresh juice

Friends_and_family Friends

10/10

Exceptional

02 Jun 2025

Isaac

Amazing view from the Bamboo restaurant, amazing staff, very good food, clean. Totally with the money.

Business Self

10/10

Exceptional

31 May 2025

Will

I had a great stay at 2k Hotel. The staffs especially Olive Iyonasenze, did her best in making my stay 100% satisfied. She went above and beyond to provide the best quality customer service during my time. Because of her, I ll be back. Not forgetting the other crews, Divine, Assuman, Guillaume and Jules. Thanks for making my stay in Kigali a success. I ll definitely be back.

10/10

Exceptional

19 May 2025

Yonas

I missed yhem al ready
Those stuffs people they sre sweet
Very nice and supportive

10/10

Exceptional

18 May 2025

Tadeo

Friendly and excellent customer service team

10/10

Exceptional

11 May 2025

Erick

The view from the balcony and smoking area was fabulous. The staffs were

2/10

Poor

10 Mar 2025

Rachel

This hotel was not very clean and stank like cigarette smoke. I could not get past the smell which was awful and everywhere.
The rooms were large but not comfortable, the bed was spring-y, and I saw visible dirt on the couch. I ended up leaving and switching hotels. Staff felt bad and helped me get a cab.

Business_and_leisure Friends

2/10

Poor

01 Mar 2025

Verified traveler

Terrible. Smelled like cigarettes.

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Nathan

It was a great stay. Lovely clean spacious room, great breakfast and outstanding friendly service

Leisure Friends

8/10

Excellent

28 Jan 2025

Adeyemi

Stayed here for two nights. Very convenient to attractions. Staff most pleasant and helpful

Leisure Friends

8/10

Excellent

22 Jan 2025

Tobius

Free laundry

8/10

Excellent

22 Jan 2025

Brian

The can improve on the toilets

Leisure Friends

8/10

Excellent

20 Jan 2025

Wayne

The airport pickup was on time and delivered us to the hotel without any complications. The hotel staff are great and more then willing to assist. The welcome plate of fruit was a nice touch. The hotel is centrally located with good views of the area. The ajoining restaurant was convenient and reasonably priced. While the rooms were a little dated, the hotel offers good value and I would not hesitate to recommend this hotel for a short stay.

Leisure Partner

10/10

Exceptional

18 Jan 2025

Adeyemi

Really enjoyed my stay here. Great location in downtown Kigali

Leisure Friends

10/10

Exceptional

06 Jan 2025

Daphne

This property was AMAZING.
We came here from a different hotel because the previous hotel was terrible . Thankfully this hotel exceeded our expectations. Staff was attentive and friendly . The rooms were very spacious. The restaurant had good food. I will definitely stay here again when I come back . Thank you everyone for your amazing service !!

Leisure Family_with_children

6/10

Pleasant

05 Jan 2025

Paul

Very bad tv & wifi connection, pour restaurant menu etc…

Business_and_leisure

8/10

Excellent

02 Jan 2025

Adam

The hotel is good, huge rooms which are very clean. Staff friendly. Location downtown.
Hotels offers free airport transport.
The restaurant serves Chinese food only and not very good. Breakfast indifferent.

Leisure Self

10/10

Exceptional

20 Dec 2024

Michael

Right downtown, large rooms, helpful people

The hotel is right downtown, which means you can hear the busy bustle from below even 10 floors up. But the views from the room are nice. I opted for the executive room which was huge with windows on two sides. Breakfast was good at the attached large restaurant. The free airport shuttle is nice.

Business

10/10

Exceptional

19 Dec 2024

Luke

Nice hotel, lovely staff

Leisure Family

8/10

Excellent

11 Dec 2024

Wail

Great location in the city center, walkable area outside the hotel. The staff was nice.

Business Self

10/10

Exceptional

09 Dec 2024

Peter

Best stay in central Kampala

Everything good.
Great service.

Airport pickup always on time

Self

10/10

Exceptional

29 Nov 2024

Ada

Staff were very helpful, courteous and pleasant

Business Self

8/10

Excellent

14 Nov 2024

Francois

Big room, great location, good food, fair price

-the ratio equipment + service / price is very fair
-room is big
-location is close to restaurants, malls, shops
-in house restaurant (Bambou Rooftop Restaurant) is good and not too expensive
-breakfast offers a wide range of food, including asian food

i stayed at both Onomo and 2000 Hotel
i prefer 2000 Hotel for the size of the room and the price which is 50% cheaper

Business Self

10/10

Exceptional

10 Nov 2024

Admire

Great place

Great hotel but the noise in downtown was terrible

Business

10/10

Exceptional

10 Nov 2024

Admire

Great place

Great place but the noise from the downtown businesse can discourage you

Business

10/10

Exceptional

04 Nov 2024

Nathaniel

Such a lovely stay, the staff go above and beyond, they were all so warm and kind. The hotel is in a great location close to food, markets and the action.

Great rooms too that are clean and spacious, highly recommend

Partner

8/10

Excellent

18 Oct 2024

Ibrahim

Nice hotel. The shuttle pick up service was much appreciated.The driver Louis waited for me even though my flight was delayed. Pleasant stay and reasonably priced

Business

8/10

Excellent

02 Oct 2024

David

The rooms are nice snd the staff very polite and helpful. The neighborhood aroumd the hotel is very busy and crowded.

6/10

Pleasant

27 Sep 2024

Lutalo

They don’t have microwave in their units and the toothbrushes and toothpaste are substandards

Leisure Family

10/10

Exceptional

25 Sep 2024

Fred

Walking distance to everything you want, check out the restaurant with a nice city view

Business_and_leisure Family_with_children

8/10

Excellent

22 Sep 2024

Sadamoudou

Nice staff, the cleanliness and the breakfast

8/10

Excellent

13 Sep 2024

James

All the staff were great. Very helpful. Room was nice and very large.

Friends_and_family Family

10/10

Exceptional

08 Sep 2024

Anissa

This is the hotel we book for all our staff travelling to Kigali, always very convenient and and great customer service
Thanks you!

Business

10/10

Exceptional

05 Sep 2024

James L

Very Friendly and Professional

Leisure

8/10

Excellent

22 Aug 2024

Pascal

It was clean

8/10

Excellent

22 Aug 2024

Rachel

Lots of noise from the construction outside and sales people on the street.
Apart from that good choice of food

Business

10/10

Exceptional

09 Aug 2024

Chelsea

The hotel was very clean and accommodating. Would definitely visit here again!

Business_and_leisure Friends

2/10

Poor

03 Aug 2024

Micheale

Terrible A/C. This is not the staff's fault at all. They really knocked themselves out to make it work. The faultiness is due to inadequate maintenance or basic design. Also the window did not close properly and the noise outside, from some street cryer, was incessant. I can't possibly recommend this hotel and I feel the management makes it hard on the staff who really work hard. They are first line and this is simply not fair. They were fantastic!

Leisure Family

10/10

Exceptional

01 Aug 2024

Melissa

Rooms were very big and hotel was very clear. Service was great.

Business

10/10

Exceptional

28 Jul 2024

Samson

The service provided is excellent. The staff are very friendly. Airport pickup was on time and friendly driver. Very spacious rooms with good views. Location is very convenient for people who like to access shops easily and various amenities at walking distance.

Business Self

8/10

Excellent

21 Jul 2024

khalil

Great Hotel

The room was clean and comfortable and the staff were welcoming and helpful throughout my stay. The breakfast was delicious and offered with variety of food. The location of the hotel is closed to downtown which was convenient to me. There is a big shopping mall about 5 minutes walk. Overall, I would recommend this hotel.

Business

10/10

Exceptional

20 Jul 2024

Ian

This hotel is clean and spacious.All staff were polite and helpful. The breakfast selection is good. I found the surrounding area to lack dining options and general variety

Leisure Self

10/10

Exceptional

12 Jul 2024

MITESHKUMAR

Good

Business Self

8/10

Excellent

06 Jul 2024

Stephanie

The room was spacious with a very comfortable bed. Bathroom was clean, great pressure and instant hot water in the shower.
The restaurant was okay. Theyvplayed Karaoke the whole time we had dinner. That part was rather obnoxious.
They have aurport shuttle which us bery convenient and the airport isxonly an hour away. The surrounding area is very busy but we felt very safe walking around.

Leisure Partner

10/10

Exceptional

04 Jul 2024

Hagos

It is all good, except there is a noise around the hotel, and even a big noise from a man who never stop praying loudly in the neighborhood.

8/10

Excellent

02 Jul 2024

Maryam

Top notch service

From the airport pick up to the conversation all the way to the hotel, the dynamic duo of Nancy and Oliver were delightful and very professional.
The service is top notch and i am very impressed.

Dinner was nice, breakfast was okay and overall for the budget, the hotel was good. Location im not so sure as i only spent 1 night but the service makes up for everything.

Business Self

10/10

Exceptional

01 Jul 2024

Derek

They are great

It was great. Neat room.
Wish their restaurant menu was not so heavily Chinese though.

Business

10/10

Exceptional

18 Jun 2024

Robert

The property is satisfactory overall. However, the hotel needs to improve its shuttle service. Although they advertise providing shuttle services, the current arrangement requires guests to adhere to the hotel's schedule, which may not always align with individual plans. It would be beneficial if the hotel could offer more flexible shuttle timings to better accommodate guests' needs.

Business Self

10/10

Exceptional

12 Jun 2024

Grant

Great service

10/10

Exceptional

10 Jun 2024

Selamawit

It shopping aria nice people convenient, and good food.

10/10

Exceptional

05 Jun 2024

Ibrahima

Tres sympa

Loved it
Le personnel est très accueillant

Self

10/10

Exceptional

25 May 2024

george

The location is proximal to key attraction sites

Leisure

6/10

Pleasant

24 May 2024

Anthony

Resturant services is appalling with the exception of breakfast which is average.

Leisure Partner

8/10

Excellent

15 May 2024

Chris

The staff are great

Leisure Self

10/10

Exceptional

08 May 2024

Nnaemeka

Best hotel for me everything considered. Stayed twice now.

Leisure Self

8/10

Excellent

29 Apr 2024

MICKY

The Hotel seems a bit old but still great. Great Staff, Huge room, Great Views. The Restaurant needs work, not too many options for dining as well.

10/10

Exceptional

18 Apr 2024

Babafemi

We had an amazing stay at this hotel!

The staff was incredibly friendly, the room was spacious and clean, and the amenities were top-notch.

We especially loved the delicious breakfast spread they offered each morning.

Highly recommend!

Leisure Partner

10/10

Exceptional

14 Apr 2024

Christian

The room was beautiful. The staff was friendly, welcoming and helpful. The breakfast had variety.

Business_and_leisure Family

10/10

Exceptional

10 Apr 2024

jonathan

Good place in Kigali

Good place to stay in downtown Kigali , the hotel is a bit old but it’s clean and the staff is great.

Self

4/10

Poor

29 Mar 2024

Jonathan

Very disappointing hotel, I stayed there a few years ago and it was quite nice and clean. On my recent visit this week I was shocked how run down the pace was. People were smoking everywhere and the first room they gave me smelled like an ash tray. Paint peaking and the breakfast with very limited options. Very disappointing.

Business

10/10

Exceptional

02 Mar 2024

Richard

Great property in a great city! The staff are amazing!! Rooms are large, clean, lots of water pressure. I highly recommend this place!!

Leisure Self

10/10

Exceptional

05 Jan 2024

Sybille

Although the room showed a bit of wear, it was very clean, had a great view, and the amenities were excellent (safe, slippers/bathrobe, tea and coffee in the room, bottled water, etc). The wifi was strong (the best I had in Rwanda) and the a/c worked well. The breakfast was delicious and offered a good variety.
Everyone that worked there was helpful and accommodating, especially the front desk and the breakfast crew (thank you!)
My only complaint is that the listing on Expedia says they have a free shuttle to/from the airport. The shuttle is only free from the airport to the hotel. You have to pay $20 from the hotel back to the airport.
Overall, great hotel in the heart of Kigali!

Leisure Partner

8/10

Excellent

17 Dec 2023

LEAH

Pros: Great reception from the airport by hotel driver (Geoffrey night Driver), such a humble and respectful gentleman. Clean room & premises in general. Friendly and helpful staff from concierge especially (Nancy), reception and housekeeping (Valence).
Cons: Poor services at the bamboo restaurant. Ordered room service for breakfast at 9 am, had to make 4 follow up calls only to receive cold food some few minutes to 11am. I requested for salt from one restaurant staff, he never returned, so I ate my food with no salt.
The fridge in the room did not work the whole time I stayed in the hotel and the wifi was not working sometimes.

Leisure Friends

8/10

Excellent

10 Dec 2023

lilian awuor

I loved my stay at the hotel. However, I would encourage them to work on the internet. As a foreigner, we depend on the internet for communication while we are away; however, the internet connection is so poor that it cannot sustain a WhatsApp call. Otherwise, everything was perfect, and I am looking forward to another trip