Home2 Suites by Hilton Columbia Downtown

8/10

Excellent

06 Apr 2026

Margaret

Silverware needs to be replaced. No forks. No saucers.

Self

6/10

Pleasant

02 Apr 2026

Tracey

My stay was ok. I had to call to the desk as the bathroom had no faucet and the door did not close properly. Breakfast was fair, not great

Family

8/10

Excellent

22 Mar 2026

Allison

Having two separate properties in one building caused confusion re breakfast and check-in/check-out

10/10

Exceptional

21 Mar 2026

Faysal

Friendly staff

Family_with_children

4/10

Poor

18 Mar 2026

Carlos

The room was dirty. I was supposed to check in at 3 o’clock. I didn’t check into my room till about 3:30 4 o’clock the reason because it’s because the room was not vacant ready. Their room was rushed at the bathroom was dirty. The tub was dirty. I called downstairs the front desk and it took them almost 2 hours to bring me new sheets. This was very heartbreaking to see because I’m not from South Carolina. I’m from Washington DC and I was looking for the southern hospitality. I asked to speak to a manager multiple times and was told that the manager is not available he or she went home for the day. I will never seen this Hotel again.

Business

8/10

Excellent

11 Mar 2026

nikki l,

Breakfast was bare due to the college baseball team hitting it at same time

Family

10/10

Exceptional

11 Mar 2026

carlos

I like the hotel.

8/10

Excellent

02 Mar 2026

Tina

Our room was not cleaned/no fresh towels after our first two nights but when we advised the housekeeper, she was very quick to give us new towels and empty our garbages.

Family

2/10

Poor

01 Mar 2026

Stephanie

I could not check into my room until 7:30pm. No rooms were ready and I had to sit in the lobby and wait until after 7:30pm to check in. The rooms were not clean. I stayed 3 nights and never had room service come at all. I had to go to them to get clean towels and wash cloths. There was never any staff at the front desk. Had to go to the other side of the hotel every time we needed something

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Christy

Was told upon check-in that there was no hot water

10/10

Exceptional

24 Feb 2026

Brent

Room was clean.

8/10

Excellent

22 Feb 2026

Jim

Room was clean and comfortable. Staff was friendly, courteous and helpful.

2/10

Poor

15 Feb 2026

Ivy

We arrived around 5pm, check-in online before arrival. When checked in at the front desk to get physical keys and we were assigned a room that people were already in. After walking in on people, we went downstairs and ended up waiting over an hour to be reassigned. Then we were placed in a disability room (we purchased a king suite). The toilet was clogged and the blinds didn’t work well. Check out was at 11 the next morning, but around 9:45 am we had house keeping come into our room while we were still in bed. The front desk was so backed up when we left we couldn’t buy waters for the road. Overall, this was the worst Hilton stay I’ve ever experienced.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Alison

The staff was exceptionally courteous and did everything they could to improve our stay. However, we had to wait almost an hour past our check in time before a clean room became available. Once we were in our room, it was clear that the housekeeping staff had been in a hurry as the bathroom had been cleaned but not well (debris from previous guests on floor, hair in bathtub). On top of that, the fan on the ac/heat unit was so noisy that we had to turn the entire unit off at the breaker.
Maybe the hotel was slammed at the last minute and miscalculated the need for staff but overall, it was disappointing.

Partner

2/10

Poor

14 Feb 2026

Isabella

Dirty rooms, people trying to enter my room late at night, etc. I hope to call Expedia to discuss th refund the hotel tried to give me.

Leisure Self

8/10

Excellent

08 Feb 2026

Kandra

Staff was very friendly and helpful .

8/10

Excellent

25 Jan 2026

D'Aunya

Room was clean, space and complimentary waters and popcorn were given during check in which was a nice touch. Area was nice but did have a few homeless people nearby which is expected in downtown but it did not affect my stay. Breakfast was as expected. Overall it was a good stay and the indoor pool was convenient during colder stays.

Business Self

10/10

Exceptional

21 Jan 2026

tarshish

The accommodations were perfect! Great area!

Leisure Family

4/10

Poor

18 Jan 2026

Donna

While the lobby was well kept, our room was lacking. The dishwasher was dirty on the outside, and I wiped down the shelves and counters myself. The shower wasn’t overly clean, and their bottles of hand soap and body wash was empty. You could tell it had been been for a while, as the body wash was facing the sink outside instead of the shower. The garage disposal wasn’t working and started smelling as the food from previous visits started coming up. Maintenance did respond quickly, however. When o went to go make a coffee, the cream was bad. The breakfast was sub par. However, Martin was very friendly and made sure everything was tidy and stocked.

After having spent 1 night previously at the Home 2 Suites in Columbia, IRMO, the difference was apparent. They were spotless, with a bigger and better variety of breakfast.

The best part was Martin, the

Leisure Family

4/10

Poor

03 Jan 2026

James

Breakfast was excellent and the breakfast staff was friendly, helpful, efficient

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Shonta

Everything about this stay was perfect!

Leisure

10/10

Exceptional

25 Dec 2025

assunta

Great visit

Leisure

10/10

Exceptional

22 Dec 2025

Sheyla

The room was spotless and customer service was on point.

10/10

Exceptional

11 Dec 2025

Rodney

Perfect

10/10

Exceptional

09 Dec 2025

Trina

Had a very nice stay. Staff was very pleasant.

10/10

Exceptional

16 Nov 2025

Kelisa

Everything was great 👍

Self

10/10

Exceptional

12 Nov 2025

Tamika

The rooms were very spacious, comfortable, and clean.

Friends_and_family Family

4/10

Poor

07 Nov 2025

jan

Check-in was delayed for 2 and a half hours past posted time of 3 pm, as the lobby filled with 20 or so other travelers also waiting for rooms to be cleaned. Getting to room after 5:30 when in town for a specific evening event was very frustrating and the staff were not friendly and did not offer any updates. Customer service training desperately needed. We did track down the manager on our own and she gave us breakfast buffet tickets for the not-free side of the property. Breakfast was the bright spot of our stay. The dining manager went out of his way to accomodate our vegan and gluten-free friend.
Cleanliness of room was very bad. The tiled entryway/kitchenette area was sticky and slippery. Wiped the floor with a bath towel which revealed that the floor was very dirty. Our friend had a full bag of stinky garbage that had been left under the sink. I started to use the Keurig in the morning but water was standing. inside the reservoir with hair or lint floating in it.
The room, had it been clean, was very nice despite one chair that was in pretty bad shape.

Leisure Family

6/10

Pleasant

13 Oct 2025

Roger

Some of your staff was not all

Business Partner

4/10

Poor

01 Oct 2025

MARIA

Room service really bad I stayed for 3 nights they only clean the beds one time I have to asked for toilet paper
I don’t recommend this hotel
Staff service ok

Family

2/10

Poor

29 Sep 2025

Kathrine

Bed Bugs

I tried mutltiple times to contact this hotel and every phone number and email has gone unanswered. My room had bed bugs and i was eaten alive and had to see the doctor on my return trip home. No response from hotel

Business

4/10

Poor

27 Sep 2025

Rosio

Restroom act they didn’t want to flush

8/10

Excellent

28 Aug 2025

Heath

would have like better breakfast options

Leisure Family

2/10

Poor

09 Aug 2025

Kartik

This is horribly maintained Hilton Home2Suites. Check in staff will not communicate anything including right breakfast time. Had maintenance call twice at front desk for no water in basin and never got maintenance. WiFi was out for 2 days and front desk was trying to convince me it was weather related. Parking is paid even though you park 2 blocks out, and this is not listed in Expedia. Breakfast is a joke and not worth staying at this hotel. Never am I staying at this one

Leisure Family

6/10

Pleasant

09 Aug 2025

Heather

charged $13/day for parking and no room keys so we were told to head up to our rooms and maintenance would meet us there to let us in. We waited 25 minutes and no one showed. Had to go back down to checkin desk and ask when they were coming. Waited another 5-10 minutes and they finally showed up. Lady at checkin never apologized or offered anything for the inconvenience.

Leisure

10/10

Exceptional

22 Jul 2025

Gregory

I arrived around 9 pm hoping to get into bed without delay. Unfortunately the room they gave me was not cleaned to my surprise. I had to go back to the reception and it was ok the second time around.
When I went to open the curtains in the morning, I stepped into the wet carpet around the AC unit.
Otherwise the room is comfortable, clean and has everything you need to longer stay.

Leisure Family

6/10

Pleasant

20 Jul 2025

Richard

Disappointed the pool was closed seven days a week

One of the main reasons I booked this hotel with access to a pool. And it was closed for maintenance during my entire state.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2025

David

Great service by Darby and Bre.

6/10

Pleasant

06 Jul 2025

Roger

The property was okay, What I didn't like is that the refrigerator was not working it was cold up top and the bottom was not maintenance came couldn't understand what I was saying didn't speak English and he said it was working fine I was very disappointed in my service

Business_and_leisure

8/10

Excellent

27 Jun 2025

Sherry

There was only one extra roll of bathroom tissue. I had to go down to the front desk to get more. There was not a desk chair or any hangers.

Friends_and_family Family

8/10

Excellent

25 Jun 2025

Michael

Nice hotel

Business_and_leisure Self

8/10

Excellent

24 Jun 2025

Carl D

Downtown Columbia Visit

The hotel is located in a great spot, the parking can filled up quick, especially if you leave later and night and come back. Not as big of a breakfast spread that other Home 2 suites offer. Only issue with our room was that the body wash and shampoo bottles attached in the shower were completely empty and needed to call to get new ones, other than that a great stay.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Robert

Great Location, safe and clean.

Business_and_leisure Family

4/10

Poor

07 Jun 2025

Verified traveler

The room had a bad smell, even though it states the cleaning is done every other day it was only done once after a long weak stay. We did request the room to be cleaned but it was only done once.

The person in the breakfast area was very kind and nice during our stay.

Business

8/10

Excellent

27 May 2025

Bernadette

The property itself was great, clean and welcoming. The staff was top notch, friendly courteous and very helpful. Day and night shift. Great breakfast selection and friendly cook staff.
Parking can be a bit concerning with the dual hotels, fills up fast, but staff made concerns less of a factor when questioned about sfaety.

Leisure Self

8/10

Excellent

04 May 2025

Reginald

Very nice hotel and quiet

Leisure Family_with_children

10/10

Exceptional

01 May 2025

Whitney

Great

Business

8/10

Excellent

27 Apr 2025

david

They had the free breakfast and a separate breakfast buffet to pay for. Neither were clearly marked so made for some confusion.

Leisure

10/10

Exceptional

07 Apr 2025

Verified traveler

Friendly staff, good location, good breakfast - very comfortable stay.

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Vicki

Great weekend

Good trip to Columbia. Bed was comfortable and room had everything we needed. Coffee downstairs was delicious. Close to everything.

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

Lynn

Clean room and friendly staff.

Leisure Family

4/10

Poor

05 Apr 2025

tamara

The shelving hadn’t been dusted in ages. There was a musty smell. Lampshades still had plastic wrap on them. Shower was dirty.

8/10

Excellent

24 Mar 2025

Marlana

Great location to University, could have been more clean and pet smell in room.

Leisure Family

6/10

Pleasant

17 Mar 2025

Karoline

My bedding was still dirty. The staff did work to make it right

Partner

10/10

Exceptional

27 Feb 2025

Robert

We had a lovely stay.

Business_and_leisure Pet

10/10

Exceptional

22 Feb 2025

Michelle

The staff was great. They checked us in quickly and easily; they were accessible and helpful whenever we needed help or had a question.

Leisure Pet

10/10

Exceptional

15 Feb 2025

John

Pro: Convenient to where we had to go.

Con: Parking lot was very full and had to park in tight spot between two vehicles (with a 2020 Ram 1500).

Leisure Pet

2/10

Poor

15 Feb 2025

Dan

Cold eggs and egg sandwiches at breakfast

The worst shower I've ever used the pressure was so low. It took a long time to get hot water or the soap off. Worn out vinyl armrest on the one comfortable chair in the room. Sticky cabinets with a sink that drains so slow it would back up

Self

10/10

Exceptional

06 Feb 2025

Zuhairah H

Quiet and comfortable

Leisure Partner

2/10

Poor

26 Nov 2024

Verified traveler

Not well kept up, not clean enough, and no hot water during my entire stay… unacceptable

Business

6/10

Pleasant

17 Nov 2024

Laurie

Staff was pleasant and location was pretty good. I wish more attention to details would have been provided. Breakfast was supposed to be available until 9 but both mornings I went down for just coffee around 8:30-8:45 and coffee had run out. When I asked for coffee I was told “that’s it for the day if we are out.” When I went to my room to make coffee the creamers provided were old, sour and chunky!!! Went to take a shower and BOTH shampoo and conditioner pups were empty. Went to shower second day and there was no hot water. None of this was “trip ruining” but just frustrating.

Friends_and_family Family

4/10

Poor

27 Oct 2024

Jackie

The lobby of the hotel was nice and clean, but when we entered our room it had a weird smell to it and we noticed that both of the sheets on the beds were dirty (covered in hair and had fresh stains).
We told the front desk and they changed the sheets immediately. We also had to ask for more toilet paper because they left our room with only a few sheets on the roll. At 4am and at 6am a very loud alarm went off in our room and kept us awake. Upon telling the staff they did not seem surprised, and told us they would look into it. Pretty disappointed with this experience to say the least, wish we would have stayed elsewhere.

Leisure Family

8/10

Excellent

15 Sep 2024

Christopher

I liked the room and how you had a full kitchen set up and it was convenient to everything.

Leisure Partner

6/10

Pleasant

08 Sep 2024

Edgar

The AC was too big for the room . It was dangerous to pass through at night in the dark to go to the bathroom.

8/10

Excellent

26 Aug 2024

Betsy

Hotel was clean, beds comfortable!!

Family

4/10

Poor

08 Jul 2024

ALBERT

We liked that we were able to have our dog with us.

we were put into a room that had not been cleaned.
Once we were moved There wasn't any coffee but decafe, to few towels.
The carpets were stained in the room and the hall way carpets were stained

Leisure Pet

6/10

Pleasant

15 Jun 2024

Donna

Waited 5 minutes at check-in desk for someone to help us.

Only 3 pillows on bed for couple

Partner

8/10

Excellent

13 Jun 2024

Kevin

Overall stay was positive, breakfast not so much

The location was excellent, room was clean and comfortable. Check in went well and the man at the desk was very helpful with dining suggestions. Breakfast was subpar and the lady taking care of the breakfast station was rude and disrespectful.

8/10

Excellent

07 Jun 2024

Paola

Carrelle at the front desk was very helpful, kind and informative.

Business_and_leisure Family

10/10

Exceptional

05 Jun 2024

Regina

Size of room excellent

Business_and_leisure Self

10/10

Exceptional

01 Jun 2024

Michelle

\"

Business Self

8/10

Excellent

12 May 2024

Danny C.

Location

Leisure Family_with_children

8/10

Excellent

12 May 2024

robin

Spacious and always have refrigerator

2/10

Poor

07 May 2024

Darren

I checked in late, put my stuff away and went to bed. After 30 minutes, I felt itching/biting so I turned on the lights. I found that the bed was infested with BEDBUGS! I had to grab my stuff and flee the room. The night clerk was
Nice enough to change my room, though it was a downgrade. I had to have everything decontaminated after the trip.
NOT ONE WORD of apology or any compensation from the management of the hotel. AVOID THIS HOTEL.

Business Self

6/10

Pleasant

30 Apr 2024

June

Staff was very pleasant, but couldn't get them to freshen up our room or bring more towels after asking 4 times!

Leisure Family

6/10

Pleasant

21 Apr 2024

Verified traveler

Clean towels

Stayed 2 nights
Asked for fresh wash clothes and towels at noon, 3 pm and 9 pm never received any
Desk attendant 4/20 evening was watching a basketball game on his phone at a loud volume never turned it off when speaking to me unprofessional
He was polite however and did provide some wash clothes and toilet paper
Also had to pay to park in the hotel parking lot not a parking garage

Friends_and_family Family

10/10

Exceptional

17 Apr 2024

Karen

The hotel for the most part was great, unfortunately we onlynhad ice cold water to shower. Noone was at the front desk or answered the phone to help us.

8/10

Excellent

12 Apr 2024

Patricia

The staff was great. They gave us great recommendations for dinner while we were in town to see USC

Leisure Family

8/10

Excellent

05 Apr 2024

Janice

Very nice hotel to stay. However, the pillows were not that good. I had a hard time to sleep well all night.

Leisure

10/10

Exceptional

31 Mar 2024

Robert

This hotel was within walking distance for dinning and entertainment

Leisure Family

10/10

Exceptional

30 Mar 2024

Jessica

I loved staying at this hotel. We loved seeing the dogs and playing in the pool

Leisure Family_with_children

6/10

Pleasant

24 Mar 2024

Colleen

The bathroom was dirty. There was a car in the parking lot at 12:45 am with an alarm going off and it took the staff more than an hour to do anything about it. It made it impossible to sleep.

Leisure Family

2/10

Poor

09 Feb 2024

Emily

We made reservations 4 months ahead of time and arrived only to find that the hotel had overbooked and our reservation was moved to a different hotel. We were not notified ahead time!!! We then check in to the new hotel only to discover our two queen bed room was a one king bed. We were traveling with our kids so we needed two beds. Plus the two queen bed room was more expensive. I went to the front desk to let them know we needed a new room only to be told that THEY were booked up and that’s all they had to offer. Again we made our reservation 4 MONTHS ahead of time. They were able to provide a roll away bed. I then went to request additional towels since we were now in a room for 2 people only to be told they only had 2 towels left IN THE ENTIRE HOTEL!!! Remember this is NOT THE HOTEL we had reservations, we were moved to a different hotel without being told ahead of time, then we get a room with 1 bed when we reserved a room with 2 beds since we were traveling with our kids. Then this new hotel is overbooked and can’t provide the type of room we reserved, then when we request additional towels they only had 2 LEFT IN THE ENTIRE HOTEL!!! Our hallway had dirty washcloths on the floor and trash. This is one of the WORST experiences.

Leisure Family_with_children

6/10

Pleasant

23 Dec 2023

Mark

Website says FREE parking, it cost $12.
The website says nothing about the pet fee of $75.

Leisure Family

10/10

Exceptional

10 Dec 2023

DeAndre

A1 Customer Service

The staff here was wonderful; Yvette in particular. Whether I was coming or going, I was always greeted with a warm hello and a smile. The room was clean and the hotel is located in the middle of everything.

Business

6/10

Pleasant

10 Dec 2023

Joy

Fine for one night

They were busy and sold out so no early check in for us. The room was clean mostly but looking around, bathroom walls needed washed. Little things were in need of repair. It was fine for one night. Many sirens on the street.

Friends_and_family Friends

4/10

Poor

09 Dec 2023

Leslie

Check in was supposed to be 3 we couldn't check in till 6. Room was extremely hot when we got in it. They pnly had half a roll of toilet paper in room. No body wash in the container

Leisure Family

4/10

Poor

19 Nov 2023

Michelle

Upon check in I was offered a room on the second floor that was dated and in need of repair. I then spoke with Dylan at the front desk, who should not speak to customers given his abrupt, condescending tone, about waiting until after 3pm when more rooms would be clean and ready, no problem. When I returned to the front desk at 6pm Maria quickly found a comfortable room on the 6th floor. I do like having the kitchen amenities and larger living space for a more home like feel after a long day from my business trip. The location was convenient and within walking distance to many things locally. The bathroom is clean, smaller but updated and could use a bit more water pressure. However, overall a comfortable stay for the price. Be aware they charge a daily parking fee that I was surprised by since the cars are not garaged and I don’t believe was disclosed on Expedia.

Business Self

2/10

Poor

29 Oct 2023

Tiffany

Check in was at 3:00 and my room wasn’t ready u too 5:10. They also make you pay 13.00 to park . The breakfast was terrible and everything was dry. For the amount of money I was very disappointed . They did not try and compensate me for the 5:10 check in time.

Leisure Family

10/10

Exceptional

26 Oct 2023

Julie

Nice hotel with kitchenette.

Business Self

10/10

Exceptional

17 Sep 2023

Paulette

Impressed

Check in was easy, room was spacious, parking was convenient. Centrally located. Would stay there again.

Business

10/10

Exceptional

25 Aug 2023

Vanessa

Good in Columbia

Good Hotel we would stay again.

Partner

2/10

Poor

20 Aug 2023

Dean

Fire alarm went off in the middle of the night, and everyone had to be evacuated for no reason. Heard this was not the first time. Does it happen. Obviously this happens on a regular basis.

Family

8/10

Excellent

11 Aug 2023

dawn

Outdoor furniture was filthy!

Business_and_leisure Family

4/10

Poor

06 Aug 2023

Cleo

Parking was fine. Lobby and entrance areas were maintained. Room has a convenient kitchenette. However exiting the elevator onto the room floor was horrible. Carpet smelled old, damp. Torn curtain dividing room, room were NOT cleaned after leaving & returning. Despite calling & advising the front desk. As a Hilton Honors member, I selected this property because of the brand hence, I could not believe the Hilton brand is associated with this type of poor upkept lack of basic cleaning services. Would not return....EVER!!!!

Business_and_leisure Family_with_children

8/10

Excellent

22 Jul 2023

susan

Pros: property and room well appointed, bed and sofa very comfortable, handicap friendly to include an accessible shower, most of the staff was very friendly, room clean and updated, breakfast a real plus!

Con: poor signage on property identifying hotel (there are two hotels in the same building and when coming in one direction of Pickens Street it will say ‘Hilton Garden Inn’ and in the other direction it will list ‘Hilton Garden Inn’ and above that on the roof it will have a sign for ‘Home2Suites’. No sign where the front entrance/parking is and the entrance is hidden from Pickens street with a wall around the parking lot. $13 dollars for parking when it was not listed on the property description when I booked! I was not able to call the property to inquire about a reservation/military discount etc the call went straight to a national number who quoted an outrageous price double what was online

Business_and_leisure Family

6/10

Pleasant

20 Jul 2023

Elisa

while waiting for elevator a cockroach crawled towards the garbage , yuck. otherwise the room was nice, sort of new hotel. very roomie Home2go.

Business Family

4/10

Poor

14 Jul 2023

Colby

Random fire alarm went off in the middle of the night waking everyone. Shower not very clean. Alarm was set in my room randomly when I hadn’t touched the clock in my entire stay.

Business Self

10/10

Exceptional

26 May 2023

Leslie

Convenient

Beautiful property. Front desk staff was very attentive. No cleaning the whole time I was there. I just had to ask for clean towels and more shower products through out the week. The property was a very convenient spot for me and allowed me to walk to a lot of places.

Business

6/10

Pleasant

08 May 2023

Jodi

I made the reservation 8 months ago and 2 of our rooms were moved to the hilton garden inn side which turned out to be just fine but i was a bit annoyed at first. our room was a little rough, to be a newer hotel there were lots of poorly painted areas and grommet was missing on divider curtain; nothing that was a super big deal but the room seemed a bit tired.

Friends_and_family Family