Name: Home2 Suites by Hilton Columbia Downtown
Address: 1210 Pickens Street, Columbia, 29201, US

6/10

Pleasant

24 Jul 2026

Matthew

The rooms are big and fairly clean, and the location is good. But the pool was broken and the free breakfast was terrible.

I had a couple strips of bacon only because it was semi close to the real thing (though still thin as paper). I tried a sausage biscuit, but it was hard and the biscuit fell apart like sand when I bit into it. Then I tried oatmeal but it was all stuck on the scooper so I could barely get any to come off into my bowl. If you want food, you’re going to have to pay for the overpriced bar and grill that’s there or go elsewhere to eat.

8/10

Excellent

12 Jul 2026

NANCY

The hotel was very clean, and convenient to there surroundings, excellent staff

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Tracie

Home2Suite hotel stay was pleasant with the exception of not having the room ready at check in until after 8pm. The staff was very pleasant and helpful. Breakfast was great as well! Overall, the experience was pleasant.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Melissa

We stayed for 4 days with 4 children all ages 5 and under. We planned on staying at the hotel to relax but unfortunately they do not notify anyone that the heater in the pool was broke so it was freezing cold and we could not enjoy the pool at all. So frustrating so we went outside to sit by the fire since we were cold trying to get into the pool but that as well was broken. The staff never kept fresh hot coffee or hot water available even though its out to have. When you ask for coffee, they take forever to get it and the guy at the front desk told me to go to the bar on the other side attached hotel to get hot water even tho he could have walked into the kitchen right there but he was bothered by me asking while he was playing on his phone. The night we arrived we asked for a burner and they said they will get it but we have to provide our own pots and pans. They have a kitchen and no pots or pans? They also did not bring the burner after being asked several times. No trash can in our room. Lots of dirty diapers and no trash can.lastly, they never had breakfast out on time and one elevator of the 2 broken the entire time with football teams and softball teams staying. Took forever to get an elevator!

Friends_and_family Family

4/10

Poor

22 Jun 2026

Rachel

Dotti at the front desk was doing her best but she was getting very little help from the other workers and this place is a mess. The hotel has not been maintained and only one elevator was working, which meant it took forever to get upstairs and down. Parking is not included in the price and the breakfast is on styrofoam plates and pretty awful.

Family_with_children

6/10

Pleasant

21 Jun 2026

Stephanie

Only bad experience was there only being one elevator and a bunch of people hanging out in the parking lot on other people’s car

Partner

6/10

Pleasant

21 Jun 2026

Helen

The room was great HOWEVER waiting for and hour and a half to get checked in wasn't good. The room was not ready at 3 or even shortly after - it was after 4:30 before we got into the room. Just don't understand folks that don't explain things

Partner

8/10

Excellent

18 Jun 2026

Tamara

I didn't have any hot water in my shower, but other than that it was a nice stay

10/10

Exceptional

09 Jun 2026

John

The stay is always the best when we come to town. Great area for walking. Quiet neighborhood. The staff is incredible. From the greetings of Eric ,Kaneshia and Destiny daily were enough to know that they are great workers and enjoy the job. They all went above and beyond for our daughter’s 11th birthday.

Family_with_children

10/10

Exceptional

04 Jun 2026

Rocsuniete

It was a great stay.

Self

10/10

Exceptional

31 May 2026

John

The hotel is located in the best area for walking around and only a block from USC campus. We parked at their free parking lot and walked everywhere we needed to go. Small breakfast buffet style in the morning was a great plus before hitting the road again.

Family

8/10

Excellent

30 May 2026

Lauren

The room as the bright spot of the stay, other than the bathroom being small and the shower surround rusty and needing attention. The hallways were hot and stuffy, the internet would not connect and front desk sent me next door to the other Hilton property to ask them for a code. The room door didn’t close properly and great effort was needed to make sure it closed - I noticed other doors were not fully closed either. Breakfast was not hot or well maintained. Overall,this property is not up to par with other Home2 buildings.

Partner

8/10

Excellent

18 May 2026

Melina

Overall, I enjoyed my stay at Home2 Suites. But I will say I don't travel much so It was disappointing to hear they didnt have any rooms available at check in time. I automatically thought they meant they overbooked and Id have to find somewhere else to stay but after contacting EXPEDIA and they contacted the property they informed me the room just wasn't clean yet. Maybe if they just said that instead of we dont have a room I wouldn't have gotten so frantic. Room was clean, I did have to pay additional parking fee per night, and the area is very safe with not much traffic .

Self

8/10

Excellent

16 May 2026

Autumn

Nice places! Will visit again soon.

Family_with_children

10/10

Exceptional

10 May 2026

Keisha

Clean rooms, friendly staff and within walking distances of everything.

Self

6/10

Pleasant

27 Apr 2026

Samantha

Room was clean, smelled like fried foods or something. Breakfast was laughable

10/10

Exceptional

26 Apr 2026

Brenda

Wish the pool was heated and the food menu had more choices but was a fun time. Staff were friendly

Friends

4/10

Poor

19 Apr 2026

Sherell

I was disappointed in my room. There was mildew on my shower curtain, black hair on the bathroom floor, and the tub drain slowly drained the water out.

Self

8/10

Excellent

17 Apr 2026

Jessica

Room was not cleaned well. Sugar all over kitchen counter and long hairs all over floor. Toilet did not flush well

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Margaret

Silverware needs to be replaced. No forks. No saucers.

Self

6/10

Pleasant

02 Apr 2026

Tracey

My stay was ok. I had to call to the desk as the bathroom had no faucet and the door did not close properly. Breakfast was fair, not great

Family

8/10

Excellent

22 Mar 2026

Allison

Having two separate properties in one building caused confusion re breakfast and check-in/check-out

10/10

Exceptional

21 Mar 2026

Faysal

Friendly staff

Family_with_children

4/10

Poor

18 Mar 2026

Carlos

The room was dirty. I was supposed to check in at 3 o’clock. I didn’t check into my room till about 3:30 4 o’clock the reason because it’s because the room was not vacant ready. Their room was rushed at the bathroom was dirty. The tub was dirty. I called downstairs the front desk and it took them almost 2 hours to bring me new sheets. This was very heartbreaking to see because I’m not from South Carolina. I’m from Washington DC and I was looking for the southern hospitality. I asked to speak to a manager multiple times and was told that the manager is not available he or she went home for the day. I will never seen this Hotel again.

Business

8/10

Excellent

11 Mar 2026

nikki l,

Breakfast was bare due to the college baseball team hitting it at same time

Family

10/10

Exceptional

11 Mar 2026

carlos

I like the hotel.

8/10

Excellent

02 Mar 2026

Tina

Our room was not cleaned/no fresh towels after our first two nights but when we advised the housekeeper, she was very quick to give us new towels and empty our garbages.

Family

2/10

Poor

01 Mar 2026

Stephanie

I could not check into my room until 7:30pm. No rooms were ready and I had to sit in the lobby and wait until after 7:30pm to check in. The rooms were not clean. I stayed 3 nights and never had room service come at all. I had to go to them to get clean towels and wash cloths. There was never any staff at the front desk. Had to go to the other side of the hotel every time we needed something

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Christy

Was told upon check-in that there was no hot water

10/10

Exceptional

24 Feb 2026

Brent

Room was clean.

8/10

Excellent

22 Feb 2026

Jim

Room was clean and comfortable. Staff was friendly, courteous and helpful.

2/10

Poor

15 Feb 2026

Ivy

We arrived around 5pm, check-in online before arrival. When checked in at the front desk to get physical keys and we were assigned a room that people were already in. After walking in on people, we went downstairs and ended up waiting over an hour to be reassigned. Then we were placed in a disability room (we purchased a king suite). The toilet was clogged and the blinds didn’t work well. Check out was at 11 the next morning, but around 9:45 am we had house keeping come into our room while we were still in bed. The front desk was so backed up when we left we couldn’t buy waters for the road. Overall, this was the worst Hilton stay I’ve ever experienced.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Alison

The staff was exceptionally courteous and did everything they could to improve our stay. However, we had to wait almost an hour past our check in time before a clean room became available. Once we were in our room, it was clear that the housekeeping staff had been in a hurry as the bathroom had been cleaned but not well (debris from previous guests on floor, hair in bathtub). On top of that, the fan on the ac/heat unit was so noisy that we had to turn the entire unit off at the breaker.
Maybe the hotel was slammed at the last minute and miscalculated the need for staff but overall, it was disappointing.

Partner

2/10

Poor

14 Feb 2026

Isabella

Dirty rooms, people trying to enter my room late at night, etc. I hope to call Expedia to discuss th refund the hotel tried to give me.

Leisure Self

8/10

Excellent

08 Feb 2026

Kandra

Staff was very friendly and helpful .

8/10

Excellent

25 Jan 2026

D'Aunya

Room was clean, space and complimentary waters and popcorn were given during check in which was a nice touch. Area was nice but did have a few homeless people nearby which is expected in downtown but it did not affect my stay. Breakfast was as expected. Overall it was a good stay and the indoor pool was convenient during colder stays.

Business Self

10/10

Exceptional

21 Jan 2026

tarshish

The accommodations were perfect! Great area!

Leisure Family

4/10

Poor

18 Jan 2026

Donna

While the lobby was well kept, our room was lacking. The dishwasher was dirty on the outside, and I wiped down the shelves and counters myself. The shower wasn’t overly clean, and their bottles of hand soap and body wash was empty. You could tell it had been been for a while, as the body wash was facing the sink outside instead of the shower. The garage disposal wasn’t working and started smelling as the food from previous visits started coming up. Maintenance did respond quickly, however. When o went to go make a coffee, the cream was bad. The breakfast was sub par. However, Martin was very friendly and made sure everything was tidy and stocked.

After having spent 1 night previously at the Home 2 Suites in Columbia, IRMO, the difference was apparent. They were spotless, with a bigger and better variety of breakfast.

The best part was Martin, the

Leisure Family

4/10

Poor

03 Jan 2026

James

Breakfast was excellent and the breakfast staff was friendly, helpful, efficient

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Shonta

Everything about this stay was perfect!

Leisure

10/10

Exceptional

25 Dec 2025

assunta

Great visit

Leisure

10/10

Exceptional

22 Dec 2025

Sheyla

The room was spotless and customer service was on point.

10/10

Exceptional

11 Dec 2025

Rodney

Perfect

10/10

Exceptional

09 Dec 2025

Trina

Had a very nice stay. Staff was very pleasant.

10/10

Exceptional

16 Nov 2025

Kelisa

Everything was great 👍

Self

10/10

Exceptional

12 Nov 2025

Tamika

The rooms were very spacious, comfortable, and clean.

Friends_and_family Family

4/10

Poor

07 Nov 2025

jan

Check-in was delayed for 2 and a half hours past posted time of 3 pm, as the lobby filled with 20 or so other travelers also waiting for rooms to be cleaned. Getting to room after 5:30 when in town for a specific evening event was very frustrating and the staff were not friendly and did not offer any updates. Customer service training desperately needed. We did track down the manager on our own and she gave us breakfast buffet tickets for the not-free side of the property. Breakfast was the bright spot of our stay. The dining manager went out of his way to accomodate our vegan and gluten-free friend.
Cleanliness of room was very bad. The tiled entryway/kitchenette area was sticky and slippery. Wiped the floor with a bath towel which revealed that the floor was very dirty. Our friend had a full bag of stinky garbage that had been left under the sink. I started to use the Keurig in the morning but water was standing. inside the reservoir with hair or lint floating in it.
The room, had it been clean, was very nice despite one chair that was in pretty bad shape.

Leisure Family

6/10

Pleasant

13 Oct 2025

Roger

Some of your staff was not all

Business Partner

4/10

Poor

01 Oct 2025

MARIA

Room service really bad I stayed for 3 nights they only clean the beds one time I have to asked for toilet paper
I don’t recommend this hotel
Staff service ok

Family

2/10

Poor

29 Sep 2025

Kathrine

Bed Bugs

I tried mutltiple times to contact this hotel and every phone number and email has gone unanswered. My room had bed bugs and i was eaten alive and had to see the doctor on my return trip home. No response from hotel

Business

4/10

Poor

27 Sep 2025

Rosio

Restroom act they didn’t want to flush

8/10

Excellent

28 Aug 2025

Heath

would have like better breakfast options

Leisure Family

2/10

Poor

09 Aug 2025

Kartik

This is horribly maintained Hilton Home2Suites. Check in staff will not communicate anything including right breakfast time. Had maintenance call twice at front desk for no water in basin and never got maintenance. WiFi was out for 2 days and front desk was trying to convince me it was weather related. Parking is paid even though you park 2 blocks out, and this is not listed in Expedia. Breakfast is a joke and not worth staying at this hotel. Never am I staying at this one

Leisure Family

6/10

Pleasant

09 Aug 2025

Heather

charged $13/day for parking and no room keys so we were told to head up to our rooms and maintenance would meet us there to let us in. We waited 25 minutes and no one showed. Had to go back down to checkin desk and ask when they were coming. Waited another 5-10 minutes and they finally showed up. Lady at checkin never apologized or offered anything for the inconvenience.

Leisure

10/10

Exceptional

22 Jul 2025

Gregory

I arrived around 9 pm hoping to get into bed without delay. Unfortunately the room they gave me was not cleaned to my surprise. I had to go back to the reception and it was ok the second time around.
When I went to open the curtains in the morning, I stepped into the wet carpet around the AC unit.
Otherwise the room is comfortable, clean and has everything you need to longer stay.

Leisure Family

6/10

Pleasant

20 Jul 2025

Richard

Disappointed the pool was closed seven days a week

One of the main reasons I booked this hotel with access to a pool. And it was closed for maintenance during my entire state.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2025

David

Great service by Darby and Bre.

6/10

Pleasant

06 Jul 2025

Roger

The property was okay, What I didn't like is that the refrigerator was not working it was cold up top and the bottom was not maintenance came couldn't understand what I was saying didn't speak English and he said it was working fine I was very disappointed in my service

Business_and_leisure

8/10

Excellent

27 Jun 2025

Sherry

There was only one extra roll of bathroom tissue. I had to go down to the front desk to get more. There was not a desk chair or any hangers.

Friends_and_family Family

8/10

Excellent

25 Jun 2025

Michael

Nice hotel

Business_and_leisure Self

8/10

Excellent

24 Jun 2025

Carl D

Downtown Columbia Visit

The hotel is located in a great spot, the parking can filled up quick, especially if you leave later and night and come back. Not as big of a breakfast spread that other Home 2 suites offer. Only issue with our room was that the body wash and shampoo bottles attached in the shower were completely empty and needed to call to get new ones, other than that a great stay.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Robert

Great Location, safe and clean.

Business_and_leisure Family

4/10

Poor

07 Jun 2025

Verified traveler

The room had a bad smell, even though it states the cleaning is done every other day it was only done once after a long weak stay. We did request the room to be cleaned but it was only done once.

The person in the breakfast area was very kind and nice during our stay.

Business

8/10

Excellent

27 May 2025

Bernadette

The property itself was great, clean and welcoming. The staff was top notch, friendly courteous and very helpful. Day and night shift. Great breakfast selection and friendly cook staff.
Parking can be a bit concerning with the dual hotels, fills up fast, but staff made concerns less of a factor when questioned about sfaety.

Leisure Self

8/10

Excellent

04 May 2025

Reginald

Very nice hotel and quiet

Leisure Family_with_children

10/10

Exceptional

01 May 2025

Whitney

Great

Business

8/10

Excellent

27 Apr 2025

david

They had the free breakfast and a separate breakfast buffet to pay for. Neither were clearly marked so made for some confusion.

Leisure

10/10

Exceptional

07 Apr 2025

Verified traveler

Friendly staff, good location, good breakfast - very comfortable stay.

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Vicki

Great weekend

Good trip to Columbia. Bed was comfortable and room had everything we needed. Coffee downstairs was delicious. Close to everything.

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

Lynn

Clean room and friendly staff.

Leisure Family

4/10

Poor

05 Apr 2025

tamara

The shelving hadn’t been dusted in ages. There was a musty smell. Lampshades still had plastic wrap on them. Shower was dirty.

8/10

Excellent

24 Mar 2025

Marlana

Great location to University, could have been more clean and pet smell in room.

Leisure Family

6/10

Pleasant

17 Mar 2025

Karoline

My bedding was still dirty. The staff did work to make it right

Partner

10/10

Exceptional

27 Feb 2025

Robert

We had a lovely stay.

Business_and_leisure Pet

10/10

Exceptional

22 Feb 2025

Michelle

The staff was great. They checked us in quickly and easily; they were accessible and helpful whenever we needed help or had a question.

Leisure Pet

10/10

Exceptional

15 Feb 2025

John

Pro: Convenient to where we had to go.

Con: Parking lot was very full and had to park in tight spot between two vehicles (with a 2020 Ram 1500).

Leisure Pet

2/10

Poor

15 Feb 2025

Dan

Cold eggs and egg sandwiches at breakfast

The worst shower I've ever used the pressure was so low. It took a long time to get hot water or the soap off. Worn out vinyl armrest on the one comfortable chair in the room. Sticky cabinets with a sink that drains so slow it would back up

Self

10/10

Exceptional

06 Feb 2025

Zuhairah H

Quiet and comfortable

Leisure Partner

2/10

Poor

26 Nov 2024

Verified traveler

Not well kept up, not clean enough, and no hot water during my entire stay… unacceptable

Business

6/10

Pleasant

17 Nov 2024

Laurie

Staff was pleasant and location was pretty good. I wish more attention to details would have been provided. Breakfast was supposed to be available until 9 but both mornings I went down for just coffee around 8:30-8:45 and coffee had run out. When I asked for coffee I was told “that’s it for the day if we are out.” When I went to my room to make coffee the creamers provided were old, sour and chunky!!! Went to take a shower and BOTH shampoo and conditioner pups were empty. Went to shower second day and there was no hot water. None of this was “trip ruining” but just frustrating.

Friends_and_family Family

4/10

Poor

27 Oct 2024

Jackie

The lobby of the hotel was nice and clean, but when we entered our room it had a weird smell to it and we noticed that both of the sheets on the beds were dirty (covered in hair and had fresh stains).
We told the front desk and they changed the sheets immediately. We also had to ask for more toilet paper because they left our room with only a few sheets on the roll. At 4am and at 6am a very loud alarm went off in our room and kept us awake. Upon telling the staff they did not seem surprised, and told us they would look into it. Pretty disappointed with this experience to say the least, wish we would have stayed elsewhere.

Leisure Family

8/10

Excellent

15 Sep 2024

Christopher

I liked the room and how you had a full kitchen set up and it was convenient to everything.

Leisure Partner

6/10

Pleasant

08 Sep 2024

Edgar

The AC was too big for the room . It was dangerous to pass through at night in the dark to go to the bathroom.

8/10

Excellent

26 Aug 2024

Betsy

Hotel was clean, beds comfortable!!

Family

4/10

Poor

08 Jul 2024

ALBERT

We liked that we were able to have our dog with us.

we were put into a room that had not been cleaned.
Once we were moved There wasn't any coffee but decafe, to few towels.
The carpets were stained in the room and the hall way carpets were stained

Leisure Pet

6/10

Pleasant

15 Jun 2024

Donna

Waited 5 minutes at check-in desk for someone to help us.

Only 3 pillows on bed for couple

Partner

8/10

Excellent

13 Jun 2024

Kevin

Overall stay was positive, breakfast not so much

The location was excellent, room was clean and comfortable. Check in went well and the man at the desk was very helpful with dining suggestions. Breakfast was subpar and the lady taking care of the breakfast station was rude and disrespectful.

8/10

Excellent

07 Jun 2024

Paola

Carrelle at the front desk was very helpful, kind and informative.

Business_and_leisure Family

10/10

Exceptional

05 Jun 2024

Regina

Size of room excellent

Business_and_leisure Self

10/10

Exceptional

01 Jun 2024

Michelle

\"

Business Self

8/10

Excellent

12 May 2024

Danny C.

Location

Leisure Family_with_children

8/10

Excellent

12 May 2024

robin

Spacious and always have refrigerator

2/10

Poor

07 May 2024

Darren

I checked in late, put my stuff away and went to bed. After 30 minutes, I felt itching/biting so I turned on the lights. I found that the bed was infested with BEDBUGS! I had to grab my stuff and flee the room. The night clerk was
Nice enough to change my room, though it was a downgrade. I had to have everything decontaminated after the trip.
NOT ONE WORD of apology or any compensation from the management of the hotel. AVOID THIS HOTEL.

Business Self

6/10

Pleasant

30 Apr 2024

June

Staff was very pleasant, but couldn't get them to freshen up our room or bring more towels after asking 4 times!

Leisure Family

6/10

Pleasant

21 Apr 2024

Verified traveler

Clean towels

Stayed 2 nights
Asked for fresh wash clothes and towels at noon, 3 pm and 9 pm never received any
Desk attendant 4/20 evening was watching a basketball game on his phone at a loud volume never turned it off when speaking to me unprofessional
He was polite however and did provide some wash clothes and toilet paper
Also had to pay to park in the hotel parking lot not a parking garage

Friends_and_family Family

10/10

Exceptional

17 Apr 2024

Karen

The hotel for the most part was great, unfortunately we onlynhad ice cold water to shower. Noone was at the front desk or answered the phone to help us.

8/10

Excellent

12 Apr 2024

Patricia

The staff was great. They gave us great recommendations for dinner while we were in town to see USC

Leisure Family

8/10

Excellent

05 Apr 2024

Janice

Very nice hotel to stay. However, the pillows were not that good. I had a hard time to sleep well all night.

Leisure