Name: Solea Mactan Resort and Waterpark
Address: Wahing St., Brgy. Alegria, Cordova, Cebu, 6017, PH

10/10

Exceptional

24 Jul 2026

Bryna

Family Friendly

10/10

Exceptional

18 Jul 2026

Rac

Everything is great in this place

Family_with_children

2/10

Poor

17 Jul 2026

Andrew

The property is beautiful. Unfortunately when we went there was ashfall causing all outdoor amenities to be closed for the duration of what my stay was supposed to be. Solea offered nothing to make up for this.

Partner

10/10

Exceptional

14 Jul 2026

Marissa

Love it and we are satisfied thank you

Family_with_children

6/10

Pleasant

10 Jul 2026

Al gerrome

Excellent service recovery by the manager named Joy. She responded quickly, followed up promptly, and made sure my concerns were addressed. I really appreciated their professionalism and commitment to customer satisfaction.

Family_with_children

10/10

Exceptional

08 Jul 2026

Doris

Family friendly. Great staff

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Claudine

Lots of things to do

10/10

Exceptional

08 Jul 2026

Junvic

The kids enjoyed our stay. Very nice staff and helpful.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Rodric

Was charge twice for breakfast

Family_with_children

10/10

Exceptional

03 Jul 2026

Timothy M

I think this is a great resort/hotel for the price. I found the staff to be excellent, attentive, and courteous. The pools are very nice for the kids and the water park is suitable for the whole family. The views are good and it’s close to a beach area. The restaurant was a bit pricey for the cost of the hotel but overall I give them a thumbs up!

Family_with_children

10/10

Exceptional

01 Jul 2026

Joel

Pool and play area

10/10

Exceptional

01 Jul 2026

Mila

Nice resort with everything youd expect buffets and lovely gardens and pools.

Family_with_children

2/10

Poor

26 Jun 2026

Ailyn

The room is not prepared , it was too hot and there are ants and flies.
Aside from that , the towel has a pubic hair😔 very disappointed

Partner

2/10

Poor

20 Jun 2026

MARCIANNI LORENZ

Solea Mactan Resort

Beware of this resort that is claiming to be a 4 star resort

Building/Structure:
it seems that this hotel only opened in 2019 if im not mistaken but the structures look very old and worn down
And not well maintained

Breakfast:
The room is for 4 people but only 2 people are covered for breakfast. Additional persons over 5 years old are 450php per person

Earth Restaurant- the restaurant next to the pool does not allow anyone in wet clothes

But I saw someone the next morning
During breakfast hours who was in their swimsuit and was soaking wet

(I guess the rule only applied to some)

Food is a mix of different cuisines

Do not and I mean do not eat the PUTO MAYA it is absolutely upsetting

You will also find the Danggit (dried fish) tucked all the way to the farthest corner in the back

Past the bathroom!

Lugaw is not Filipino style
It is very white very bland and absolutely no seasoning at all

AND ALSO if you ask for a to go cup for your coffee they charge another 50php just for the paper cup

Room: 2/10
Our room door did not lock

And there were no bathrobes and slippers that were intended to be included with our room

Our room had a broken bathtub drain, and the maintenance man came to “fix” the bathtub and as soon as he opened the drain
All the water flooded to the bathroom floor

Mind you this was around 8pm
And when I called front desk
They did not even offer an alternate room!

My kids haven’t showered and were already tired and ready for bed

F

Family_with_children

10/10

Exceptional

12 Jun 2026

Joevannie

Need retouching some paint faded

Family_with_children

2/10

Poor

10 Jun 2026

brenda

We booked twice in Solea, but the staff are not organized, bathroom has molds, rooms are not cleaned and the room dont have smoke alarm for emergency use. Overall rating not a good hotel and resort to booked.

Friends_and_family Family

2/10

Poor

02 Jun 2026

hilda

Avoid this property. It's a zoo packed with noisy children. Not even a single pool for adults only. Everywhere you go it's noisy. Floors are slippery with no warning signs. I slipped and not a single one of the staff even came over to check ed if I was fine.

Took an hour to check in. The only hotel we've been that we have to line up on everything. Long line up to check in, to go breakfast, only 2 elevators for the whole property? We end up taking stairs to the 6th floor since it's quicker than waiting for the elevator.

Deferred maintenance, rooms are dirty, towels smells.

Look somewhere else not worth coming to this place.

Family

8/10

Excellent

12 May 2026

Keith

Clean room, staff most likely will greet acknowledge your presence, several outdoor pools plus a waterpark, dining buffet is a must. Been there twice and will return. Laundry service also available. Pit falls were the shower would leak over the tub, dishes /beer bottles left at pool side from the day before.

Friends

6/10

Pleasant

11 May 2026

Eduardo

The room was clean but did have to follow up each day with room keeping staff regarding clean towels and bathroom amenities for the room after it was cleaned each day which customers should not have to do this as this should be done each day by the staff when the room is tidied up and cleaned each day. The air conditioning system in the room also was not the best and didn’t seem to work properly. Outdoor pools and beach were great and staff were really friendly and helpful. I did try the buffet for dinner on the Saturday night. The dining starts at 6pm I arrived at 6:30pm for dinner, even though the buffet had a vast selection of food, the food was cold already and quite disappointing the taste of each selection not what I expected from a dinner buffet. I did try to give it another chance for the morning buffet the next day which was Mother’s Day which was an even greater disappointment. I feel management need to take the full responsibility here. Even though like most customers at the resort/hotel would have prepaid for breakfast there was a 30-40 minutes wait before I was seated. There was no seats inside the restaurant and was seated outside in the bar area as no room inside the restaurant. When I did get to serve myself there was no plates to serve and clean plates not refilled. Once again there were plenty of options but this time there was no food as nearly all had run out and not replenished by the kitchen as seems they ran out. Management seems did not pre plan day

Friends_and_family Family

10/10

Exceptional

09 May 2026

Karen

This property was a fantastic place to start my family's month long vacation in Cebu. The vast amount of water activities were more than enough to keep my son very active for the four days we were there ( as a matter of fact its all he talked about for the remainder of the month ). My wife and I feel that the balcony overlooking the property and the ocean was very romantic and peaceful. We will be back soon and will stay with you all again!

Family_with_children

6/10

Pleasant

07 May 2026

Angelina

The room was not bad. The shower hmmm there’s no hot water. I don’t like the smell of the bath towel. The staff is excellent. It’s family friendly.

Family_with_children

6/10

Pleasant

26 Apr 2026

Novie Anne

My husband got bitten by a tick and have to changed room almost midnight because I was scared for my 7 months old baby.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Alan Francis

There were so many pools. Our daughter spent the whole day moving from one pool to another

Family_with_children

6/10

Pleasant

24 Apr 2026

Alma Cabanog

They communicate well when it comes to airport transfer. We had to wait for over an hour for the driver to pick us up. I booked and paid online which I
thought to be the best option if you don’t have a Philippine phone line. They should improve on this area.
Pools were great but cleanliness on the property were not the best.

Family_with_children

6/10

Pleasant

24 Apr 2026

ARLENE

I take 2 rooms 1 is ocean view then the other room I was reverb was city view! I was surprised it was building view ! My second day I prefer one room for my sister actually I was check in about 1:30 the we are keep on wait finally we got our key almost 4:00

Family

10/10

Exceptional

18 Apr 2026

Micheal

There is so much to do on the property weather your young of old this place has everything you need great food great staff! I will returning for sure

Family_with_children

10/10

Exceptional

13 Apr 2026

Bryan

Very nice to stay established if you have kids

Partner

10/10

Exceptional

09 Apr 2026

Hanna Dewitt

I had a wonderful experience staying at this hotel. What truly stood out was the excellent customer service. Every staff member was professional, friendly, and clearly dedicated to their role. From the front desk to housekeeping and the restaurant team, everyone made me feel welcomed and well taken care of.

The accommodation was clean, comfortable, and well-maintained. The room was organized, relaxing, and had everything I needed for a pleasant stay. It’s clear that the hotel puts effort into ensuring guests are comfortable.

The food was also a highlight of my stay. Meals were fresh, well-prepared, and full of flavor. There was a good variety, and everything I tried was satisfying.

Overall, I highly recommend this hotel for its outstanding service, comfortable accommodations, and great food. The staff truly make the experience special, and I would definitely stay here again.

10/10

Exceptional

07 Apr 2026

Raquel

Staff are courteous and helpful.

Family_with_children

8/10

Excellent

06 Apr 2026

Mariel

Fun and enjoyable experience especially if you’re traveling with family or friends.

The best part of the resort is definitely the pools. There are so many of them, plus slides and waterpark areas, so there’s always something to do. It’s really great for kids, but even adults can enjoy just hanging out and relaxing.

The staff were generally friendly and approachable, and we appreciated how welcoming they were.

The room was spacious enough, though, it could use a little bit more cleaning. Some parts of the resort could use a little maintenance, but nothing that completely ruined the stay.

Main downside: service can be a bit slow which was surprising considering they weren’t busy (our drinks came out after 30 mins of placing our order and waited over an hour for our food to come out), alot of the restaurant employees were just chatting and on their phones.

Overall, Solea is a good choice if you’re looking for a fun, budget-friendly resort with lots of activities. Just don’t expect a super luxurious or fast service resort.

Partner

10/10

Exceptional

05 Apr 2026

Josefina

Perfect for family get away !

Partner

6/10

Pleasant

03 Apr 2026

Craig Brian

The hotel is fine. It is missing the finishing touches in every element to the rooms, dining, pools and activities. The staff are very helpful but unable to make a decision without higher up approval. Kids had heaps of fun in the water park area. Mould in the room so after many discussions, finally changed us to another room. Seemed to be a known issue with the rooms.

Family_with_children

2/10

Poor

29 Mar 2026

Steve

On the 2nd night of a 6 night stay we had to move rooms due to a leak after a long days excursion. All in all they had to come to the room 3 times in 6 days to fix issues (all leaks). Food was average and you could get much better for the same price elsewhere. You only get one day of the water park free with the 6 day stay at the resort. All and all I would not go back.

Family_with_children

10/10

Exceptional

18 Mar 2026

Joshua

Excellent customer service

Leisure Family_with_children

2/10

Poor

22 Feb 2026

Nannette

I booked a premier city view but I was given a building view. When I called the front desk, I was told that that’s the only room available, and their city view is residential view. The bathroom is a complete disaster! The tub is extremely high and it’s only halfway covered, so water is all over the floor. Just have to be extra cautious when stepping out the tub. You can only plug in the iron where the coffee maker at, which doesn’t makes sense coz there’s no table to iron the clothes.

Family

10/10

Exceptional

22 Feb 2026

Neil

Love this hotel

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Alex

We really enjoyed our stay. So may activities to do!

Family_with_children

6/10

Pleasant

06 Feb 2026

Richard

Staff were all fantastic very kind and courteous. The housekeeping did not clean the room for two days was upset about that.

Self

6/10

Pleasant

06 Jan 2026

Florebelle

Services is low. Take a while to delivered our luggages.

4/10

Poor

31 Dec 2025

Cheryl

The hotel is dilapidated already. The pool is dirty.

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Jonavic

We didn’t have hot water in our room just Luke warm. The hairdryer didn’t work either. But other then that place was decent.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Edmund

I booked this property for an overnight “staycation” with my nephew and his family; we had 3 small children with us; I booked three premier rooms that were well appointed, with our room facing the ocean; the property delivered five-star quality service and ticked all the boxes for a five-star resort-hotel on the island of Mactan; aqua park was a big plus for the kids and the rooftop bar a bonus for the adults; we had a ball swimming, kayaking, dining and drinking cocktails; I highly recommend Solea Resorts considering that accommodation cost is affordable and will not break the bank!

Leisure Family_with_children

2/10

Poor

15 Dec 2025

Soo

Bedroom’s towel is stained and smells. Bedsheet with stains.
Toilet near pool facilities very bad - all toilet doors lock not working, toilet flushing not working, tap no running water and floor very dirty. Man’s urinal in the open and smells.
Breakfast Food and service is poor.
Will reconsider Expedia recommendation if Expedia fails to provide accurate rating for our consideration.

Leisure Family

6/10

Pleasant

13 Dec 2025

David

3-4 stars. Hairdryer didn’t work and no hot water in room. Other then that a new ce place

Leisure Partner

8/10

Excellent

07 Dec 2025

Edward

I happened to have poor timing of a super typhoon but they did an excellent job of taking care of us! Free breakfast morning after storm and food was always good! Staff is great!

Leisure Partner

10/10

Exceptional

04 Dec 2025

Johanna Marie

Pros: Great and friendly staff. Great breakfast buffet. Our room is cleaned well. There is an in-house guest shuttle service going to and from Pueblo Verde Outlets and SM Seaside.

Cons: Check-in process takes awhile but the check out is easy. Some areas like outdoor’s big round table needs repair. You can see the wrinkling of the wood from being wet.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Karen

We stayed here during a Typhoon. The place is sturdy and built like a fort. I attempted to go out to my car one night and steped out that door and almost blew away. inside it was quiet no wind sound no rain sound very quiet and calm atmosphere.

Family_with_children

10/10

Exceptional

26 Nov 2025

April Rose

World-Class Staff and Service: This is consistently the most highly rated aspect of the resort. Guests frequently compliment the staff for being fast, friendly, smiling, very accommodating, and providing exceptional service throughout their stay.

Unmatched Pool and Water Facilities: The resort boasts multiple pools, including beautiful infinity pools and dedicated children's areas. The Aquaplay water park, slides, and shallow pools (many around 4 ft deep) make it a paradise for families and children. The resort is generally considered safe and fun for kids.

Excellent Dining Options: The buffet breakfast and dinner receive high praise for variety and quality. Guests describe the food, especially the breakfast spread, as superb, offering a wide array of Filipino and Western dishes.

Great Ambiance and Views: The resort offers beautiful panoramic views of the sea and generally maintains a relaxing, tropical ambiance, which is excellent for a staycation.

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

ERNIE

This place is very dated and needs a lot of upkeep. However, if you have kids, there’s many water parks for them to play.

Self

6/10

Pleasant

15 Nov 2025

Rene

The Palm building was flooded (from top water flowing thru the walls and down the stairs) during the storm. Our room had mold. Requested to be moved but the supervisor on duty refused and lied about the conditions of the other buildings and other rooms. The day after the storm was chaotic but management did their best to move us to the main building with functioning light and elevators. Despite being under staffed, the service remained friendly and courteous.

Leisure Family

6/10

Pleasant

29 Oct 2025

Philip

Friendly staff. Outdated facilities. Limited adult facilities.

8/10

Excellent

15 Oct 2025

Jürg

Overall it was okay. Pool areas nice, even some under reconstruction. But that was mentioned on Homepage.
Staff friendly as usual.
However, mid-Management needs to gear up. Plenty of small issues all ocer, which should not occur in a Hotel as this. It would be easy to fix - teach personnel is fine, bonding of staff event is fine, but when you twach = you have to supervise and control!
But overall a good relaxing stay.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Shiera May

Multiple options for family recreation and activities. Super family-friendly. Excellent customer service, restaurant offerings and pricing. Will definitely go back.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

phillip

Awsome

8/10

Excellent

22 Sep 2025

maricel

We had a great stay at Solea! The room was spacious and comfortable, and we especially loved the beautiful view. The food was also really good, which made our experience even more enjoyable.

However, the only downside was that the morning after our first night, we noticed a lot of water dripping from the air conditioner, so much that it became quite inconvenient. Hopefully this can be fixed soon, as everything else about our stay was wonderful.

Leisure Family

8/10

Excellent

08 Sep 2025

KAREN

Worth for the money!

Business_and_leisure Family

8/10

Excellent

31 Aug 2025

Maricel

The amenities were so nice and the pool was so huge kids can really enjoy it! Their food buffet was also really good! Room a bit pricey they charge additional for my 4th kid coz he is 15. Excellent staff so helpful! The only cons is that the room was not properly clean, the hair dryer is not working at all and the AC is leaking water to the floor.

8/10

Excellent

19 Aug 2025

Samuel

Having many pools for the kids were awesome. Our room toilet bidet gun had no holster, so it hung on the floor inconveniently. The concierge desk got me a taxi that did not use a meter and overcharged me for a ride to the airport. I had to contact MCIAA to complain.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Michael

A lot of options in terms of what to do in the property. They have multiple pools and an inflatable obstacle course. The beach area is well maintained and they have a decent size beach front compared to other resorts in the area. The buffet is great they have good selections of food ranging from Filipino , Korean, American food etc… The room price is very competitive if not one of the most affordable in the area.

Leisure Family

2/10

Poor

06 Jul 2025

April

This property

10/10

Exceptional

29 Jun 2025

Tim

The view

Leisure Family

10/10

Exceptional

27 Jun 2025

Fred

Too many trip hazard . Water everywhere easily to slip over

Over populated with guest
Seating queuing up to eat
People holding tables too long instead off moving
Children around food areas containing food not using clean glasses and there used plates to re serve themselves

Business_and_leisure Partner

10/10

Exceptional

24 Jun 2025

DANIEL

We chose Solea because we were visiting relatives that live nearby. We didn’t come for the water park facilities but my children enjoyed the infinity pool and the beach. The breakfast buffet was a great way to start the day. Our room faced the adjacent neighborhood so we were serenaded by bad karaoke in the evening and roosters crowing in the morning. It didn’t bother us. We knew it was all part of the experience.

Leisure Family

8/10

Excellent

22 Jun 2025

Edmund

They have pools but walkway are very slippery because there are no carpet on the floor. It will be a lawsuit if someone gets hurt.

Leisure Family_with_children

10/10

Exceptional

21 Jun 2025

stephen

Children friendly

Leisure

10/10

Exceptional

15 Jun 2025

Alvin

It was amazing.

Partner

10/10

Exceptional

23 May 2025

Kurt

I could hear roosters.

4/10

Poor

18 May 2025

George

Poor condition of room.
Missing items in room such as towels

Leisure Partner

6/10

Pleasant

09 May 2025

Evangeline

Surprised!

Check in experience was not good. Line was very long but only 2 counters were available. Then our room was not ready and we waited for nore than one hour then we had to line up again to get our room key. And because this was a Saturday - the whole resort was like a marketplace - very noisy and chaotic. When we got to our room - you can still hear the noise from the pool area. It was too NOISY! Not ideal at all. Breakfast line was also very long - well only one restaurant for whole resort.

Partner

10/10

Exceptional

30 Apr 2025

Myra

I like the family vibe of the place and staffs were very helpful.

6/10

Pleasant

30 Apr 2025

Raquel

Last time I stayed there it was great, had so much fun with the family. This time I notice that the cleanliness of the facility needs some action. The inflatable was dirty and smelly in some parts of it, garbage from the 3rd floor by the elevator was smelly then some parts where the sewage was smells as well. Saw a small roach at the buffet and the bathroom doesn’t have mats, they only give 2 towels that’s it, no hand towel or face towel. It gets slippery which is very dangerous. I wish they’ll take care of the issues coz it’s really a great place for families to bond. Anyways the staff were all so friendly and helpful!

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

Juveline

Amazing

Amazing.

Friends_and_family Family

2/10

Poor

19 Apr 2025

luisita

Until now

10/10

Exceptional

04 Mar 2025

Lorelie

Very nice place to stay. Very clean.

Family_with_children

6/10

Pleasant

30 Jan 2025

Laura

The property was located very remotely. The area surrounding it was very poor and there was nothing to do around the hotel. In the \"city view\" room I was given you heard roosters ALL DAY long!! I ended up upgrading my room so as not to go insane. The rooms themselves could use a deep cleaning. The bathroom configuration was strange and dangerous if you were not steady on your feet.
The food was good and the staff were very kind.

Leisure Friends

8/10

Excellent

24 Jan 2025

Divina

Our stay was fantastic! The food at the restaurant has so many options. We enjoyed the pools, the indoor playground and the beach! The staff were wonderful!

Leisure Family_with_children

10/10

Exceptional

16 Jan 2025

Philip

Excellent staff!!

Leisure

10/10

Exceptional

13 Nov 2024

Redentor

A fantastic resort to stay at! Breakfast Buffet options were amazing! All Staff Members made you feel very welcome! Only wish that the rooms had more towels to use like face towels. Not a huge deal as you can always contact the desk for more. Beds were very comfortable! Overall experience was terrific! Highly recommended when looking for a place to stay in Cebu!

Leisure Partner

10/10

Exceptional

01 Nov 2024

Philip

Awesome staff!

Leisure

10/10

Exceptional

30 Oct 2024

Cheryl

Solea has a lot to offer and also expensive. They would not allow anybody in your room to visit. They want you to pay 2,500 per head even though I told them I just want my sister to watch my infant so we can get a massage. They have strict policy and we end up not getting a massage.

Leisure Family_with_children

6/10

Pleasant

27 Aug 2024

Daniel

Had extra charges for things not explained in on line registration.

Leisure Family

10/10

Exceptional

08 Aug 2024

Julio

Good

10/10

Exceptional

30 Jul 2024

CHARLES

One of the better resorts I've stayed in. Great place for family. 9 pools at your disposal. Beautiful beach area and a floating water park. Great value for your money. Will definitely stay here again.

Leisure Family

2/10

Poor

29 Jul 2024

Krystle

I regret staying here for 3 nights. Bathroom was dirty. Their water in the shower is salty as well as the sink water causing my skin to react such as hives. The staff was also inconsistent. I had such a miserable time. I wouldn’t recommend this resort. Too busy, noisy, dirty & bad customer service.

Leisure Family

8/10

Excellent

17 Jul 2024

Mai

Limited transpo

6/10

Pleasant

31 May 2024

Chinkee

Room is clean but the shower/toilet are not so clean..towels including bath mats needs to be replaced ASAP.. its like using a dirty rug.. I see them clean the pool but it’s cloudy looking. Buffet is good except that it is very salty for my taste. Staff are very friendly and attentive. Location is around a busy neighborhood not what I expected.

Family_with_children

4/10

Poor

20 May 2024

Virbert

too much noise from other rooms, its not sound proof.

Leisure Partner

8/10

Excellent

09 May 2024

Eric

Food is expensive. Daughter loved the water slides.

Leisure Family_with_children

10/10

Exceptional

07 Apr 2024

Gina

Attentive staff, so many pools, water park, and white sand beach. Great breakfast buffet. Enjoyed my stay and would highly recommend it.

Leisure Family

4/10

Poor

07 Apr 2024

Chris

Way over priced , false advertising, they want to charge you for everything. A slice of cheesecake $1500 pesos, 4 seasons juice $250 pesos etc. save your pesos and go some where Eldo, not worth we normally stay at high end resorts but this is no where to the standard

Leisure Partner

10/10

Exceptional

01 Apr 2024

Louriza

Lifeguards are so quick is responding and your things are safe even you left around

Leisure Family_with_children

10/10

Exceptional

05 Mar 2024

Rosendo

Awsom people Awsom staff, thank you for making our stay wonderful

Leisure Family_with_children

2/10

Poor

03 Feb 2024

Mchale

Rooms are not properly maintained. crews in front desk did not give me enough time to check out when i have 3 toddlers and a pregnant family member while they gave us hustle when we check in and gave us a dirty rooms so i decided to upgraded to their old building which is facing in their “ sea view “ while the old building hasnt been updated or remodeled.

Leisure Family_with_children

6/10

Pleasant

28 Jan 2024

Ricky Dean

To be honest I didn't find anything about the property I liked other than drinks at the bar. Many things about the property I did not like. But it is very popular with a lot of people so take it or leave it. But will not come back.

Leisure Family

6/10

Pleasant

06 Dec 2023

RITCHIE

Property is huge and beautiful. Great food and wonderful hospitable service at earth restaurant. Beautiful selection of pools. Check in was long and they could not find my reservations via Expedia. I waited 30 minutes until everything was sorted out. It was disappointing - but overall experience at the facility was great. Room was comfortable, clean and great view. Rate 4 stars. ♥️

Business_and_leisure

8/10

Excellent

10 Nov 2023

Mark

Beautiful resort with numerous pools to choose from.
The restaurant was great with plenty of entree options for breakfast and dinner. The rooftop restaurant offered a wonderful view of the city at night and even more scenic ocean view at sunset. The staff are great; professional, uniformed, and assistive to the customer's needs.
My only complaint is the cosmetics of the rooms. Some of the mirrors look very old and peeling. Some of the caulk in the bathrooms are also peeling. Overall, the hotel is wonderful and would recommend to anyone wanting a secluded location.

Leisure Friends

6/10

Pleasant

21 Oct 2023

joseph

Check-in process was long and have to wait more that 20mins to get out room. Room aircondition was dripping water during the night and did not function well.

Staff was excellent, propery needs to be maintened well.

Business_and_leisure Partner

4/10

Poor

13 Jun 2023

Miguel

I was disappointed at the frontdesk as soon as I checked in.There was nonline at all but both frontdesks were looking down not checking almost ignoring me on the line.Their website does not work so I booked with Expedia.They asked for the email confirmation from Expedia so I showed the expedia app but that wasn’t enough she had me pull the email so I did as if I had no reservation or they never received the reservation from Expedia. I asked to be upgraded but for some reason it took them a while to figure out that there wasn’t any available so I decided to add a room so there were 4 adults and 2 toddlers but I was only given two waterpark tickets which I do not understand so I asked her how is that possible because I can’t just leave a 4 and 2 year old on their own so she said you have to pay extra 600 php or take one kid at a time like what???!!
The rooms were so basic it does not even have a usb charger, the rfloors were sticky like it wasn’t mopped.One of the rooms has very bad cable signal, it was in and out of cable the chanels were so pixelated.The breakfast was so chaotic! We asked for bottled water and we were told to buy outside where they sell popcorn rightoutside the restaurant but we ate at 7 so it was still closed. This hotel is too expensive for what it can offer on top of that the staff I dealt with meh! Never coming back and I do not recommend the property!

Leisure Family_with_children

8/10

Excellent

26 Jan 2023

Rand

Liked the selection of swimmimg options...

Restaurant rather pricey and service was very slow evening of my visit

Leisure Self

4/10

Poor

11 Dec 2022

brett

Plenty of pools for the adults and kids. There inflatable water park looked like fun but wasn’t for us. I wouldn’t recommend for an older person. There is construction going on a new addition to the water park which will be nice upon completion. Beach disappointment, hot water in your room only early in morning or late at night. My reservation was for 3 people, only gave 2 towels. No hand towels or wash clothes. The food had a very good variety but for me wasn’t anything I would write home about. The free breakfast was pretty good but very over priced for dinner and not worth it in my opinion. My hamburger was not cooked and the bacon was not cooked either. Watch your step on the wet tiles. You can very easily slip and fall. One last thing. They offer shuttle service to pick you up at airport. But they don’t offer a shuttle return trip to airport. Taxi only and an extra 100 peso for taxi to come to resort. Every time taxi ride was different price. I took a taxi from airport. I don’t advise this. Arrange for a shuttle. When we tried to get a taxi all the drivers played dumb and said they didn’t know where resort was. I think about the 8th taxi took us. Of course he could have taken us a shorter route but still only cost us 360 php Trip from resort to airport cost us 600 php. So beware of taxi cab drivers. Always ask how much first. All in all enjoyed our stay, just not the food or transportation to and from. Won’t stay again.

Leisure Family_with_children