Name: Hilton Garden Inn Columbia Downtown
Address: 1200 Pickens Street, Columbia, 29201, US

2/10

Poor

03 Aug 2026

Mark

We did not have any hot water and because we stayed only one night they would move us to a room that had hot water so we took cold showers! Will never stay here again! When we ate breakfast at hotel I had to pay for mine but hotel employee in kitchen was serving their family for free. Not good! Need a new staff and GM!

2/10

Poor

02 Aug 2026

Jan

Family reunion ruined due to poor management and horrible staff, rooms and food.

Filthy room, no garbage can liners. I had to clean bathroom myself.

Staff was rude and a member of my family was told “then leave B&$ch! By staff member.
The police had to be called to remove former employee.

Pool was closed we did not have notification until check in.

The food that was supposed to be catered was absolutely disgusting and they ran out of food!

Manager Eric was never available and this was by far the WORST stay ever. Hilton needs to pay more attention to the franchises, because they are destroying your brand.

Don’t even think of booking this place.

10/10

Exceptional

31 Jul 2026

Kedeivera

We slept on clean sheets but the bed it self was dirty. The wait for a room was terrible and unprofessional.

10/10

Exceptional

30 Jul 2026

Julisa

The property was in excellent condition by cleanliness and had all type of amenities in the bathroom. I loved the environment. I will be going back again

8/10

Excellent

28 Jul 2026

Jess

The pool was closed every day.

4/10

Poor

27 Jul 2026

veronica

The room was decently clean but I've definitely seen it cleaner. The breakfast was not worth the money. Go to one of the restaurants in the area. The staff kept saying sorry for the inconvenience of the pool being closed all weekend, my room being oddly moist even when I had the air on 67° and my mini fridge had a bunch of ice buildup.

10/10

Exceptional

25 Jul 2026

Monique

Hotel was very c!San staff was great

6/10

Pleasant

19 Jul 2026

Stacy

The pillows on the bed were terrible. Lotion and body wash containers were almost empty. Requested replacement containers on my way out and when I returned only found the body wash no lotion. I had to go back down to the front desk and ask again then someone brought a bottle up.

Self

10/10

Exceptional

17 Jul 2026

BRENDA

They should check and fix elevators they have a horrible noise. They should make sure all rooms once clean have the heat turned off. They should fix all ice machines only one was working on 3rd floor. They should clean the bucket water more often when cleaning floors. Also we needed a dog free room and it seemed no one knew what rooms they were.

Family

10/10

Exceptional

12 Jul 2026

JACQUELINE

I thought the breakfast was too expensive. We ate breakfast elsewhere.

Partner

10/10

Exceptional

04 Jul 2026

Myra

Very clean and quite room

Family

2/10

Poor

30 Jun 2026

Brandon

When I got the hotel around 5:00 pm, my room was not ready. I did not receive my room until after 7:30 p.m.

I was not the only one. There was a whole group of people that did not get their rooms at a decent time frame and they had to wait in the lobby. Other received some type of voucher for the wait, I did not receive anything.

Business Self

2/10

Poor

28 Jun 2026

Kathleen

Hotel charged me for the stay even though hotels.com had already charged me. What a pain.

10/10

Exceptional

22 Jun 2026

William

Great customer service able to extended checkout without hassle, breakfast I didn’t get to thought it ended at 11 not 10am but great stay!

Partner

4/10

Poor

20 Jun 2026

Zhong

About facility: The noise from outside can be heard fairly clearly. That is bad to get a good night rest. The toilet cover is very loose and move around readily. The shower floor is slippery and I fell twice during the shower.

About staff: Checking-in experience (we arrived about 5pm) is a brand new for me: Three times the lady told me (I went to her and ask) to wait for seconds (she said she will contact the room keeper to see if the room is ready, but waited about one hour without getting any positive response). I then went for dinner outside (put all luggages back to car again) and came back at about 8pm. At that time I got the room key). Never got such experience for my hotel check-in in many years.

Family_with_children

10/10

Exceptional

20 Jun 2026

Alexander

Very clean, very comfortable, extremely helpful staff. Front desk manager went above and beyond for me. Highly recommend it

Self

6/10

Pleasant

12 Jun 2026

Amber

Overall decent stay. Clean rooms and bathrooms

Family

2/10

Poor

11 Jun 2026

Kaicee

Upon both check in and check out, no one was anywhere to be found for 10+ minutes. It seems like the front desk staff take breaks and just disappear, leaving no one to man the desk. Staff was odd, not friendly, and it was just not a pleasant experience customer service wise. The hotel was pretty dated. Would not stay here again.

Partner

10/10

Exceptional

07 Jun 2026

Patricia

Rooms were clean beds were comfortable, staff friendly and dog friendly

Pet

8/10

Excellent

29 May 2026

Willie Menia

Staff was very friendly and t

Self

10/10

Exceptional

19 May 2026

Linda

Staff were wonderful. Ladies would like better lighting in the bathroom. Hard to see when putting on makeup.
Overall, it was very nice.

4/10

Poor

19 May 2026

James

My biggest complaint is that there were bugs(roaches) in the first room we were assigned to. The staff was able to relocate swiftly after we notified them.

Family

2/10

Poor

16 May 2026

Jesse

Three staff ignored the waiting line for check-in while one kiosk was tied up with resolving a guest issue.
There was no body wash or shampoo in the bathroom dispensers.
The toilet made a horrible groaning noise every flush.
Hardly deserves the name Hilton.

2/10

Poor

13 May 2026

Lisa

Do not know never checked in arrived early hoping to get into room no chance they were rude and unhelpful

Friends_and_family Family

6/10

Pleasant

11 May 2026

Dennis

For 500 dollars a night plus PARKING , w NO free coffee or breakfast is a rip off ! Did not have coffee pods for in room coffee. Broken ice machine for entire 3 night stay on floor 2 !!!

Partner

2/10

Poor

09 May 2026

Matthew

Made a reservation through Expedia, when I arrived at the front desk to check l in I was informed that they had no rooms available and were unwilling to look into it. The front desk associate was arrogant and showed no interest in making it right. 0 stars

Partner

10/10

Exceptional

04 May 2026

Charles

yes

Friends_and_family Family

8/10

Excellent

03 May 2026

Valerie

It was good for my visit

Partner

6/10

Pleasant

26 Apr 2026

Tawanna

Yes

Partner

10/10

Exceptional

25 Apr 2026

Julia

Staff was the kindest, most welcoming hotel staff I have ever come across. We had a mix up with our rooms in the beginning and they fixed it immediately and apologized a hundred times. They complimented our outfits at checkout, like come on!!! Rooms were clean, they have a nice bar and a small convenience store. 10/10. Would recommend.

Friends

10/10

Exceptional

21 Apr 2026

Tara

Great accommodations. Easy welcoming check in

10/10

Exceptional

18 Apr 2026

Jose

Was good place

10/10

Exceptional

13 Apr 2026

Christina

Great location close to Univ of SC. Easy parking. Clean, newer, modern hotel. Rooms were nice and there is an indoor pool, gym, and rec room. I would stay here again.

10/10

Exceptional

04 Apr 2026

Jessie

Clean, lovely staff- nice lobby bar

Family_with_children

6/10

Pleasant

20 Mar 2026

Jon

Maybe I missed it in the booking but breakfast is not included. $20 a day to have wet eggs and limp bacon. Coffee was good.

WiFi was down the entire time. This hotel shares space with Hilton Honors with working WiFi and free breakfast. Recommend if you need this location to book that side of the building.

First two nights the entire floor I was on reeked of pot. Thankfully it didn’t reach into my room.Second two nights weren’t quiet as there sounded like minor construction happening. Couldn’t tell if it was noisy people or late night repairs.

Overall unenjoyable.

Self

10/10

Exceptional

18 Mar 2026

Rachel

The staff was very friendly. The room was clean and in good condition. Our room was in the street side so it was a bit noisy at night but overall good experience.

Family_with_children

8/10

Excellent

10 Mar 2026

Edward

The only complaint is that the shower doesn’t drain.

8/10

Excellent

09 Mar 2026

Mohit

I had a pleasant stay, and the location is convenient. The front desk staff is friendly, but my room was not ready at the stipulated check in time.

Self

10/10

Exceptional

08 Mar 2026

STEPHEN

One warning, if you book through Expedia or probably any other third party they will not cancel your reservation. Other than that nice place. The lady at the check in was great. Amika? Maybe ?

Friends

2/10

Poor

03 Mar 2026

Stephanie

Check in was at 3 we didn’t get in our room until 6:15 had to get ready for our concert in the lobby since we had no time to wait

Friends

6/10

Pleasant

02 Mar 2026

ERIC

No coffee in my room besides decaf and Tea.

6/10

Pleasant

22 Feb 2026

Michael

The heater for the pool was out of service also the motel was not close to the downtown area

Partner

10/10

Exceptional

20 Feb 2026

John

Clean room, helpful staff

10/10

Exceptional

20 Feb 2026

Beverly

Always a great stay at this hotel. Courteous employees, room was very comfortable. A++

10/10

Exceptional

17 Feb 2026

Wendy

Very spacious room, welcoming staff, very clean. Had a wonderful stay.

Family

10/10

Exceptional

15 Feb 2026

Trista

The room was spotless. Staff was very courteous. Would book again

10/10

Exceptional

15 Feb 2026

Ashley

It was

2/10

Poor

14 Feb 2026

Tanya

This was the worst check in experience I’ve ever had at any hotel. It’s bad enough to leave town in time to check in when you’re told you can to then be told your room isn’t clean yet- but to have the staff say things like “I just got on shift, I don’t know what to tell you” is inexcusable. The lobby looked like a bus station with people laid out on chairs with luggage everywhere. It was like this from 3 to 6 pm, when, despite them telling me they’d call when my room was ready, I stood in another line for 20 minutes to be told it was- 3 hours after official check in time. Our event was at 7 and we had 20 minutes to get our bags in and be ready- I felt really terrible for the many people still in the lobby waiting for rooms. There is absolutely no excuse for a place to be run like this when you know exactly how many rooms there are, how long it takes to clean them, and how much staff that should take. Other staff could have helped- there had to be a better way. This is what I would expect from a $100 room- NOT a $200 room experience. I will never visit this hotel again, and wouldn’t recommend it to anyone.

Partner

4/10

Poor

14 Feb 2026

Megan

I didn't feel it was in the best area. Our room was near a very loud street that despite having 3 brown noise apps on our phones we could still hear the cars so we weren't able to get much sleep. Thankfully I bought the insurance so we could cancel our room for the net night and move to a much nicer marriott where we could walk to so much. I felt very bad for the two ladies working the front desk. They were so kind and trying so hard, but just couldn't keep up with it all. They are the only reason I'm not giving it one star.

6/10

Pleasant

10 Feb 2026

Brittany

The room was clean. However I woke up the next day with marks on my hand, arm, and back. I don’t know if it was bedbugs or spider that bite me.

Business Family

6/10

Pleasant

04 Feb 2026

Brian

Room looked clean until i opened the kurig and found a used k cup. Yuck. Had to pay to park. Ridiculous to charge patrons. Paid parking was not listed when i booked. The shower was great. Lots of hot water and a nice shower head. I did not use the pool nor room service. I also didn't eat breakfast since it was another additional charge. My biggest issue was the desk clerk continually used the wrong last name. I corrected him twice. He ignored me and continued calling me the wrong name. Made me feel like i didn't matter as a paying guest. I wouldn't recommend staying there. There's crappier places to stay. They get your name right, no pay parking and include a continental breakfast. The name thing dropped from 4 starts to 3.

Self

4/10

Poor

03 Feb 2026

Brian

Room wasn’t very clean (hair in shower) and had a strange smell.

Partner

10/10

Exceptional

26 Jan 2026

Jalisa

everything was great

Leisure Partner

10/10

Exceptional

23 Jan 2026

Randall

Property was clean. Everything was nice. CJ at the desk and Ned at the bar were excellent. Have stayed there three times in the last month. Would stay again.

Business Family

10/10

Exceptional

22 Jan 2026

Amanda

Every day here is absolutely wonderful!! the staff is great!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Shelly

The staff was amazing! The property was clean and convenient to everything!

6/10

Pleasant

15 Jan 2026

John

There was only 1 person to check in 2 hotels. Line out the door

Leisure Family

2/10

Poor

28 Dec 2025

Mikayla

Pool was nice.

Leisure Partner

6/10

Pleasant

24 Dec 2025

Robert

Noise

10/10

Exceptional

22 Dec 2025

Ilesha

Great stay

Leisure Friends

6/10

Pleasant

15 Dec 2025

lawrence

I didn't know that we had to pay for parking. $13.00 per day the cost of the rooms should have covered fully functional.

Business Self

8/10

Excellent

15 Dec 2025

Ashley

Great customer service.

Self

6/10

Pleasant

14 Dec 2025

Wells

Room fine. Cruddy view of an AC unit out the window. Great location. I still hate it when checkout in at 11am but maids knock

10/10

Exceptional

13 Dec 2025

Wilbert

Lean spacious rooms

Business

6/10

Pleasant

13 Dec 2025

Renee

Staff was petty. When I show the desk clerk my Hilton Honors # and asked for the complimentary water they provided, she took the courtesy bag of popcorn out the bag and only gave me the water. When I asked the other clerk about it, she said it was included.

Business Partner

10/10

Exceptional

11 Dec 2025

Levi

Nice, clean hotel

4/10

Poor

08 Dec 2025

Sarah

Booked a queen room that wasn’t ready when we arrived. We were told we would receive a call when it was ready. Got back after 11pm to learn that there were no queen rooms left. Staff was uninterested in answering questions and put us in a room with a bed and a pullout sofa in a different hotel property that shares the building. I can’t really review the hotel because the room we had was technically in a different one.

Leisure

6/10

Pleasant

08 Dec 2025

Norton

Curtain did not work. Hallway was 60 degrees even after reporting it. “Restaurant”serves wings and not much else. Breakfast cold bar is $10

Basically a Super 8 experience at a Hilton price.

Business Self

10/10

Exceptional

08 Dec 2025

Amanda

The room was absolutely spotless. Wonderful service and delicious breakfast!!!

Business_and_leisure Partner

8/10

Excellent

07 Dec 2025

Gina

Nice clean convenient location

6/10

Pleasant

06 Dec 2025

Julie

Dirty not well taken care of, not enough parking, no complimentary coffee…

6/10

Pleasant

30 Nov 2025

Brett

Good. Except room was ready until 5 hours after check in

6/10

Pleasant

26 Nov 2025

William

The hotel was clean and the staff was nice. The hot water was out to the entire hotel and it would have been nice to be told this before check-in. Once I complained, they offered to refund the $13 parking fee and said I would receive free Hilton Honors points. Still waiting on the points.

Friends_and_family Family

4/10

Poor

23 Nov 2025

Jesse

Only supplied with 1 bath towel, 1
face towel, and 2 wash cloths, and no bath floor towel. The hair Conditioner and body soap in the
Shower was empty. No coffee stirrers. Staff was very friendly upon check in. Ice machine on 2nd floor not working.

Friends_and_family Family

4/10

Poor

16 Nov 2025

Heath

shower didn't drain hardly at all and the coffee maker wasn't working in my room or at the front desk.

Business

8/10

Excellent

07 Nov 2025

Kristina

Very friendly clerk at checkin, room was nice. Great location, walkable to restaurants and Township Auditorium. The shower gel was empty but not a big deal. The most disappointing thing is that they charged $17 for a breakfast buffet.

Leisure Friends

6/10

Pleasant

02 Nov 2025

Crystal

The proximity to USC stadium was ideal. However the breakfast was very much microwaved, out of the box prepared and tasted as such. Even the buffet style presentation lacked effort, which was disappointing considering the cost $16+. I frequent Hilton brands across the country and was a little disappointed by comparison. Staff was polite and parking was decent however unless necessary will not be staying in the future.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Steven

Everyone was nice. The only issue we had was we never got clean towels and they never cleaned our room after staying there for five days and we asked them and they never cleaned it.

Leisure Family

8/10

Excellent

20 Oct 2025

Christy

It was convenient to downtown.

4/10

Poor

19 Oct 2025

JOSEPHINE

not too good

2/10

Poor

14 Oct 2025

Bethany

Not satisfied

When we go to the hotel around 4:45-5:00 to check in. The front desk worker said the room was not ready and could not give us a time to how long it would take. We waited around 30 minutes to get the keys to our room. When leaving the hotel the next morning, when walking out of our room there was 4-5 housekeepers standing in the hallway talking very loudly and laughing loudly. We could hear it from down the hall in our room.

Friends_and_family Family

4/10

Poor

09 Oct 2025

Ashley

I’m surprised Hilton has their name on this hotel-it is awful. The pool was closed for “maintenance.” The electronic locks coming inside from the parking lot are not operational- you have to walk around the block to the main entrance, in a bad area of town to enter. Locals visit the property at night and use the outside grills and have gatherings- it’s a mess! There were no toiletries inside the shower, we asked for replacements, front desk said she was trying to have some one bring them but only one person was able to do that!

LOUD street noise ALL night! This is a horrible hotel, stay away! i never leave bad reviews!

Friends_and_family Family

8/10

Excellent

08 Oct 2025

jennifer

The hotel was convenient to USC. They had coffee and breakfast. Staff was nice

Leisure Family

10/10

Exceptional

06 Oct 2025

Brenda

Everything was fine

Partner

10/10

Exceptional

05 Oct 2025

Telma

.

Leisure Partner

2/10

Poor

16 Sep 2025

Diamond

Not helpful

10/10

Exceptional

15 Aug 2025

Matthew

Staff was very polite and helpful.

Business_and_leisure Self

4/10

Poor

11 Aug 2025

Michael

The pool was closed for maintenance unfortunately. Apparently it has been out for over 5 months. We also got charged just to sit down in the dining area which I found to be absurd. The establishment itself is very well maintained, but lacked in other areas. Will not stay here again.

Leisure Partner

10/10

Exceptional

03 Aug 2025

james

Get location

Business Self

4/10

Poor

31 Jul 2025

Jonathan

First thing at check in they were giving water out to few choice guest that were hilton honors members. I asked for a few waters and was denied it has been 98 degrees every day here and we couldn't even get a water which is pretty sad! Also our room is just so basic 2 lights dont work and the toilet is the loudest one ive ever heard.

Leisure Family

8/10

Excellent

26 Jul 2025

Wendy

So our first room wasn’t even cleaned but the staff gave us a new room which was nice

Leisure Family

8/10

Excellent

13 Jul 2025

Alexey

The hotel was quite basic and everything felt very old. It was clean, which we appreciated, but honestly, I expected more for the price. Maybe it’s just because it’s a very small town with limited service options. We stayed one night with our child on the way to New York — it was okay for a stopover. The breakfast was very minimal.

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Catherine

Slow and unfriendly check in dirty shower

The desk person ignored me while she was waiting in the phone and even after she was done. It took a very long time to check in and she got confused about the reservation and had to go find someone to ask what to do. Just being polite would have gone a long way but it was like I wasn’t even there.

The bathroom shower was dirty also

Partner

8/10

Excellent

06 Jul 2025

Linda

Everything was wonderful except the dispensers in the shower were empty

Partner

10/10

Exceptional

05 Jul 2025

David

Love staying here I will come back

Business_and_leisure Family

10/10

Exceptional

04 Jul 2025

Verified traveler

Last-minute stay, worth it!

The reservation process went smoothly as well as check-in. The front end staff were warm and welcoming, and explained all amenities clearly. The receptionist gave me the option to choose my room based on the floors. When I changed my mind about the room that I had initially chosen (didn’t like that the HVAC units were under the window), she accommodated me and assigned me to another room. The room was so comfortable and had a nice view. Cozy room! Nice, clean! Loved the hot shower as well. I will definitely book again in the future.

Self

10/10

Exceptional

29 Jun 2025

Cora

Peaceful

Great

Partner

10/10

Exceptional

27 Jun 2025

Ben

Great stay!

Family_with_children

10/10

Exceptional

22 Jun 2025

michael

Nice hotel, close to Main St. and Five Points. Good value and full breakfast.

Partner

8/10

Excellent

17 Jun 2025

Verified traveler

Close to campus & coffee

Entrance was odd. It is in the same building as a Home2 so they shared a parking lot.
The paint scheme showed the difference, but I still walked past the door. It is located right at the corner of the building on the parking lot side (not street side).

Props to the young lady working the front desk. I was a single female checking in. She asked if I had a floor preference. She did NOT say my room number out loud (yay!) and made sure I had everything I needed before leaving the check in.
Breakfast is available, but extra.

Self