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Extended Stay America Columbia West Interstate 126

Columbia - SC · United States

450 Gracern RoadView location

5.8/10Review score1,002 Reviews
Cleanliness5.8/105.8
Service7.0/107.0
Comfort6.4/106.4
Condition5.6/105.6
Location5.4/105.4
Neighborhood7.2/107.2
Amenities5.0/105.0
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Extended Stay America Columbia West Interstate 126

Enjoy a comfortable stay at the Extended Stay America Suites Columbia West Interstate 126, conveniently located near the airport in Columbia. A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.

Make yourself at home in one of the 120 guestrooms, each featuring a kitchen with a refrigerator, stovetop, and microwave. Rooms also include private balconies, flat-screen TVs with cable, complimentary Wi-Fi, and phones. The hotel offers express check-in/check-out, laundry facilities, free self-parking, and a vending machine.

Riverbanks Zoo and Garden is a short 3-minute drive away, and the University of South Carolina is just 6 minutes from the hotel. Other nearby attractions include Three Rivers Greenway, Riverbanks Botanical Garden, and the Columbia Canal and Riverfront Park.

Read more about this hotelShow less

When you stay at Extended Stay America Suites Columbia West Interstate 126 in Columbia, you'll be near the airport, a 3-minute drive from Riverbanks Zoo and Garden and 6 minutes from University of South Carolina.

This hotel is 8.9 mi (14.4 km) from Fort Jackson and 3.8 mi (6 km) from Colonial Life Arena. Make yourself at home in one of the 120 guestrooms, featuring kitchens with refrigerators and stovetops. Rooms have private balconies.

32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves. Featured amenities include express check-in, express check-out, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 16 Pet max weight (per pet) in lb is 35 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 75 per stay
    • Pet fee: USD 10 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Three Rivers Greenway 1.3 km / 0.8 mi
Riverbanks Zoo and Garden 1.4 km / 0.9 mi
Riverbanks Botanical Garden 2.6 km / 1.6 mi
AMF Seven Oaks Lanes 3.7 km / 2.3 mi
Earlewood Park 4.9 km / 3.1 mi
Workshop Theatre 4.1 km / 2.6 mi
Governor's Mansion 4.2 km / 2.6 mi
Matthew J. Perry, Jr. U.S. Courthouse 4.4 km / 2.7 mi
Finlay Park 4.6 km / 2.9 mi
Trustus Theatre 4.7 km / 2.9 mi
Modjeska Monteith Simpkins House 4.9 km / 3 mi
EdVenture Children's Museum 5 km / 3.1 mi
South Carolina State Museum 5 km / 3.1 mi
The Big Apple 5.1 km / 3.2 mi
Imara Woman 5.2 km / 3.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 120
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Smoke detector
  • Lift access
  • Dining area
Show 5 more facilities & services
  • Spa centreExtra charge
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM

    Photos are not available for this room type.

    Extended Stay America Columbia West Interstate 126

    STUDIO TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN

    Photos are not available for this room type.

    Extended Stay America Columbia West Interstate 126

    STUDIO QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Extended Stay America Columbia West Interstate 126

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D

    Photos are not available for this room type.

    Extended Stay America Columbia West Interstate 126

    STUDIO TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN

    Photos are not available for this room type.

    Extended Stay America Columbia West Interstate 126

    STUDIO Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    Extended Stay America Columbia West Interstate 126

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM

    Photos are not available for this room type.

    Extended Stay America Columbia West Interstate 126

    STUDIO NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Extended Stay America Columbia West Interstate 126

5.8
Review score
1,002 Reviews
Cleanliness
5.8 /10
Service
7.0 /10
Comfort
6.4 /10
Condition
5.6 /10
Location
5.4 /10
Neighborhood
7.2 /10
Amenities
5.0 /10
100 reviews shown
4/10
Poor
25 May 2026
Jason
Tough crowd in and around the establishment.. Every step going around the building, different smell.
Partner
2/10
Poor
14 May 2026
James
Respectfully, I never seen flying roaches until now.
Self
2/10
Poor
11 May 2026
Nikki
I didn’t stay it was so
Nasty checked out soon as I saw the room
Partner
4/10
Poor
10 May 2026
frank
My gps placed me in the middle of a neighborhood. There was a leak in the kitchen, and my socks were black. You get what you pay for.
Self
2/10
Poor
06 May 2026
Toni
Roaches all over the room. The air-conditioning did not work from electric fire could see where the plug is burnt through.
Self
8/10
Excellent
22 Apr 2026
Devon
Everything was great but I did see a few bugs
Partner
4/10
Poor
11 Apr 2026
Cynthia
There was a very small stove. No dishes, no pots, no pans, no dish soap, no sponge. The counters were dirty. So were the knobs on the stove. There were no sponges no dish soap. We had 2sets of towles in the room for a shower. Mind u we stayed 3 nights. Every day we had to get clean towels. Worst part is they checked us in. And we were in the wrong hotel. We had zero service or contact with staff until almost 2 days after check in.
2/10
Poor
08 Apr 2026
Desiree
The room we stayed in was extremely disgusting! Tons of dust, very dirty floor, roaches, water bubble that busted on the ceiling, holes in the doors and walls, tons of water damage on door and floor by the bath. This place needs to be torn down.
Friends_and_family Family
6/10
Pleasant
30 Mar 2026
Nicole
Front Desk Associate was amazing and kind . What we didn’t notice until the 2nd night that there was a. bullet hole in the freezer and bullet holes in the bathroom that they didn’t do a great job at covering it up . Door made us somewhat nervous because room door closed and locked but the bottom of the door looked like it had been kicked in and had not been fixed . Room 205 needs to be checked out
Friends_and_family Family
2/10
Poor
13 Mar 2026
Robert
The room was dirty, sink and wood was warp. Refrigerator never clean. Smell bad. Left the motel and never slept in the room. Went to Hilton Garden.
Pet
2/10
Poor
05 Mar 2026
Havis
Does look safe in the environment
2/10
Poor
02 Mar 2026
Carol
This place was so dirty could not even stay for the night so filthy piss smell dirty floors drugs outside and i am still waiting for my refund was not even there for 20 minutes was so scared,what a terrible experience.
Self
2/10
Poor
02 Mar 2026
Tami
Mold, stained mattress, extremely poor condition.
Partner
2/10
Poor
25 Feb 2026
David
Room was never cleaned and I never saw anyone to fix it. Old linens left on the ground the whole time and no linens on the bed (I provided my own). Old food left in the Microwave and waste not removed from previous tenant. Half the furniture looked like it had been vandalized, hinges broken, drawers closed with the help of duct tape. It was a ghetto. Will never stay in an ESA again.
Self
2/10
Poor
25 Feb 2026
danielle
The room was absolutely disgusting! Roaches LIVE ROACHES ..just so gross. Dirty. Broken cabinets Don’t stay here
Partner
2/10
Poor
21 Feb 2026
Stephanie
Room was one of the worst I’ve stayed. Broken fixtures, light bulbs missing, ripped carpet, leaking shower. Walls so thin we felt like we were sharing a room with the loud, drunk neighbors. Homeless people everywhere and seems like a government subsidized housing situation.
Partner
2/10
Poor
20 Feb 2026
Jeshae
The room was dirty upon arrival pillows YELLOW Soon as I check in instead of relaxing I had to remake the bed clean the room roaches were in the bathroom as well as the room the hotel looks nothing like the pictures advertised was very dissatisfied my whole trip
Partner
2/10
Poor
18 Feb 2026
Alexander
The room was literally missing a window. The plexiglass that was placed over it was as secure as you would expect, you would think the window is missing. There is a cat colony there which in itself isnt an issue until they start fighting and meowing in unison. The office chair in the room looked like it was 20 years old and had a mystery fluid spilled on it everyday for those 20 years. The other furnature is to be as expected, looks like a cat got it them. I did not even feel comfortable taking my shoes off, it was that bad.The poor guy at the front desk was doing his best however. Tried calling for a refund but the phone just rang and rang until it eventually hung up. i was only there maybe an hour and 30 minutes of that was waiting in the lobby for a room after i had already reserved in advanced, whilst other customers just walked in and were handed a key. I left and ended up sleeping in my truck.
Self
2/10
Poor
15 Feb 2026
Candace
The room was dirty, blood on sheets
10/10
Exceptional
12 Feb 2026
Cheryl
Nice room and friendly staff.
2/10
Poor
10 Feb 2026
Jeremiah
The room was dirty. It was roaches all over the place. The toilet was broken.
Leisure
2/10
Poor
09 Feb 2026
Theresa
Room had not been cleaned AT ALL. Hair on towels that were refolded; pubic hair on sheets; non-operable shower; floprs not vaccuumed or mopped; blood or other bodily fluid stains on walls and doors. Broken cabinetry in kitchen.Manager checked in my guests and was not welcoming. I was horrifies to learn that this was my guests' experience. I want a full refund amd will be requestong same from hotel, following email to manager, with all photo evidence of unsanitary conditions.
Friends_and_family Family
2/10
Poor
04 Feb 2026
Mitchell
TV did not work.....cabinet doors not operating or broken.....no USB ports.......not very clean....road going in to property in very poor condition....large pot holes
2/10
Poor
01 Feb 2026
Natalie
The rooms were disgusting, the doors were practically falling off the hinges, they were horribly maintained and overall seemed very unsafe.
Business
2/10
Poor
31 Jan 2026
Robert
This experience was nightmarish. Got into town late are booking this hotel. Paid in full thru app. Upon arrival found out hotel has no after hours check in (12:35AM). Called number on hotel door got some chick on the phone having a house party who told me contact hotels for a resolution andThat I would need to find a new place to stay. Hotels.com as well as myself and corporate for Extended Stay America have made several attempts to contact the hotel for a refund since I didn’t stay there a nobody ever answers the phone. I was charged almost $200 for a stay that never occurred and I honestly feel robbed
Friends_and_family Family
2/10
Poor
30 Jan 2026
Timothy
The property looks terrible, the room smelled badly, the other guests were noisy and always banging on walls. I won’t be coming back here unless I’m desperate.
Self
4/10
Poor
30 Jan 2026
Diedre
The room felt neglected, they had to move my room at least 3 times. First they gave me a room that was already occupied, second the fridge didn't work and they finally managed to get me a room eventually
2/10
Poor
18 Jan 2026
Maximilian
There were cockroaches in the room, the room was rundown. The staff tried to offer me to stay in another room, but it's clear that upper management doesn't care about the property, and they are fighting me on a full refund. Stay away from this place!!!
4/10
Poor
17 Jan 2026
Gregory
The staff was not the best customer service representatives for any business. One of the staff members just provided someone with access to my room without verification or questions just gave them a key. I thank God nothing bad come of it but the principle of the matter. Few repairs was unfinished and no rush to complete them.
2/10
Poor
10 Jan 2026
Elizabeth
When we got there to check in we were informed they didn’t have a room for us. Was told they had been trying to get in touch with me since 3pm however, I did not have any missed calls nor voice mails. Was told there was nothing they could do.
10/10
Exceptional
10 Jan 2026
Jennifer
It was nice
2/10
Poor
04 Jan 2026
Chris
after a long day of travel i was first checked into an occupied room then went back and got our room which had exposed wires, the security lock on the door was broken off, the floorboards were coming off the walls, vinyl flooring was peeling back and when the sun went down cricket like bugs came out of it
Leisure Partner
2/10
Poor
03 Jan 2026
Twila
The washer I used didn't work. All of the dryers had out of order stickers so I just chose on it worked with two days
Business_and_leisure
2/10
Poor
30 Dec 2025
Vahid
It was so dirty. The room smelled heavily of smoke. It was one of the worst experiences I have ever had.
10/10
Exceptional
23 Dec 2025
Vernell
Yes
Self
2/10
Poor
12 Dec 2025
Imogen
I gave this an extra star because of how caring, understanding and cooperative the staff was (the morning manager, the little late night lady, the helpline woman, and the man who I think is named Kenji?). I'm so grateful I was able to receive a refund.

Despite that, I had no idea what I was getting into. The \"lobby\" was small, dingy, and smelled wet and mildew-y. When I entered my room, the scent of homeless people hit me- I work retail and encounter the smell often. Which is strange considering they have soap and probably have laundry services... please wash yourselves yall. It was strong, I felt a horrible feeling in my gut. There were roaches running around, and a leak behind the toilet. There was a giant burn mark as big or bigger than my hand on the floor next to the bed. I felt so claustrophobic because it was just so disgusting and filthy. I barely got any sleep because of my fear of the roaches and because the window pane was COMPLETELY REMOVED and someone with knowledge of it could have come in knowing there was a woman alone! I slept with one eye open.
6/10
Pleasant
07 Dec 2025
Susan
Room was clean, but outdated. No toilet paper in the bathroom and very thin blanket. But overall a good sta. Budget friendly
2/10
Poor
04 Dec 2025
gary
I didn't get to stay there was no one to check me in
Self
2/10
Poor
23 Nov 2025
Alex
Room was smelling to weed and cigarettes,plus no housekeeping and everything was clean less
2/10
Poor
02 Nov 2025
Mary
Room was gross doors on kitchenette were broken. door handle on bathroom was broken. Just dirty overall. Will never stay there again.
Business Self
8/10
Excellent
29 Oct 2025
Jason
Its a budget friendly hotel. It does receive a variety of people. Businessman, bikers, students, etc.
Business Self
2/10
Poor
28 Oct 2025
Kasey

TERRIBLE! DO NOT STAY! Online photos are fake!

TERRIBLE! Did not stay! Arrived later than we wanted due to not being able to locate the facility. Called the hotel and the front desk clerk was very nice in trying to help my family find where the hotel was located. Once we arrived, we knew it was sketchy. I walked into the front office to check in and the clerk insisted that I look at the room before checking in. She said “the furniture is busted up.” Grabbed my husband and walked to the room. The smell of marijuana was EVERYWHERE! The room was NASTY and reeked of cigarette smoke. Went back to the front desk to cancel the reservation but the clerk said that I couldn’t since it was done through a 3rd party agency. Tried to call the night of to cancel the reservation but couldn’t get anyone on the phone. Immediately left to find somewhere else to stay!
Friends_and_family Family
4/10
Poor
19 Oct 2025
jarod
Great staff
Business Self
4/10
Poor
16 Oct 2025
Christine
Totally run down hotel. Room was missing cabinet doors, cigarette burns everywhere (supposedly a non-smoking hotel).
First time I leave a bad review in all my travelling. Do not stay at this hotel.
2/10
Poor
08 Oct 2025
Verified traveler
The room was unacceptable and the attendant said Expedia would issue a refund. There is no way to obtain this refund on Expedia.
2/10
Poor
30 Sep 2025
Mark
Dead roach on the bed. Pubic hair in the bed. Paint peeling. Everything had been ripped off of the wall. Frayed carpet. Reeked of smoke. Overhead light missing. Lamps broken with bulb just hanging. Huge spider in the bathroom. Mold.
Friends_and_family Family
2/10
Poor
30 Sep 2025
Nola
This place was filthy! The cabinets were cracked and broken and hanging off hinges. We actually stuck to the floor it was that bad. Booked for 3 nights, after 1st night, checked out and demanded refund! Furniture was also broken! I have pictures I am sending to Corporate for esa, hotels.com and BBB.
Friends_and_family Family
2/10
Poor
27 Sep 2025
Craig
The rooms were very nice, however at about 2:30am the was very loud talking,preventing me from sleeping. A complaint was made, but no action was taken. The talking continued until at least 5:00am when I left for work.
Leisure Partner
6/10
Pleasant
23 Sep 2025
Susanna
Front desk was helpful in exchanging rooms as the first had a horrible smell of nicotine throughout the room. Second room was better.
Business Partner
2/10
Poor
16 Sep 2025
Robert

Most disgusting hotel room ever

This was the most disgusting room i have ever stayed in and i travel very frequently. I checked in around 9:45 pm. They close their office at 10. I went to grab some food. So when i got back the office was closed. I walked into the room to find the bathroom sink full of gross water with hair and a dead spider. There was brown water pooling out of the kitchen sink. The toilet seat was broken off and there was no toilet paper. I had to work early so i didn't have time for the off site person to show up and help. I went to work and stopped by the office. I was told someone would clean it. I was told the only other room smelled like smoke. Hours later someone finally showed up. I was eventually given a new room. I was 3 roaches in the 2 nights. I would have left but as i work 12 hour shifts i just toughed it out cause i only sleep there. I had this place booked for 7 more weekends. Obviously i am canceling that and am seeking a refund for the first night
Business
4/10
Poor
15 Sep 2025
Rick
Past its prime and seems to be used for section 8 housing.
Sounds cruel but it is not a good place to stay. Dirty and drug paraphernalia in the parking lot. Lots of little kids left to roam.
Leisure Partner
2/10
Poor
14 Sep 2025
Robert

Worst and most disgusting hotel room ever.

Most disgusting hotel room ive ever been in. Im staying here for the 3rd weekend in a row on a work trip. The rooms are not nice but i wanted a cheap place so i rolled with it. But this time it was disgusting. I was in the same room i was in last week. I checked on around 9:50 (they close the office at 10) i went and got food and came back. The office was closed. I checked into my room to find a sink full of filthy water with hair and a dead spider in it. The kitchen sink was leaking dirty brown water. The toilet seat is coming off. Also there was no toilet paper. I worked at 12 hour shift came back and the office was open. I told the lady at the desk about an hour ago. Nothing has been done, no refund or anything offered. I brought up a room change and she said there wasnt anything other than a room that smelled like smoke. Absolutely disgusting and no one cares. I travel often and this is the worst room experience i have ever had. I have pictues
Business
2/10
Poor
14 Sep 2025
James

Left immediately

Room was awful. Could see out the door, bed was not made, chair was held together with duct tape. Kitchen space was broken and not clean. I didn’t even make it to the bathroom.
Self
2/10
Poor
09 Sep 2025
Robert
Rather live in a crack house it's that bad. Ceiling was leaking with peeling paint, toilet wouldn't flush, microwave is rusted pretty much everything's rusted, floor was peeling, just so many inconveniences and I'm not really picky on hotels. The only thing it's good for is to sleep for the night and then head out in the morning.
4/10
Poor
08 Sep 2025
Joy

Wont stay again

Air conditioning was not great. Sheets and comforter were damp as if not dry when made. Roaches were visible within room. Dead and alive. There was no coffee pot or complimentary coffee as website described. One night stay and had to ask for toiletries which were supposed to be in the room.
Business
2/10
Poor
06 Sep 2025
Jay

Disgusting and Horrible

Door to room didn’t shut entirely. Burn marks all over floor. Furniture looked like it came from a dumpster. Toilet didn’t flush completely and there was sh*t in the toilet. Smoke alarm kept beeping and there wasn’t a battery in it. Room smelled like cigarette/marijuana. Didn’t stay in the room. Checked out immediately.
Business
2/10
Poor
04 Sep 2025
Daniel
Not only did we have a room booked for 3months ahead of time we called let them know running late but still be there, when went to check in Told us No Rooms Available… Everything else was sold out ir too expensive so I took a look found a room so yes I found our room to stay in at there establishment. The 2nd night found someone had entered our room thru the window as it was nicely placed on floor near front door and they left a nice big brown present in the toilet least they could have done is flush…lol.
Leisure Partner
2/10
Poor
03 Sep 2025
Tyrone
Worst experience ever, the bathroom was missing the sink pipes, and I was told they would give me a different room which never happened the four days I was there, constantly had to kill roaches and some type of worm looking things which means they do not treat the property for bugs. I was told I would get some money back, that didn’t happen as well..
Leisure Self
2/10
Poor
31 Aug 2025
Ala

Roach infested

Busted in room 310 and the middle of the night I wake up to a swarm of cockroaches swimming on the floor.
Self
6/10
Pleasant
29 Aug 2025
Bodlet
Place was dirty. Not too cleanly. I just needed a quick stay nearby which is why I booked. Don’t really recommend
2/10
Poor
24 Jul 2025
Michael

Will never stay at one of these brand hotels again

Room smelled like weed. Bed was uncomfortable floor was dirty and tiles was lose
Business
2/10
Poor
21 Jun 2025
Osundwa
Terrible
2/10
Poor
19 Jun 2025
Raymond
The room only had a bed 1chair and a table for two people
My husband had trouble breathing.
Friends_and_family Family
2/10
Poor
06 Jun 2025
William
Dirty, unclean and unsanitary. Actually found another persons garbage under the bed. Slept with the bed against the door because of the unsavory characters outside all night long. Terrible and will never go back
Leisure Family
2/10
Poor
02 May 2025
Verified traveler

Awful

This hotel stay was one of the worst that I've ever experienced. The property was filthy. There were holes in the walls and broken amenities with roaches crawling all over when you turn the light on in the morning. My room wreaked of cigarette smoke to the point where I had to go get air fresheners for the room. The few nights that I was there my air conditioning unit was only blowing warm humid air. I called 2 days in a row and they did not fix it and told me they would try again tomorrow. I am there for work so sleep is very important to me and it is getting towards summertime so it is very hot. Only with the last night did I get a different room that actually had a working air conditioning unit. Do not stay here. I would never recommend this to anyone.
Business Self
4/10
Poor
27 Apr 2025
LeRoy
Not a good place to stay
Leisure
8/10
Excellent
19 Apr 2025
Katherine
Fairly clean and quiet
Leisure Self
2/10
Poor
13 Apr 2025
Frank
I walked into the room. The room was dirty. Furniture was old and dirty. A lamp had no bulb. There was a razor blade on the bathroom floor. Loose change throughout the room which tells me it was not cleaned. There was a smoke smell in the room. The place is a “no smoking” room. I have called both the hotel and Expedia and would like a refund. The place was filthy and felt unsafe. It is hard to believe they are renting out rooms in the filthy state it was in.
Leisure Partner
2/10
Poor
11 Apr 2025
Ernesto
This place is dirty and everything is damaged.
Business Family
4/10
Poor
26 Mar 2025
Ian
Room had broken drawer, missing door lock, missing light bulb, walls and kitchen had peeling laminate and holes everywhere, bugs spotted in kitchen, unidentified matter left in bathroom trash can. Also right next to a highway with no sound baffle.
Business_and_leisure Self
2/10
Poor
24 Mar 2025
Anthony

Do not stay here

The room was horrible sagging mattress, missing drawer fronts, crack TV Screen, distressed condition, Crack Pipe in parking lot, dog poop all over and stray cats all around.
Self
4/10
Poor
22 Mar 2025
William
Very disappointed
Business Self
4/10
Poor
22 Mar 2025
Antonio
Tissues all over the room/ broken television/ foul odor in the room
Business Partner
4/10
Poor
21 Mar 2025
Stephanie
First we were given a room that had pevious customers personal property and was not clean. Before being reassigned to another room. There was water damage to the counter in the kitchenette, the bathroom door did not close, there was trim coming off the wall, the floor was not swept or mopped.
Leisure Family_with_children
2/10
Poor
17 Mar 2025
Merinda
horrible stay i would not recommend this hotel to anyone. save your time money and stress.
Business Self
2/10
Poor
26 Feb 2025
Vanessa
The customer Service was horrible. This room was on the 3rd floor with no elevator. My fiancé has a heart condition and we asked for a room on the 1st floor. We were told we can't get a room on the 1st floor and we struggled to lugging suitcases to the 3rd floor. We don't advise middle or upper class customers to stay here. Nothing against homeless people but this hotel is used for emergency housing assistance.
Leisure Partner
2/10
Poor
23 Feb 2025
Cindy
My room was filthy, trash (an entire old bag) was left in a cabinet under the stove, which was dirty. The drawers had filth, the bathroom, etc. Now to the bed... the bedding was obviously not cleaned after the last guest: there were stains, as well as other things. The lady at the desk (who seemed to take it jovial), told me that in order for me to have clean linen: I'd have to handle, to bring the soiled linen to the office myself. I am not pleased at all with this place.
Leisure
8/10
Excellent
21 Feb 2025
Jayla-Rose
nice
Leisure Partner
2/10
Poor
03 Feb 2025
anthony
There where holes in the wall, fire detector hanging by its wire, no vent cover in the bathroom, no cover around sprinker in the bathroom, spider web in the corner, cockroches , shady people around, splash back missing at the sink in the kitchen,
Leisure Self
6/10
Pleasant
27 Jan 2025
Patrick
The first room they put in had bedbugs and roaches .... Then they took so day the next day to switch my room..... But the guy at the front desk was very nice of the just cleaned up and fixed it up... And keep the nice staff it would be awesome
Business_and_leisure Family_with_children
2/10
Poor
30 Dec 2024
Amy
Will not be back
Leisure Family
2/10
Poor
07 Nov 2024
Vann
None of these ratings apply except for friendliness of staff, as my reservation was cancelled before i ever showed up to the hotel. Staff was very friendly and apologetic at the hotel. I got to the property and staff advised they could not honor my reservation due to flooding. I did not have a problem with this, as i am aware that accidents occur. Hotels.com called me as i was walking into the hotel office. I missed the call because i left my phone in the car while going to check in. They also sent me an email advising that my reservation could not be accomodated. When i called hotels.com back, to inquire about my refund, i was told they can't see any such email. They offer key cash for the amount of my reservation. I asked for a refund to my credit card instead of key cash and was told it would take up to 72 hours so they could confirm with the hotel that my cancellation was legit and not my fault. I am still waiting for a response.
10/10
Exceptional
07 Oct 2024
Jennifer

A Great Port in A Storm

An emergency stay during Hurricane Helene power outage. Amazingly helpful and supportive staff and manager. They were pulling out all the stops to accommodate storm refugees and turn over rooms as fast as possible. It was nice to be able to walk to Riverbanks Zoo, and a Waffle House and 7-11 store right across the street made it easy and cheap to get outside as soon as weather permitted.
Self
2/10
Poor
06 Oct 2024
Deborah
The main office was very hard to find. Hidden.behind bushes. Room numbers too small, had to walk up to room doors. Broken tv in room, no cable, no remote, no telephone service.,no alarm clock.Mattress on bed worn out, needs mto be replaced. Refrigerator noisy.
2/10
Poor
23 Sep 2024
Robert

Never Again

Terrible!!! I was in town for a football game and didn't leave the stadium until after midnight. I get to the property and the lobby was closed, I called the after hours number and no answer, but I received a call back that only rung once, so someone saw and got the call, after multiple attempts to call again they're was no answer. I had to find other accommodations for the night, which was not easy. Never again!!!
4/10
Poor
22 Sep 2024
Nicholas
Flies and gnats in the room. Dirty carpet. Dog feces on the ground. Smells.

Guy that checked me in and took my money was nice and friendly.
Business Self
10/10
Exceptional
21 Sep 2024
TRONG
A
Business_and_leisure Self
2/10
Poor
03 Sep 2024
Luke
The location of the property wasn’t in a good place. The property rents lower cost for those who stay longer and the tenants smoke in front of their rooms, making the property stink. There wasn’t shower curtain in the bathroom. The towels weren’t washed but was folded up. The office closes early (9pm), probably they are short in staff. I accidentally booked this place as I was passing by, don’t make the same mistake.
Leisure Self
2/10
Poor
09 Aug 2024
Verified traveler
Roaches everywhere and room was dirty. Bathtub and sink were clogged
2/10
Poor
05 Aug 2024
Rawan
It wasn’t close to anything. I have to drive 15-20 mins to get to a restaurant or anything
Leisure Family
2/10
Poor
30 Jun 2024
Udayashankar
Terrible-filthy, dirty, washer under repair and so no spare towels, room floor dirty, room had ketch up spills, walls spoiled with dirt , sheets torn, blankets have holes, breakfast promised as per reservation but not provided as the new franchise removed it . Expedia however said they will reimburse the breakfast with receipts. Unable to sleep as noisy outside with swearing in and they have to call police. No safe drinking water, impolite counter staff-Anthony one example, request for room change and cleaning not attended. Overall the worst place in America we have ever lived.
Leisure
6/10
Pleasant
21 Jun 2024
angel
No breakfast, apparently new owners and there is No breakfast
Business Family_with_children
2/10
Poor
29 May 2024
Ekow
They stole my stuff when I went out, claiming they'd trashed it. Laptop charger, perfume, towel, clothes etc. Staff were very rude especially the manager. I had to call the Police before I was compensated. I'd rather sleep under a bridge than spend another night there.
Leisure Friends
2/10
Poor
29 May 2024
Eric

Give me a refund disgruntled guest

Staying at this hotel has been a nightmare. From being harassed by a young man, just like a woman inappropriate touching on me making outrageous scenes and noises on the property, causing construction on the property harassing employees. I’ve seen this person prostitute on the property. Now the major thing is that since this person has been harassing me this person Called the police Columbia PD and tell them that I have someone else hostage in my bathroom. I literally put my safety as well as my freedom feel like I am in a comfortable place to sleep to enjoy my moments, not be bothered, but this person tried to get me arrested for something that was false as well as that I’ve been forced to pay Aunt saying that I have a balance of the weekend when I’m seeing balance sheets at this hotel balances over $2000 because the manager hotel has also mad the fact that someone stole my ID as well as my debit card use it to purchase a room for a whole week of $403 and $20. I would love to follow on this hotel for treatment as well as that for your employees person or that man my debit card to you I know that so I want my full refund back from this hotel Totaling the amount of $424.25 which cost my bank is now currently trying to get back based on the fraud claim Which I did enjoy and fear of my own safety and well-being
Self
2/10
Poor
25 Apr 2024
Lora
The rooms were smelly like dirty rotten feet. Tried a couple different rooms and they all smelled.
2/10
Poor
16 Apr 2024
Emmanuel
very dirty and unsafe
Business_and_leisure Family
6/10
Pleasant
09 Apr 2024
Ann
The rooms are dirty and no sign of sanitary
Business Partner
4/10
Poor
29 Mar 2024
Lesley
False advertising. No breakfast included. Ever. Then on 2-26 they took away the free coffee in the lobby. Staff was a true blessing. Bed was comfortable. Definitely needs updated.
Business Pet
6/10
Pleasant
28 Mar 2024
Verified traveler

Needs some renovation/No breakfast

It's somehow clean but needs some renovation. Even though the room was a non smoking it had a strong smell.
Also they are not providing breakfast anymore which was not updated on hotel.com, very misleading!
2/10
Poor
26 Mar 2024
Ed
This was the worst place we have ever seen!!!! The description and pictures provided did not even come close to being accurate. Our non smoking reeked of cigarette smoke and the smoked detector was removed from ceiling. I guess if you needed to buy some drugs, you didn't need to go far, there are dealers right out in the parking lot. Avoid this place like the plague!
Leisure Family

Location & surroundings

Extended Stay America Columbia West Interstate 126
450 Gracern Road, Columbia, United States

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Extended Stay America Columbia West Interstate 126

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